Best Western Plus Sunrise Inn

The breakfast was great. For lunch and supper there is a mexican and an pizza/pasta restaurant right there with the property so we didn't have to drive anywhere if you chose not to

This place was excellent! From the staff to the the room and the services! It was an amazing spot for a very accessible price. It is very close to both the city Downtown and the Airport! That is a huge advantage! The area the hotel is located is a small reunion spot for homeless people and it could get a little crowded by them as the night arrives. HOWEVER, the hotel is VERY SAFE and we did not have any issues with them once we got to the premises. I wouldn’t discourage anybody from staying here based on this situation, given that we have observed it is, sadly, a general problem in most areas of the city

Easy to get to and get out Nothing

Lots of choices for breakfast, and abundance of food. Staff was friendly and professional. Honestly, everything was great.

Everything Lights went out. But not their fault. It was a wreck up the road

They offer a fee free cancel option but only if the hotel deems it worthy. My trip got cancelled but they would not cancel the hotel room. So I had to make the 10 hour car ride to check into a hotel I did not need to stay in. All because if I didnt show up then the fee was the total cost I paid for the room. I pre paid for the room so its not like they were going to lose out on the money I spent. I was not asking for a refund. So that was rather annoying to deal with.

The staff was super accommodating to our party with handicapped individuals who had issues getting onto the bed being so tall. Highly recommend

Staff was nice. Sketchy area, found glass on carpet where small child was playing, smelt bad of marijuana(in parking lot and hall), pricey for the minimum.

Ccc

The customer service was wonderful. The breakfast was very nice. There was no non-smoking rooms she gave me the best room she had but it was still smoked and really bad and the pillows were very uncomfortable.

Good

Exceptional

Good location for what I had planned Smell, unsafe and environmentally unfriendly, dirty

The Staff was friendly. Our room was clean and comfortable. We had no issues accessing anything in the hotel during our stay. The hall ways were dirty and had trash on the floor from other residents. The pool wasn't very clean and the fitness area didn't have operational equipment. Also would have liked to know the quality of the neighborhood prior to booking.

Very good

Good

Bad

Location and price were good The beds had stains on the sheets, hair on the bathroom floor, the lampshades were covered in dust and after it rained there was a puddle of water on the air conditioner

Very good

Good

Hotel is dirty and disgusting. Run down and not kept up at all. Crack heads outside the hotel. Sheets stained. Tub clogged. Mold everywhere. Smelled bad. Don’t stay here.

We booked it on the Expedia app and it was not as the pictures showed. Didn’t check in but looked at the room. It wasn’t what we wanted plus several homeless people were badgering my son in the parking lot while he waited with the truck.The lady at the front desk stated she couldn’t refund the money because it had to come back from Expedia. Rebooked another room a few miles away. Tried calling Expedia and cannot get a return call or a real person on the phone. Called hotel again the next morning with same response that we had to go through Expedia they didn’t have our money. After many attempts to get Expedia to help we had to file with our credit card company. A month later and Capital One is saying they cannot get Expedia to return their emails or calls. Watch what you book because Expedia will not give you any support

Hotel is dirty and disgusting. Run down and not kept up at all. Crack heads outside the hotel. Sheets stained. Tub clogged. Mold everywhere. Smelled bad. Don’t stay here.

The staff were great, never needed anything extreme to cause to need servicing. 1the night of our arrival the kept losing power, including a moment while showering

The staff were great, never needed anything extreme to cause to need servicing. 1the night of our arrival the kept losing power, including a moment while showering

The price Dirty, uncomfortable pillows and humid/ shitty AC.

- the hotel is very dirty. - using chemicals for cleaning that makes you sick - the whole property smells Indian food spices everywhere -Main doos always unlocked in an area is not very safe. - the pool is dirty - staff are very nice - cleanness/ dirty facility. - safety - breakfast quality

- the hotel is very dirty. - using chemicals for cleaning that makes you sick - the whole property smells Indian food spices everywhere -Main doos always unlocked in an area is not very safe. - the pool is dirty - staff are very nice - cleanness/ dirty facility. - safety - breakfast quality

The price Dirty, uncomfortable pillows and humid/ shitty AC.

