voco The Shelby - Myrtle Beach by IHG

So we checked in we didn't realize in the back on the beach was closed the city was refurbishing the beaches which was an end of the world they were working during the daytime but come night time they were working all night backup alarm deep and beeping beeping beeping right straight opposite of our room they were picking up the 40-ft lake diameter pipe and drop them all night long I called the front desk at 11:00 ask him about this situation they said they couldn't do anything about it but I told him they could have warned me about it I went to stay there I got zero sleep the most horrific situation I've ever been in and a hotel beware.

Solid place on the beach and walking distance to tons of places

Wonderful trip but my room didn’t have a microwave… only issue was my drunk walk to the lobby to warm up food, but I survived

Cons: Checking in is a challenge the way the parking lot is laid out does not allow smooth flow of traffic. There is no table in the room except for a very tiny one. Room is small. There is no closet in the room. The partial view of the ocean is tiny and you mostly see the building next to you.

Beach view was fantastic. Check in representative staff was professional and helpful. Maintenance staff attended to our request right away.

Good

voco The Shelby is right on the beach and has a pool that overlooks the beach too. The room was a good size and very modern. Also very clean. It looked as if the bathroom had recently been updated and the shower was super powerful! The pool area was very relaxing and bar serving drinks and snacks. Pool towels were available too. There's plenty of car parking space, some just outside the hotel and some just across the road. A special mention to all the staff who were all so friendly and welcoming!! voco The Shelby is arranged in three adjacent blocks. We were in the center block, which also has the reception area in it. We noted that this block only has one elevator which was often quite busy. Busy with guests busy also with the staff. So you could often find yourself sharing the elevator with staff pushing trolleys full of towels, bedding or housekeeping materials etc.

Nice place in a good location. Staff was friendly and everything was well maintained. Comfortable bed too

Clean and up to date NA

Good location on the beach, but the place is dated and could use an upgrade. Was charged $75 for my dog for 1 night, even though she is fully housebroken, quiet and well trained. Mentioned in the booking “there may be a fee,” but no mention that it would be so high.

Based on the pictures I expected this to be a luxury hotel. However, it’s definitely run down. The rooms are okay- beds fairly comfortable. The entire hotel runs short staffed so everything is delayed. Order a burger and fries at pool and it took over an hour. The staff at restaurant and pool bar seem very stressed; they are working hard but need a lot more employees to make things run smoothly. Would not recommend staying here.

Exceptional

Superb

During my stay at the Shelby Hotel in Myrtle Beach, a pair of my designer sunglasses disappeared from my room between 7:00 PM and midnight on June 5. After reporting the incident, management provided a lock access report showing that at approximately 8:20 PM, a different guest key attempted to access my room. I was not on the property at that time and can document my whereabouts. (Watching the NBA playoffs) Despite this concerning information, I was told there are no cameras on the second floor and no further investigation was conducted beyond reviewing the lock report. I’m 100% confident that it a staff member was involved. What concerns me most is not just the missing property, but the apparent lack of security measures and follow-up. An unknown key attempted to access my room while I was away, yet there was no clear explanation, no meaningful investigation, and ultimately I was advised to file a police report on my own. As someone who travels frequently and works as an event planner, this is one of the most troubling hotel experiences I’ve had. Guests should feel confident that their belongings are secure and that potential security breaches will be taken seriously. If you’re considering staying here, I strongly encourage you to use your room safe, keep valuables with you, and be aware of the security concerns I experienced. Even for something as little as shades. The downside to that is your whole suitcase cannot fit in there.

comfortable bed

The only thing I have to say is that we checked in about 11:30pm Friday night the lady at the desk, was not very welcoming maybe she had a bad day. But over all we had a great stay. Rooms are clean and pool area is clean.

The staff were friendly and helpful. We enjoyed the property and amenities. The only downside was parking. If no available spots at hotel the parking garage is not across the street it's on the other side of another hotel. Also only one microwave in the lobby. Wish there were microwaves in the rooms. Other than that, great stay.

Attentive, reliable staff. How frequently it was a housekeeping staff throughout the halls rather than the rooms they should be attending to even if its giving the extra mile. Its always attention in the laundry room to overlook and showers.

It was right on the beach and staff was all extremely friendly and helpful. Beds were comfortable and room was extremely clean. I wish there had been a hot tub and laundry services. My only complaint is that there could be more chairs by the pool and the chairs could use a good cleaning, but there were always plenty of towels to be put down on chairs

Only thing I didn’t like was that there was no microwave in the room. Other than that very nice hotel

Was found open with my belongings inside. The staff was helpful pleasant and knowledgeable. My room was perfect minus not having a microwave considering we ate out everyday one microwave in the lobby for the whole property seemed insane. I would def recommend the Shelby for future stays and I will be back!

