DoubleTree by Hilton Monrovia - Pasadena Area
About DoubleTree by Hilton Monrovia - Pasadena Area
Offering spacious guestrooms furnished with all the latest technologies, this hotel is located just off Freeway 210 and is a short drive from many of Pasadena's local attractions. Guest rooms at the property include a flat-screen TV, a work desk, complimentary toiletries, bathrobes, and an iron. A coffee maker also comes standard in rooms. The Doubletree Hotel in the Monrovia-Pasadena area is conveniently located close to several points of interest. Visit the Pasadena Convention Center or the charming boutiques, exotic stores, gourmet restaurants and exciting nightlife of Old Town Pasadena. After receiving the Pasadena Doubletree's signature warm chocolate chip biscuit upon check in, relax on luxurious Sweet Dreams beds and enjoy a film on flat-screen TVs. At the end of the day, dine at the on-site restaurant or work out in the 24-hour fitness center.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel is generally praised for its cleanliness, comfortable rooms, and friendly staff. However, there are recurring complaints about issues with the air conditioning, bathroom doors, and towels. Some guests also express dissatisfaction with the noise level and the lack of certain amenities.
- Cleanliness
- Comfortable rooms
- Air conditioning issues
- Bathroom door problems
- 5/5
All good!!
- 5/5
Nice hotel would stay again
- 5/5
The staff was so nice here I really appreciated how quickly they helped me with anything I brought to them. I would definitely stay here again.
- 5/5
Best stay ever. Absolutely love this place
- 2/5
Cockroach problem
- 5/5
Everything was perfect! Clean,staff is great! I would come here again!!
- 1.5/5
The staff was nice. The air freshener they use in the hallways is sickening. Who wants to breathe in all of these chemicals? The slamming of hotel doors in the hallway went on until close to 3am. Also, the parking lot outside my room was full of people making noise until very late. I had to go to sleep with the TV on to drown out the noise!
- 4/5
As we have found at other So Cal hotels, there were homeless people allowed to sleep in the lobby. Certainly, not what I would expect from a hotel as nice as this one. The room was clean and presentable, but we found the shower difficult to get to a comfortable temperature, and the air conditioner was very loud. There is no breakfast included, but the breakfast that was available for a fee was comprehensive and tasty.
- 5/5
Exceptional
- 5/5
We stay there every tinder vine to
- 5/5
Loved everything about my stay ! Thank you for having me ! I’ll be back soon ❤️
- 5/5
It was clean and had good service . Only complaint no business center .
- 5/5
This double tree is in a clutch location. Not too far from the Rose Bowl. Starbucks is in the parking lot. They greeted me with 2 dank cookies. How can you not love this place?
- 5/5
The hotel was nice, spacious, clean. I loved the full size lotions, shampoo and conditioner. The staff were extremely friendly and pleasant to deal with. The plus is it was right off the freeway and Starbucks and Chick Fil-A were in the same parking lot of the hotel. The only thing that could’ve been better was the AC. it was very loud and a little frustrating to keep a comfortable temperature. It was either very cold or stuffy but otherwise a great hotel. It had a nice pool and restaurant but we didn’t use either because it was a short stay and had a busy weekend.
- 5/5
Nice place to stay and relax
- 5/5
Clean room
- 4.5/5
Superb
- 5/5
I had a wonderful stay here and would absolutely stay again! From the moment I arrived, the staff was welcoming, friendly, and helpful. The hotel was clean, comfortable, and well-maintained, and my room had everything I needed for a relaxing stay. The location was convenient, the atmosphere felt safe and inviting, and I really appreciated how easy and stress-free the entire experience was. It's clear that the staff takes pride in providing great service and making guests feel at home. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for a comfortable and enjoyable place to stay. Thank you for making my trip such a pleasant one!
- 5/5
Great place to stay! Very clean and quiet!
- 5/5
good except outlet didn’t work
- 0.5/5
they don’t give me the invoice
- 5/5
Exceptional
- 5/5
Staff was friendly, very clean, great location
- 5/5
Staff was friendly, very clean, great location
- 4/5
I didn't eat Breakfast but parking was good and felt safe.
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
Nice stay. It was only a 15 minute drive from the Pasadena convention center. It had free parking which doesn't exist in Pasadena. The hotel was beautiful and clean. It also costed less than hotels in Pasadena. Would I stay again? Absolutely without a doubt. The area surrounding it was clean and lots of places to eat too. Overall great experience
- 5/5
Na
- 5/5
did not eat breakfast
- 5/5
For an older hotel from the outside, they’ve made it great inside. Easy parking, location and amenities. It will be a new work hub for sure!
