Springhill Suites By Marriott Metro Center

This was our 1st visit to Nashville & we truly enjoyed ourselves. We were traveling with kids aging from 6-11 & reserved the double suite, which provided us more than enough room for 6 people. This hotel was 10-15 mins away from everything with restaurants in walking distance. The staff on all levels were very tentative to our needs, the property stay cleaned at all times, me & my family felt very safe staying here.

Close to everything and quiet.

Bathroom light was flickering, the shower door wouldn't close all the way and made a very loud noise when shutting off. Also, no matter what we tried, we couldn't get the air regulated and it was a freezer but this could be our error. Breakfast was great and the staff were friendly and amazing. Room was great except for these issues.

Excellent attention, the girl who speaks Spanish helped us in everything.

They charged me like $100 more then my booking they charged you $15 more for parking per night. And is not even close to downtown

Poor

Very good

TV in the room was goofy. Both TVs would show selected channel, but only one produced sound. I did not call front desk strictly because I was busy, and the impact was not all that graeat.

AC unit wasn’t working properly we cannot adjust the temperature. Breakfast potatoes were good though.

The room was clean, the staff was amazing. We arrived late, and the pool was already closed. The staff allowed us 30 extra minutes to swim. They were wonderful!

TV in the room was goofy. Both TVs would show selected channel, but only one produced sound. I did not call front desk strictly because I was busy, and the impact was not all that graeat.

Sheet on trundle bed was not clean. Surprised by a $15 parking fee to park in their parking lot.

Sheet on trundle bed was not clean. Surprised by a $15 parking fee to park in their parking lot.

Very good

Friendly staff, great pool, clean rooms, and good breakfast choices. We enjoyed staying here!

All maintenance and construction

Pool All maintenance and construction

Very good

The staff were very friendly and helpful, The breakfast was very good. The facility isn’t ADA accessible.

Great price, clean, very friendly staff!

Nice place. Friendly staff. Close to downtown A/C was noisy and didnt work great

A/C was noisy and didnt work great

Superb

Loved the breakfast. Staff was friendly. Outdoor pool could’ve been cleaned better and bc it was dirty we had no choice but to swim indoors with a bunch of kids splashing. Room was okay but shower was weird and toilet leaked. Fridge took until the next day to make things cold. The smell of the hotel made our stomachs hurt. Smelled like old carpet. Definitely could use plug-ins or something to make the hotel smell better.

The bed was amazingingly comfortable and the air conditioning was great. Good selection of hot and cold food at breakfast. Staff were great, answered any questions, were always friendly and sorted out a minor issue with room on arrival.

The bed was amazingingly comfortable and the air conditioning was great. Good selection of hot and cold food at breakfast. Staff were great, answered any questions, were always friendly and sorted out a minor issue with room on arrival.

Good Not a thing

Good Not a thing

Convenient location Outdoor portion of pool not open yet

Convenient location Outdoor portion of pool not open yet

Exceptional

I didn’t know there was a parking fee until I got there

Breakfast was good.

Breakfast was delicious. One of the best continental breakfast I've ever had. Lots of options.

Exceptional

The bed was probably the most comfortable but I've ever slept in in a hotel.. The bathroom area with spacious, and even though it was compacted the room works perfectly for us.. (King w/ sleeper sofa).. The breakfast was delicious.. Lots of hot options.. With 2 growing boys before a long trip home, its greatly appreciated.. I didn't stay long enough to really get the FULL experience of the other amenities, so I definitely feel like I need to come back.. The pool was one of those indoor/outdoor but the outdoor was closed off (probably because we visited April 6/7 (haha)), making the available space to swim very minimal ?

