Fairfield Inn & Suites by Marriott Nashville Downtown MetroCenter

First time staying here but would definitely consider again. Very clean, convenient to Broadway

The hotel is wonderful! My husband had a conference at a nearby hotel, but upon reading the recommendations, I decided we should stay here. The breakfast had eggs, meat, and pastries each morning, but I was happy to get my cereal, juice, and milk with fruit and coffee for my husband. I took the shuttle to the downtown area each day and never had to wait more than 15-20 minutes (usually only around 5). The drivers were courteous and offered lots of helpful tips for visitors. When I returned, our room was always back in pristine condition, and the beds were VERY comfortable. And even though my husband and I hung up our towels each day, perfectly happy to reuse them, they were replaced with fresh ones. There is a nearby Kroger that the shuttle goes to, so you can pick up any items you forgot or snacks you need and store them in the fridge or reheat them in the microwave. Just be aware, like in all of Nashville, there is a noticeable homeless population, and some do tend to congregate around the 7-11 that backs up to the hotel. Thank you, Marriott Fairfield MetroCenter, for a great stay! The online reviews led me to you and they were not wrong!

The staff was very helpful, and the shuttle to town was great! We didn't eat the breakfast so I can't comment on it. My only complaint in most Marriott hotels lately is that the lighting in the bathroom is too dim for women to put on makeup and the beds aren't as firm as we need. And there was no freezer in the mini fridge in this hotel, just in case anyone needs to know that. We had ice packs that we couldn't refreeze for our road trip. Otherwise it was great!

My Wife broke out into hives from the bedding each time we had the sheet changed the stuff kept happening also they doubled charged me for the room so I had to wait 3 days for my money back which was annoying the city was great and the shuttle was nice but unfortunately the double charge and cleanliness left a sour taste in my mouth.

Clean rooms, breakfast options. Parking & shuttle service

Amazing hotel. Great location, great breakfast included. Friendly and very helpful staff.

Everything was really comfortable. The breakfast is wonderful! The shuttle was a big plus on our trip. We enjoyed our stay and we will be back. I do wish that the shuttle could accommodate an electric wheelchair that would’ve been ideal.

Staff was very friendly, rooms were clean, a nice big bathroom and breakfast was very good. My only negatives were that the bed & pillows were too soft.

Exceptional

This was one of the cleanest hotel we stayed in, made bed and clean towels everyday. The staff was great including the people that took care of our room. Great breakfast, we will be back very soon again.

clean, good food

Everyone I encountered was great! Super friendly and the breakfast was very good and kept clean!

Yes

Very helpful staff amenities were perfect for our trip to Nashville. The shuttle service when it was working was amazing. Rooms were a tad small but overall a great experience

I loved that I showed up at 4 am and was able to tell parking lot security I was gonna sleep to wait for check in. at 8 am Inwalked in and they somehow had my room ready to let me check in thank you guys!!

Everything about this hotel is great! From service at check-in to the free shuttle to Broadway and back, the staff is friendly and helpful. We have stayed in this hotel multiple times and will continue to stay there, as the location is perfectly quiet at night but close enough during the day/evening to all the activity one goes to Nashville to see. It does have a workout room and small pool for those who like that in a stay.

Very friendly..clean..comfortable...pool was heated..shuttle was awesome..sage so much money! id stay again

The staff was second to none, top notch group

Very pleasant stay

Very clean hotel with friendly staff. Beds were comfortable. Great location. Would stay here again.

The shuttle was extremely helpful during our visit.

Overall...awesome place to stay. The shuttle service to downtown is a phenomenal plus that puts this property on par with downtown properties, at a fraction of the cost. Definitely our go to for trips to Nashville.

We had a great experience. Close to everything in Nashville we were visiting and awesome restaurants and movie theater (rainy day).

Usually don’t touch hotel breakfast but the egg white spinach frittata was really good. Staff was very pleasant. Hotel is right on the highway but not too loud

Breakfast was very limited. No fruit or yogurt either morning.

Friday am lady in dining room was A+++. She had everything in order amd super clean. Sat am not as much. Tables needed wiped off,different employee.

Nice property. Fresh, clean and quiet.