- 5/5
Clean and quiet, close to the freeway and free parking.
- 5/5
Room was very clean sheets smelled so good
- 5/5
Staff was so friendly and accommodating. Close to so many amenities. Quiet, comfortable and relaxing. Can't think of anything.
- 5/5
Staff was so friendly and accommodating. Close to so many amenities. Quiet, comfortable and relaxing. Can't think of anything.
- 5/5
I super enjoyed my stay here at Double Tree. I was greeted by an amazing staff and yummy cookies. My room was very clean, quiet and pleasant. I’d definitely stay again!!!
- 4.5/5
Superb
- 4/5
Very good
- 3/5
Pleasant
- 5/5
Na Na
- 4/5
Walls are paper thin.
- 5/5
It was a great experience for a last minute stay !!
- 5/5
Clean, awesome location, excellent staff Nothing, everything was Great
- 5/5
Clean, awesome location, excellent staff Nothing, everything was Great
- 4/5
While it was some distance from the city, the location was really nice and scenic. I feel some of the interior decor could be refurbished to hit it a newer, fresher feel.
- 5/5
I stay at this hotel every time I am in the area.
- 5/5
So clean! The lovely scent in the lobby is something I always look forward to. Also very convenient to have food options extremely close.
- 5/5
Perfect the location
- 4/5
No water or coffee available onsite. Front desk Staff seemed put out by the question. Everything else great.
- 5/5
Restaurant was pricey food wasn’t the best but the hotel overall was great . Staff was great as well
- 2/5
I’ve always stayed at the property every time we travel this time. I was really disappointed. I was t charged for a night that I did not reserve after I stayed a week and the property manager was horrible. His name is Ryan. Everyone else was great. I would definitely would not recommend that property. not as long as that manager is there it seems like even employees are not happy with him.
- 5/5
Chic white bedding and lighted magnification mirror in bathroom. Feels very upscale. Room service was delicious and prompt.
- 4/5
Nice staff, safe parking and area
- 5/5
Clean room, nice staff and great service
- 5/5
Very relaxing and quiet. Staff very friendly and helpful
- 4/5
Some main outlets and by the bed
- 5/5
Great place!
- 5/5
The hotel was really nice and the staff was super friendly. I was a little disappointed that I paid extra for the infinity tub and the jets didn’t work, but overall still a 5 star stay.
- 4/5
Our room had ants in it. Told main desk and they said they’d get housekeeping to clean again while we were out for the day. Upon our return there still were ants in the bathroom and in the desk. Got an apology from the front desk.
- 5/5
Clean room, great staff, and great location.
- 5/5
Love even though the first room the shower didn’t work the second room they gave us was great.
- 4/5
My only comment is that it should have been explained how to obtain my included free breakfast. Unclear since $19.99 price posted outside restaurant.
- 5/5
Did not view
- 5/5
Hot Tub was meh, staff were extremely nice and helped us out a ton. Facility was well cleaned by the staff as well and overall it was a pleasant experience.
- 5/5
We did not use the pool
- 5/5
Clean room, great staff. I’d go back!
- 5/5
Clean, quiet,comfortable, very peaceful and stores around the area
- 5/5
Staff was outstanding- front desk as well as restaurant. Room was immaculate, clean and tended to daily.
- 5/5
Great stay, nice staff
- 5/5
The room was great and the restaurants in the hotel was great as well would stay again
- 5/5
Clean & quiet - we had a nice spacious room (King bed) that was very quiet and comfortable. Although the hotel shows a little wear, everything was very clean. A few restaurants were available in walking distance, with lots of other options just a short drive.
- 5/5
Yes the room was great very clean
- 5/5
Great room great service clean and comfortable
- 5/5
Room was spotless and a nice view. Staff was great
- 5/5
Great service up front! Very clean property!
- 5/5
Excellent
- 3/5
Service was acceptable and basic needs were met. It’s fine for a short stay or quick overnight stop, but it may not be the best choice if you’re looking for a quieter or more comfortable experience.
- 5/5
Nice view to the new Tsuneishi Park!
- 5/5
Fire
- 5/5
Very clean
- 5/5
The room is very clean and the hotel location is safe. Staff are friendly.