Nice and clean. Close location to go anywhere. All the staff were great. Would definitely recommend it to anyone. Would definitely come back again there.

Exceptional

Very good

I would stay at here again! Everything was clean and staff very nice. Pool and beach were great!

Pool closed at night

Exceptional

The Shelby is a great hotel centrally located in the heart of Myrtle Beach. It's proximity to restaurants makes navigating either with a car or by walking easy. The hot

Awesome!

Nice lazy river and clean pool area. My issue came In with parking concrete blocks. Rebar sticking out of these blocks Messed up my bumper. Affordable garage did a quick fix with some zip ties but that only a temporary fix since we were here only for 2 nights and had to get back home. 2nd issue parking it could be hard to find parking close to the hotel you might have to park across the hotel at the parking garage. Rest was all peachy.

Room was nicely decorated. Bed was comfortable. View from balcony was great. Shower pressure was nice. Sliding door was broken & difficult to open without wiggling it. Had to have maintenance adjust & lock the adjoining room door.

Very clean. Staff was nice. View was fantastic. Bed was comfortable Parking was limited

Nice property and rooms. Right on the beach with super easy access, and in front of a less busy part of the beach. The restaurant on site also had good breakfast and dinner food with kind staff. Pricing of the food was also very reasonable and worth the food.

Everything was perfect for a relaxing get away! Perfect view of the ocean and one step away from the beach. The only downside was the traffic due to biker’s weekend.

Great stay

Very good

Exceptional

The staff at the Palm and Pebble were the highlight of our stay. Very accommodating. The beds were comfortable and we slept well. For negatives, there should have been signs indicating the parking areas for IHG members because cones don't really give the public the proper impression. Also, the pool area should be open later. It boggled my mind as to why the area even had beautiful accent

No microwave in the rooms. Coffee in the room was not. Good. Breakfast was not free and expensive. Sweet roll was overcooked and hard. Not much parking onsite. Staff was friendly.

Great stay! Would come here again

Superb

The suite was quite small, but clean. The staff was not very helpful. I didn’t have change for a tip the first day. I suppose that’s why they ignore my requests for more bedding. Otherwise front desk staff was very efficient. Nice ocean view.

Exceptional

The staff was very tentative and helpful for any of our needs. They were very friendly from the moment we arrived. Very helpful when getting the check in and check out! Definitely will be staying again!!

Location

Very nice remodeled room. Very quiet and comfortable. We enjoyed the pool area and walks on the beach every day. Everyone we encountered on the property was very friendly.

Bed and bathroom Hardwood floor was slippery. Mildew smell when initially walked in. No microwave.

Bed and bathroom Hardwood floor was slippery. Mildew smell when initially walked in. No microwave.

Enjoyed my stay for Memorial Day weekend! Great place to stay for a quick getaway!

It was clean and they was really helpful when my husband cut his hand they were really nice too the parking man that assisted us where to park was great too lol he kept calling my husband Cincinnati. Thank you for everything.

All I can say is the staff was absolutely amazing. They were very helpful, friendly polite. I would recommend this hotel for many reasons, but the number one is the hospitality of all the staff that worked there from the general manager to security. Everybody was amazing.!

The property is clean and well-maintained. And the staff is friendly, accommodating, and very helpful. I would recommend this hotel to anyone, and I will return on my next visit to Myrtle Beach

The staff were always attentive, the room was clean, and the bed was super comfortable. The only downside was the shower, where the water pressure was too strong :/ but other than that, my stay was great!!

Excellent beach front property in a great location, clean and well kept property with good amenities. water pressure in the shower is strong and showering is like getting a massage.

Great hotel, but knocked off a star due to troublesome parking situation. Had to scavenge for a parking spot at times.

Everything was excellent at the property, we really enjoyed our stay. The only thing that I would say negative would be that they really do need a staff elevator

Had an issue at check in they could not find my reservation that was booked that morning (9am), I arrived at about 2pm through Expedia. They had issues finding it and the manager had to get involved. Never found out what the issue was nor received any apologies. Just was not a pleasant first impression experience but overall the hotel was decent.

staff were all wonderful. Our first room had a few quirks but staff moved us to a more comfortable room. Beautiful ocean view and pool and lazy river were nice. Was a bit disappointed with the breakfast… wasn’t a big menu and food was pretty bland. Overall a nice place to stay. Plenty of parking on site.

The room was newly updated, clean and comfortable. Beautiful ocean view. Property was very nice and conveniently located to the boardwalk and strip. Front desk staff was very nice but noticeably understaffed. Restaurant staff was another story, rude.