The property was in a great location and convenient. They also had a shuttle to Broadway. The breakfast as usual was delicious and convenient. The young man at the front desk was always checking with us as we exited and entered. However, I am still waiting on a refund for daily parking, which we did not use. Other than that, it was a wonderful stay.

Since Covid , my expectations from hotels have declined significantly. This hotel knows how to do it right. The place was immaculate, the staff was friendly. The people behind the front desk, went the extra mile. The continental breakfast had hot eggs, turkey or pig sausage, bagels, English muffins… The rooms were clean. They provided a shuttle that was timely, friendly and clean. Can’t say enough about this Fairfield Inn and Suites by Marriott. Parking was included

Hassan at check was awesome! I had a great experience

Hassan at check was awesome! I had a great experience

Great hotel close to downtown Nashville

While the room was clean , the mattress was extremely uncomfortable and the linen could be replaced and updated.

That last shuttle was 9:30 and website says 10 and 11pm.

Very clean and front desk staff was helpful That last shuttle was 9:30 and website says 10 and 11pm.

Clean and quiet Shuttle bus

Comfortable beds and hot showers.

Helpful staff, beautiful area, clean, quiet and great location! The shuttle is our number one reason for booking here! The hotel keeps us coming back! Thank you to the wonderful young man that checked us in……what a pleasant experience!

Exceptional

The room wasn’t very clean. I didn’t ask for a handicap room and didn’t want one

Good

We enjoyed our stay. The staff was great. Very clean hotel.

Parking was well lit but some areas nit comfortable with, space are somewhat small.

Very good

We didnt go cancelled reservations.

The facility was nice, but it was very noisy during my visit, which disrupted my stay and actually caused me to check out early.

Lock was broke on the door, beds were hard. Room was clean and good water pressure.

We really appreciated the snack bag as Marriott members—that was such a nice touch. Everything throughout the property was very clean, and the bed was one of the most comfortable hotel beds we’ve experienced. Even though the hotel was fully booked, it never felt crowded or noisy, which made for a really relaxing stay. We also loved the fruit-infused water station at the front desk—another thoughtful detail. The location was great as well. We found a few nearby spots and absolutely loved the bang bang shrimp tacos at Sunny’s, and the salad was fresh and delicious. Overall, a wonderful stay and we would definitely return.

Breakfast was tasteless and the business center is nonexistent. The front desk person said it had not worked in all the minths he had been employed there. I needed a patking pass printed and he couldn't even maje the front desk printer work. Very inconvenient

Clean rooms, great location, free shuttle to downtown, awesome buffett breakfast, and free parking!

Todo muy limpio, el personal muy gentil y amable.

The pool was great for young kids! Shallow, but big enough. The shuttle to downtown was an amazing perk of the hotel. The shuttle ran for the majority of the day and drivers were punctual and so friendly! The breakfast too was always clean, well stocked with a variety of items. Would for sure stay here again when in Nashville!

Great location and friendly staff

Clean

Clean room friendly staff

This property is great. Only 8 minutes from downtown. The concierge Hassan was very nice and respectful. He gave us everything he needs. I would stay here again for sure!

Breakfast was a nice selection; brand name items; good variety. Clean gym; clean pool; nice neighborhood. Very friendly and helpful staff. Pool was only 3ft deep; could do water exercises, but too shallow to swim in - 4.5 ft would have been better for that; understand about safety concerns though.

Breakfast was a nice selection; brand name items; good variety. Clean gym; clean pool; nice neighborhood. Very friendly and helpful staff. Pool was only 3ft deep; could do water exercises, but too shallow to swim in - 4.5 ft would have been better for that; understand about safety concerns though.

The young man who checked me in was super friendly, efficient, and helpful; it was a nice area and easy to get downtown; they offered a shuttle to and from Broadway, though the last pick up from Broadway was only 10 pm which is a little early. The safe in my room was broken; the fridge froze everything I put in it; no one ever came to clean my room the entire time I was there despite that I actually called down to make sure they would on the second day and was told they’d send housekeeping up; the carpet had an area that was wet and sticky so I wore shoes the whole time in the room; flat, uncomfortable pillows.

The young man who checked me in was super friendly, efficient, and helpful; it was a nice area and easy to get downtown; they offered a shuttle to and from Broadway, though the last pick up from Broadway was only 10 pm which is a little early. The safe in my room was broken; the fridge froze everything I put in it; no one ever came to clean my room the entire time I was there despite that I actually called down to make sure they would on the second day and was told they’d send housekeeping up; the carpet had an area that was wet and sticky so I wore shoes the whole time in the room; flat, uncomfortable pillows.

