Nashville Marriott at Vanderbilt University

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The rooms and bathrooms were clean and sizable, and the overall appearance of the hotel was nice. There was an odd musty odor when walking through the main lobby doors, but otherwise, the hotel was quite clean. We would stay there again.

Nice room and great staff Mandatory Valet parking is expensive

Very friendly and helpful staff at this property

B

Exceptional

Yes Comfort and cleaninges

The staff and room was very nice.

Exceptional

Good service was able to switch rooms due to last minute change with no extra charge. Club package was worth it good appetizers and good breakfast glad I upgraded.

This was the nicest hotel

The lounge was nice and there were plenty of spots to sit/work/eat downstairs. Our toilet didn't work/flush well. We booked for 2 nights but only stayed 1 because we got in late, had to walk a long way to park, and weren't happy that the toilet didn't work. We just checked out after we got breakfast.

The lounge was nice and there were plenty of spots to sit/work/eat downstairs. Our toilet didn't work/flush well. We booked for 2 nights but only stayed 1 because we got in late, had to walk a long way to park, and weren't happy that the toilet didn't work. We just checked out after we got breakfast.

The shower That I had to join something to get free WiFi.

The shower That I had to join something to get free WiFi.

Very friendly staff who were helpful and did everything to meet our expectations.

All staff very helpful

Perfect place to stay for stadium events

Room and hotel Paid premium for close walk back from concert to find mile plus detour out of the way past much lower priced hotels. Then breakfast buffet pulled at 9:00am and the staff couldn’t care less that 5-10 people were looking to eat at 9:05. They were not sharing any food after 9:00…again the I paid for. Then pushed to the valet and promptly waiting 1 hour for my car…not cool

It was an easy, awesome stay and everyone was very helpful despite how busy they were for the Eagles concert. IT was one of the best stays we have ever had and we travel a lot. Nothing!

It was an easy, awesome stay and everyone was very helpful despite how busy they were for the Eagles concert. IT was one of the best stays we have ever had and we travel a lot. Nothing!

Room and hotel Paid premium for close walk back from concert to find mile plus detour out of the way past much lower priced hotels. Then breakfast buffet pulled at 9:00am and the staff couldn’t care less that 5-10 people were looking to eat at 9:05. They were not sharing any food after 9:00…again the I paid for. Then pushed to the valet and promptly waiting 1 hour for my car…not cool

The M Lounge is a very convenient benefit, but somewhat limited in breakfast offerings. The happy hour apps are a great treat. The coffee quality could be much better. Overall, this hotel is very accommodating and well located especially if needing to access the Vanderbilt campus.

My stay was great. The hotel is clean. The staff was nice and helpful.

Exceptional

The rooms were very clean The parking could be better. Valet shouldn’t be the only parking option

The rooms were very clean The parking could be better. Valet shouldn’t be the only parking option

Exceptional

Room layout

Room layout

We had no idea there was construction going on. We had no heads up on it. We did not appreciate this. It was loud and intrusive.

The check in was quick and easy and the staff was very helpful.

It was overpriced (we learned there was a Vanderbilt ballgame). Getting our car from parking was a hassle.

Very comfortable beds, clean, a convenient location and feel safe. It was overpriced (we learned there was a Vanderbilt ballgame). Getting our car from parking was a hassle.

Superb

didn’t work in our room for 2days, and only Netflix was available.

*

Great staff! Clean, modern hotel. Ms. Q, and JT were awesome!

Beautiful hotel and great location

Location was alright, but saw better for the purpose of our trip. Loved the M club included in my room! - It was not easy with the construction going on, and only valet parking, some of the times we had too wait too long and we were in a tight schedule. - Tv didn’t work properly, it was going on and off and image distorted. - requested in advance for a jointed room with friends, didn’t get answer until the day we were arriving, and they said had to be done upon arrival, and we didn’t get it anyway.