Passable

Very good

The bed was really soft, and we liked the soap, lotion and the shampoo and conditioner, which were lemon scented. The room was a good size and the bathroom was clean. The curtains had a disgusting stain on them that was quite large. We had trouble checking in because the hotel had lost power. We had to change our dinner plans because of this, and that was disappointing. Overall this is a decent hotel for a reasonable price. No frills, we didn't see vending machines, and the rooms didn't have phones so we had a hard time contacting the front desk for a late checkout.

The bed was really soft, and we liked the soap, lotion and the shampoo and conditioner, which were lemon scented. The room was a good size and the bathroom was clean. The curtains had a disgusting stain on them that was quite large. We had trouble checking in because the hotel had lost power. We had to change our dinner plans because of this, and that was disappointing. Overall this is a decent hotel for a reasonable price. No frills, we didn't see vending machines, and the rooms didn't have phones so we had a hard time contacting the front desk for a late checkout.

It was somewhat updated and reasonably clean however quite a few things need updating. No ice available even though they told us at the front desk there was some on the floor machines. There was a leek in the bathroom under the tiles in room 219. That was also reported and nobody didn’t even care to come up and investigate. We don’t want to be treated like we don’t matter and hope nobody else has to go through this as well . Please Get It Right! Thank you just the same for the things you did respond to and address.

My main concern was cleanliness; I didn't see any bugs, the bathroom & floor were nice & clean. Check in & check out were a breeze. There was no coffee in the dispenser in the lobby; my partner tried to get an Americano from it & it only gave him cream and hot water. The bed was a bit more firm than we prefer, and the pillows were very thin. We both have back issues, so we had a hard time sleeping because of the firmness.

Superb

Not much really You didn’t feel safe walking outside way to many people hanging around bludging smokes or whatever they could get not a pleasant experience

Good

Clean and comfortable room with a television but no access to WIFI. Friendly and helpful staff. A cooked and continental breakfast. Bathroom needs some maintenance. Blocked toilet. Bath / shower tap divertor is faulty and needs replacing. Also hand basin plug is broken, and needs replacing

Clean and comfortable room with a television but no access to WIFI. Friendly and helpful staff. A cooked and continental breakfast. Bathroom needs some maintenance. Blocked toilet. Bath / shower tap divertor is faulty and needs replacing. Also hand basin plug is broken, and needs replacing

The hallway needs to be brighter in color.

Good

Exceptional

Breakfast was good, but definitely not a 5-star.

My problem was with the front desk -- LAZY!!! Our toilet was plugged and I called for assistance. The dude told me to come get a plunger - that he didn't know what we may have " dropped into it." I asked him to come, and he said he couldn't; instead, I asked one of the maids. The "plumber's friend" she used was old and too worn to work properly. I went to the front desk (guy's watching Indian movies on his phone) and told him my toilet was still plugged and that we had 4 people needing to use the toilet. He shrugged and said the maintenance man would have to come and unplug it. My family had to use the bathrooms at the entrance...waiting on others who were using it, too. I know things happen, but the duty manager's dismissive attitude and ZERO sense of any urgency or concern was aggravating to say the least!

Very good

The best room we could find within our budget for a Friday night out on Broadway. Was around half the cost of anything nearer to Broadway, and only $9 in an uber, so perfect location No negatives for the stay, everything was as or exceeded expectations

A Nasty Dirty place with AI Enhanced photos - Very agressive desk staff

Honestly nothing Everything, the staff was rude, the bed sheets were starting to rip, an outside door was leaking and kept getting stuck.

Honestly nothing Everything, the staff was rude, the bed sheets were starting to rip, an outside door was leaking and kept getting stuck.

Very good

I liked the customer service Our room had hairs in the shower tub, clean towels, and on the sink upon arrival.

I liked the customer service Our room had hairs in the shower tub, clean towels, and on the sink upon arrival.

good breakfast staff unfriendly. water bottle fountain had red light on so needed to be replaced. Didn't have anywhere else to get water. Remote control for TV didn't work, asked staff 3 times to fix or replace. They never did so we never even got to turn on the tv. Room smelled very musty. Evidence of mold by radiator/AC.