Bananas not fresh. Wifi on TV very slow (Netflix); Men's bathroom in lobby - unable to lock door twice! NO YOGURT! (was finally replenished today, but at 8:50 am, when breakfast ended at 9am!) Also ran out of hard boiled eggs! Please improve breakfast, make it HEALTHIER by having lots of yogurts and hard boiled eggs. Why does shuttle end 9:30p? Many of us returning from Broadway well after that time!

Best kind

Men's bathroom in lobby did not lock, and ran out of paper towels 8p at night. Staff excellent and very polite. Marriot envoy members should NOT have to pay for parking.

We really enjoyed our stay hotel was very nice clean and the staff very pleasant and always helpful. Close to down town with shuttles travelling from. 7 am till 9pm everyday

The staff were really nice and the room were really nice.

Convenient location, had car charging, free shuttle into town.

With the pricing of the motel, paying 12 per night too park was excessive. This isn't mentioned until check in.

A great stay for a great price!

Priced right at this time

I had a wonderful stay at this hotel! From the moment I arrived, the staff was welcoming, professional, and very attentive. The room was clean, comfortable, and beautifully maintained, which made it easy to relax and enjoy my time there. I also appreciated how peaceful and well-kept the entire property was. The overall experience exceeded my expectations, and I would definitely stay here again. Highly recommend to anyone looking for a comfortable and pleasant hotel experience! 😊

The employee were very friendly.

Check out was noon which was a refreshing surprise.

Clean facility and the staff was very helpful.

Room the clean, lobby was clean, staff was polite, no complaints.

Staff was very courteous

The hotel and room were nice and clean. The staff was outstanding! There was a lot of noise especially outside of my room window. Each night people gathered in the parking lot. If I stayed here again it would not be on the first floor.

Superb

It was clean and quiet. The mattress wasn’t that comfortable. Also the breakfast was just ok.

I stayed during the ice storm, Fern, and appreciated the fact that management saved my room even though I checked in late. They could have sold it but the manager called me to confirm I needed it instead of just selling it. I think more could have been done to clear the walkways. A flat-nosed shovel could have removed some of the ice

I think more could have been done to clear the walkways. A flat-nosed shovel could have removed some of the ice

It was clean and quiet. The mattress wasn’t that comfortable. Also the breakfast was just ok.

Overall the place was clean and nice. The breakfast was a very basic hotel provided breakfast. Though, I love when they have waffles. The front staff gentleman was super nice, and he help my husband take these screws out of a toy we bought my son. The beds were a bit more firm then my husband and I like. The breakfast was a very basic hotel provided one, but they didn't have any cream cheese out for the bagels.

Overall the place was clean and nice. The breakfast was a very basic hotel provided breakfast. Though, I love when they have waffles. The front staff gentleman was super nice, and he help my husband take these screws out of a toy we bought my son. The beds were a bit more firm then my husband and I like. The breakfast was a very basic hotel provided one, but they didn't have any cream cheese out for the bagels.

Breakfast was OK. Processed food but good from that standpoint The shuttle was nice it took us downtown and picked us up. No cost just tip. Everything was fine. As expected.

Breakfast was OK. Processed food but good from that standpoint The shuttle was nice it took us downtown and picked us up. No cost just tip. Everything was fine. As expected.

Noisy

Clean room, curious staff, close to all activities.

Very noisy

Awesome!

Nice,clean, and everyone was nice

The rooms were comfortable and the shuttle was super helpful. The staff was rude I.e. the cleaning/breakfast people. Also won’t clean room unless your do not disturb is off your door by 8 am. Only got room cleaned once in 4 night stay. Also they clean super early so they make tons of noise so I got up early everyday bc of it. Also shuttle does not stay till 10 like advertised and only certain places can u get picked up.

Breakfast was good

The room was very clean and everything was great! The free shuttle to Broadway was a great convenience! I will definitely stay again if I’m ever in Nashville in the future

perfect

Paying for parking

Amazing staff, rooms very clean. Definitely enjoyed our stay

Amazing hotel great staff.