- 4/5
Staff was excellent, overall good experience
- 5/5
Great stay
- 5/5
Very clean good customer service
- 5/5
Staff was very nice
- 4/5
The beds are very comfortable. In room coffee could be upgraded.
- 5/5
Friendly staff, clean room and easy access to the 210 fwy.
- 4/5
It was not as clean as expected. Staff was nice.
- 5/5
great big room
- 5/5
Great staff, clean and safe
- 5/5
Staff was amazing and helpful, rooms were clean, beds were comfortable. Would recommend and would stay here again.
- 5/5
My original room had a strange noise that kept me up at night. By the next day, I was moved into a new room and my stay was very enjoyable! The rooms are clean, breakfast was delicious, and the staff is very friendly and accommodating! I will definitely stay at this hotel during my next stay. Also, the location was perfect! Local restaurants and easy access to the highway!
- 5/5
Beautiful hotel! My room was clean and quiet. It was a very convenient location with lots of restaurants and shopping near by and had a Starbucks and Chick-fil-A in the adjoining parking lot. I would definitely stay here again!
- 2/5
Staff was nice. Friendly. The facility is a an accident waiting to happen. Bathroom tubs look nice, but poorly thought through and hazardous. The tile floors everywhere are slippery when a little water is on them. There is no pad for the floor of the bathtub which functions as shower. The surface was slimmy. Fall hazard. The front entrance to the hotel has a plastic chain across it to warn that it is unsafe when wet. Why don’t you fix it. I’m not angry with you guys. You just have multiple unsafe things. Send your attorneys in for an overnight stay. Just offering some friendly observations. You don’t have a business center printer that works. Really?? I needed one for parking pass printout. Took a couple hours to figure that out. I didn’t object the $1600. I just think you should do better. Not a functional stay.
- 3/5
Shower didn’t have adequate water flow and couldn’t shower
- 5/5
Spotless, convenient and accommodating
- 5/5
Very clean room. The shower is very slippery and for an older person traveling alone, that was concerning. Bed and pillows are perfect. Firm bed, combination pillows, two of each. AC works great! Very friendly staff. Delicious food.
- 4/5
Close to many restaurants & fast food, clean room. Coffee maker, fridge, microwave oven & safety deposit box.
- 5/5
Check-in was smooth and they were so nice. Room was clean. No concerns. Great area and close to the freeway. Love the free parking which is hard to find.
- 5/5
very clean. employees were very welcoming.
- 5/5
I love my stay at the double tree. Hilton, it was very clean and nice and staff were very friendly.
- 5/5
super nice hotel! stayed here 3 times & the accommodies are great!
- 4/5
I was at the hotel for several days. The maid did not clean my room on one of those days. I even noted the problem at check-out. The person at the front desk said if I reported the issue to Hotels.com, I could get a refund on one night's cost. Please consider this a formal request to reach out to the hotel and confirm that offer. Thanks!
- 1/5
We had a issue with ants infestation front office was notified of this matter did video this issue
- 5/5
Clean, comfortable, and the staff was friendly!
- 4/5
Yes
- 5/5
Always a great experience
- 4/5
Room was clean, staff was great
- 5/5
awesome stay!
- 3/5
2nd time having an allergic reaction to feather/down pillows. I requested they be removed a day before my arrival. They wete not.
- 4/5
Room was clean and no complain.
- 5/5
Great staff!
- 3/5
Noisy pipes during the night was bothersome.
- 5/5
Everything about my stay was excellent.
- 5/5
Chocolate cookies were delicious. Parking was easy and safe. Hotel was nice, clean and quiet. Would recommend this hotel.
- 5/5
Very clean
- 4/5
Just had a little elevator issue
- 5/5
Yes. It was great.
- 5/5
Great hotel near the 210 freeway. Comfy, good restaurant
- 5/5
Great room with a view! Met all of our needs.
- 5/5
Clean room and friendly staff
- 5/5
The room was spotless. Housekeeping was great, friendly, as was the desk staff. Food in the restaurant on Thanksgiving was superb.
- 4/5
The staff was wonderful and the rooms were clean. It would be five stars, except for the fact they had water issues. The tapwater came out brown and had to be run for a long time before it became clear. Also, the shower was only lukewarm and never quite got hot enough. If they can fix their water issues, it would be a five star hotel. Also we really appreciated the free parking!
- 5/5
Rooms were updated and fresh. Staff very friendly and helpful. Very attentive bartender. LOVED this place!
