The Hayes Street Hotel Nashville Downtown

Great stay. Everything was clean and as described. Check in and check out was very easy. Would definitely stay again.

Unfortunately, the service experience fell short. When I asked the front desk for a recommendation for a nearby cocktail bar or lounge, I was simply told, "I don't drink." That didn't answer my question, and I would expect hospitality staff to have at least some knowledge of local attractions and dining options regardless of their personal preferences. The breakfast staff was also disappointing. Their demeanor felt unfriendly, and simple questions were ignored. For example, I asked if I could use the maple syrup before it was removed, but received no response. Additionally, the photos made the property appear more modern and appealing than it felt in person. While the location is a strong point, there are other hotels in the area at similar price points that may offer a better overall guest experience. Definitely not a VIP worthy property on Hotels.com.

As a very last minute night's stay, this hotel was safe, centrally located, super clean, and the staff went above and beyond to be helpful. I cannot stress how precious the sweet lady at the front desk was when we checked in. So helpful! Literally her attitude will be the reason we go back. Parking is NOT currently valet and is ALL paid parking but it is right beside the hotel.

We only stayed one night but it was very nice.

Also has free road parking outside

The facility is nice, neat, and clean. The rooms are nice but there's no microwave. I would recommend them.

Very nice staff.

Friendly close to everything Nothing

Very clean, comparable breakfast as other hotels. Close to our destination area, would stay there again! Nothing was bad, everything was awesome!

Staff was great. Lots of upgrades and small renovations happening. Bed was comfortable Room was clean but shower and sink both drained slow which would cause water to back up. And this seems petty, but the body wash, shampoo and conditioner bottles were so small. They were not enough for two adults to use for a single night. Make sure to load up before leaving the front desk

The rooms were very clean! The staff not so helpful checking in. Paid parking in a rear parking garage (very tight spaces) No bar like shown in the pictures (closed down) and the breakfast was not good with a very limited selection. Room Housekeeping A+

Exceptional

The location. The price to park and the smell in the room. It was hot when we walked in so it just smelled like stagnant air.

The location. The price to park and the smell in the room. It was hot when we walked in so it just smelled like stagnant air.

Great location and place to stay

Exceptional

Great location but the rooms were gross. Sheets had stuff on them, no bags in trash cans, bathrooms looked gross. It smelled very musty in general and construction going on. If we would’ve been staying more than one night, I would’ve asked for a refund and gone elsewhere. Service was also not the best. Nobody greeted you, just on their phones as you checked in and had to say something to them before they looked up from phones. Just overall not a good experience. Will never stay here again

The pillows and blanket/sheets were less than desirable!

Superb

Great location, comfy bed, decent breakfast and brilliant staff Nothing

Parking was not free and charged additional $50 a night when checking in neither of which were given advance notice of

One of our favorite hotels in the country. Everything was incredible. Even breakfast was great.

One of our favorite hotels in the country. Everything was incredible. Even breakfast was great.

The room had a damp, musty smell, and the bed was too soft. The towels and bedding also felt slightly damp. In addition, the air conditioner was very noisy. Overall, I was barely able to sleep well.

Parking was expensive (but hello Nashville). Overall we had a great time. Hotel was clean. Staff was kind. Breakfast was good. We would stay again

The location was perfect. It is close to St Thomas Accession. It is close to downtown and great restaurants. The room/hotel is clean. The bed is so comfy. They put us close to the elevator, since I was having same day surgery. Also, they have a wheelchair. My husband used it to transfer me to/from the car to the room. The staff is excellent. A special shout-out to the young lady working the front desk on May 19th and 20th afternoon/evening. She is friendly. She is very knowledgeable about the area, where to go and where to eat.

The location was perfect. It is close to St Thomas Accession. It is close to downtown and great restaurants. The room/hotel is clean. The bed is so comfy. They put us close to the elevator, since I was having same day surgery. Also, they have a wheelchair. My husband used it to transfer me to/from the car to the room. The staff is excellent. A special shout-out to the young lady working the front desk on May 19th and 20th afternoon/evening. She is friendly. She is very knowledgeable about the area, where to go and where to eat.