Clean and comfortable. Very large rooms. View of beach was excellent and walked out to the beach from the hotel. Older hotel just painted. A little smell remains.

A wonderful 4 days! Staff was so great especially Michael. He made our family trip/anniversary memorable. Our room overlooked ocean and loved having coffee on the terrace. Thanks for everything.

We stayed with our dog. We enjoyed our stay very much. My only complaint which had nothing to do with the hotel itself. We had someone smoking weed on their balcony and our room reeked of weed. I have no problem with that except it took forever to get out of our room. Would definitely stay again

Great view but older hotel. Employees were EXCELLENT. The floors in the room were dirty and sticky. Apparently they got inspected by the owners when we were there. The last couple of days many of the Employees were doing MAJOR CLEANING, PAINTING AND REPAIR BROKEN ITEMS in the hotel and pool area!!! My only dislikes were the floors and terrible parking area!!!

clean, closed, all good

I don't usually write reviews. However, we were very pleased with our stay. The property was very clean and in great condition. Its location on the beach was perfect. The staff was very friendly and attentive. The pool deck had great furniture with an ocean view. We'll definitely visit again.

Half ocean view

The pool definitely needs to be HEATED!!!! There were kids in the pool cause they don’t care but couldn’t use the pool cause it was like a cold plunge. Restaurant staff could be a little nicer and helpful. We were there when a new person just started that day and whoever was training him needed to be trained herself especially in customer service. Over all this is a nice hotel and would stay again. They just need to make a few adjustments. Hey all my opinion and you know what opinions are like lol.

No microwave, bathroom sink wouldn’t drain

We were on the 7th floor so we could see the beac & ocean for days! Easy access to tge beach as well. We were in tge 2nd tower & there was not an ice machine in that building you had to go to the main. Seemed odd but we dealt with it. We thought the pool bar would be open daily but it was not. Im not sur if its because we were there the last week of April or not. Oh & the lazy river is tiny! Lol. We overall had a great stay & our bed git a 10 out of 10 for sure!

Mold in bathroom; When we left for an afternoon, we got back to our room half redone- one bed was made but the other was not; trash had been taken out of the bathroom but not the bedroom; the coffee items and condiments had not been cleaned up, but some of our items were moved. It was unusual. Staff was welcoming, but overall quality of the property was lower considering the price. View of the beach was nice. It's in a good location but I will not stay here again; price does not match quality.

I checked out a day early. It was not a relaxing vacation or environment. It was noisy at night, when we were trying to sleep. People loud in the halls and room beside us. I would not recommend this place if you have children. I'm very disappointed!

The room is as clean, the only issue I had was that once I left the lobby the area the rest of the hotel had a strange smell to it. I also observed what appeared to be bloody hand prints on the door of the bathroom.

No microwave. Lighted magnifying mirror in bathroom was nice.

I won’t bashed them to bad but they had one housekeeper that was the best hands down. I found her on my last day and gave her a tip her name was Fiona 😘😘😘thanks for everything!!

Great stay!!!!

yes

My credit card got stolen by housekeeping/room service. Rooms were dirty and covered in pet fur. I wore new socks and within minutes they were completely ruined by the floors. The WiFi wasn’t given to us/poor internet service. Housekeeping took forever to restock our room with towels and/or toilet paper when we called down to the front lobby. The lazy river had a green tint and there was bird droppings in the main pool. I’m never returning to this facility again.

I loved our room on the most upper floor looking at the ocean. It was a peaceful stay for the week. We were able to take naps midday with the balcony door open. Slept all night with the door open too. It was wonderful. The staff are great! I was concerned because when I’d call before my trip, no one would answer the phone. Brittany checked ya in and I had a request for an upper room with a walk in shower. Brittany came through! I appreciate the effort. It was cold when we came but saw many people using the pool and we watched the pool guy take care of it in the mornings. One elevator during check-in and check-out could get tricky but we learned when to come and go. All the staff were wonderful. We declined housekeeping because we had dogs and didn’t want them to bark if we happened to be there when the knock came. we made sure to collect all of our trash for them collectively in one bag and gathered the bedding and towels for them. We wanted to be no trouble for anyone. Our dogs were perfect and comfortable there. Plenty of other animals and all were well behaved. All hotels should allow our pets like this one does. Responsible owners bring well behaved pets. We don’t get down south often but we’ll be back there if we end up in Myrtle again. Thank you everyone!!!

The hotel was a well maintained clean hotel. Thank you to the breakfast crew.