- 2/5
.
- 5/5
room was amazing so clean and the staff was very helpful
- 5/5
Clean quiet nice gym
- 5/5
Awesome hotel and area
- 4/5
Overall, our stays was great! The location of the hotel is convenient enough for me and my wife to travel around town and quick access to the 210 Freeway. But, do note the hotel and rooms are aged and lots of the interior are not as new as it appears. The love couch has weird stains on it and headboard are dirty as well. But I would still recommend Hilton Monrovia to you all.
- 5/5
Nice room and we had a hot water issue and they fixed immediately
- 1/5
I made a reservation on 11/14/2025-11/16/2025 but updated 11/15-11/17 and paid some penalty for update, but when I arrived in Doubletree Hilton in Monrovia, Expedia didn’t send any notices to this Hotel, so I paid directly $395,08 again and at the same time I called Expedia to requesting refund which Hilton front desk asked me to cancel it, and Expedia agreed, but Expedia refunded only $120 instead of $450, Why Expedia didn’t refund my money to long time customer? I’m so disappointed, Expedia never responded like this way in last 20 yrs. What happened? Please refund my money about $330 as soon as possible. You can reach me at 310-503-3476 and ymk3282@yahoo is my email. Youngmee Koo Merrick
- 5/5
Very roomy! Very clean! Staff beyond helpful and can’t forget about their cookies!
- 4/5
Didn’t have breakfast
- 4/5
Room was great, nice and clean. however we put on their Hilton app a room with a pool view but instead we got a view of a commercial building. Will be coming here again though such a convenient location next to a lot of good restaurants, and a mall.
- 5/5
Great room and amenities! The breakfast was amazing. Easy, off highway access. Would stay here again.
- 5/5
We enjoyed our stay! The location was great. The room was spacious, clean, and had great amenities. The staff were very friendly, as well.
- 5/5
Location was ideal - safe, multiple options for food w/in walking distance; facility & rooms were clean, well maintained. Pool area with fire "pit" was enjoyed. Staff was very kind and offered great assistance when we had questions. Overall great place to stay!
- 4/5
Clean, large room. Friendly staff, convenient location
- 4/5
Was in town for business. The room was immaculate and so comfortable. It seemed recently remodeled and had a great soaking tub in the bathroom. The staff are always so nice. We dined on-site which was great after a long drive. The service and quality of the food were good. Thank you!
- 5/5
So clean and nice easy checking staff was so polite and nice
- 5/5
Everything stood out the view the room, the service the amenities around the hotel very good very clean very spacious and private. Thank you.
- 5/5
I wish I could give 10 stars. This place was beautiful, very clean very safe. The staff was incredibly friendly and that has to be one of the best cookies I’ve ever had in my entire life looking very much forward to booking again.
- 5/5
I really appreciate the free parking at this hotel. However, the breakfast is not included and no complimentary water are provided.
- 5/5
Very clean!
- 5/5
Room was super clean great check- in highly recommended
- 5/5
Amazing service from staff
- 5/5
Easy location. Good food options around the hotel. Professional front desk staff.
- 5/5
Clean and quiet
- 5/5
Clean room, all good!
- 4/5
Bathroom toilet seat needed replacement and was in communication with an "Amelie" by text and she said she would arrange for a maintenance person to replace the seat, but she must have not succeeded because no one came and we finished out stay.
- 5/5
great service
- 5/5
The room was spotless and the staff us great. When coming to the area we will never stay anywhere else.
- 5/5
The rooms are very clean and the property is centrally located in the area. There is a Starbucks and a Chick-fil-A in the parking lot so you have easy access to additional food options. The food at the hotel restaurant Elements was really good as well. 10/10 highly recommend!!!
- 5/5
Staff was great. Room was clean. Had a fridge and microwave
- 5/5
clean room , fancy rooms, friendly staff, easy to park, convenient location
- 5/5
Room was nice, clean and has Crabtree shampoo/conditioner, body wash and lotion. Check in staff was warm, friendly and clear they were here to make your stay great. Warm chocolate chip cookie at check in is a nice touch. Hilton has my business always. I’ve not been disappointed yet after staying at 3 of their hotels in the greater LA area
- 5/5
Staff were polite and the room was clean
- 5/5
I love the quietness and clean
- 5/5
Staff was friendly and accommodating, room was comfortable, clean, and had everything I needed.