The hotel was beautiful, it had a great location, and the upkeep was on point.. The bed was probably the most comfortable but I've ever slept in in a hotel.. The bathroom area with spacious, and even though it was compacted the room works perfectly for us.. (King w/ sleeper sofa).. The breakfast was delicious.. Lots of hot options.. With 2 growing boys before a long trip home, its greatly appreciated.. I didn't stay long enough to really get the FULL experience of the other amenities, so I definitely feel like I need to come back.. The pool was one of those indoor/outdoor but the outdoor was closed off (probably because we visited April 6/7 (haha)), making the available space to swim very minimal

Easy to get to, one of the few places where we can get three beds, which our family needs for travel. Breakfast was very nice, pool good for the kids The lay out for breakfast gets a little crowded which really isnt a big deal. Elevator is really slow, better off taking stairs

Easy to get to, one of the few places where we can get three beds, which our family needs for travel. Breakfast was very nice, pool good for the kids The lay out for breakfast gets a little crowded which really isnt a big deal. Elevator is really slow, better off taking stairs

Exceptional

All included pool, breakfast, suite available. Felt dated, outside pool wasn’t open yet, musty smell on pillow and in room, also air condition unit made too much noise.

All included pool, breakfast, suite available. Felt dated, outside pool wasn’t open yet, musty smell on pillow and in room, also air condition unit made too much noise.

Everything was great!

N/A

Comfort N/A

Exceptional

Everything nice and clean

Very good

Clean hotel and rooms, breakfast bar was well attended Our rooms were not cleaned throughout the 4 day stay. Lame excuses.

No time for the pool, but I looks clean.

The breakfast was full of options and quality food!

Close to food options Nothing

Friendly staff

room was clean and staff were awesome. Next time I'm in town I will definitely stay there again.

Rates was a little high.

Hotel was nice

The breakfast was excellent. Staff was awesome. There was not a thing that we didn't like

The place is old and has stained fabric, slow draining showers and the cleanliness is lacking in all areas.

Shower was a little leaky but not unusable

Everything Nothing

Great staff and breakfast Elevator was down

Breakfast was great. Rooms were clean and amazing! Outside was clean!

The location, bed and pool Breakfast Paying to park No suggestions for food delivery Security mechanism on room door not working Slow closing doors

The location and pool Breakfast needs more options! Fix the security mechanism on your room doors! Also make adjustments for them to close faster! Lastly, paying for parking at this small hotel is a tad extra. It makes a little bit of sense if the property was bigger in a more congested area. Even if the competition is or you are sold out. But if none of these are the case it's not a good look for accommodations in Metro Center/Fountain Square / Rosa L Parks area.

The stay was great; we had enough space for a year. The room was nice, and the staff was incredibly helpful and friendly. The location was good, the breakfast was excellent, just what we expected. The parking area is quite adequate If they could improve something, it would be the shower, because when you turn it on, you always get cold water since you always have to open it from inside the shower and not just reach in to open it.

I didn’t like that they change the price of the stay as soon as I pulled up and had to pay $65 more after I already booked telling me it was for incidentals but then later telling me they have no idea that’s not right

Very friendly staff...hotel and our room was very clean and great location 👍 👍

They were all nice

Yes

Yes

Clean. Pillow was flat, but otherwise a very nice hotel.

.

Spacious room, convenient location.

Very clean

Staff was excellent!

Spotless room and everything worked within. Staff very polite and check in stay and check out seamless. Convenient location for my travel needs to Nashville. Nicely appointed breakfast.

Everything was amazing

Clean room; courteous staff; hated that the ac was literally 6 inches from my face.

The room was a nice size and the shower works well. The employees were helpful and kind. Commuting back and forth in the area was not bad at all.

Clean and comfy. Enjoyed the pool!

We liked that you cleaned everyday and the free coffee and tea options

Very clean

Omg the front desk staff was amazing and polite!!

Check in was made easy with the help of Desarea, as I had goofed up our reservation. She was so helpful and understanding of our error and was a delight talking to her.

Rooms were very clean. Breakfast was OK. Elevator was broken and ice machine on floor was broken. Other than that. It was good value for the money.

I am a 68 year old women, (over weight, 3 bulging disks and foot problem. I stayed 3 nights. On Saturday I find out elevator is broke. I'm on second floor and can't walk stairs. I tell front desk im leaving next morning at 5:30 am. They tell me to call front desk and they will help with luggage. Next morning no answer on front desk phone. I go down and clerk goes I can't help you. I said I can't carry bags downstairs and she goes "Oh well". Last time I ever stay at one of there hotels

The staff is absolutely awesome, helpful & professional.