The hotel is clean and looks like its been updated while maintaining a bit of the art deco vibe- very cute. The rooms are decent size as well. However, here are some of the things I did not enjoy over paying for. I paid for ocean view room and was placed on the first floor with a pool view (you couldn't see the ocean with all the pool items in the way). I also paid for the breakfast package it was about $114 for two of us for 2 days. When we arrived at check in they forgot to give us the breakfast voucher- which has the audacity to say "complimentary breakfast for two" which its not since I paid, then the voucher also states it is up to hotel staff discretion if they allow you to pick from the buffet or an entree from the menu - fine. First day, we were given the buffet which was 1) eggs 2) pork sausage 3) turkey sausage 4) potatoes 5) oatmeal or 6) banana/ apples. While it was a basic buffet it was NOT $25 worth, the options were super limited, the breakfast was 30 min late to be ready. Day two we choose the menu entree and again, very basic. Just not worth the price. The marketplace in the lobby was BARE the whole time and they never refilled it.

Staying there was very unpleasant. Thankfully the representative from hotels.com did an excellent job finding us another hotel though it took couple hours. I will never recommend this hotel to anyone, staff seem unprofessional and everything looks disorganized. We regretted booking this hotel; it’s the worst experience ever in my life with regards to hotel accommodation.

This was our second time back. This time we brought the kids. They had a great time. The property is wonderful and the staff are friendly overall. The only downside is there aren't many amenities/extras like a microwave or free breakfast or beach cabanas for rent. They should also open the bar at the pool area. They should invest in ice machines in each building as well because its very inconvenient to get ice in only 1 of the 3. When we stayed last time it was just adults so it wasn't as bad but with kids it gets inconvenient. We had a few other minor hiccups like fridge not working properly and no towels at check-in but overall a good stay.

Late check-in requirement at 4:00 pm, but room still not ready even though the hotel seemed relatively empty. Room cleaning was clearly rushed as towels were on the bed and the toilet was not cleaned. Check out was at 11:00 am but house cleaning was banging on the door at 9:30 am. Kinda annoying.

Really underwhelming room. Service isn’t great. Staff is not great. Didn’t really get what you pay for. Not worth.

I loved the location, although it’s further than 4 min walk to the boardwalk. This place is cute, clean and updated. I’ll definitely consider staying here again.

Staff where friendly and welcoming Breakfast was also 5star.

Great view of the beach. Breakfast and breakfast service was very

This property will adjust

The hotel itself is somewhat dated but it was clean. Parking is across the street, typical for an oceanside hotel. There are multiple buildings as well. Only real issue was check-in. With a checkout time of 11, or room was still not ready at 4:30 when we tried to check-in. Pool atlrea and Tiki Bar were nice and the beach is right there.

We didn’t eat the breakfast we went out but everything at this hotel was wonderful no complaints but air in our room wasn’t working but if we kept the door open the air in living room came in there and it was fine

Billie Jean, Abby and Britney at the front were all wonderful and a pleasure to chat with. When we arrived, there was a long line and even though some people had zero patience, Brittney kept her cool and was still professional and warm. All the housekeeping staff were also lovely to connect with and always had smiles on their faces. The company has done a great job rebranding the hotel (I always stayed at the former Sandcastle before it was bought out) and the location is the one of the best. The staff at the on site restaurant were also friendly and welcoming. I also loved the stainless steel water bottles they provided instead of plastic. :) However, I do have a few suggestions. We only received 2 bath towels and definitely needed more. There was a large piece of wood in the bathroom that covered the sink pipes under the actual sink and it unfortunately fell on my child’s foot because it wasn’t fully screwed in. Coffee down in the lobby wasn’t made until later in the morning and it would have been nice to have it a bit earlier. Overall, it was a great stay for me and my 2 children!

Nice view, clean room….breakfast was horrible. Had the same food on the buffet from Tues-Saturday eggs, breakfast potatoes, and sausage. Housekeeping didn’t not come daily. Had to ask for toilet paper multiple times No microwave in room.

Would not go back and would not recommend to anyone.

Breakfast was the same exact thing for the entire trip. No variety. Not once was our bed made in 5 days, we even put the card out every day for 3 days until we finally got some fresh towels and the dirty ones picked up. The tiki bar by the pool was only open for half an hour on our first day there. We also had a 4 hour wait for our room after we were up at 3am and took 2 flights to get there. Won’t be going back.

Clean room

Loved our stay! Great balcony view and chairs. Loved the roomy suite and the comfortable beds.

The staff was courteous and friendly, however, there was not enough staff to accommodate all the guests or to clean and prepare the rooms. Long lines for check-in and only one elevator In The building.