Superb

Location and staff are so helpful Nothing

Exceptional

Good stay for our time in Nashville! Our fridge was not as cold as it could be, but staff was super helpful. The bed was super comfy with lots of pillows!

Bad

Room was great, staff was super friendly and kind!

Room was great, staff was super friendly and kind!

Exceptional

Clean, breakfast was included Loud AC unit in room Dated bathroom

Everything Parking garage lol

Everything Parking garage lol

Everything was great. The furniture in the rooms and bathroom needs some updating but they are well maintained.

Superb

It was clean That you had to pay for parking

It was clean That you had to pay for parking

Parking was nice and easy right beside hotel, staff was extremely friendly!

The parking garage is behind the hotel u have to go out of hotel then walk up stairs to parking garage was a little confusing.

Very good

The location was nice !! The parking garage is behind the hotel u have to go out of hotel then walk up stairs to parking garage was a little confusing.

Superb

Very good

Very good

We loved the hotel and how awesome it was to be able to walk everywhere

Lots of nice food around, walkable to downtown and other attractions. Staff were friendly Breakfast was basic. Everything was single use, seems wasteful.

The property and staff were great. Would have liked our room cleaned daily and the tap water only ran hot no cold. Was hoping it was a little closer to broadway.

Extremely nice staff, very helpful

The stay was good, overall. There are some updates and maintenance matters that need to be rectified. There could be more outlets in the room and there were some loose fixtures. The air conditioning was adequate. Beyond that, I would stay again.

No

Clean, new construction. Staff, especially at night not helpful. Acted like they couldn’t be bothered. Extra charges, “security deposits”, parking charges not obvious at booking. Parking expensive and difficult to figure out. Breakfast was very limited and of low quality.

Clean, new construction. Staff, especially at night not helpful. Acted like they couldn’t be bothered. Extra charges, “security deposits”, parking charges not obvious at booking. Parking expensive and difficult to figure out. Breakfast was very limited and of low quality.

The room was basic but clean. Everything you need. Air conditioning was great. The hallway had an order and we were in a room outside the elevator. So we heard the beep all night which wasn’t great. We didn’t get to try the free breakfast so I can’t comment on that. Parking is kinda terrible. You can use the garage but after taxes and fees was $46! There is street parking but we couldn’t find any. Morning management was so nice. Opened doors and offered to help with luggage. We took an uber to a concert and it was really easy. If your looking for a no frills reasonable cost hotel this works. Oh beds were soooooo hard. TV kept going in and out I’m assuming due to weather.

Good

Good

Staff was very friendly. They do not have parking offered by the hotel. It is offered by a parking garage next door and is pretty steep at almost 50 bucks for our less than 24 hour stay. Our 3rd floor room was very clean, but walls were paper thin as we could hear our neighbor coughing all night long. Also, the curtains were fairly sheer and you could see right out into the the floor of the parking garage which made me wonder if people parking could see into my room. Other than these two things hotel was clean, staff was helpful.

Exceptional

Location, clean room, friendly staff. There was no safety bar in the shower.

The staff was really nice. There wasn’t a regular size trash can in the room so that was very odd.

The staff was really nice. There wasn’t a regular size trash can in the room so that was very odd.

Location, clean room, friendly staff. There was no safety bar in the shower.

Same breakfast each day. Eggs, waffles, and sausages. Tired looking breakfast area. Bar was closed indefinitely as under new management.

Great location with ample parking, and many local places to eat. Breakfast was sufficient, and the rooms were very clean and well appointed.

Very clean, most of the staff were extremely helpful.

BE SURE TO ASK IF THE ROOM'S REFRIGERATOR IS WORKING BEFORE YOU ACCEPT THE ROOM KEYS. I am a senior woman, travelling alone and the front clerk working that evening thought it was OK to give me a room with a non-working fridge. I told him I needed to keep my medication chilled, and, to his credit, I was switched to another room, but NEITHER ROOM had a working room phone, either. Also, it's kind of a sketchy neighborhood, but what do you expect for under $300/night?