N/A

good breakfast staff unfriendly. water bottle fountain had red light on so needed to be replaced. Didn't have anywhere else to get water. Remote control for TV didn't work, asked staff 3 times to fix or replace. They never did so we never even got to turn on the tv. Room smelled very musty. Evidence of mold by radiator/AC.

Everything was great. N/A

The only thing that was even half way decent was the rooms being clean. The staff was racist and did nothing but harass us the entire time and actually tried to tell kick us out for walking out of the side door when we would leave the hotel and accuse us of being suspicious and doing something wrong because of it. I am pregnant and the older woman yelled at my friend when she was helping me bring my bags in because I couldnt lift them due to being too heavy and actually tried to kick us off the property because my friend wasnt actually a guest at the hotel. It was by far the worst experience I have ever had and to be honest ive been told by many others that they have experienced the same type of behavior and we are working on a lawsuit against them.

The only thing that was even half way decent was the rooms being clean. The staff was racist and did nothing but harass us the entire time and actually tried to tell kick us out for walking out of the side door when we would leave the hotel and accuse us of being suspicious and doing something wrong because of it. I am pregnant and the older woman yelled at my friend when she was helping me bring my bags in because I couldnt lift them due to being too heavy and actually tried to kick us off the property because my friend wasnt actually a guest at the hotel. It was by far the worst experience I have ever had and to be honest ive been told by many others that they have experienced the same type of behavior and we are working on a lawsuit against them.

Great breakfast and nice place to stay.

The hotel has good highway access, and rideshares to downtown are fairly quick and cheap. Also, there are several restaurants in the immediate area. We look forward to returning to the Sunrise next year.

Very good

Exceptional

Very good

Location in regards to Nashville The amount of homeless people hanging around and the tub wouldn’t run so I had to slowly fill my bath with the shower head.

The facilities were clean and nice, but the breakfast was disappointing by the quality of food served. Wound up having breakfast off-site.

Operating the television was difficult.

Clean Operating the television was difficult.

Picture on the wall fell itself, toilet seat was broken, tv was not working, staff didn’t speak English and understood nothing, so it was the worst hotel in my life.

Windows smashed vehicle tossed. Stole bottle of Bourbon.

Very clean. Breakfast was decent. Parking was plentiful.

The bed and bathroom were excellent. The floors and surfaces were clean. That's it The desk chair was broken badly, and the door to the hallway has a large gap letting in noise.

Breakfast was good, staff refilling as needed, room clean,hot showers,plenty of free self parking

This stay was awful. When I checked into the hotel everything was fine. I went down to broadway for a couple hours and when I got back the elevator was not working so I took 4 flights of stairs to my room. Once in my room the a/c was not working and the smoke detector kept beeping. The phone didn’t work to call the desk about the smoke alarm. I heard someone in the hallway, which was one of the employees and I got him to come in and look the smoke detector. He couldn’t get it to stop beeping so he literally ripped it off the. The next morning still no A/C, the waffle makers weren’t working then I lost complete power in my room. I told the employee at the desk I was goingto check out and get a different hotel. He had to write it on paper because their computers weren’t working. Then I had to lug all my luggage down 4 flights of steps and no one offered to help me and I had no lights on the stairwell. I got no apology, nothing from management, the worst customer service ever. I understand things happen but at least update your customers, offer to help as much as possible.

Probably not in the greatest area, but overall was nice inside. We ubered to broadway and to a concert and that was easy as well.

