Garner Hotel Murfreesboro West by IHG

That they had a designated dog facility around back and, were very welcoming to our precious puppy. The bathroom could have used a refreshing and more attention to detail or lack there of.

Breakfast was good didn't change from day to day. Room was clean but bathroom door catch extremely dangerous. It cost me 10 stiches' in my hand. and was not addressed when reported.

I told my husband we will definitely search out more Garner Hotels. It just felt good to be there.

Our room had a musty smell. The grout in the bathroom was moldy. We had a leak from the room above us.

We had a leak from the room above us over our toilet. They didn't seem surprised when we told them about it. The room smelled musty and it was old.

We were nervous based on the previous reviews, but we had a great experience. The renovation made it feel clean and refreshed. Our door was a bit hard to close/open, but overall it was a nice stay. We chose this hotel due to the option of a two double beds and 2 pull out couches in one room for our family. Our boys loved the two large TVs in the room. A microwave in the room would have been nice.

Everything was great

The hotel has a lot of leaking rooms

The bathroom door was warped and did not close. The staff was unable to fix this issue nor willing to provide another room

Clean and friendly

The lobby was well maintained and the room was fairly clean. Did not realized the site was under renovation, no signage, only one elevator worked and that elevator was filthy. The elevator stopped on every floor when it descended and we were on the fourth floor and it was annoying to use and wait for the elevator. Tools and equipment were everywhere. The lobby and breakfast areas were clean and well maintained, But the breakfast was very limited. The room was okay, shower was not very clean. obvious that they are updating, but not the quality we expect from IHG properties.

Everything was wrong with this stay when I checked into the hotel because I had already paid for it and had no choice to go anywhere else because I didn’t have any more money. It would’ve been nice to know that this hotel was under renovations as this hotel was very disgusting trash everywhere sheet rock, dust everywhere. I have asthma and COPD and this was not a good stay as I had to stay away from the hotel most of the time except for sleep because it had me wheezing. Also, I couldn’t even eat my free breakfast because it was sheet rock dust all over the place. Y’all need to do better. Somebody needs to call me 901-219-0300 as I think I should get at least half of my money back.

Everything the hotel was under construction, elevator was slow, breakfast was only eggs or oats, the toilet in our bathroom was not set level. Had shampoo, conditioner, and body wash bottles but we're empty.

Did not use their internet did not use the pool cause.It's closedYou're doing renovations, but still said they were supposed to be a hot breakfast with scramble.Eggs , sauce and bacon and all it was was a very cold and not very good breakfast

The elevator wasn’t working not that big of deal. The bottom of the bath tub was rusty , the toilet wouldn’t flush the closet door fell off on my hand and also had someone’s clothing hanging in it. I was in town for a funeral for a 21 year old family member. I would love to have a refund. The place is not ready for guest.

The property is about to undergo a much needed renovation.

Overall, a good stay, but I hope it will be better after renovations are complete.

Property is undergoing remodeling. Many rooms have no refrigerator, ice bucket, cups, or coffee maker. Hallways are cluttered and dirty. Pool is not in service. Web site does not show any of this.

Check in staff was awesome, we got a double queen room but booked a king suite, construction wasnt their fault but wasnt listed, stuff sitting everywhere couldnt get off the elevator without moving my own furniture around, breakfast option minimum, no coffee in rooms just a microwave with minimal sitting, 1 tv channel that was it, lamps and outlets didnt all work, and wires hanging out of the wall glad we didnt have more than a couple days. Beds were soft

This property is currently being actively renovated, pool is closed, gym is closed, elevator barely works. All which I didn’t know or I would have stayed somewhere else during peak summer season.

Nothing. Room given was a double and should have been a king. Clerk was rude when I asked for it to be corrected it. The room finally given was filthy. Pool hadn’t been cleaned the entire season. The lobby smelled horrid. I immediately checked out after being there 20 minutes and stayed elsewhere.

Absolutely filthy. Will not stay again.

The atmosphere is not good during remodeling.

The mold in the room and the construction going on at the hotel.

Nothing It was very dirty , bathroom floor was covered in urine hasn’t been cleaned / mopped in weeks or months Found a cut toe nail in my sheets Never did it say they were doing construction on this facility

Breakfast buffet

The room was clean. The upkeep of the place was subpar if best. Breakfast was lacking. But the price was very good.

Ac didn't work, room wasn't very clean, hallways to the elevator was always dirty

place to sleep. Maintenance didnt come until 8 am. Electrical fire in room after maintenance fixed the lock. I SAW THE holiday In. Sign missing from exterior when I pulled up - that should have been my sign to keep drivi g lol. On top of it all my phone broke so I couldnt follow up with a refund. There are several hotels next door - save yourself and book your stay somehwere else.

I was a bit of a construction zone and the building was in disrepair, the lobby furniture was not in good shape but the room was clean and the staff was nice and helpful. I was a bit of a construction zone and the building was in disrepair, the lobby furniture was not in good shape but the room was clean and the staff was nice and helpful.

The room was very clean and front desk lady was nice and polite. The hotel itself is outdated and there are renovations going on. Shades in the room do not close, so we slept with street light shining in our window. Shower was leaking and every time neighbors flush the toilet we felt like they were doing so on our room. This hotel definitely needs some upgrades, but not a bad place to stay for a short stay.

The bathroom sink was clogged up, the shower didn't work properly, no phone in the room. The breakfast was nasty.

It’s was very comfortable and customer service was excellent

great stay,quiet room,great staff

The bed was very soft and the room was very spacious. It was not a 5 star hotel nor did I pay for one. I did not feel that there was much to truly complain about.

No breakfast but egg white and cereal the water wasn’t working right for a shower noise elevator this place is a little run down. Definitely do not recommend going

It was a little rundown.

Old and run down,no coffee in room, in need of up dates, it did seem clean enough

Hotel is in process of beginning a complete remodel

SPARTEN INTERIOR..NOT INVITING AT ALL. STAYED BECAUSE FAIRFIELD INN WASN'T AVAILABLE. DEFINITELY SUB PAR TO THE MMANY COICES ONE HAS

Breakfast was aweful! Shower curtains too short! No pool! Bathroom old!

Needs remodeling / upgrades

Had to change rooms because the curtains were broken. Then in my new room the fridge was leaking and the carpet was wet.

We didn't have TV service. We have to request for our garbage to be removed. Breakfast was terrible and cold. 2 choices, scramble eggs and bacon or biscuits and gravy, and the gravy was cold too. No sugar for the coffee. So disappointing. Mothel 8 has better service.

In general, it is a bit run down.

Holes in room walls. Window leaking from rain water. Exposed wire. Out of coffee in both caffeinated dispensers at breakfast time.

Room seemed clean. Lady at check in desk was nice Ceiling tiles in breakfast area stained, half missing and torn. There was hardly any breakfast out. Took a long time to refill and everyone had waited so long it was gone in no time so then people just left. Pool was not functioning and the pool area was in terrible shape

Comfortable Stayed there 3 months ago and lobbies were hot still the same ,no towels in workout room and the pool still not available

Propeety not kept up well. Overgrown landscaping, pool in disrepair.