Superb

Super close to the hospital, which is what we needed. The staff was very friendly and helpful. We wanted to go eat a good breakfast, and they recommended MIDTOWN CAFE around the corner which turned out to be a fabulous suggestion. We will return to both the hotel and the restaurant

The blinds in our room didn’t work very well so a lot of light kept coming in. One of the reasons we chose this hotel was for the breakfast, but the first morning there were no eggs, then every other day it was the sausage. So if you like no variety it would be great. Check in was a lot confusing, but the parking garage isn’t exactly attached, you pay through a separate app, which wasn’t made clear when we booked. The AC unit is very loud. Location was good, beds were comfortable. Staff was nice.

Exceptional

Exceptional

Great location very clean

No microwaves. The breakfast was very basic with fake eggs.

Staff are amazing and super accommodating Nothing

Exceptional

Reserved the same day we came. Easy to find, and close to Vanderbilt. It was cheaper to book through booking.com, than with the Vanderbilt Hospital Discount.

Reserved the same day we came. Easy to find, and close to Vanderbilt. It was cheaper to book through booking.com, than with the Vanderbilt Hospital Discount.

They were very welcoming especially the manager! Fount desk was sweet upgrade for my bday and parking

Location is the best No curtains on the window just a sheer window covering

Walking distance from downtown, friendly staff, shower was next level Neighboring room crazy loud at 4am, had to pay extra for parking

They were very welcoming especially the manager! Fount desk was sweet upgrade for my bday and parking

Location is the best No curtains on the window just a sheer window covering

Exceptional

The AC was great. The parking was lit fairly well. The room's lighting left a little bit to be desired. Overhead none. Nightstand one small light, not enough for reading, for either bed. Desk light good, bathroom lighting great. Bathroom clean enough towels for two for one day. After that must call for more. Maid service must call for. Breakfast good. Must go looking for ice on a different floor. Overall pleasant, weekend staff was great, others good too...

Walking distance from downtown, friendly staff, shower was next level Neighboring room crazy loud at 4am, had to pay extra for parking

Very clean Parking

The staff was exceptional to work with, we told them our situation at Vanderbilt and they upgraded us to a suite. Easter morning the staff put together an Easter basket for our kids, amazing! Parking, had to pay to park.

Rude girl at desk when we arrived Room was nasty Everything and we have stayed a lot of places. Rude staff Room was nasty but husband had surgery next day and could not leave. Husband slipped on ice in their parking garage- poor lighting

Hotel was very nice and clean. Parking is super high but there is free parking on the street. We parked on the street and walked everywhere. Nashville is great and Vandy is a short walk from there. Will book again.

The air conditioner worked wonderfully, and parking was convenient. The area surrounding the hotel felt safe and peaceful.

Nice, clean room. Convenient location to restaurants and attractions. Will book again.

Great stay at the Hayes Street Hotel, within walking distance to Vanderbilt University and Centennial Park. We got caught in a severe rainstorm and Yen at the front desk showed us incredible kindness by assisting us with our waterlogged belongings. She truly went above and beyond. Hotel lobby has a nice spacious seating area to lounge. Included breakfast has standard hot and cold items. Will definitely stay again when we are in Nashville.

Short walk to Broadway, staff amazing Beds too soft. Pay for parking.

NA

Good location. A basic hotel at a decent price.

was OK - didnt park

Very clean room. Staff was great! The air conditioning worked but it would get warm in the room when it was running and it was loud and cold when it did, But the location and parking was awesome!

It wasn’t bad

Nice rooms. Location made it easy to get places with users or scooters. Most staff was really nice but one person seemed annoyed when we shared that certain items ran out during breakfast.

Good No comment

The parking situation is TERRIBLE. I paid $44 for ONE night of parking? And, it's a terrible garage you can barely navigate, cumbersome to unpack and repack, etc. I don't even recall seeing there was a per-night parking charge, and it was an outrageous one at that.

Friendly staff, amazing location

The room was clean, nice, and spacious. Staff was friendly and helpful in answering questions about local things to do. Parking isn't clearly marked, but they do have a dedicated parking lot which was nice. Overall a great stay and close enough to downtown activities that were easy to walk to.

