Fairfield Inn & Suites Nashville Downtown/The Gulch

Hotel was great but parking was crazy. Getting your bags down stairs from 3 floors up on parking deck was not fun

Great hotel and great breakfast!

My family and I stayed at this hotel as I was attending a concert locally. The front check in/out lady was really nice, I’m not sure her name. She was very helpful and friendly. The room itself was okay, there were a lot of stains all over the carpet and chairs. It did not look clean. The beds were clean and all white, I didn’t notice any stains. The bathroom looked worn out, hard water stains and scratches on the walk in tub as well as shower head. The sink had a lot of grime around the sink hole and around sink basin as well. The boards around the wall were pretty scuffed up too. The room definitely needed to be cleaned better and stains removed. Even the carpeting the hotel itself were stained. The light fixtures in hallway were quite dusty. I’m not sure how much it gets cleaned. Not very appealing as I have young children and don’t want them in dirty places. There is also an early checkout fee of $200, so be aware of that. It’s not ideal at all. The location was good and parking per night was $36, which is ridiculous as I was paying $200 a night anyway. Perhaps it’s a Nashville thing. The breakfast, I can’t speak to that. I even got an email from the manager apologizing for the state of or lack of breakfast. If I had to, I might stay here again but for the price and how stained things were, I think the cleaning could be improved upon, parking price be lowered and it would be a lot better. It’s not the worst hotel but also not the best. 3/5 stars

Great location, friendly staff. Shower could use some bleach and the furniture in the room was a little beat up but overall, a nice stay.

The shower was very nice but the floors in the bathroom weren’t very clean. The hotel rooms could use an update. It wasn’t a great location but it was very easy to find and access to I-24 was convenient. It was just an average hotel.

Exceptional

Location Asked him to change my linen twice and they didn’t

Breakfast was ok. Staff was nice! Perfect place to stay on Nashville to walk to restaurants!

Super location for walking to shops and restaurants. Front desk staff is outstanding. Bonus to relax at a rooftop bar on site after a busy day. Comfortable, clean, modern rooms. Breakfast was super. On site parking in the hub of everything (love to come and go as we please not deal with valet) a huge bonus.

Thanks

Breakfast was fine

Superb

Shawn at the front desk was great! Super helpful and friendly.

Great stay

Best breakfast selection I have had....outstanding food.

Great location with just a 15 min walk to broadway. Super breakfast options and staff are very helpful

Good experience

The location was amazing! Very close to everything you need but also very clean, quiet and away from the chaos of the bar scenes. The staff was the BEST! From the kitchen staff for morning breakfast to the desk staff, they welcomed us and chatted with us every day! The rooms were so nice and not only clean but a great size to fit 3 of us. The bathroom was large as well! We would highly recommend this place along with the free breakfast buffet daily to kick start your trip to Nashville !

The young lady that checked us in was polite but there seems to be a bit of a discrepancy in the pricing that was given to us for parking and incidentals. She advised that parking was $36 per night - this is in addition to the $200 per night that we paid in advance for the room. She also advised there was a $20 per night incidentals fee that would be refunded when we checked out. There are currently 2 charges on my card from this property - 1 for $50, and 1 for $20. Upon check out I asked the man working the desk about the $50 charge. He advised that the parking was $36 per night + tax & that the total charge would be $39 and some change...still I have been charged $50. Beware of these fees and be sure to ask for EXACT pricing when checking in if this matters to you. The breakfast was sub-par. The only meat option was soggy sausage and biscuits...like microwavable sausage and biscuits sitting in a steamer with sausage gravy to go on top. Waffle makers were not in use at all...there was a stack of black garbage bags sitting on the countertop where they were located which I guess was supposed to indicate that they were not working. The lady working the breakfast area looked like she had just rolled out of bed herself. Very unprofessional and not dressed like anyone I wanted to see handling anything that had to do with food! For $200+ per night, DO BETTER!!!

The hotel and room really clean and comfortable Breakfast room was freezing cold, not much variety of food with paper plates and plastic cutlery.

Good location friendly staff Bed not changed. Refreshments not changed in four days.