We had a fantastic view of the beach and pool. Our room was super clean and was cleaned well during our stay. The hotel was full and pet friendly, but we never heard another family or pet when in our room and the quiet was a nice surprise. Staff was ALWAYS friendly and helpful. They held the elevator, asked about our stay and over all very warm. My only feedback was that the hot breakfast buffet was inconsistent. Dishes prepared really well one day and almost burnt the next. Sometimes there was yogurt or grits and other days they were not out. The hit or miss aspects of breakfast made it nothing great. Overall would highly recommend for a beach getaway. Great location, clean rooms, friendly staff and beautiful oceanfront view!

Balcony was dirty.

The entire staff was friendly. We had hair in our shower that wasn’t ours. The tiki bar was closed each day. It’s an older hotel, revamped. The balcony was small but had a good view. Bed was comfortable and the hotel was actually very quiet for spring break. Expected more based on reviews, but overall was comfortable and decent location to additional amenities (boardwalk area).

We would have appreciated if the pool had been heated, especially since it is outdoors. During this time of year, the temperatures were quite cold, which made it difficult to fully enjoy that amenity. Overall, it was a pleasant experience for our family.

Clean room, friendly stuff

Checking in was a nightmare. It seems they are understaffed. We showed up at 4:10pm, which check-in is listed at 4:00pm and was told rooms are not clean and it will be at least another hour before our room would be ready. When we started asking questions and stated this was inconvenient the clerk said “you don’t need to stay here then”. Worst customer service I have ever dealt with and we travel quite often.

Clean rooms . Nice staff and my room overlooked the beach

Great beach accesss and overall a well kept property.

Small checking area. Slow checking in. Took me more than 30 minutes. Pet friendly. Parking across street. Recently renovated hotel. Clean room. Clean hotel. Nice pool area. Great dining and entertainment options in the area.

Took 2 and half hours to check in, kept saying room was not ready. Elevator was so slow. Called hotel directly to get a room on 2nd floor, room.was on 7th floor. Balcony door was hatd to open and shut.

The first issue we had was check-in was supposed to be at 4 PM. We were not able to get into a room until 6:45 PM. When we initially went in to check in they gave me a room number and said when that room was done being cleaned. They would contact us when we finally were able to get into the room. It was not that room. They had given it to a woman that had complained about her room and then gave mine away. It was was complete Chaos when we went to check in. We’re told that because we booked third-party through Expedia there was no compensation or anything that they were given to us like that was a crime booking through a third-party company and not booking directly through them. Many people book third-party that doesn’t mean that you shouldn’t be able to check in on time.

The fridge in the room didn’t work, and there was no microwave in the room. I only found out days later that there was a microwave in the main lobby building, which is something that should have been mentioned on the first day. The shower was also leaking badly—I had to use towels just to keep the floor dry. To make matters worse, I even found someone else’s false lashes on the floor in the room—completely unacceptable and very unhygienic. The room itself looked very old and felt more like a motel than a hotel. On top of that, the front desk did not answer the phones, and even basic amenities like the iron were not working. After third day they tidy the room only one side. Overall, the experience was frustrating and did not meet expectations. The only thing good is the location.

Yes. I would like to come back bring my little dog again. All the shop and restaurants nearby. I love it!

The hotel is in a good location. It is right at the beach. The rooms are clean. Staff was friendly. It was a good value.

I got there at 3:30pm check in was at 4pm I was told my room was not ready to come back at 4. I came back at 4pm I was told that it was still not ready and that I could go to the pool or bar while I wait until they notify me. I told the lady that I wanted to talk to the manager she replied saying “we had people waiting for 5 hours yesterday.” I told her that I would like to talk to the manager. Very rude the manager didn’t want to come out the office. They should at least compensate the guests if they have to wait that long.

We enjoyed our stay here. We loved having an oceanfront room. I wish breakfast had been included and we would have liked to have a foot wash on the path to/from the beach. Parking was super easy though and the area was really convenient.

Friendly staff. Pretty nice rooms

I loved the hotel the staff amazing especially the Jamaican man. I’m sorry I forget his name , amazing guy only one minor thing I know it’s April but would have been nice if pool bar was open. It was spring break plant enough people at the pool area. Just a thought

The room was so clean not even dust on table. The pool was awesome with a lazy river part. The access to the water was less than 25 yards.

-You want to stay in a room you actually booked. We booked a suite that sleeps six and got a room with one bed initially. We called to confirm the day before and day of but when we arrived, they did not accommodate us with the proper room. We were eventually moved to a room with two beds but still not the room we paid for and reserved. Even after seeing a supervisor in the morning, we were told we would not receive the proper room. -You value cleanliness. This was the dirtiest hotel we have ever stayed in. We went to the Dollar General around the corner and bought cleaning supplies to scrub our room. -You might need an extra blanket. We called the front desk as directed and it took four hours before we eventually went to the front desk (a building over) to simply wait there for the blanket. When handed to me by an empathetic staff member, the person at the front desk said that it may have been someone else's blanket who called. -You get a voucher for breakfast. The voucher expressly states that you'd be entitled to one menu item and unlimited non-alcoholic beverage. When we presented it to request a sandwich, the staff indicated that it was only redeemable for the buffet as of (conveniently) that day. The buffet had run out of pancakes, had no toast; only eggs, undercooked bacon, and potatoes. No other options. Overall, this was the worst stay we've ever had in a hotel. The beach and nearby attractions were wonderful.