I thought the price for parking at a place that you rented from was ridiculous Price for parking

Location was alright, but saw better for the purpose of our trip. Loved the M club included in my room! - It was not easy with the construction going on, and only valet parking, some of the times we had too wait too long and we were in a tight schedule. - Tv didn’t work properly, it was going on and off and image distorted. - requested in advance for a jointed room with friends, didn’t get answer until the day we were arriving, and they said had to be done upon arrival, and we didn’t get it anyway.

I thought the price for parking at a place that you rented from was ridiculous Price for parking

This property is valet parking only with a $58 per night fee, but very efficient. text from an app and car arrived in 2 min.

Exceptional

It was a beautiful property! Just far enough off the beaten path to be quite and comfortable and decent uber prices. The room was very clean. The beds were very comfortable. I like a mattress that is a medium to firm. Slept like a baby which I normally don’t do in hotels. The staff was very helpful. I was able to easily get a late night snack from the snack station in the main lobby. This area of town is really beautiful.

It was a beautiful property! Just far enough off the beaten path to be quite and comfortable and decent uber prices. The room was very clean. The beds were very comfortable. I like a mattress that is a medium to firm. Slept like a baby which I normally don’t do in hotels. The staff was very helpful. I was able to easily get a late night snack from the snack station in the main lobby. This area of town is really beautiful.

Place was good. Food was great rooms were clean.

Superb

No breakfast was offered. Bar staff was super nice

Perfect location for Vandy and so nice. Love the M Club!

this hotel is run down.....it feels very dated in the rooms.....even though there is tile and a shower remodel it just still feels overall like they slapped paint and tile on it but the "old" feeling is still there. Also...the extra money I paid for the lounge was a JOKE. The aps at night and the breakfast is very weak . There was a pubic hair on the sink and a long dark hair on the wall in the shower and a SMEAR of something on the wallpaper near the stool (two smears) that looked like they could have been poop:( so gross

Nothing The property charged for parking, charge me twice for the room still haven’t taken off second room charge. The staff was not helpful at all about anything. I had booked this room because my son was having surgery the next morning @5 am children’s Vanderbilt they didn’t care if we got parked or knew where our room was at. The unit in our room wouldn’t stay cold.

Mini fridge didn’t work

Clean and spacious room. Loved the view of the football field. Staff was great too.

NA

Check in was so easy and the valet was great. Good variety for food options. The rooms were very clean.

The staff is always very helpful. The food available is great

There was construction going on right outside my window on the hotel. They started the first morning before 8am, I almost left the hotel, but just decided to end my stay on day early.

Great staff, great location, clean , and affordable !

Staff was wonderful, gym was awesome, very clean property.

Room had issues, the thermostat did not work and I was cold most of the time. The fridge made a loud and buzzing noise the whole time and the bathroom made loud and bubbling drain noises the whole time which annoyed me a lot while I tried to have a peaceful and relaxing rest!

.

We spent three nights here after being at two other hotels during a 10 day ice storm freeze out from our home. The first two nights we got a great rate on Booking.com. We were thrilled to be there. Loved having food on property. The first night we had a good deal, but then the third night we really needed a decent rate and it went sky high for us as it was our last night before we got our power

Everything was great

The room was clean and the staff were very friendly.

The service was outstanding. From the front desk, to the restaurant, to the valet. Everyone was wonderful. The rooms were spotless, all staff fantastic

Close to events Location

The property was very nice! I didn’t like the fact that my room key was canceled because of an incidental charge that no one told me or contacted me about! I couldn’t get in my room because the card was not working! I went to the front desk to let them know but they told me someone must have the door locked but it wasn’t! The only way I got in the room was to knock for my wife to open the door! The other incident was that my son tried to get in the room with no success at about 245 Sunday morning and he couldn’t get in! My wife and I were sleeping and we didn’t hear him knocking or calling our phones! I woke up around 430 am to see that he wasn’t in the room! I called him and that’s when he told me he couldn’t get in because the door card wasn’t working! I called the front desk and informed them about my son not being able to get in and that’s when I was told about a incidental charge that I wasn’t charged and a credit card number that wasn’t mine! I got up at 445 am and went down to the front desk to give them my credit card so he could charge this incidental charge so we could get another key card so we could get in our room! When we checked out that morning I told the front desk about it and all I got was a I’m sorry that didn’t suppose to happen! I was very displeased with this situation and I wish that the company could address this with front desk so it won’t happen to anyone else! I’m thankful that everything worked out like it did but I’m still displeased!