La experiencia muy mala porque hay coss básicas que no se pueden dejar pasar por alto como la limpieza, fatal, coste en unión de losas, todo sucio. En el baño las tasa tupida, el extractor no funcionaba, imagina que si tengo que hacer mis necesidades la peste a ese fecales todo trancado en tu habitación, la ropa de cama con olores a otras personas, la alfombra que no cabía un churre mas. La TV ni estaba de adorno, o sea llegabas y a dormir como en una cueva de cavernicolas. Se escuchaban unos golpes en las paredes desde otro lugar no tenemos idea. Pensábamos en retornar al otro dia por la tarde para recorrer la ciudad pero la familia tan disgustada que nos fuimos sin conocer la ciudad de Nashville, amaneciendo nos vestimos y nos fuimos para Louisville, ni pasamos a desayunar, no me quedo ahi en lo que me resta de vida y no se lo recomiendo a nadie, muy mal. Si se puede dar cero estrella la doy y encima me cobraron mas de 220 dolares, creo me deberían de retornar el dinero porque ademas en el sitio, la propaganda y la imagen mienten, nos sentimos engañados

Just ok Power off. No elevator. I had to climb 4 flights in the dark. I'm 76 years and received NO help. I want a full refund

Good, easy to get you on the road. Pool could have been open..

Clean room, friendly staff! Definitely would stay here again

Great hotel, very clean and comfortable. Would recommend.

There was no electricity and heat i been told they will send me a credit for the 2 nights however I'm still looking you guys just sent me $29 credit what I'm gonna do with that

Check in staff was welcoming and nice but rooms wete outdated and dingy.

Everything about my stay the room was very clean and comfortable thank you so much ? Great ?

Some of the bath towels need to replace as one of mine had several holes. The tub did have several places of rust as well. The breakfast was good, although it was the same each day. One of the days I put the notice on my door to have it cleaned, and yet by the time I came back to my room over six hours later, it still had not been serviced.

Centrally located, extremely easy to get to broadway, opry mils etc. very clean hotel, staff were amazing.

The room smelled musty, there was mold in the tub, and lights flickered in the hallway. Breakfast was made of the least cost team’s that could still be called “food” and the staff did the best they could with what they had available. Given the low price, I’m writing this off as “get what you pay for” but I won’t be staying here again. It’s worth a little extra to stay a a better hotel.

Breakfast was fine. Staff was accommodating. They had us change room because the ac and fridge wasn't working

They took my personal towl

Close to everything

it was easy to get in. It was located in a bad area

Clean room, the pool was nice

People were loud late at night and banging and made it hard to sleep

Nothing Very dirty bad location

Good Breakfast

Everything was great!

Little smell in the bathroom and needs some updating throughout.

The price was very affordable and the location was perfect for the reasons as to why we were in town. It was literally less than 10 mins to the fairgrounds. Staff was very nice and helpful when connecting the to to the wifi. Breakfast bar was well stocked and had something for everyone.

Breakfast was from 6am-9am and on our last day we had to leave at 6 and had to wait until 615 for coffee and for them to set things out.

Stay was pleasant, front staff was very welcoming.

Clean and quiet room.

Very nice room and parking

Our room number was 404. I won’t be staying here again.

I HIGHLY RECOMMEND THIS HOTEL TO ANYONE.

Well satisfied

It was exactly as advertised.

We love coming here. Never any homeless people or crimes

Clean room, frienly staff

Everything was great! Room was clean and man at the desk was wonderful. We also love the breakfast buffet in the morning. Those sweet ladies were working very hard to for breakfast and it was fresh and delicious. They have the BEST apple juice ever too!

Room were clean and location suitable for my business trip.

Good service & staff

The hotel was without power and didn’t tell us. They refuse to refund us even though we were turned away. There wasn’t even a warm manger for us - we were treated worse than Mary and Joseph and had to stay in the car in below freezing temps. Also, Expedia hasn’t refunded us because the hotel is denying any wrong doing in this matter.

Nice employees and very clean rooms

The hotel was clean, the area is decent. Room was clean and nice with no issues other than a small hole above the shower from water damage (I did check the hole to make sure it wasn't anything suspicious). The side door we used felt like the handle was close to breaking, but it worked. Breakfast was simple but the food was good and the dining area was clean with plenty of utensils and food options.

Clean and looks newly remodeled room. Complementary foods and services were nice.

room was clean staff was very helpful

As an IT person, what really happened was they had a security feature on the TV's OS to block the network connection options so you couldn't connect it to anything or cast to. The A/C also seemed to shut off randomly, or rather not maintain the temperature it was set at, not sure what that was about. It was intermittent. Over-all pleasant stay though.