Staff was very hospitable, sweet and helpful

Checking in was ready. Front desk staff was very nice. When we went to bed, my daughter found something all over her sheets and bed coverings. Clearly, the room was not cleaned properly. Called the front desk, and even though o had indicated that we were getting ready for bed, it took quite a while for someone to come up with a change of bedding. Which they tossed at us to take care of. I would not stay here again.

The hotel staff very friendly. The breakfast is adequate. Needs more variety. Clean.

Desk help was amazing ! Cleanliness was terrific!

The staff was very friendly and helpful, telling us about the bus service, which stopped right in front of the hotel. The bus was easy to use and inexpensive. Breakfast was substantial with good variety & the bed was very comfortable.

The staff is so nice and helpful!

Great property. Very clean. Spacious.

Staff was wonderful. We really enjoyed our stay.

Pool was closed one afternoon but other than that it was a nice place food was great. Charged for parking which stinks!

No fan in bathroom. Feels really hot after a shower. Please, do not charge for parking

Staff was great. They made cookies everyday in the lobby. Breakfast was tended to every 15 mins. Beds were extremely soft like clouds. Only negative is spotty wifi.

Very beautiful, clean and friendly service

Love the no pet policy! Very clean hotel and very nice staff! Room was spacious and clean! Elevator is broken , but we ere on1st floor!

staff was real helpful and attentive. got me checked in fairly quick. would come back when the chance presents itself

I always have enjoyed staying at this hotel. But this visit from Monday to Sunday was a bit challenging. The elevator was out, we were on the 2nd floor and the ice maker was not working on the 2nd floor and had to go down for ice. I did eventually get ice bags and kept them with as i come and go and would just get ice on the way back to the room. This would be my 3rd stay. I will try them again and determine any future stay from there. I won't let this one visit with a few issues deter me. I was there for my church Holy Convocation and its only 2 miles from the church

My husband and I had a great stay! The elevator did not work, however they did waive the parking fee due to that inconvenience. Rooms were very nice and clean and the pool was very enjoyable as well, would stay here again!

This stay was very disappointing. From the broken TV, to the broken, laundry facilities, broken elevator, dirty stairwell, poverty stop breakfast, and the staff’s lack of motivation to address any of the problems, made this experience less than desirable.

Elevator was out and couldn’t cancel and get a refund after several tries.

Clean and spacious

Front desk was friendly. I personally didn’t like that we were expected to pay for parking in the hotel parking lot. Luckily and unluckily, the elevator was out so they waived the parking fee. Room was fairly accurate to the picture but did feel a tad dated in certain aspects. Overall pretty good no big complaints.

Sink did not drain at all when i got there. I left it like that and did no tell the desk because i should not have to. Service was fine, could have been cleaner. Night shift lady was rude as i have a broken hip and asked how much something was and she told me to “bring it up here” to someone on crutches w

Friendliness

Spacious room Could be a little.cleaner, there was a bug crawling in the hallway

Extremely polite staff. Beautiful room and comfortable. Close to downtown/Broadway Nashville easy drive. Definitely recommend.

Stayed here to see 2 concerts at Bridgestone Arena. Nice, safe and clean.

It was clean. No way to turn on shower water without getting soaked, then wet and slick floor. Flat pillows. LOUD a/c. Desk check In gave us terrible directions to park and to our room - maybe she has no grasp of hotel layout? Room was dark. Breakfast offered lots of variety.

We had a great 4 night stay. Customer service staff were so pleasant and helpful. We did have a new staffer, who billed us twice, but by the time we left, we had our refund. I also had a package of medicine that needed to be delivered to the hotel and the staff was so helpful with that. You do have to pay for parking (which we were aware of ahead of time thanks to good communication) but we were given a discount for our longer stay- a pleasant surprise! The hotel was clean, nice small fitness center and pool area clean and warm (slightly cooler when we were in Nashville. It truly was an enjoyable stay. Our room was perfect. This hotel is slightly older but our room was clean and updated. We did a lot of eating in as we brought food so having a refrigerator and microwave was great.