Location was great! Paying $54 a night to park our car was ridiculous!

During my stay at the Nashville Marriott at Vanderbilt, I found the Staff to be extremely welcoming and helpful throughout my entire stay. The facility provided optimal room and dining accommodations all while being located in a Prime part of Nashville proper. The neighborhood around the proper is extremely family friendly, featuring numerous restaurants, parks, and museums. I while definitely recommend staying at this location upon your next visit to Nashville.

Large comfortable room and excellent shower

Bar staff very inadequate, courteous but not there consistently or enough of yhem

Close to the venue Valet

Yes

Location was great Parking

No parking

Na Restaurant was expensive

The front desk person said manager told him no refunds this week of new years. Horrible. Will not be back

The staff was courteous. I expect more than a clean room and a courteous staff when paying nearly $300.00 for a room for one night. Very disappointed.

Clean room, nice bar, and wonderful staff.

Only wish they had a shuttle

Awesome!

Great Hotel

Clean, modern, and friendly staff. Good set of restaurants nearby

Hotel staff and amenities were exceptional!

This hotel has everything you could want. The staff is outstanding. Every employee was very friendly and helpful. The location was perfect. We will definitely come back to stay again.

Good location, friendly staff, great places to eat close by. Valet parking is ridiculous! We were in Nashville for our son's surgery so only at the hotel to sleep and had to pay $120 for valet parking plus tips for them to get out car and park it twice.

Very nice.

Nashville trip was for a Vandy game. It is perfect location. Walkable to stadium, restaurants, and Centennial Park. Everything was very clean, good food and friendly service. It is also an easy drive from airport. Highly recommend!

Easy check in, crib was available and quickly brought to the room.

No more shuttle which is a huge disappointment but otherwise, great rooms and service.

Clean, comfortable and quiet. Staff was super friendly and accommodating.

The eighth floor where our room was smelled really bad. Most of the staff were nice. Also the hot water went down for four hours while we were there. Overall, this stay wasn’t what I was expecting based on the reviews. We wouldn’t recommend it.

great service and proximity to stadium and restaurants.

The location was fantastic and the room was clean and comfortable. The staff was very prompt in satisfying requests

Everything was great

Nice

Rooms were

This was my first time in Nashville and staying at this hotel. The receptionist who attended to us at the counter, Khoi, was exceptionally friendly and sweet. He made our stay extra special. He also gave us complimentary access to the lounge. Additionally, our room was very spacious and clean. I will definitely stay here again the next time I go to Nashville.

We had a very good stay!

The hotel has no hot water and won’t answer the front desks phone

Had to pay for internet service. Was not pleased

No issues enjoyed the stay.

Very clear

The staff at this location was EXCEPTIONAL. Very kind, very welcoming, and the room service staff went above and beyond. Highly recommend.

This is a nice, mid-level hotel. Front staff, cleaning crew, and the valets were all wonderful. We did have a drink in the inside bar as well--I wouldn't recommend as their bartender was not approachable, and the specialty drinks were not balanced well at all. The rest of the hotel was great, and it's in a great spot to walk to several restaurants and bars as well as Centennial Park and Vanderbilt.

Location was good. No parking, which forces people to use the valet at $54.00 a day. They also charge you $150.00 for "incidentals" but 5 days later the hotel still has a hold on the money

Everything was great

The staff was very friendly and accommodating.

Nice and clean good location check in is quite late and a charge to check in early even for members

There is very little room for the fold out sofa bed to be used. Fortunately, the sofa itself was wide enough for an individual to sleep comfortably on it.