- 5/5
N/a
- 5/5
Like this place very much, we will be back soon.
- 4/5
everything is fine but no drinking water provided
- 2/5
Stayed for 2 nights couldn’t sleep with bright tv on and asked for help because it would turn off and never received help
- 5/5
Lovely facilities
- 3/5
Around 1:00 a.m. a noise woke us up. Sounds like a water pipe. Went to front desk and they apologized and said they know about the issue but arent sure what exactly it is. Staff is nice and hotel is clean but sleeping is the main goal at a hotel so wasnt a good experience.
- 5/5
Great
- 5/5
The nicest touch was from the woman at the front desk that would say welcome home when we walked in. I highly recommend and we'll stay there again if I am in the area.
- 5/5
Very clean room.
- 5/5
Excellent customer service!
- 4/5
Parking was difficult. Arriving late at night, we had to park near the neighboring businesses and I felt uneasy leaving my car so far from the main entrance.
- 5/5
he best.
- 3/5
My TV glitched on the right hand side. I heard the people above me frequently using the bathroom and the noises outside were so loud I would barely sleep.
- 5/5
i love how clean the room was and the free parking was great! i also enjoyed how chik fil a was close by!
- 5/5
Great stay
- 5/5
The breakfast was nice and the staff were friendly, I enjoyed my time here!
- 5/5
.
- 5/5
My stay was great! I loved the location of the hotel, it’s not super busy and there’s a lot of food places to choose from. It’s a pretty quiet area! The free parking is amazing! The staff are very kind and very helpful. Definitely recommend and would stay again!
- 5/5
Very clean, excellent staff, quiet. Neighborhood not so sure but property was well secured.
- 4/5
.
- 5/5
The cleaning maid service was exceptional.
- 3/5
Everything was great until night time. The pipes had a continuous loud bang, turbulent screeching howl that kept waking me up every night of my stay. It was eerie and scary to wake up each night to those sound. The hotel seemed possessed.
- 3/5
It was ok. I booked for king size bed and they gave me a room with two queen beds. Free parking is a plus but they do not have EV parking. It is right off from 210 freeway and Starbucks and Chick fil a next to the hotel.
- 5/5
Amazing trip would do again
- 5/5
Clean lovely hotel. Easy to navigate to LA. Good price. Will stay again.
- 5/5
The front desk ladies at check in were totally awesome and very sweet. It was a very good stay. All the staff were very friendly
- 5/5
Stay in this hotel was great. Even the receptionist asked me with floor i need and i was not expecting that but i liked it. I will go beck to this hotel when i visit LA next time
- 4/5
Was in town for an event at the Rose Bowl. This was a better price point than being in Pasadena. An older facility but well maintained with nice front desk personnel.
- 2/5
Loud whaling noise coming from wall that kept me and my fiancé up all night and front desk didn’t seem to care
- 4/5
Good property, very easy to to get to and lots of nearby dining options. Staff was friendly and the room was comfortable. My only complaint is that we could clearly hear people in the parking lot talking from our room. Maybe thicker windows?
- 5/5
Exceptionally nice staff, very clean, smellled great. Nice pool area
- 5/5
Staff was very friendly and helpful, the room was large and comfortable, the tub and shower were great. The bed was comfortable, and we slept very well
- 4/5
Great Location lots of Dining options and Santa Anita Mall is down the street
- 5/5
Beautiful pool if you just want to hang out. Lots of restaurants nearby and easy access to the freeway.
- 5/5
Lovely hotel
- 4/5
The room was spotless to the exception of an old stain (coffee, vomit?) on an upholstered chaise-longue. Staff were super nice. Breakfast was plentiful even if the pastry was not the best on earth. Very good value for money, though. Would return.
- 5/5
The entire staff was awesome -- very upbeat, helpful, willing to go the extra mile. Caprice at the front desk was a gem. Martha, who works in the breakfast area, could easily handle the job of several air traffic controllers at the same time. She's unstoppable! Also, I found the bed to be particularly cozy. Kudos to the housekeeping staff!
- 5/5
This was my second visit at this location. Room turn over was great. Some places just make the bed and don’t change the sheets, but they did changed them each time. The $7 breakfast buffet is definitely worth it. Walkable but still nice to have a car to get around. Pool and hot tub are nice and clean. Overall private and hospitable. I would stay again.
- 5/5
Nice clean room. Upgraded to free breakfast so that was very nice.