Exceptional

The location was close to many restaurant options. The staff welcomed me and my husband back every time we returned to the building and were very accommodating when we arrived early. The facility was very clean. I would definitely stay here again.

When we arrived, we received a letter explaining that rooms are only cleaned for guests staying three or more nights. Since we stayed four nights, we expected at least one cleaning, but unfortunately our room was not serviced at all during our stay. We ended up having to request basic items like toilet paper daily, which was a bit inconvenient. At one point, we asked for fresh towels and were told they would be brought up right away, but it took about two hours to receive them. When they did arrive, they had a strong odor that made them unpleasant to use. That said, there were some positives. The bed was very comfortable, and we really enjoyed the breakfast and coffee bar—both were a great start to the day. The staff was generally kind and friendly, though the front desk experience sometimes felt a bit unprofessional, with some staff wearing AirPods while assisting guests. With a few improvements in housekeeping consistency and overall professionalism, this could be a much better experience.

Staff Location

Superb

Staff Location

Location and parking No pool or hottub

Location and parking No pool or hottub

Great room and breakfast

Bad

Great option for stay in Nashville.

Exceptional

Nice place. Clean. Good breakfast and coffee. Too far from Broadway to walk. Needed a shuttle at the hotel. I tried to use a corporate code on your site when booking and it wouldn’t work. Then I asked a staff member and they said to contact Booking.com. I haven’t seen a way to contact you all except this survey.

Nice place. Clean. Good breakfast and coffee. Too far from Broadway to walk. Needed a shuttle at the hotel. I tried to use a corporate code on your site when booking and it wouldn’t work. Then I asked a staff member and they said to contact Booking.com. I haven’t seen a way to contact you all except this survey.

The breakfast was terrible. Sausage gravy with no biscuits or anything, cut up frozen waffles labeled "French toast" etc. I will not stay here ever again.

Enjoyed the stay . Staff were helpful

Great!

Most comfortable bed I have slept in for a long time.

Beds were comfortable. Lobby, common areas: not clean. Floors had visible dirt/dust throughout. Looked like staff had not ever dusted or swept behind some areas. Front desk person wore a sweatshirt- no visible Fairfield logo on any clothing. Also, not very welcoming. Seemed understaffed. Breakfast was lacking some basics (no yogurt available).

Beds were comfortable. Lobby, common areas: not clean. Floors had visible dirt/dust throughout. Looked like staff had not ever dusted or swept behind some areas. Front desk person wore a sweatshirt- no visible Fairfield logo on any clothing. Also, not very welcoming. Seemed understaffed. Breakfast was lacking some basics (no yogurt available).

Spotless room and such a quiet hotel.

Clean, quiet room. Suite was a nice upgrade. Breakfast would have been better if at 10 am they were out of hot food & they weren't bringing out anymore (Breakfast didn't end until 10:30 am). It felt safe. I think they could certainly charge less or nothing at all for parking b/c they own the parking garage & it's not valet. Staff was nice.

The location was good. It was within walking distance to food and entertainment downtown. The beds were comfortable and the breakfast was standard. The hotel parking was convenient. The bed sheet was dirty. It was very noisy throughout the night (road traffic plus city garbage picked up the giant metal bins in the parking lot after midnight! There was a lot of clanging noise)

We are Nashville locals and needed a hotel during the recent winter ice storm. The hotel staff was AMAZING. In the middle of an emergency, with people from all over looking for rooms and needing help, they stepped up big. I saw the staff working tirelessly, with flexibility for all guests. Great value for our family--the rooms were large, and the breakfast was great!

The location was good. It was within walking distance to food and entertainment downtown. The beds were comfortable and the breakfast was standard. The hotel parking was convenient. The bed sheet was dirty. It was very noisy throughout the night (road traffic plus city garbage picked up the giant metal bins in the parking lot after midnight! There was a lot of clanging noise)

*

We are Nashville locals and needed a hotel during the recent winter ice storm. The hotel staff was AMAZING. In the middle of an emergency, with people from all over looking for rooms and needing help, they stepped up big. I saw the staff working tirelessly, with flexibility for all guests. Great value for our family--the rooms were large, and the breakfast was great!