Staff were very helpful and pleasant

The AC Unit/Fan and drawers are very old.

Great people & service...

Booked this hotel last minute for a quick night stay for a game. Easy to find, easy check in. It is an older place but overall pleasant. Everything was clean and tidy.

Clean and staff was nice

This hotel needs the whole room updated New updateds on the bathroom. Staff was nice. Breakfast was hot and fresh.

When we came into the hotel to check in, instead of being greeted with a hello or anything like that, I was asked name, and I wasn't sure so I said what was that and she said your name. Now I must say, I worked in the hotel industry for several years, if I was to have ever been caught greeting one of our guests that way...well I'm sure you know. The bathroom lacked a lot ti be desired. There was mold and mildew around the tub in places. The shower head was nasty. The bathmat that was privided, had black stuff smeared all on it. In the room, the curtains had what looked like bb gun, bb holes in them.

No

some of the furniture was in rough condition

Great hotel for a great price. About $100/night near downtown Nashville

Clean room, very friendly staff, breakfast descent.

Clean, good efficient staff

It was good

Abre

We had a great stay. We asked to check in 2 hrs early and only payed a small fee of $25. We went up to our room and the room was clean and tidy. We did not spend much time in our room, but had zero complaints. Breakfast was also very good and had a variety of hot and cold items to choose from. Very satisfied with our stay. Would recommend!

Staff was friendly, room stayed cold

Clean room

Great service!

It was good experience

Room smelled musty. Bathroom had no ventilation. Overall ok but wouldn’t stay there again.

Was very clean and people we’re friendly and I definitely like the doors to the lobby to be secure at night

W pokoju mocno słychać odgłosy z innych pokoi, zewnętrzna klimatyzację i parkujące samochody. Panuje nieprzyjemny zapach i wilgoć. Na śniadanie mało niskokalorycznego jedzenia. Niesmaczna kawa, herbata tylko czarna, niedobra jajecznica. Przy hotelu obszerny parking, blisko przystanek autobusu 55.

Area was very sketchy and the parking lot was scary at night. Room was great

The room itself was so dirty, the bathroom, even worse. It was very evident the place has not been well maintained.

There was mold growing in the bathroom and around the AC unit where it was leaking. Went down early to scope out breakfast but couldnt do it after seeing ROACHES. When i told the person working the front desk his response was, ok, ill go clean. Very dismissive.never saw him go clean!

Room key would not work. Moved us to a new room the second of our 3 day stay. Our second room had mold on the wall and picture hanging on the wall. Moved my kids to a new room the last night. Staff was very helpful.

Room smelled wet and musty. Breakfast was done at 9 am. Should 10 imo. Great staff and convenient location.

I arrived an hour and 15 minutes earlier, the manger allowed me to check in earlier and waved the early arrival fee .

the walls were dirty there was paint peeling off the walls not to mention the dirt marks on the walls. There were stains on the tub and scum in all the corners of the bathroom

The staff was great & did their best to help us. However, we didn't end up using the room because the ceiling appeared moldy and the sheets still had stains on them. Do not recommend. We have also thus far been unable to get a refund & im a bit peeved about that

.

Staff is nice but room was not that clean and felt musty

People were very friendly, clean rooms and great breakfast. Not to far away from downtown Nashville. and we took

Room 404 had a large water spot in the middle of the room. Bed covers were dirty. Breakfast at 06:00 Eggs were cold. Potatoes did not cook all the way. Coffee machine was broke needed service. Roaches large and small present everywhere. Bathroom still had hair from previous guest on the floor and completely dusty. spiders and spider webs all around the air conditioner. Not happy at all and could not sleep. Hookers outside making advances and men trying to shake you down for cigarettes and money. Was a bad experience overall

I did not like the location.

Our king room was spacious, clean, and comfortable. We liked the citrus toiletries. There were many selections for breakfast, including delicious scrambled eggs and waffles. This hotel provided excellent value for the price.

The hotel was clean and very convenient.

Not a lot to do in the immediate neighborhood, but close to everything we wanted

Good stay overall

We were greatly disappointed in the location of the hotel and the fact it was not to the standard the internet made it out to be. It was deceiving. Would not stay again.