Breakfast was terrible and it put me in a bad mood all day. On the first day I waited forever, so on the second day I timed everything with my watch. I waited 15 minutes just to order coffee and oatmeal—and they took orders from people who arrived after me and even served them first. Then I waited another 31 minutes for the oatmeal. It really seemed like they were giving priority to guests who weren’t using hotel vouchers and paying more. The first day I left a tip, which I regret. The second day I tipped because it felt rude not to, but they don’t care either way. Stay away from this restaurant; go somewhere else, enjoy the beautiful beach, and don’t let them ruin your vacation.

The hotel is well located, close to the boardwalk for restaurants and other activities. The room was newly renovated & extremely clean. All of the hotel staff were friendly & helpful! Our view of the ocean was beautiful!

The bed and pillows were extremely comfortable. Our balcony had a view of the ocean. We kept the slider open a bit to hear the waves all night. Modern updated washroom. The staff were very polite and the breakfast options were plentiful. We were pleased.

I cannot say enough good things about this hotel. The room was very clean, the staff were extremely friendly - from the front desk staff all the way to the grounds crew. I booked the package with breakfast coupons and the breakfast did not disappoint. The hotel had live music on Friday night and it was nice to hang out on the balcony and listen to the music.

It was ok.. but for the price, i expected way more. Pubes in the shower and someones putt putt card under the table tells me they dont clean very often

Great location. Able to walk to many attractions

the worst hotel I’ve ever stayed at. The change is hotels made our trip to Myrtle beach so much more enjoyable. The pool and short walk to the beach was a big hit for the family. Perfectly located to most attraction. The rooms have been recently renovated which was a great surprise. In the event my family and I make the trip to Myrtle beach again we would be staying here again.

Staff, beach view, and breakfast were all great.

Wonderful place clean and tidy only problem was sliding door handle came loose

Yes

The room was very clean. The staff was extremely cordial and helpful. If there is one thing I would change, it would be adding a hot tub to the property. I thought there was one, but when I asked they said no. I should have looked at property web site more closely. But, other than that, the stay was perfect.

Everyone was friendly, the bed was super comfortable and the view was amazing.

Over looked the beach!! Great views!! We even saw a dolphin !!

Excellent overlooking the ocean but the weather was foggy, we enjoyed the boardwalk.

Parking was easy and secure, although limited. View from room was beautiful, view of the beach was awesome. Staff was very friendly and professional. Food in cafeteria was delicious. We will definitely be staying here again.

We were in a beachfront room the staff was absolutely amazing particularly a kind gentleman named Fleetwood who was extremely helpful with our luggage advice for restaurants and other local tips. The beds were incredibly comfortable. The coffee in the lobby was very good. Had some difficulty with the coffee maker in the room couldn’t quite figure out the pods

Great location, pet friendly and nice pool!

The room was fairly clean but it looked like a hotel that had been painted but still old. They were significantly short staffed and the people working were complaining the entire time and speaking bad about the hotel. I was also freezing in my room and had to come to the front desk in person because the person I spoke to could not tell me the heat regulator was not on the wall. At breakfast, it took over one hour to get a sandwich and coffee, hence the next day I didn’t even bother. The location is good and I didn’t even try any amenities because it was cold. The only thing convenient was the free parking.

Front desk rep was excellant

Beautiful room and beautiful view. Buffet breakfast was mid.

First floor is terrible didn’t have my ocean view and all I smelt was cigarettes all night

The parking was awful

Our stay with voco-The Shelby was nice. The property was clean. Breakfast was good. The lobby snacks were a little unreasonably priced and with no microwave in the room you can forget eating leftovers unless you went to the snack room near the front desk. But for the location and price will stay again.

We were told it would be ocean front it wasnt

Super comfortable bed, great shower, oceanfront room balcony was a delight. Sat out and enjoyed the ocean with my coffee. Friendly staff. Parking was free and easy. Walking distance to lots of restaurants.

Very clean and nice hotel. Great location and price!

Sharon working the front desk was the best.

Super friendly staff! Clean site & clean room. Fresh, hot, and delicious breakfast. I will def stay here again!

Yes. We could see the ocean, but it was only on 2nd floor, so we had more of a view of the pool.