Nice clean hotel, excellent complimentary breakfast. I like the ease of access to downtown Broadway and the night life.

Had to request room service

Negatives: — The coffee in room was poor quality and the powdered creamer was confirmed that the hotel wasn’t at all interested in spending a dime on the extras. — The soap, shampoo, etc, provided was the tiniest amount possible. For two people to shower, we add to pound the baby-sized bottles to get every last dribble. Would it have broken the bank to provide normal size hotel bottles?

The location was great and staff were very friendly! My room was spacious and the hotel was clean. The extra pillow in the drawer was stained and I did not use it but it was not a big deal at all because the pillows on the bed were clean.

The staff was extremely helpful and friendly. The room was so very spacious and close to downtown.

Staff was super friendly and very helpful whenever we had questions or needed something. Breakfast was okay, it was the same thing all three mornings but it still tasted good. Staff held onto our luggage while we went out the last day even though we had checked out. Hotel rooms were clean.

Everything was very nice and clean. The air conditioning was excellent. The breakfast was good.

Other than charging when supposed to be included for breakfast

Beautiful older property. Close to hospitals we needed to get to early the next morning.

Clean cute hotel. Staff very friendly. Room was clean. Bed very comfortable. Near all the hospitals. 10 minutes to Broadway.

Breakfast was good. Our refrigerator was broke in room 316, we told them, but no one came to take a look. The AC only kept the room cool at 66 degrees. No one came to clean the room out bright fresh linemen’s the entire weekend.

Lacked a little in parking but nice and clean

Our room was clean and very nice!

It was walking distance to where I was working. Decent neighborhood too.

Rooms were clean. Staff was nice but did not inform me of extra charges that were deducted from my deposit without my knowledge. Parking fees were ridiculous and there's no vallet parking and no elevators to the parking garage. I was there for a family member's surgery and was offered no discount but other family members were.

I enjoyed the pleaseant staff and the location easy to get downtown. Thank you Ruben. See ya next time! Holly

Staff helped me with my blinds very quickly

Was great

Comfortable beds. Friendly staff, second time staying here and will come again!

The room was spacious and so nice! We loved how close it was to the city. Such a calm area, beds super comfortable and clean. Will definitely be back!

Clean room, friendly staff.

Super clean, friendly staff and reasonable parking .

The lobby was beautiful, well decorated so modern and the room was so clean so comfortable and spacious. we had a really really great time here. I can’t recommend it enough. I cant wait to come back to stay here!

Everything was fine, I stay there often

This hotel was the perfect location. The staff was amazing and the breakfast was yummy. Will be staying here again!

room was nice, staff was very helpful. Ridiculous to have to pay 42$/24hrs for parking at the hotel. was pretty noisy

The room was very nice, clean, and comfortable. The staff (both front desk and housekeeping) was friendly and helpful. Also, their free hot breakfast was great- Even the coffee was good!

Room was spotless, the girls at the front desk were amazing. Loved our stay!

Front desk people were the very best. Could not have been nicer.

Room was very roomy, clean and comfortable. The staff was very friendly.

Onsite parking is good.

Overall, it was a nice stay for what we paid. It was pretty clean other than the shower floor just had a lot of possible stains. The biggest issue was that the walls are extremely thin. You can hear the housekeepers around you every morning cleaning as if they are right there in your room. You can hear other people talking in their rooms and their TVs and you can hear all their activities as well which was a little awkward. But other than that, it was a nice stay.

Front desk staff was rude. The valet was inefficient and slow and lacked motivation. Cars were stacking with no urgency to provide service.

Stayed for one night. It was super close to the club we wanted to go to and everything was safe, clean and easy to access.

.

Property is in need of TLC

Good value for the low price. Clean and in good repair. Breakfast was minimal and quite crowded and unfortunately the hotel no longer has a bar so the beverage credit was applied to the snack bar concessions.