- 5/5
we love this hotel in a safe place
- 5/5
Clean room
- 5/5
Perfect
- 5/5
Staff was always very welcoming! The location is excellent and the restaurant was very convenient!
- 5/5
Everyone was friendly. The hotel was clean would definitely book again.
- 3/5
the location is priced too high fir all that
- 4/5
Overall a good stay. Would reserve again
- 4/5
everything was wonderful except the air conditioner was noisy
- 5/5
I always love these locations and regular Hilton’s the best energy and style of hotel it’s updated clean helpful and I’ll definitely be back. The guy at the front and the lady from the morning of checkout were both great and super helpful and even the cleaning staff helped me find items left behind I love it here
- 5/5
Check in was fast and easy. Friendly staff and location looks is safe.
- 4/5
Good
- 4/5
This property is overall good. Staff are friendly, The property is a bit older, sinks are dirty with stain.
- 5/5
The structure of the property was unique and inviting.
- 5/5
Had a great stay! No complaints!
- 5/5
Staff had excellent service, Nearby places to eat.
- 4/5
It’s a nice and comfortable stay
- 4/5
Great place—would return!
- 3/5
My friend and I both had to go down to Libby to get new key cards as ours stopped working after the first night. Super inconvenient. The girl at the front desk knew nothing about the area when we asked about restaurant recommendations. However, the male Guest Service guy did so that was helpful. I tried to iron some clothes, but the ironing board was inoperable and broken.
- 3/5
The room wasn’t ready and we didn’t get the room we paid for
- 5/5
I liked the hotel
- 5/5
We were only there for one night, but based on what we saw we would stay here again. The room was large and very clean, staff was extremely friendly.
- 5/5
It was clean, the welcoming TV and the options were great. The shampoo and conditioner were really good for my curly hair which is not normally a thing so that was great too!
- 5/5
Very clean and comfortable at a reasonable price.
- 5/5
Walking distance to Starbucks and chick-fil-A was a plus
- 3/5
Bar in the hotel is good for snacks and drinks. Hotel runs very hot though, they really don't want a high electric bill I guess.
- 5/5
Convenient and
- 3/5
Property, interiors were very old. Couldnt believe this was the 3 star hotel. They need some renovations.
- 4/5
Check-in was fast, and I was greeted with a warm cookie. The front desk staff was friendly and welcoming. My room was clean, updated, and the AC worked perfectly. Overall, the accommodations were very comfortable. I didn’t try the hotel’s breakfast, so I can’t comment on that. The one drawback—and the reason I didn’t give five stars—is housekeeping noise in the mornings. The room itself was spotless, but every morning around 9 a.m. the housekeeping staff started working and were quite loud in the hallways. Even with the “Do Not Disturb” sign up, it was hard to sleep past 9 without being woken up. This wasn’t a one-time thing; it happened every day of my multi-night stay. If you’re there for a business trip, you will likely be off the property before 9 and it won’t even be a That said, I would still return here because everything else was excellent. Next time, I’ll just pack some earplugs and hope for quieter mornings.
- 5/5
NA
- 4/5
Sliding door for bathroom was very difficult to open and repeatedly had to be forced open. Wall mounts for the t.v.s were installed facing away from the beds. at full rotation we only had a 45° angle view from the bed closest to the door. Very annoying.
- 5/5
Doubletree is a reliable hotel brand. This location follows suit. The staff were friendly and responsive. The room was soacious with a great view of the San Gabriel Mountains.
- 5/5
It's a beautiful, and classy property. Nice clean pool area!
- 5/5
Staff was really pleasant and room was kept clean
- 5/5
the staff was very nice and polite, they were able to check us in early. We had no issues staying here, it was nice and clean. When we come back, this would definitely be the place we will stay.
- 5/5
Good location
- 5/5
.
- 5/5
Bed was very comfortable and food in the area what everything I like to eat and in walking distance
- 5/5
Great hotel with multiple food options in the surrounding areas
- 5/5
Room was very clean employees made sure everything was cleaned and great
- 3/5
I booked this trip for my husband to attend a car show & visit with friends. This hotel was clean, the room was large and comfortable. Overall he had a good trip but I do have two big problems. One feature that I looked for was a room that included breakfast. He was denied breakfast from the attendant the 1st day and had to go pay out of pocket. He complained but it kept happening & he had to involve management. So my first problem was that they continued to make him feel uncomfortable in the breakfast area. My 2nd problem is that management should have offered him some sort of compensation - a drink at the bar, a comped meal, an upgraded room, some points toward his next stay, something, especially since this happened more than once & they were clearly aware of the problem employee. This was an opportunity to create a repeat customer as he/we travel to LA quite a lot and they failed. I don't expect everything to be perfect but I do expect wrinkles to be smoothed and for some amount of customer-first service.