Courteous staff

Staff is great and the room was nice and clean. The breakfast was also great

Clean room, super fast and simple check in!

Yes

The room and staff were amazing, but unfortunately, my room had been used before I arrived. The bathroom was used, there was garbage and the soap was used.

The shuttle to downtown was the best money saver!

Clean up to date rooms, carpet, etc. extremely good bed. Great breakfast, quiche was delicious. Shuttle didn’t have wheelchair access. Shuttle was slow to come. Ended up calling Uber 6-plus times just to get a ride to tours, dinner.

Nice hotel

Check in and check out was simple and fast. Room was very simple, nothing spectacular but the tv was awfully small which stood out. We didn’t spend much time in the room or hotel because we were there for NYE and a few days after and most of our time was spent enjoying Nashville. It’s a good location close to fast food, grocery stores and a short drive to Broadway.

Great room and service!!

Great guest services and breakfast was great.

No vending machines had to wait on staff to wake up to come to counter just to buy a Pepsi on new years

Staff

Staff was very friendly. Clean rooms.

I requested a cancelation and refund due to a huge family medical emergency and did your company could not even get me in contact with the Fairfield in. Very dissatisfied with your company

This is our third stay at this location. Rooms are always clean and comfortable. Breakfast is hot with several options and the downtown shuttle saves the stress of trying to Uber or worse find parking. Will definitely stay here on our next trip to Nashville

Do different style eggs than what was provided other than that it was great

Clean rooms.! and courteous staff.!!

Very nice hotel, the only complaint i have is the toliet. It kept running all night. The breakfast was good. I enjoyed the bacon strips and spinach with egg. The hotel provides a shuttle service to dowtown which was a plus. Would definitely stay here again.

Facility was well maintained, clean and attractive. The staff we interacted with left something to be desired. I ask about the best way to the Ryman and the desk clerk had to look up the Ryman; in a Nashville hotel he didn't know the Ryman? We missed the maids sleeping in, but there were notes on the door to let the front desk know and they would return. A different desk clerk told me he couldn't do that, but I could get fresh towels from him. Somebody needs to do some staff training!!!

Please note on website it states the shuttle goes up to 4 miles from hotel…however it only goes to Broadway and back.

Loved the convenience to downtown Nashville.

The hotel overall was very nice. I liked the Christmas decorations, clean and very kind staff. The only complaint I have is the breakfast, they offered the same every day, no variety. So be ready to eat the same thing for breakfast over and over. Overall we had a pleasant stay.

Staff very accommodating. Room very clean

Great location

Clean room, very friendly staff, and substantial continental breakfast

Free parking

The rooms heating and cooling unit was not working properly the first night we froze the second night so hot you couldnt breath. Beds were very uncomfortable. We paid for two rooms joining we didnt get that we got one room as a suite and one standard. We checked in to both room and when family got there and we help them to their room someone elses luggae was in their room they gave our room away. The pool also was not heated as stated. When we left the desk employee runs out to our car and told us we didnt pay for our second room so we had to go back in and clear that up. Also they charged us 48 dollars just to park at their facility. 12 dollars a day two cars but the flyers for the cars said 10 dollars a day so charged us more than stated. Will not stay here again.

Clean but no bags in trash cans. Bed and pillow were hard. Staff nice.

Close to everything. Theres a shuttle that takes you downtown . If you have a car it’s $12 a day . Breakfast is a plus . They have it all cereal, eggs, waffles, oatmeal ect ect something for everyone not the best not the worst. Rooms are clean , bed is comfortable and the hot shower is the best ! Staff are exceptionally pleasant and helpful. Thank you I will be back.

Yes very clean

The breakfast menu was small but fresh. The hotel was always clean with a fresh scent. The ac was a bit tricky. It worked however the room was a bit stuffy. Nothing to bad tho. Free shuttle to Broadway. The stay was great!!

I enjoyed our stay. Everything was nice

Only thing was my TV kept randomly turning itself on, but this hotel overall is great!

The free shuttle service to and from downtown is great!

Room very clean, staff is very friendly. Too many parties in others room, there are no quite hours.

Clean room, friendly staff.

Staff was very friendly

Kind staff. The wine I purchased was undrinkable, but otherwise an easy stay.