Breakfast was good and kid friendly. Everything was fresh and tasty. Coffee bar was always well stocked as well so we enjoyed that part! The rooms could have been cleaner. We found hairs in a lot of spots specifically the bathroom which is always a little off putting and trash in the drawers. Sheets and everything else were clean though and the beds and pillows were comfortable. All staff that we came in contact with were friendly and helpful as well.

room smelled like dirty carpet best way i can describe it. room itself looked very clean. didnt want to make a deal out of it as we were just staying the night and were already very tired from our road trip

Dirty mattress and broken toliet but was very gracious at getting new room to accommodate even though it was late at night.

Great place! Very nice and clean. Love that it had free, hot breakfast. There's a pretty good restaurant in walking distance. Will stay here again.

Run down rooms. Noisy

Staff was very kind and helpfuk

There was a confusing parking situation. The parking lot adjacent to the building is not the hotel's so parking was a bit of a struggle. Also, there was a mix up with our room reservation and once brought to staff attention there was a 6 hr delay to correct. The 1st room was a double and showed signs of distress. Dirty walls and peeling paint. A loud rattling air conditioner unit. We were woken up at 9pm by staff to correct rooms as there had been a mix up with another guest with our last name. This new room met our standards and showed no distress. Nice and clean, but ironically only a few doors away from the 1st.

The gal at the desk was wonderful as soon as we stepped in the door! Everything was very nice! The breakfast was excellent!

Perfect

Clean room, great staff nice hotel overall

Staff was incredibly helpful, courteous, and kind. Rooms and hotel were clean.

AC was fantastic! Staff was really helpful and nice! Including valet.

Everything about this stay was awesome. The check in/out and valet staff were friendly and professional. The room was cleaner than any hotel I've stayed at in a long time. The linens were crisp and clean. No complaints and we would definitely stay again next time were in Nashville.

Everything was very nice. Your staff is excellent.

Staff was great. Walls were a little thin so expect to hear noise from neighbors.

Footfall audible from room above, very little soundproofing generally

Very awesome location and clean rooms, only down side is parking, unless you dont mind paying extra.

Lobby was nice and inviting. Valet parking only or self park across the street. Room was good, and bed was very comfortable.

Ms. Taylor was absolutely incredible! Cant wait to book a stay there again!

Xx

The gentleman at the front desk was fantastic. We arrived into Nashville past 11pm, and he made our check in process quick and easy.

Staff was wonderful! Rooms were nice and clean and spacious for the price. Great location!

The staff is friendly and super helpful. Rooms are good sized and clean. Breakfast was good with make-your-own waffles. Room service is upon request. Located in midtown Nashville near the original Hattie B's, it is a bit off the beaten path and about one mile from Broadway (Uber!).

For an old hotel, it was really clean and quaint. Some staff members were grumpy. But there were others that were really nice. For the price, it’s a great stay. I’d def stay here again

Nice hotel. Great staff.

Very nice staff

The room was just ok, nothing special. The check- in staff was unwelcoming and made us feel like we were interrupting them. They didn't know where any nearby coffee places were. The breakfast was ok.

Nicest staff! Made my stay very enjoyable. Clean, big room, Comfy bed.

Clean room, friendly staff, easy check in and out.

Bed and pillows were very comfortable. We were able to find street parking and avoid the $42 charge all 4 nights. The Hayes is downtown without being too close to the party of Music Row. The Mexican restaurant next door had great food and drinks.

Hotel was fairly basic but was a clean and friendly. The front desk staff were friendly and helpful. I wish the lobby bar/lounge was open (seemed to be temporary closed). Would’ve been nice to enjoy some even g appetizers and cocktails

Convenient location, courteous front desk and valet attendant

Staff was great and continental breakfast was easy and good

Great:)

Fast friendly and clean

Nice clean room was not aware valet parking only did not like the added expense and suprise

We ended up with a charge on our card from this hotel that we weren’t sure what it was for. I called the hotel and left 3 messages. No one ever got back to me.

Clean room, quick check in, great amenities

Staff was super helpful during check in and when holding my bags all day after my flight was delayed several times on my last day.

Professional

Overall, the environment was welcoming

The hotel was definitely nice enough for the price. For some reasons I had cocnerns about it, but those were eased when I arrived. The breakfast was pretty decent.

Very nice stay - thank you to the helpful staff!