Good

Friendly staff, clean room, quiet, good location

Notice of 3rd elevator not having all floor options

Had a wonderful stay!! Room was excellent! Staff was 10 stars! Breakfast had everything! We loved it! Would stay again in a heartbeat!

Feedback: better pillows

No lotion, cups,. Did not give me wake-up call. I’m a bin member. Didn’t credit my account.

Breakfast each day was fresh, good food with a well-stocked good selection to satisfy multiple morning cravings. My paid-in full ahead payment method through booking.com was denied at the hotel and I had to use an alternative payment when check in. I had to call the hotel a week later to settle a double charge to two payment methods for this one stay. It was resolved but it was inconvenient to say the least…and what if I didn’t have another method of payment when it was already paid in full ahead of time.

Always great!!

Very clean room and hotel. Bar and grill has an amazing view

The staff was amazing! The room was very clean and spacious.

The room was clean and spacious. Decent breakfast with fresh options. The service ladies during breakfast were very friendly and attentive. Good experience overall.

Clean, good location to Belmont

Excellent location. 5 minutes from Bridgestone Arena. I took my family to Nashville for a concert and got 2 rooms. Both were very clean (BIG must). The hotel is QUITE lovely and contemporary with beautiful views all around. Rooftop was LOVELY. Bar food was GREAT as were the prices. HIGHLY RECOMMEND! ☆☆☆☆☆

Easy check-in process. The hotel is clean. Friendly staff. Convenient and safe walkable area. Roof top restaurant delicious.

Very customer oriented. Great morning breakfast, good location. Staff always willing to answer questions.

I've never encountered such warm staff! María was so helpful and welcoming during breakfast. All of the front desk staff went the extra mile. Thank you to All!

Clean rooms, friendly professional staff. Quiet neighborhood. Easy to get an Uber. It never took longer than 3 minutes. Great place to stay outside of the hustle of downtown Nashville

Loved the location, the room was amazing. Will be back.

We had a great stay. Convenient location in downtown. Breakfast was ok. Coffee and tea available all day. Walking distance to all major attractions.

The smell as you walked in the door, the friendly smile that greeted you at check-in, which we were able to check-in at 12, instead of 3. That was really helpful

Everything we needed. Kind, helpful staff!

Near to alot of places. Nice to jog around in the morning. Felt safe

My daughter and I had an awesome time in Nashville and our hotel’s customer service was amazing! A special thanks to Keli and Caroline from the rooftop bar. We came to make memories and they helped make that happen!

Great assemblage of staff.

Enjoyed my stay.

Nice and comfortable easy walking to downtown breakfast although free needs work

Staff are friendly, pleasant and very accommodating to our request and needs.

Great service and location. Staff was very polite and took care of our needs. Lounge and restaurant were fantastic.

Google Everything was great.

The bed was the most comfortable bed we had ever slept in besides our own. Room was very clean and the service was impeccable.

Location and rooftop bar. Breakfast was nice. Bathroom was exceptional High price for one night of parking. Guest room was small. Ice maker did not work on our floor. Rooftop bar showing its age with the furniture.

Great location

Great breakfast, friendly staff and very clean and quiet hotel.

The room and the area was perfect for our vacation needs. It was extremely clean. The person at check-in was efficient and very helpful and polite. The breakfast area was well stocked and everything that I ate was hot. I would stay there again.

I have to say that I was super impressed with the quality of service at this hotel. The staff was excellent and the employees that greeted us for breakfast in the morning were awesome. The breakfast choices were delicious and there was a good variety of items. Thank you so much for making my birthday trip special. Thefolks

Great property with a really good price compared to all the other area hotels. There was road construction in the area, but that did not effect us. We were within 1 mile of the Bridgestone Arena where we went for an event. Pretty close to everything and walkable for us. The hotel staff was super friendly. This is a really nice property that charges much less for parking than the other hotels. As with pretty much hotel I've ever been in, there was hair on the floor and in the sink in the bathroom. The shower was by far the best hotel shower I've ever been in. Roomy shower with lots of shelf space for your products, but there are products in pumps on the wall provided if you want to use those. The water pressure was absolutely amazing. If ever in the Nashville area, stay here and save money.