I for one will not be back to this location and I happen to spend approximately 80 nights on the road in SC

Great view. Very comfortable

such a great room set up and beautiful view. very spacious and well maintained

Amazing staff! Clean, comfortable and beautiful room overlooking the ocean and sunset. Super convenient. Can’t get a better value!

Room was great, staff was unprofessional, breakfast experience was horrible. They were very short staffed and after waiting for quite a while we were told we wouldn’t be getting breakfast because they were unable to serve everyone.

Staff was excellent

.

Room was nice, hotel staff was great.

Phenomenal staff, clean rooms!

Room was spotless and the staff were nice

The room was near the elevator and was clean.

The room was spotless throughout my stay. The staff was incredibly friendly and helpful. The location and parking were exceptional..

Book Voco.

Beautiful room overlooking the ocean. Comfortable bed and pillows. Very friendly and helpful staff.

Took a star off because housekeeping left a big bag of dirty towels and another large bag of garbage in the hallway by our room. Was there when we checked in around 5 and by the afternoon the next day it was still there and starting to smell. It was removed sometime before when we returned from dinner.

Location and Staff

Cute hotel. Had ocean front room. Easy walk to coffee, food, etc.

Room was clean and staff was welcoming.

Room was clean staff was friendly no issues there, a few issues were the $56.50 resort charge for water and pool access. Fee seems tacked on other than the elevator not working no other issues

I really enjoyed my stay . All of the stay were very pleasant and super helpful. The breakfast was amazing. Amanda was an Awesomeness waitress.

Everything from the staff to the room was excellent

The room was very clean, including the bathroom as far as checking in with the staff. I felt bad because they was only one team member checking multiple people in. He was very overwhelmed.

The place was beautiful and nice. The recent renovations did wonders for the resort. Need to add free coffee at the check in office.

Room was clean. Sliding door required extra muscle to open and close it. Heat was not adjustable. Volume on tv was not adjustable. Insufficient parking and the elevator worked intermittently.

Very nice room. Clean and comfortable. Staff at check in were great and super helpful.

Staff was excellent room was great . The resort fees snuck up on me .was not expecting that

Pleasant and helpful staff. Clean neat room. Large TV. Right on the beach.

Clean and easy check in. Quiet building I could hear the ocean at night from the room

Great location.

The Shelby is a beautiful and spotless motel! The staff were all excellent! Our room was cleaned everyday! The view from our balcony of the beach was excellent!The only reason I gave it 4 stars is because their was no microwave oven in our room.

Very nice staff and very helpful! Very clean hotel and room!

Staff was amazing!

Na

Room views

Good

Great little hotel with excellent customer service

not used the breakfast in hotel

Room was very clean and beautifully designed and decorated. I highly recommend this adorable hotel.

Food was great..beach view..

Very clean, affordable, and friendly staff

The rooms were clean. Updated. Decor of rooms and office were welcoming and stylish. Rate was great. Oceanfront view was the best. Only negative was no microwave in rooms. And had to go to building/office next door for microwave and ice.

Staff are very nice and the view is just amazing

Very clean, nice staff and quiet.

Location on the beach! great view

Everything was wonderful!

Beautiful breakfast restaurant

The room was clean and comfortable. The staff was friendly and willing to help. Staff went above and beyond our expectations.

Housekeeping was good. View we were promised online was not what we received. We were told we would receive a full night credit which so far we have not. It has now been seven days since we checked in. Seven days since they promised to reverse the charges of one night. Seven business days. We should have seen a credit to our account by now. We also were charged $75 for incidentals. We were told those would be refunded to us as well. They were not. When can we expect to see proper credit?

Staff accom cafe location5stars

Our room was spotless and the staff are wonderful!

We went for one night to celebrate my birthday and ended up staying 1 more night, we loved the place, the facilities and our room a really incredible view, the sound of the sea a total relaxation, easy access to the beach, the reception staff were very very friendly. We'll be back very soon.

I love that I could bring my dog and stay in a nice, clean comfortable room right on the beach.

Hotel is right on the beach, easy beach access, comfortable bed, large room excellent price.

The stay was great! Great customer service and the room was super clean. Nice views and safe environment.

Staff was awesome with information about where to eat, where to go shelling

Clean room, friendly staff, I liked the location with being just minutes walking distance from the boardwalk

it did

We enjoy the entertainment with the bingo, people at the front door and the front desk was very pleasant. Definitely will recommend this location to family and friends. Great location

Excellent view

Was not easy to get the actual beach, there was a small cliff like area that you to jump down to and then climb back up. Also the room was very humid, the bed felt damp.