Clean, a little dated.. but the water pressure is amazing! The bed was hard, but the water pressure! I would stay again just for the water pressure!

Good experience, not fancy but good value. Location was good, 20 minute walk to the action. Breakfast was good, enjoyed all day coffee. Staff was friendly.

Excellent

Needs some work, upgrading bathrooms

The hotel was very nice for our short stay in Nashville! It is walkable to music row (about 8 min walk). We also walked to the Parthenon from the hotel (about a 20 minute walk). It is a bit far from downtown broadway st, but the Ubers were decently priced (about $10 average. The hotel itself was nice but they do not provide housekeeping without a request which is a bit frustrating if you don’t remember to request it. The breakfast was about what you expect for a hotel breakfast. We didn’t have a car but the thing to note if you do is it is $42 a night to park and street parking is limited. Overall very good stay for our trip needs!

i will back

Room was very clean, staff was very nice. Well done!

Easy and friendly

Am and then proceeding to talk fir a couple of hours waking us all up. This happened on 3 of the 5 nights we were there. Apart fro. This it was clean and tidy and good value for money.

Friendly and welcoming staff. Hotel Rooms was clean and comfortable. Would recommend this hotel. Will definitely be back to the Hayes whenever I visit Nashville.

The bathroom was dirty, there was a stain that looked like blood on the rug. The room barely fit two beds due to the ac being 2 inches away from one of the beds. The breakfast looked old. The only good thing was the 12 pm check out and the valet guy was super nice.

Clean room but no parking

Nice staff and hotel! Has to uber most of time to go to places but it was well worth it. :) Not too many young adults and not overly crowded.

Clean and quaint

Staff were very helpful, and accommodated our requests re storage of luggage and a room change after our first night. Our initial room was a conjoining room, which wasn't so good, as you could hear the conversation of the people in the next room. Our second room was lovely and the bed was very comfortable. Everything was clean and tidy. The bathroom vanity was a little on the small side. Breakfast was good, although not as much variety as other hotels we visited. The foyer area had plenty of seating, and we especially enjoyed relaxing on the swinging chair while we waited for our Uber rides. We would definitely stay here again.

Overall, our stay was just ok. Average hotel for the price. Not pleased with the breakfast - limited options, food was stale. The nice parts were having a coffee/bar water available throughout the day. Front desk staff were not the friendliest. I had an issue that was brought to their attention and their response was abrupt and unwelcoming.

Friendly staff, excellent room

Lobby smelled really good and the hotel was very clean. Friendly staff and great location.

The hotel was nice, and I was lucky to get the last room available. The room was spacious, though it was a handicap room that I was unaware of, but happy to get one. Beds were comfortable, and rooms were clean. Breakfast was disappointing, very limited. We ended up drinking coffee, and that was it. Lobby bathrooms were locked and not accessible, which would have been helpful. Overall, it was a nice place to stay for a night.

TERRIBLE GYM

The rooms are not very nice. The price seems reasonable until you pay $43 dollars for parking. Stay somewhere else for the difference in parking and it will be nicer.

Thanks for a pleasant stay

Nice location with a pretty decent breakfast

Would highly recommend! Fantastic walking distance, staff was great and hotel was amazing. Clean, conviently located and incredibly clean

Cute spot. Love it!

Very diverse coffee tea and water breakfast was light meal

Nice place

Only concern I had was the ceiling chipping and that a used cup was still in my bathroom when I checked in.

Great location. Nice staff.

Nicely redone hotel. Reasonable price. Breakfast very limited. Very friendly staff.

The location was great, the room was quaint and clean and the staff was friendly.

Everything was great EXCEPT the doors slammed so loudly. I was woken up multiple times a night and all morning to people going in and out of their rooms. I have never experienced this in a hotel before. It was quite annoying and I definitely lost sleep

Third time staying here and we love the hotel. Easy to walk to but quiet and comfy beds.

.

Front desk staff was very helpful and courteous.

Not much shopping. Room was great

Nice location

Very clean and comfy stay! The valet services were touch and go though.