- 4/5
Everything was perfect besides for the tub in the room. While using the tub to take a bath and relax, the paint was constantly chipping off on the side/bottom of the tub resulting in a bunch of paint chips just floating around.
- 3/5
I liked my stay but the only thing I didn’t like is that my room key didn’t work and I had to go to the front desk 3 times before they finally sent someone to let me into my room.
- 5/5
We had an amazing week staying there, everyone was so pleasant. Breakfast was top notch, omelettes made by the cook was so good! Was very clean and staff cleaning rooms did a great job! Easy on and easy off the highway. Would definitely go again.
- 5/5
awesome all around
- 1/5
When I checked in on August 3rd, I was given room 815. I went to the room and proceeded to settle in until the entry hall light started blinking like a strobe light and I found a spot of dried blood on the comforter. I immediately reported it and was given a 2nd room, 705. I entered the room and found the curtains filthy and when I went to close them, the rod fell off and some of the curtain detached from the hooks. The rod was not attached properly. It looked like it was, but it was not. Again, I reported it. At this point I messaged Hilyon hotels on IG. The front desk took hours to find a room for me. I left to have lunch and returned. The same front desk clerk who was supposed to find another room saw me re enter the hotel. I went back to room 705 and found the key card didnt work. I had to go back downstairs to let them know. The same manager said she had another room for me room 912. The thing is, rather than stopping me when I entered the hotel letting me know and providing the room key cards, I was going up and down getting the new cards then getting my things and then on to the 3rd room. I was assured a supervisor would fully inspect room 912 so that there weren't any more problems. All of this took place in one day, Sunday August 3rd.
- 4/5
Nice and clean hotel. Excellent staff. AC unit is old does not work well. Got very hot
- 5/5
I’m sinking into the bed and enjoying the surroundings and amenities. The cabanas outside near pool are a nice touch. Had a great burger at Elements. My only suggestion would be to update the shower/bath. Make it a larger shower without the bath. Recommended. Will definitely book again.
- 5/5
Great area and well managed property
- 5/5
One bonus, Starbucks is in the car lot (No charge for parking either) and opens at 5am. Extremely convenient.
- 2/5
When I changed my reservation date it was lost. Upon arrival I was given a room and the key didn’t work. Was sent to the WRONG ROOM BY THE STAFF. Took three trips by me from the room to the front desk to finally straighten it out.
- 5/5
Everything was good. Just one bad experience trying to contact the front desk.to inform.them of late arrival, and I got a rude AI program! You can tell this program was purchased because it promised shorter phone help for us customers but all it did was piss me off. Talks too fast. Gave me wrong information. When I did arrive at the hotel, one clerk aggreed with my assessment and gave me a card with the front desk direct number.
- 5/5
This is a great place to stay. The rooms are spacious and attractive, and not the usual hotel-cookie cutter design. Love the deep bathtub with glass panel. Staff were friendly and extra helpful. There was ample free parking. The welcome complementary cookie was delicious!
- 1/5
I ask both Lauren and Christopher, would you be comfortable sleeping in a hotel room with cockroaches?! Would you be upset that the hotel tells you and your family there’s nothing they can do?! Neither one of them bothered to even check if they had bug spray or anything, ZERO CUSTOMER SERVICE! Lauren processed a refund for our room and told us we could go elsewhere. Needless to stay we left this DUMP. We will NEVER stay here again and will make sure to tell our friends, family, and the public how DISGUSTING and DIRTY this property is. GO A BLOCK TO THE COURTYARD MARRIOTT. BETTER SERVICE AND CLEANER ROOMS!
- 5/5
I love it.
- 4/5
The hotel is nice, the staff are pleasant, located in a safe area, and the rooms are clean. My only complaint is that the shower door was broken so I had to lodge a washcloth to keep door from opening when showering. The shower grout was also murky looking. Could you some maintenance there.
- 5/5
Quite place to live.
- 4/5
The property was very nice overall. The AC in our room seemed to malfunction at times during the night. Otherwise, everything was great.