Like everithing

They have mold in the rooms and in ice machine.. room had that funky smell.. we didnt notice the mold right away or would have asked for a different room. Breakfast was good.. until my daughter seen a roach crawling up the wall.. the coffee machine in lobby was great, coffee was delicious. The pool area was clean, my son swam for awhile. We enjoyed the little area in by the pool & ate our dinner out there.. I hope they can clean up the area, lobby & gym and pool area nice.

Nice place

Friendly and clean

The young people working in this place clearly have no ability to problem solve, and customer service is not part of their vocabulary. If there were some major problem, like a fire, I highly doubt any of the employees would have a clue what to do. Awful.

The moment you walked in smelly, musty, old. We got in late, my room was so bad however we had to stay the night as we were so tired we are seniors I have COPD so the mold smell and the musty smell was too much for me I went down to check out the next morning they said they would give me my money back it just charge me for the night you slept there hopefully that's true but I'm going to call everyone in anyone that I can so that they do not ruin Best Westerns shiny reputation

Lady @ the desk was nice & friendly. Clean room...

Pool was still open, place was clean, i common areas & rooms, parking lot was in good shape & clean. Hallways & rooms smelled a tad musty & the entertainment center the tv was on looked like it came from a yard sale. Beds were comfy too. Good place to stay

Good price and good quality. Breakfast is good too.

Friendly employees. Good hot breakfast with a nice variety. Would have liked to see more ego friendly products. Would stay again.

Friendly staff, quick service, and a clean hotel.

Although not impressive from the outside, the hotel is very clean and quite comfortable with a good breakfast. Would definitely stay there again.

The location is good, 10min from the downtown. The place is good enough for what you pay. But I have to say what I think it was ridiculous, they charged me 25$ extra because I checked out 40min after the time. They knocked at my door to say it was the time to check out. I answered that I was leaving in 30min and they still charged me. It is the first time that something like this happens and I travel a lot. Very Dissapointed

Rooms smell like humidity and mold

Pool closes to early. Roach traps behind the dressers. Only 1 person at the desk and I had to wait at least 15 minutes for attendant to check 1 person onto their room. They had a landline phone in the room, but it wasn't hooked up and there was no jack anywhere in the room. Plus side of this hotel is they did have breakfast hot and cold but some of the fruit was going bad. Check out at 11am was the best part.

Our room have a big stain in the floor. And some towels with holes

Your workout room: the machines doesn't work, and you promote having a workout room for the guest.

2. When they do clean, they do not do a good job cleaning the rooms. Desk was not wiped down, tub wasn't cleaned out, 3. Elevator floor was dirty for the 3 days I was there. No one mopped it. Sticky residue on the floor. 4. The staff ate breakfast before the guest. They were in line before the guest can get in line. 5. Location where the hotel is located is poor and dirty looking 6. The carpet in the hallways smelled and did not look clean

Excellent check in service

I had a very concerning experience during my stay at this hotel. The room and hallways smelled strongly of mold and mildew, making the environment unpleasant and unhealthy. Even worse, I witnessed a man repeatedly walking up and down the halls with a gun exposed in his pocket, which made me feel extremely unsafe. This was a very unsettling and unacceptable experience, and I would not recommend this hotel to anyone.

Stay was fine. The pool was working which is great. There was no one at the front desk for like 10 mins when we got there which was a hassle. Finally food was good but not well maintained.

Breakfast wasn't much

Amazing experience

Horrible and full of mold! We had multiple rooms and each room had numerous mold growth.

Excellent stay

The property has an exceptional accommodation and location.

Nice stay

Nice place to stay

Smelled weird, bathrooms was dirty

Staff were very friendly

Bye byes!

It was awful. The place smelled like mold. My toilet broke. The tv was hard to work. It was in a bad part of town.

The inside of the property has a water problem , had to switch rooms 3 times and old in bathrooms. clean to a certain level but if you looking for someone to stay quickly then thats the place to go. But not staying again.