The stay was great. The staff was super friendly and accommodating.

nice

I enjoyed everything about my stay I had no issues

Very clean, employees were very polite and helpful. Very close to restaurants. Only 8 mins away from TSU.

Not worth the money for such a small room, have to get wet with cold water to turn on the shower, had to share 1 TV between two rooms 😒

Great service and nice rooms and facilities

The overall stay was good and met our needs. I attended a 2 day meeting around a mile away from the hotel so the proximity was very good. Check in was pretty seamless, however we were not made aware that parking was not included with booking, check in, or by incidentals. There were signs posted throughout the parking lot, but apparently they are by a 3rd party that collects parking payments throughout the city. Again, no real big deal, but my wife and I were not given any information from booking or check in. The room was very nice and clean, however the bed was a little firm. Overall a good stay

Property beginning to look a little run down and not close restaurants other than fast food types close by.

Great place

The property was great, the only thing that put a little damper on our stay was their "indoor" pool wasnt exaxtly indoor. It shares the same pool with the outdoors so the pool water was freezing cold. I booked this hotel thinking we'd get a chance to swim in the cold weather but we were not

The area is clean . Rooms were comfortable. Breakfast was good.

The new clerk at 11:00 pm shift was even stunned the other clerk wasn’t around and no one attending the front desk. Thanks to Cora for seeing the notes and addressing it to me. Better service is needed ASAP or have Marriott call me.

The hotel was very clean but the only complaint that I have would the mattress. The mattresses were too hard.

Friendly & helpful staff.

Walking to chick fil la. Very near a testing sight for my daughter. Felt like a safe area

This was my first time staying in Nashville and the location was perfect !! Service was excellent and check in and out was a breeze . The room was amazing and so clean and inviting . I’ll definitely be returning here soon

Close enough to things that it didn’t take forever to travel. However, the tv didn’t work, there were bugs and hair in the tub, and mold on the shower curtain.

The only negative about this location is a pet peeve of mine - charging for parking.I can understand the need for this charge for a downtown location where parking is tight but not so much in a location like this.

The staff were simply amazing. They greeted us with so much hospitality. Everyday of our stay they were always so accommodating, welcoming, polite and friendly. I can’t say enough about how we were treated. Definitely a 100 stars and Christmas bonuses

The first hotel I have ever stayed at that charges you for parking in uncovered unsecured lot. This was a big one for me. Staff was great but how charge for parking when I’m a guest and it’s no valet parking that’s just greedy.

The front desk ladies were incredibly nice and helpful. The breakfast selection was ok, not the best. The shower could use new shower heads and spouts.

Decent and fairly clean hotel for the money. Hot tub taken out and rooms seem smaller than comparable properties.

The bathroom shower flooded the whole bathroom floor and the fan did not work, so the bathroom stayed musty and wet. I talked to the front desk and luckily they switched us rooms. The second room wasn’t cleaned properly, had a substance on the toilet ( see photo). No hand soap for handwashing and the fan also didn’t work. There was trash in the room across from us in the hallway for 3 days! It smelled so disgusting. The beds were in even worse condition than the first room. So firm and springs were penetrating through. There was no pillow in the pillows, they were flatter than a cardboard box.

Room was clean and spacious

Place is conviently located between all the places to explore in Nashville, clean, good breakfast and coffee, staff helpful and friendly.

The room was very dirty, mold on the shower curtain and rust spots throughout the bathroom. My expectations weren’t high but there is also a minimum standard.

It was great for my vacation, the area had lots of dining that I could walk to if needed. The room was very nice

Broken lamp, AC did not work, reported to staff, never fixed.

My wife and I stayed overnight for a concert. We needed to check in early and the staff was very accommodating! The room was nice and clean and we would definitely stay here again!