Food wasn’t to good. Some staff can’t speak English.

The room was really nice and clean and had adequate towels and amenities we needed.

Wonderful stay!

My only complaint was my bed was a little too soft.

Very pretty No

It was great

Great location! Highly recommend! We really enjoyed our stay.

Enjoyed the syay wonderful

The hotel was beautiful The staff was extremely nice and courteous! Shannon was very special! She was accommodating, helpful nice and welcoming, she even braided a customers hair for her! Just great hospitality! All of the staff were amazing! Todd even looked into my pricing to make sure i wasn't overcharged. No pool!

Nice one night stay. Great location.

Check in was fairly easy. Some staff were seemingly new without answers and ability to sell convenience items from the lobby. The upstairs bar has a great outdoor rooftop area. The staff there was minimal at best.

I will definitely stay here again

Everything

Good distance from restaurants, did like paying for parking that far outside of the city

Bathroom shower

Terrible stay for a variety of reasons. Definitely not up to par with what I'd expect from a Marriott property. Staff were very friendly and prompt, however, that was the only good thing. Food on the rooftop restaurant was terrible--cheap quality frozen bagged chicken and bread. The room needed full updating. Only minimally clean, fabric on boxspring was worn and had holes, mattress had a large, body sized dip in it, making you sleep in a hole. Linen and pillows need replacement. TV did not work--only had a Netflix account from a random person named Linda and no way to reset. No other channel or app options. Walls are thin with plenty of noise around. Location is full of construction and not overly walkable to selection of food or shops.

Very friendly staff in walking distance of most attractions.

Staff was very attentive and kind as i had a late check in due to a very hard trip getting there!

Just Okay. They were short staffed and things were not being replaced on the breakfast buffet in a timely manner. So, we only ate there the first morning. Housekeeping didn't change our towels when we requested. We had to called the front desk the next morning for clean towels.

Great place to stay. 20 min walk to broadway. Shannon at the front desk was exceptional!! Would stay again.

Breakfast was not hot, meat,potatoes were cool

We enjoyed our self. We love the bar and food Food and bar

Excellent property. Great location. Would definitely stay there again.

Would have liked more hot breakfast items like biscuits, bacon, waffle maker. Our bedding had stains on it and the mattress base had a stain. The hot water in the sink was cloudy and didn’t have much pressure.

Not good

Stayed 4 nights and only had our room cleaned once. Would not stay and pay their price for this hotel again.

Great service!

We got our first room and the air conditioner was on and making a loud noise. They put us in another room that seemed dirty. The bathroom glass shower door would not close and had previously been broken. It looked liked it had been glued with super glue. The ceiling in the bathrooms paint was peeling. The coffeemaker lid was missing as well. Just seemed like it needed a lot of repairs. My husband and I wanted them to light the gas fireplace on the patio and were told there was no remote. The outdoor area looked very dirty and not well kept. Overall, the staff was very nice.

Everybody was very nice and accommodating. The Ice machine was close. There was a bar with some food offerings up top. About a 25min walk to Broadway. Or a quick uber back from Broadway!

My Stay was amazing, and perfectly located for my stay.

Nice clean hotel

Great location, 12 min walking from downtown, 2 min from the Gulch neighborhood, room was clean but bathroom had broken tiles on the floor, and furniture had some wear and tear... overall nice.

I did not eat breakfast at the hotel I had no issues at all staff was great

Front desk staff could have been more accommodating.

We stayed in room 622 and the water drained very slowly in the sink in bathroom

Quiet. Safe. Easy, free parking. Easy drive to the Gulch.

Great location, comfy beds and huge breakfast!

Everything was great, except the breakfast.

We opted for this location because we wanted to be away from the loudness of Downtown. It was a 15 min walk to downtown. The Gulch area has many restaurants. The room was clean. No issues.

faucet broken and loud pipe bursting noise all night every day

Staff was friendly, but the room and the bathroom was really dirty,.