The front desk staff were super friendly. The room was nice and clean. The breakfast in the morning was decent with hot food. The only thing that sketched us out is that several cars were broken into on the first night of our stay. We almost did not return the second night due to this. The staff reassured us this is not a normal occurrence. Lots of riff raff and homeless hanging around the area. Be cautious!

It was ok

Some issues with the room: a mildewy smell, probably from the air conditioner. The bathtub spout was broken so the only way to fill a bath was to run the shower for 20 minutes. Also feeling a bit grouchy after my stay because an alarm evacuated the entire building because a vaping teen set off the smoke alarms. Nothing the hotel can do to stop people from doing dumb things, but I wonder if the alarms are too sensitive or not localized enough and if this happens often.

I spent a very short time here because we spent all our time on Broadway but was very comfortable with the stay.

This is a wonderful hotel thats affordable, clean, wonderful & friendly staff, & budget friendly when traveling! Close enough to restaurants, gas stations, etc. Also, husband and I went out on a "date night" uber was amazing & friendly & safe and affordable! Will stay again!

All good, great stay.

Not that I didn’t feel safe at any time. But it wasn’t the best neighborhood. The place was very clean and staff was great. The breakfast was pretty good. Eggs, potatoes, sausage, waffles and the regular other stuff. This was as good as I have experienced at this price point. If I come back, I’ll definitely be looking to this hotel again.

Smells like cat pee entering building at multiple entrances/exits. Very old, doenst have many updates

We enjoyed our stay, breakfast items were not restarted when we went down at 8am for breakfast yet. And smell was musty in the room but over all we enjoyed our stay and would definitely stay again

It was clean just needed some upgrades and had some broken cosmetic things that make the room look run down

Friendly staff

The other hotels we stayed in managed it fine, even with stormy weather. Was hoping for more from a Best Western.

The stay was amazing I always stay there because the have an out standing breakfast. Love their customers service.

The hotel was nice, pool area was very nice and the breakfast was good. Noticed a garbage on our floor was over full for the entire stay.

Terrible! Not a safe place, mold and mildew everywhere! You walk in and can smell it. Half the stuff in lobby doesn’t work and beeps constantly. We did not stay and were there less than five minutes. My friend almost had an asthma attack. They would not give us a refund. Bad customer service. False advertising as well.

Our bathroom smelled like poop, there was a brown stained, smelly towel shoved behind the hair dryer. When i called guest services, he just removed the towel and sprayed some febreeze! Yuck

Room was nasty and a spider in my face when woke up

Staff very friendly and accommodating our requests. Room clean, had what we needed just to sleep in.older hotel but in good condition. Breakfast was good and topped up when we asked for a restock. Only due to early rises using a lot of it. Would stay again.

It was okay overall, nothing special about it, it was just a place to spends a night, I didn’t like that in the room description it said 2 double beds but the beds were too small to be double

Guy let us check in early which was much appreciated after an 8 hour drive. Great location!

Perfect stay

Carpet is wet and bad smell in room

This was a nice experience , clean and friendly environment. Friendly staff. Room was clean and fresh towels. Pool was a little dirty but not close to crazy.

Room had microwave and refrigerator. Very clean and quiet. Breakfast was delicious. Mattress was firm and pillows were thin.

The linens and towels definitely need upgrading. There was spots and stains on just about everything. The sheet on the bed also had a tear in it. Everything else was decent though. Staff was friendly and breakfast was ok.

There was not a new tisse roll placed from last guest, it was less than half on the roll and it looked questionably. Ice machine was broken on our floor, there was only one working machine t/o the whole hotel. I WOULD NOT RECCOMEND TO ANYONE, STAY AWAY.

The first room smelled like mold. But they moved me. Staff was nice. Second room smelled ok but the air conditioner broke so the last night was terribly hot.

Fun 29th anniversary trip

Room smelled like an old barbershop. Bathroom had caulking on bath that was falling apart. Ice machines didn’t work on any floor except 3. Main floor bathrooms were kept locked, so you had to go to the room from the dining area to use the bathroom. Breakfast was really good!