Room was clean, parking is easy, limited food within walking distance, but there are some and lots just a short drive. Breakfast was pretty basic, just eggs and sausage hot, the rest was standard fare. Would definitely stay again for business trips.

Major delay on checking in. Has to wait for 45 minutes while our rooms were cleaned. Front desk clerk was very professional and attentive to rectify asap.

Very nice property, very clean. The only negative was that the shower door was installed backward, meaning the stationery glass shower wall is placed where the shower door should be. One has to get into at the opposite end of the shower stall from the faucet and turn the water on while in the shower. It is cold and can then get too hot if turned too much to hot. No testing of temp. ahead of time.

Good

clean, safe, spacious

Front desk service personnel was excellent. Coffee maker did not work. Toilet tissue holder as not secure in wall. Room did not have sufficient lighting.

Very convenient and close to where I needed to be.

Good

Poor breakfast, clean rooms, spacious. Not the best for the money, but certainly not the worst

The staff was very friendly, helpful, and professional. I really enjoyed my stay.

I would just get better fridges since they take a while to cool. Aside from that everything else was good!

The lady at the front dest was rude to others as well as myself! They charged me for parking when we flew in the city.

It's slightly outside of downtown, so a quick rideshare if you are headed to Broadway and it is less expensive than staying downtown. I would stay here again.

- I would recommend it for any trip, especially families. - MK

It was a nice hotel. There was some dead bugs on the outdated AC unit. Other than that the room was clean and roomy.

Was not told there was $15 per day parking fee. We had ants in our room on 3rd floor. The staff was nice but didn’t spray for bugs. They did offer to move us but said nobody had ever complained about the ants. Ants must be in the walls! We saw them throughout our stay! We also saw a pretty big spider as well.

Staff was helpful

Had asked for an accessible room for someone with limited mobility due to recent major knee surgery. Unfortunately this meant a room with mattress practically on the floor on a platform. Very difficult for a 6’3” person with limited mobility to get down to and up from. Bathroom had a regular tub with handrails instead of walk in shower. In the future if we stay here will just ask for a regular room.

Friendly, helpful staff

Stay was great, staff was awesome

Check in took forever. We requested a first or second floor room and we were put on the 3rd floor. Then we got stuck in the elevator for a good 15 minutes. While stuck in the elevator the power went out several times so it was pitch black! The phone in the elevator to call for help was useless because nobody answered the phone. This is a safety hazard. We had to call 911 for help! The room smelled bad and the mattress was hard as a rock. They had to shut the elevators down after we got stuck so we had to walk up to our 3rd floor room with luggage. Just awful.

Nice place with pleasant staff and good amenities and atmosphere.

Reception was very accommodating and a pleasure to deal with

I like the room size and cleanliness. Hotel is located in just minutes from central location.

There was supposed to be free parking they charged a daily fee for parking when checking in my room realized that this was not the room that I had originally made reservations for the hotel put me in what they had left which was a handicap room that I did not specify that I wanted they charged me for one thing and then gave me something different when I address this situation with the front desk they told me that there was nothing that they could do about it I showed them my reservations and told them there was nothing on my reservations that specified I wanted to stay in a handicap room the bed was very low to the ground and uncomfortable for a person who has me and hip issues getting up every morning was a painful struggle I do not recommend anyone stay at this hotel they do not have any respect for handicap people or for their customers in general.

Breakfast was poor. 2nd day they didn’t have much selection and didn’t keep food stocked.

The room actually looked like the pictures. The check in staff had a great smiley personality. Hotel smelled and looked nice. We asked for a room by the indoor pool and we got the first room next to it! We are very happy with everything.

The room was 64 degrees when we arrived, then it went to 87 when we adjusted the thermostat. The shower was so high pressure that it hurt to shower.

Picture on tv was dark. It was horrible experience not worth that hotel

The property was nice & clean.

Pretty good, air conditioner was having a hard time keeping up but was fine at night

Great location to get into the city but avoid the traffic.

Enjoyed the pool and the beds were comfortable.

Great Breakfast, Great room and good service.

Very nicely remodeled and in a convenient location near Nashville.