Great. Security was awesome

Staff was friendly. I was dissatisfied when I was not ready for the staff to clean the room and asked the front desk to at least send towels up. When I came back at night the room was not cleaned and I did not receive clean towels. I had to go down to the front desk and get them myself

Staff was very friendly and helpful N/A

Love the hotel.

If the receptionist was more enthusiastic or energetic, the stay would be even better. Overall i would recommend to stay.

The hotel is nice and modern. The property was clean and offers a free shuttle to downtown Nashville. It’s a great place to stay for a trip to Nashville.

Staff was very friendly and room was very clean

Great staff, just had issues with our room key and system glitch led to us getting a key to a room which ended up us walking in on someone. Fortunately the front desk quickly fixed any issues

All the above.

All of the staff we interacted with were very kind & helpful. My girlfriend & I had a much smoother time with having the shuttle at hand. The drivers Tommy, Kevin, JJ, they were all great :) House keeping was also very respectful & kind. We enjoyed the breakfast, & liked that there was some variety. Especially the egg quiches, waffles w/nutella, bagels, & yogurt. It would’ve been nice to have some apples, or more fruit options, more variety of teas, baked goods, etc. but it was all very good either way! We liked the little store in the lobby, the pool, & the gym. We liked that there was lots of different options on where to sit in the lobby, it was all very comfortable. Our room was pleasant as well, we thought the bed was comfortable, though we did wish we had more blankets. We messed with the heat & AC the whole time, but when we asked for another blanket, it still wasn’t enough for us lol. There was a spider that came up the drain in our shower but that’s not fully in your control either. We appreciated the fire pit & seating outside, the nearby 7/11 & Dunkin, & the fact that they were able to hold our luggage even after check out. We also really liked that check out wasn’t until noon. That made things so much easier for us, along with the shuttle starting so early in the day. I know some people wished the shuttle would drive to the airport but I do not. Lyft/uber was very cheap in this town, & we’d much rather have a city shuttle than airport.

Parking fee was reasonable Room rate was too much for the room; shuttle times were different than what’s on their website; the area shuttle serviced several different hotels in the area… it was an independent company

Only one person working breakfast station and they were out of items and took a long time to refill. Trash was full and refrigerated items were not cold

Yes everything was great!!!

We liked the location, shuttle and positive front desk personnel. However, the garbage truck woke us up at 4 AM on our last day and the noise from it banging last over 15 minutes. Breakfast was not good, eggs were brought out and when I took some and sat done they were cold already. The tv kept glitching and the water pressure was VERY low.

The front desk staff at Fairfield were absolutely amazing! Everyone was friendly, welcoming, and went out of their way to make sure my stay was perfect. They made check-in quick and easy, answered all my questions, and always greeted me with a smile. Great customer service from start to finish!

The pool is very shallow. Too shallow to swim or do much in. But it was clean and you can splash around in the water.

room was very clean. staff was polite and helpful

Expensive for the location

We appreciated the on-site parking although there was a fee. The transportation to downtown Nashville was fantastic. The hotel was clean be quiet. The morning breakfast was limited and there was no black coffee because it was being brewed. They should have two pots of black regular coffee going at the same time, we ended up going to Starbucks across the street and did not have breakfast there.

The hotel is conveniently located near many of Nashville’s top attractions, making it easy to explore the city. The staff were all friendly and helpful. It was nice to have breakfast included, though the food quality was just average.

Stay was great, breakfast and shuttle service were awesome. Only complaint I had was the bed wasnt overly comfortable but not unbearable. Would definitely stay here again!

Friendly staff

Shuttle was great, lots of hot water, good wifi. Breakfast was ok, location was convenient.

Clean basic hotel

I did not get the room I paid for and had to still pay the price for a suite. I was not given an option on rooms. I will not be staying there again.

Our only complaint was that the bathroom toilet was very, very low and no bar to help you up and down. We are seniors, but not handicapped, and it was difficult to use the toilet.

For not knowing the area, it turned out to be a great location, conveniently located near what we wanted to see.

Breakfast was ok, coffee horrible but had water 24-7 which was great. Shuttle was awesome. Lots of fast food choices close. Stay was good and would stay here again. Coffee was plentiful just well not foldgers.

Great location for easy sight-seeing, dining, and entertainment.

Wonderful stay

The location was great with a shuttle to Broadway!