Nice location.

i thought the place was nice. The front desk person was extremely nice. We didn't like the fact that we were there 3 days and never got room service. I also want to comment that it would have been nice to be told that street parking is free. The Valet people never told us that. Parking across the street is free and it would save you $42 a day!

All good except difficult at weekend

Very well located, amazing staff

The room was clean and the bed comfortable.

Only thing I didn't like was no microwave in room and mini fridge was out of service

Great location with walkable streets to restaurants, has valet parking for a few but parking is also free on the street.

The staff was so friendly and very accommodating. Our flight flew in very early and Mr. Ruben worked with us so we could check in early!

Air conditioning blowing right at my face in bed, had to put night stand in front of it to deflect. Breakfast offering was very light compared to others. Otherwise we enjoyed our visit.

Nice employees clean room but the parking will keep me from coming back again

Breakfast was null and void, no hot items and our of creme cheese for bagel and not friendly hostess.

Nice place to stay. Walkable location to Vanderbilt. Stored our luggage while we were at the stadium. Simple but nice breakfast

Great hotel and location

Very clean and spacious room and extremely helpful staff. Centrally located - less than 10 mins to Vandy and Belmont and downtown.

Loved our place to chill and explore. Clean and fantastic front desk people.

Staff were very helpful

Nice property, free parking on street was nice

I walked down to the front desk to request someone to come fix it, which they confirmed. Got back to my room that evening to find no one had come to fix it. Walked back down to the front desk and was told "oh, maintenance is gone for the day." They dropped off some clips and a blanket for me to pin the blanket up....

The staff was very friendly and accommodating. The location of the property was great.

While the outside and the lobby were nice the rooms were outdated with dirty carpet, peeling ceiling and musty smell. Staff was great and accommodating.

Staff could be more cordial, need more coffe shops nearby

Awesome hotel, great staff, and an amazing price

Great hotel! Would stay again

We had a great stay. The staff was extremely helpful and knowledgeable when it came to the area we were looking to visit.

Great place to stay

Great for what we used the hotel for! Convenient breakfast and coffee to get the day started! Would have preferred more towels or having room cleaned but it is what it is.

It was comfortable although some of the appliances were cheap made and falling down (the shower head and the bathroom)

Available to walk to broadway

Did not like the parking only option was valet , did not even have pay to park at the hotel only valet was charged 70 and told only 40 , only continental breakfast provided was cereal and cold coffee and yogurt which was disappointing but hotel and rooms itself nice

Great location near Acension St Thomas midtown, off West End. Also close to Vanderbilt university and shopping. Beautiful lobby area including a patio, plenty of sitting areas to hang out. The hotel and room was clean.

Was only here for one night for medical school interview and I can honestly say the hotel is great. Friendly staff, clean accommodations and you feel welcomed.

I was pleasantly surprised by The Hayes. This midtown hotel was in a quiet, safe area. We were in town for a concert and it was a short, easy drive to the arena. After the show (on a Monday night) the kitchens at the places on Broadway were closing up but right around the corner from the hotel we loaded up at ‘The Cookout’ which is open until 3am during the week. The next morning it was a short walk to the Midtown cafe for breakfast (highly recommend). We were able to park for free on the street in front of the apartments across the street from the Hotel. There are also a couple paid parking lots - one next door and one across the street. Or you can do Valet parking at the hotel. The hotel itself was quiet, had friendly and helpful staff, and it was very clean. The room was modern yet welcoming, and the bed was comfortable.

Walkable to Broadway

For the price and location it's a great place!!

Valet was very expensive and unreliable…

I like the lobby set up. I wish there was a better breakfast selection and a lobby bar.

Couldn’t find ice, and due to late arrival there wasn’t someone around to ask

Room was spotless and the staff were friendly.

Evening check in staff was wonderful, but i cant remember her name. Parking is pricey, only have valet but Mohammed was great. Beds were decent. Rooms are a little dated if you look or it matters to you. Location for concert and downtown were perfect. Mexican restaurant next door should considered an amenity! Would stay again no problem.

Everything was nice and and neat very clean

Breakfast food very limited. No hot food. Parking to expensive. Close to mid towntowntowntoo spot.