N/a

Clean room. Staff was pleasant. Was not able to connect to the free wi-fi and finally gave up. It would have been nice to have some kind of written instructions on how to connect to wi-fi even if it was on the Marriot Bonvoy app.

Great staff with a beautiful view of surrounding amenities

Great room, good vista, M Club never fails

Location. Nearby restaurants. Clean hotel. Nice bar. Very friendly staff.

Room somewhat dated but nice enough overall.

Great hotel! Only complaint is that there is not really any parking except Valet.

Nice large room, clean though room had a slight musty smell noticed when first entering. Restaurant was short staff the one morning I went there for coffee and juice. Waitress was pleasant but overwhelmed, acting as both hostess and waitress.

Nice hotel

Staff very friendly and helpful. Rooms were clean and comfortable. Parking was a little expensive but the parking attendants were also very friendly and helpful. Also attended a conference at the hotel while there. Food was good. Technical and hospitality teams were very good too. Overall, enjoyed my stay.

N

N/A

Property was nice /clean. I believe only parking option is valet. It was a cute teachable moment for my son who believed i gave my keys to a stranger and we werent going to get it back. The mini fridge is very small. The shower was nice with a detachable nozzell and the water pressure was good. There is a couch side table very convenient to eat at. There is a stadium next door and they had a game so it was noisy til about 930. Staff was nice would definitely recommend.

Convenient but don’t like the parking fee. It’s too much for sure. GD

Unfortunately, when we got to the second hotel, we learned no reservation had ever been made for us. It took over an hour for the staff there to finally find a room. After a long day of travel, this was stressful, frustrating, and completely unacceptable.

Clean great location

Nice hotel, close to Vanderbilt Univ. and other venues. The overnight valet is $62.00. A bit overpriced.

We always come to this hotel and with our pup! Love the location - $7 uber ride to Broadway. Quiet and hotel is clean and offers great food options. Starbucks right next to hotel and PF changs.

The staff was superb and went far beyond the norm to ensure our needs were met!

Nice location. Clean rooms.

I was charged twice for a room . After I got home and discovered, I called hotel and they did correct it. Having to pay 50.00 for mandatory Valet parking was not good! They also charged me twice for parking . It was also correct or at least I was told it would be . I’ll have to wait and see if the charges are removed from my credit card. We have used this Hotel numerous times over the years, but I will not stay here again. Very disappointing especially since it is a very good location .

It was a great stay. The hotel staff was accommodating and eased my concern with my valet issues at precious Marriott properties. The location was perfect for my visit.

Arrived and walked in. We had reservations but by this point it was 1130 and we didn't have any options. We were going to try and make the best of it. Unfortunately, upon entering our other hotel room, we knew we had to get out. So at 4 in the morning, I called our family that lives in Nashville to see if we could somehow stay there until we could get in to another hotel. I made the reservation here and called the hotel and they were beyond kind. They said for a fee, if a room was ready. I could pay for an early Check-in. Upon arriving, our room was not yet clean. But they put a rush on it and waved the Check-in fee after hearing our ordeal. They offered vouchers towards breakfast and dinner. They gave us a room that had access to a lounge with free amenities. The staff was kind understanding and went above and beyond to be helpful. They saw 2 parents who had been up for over 24 hours trying to make sure that their kids were safe in a spot that was clean and healthy and managing to get a family of 4 ready for an event in an hour's time. To say that the staff of this hotel saved our trip would be spot on. The hotel is clean has several amenities and several restaurants and sites within walking distance. If you ever find yourself in the national area, this is a great centrally located hotel with amazing staff.

Marriott, do better. I didn’t pay $275 a night to park my car on a narrow street under construction.

The mandatory valet parking is nice but pretty pricey at $60 a day! The valet guys are super nice and quick, and you can request your car from your phone so we rarely waited longer than a minute for our car. We would stay here again!