All of the Staff from house keepers to breakfast hosts to the front desk attendants were friendly, helpful and professional. The shuttle drivers and service was excellent.

Awesome hotel very clean.

This hotel was very nice and to top it off at breakfast there were non pork options which was great. The staff was very friendly as well. If I’m ever in the area again I’ll definitely use this hotel again.

Just a one night stop on the way home to Ohio. Room was nice, seemed updated. Breakfast was good. Restaurants were across the parking lot. Only negative would be the area..... the people hanging around outside the hotel, homeless people sleeping across the street under bushes, etc. Didn't feel too safe walking to get food.

Friendly staff and shuttle was great.

From front desk Bri to Kevin and Z the shuttle drivers they were all amazing, great hotel to stay highly recommended 👌

Staff was great

Overall the hotel itself was fine.. won’t say it was AMAZING or bad.. the area around the property is a little questionable.. a lot of homeless people, which I know they can’t control..the rooms however were clean, water gets hot quick. The staff was friendly and helpful I had an issue with a neighbor and it was resolved quick. The free breakfast wasn’t amazing. Eggs were watered down.. they have a small gym area that was decent, but extremely hot. I liked the free shuttle that takes you to broadway, that was convenient. Starts at 7am and ends at 930pm.

First impression was the competent, cordial staff. Our flight had arrived earlier than expected and had inquired about early check in. The staff was able to research and accommodate our needs. Even after early check in, the staff were exceptionally pleasant and polite - a very welcoming environment. No negative comments.

Good location

Room was clean. The safe didn’t work. Staff I dealt with were friendly and helpful. Shuttle to downtown, but didn’t use it so can’t comment. The Brooklyn Bowl is a straight shot south of the hotel; $10-$15 Uber each way. Location was fairly easy to get to, and in and out of, and was close enough to downtown, Vanderbilt, and any other area a visitor may wish to get to. The nearby 7-Eleven attracted a few outdoor living folks, but the hotel property did not appear to be a destination. Overall, a pleasant and comfortable 2 night stay.

The Fairfield Inn & Suites was a great hotel, clean and staff was great. And it is only 2 miles from downtown. Free shuttle is also a plus.

We enjoyed our stay there very much. Friendly staff, nice rooms with daily service, good breakfast, with exception of a lack of toasters…one 4 slice toaster, but one side didn’t work! Also shuttle service was very good, friendly drivers and very accommodating!!

Great value for location

The hotel itself is not in a great neighborhood, and the staff were not friendly. I could excuse those things, but as soon as we went into the room and sat on the beds, I knew we would be checking out early. The pillows felt like sawdust, and the mattresses felt like sleeping on cardboard. Couple that with the fact that the wallpaper in the bathroom was peeling and dirty, the tile in the bathroom was broken, the shower wouldn’t drain, and the hair dryer was completely broken. We stayed only one night of the four we had booked and high tailed it to a different hotel across town.

Very good tooms and staff

Very clean

Room was very clean and comfortable. All staff were helpful and kind.

Me and some friends booked this hotel for a show at the Bridgestone Arena. The place was an amazing stay for the three days we were in Nashville, from the daily shuttles and abundance of Uber drivers to the local eating spots it was all great!

The shuttle to Broadway was such a nice convenience, the drivers were polite and friendly! Id stay there again and recommend this hotel.

Loved our stay overall and would definitely go back.

This was my first time staying here and I will certainly make this my stay the next time as well.

everything was close 👍

Very comfortable. Easy drive to Germantown and surrounding areas and an unexpected but very much appreciated FREE shuttle to Broadway.

Facilities and staff were excellent. Outside parking under trees that dripped sap over entire vehicle. Sticky mess. Needed immediate car wash.

Very clean. Great staff. Great breakfast options. Love the free shuttle downtown. We were able to walk to many places we wanted to see! I would recommend this hotel! We would stay here again.

.

Staff was very helpful, free breakfast with a good variety. My kids loved the waffle maker. Shower grout could use a more thorough cleaning, but other than that the hotel looked in good shape.