Extremely accessible to all things fun. Pool, lazy river and access to beach is fantastic. Lots of good restaurants around. On site restaurant hours are limited by had good options.

The staff was so nice, the restaurant's food was delicious and reasonably priced. Room was nice - good sized, nicely furnished, unobstructed ocean view.

The property was clean and well maintained. The amenities were nice. The staff was exceptionally friendly and i would stay again. Loved the area as it was quiet enough but not far from the action and we were able to walk almost everywhere!!

Perfect

The ocean view was amazing. The room was super clean and quiet. Not once was I awoken from strange noises. We loved the remodeled bathroom with the funky heated mirror! The bed was absolutely perfect and so comfortable we wanted to take it home. Five stars goes to the wonderful staff here. From check in to check out we were greeted and welcomed. This certainly a place I’ll be checking into again.

Great we enjoyed it

My husband and I spent this past weekend at voco the Shelby for my birthday and I was amazed at the atmosphere! We have spent many summers prior when the hotel was Sand Castle, and there is no comparison now. I cannot tell people the last time I spent a night in a hotel bed that was actually COMFORTABLE as my own bed is at home until this trip! The layout and decorations of the hotel are beautiful, the staff is very friendly and made us feel as if we were at home. The room was exceptionally clean, looks neat and new, and we had quiet when we needed it at night. The hotel is located in the heart of everything you want to do and the view of the beach from the balcony is breathtaking. This will be the hotel we reserve a booking for each time we visit Myrtle Beach in the future. One thing I'd recommend is a microwave in the rooms, as ours didn't have one. Also, bring back the hot tub! I was looking for that! :)

Billie Jean was extremely helpful. Clean, great beds. Water pressure was great.

Thank You

Had a great stay. Girls trip and met up with my sister, who lives in Myrtle Beach.

Hope to see you all next year

The staff was wonderful and very kind and helpful. The hotel was spotlessly clean. The pool was nice. The bed and pillows were very comfortable!!! We definitely recommend this place!!!

Great ocean front location. Convenient to a variety of shopping and restaurants. Our room was perfect for a short weekend getaway. It was very clean and they accommodated our request. Check in was quick and the staff were friendly. Will definitely stay with them again when in the area.

My dog felt like a star in this hotel because everybody loved her.

Clean room, beautiful hotel and nice staff

The staff welcomed us with lots of love and respect. We love that they are pet-friendly, and everywhere you go, you can take your dogs with you. There is a beautiful view of the beach, and the vibe was just amazing!

Very convenient to boardwalk, to all the shopping and food areas. Very pet friendly and only few meters away from the ocean

It was an amazing trip. The staff was very friendly very helpful. The manager was excellent. Took care of any matter right away. Very good with return anytime.

The staff was superb! Overall we had a great stay and would highly recommend!

Overall found it just what I wanted, pet friendly, convenient, oceanfront. restaurant proximity. (good food) Other thing I would recommend is literature, maps of streets, restaurants, activities nearby, there was nothing in the rooms. Other than hearing a couple fighting at night the stay was great, I would do it agailn.!

Everyone there was super nice I will be going back

We could see the ocean from our room as well. The ocean is certainly different to what we’re used to, so you might want to bring water shoes if you’re going to be going into the ocean, since the shells are everywhere. Restaurants, arcades and shops are all readily available and in walking distance. I was also easily able to go on runs whilst feeling incredible safe. Prices for everything, including the hotel were incredible reasonable. I would highly recommend this hotel. Staff were extremely helpful and kind. We will visit again.

Very nice and clean motel and very well located

The hotel has the potential to be very good but the service side and food/beverage left a unfortunately bad impression.

Nice stay, staff was friendly and always cleaning or mopping. Beach access and pool access was nice as well.

Our room was very cleaned and staff were very friendly.

Nice and clean place

Is good

Me and my best friend recently stayed at Voco The Shelby and we were very pleased. The staff were all helpful and accommodating to our needs. The room was very nice, clean, and quiet on the 8th floor. The shower pressure was the best we have ever had at a hotel. A lamp on the nightstand would have been nice and directions on how to use the coffee maker would have been helpful. The pool and lazy river were clean and although servers made sure we had drinks pool side, it would have been even better if the Tiki Bar was open. Voco is within walking distance to many Myrtle Beach attractions. Overall this newly renovated hotel gets an 8 out of 10! Thanks for a great stay and we will definitely recommend you to others!

Wonderful- great area for solo travelers with small dogs so perfect for me!

I would not have stayed knowing I paid more money in DoorDash then the hotel itself

The stay was great. The hotel had just opened so some services were limited. The staff was friendly; however, there was a barking dog in the adjacent room most of the morning. But this was not addressed quickly since the front desk didn’t answer the phone deposited many calls.