Pleasantly surprised. Even though check in was inconvenient, the clerk tried her best to make up for the inconvenience. Nice bathroom, shower. Bed was comfortable. Towels could've been a little thicker, but they were fine. Close to hospital and many restaurants

Amazing experience

I traveled there last minute and they were super accommodating to me and my two dogs.

Room was very clean and well stocked and organized

The A/C in our room did not work well at all!!!!

Hotel and room were very clean and comfortable. I will definitely stay here again.

We stayed only 1 night to drop our daughter to Vanderbilt summer program. I think they gave us the worst room ever - on the 3rd floor overlooking the roof with sever A/Cs that were working entire night making pretty loud and annoying sound. The hotel was definitely not full so I am not sure why we got this room but I need to come back to Nashville in 2 weeks and I will not stay in this hotel just to avoid getting a room where I cannot sleep due to loud noise. Otherwise, the hotel is clean and have a great location if you need to be close to Vanderbilt. They don’t have parking, and valet is $52 per night.

Dog friendly

Excellent service. Food was disappointing. Drinks were great!

Absolutely love this place !! Excellent location, spotless!, confortable, very attentive and courteous personal!

The ac was too cold and the outdoor bar was closed as a warmer alternative to eat.

Staff was so helpful and friendly!

Wonderful experience!

Very nice people there an quiet.

Good location

It was a nice place not too expensive

It was very nice, clean and friendly staff.

Great location a little too far to walk downtown but the parking fee was crazy $62 a night.

Always love staying here when I'm in Nashville. Great staff, clean rooms, convenient to everything.

Very nice and clean.

Rooms are nice and location is convenient to lots of locations

Staff was incredibly friendly and helpful

Great stay!

There was no clear communication or understanding of the staff for parking when we checked in. The shower leaked thru the wall and was puddling in the floor in the bedroom. The towel rack was falling off. One of the tables in the bedroom had a broken leg and was leaning. They are pet friendly, but have no area for you to walk your pet. Unless you are willing to cross a 6 lane road and go to Centenial park. This is fine during the day, but at night there are no lights in the park and there are homeless living there.

Highly recommend!

Bad

They tried to charge me $50 more money for an extra bed when I had already booked two queens.

The remote for the TV did not work, no bar soap for the bathroom sink, no bottled water

We really enjoyed it here. Super close to campus and I gotta say it was one of the most comfortable beds ever. We were pleasantly surprised! The gym was cool and looks over the stadium, very clean. Pillows were great. Friendly staff. Just a nice easy visit!!

Property was very clean and the staff was friendly and courteous.

We loved it!

I enjoyed the hotel location. It is a cross from a park and restaurants are all around.

Best staff

We had a few hiccups but were taken care of promptly. Nothing negative to say

What a delightful stay. Rooms were clean but the ladies upfront were amazing and very accommodating. Zoy and Zinia helped us with everything including excellent recommendations . Definitely would stay here again.

The valet parking system is confusing and very expensive

Served us well. There for baseball games.

Wonderful staff!!!!!

Will stay again.

Lobby smelled bad.

No carpet in the room!!

Great location. Couches were pretty uncomfortable, but everything else was great.

Nice hotel.

Classy establishment; professional staff.

Everyone was so nice. Valet was wonderful. Close to several restaurants and downtown. Safe environment. Clean!

Right in the heart of Nashville

Great stay for UK game!

Very clean. Nice room. Convenient bar/lounge

Despite informing the hotel of our engagement, no acknowledgment or gesture was made to celebrate the occasion. Additionally, our check-in experience was frustrating. We arrived at 1:57 PM, only three minutes before the standard check-in time, yet the front desk agent insisted we wait until exactly 2 PM. After stepping away for a brief 2 minutes, we were finally allowed to check in—this felt unnecessarily rigid and frustrating. Our room was also disappointing, with a view of a flat roof filled with loud ventilation equipment that buzzed constantly. This was not communicated in advance, nor was the fact that parking was valet-only and chargeable. On top of this, we had to call reception multiple times for valet service, and on one morning, we waited 30 minutes for our car. The stay was further disrupted by loud arguments from other guests in the hallways on both nights, which disturbed our rest. Overall, this experience fell far below our expectations, especially considering we were celebrating such an important occasion. I would appreciate a response and an acknowledgment of these issues.