The staff and service were exceptional, going above and beyond to make us feel at home. Breakfast each morning was delicious and well-stocked, a perfect start to our day exploring Nashville. We also enjoyed the pool, which was clean, relaxing, and a wonderful spot to unwind. A special highlight of our visit was Carla Marsh. She not only remembered us from a previous stay but greeted us like family. Her warmth and hospitality made us feel genuinely welcomed and valued as guests. It’s rare to find such personal attention, and it truly elevated our experience. Overall, this hotel exceeded expectations in every way—clean, comfortable, with outstanding staff and amenities. We’ll definitely be returning, thanks in large part to the wonderful team, especially Carla.

Beds were uncomfortable and noise was horrible. Will stay somewhere else next time.

Breakfast was delicious No fresh fruit

Great place

We absolutely love this property. This is the only place we stay when we come to Nashville.

The water pressure is great.... if there is water. Room was clean. Staff were ok. I had to ask about no water in the room. Then i had to ale lask again eta for water. Then they decided to put us in a different room.

Breakfast was empty a half hour before breakfast was over, room was not cleaned after our first night, shuttle bus broke down and had to take Ubers to Broadway. Staff gave me points but would rather a better facility

Location to downtown Nashville To hit and air condition don’t work well

This is a great hotel, clean, with friendly staff, an excellent free breakfast, and convenient shuttle service. The outside noise from the nearby gas station and busy road did make it difficult to sleep on our side of the hotel. Expedia really messed up our booking, almost costing us much more than we anticipated, but the competent hotel staff were eventually able to resolve the problem.

Great staff and breakfast

This hotel is a great stay.

Location fine. Food was good. Food bar closed to soon Could have kept food containers full of food. As time ran down containers were not refilled filled. Eggs ,bacon,and coffee ran out.overall stay was good.Front desk workers were very helpful with information which was very helpful.

My trip was great. The room was very comfortable, clean, and spacious. The check-in and check-out staff were great.

Friendly and helpful staff

Nice breakfast and clean room

Convenient, clean and courteous staff.

We enjoyed our stay. The shuttle to downtown was definitely a selling feature for us, because there is not much around the hotel itself. But with the shuttle you can get downtown and go from there, so it makes it really worth it to stay a bit further out. You call the shuttle when you want to go. You have to plan a bit because you might have to wait for him to come back, but generally it's not long waits. Hotel was very clean, rooms and common areas. Linens, pillows and towels were nice quality. Shower was spacious. There was a weird loud humming noise we heard on two of the days we stayed, but we never figured out where that was coming from. It eventually stopped. Breakfast was decent, not spectacular, but regular offerings.

My Spouse and I visited this location for our Anniversary trip. Before we arrived, I called ahead and spoke with Drew. He was so helpful and patient with all my questions. I love that they have a free shuttle to the downtown area. Booking the shuttle each day was fast and convenient. Each staff member I encountered was so friendly and welcoming. Especially the ladies in the breakfast area each morning. The location is ideal and easily accessible to the major interstates, and you can walk to several restaurants. It sits right behind a gas station for quick snacks if needed. There is also a snack pantry in the lobby. The thing I appreciate the most and was the cherry on top was the help of the General Manager Hamza. I had a gift shipped directly to the hotel for my Spouse; however, it arrived literally hours after we left. He was kind enough to ship the item back to our home for me. I would recommend this location!

Could not recommend more also the rooms are huge and turned down daily

The place was newer and clean. Did not like having to pay extra to park in parking lot of hotel. Had security in parking lot and lobby doors were key card entry only all day. Felt very safe. Front desk people were friendly and very helpful. Housekeepers were quiet and acted like did not want to be bothered. Breakfast was good but juice seemed watered down. Breakfast attendant was unfriendly and very rude and not helpful at all!

Decent breakfast. Great location.

Overall, this was a decent place to stay. We didn’t partake in breakfast except we did attempt our last day towards the end (about 30 mins left) and the place was picked clean. There wasn’t much left for grab and go (bagels, etc). I have been to many hotels that no matter when you get to breakfast in that time frame there I plenty of food. Other than that, the air conditioning worked well, the pillows were too soft (as usual). We got housekeeping when we needed it. There is a 7-11 and Dunkin within walking distance which was nice. The location to most things was great with a drive of maybe 15-20 minutes max to get everywhere we went. They do offer a free shuttle to Broadway from 7am to 10pm but I like having my car so we didn’t use that. If I were to return to the area I would consider staying here again.