Very nice! Clean! Quiet

Great location

Shawn at front desk was very accommodating and professional. Great customer service!

Friendly staff

Love the fact that it was near the jazz club. Nice spacious room and decent breakfast

Great propertt

Great place to stay!

Convenient location, easy check in, clean rooms.

Jonathan at the front desk took such good care of us. I felt like a VIP. Will return.

The beds are very hard. The maid had music too loud in the hallway. This 2 night stay was definitely NOT worth over $800.00!! These so called "high end" hotels just aren't worth it anymore. 😏

It’s was a beautiful property and I felt safe walking to nearby restaurants

Our stay was excellent,no issues,excellent breakfast,very helpful and friendly staff,very clean

Great stay

It was nice and clean

Everything was nice and the area is up and coming. Breakfast could have been a little better but it was decent

Good

The hotel physical plant is very attractive and up to date. The staff were uniformly friendly and helpful. Many breakfast options and well equipped fitness room.

Great stay, great location, friendly staff

I really enjoyed my stay. Great staff, location, beautiful hotel and the rooms were clean! Thank you fot all you do.

Very modern and clean hotel.

Dirty rooms.

Convenient location, quiet and close to downtown (5 minutes driving/20 minutes walking) Breakfast was good (eggs, ham, oatmeal, cereal, waffles, coffee and juice). Staff was friendly and the room was clean.

Nice hotel

We enjoyed our stay. Daughter lives in the Gulch and we could walk to her place! Staff was very friendly and the hotel was very clean. Pillows could be better but overall we slept well.

The staff were amazing. Room was clean, quiet.

Cleaning service for rooms was poor. Requested cleaning and didn’t happen

Great and comfortable

Good stay, very walkable area.

One night stay, great location, clean rooms, friendly staff, cute amenities such as outside patio and rooftop bar

Checked in on Saturday, No service to the room on Sunday, at all, they said,,but charge over 100$ more for a Saturday night stay! If you’re not going to service the room at all,, and I have to ask for clean towels 3x, which I pick up at the front desk myself,, So Wrong!! It's a Hotel, not an airbnb! It should be the same price as the Sunday charge!! Marriot needs to better service their customers!!

Friendly staff and clean hotel

Great

Nice bed and soft towels

.

I liked that there were plenty of places within walking distance to eat. We also used an Uber to get to the First Horizon Park and it was very easy and inexpensive. Our room had a connecting door and the neighbors were loud in the morning and we could hear their tv very clearly. Not the hotel’s fault, but easy to hear others nearby and in the hall.

Good it was in walijng distance to numerous restaurants

Very clean, good hotel to stay...

Came to Nashville for weekend trip with family. The location is perfect. Away enough from Broadway but close enough to great restaurants/bars. Got to the hotel early at 10am, and they were able to check me in. The room was just cleaned and smelled amazing walking down the halls and rooms. The front desk associate was amazing and personable when I was asking about the area. My family got there a day late and staff was so kind when dealing with parking. My sister and bil loved the breakfast, they even made plates to eat in bed. Relatively clean and very family/crowd friendly neighborhood. Tons of people walking their dogs in the mornings. Great people watching on hotels patio.

Parking was very expensive but other amenities are wonderful!

My only gripe is that I had to pay for parking at a hotel I'm actually staying at. That's BS

Great hotel and check in. Good location for downtown but a ton of construction going on. Only negative is how small the closet was to hang up any clothes.

It was awesome, the hotel was very clean and it was run really well!

I really enjoyed the hotel and the location! The only thing that disappointed me was that we didn’t get a chance to enjoy the rooftop, Up. First night, kitchen closed early and the second night, a company took over the rooftop and we couldn’t go up there! Overall, I enjoyed it!

It was great! Only issue was house keeping forgot to service our room after the first night.

Great location

Excellent

Lot of construction in the area

It was ok

Hotel was nice service was slow and not friendly. Breakfast was terrible and 30 minutes late.