The hotel was amazing! Very clean and all the staff was very helpful. Would definitely stay here again.

Perfect

The rooms were fantastic, clean, and with an incredible view of the Vandy football field, which made the kids' day. We had also asked for a quiet room, on New Year's Eve, and the room did not disappoint. We had actually moved from another Nashville hotel, which was absurdly loud, and slept great at the Mariott. Fantastic experience overall.

It was very clean and the staff was very friendly. I'd give it 9 stars.

Great place

Everything was perfect!

Everything about our stay was wonderful I just wish the valet only parking was more clear in the booking. $49 a night is pretty high.

Parking fee

Valet were amazing staff!!

Great location and super clean!

My daughter and I stayed here while my husband was in the hospital. Upon arrival, the smell of sewer in the lobby and main areas nearly took our. breathe away. It was overwhelming. Thankfully the room did not have the strong odor. The sewer odor was still very much there at check out the next day. Had we not been so tired, we would have gone somewhere else, but we are lifetime platinum elite members and this property was convenient in proximity. Room was comfortable and quiet. The front desk originally sent us to wrong room as well and we had to go back down to the desk with all of our belongings which was a little tasking after being so tired and just wanting to settle in with showers and a good nights sleep. We requested 2 queens and were sent to a king room. On our profile, it states no feather due to health issues. All but one of the pillows were feather. I had to call for replacements to be delivered before we could go to bed. M Club was mediocre but clean.

Great property. Parking too expensive

We enjoyed our stay. The hotel accommodated is and our dog wonderfully

Lovely room, super clean with nice amenities. Staff was friendly and helpful! Great location in walking distance to many spots!

Not much

I received the best customer service and kindness I have ever had at the check in desk with Aarushi. She immediately made us feel welcome and also gave us such a lovely birthday surprise in the room. She is such an asset to your team and I as long as she is there, I will continue to stay at Marriott at Vanderbilt for every Nashville trip. Please give her a big thank you! She helped set the tone for an amazing weekend.

very good location to vandy

The receptionist at night was also very unusually misinformed about the hotel and the facilities, giving me many wrong information - never apologized. $50 for valet is also outrageous. Definitely not staying there again.

Proximity to football field was awesome!

Walkable to Vanderbilt is the major plus. Did not get the king bed we had reserved. Shuttle would not answer phone after he told us to call him back 30 minutes before we needed him. Desk people were very helpful. Beds comfortable. Carpet in halls super dirty.

Awesome place to stay if you are in town for a football game!

We will be back. This Marriott is well located and does a great job with service.

We loved being across from Centennial Park & the Parthenon - much nicer than noisy DT! Our room was spacious & quiet (except for during the football game which is expected but it was great to see excited fans and get a home team win!). Huge shout out to the Valet team. They are kind and courteous and super helpful! We loved the free shuttle service provided by those guys.

Overall- fine. Self- parking was a bit obscure- signage would improve. Should have recycling available, and composting in the concierge lounge

I would have reviewed this property higher if not for the fact that I have been trying to speak to someone there since the hour after I checked out and it is evidently impossible. My husband left shirts in the closet. Multiple emails (including responses to THEIR emails to me asking about my stay, calls to the hotel, nothing here a response. The property is completely adequate but I won’t stay there again.

The room was pretty dirty and run down, but the bed was very comfortable.

Reception when we checked in was horrible. Lots of attotude, talked down to us, when we gave her Marriott # she acted annoyed we were elite members. "Upgraded" us to a dirty, old room that didn't face the stadium like I asked for 3 times and had a nasty bathroom with hairs all over it and the sheets of the bed did, too. I've stayed many times as I work at Vanderbilt in cancer reseaech. Probably will not come back now.