Vey nice and clean. Breakfast was always great and variety was always good

Property was okay, could have been cleaner (bathrooms), but beds were HORRIBLE. Worse mattress I’ve ever slept on.

Love this property nice and clean .I loved the pool area .The shuttle service that takes you to Broadway is a plus …..loved it so much i am taken another trip in September to Nashville and staying here again

Was a very clean room! Was very close to downtown nashville and had a free shuttle with the stay!

Breakfast was amazing, loved all the amenities they had to offer. Room was fantastic and bed was so soft. Definitely returning in my next visit

Excellent

The staff was great!

I liked that it wasnt overcrowded. Breakfast was good! Friendly staff!

Check in age is 21, not 18, like how it is listed on the expedia website. Everything else was amazing!

Wonderful stay! Thank you!

Beds very comfortable.

Very nice hotel! Room was clean. Staff was nice also.

The good: newish hotel, relatively clean, very quiet accept for the regular fire trucks going by (must be a station nearby). The bad: Owner is a bit greedy. They charge for parking ($10/day), they charge for wifi (if you're not a Bonvoy member), and the room rate changes daily depending upon the day of the week (we stayed 3 days and the rate was different each day). Maid service is only every other day (or every 3rd day)--by the end of our second day, we had to ask for toilet paper and towels. When the maid eventually visited the room, she made the bed and wiped the counters but the shower was not touched. The free breakfast was so-so. They ran out of eggs regularly. On our first morning, the egg container was empty so I poked my head in the service room and found the attendant sitting on boxes, scrolling her phone. I whistled but she didn't hear me. I eventually complained to the front desk--it took another 15 minutes before the eggs were refilled. Conclusion: nice place but not worth the high cost.

Kind, helpful and accommodating. I will definitely be back.

Good location about a 10 minute drive to downtown area and Broadway.

Everything was very good. I like that it is convenient to McDonald’s among other things.the breakfast was not good please do better.

Great place. Pleasant staff. Clean comfy rooms. Great shuttle to Broadway. Will stay here again.

Love it .

This property is an excellent choice when visiting Nashville, it is conveniently located to everything in the city and offers a complimentary shuttle the entertainment district. The property itself is very clean, well maintained and quiet. We felt safe there at all times.

Great hotel. Very helpful staff. Room was great, spacious and clean. Great amenities.

Really good hotel!

Very nice hotel

Fairfield Inn is a very nice and clean hotel. I will be staying again the next time I am back in Nashville. Thank you

very clean

Very clean and comfortable

Shuttle was great

The hotel itself was good. I don't have any complaints about it. There were several unsavory sorts around the area though. One lady followed us up to our floor. We saw a guy urinating on the sidewalk across the street. We didn't feel unsafe but it didn't seem like as good a neighborhood as I expected.

Great service. Shuttle driver friendly and fast. Clean. Breakfast was a plus.

Great

Great customer service but not all time there is a person in the front desk, we need to wait someone appears in it

nice property. Service was good.

A few small complaints but nothing really note worthy.

The bed was awful and lumpy in weird places. They also charge for parking by the day.

Has a shuttle to where you want to go and pick up to bring you back to hotel. Last pick up is early though 10 p.m. clean hotel. Very friendly staff. Would stay here again

Lean, nicely appointed rom. Friendly professional staff

Friendly staff, clean room, comfortable beds. Really enjoyed our stay.

It was a very nice & clean hotel! I will stay there again!

It was just okay. The surrounding areas were

Great experience. Nice area, not far from Broadway and they have the 4 miles shuttle that helps a lot. Breakfast during the staying and also indoor pool and clean rooms. I'd recommended to all my friends.

Everything was great and the shuttle was awsome

Very friendly helpful staff, great shuttle services, clean rooms & common areas. The bed was very comfortable.

Nice place, with a shuttle to downtown

Wonderful property with shuttle right to Broadway. Easy parking, friendly staff, and good value for the price. Clean and comfy room.

clean

Perfect place to stay for our cheer competition! Loved the safe and room was amazing! Defiantly would stay again

Great stay, as expected.

Breakfast very bad. They could improve it!

Breakfast hours would be helpful to go to 10am. Shuttle was main reason we picked this hotel. Drivers were great. Would also be nice if shuttle ran later in evening - only runs till 9:30pm.

Very nice place

The staff was great, shuttle was a nice nonus.