- 4/5
Staff was great! The rooms were pretty clean and the property within walking distance to local restaurants and shops.
- 3/5
Really the only downside was the AC unit in the room was so noisy. None of us slept! It was an old wall unit and it was too hot to turn off...
- 5/5
Great stay great places around
- 5/5
We will stay at Doubletree again! Thank you
- 5/5
We are for 8 days and all very close to visit Los Angeles vacation
- 2/5
…
- 5/5
Great restaurant, wonderful, courteous staff.
- 5/5
Nice
- 5/5
.
- 5/5
What I found unique about this property was that the room was meticulously clean and well-maintained. I typically find flaws here and there in even "nice" hotels. But the Doubletree was exceptional.
- 5/5
Friendly staff and easy access.
- 5/5
Amazing staff and rooms.
- 4/5
Great location!
- 5/5
things were good, but the AC did not work
- 5/5
Always quiet comfort, and clean.
- 5/5
Ok
- 5/5
Good rooms and friendly staff.
- 5/5
The staff was very friendly! The hotel was clean and nice. Parking was a breeze which is not always the case in California! The restaurant had good food and made a great margarita!
- 5/5
This property exceeded my expectation. The staff was professional and friendly. The property was clean and convenient to many food options. I will be visiting again.
- 5/5
The staff were all very friendly and helpful. The rooms were clean and updated. Onsite parking was great. Overall a very nice hotel.
- 2/5
Room was dark and dingy our view out two windows were a roof with air conditioners, are room was next to a elevator and our air conditioner in our room was as noisy as the elevators, not a good night sleep by any means.
- 5/5
Really enjoyed our stay. Very clean and safe. We’ll be back for sure!
- 3/5
Old a/c unit. Too noisy, could not sleep well
- 4/5
self parking
- 5/5
Used this hotel before, and would recommend. Clean, comfortable rooms, great area, free parking. Everything you need.
- 5/5
Double tree Arcadia is definitely my go to location and will continue to be my main location when in the area.
- 4/5
I love this hotel and maricio was great at welcoming me at check-in. however my sink was clogged and no proper acknowledgment was made. Definitely inconvenient.
- 5/5
The staff was amazing from the first day i arrived to my check out
- 4/5
Bar/restaurant was understaffed for a busy Saturday evening.
- 5/5
Easy access, friendly staff, nice rooms.
- 2/5
If you don't have asthma or respiratory issues, this property is ok. The rooms are very nice, definitely a cut above a Hampton Inn or such. But if your lungs require TLC this is not the place for you. It's a sealed building (you can't open the window), and they load up on scented cleaning products that make it very hard to breathe comfortably - even for me, and I'm an athlete. Also our bed was weirdly lumpy. Other than that, service was friendly (although not prompt), property is well-run and in good condition. To summarize: if you're the kind of person who needs to smell the chemicals to feel a place is clean, this is the hotel for you. Everyone else, you may want to look elsewhere.
- 5/5
Clean, fresh, friendly. Great location. Free Parking!
- 1/5
Feels like a 1 star. Old, dirty, musty, smelly, moldy, dusty. No idea how they have good reviews. Worst experience by far and I stay 40-60 nights a year in hotels for business across the country.
- 5/5
Good
- 4/5
I had an unusual shower where I had to climb into a tub; it was treacherous. Once in there, the shower was great but they need a step stool. Otherwise it was great.
- 4/5
Very clean. Friendly staff. Lumpy bed. Didn't like that just anyone can access the elevator without needing the card.
- 5/5
We had a great 8 night stay, the pool and hot tub being open until 11pm was an awesome way to wrap up our busy days! The food at the Elements restaurant and the Doubletree cookies were delicious. I would definitely stay here again, this location is about 30 mins to an hour away to all of the popular tourist destinations, not including traffic of course!
Frequently asked questions about DoubleTree by Hilton Monrovia - Pasadena Area
Does DoubleTree by Hilton Monrovia - Pasadena Area have free Wi-Fi?
Does DoubleTree by Hilton Monrovia - Pasadena Area offer parking?
Does DoubleTree by Hilton Monrovia - Pasadena Area have meeting spaces, conference centers, or conference rooms?
Does DoubleTree by Hilton Monrovia - Pasadena Area have a fitness center?
Where is DoubleTree by Hilton Monrovia - Pasadena Area located, and how walkable is the area?
What's nearby
- Pasadena Convention Center 7.2 mi