Shampoo to small

The breakfast and hospitality was wonderful and i will stay best western

Bathtub very slow drain

Good but small breakfast options. Staff was good helped us get into our room early. The whole time we were there the pool was not open due to it being “rainy season”. There were a couple days where it was beautiful out and the pool would’ve been nice to use. The window in our room was leaking when it was raining. 10 minute drive from downtown. Overall it was okay and suited as a good place to sleep as we were mostly out exploring.

This is a very nice hotel, any issues were quickly fixed.

Clean

Lots of bedbugs and you could also see their little eggs n the crevices of the bed headboard. The desk clerk did switch us out to another room but, you know its a hassle bc you gotta pack up, now all your clothes are suspect for bugs and you have to shower again. Luckily we didn't sleep in the bed but we did lay on it before we spotted the critters. Would have included pics but they are on my phone and I'm filling this out on my laptop. New room was fine but we decided not to stay there another night and went somewhere else. Some if the bugs were decent size and the precense of eggs on the headboard signaled it wasn't cleaned good for awhile.

It was good

The property itself was ok, the area around it wasn't all that nice.

When we arrived at check-in at 3:30 (check-in starts at 3pm), we were told our room “wasn’t ready,” so we were given another room. This room looked nothing like the advertisement pictures. The second nightstand was missing. the lamp on the only nightstand sparked when turned on,the shade was broken, and one lightbulb was missing. The mini fridge smelled like spoiled food, and the bathroom smelled like someone had been in there before us. Additionally, the bathroom door was dirty. The bathroom towels were stained. The common areas look well kept, so the room was shocking. What a let down after seeing all of the good reviews.

Found a roche in the room and the carpet stains. Dry coffee splashed behind the door. Part of the walls dirty.

The new television system SUCKS.

We went to Nashville for the first time this past weekend. Not knowingbwhere to stay I went by pictures alone and thought thisbwould be a great place to stay. The only good thing I can say regarding this hotel isbthat the breakfast was good thankfully. Our room smelled old and musty. The wall by the airconditioner was old and dilapidated and literally falling apart. The mini fridge was rusted and had this crust white stuff all over it. The bedding was clean but had holes in it and the carpet looked so dirty that we did not take off our shoes until time to lay down. This place definitely needs an over haul of work.

Room was decent. But we didn’t have a fridge. Gym had 2 treadmills, only one would turn on, but it wouldn’t go over 3 mph.

I would stay agian. Good hotel.

Staff was so amazing, and super accommodating

Rooms were dirty and facility seemed unkept. Multiple lightbulbs in our families room required replacement. We did this ourselves as maintenance never showed. We had a room for 4 adults. Had only 2 wash clothes and two towels available in the room. When we asked for additional we were told there weren’t any clean. Umm hello?? I booked a room for 4. What’s the others in our room to do?? “Well we won’t have any clean ones until sometime tomorrow”

There were 2 of us in the room and only had 1 towel. No wash rags. And 1 hand towel for two people to shower with. Beds were clean and comfy. Breakfast was just ok. Nothing fancy.

Congested traffic area. Leaving the property was a bit of a challenge, but not the worst I've ever seen.

Decent for the price. Nice location next to the freeway but nothing nearby for dining. Area surrounding the property was run down and unattractive. Okay for a cheap simple stay but not a good pick for family vacation.

Polite staff but missing basics like keeping coffee urn full at breakfast time and it was a bit grubby

This motel met my expectations in this price range. Highly recommend it.

Staff was friendly but my room was NOT clean. I arrived late and was too exhausted to ask for a new room. Not that the hotel can control it, but other guest were extremely loud and inconsiderate in the hallway. Would not book here again.

Front desk was helpful with extending the room. Amenities were nice perks for the stay. Microwave and Fridge available.

The person on duty was great. Very friendly and let us check in early.

The breakfast "scrambled egg" substance and artificial sausage patties could be upgraded.

Person approached my husband in parking lot begging for money.. very scary!

Was a great experience

The man at the front desk was so kind and accommodating. The room was clean and breakfast was nice. The hotel needs work. The carpet was ripped and stained. The very strong cleaning chemical gave me a severe headache. The lobby and breakfast area were clean but crowded. The hotel was full and everyone was friendly!