Unwilling to help

Overall, the experience was disappointing. The staff came across as unfriendly, the hotel no longer has a bar, daily room cleaning is not included unless you request it, and valet parking is over $40 per day.

Nice little boutique hotel. Crisp and clean. Receptionist was friendly and kind. The VIP upgrade benefits were not offered.

I enjoy my stay ! Only down side there is no self parking, you have to use valet. You could also park on the street or pay for parking in a near by parking lot area that is less than a 2 min walk from the hotel is another option :) !

I stayed here for one night and overall had a pleasant experience. The check-in process was quick and easy, and the staff was friendly and helpful. The room was clean.

Noisy, dingy old. I would not recommend

The property had been recently renovated but there were some rough drywall areas and ceiling in 217 had a poor repair (not leaking but looked rough and unfinished) Lovely lobby great sitting areas PS Nashville is growing lots of construction

Great staff and great rooms. Location was great too!

The worst breakfast I ever had. Staff members were helpful and friendly. Will not stay in this hotel again

Staff was excellent! Hotel manager is amazing with detailed knowledge of the area and Nashville history. The hotel is located near all the action, but just far enough to be a quiet relaxing experience.

Not walking distance to Broadway. It’s over 30 minutes to walk there. Not fun when it’s a hot, humid day/night. Overall cute boutique hotel.

For the price and location of this hotel I’m shocked how run down and bad it’s being kept. Due to travel dates I had to change my dates and my other hotel could not accommodate so I found this place and it had great reviews but I was wrong! I had no choice but to stay. Breakfast was non existent, bagels and muffins on top of the bar. Mandatory valet service and the service was terrible! You barely found the guy and he was rude! I was not told of the daily valet rate until I checked in AND a daily incidental fee. My room had ants, bathroom had mold and wouldn’t drain, the mini fridge didn’t work. It smelled musty and the AC had mold in it !! and wet. Shower curtain was ripped and old. Almost $@&/: stay for this! ( can’t mention how much but it was a lot) I couldnt move hotels because I’d lose my money and I had no other last minute options. Tried to talk to front desk but no resolution. Nope ..

A few front desk worker’s attitudes were not the best but life goes on.

Excellent position to access the many sights of both Downtown and Midtown Nashville. Clean and tidy with polite friendly concierge though the valet parkers were often hard to find. The parking costs are steep and our stay was marred by some roadworks.Quick but limited breakfast.Room clean and tidy.

All in all a good hotel, especially the staff made this an enjoyable stay (Shoutout to Ruben and the lady in charge of breakfast)! The hotel is a good 30 minute walk (7 minute drive) from downtown. I walked there and felt fine both during the day and at night. Many dining options for take out and order. The lobby is decorated nicely, with swings and many cute seating options. They had a barkeeper that played live music. Contrary to what it says on Expedia they do offer complimentary breakfast, although it’s a small one it did have everything one might want. All in all good place!

Everything was great. Downside, i still havent received my 50 hold back

Great hotel

Breakfast minimal

It is a nice and clean hotel!

Friendly staff great location

We had a fine stay at this property. Beds were comfortable, and the air condition worked really well. The decor has been updated, but I wouldn’t say the room itself has been remodeled. For the price it was decent.

This hotel was in a great location. Very walkable to Music Row. Broadway would have been easily walkable had it not been 100°! Would stay again.

It was a decent stay for one night in Nashville. The room was more dated than I expected and the air conditioner kept me up most of the night. It was super loud. Over all decent stay, lots of restaurants nearby.

Great

We love the hotel

The Hayes was very clean and had a great location. Staff was helpful and friendly. Our room was upgraded upon arrival and we enjoyed the boutique feel. Only downside was daily housekeeping was by request only, but this was very minor and we could request more towels and toiletries from the front desk. Would recommend!! Walkable to Midtown Cafe- excellent food!!

I love the valet parking and how short of a wait there is when ordering a ride service.

Great area to stay at!!

Rooms were terribly small and drab. I usually stay at a Hampton and tried something different this time. This was definitely a downgrade. I was unable to receive $20 bev credit, staff didn’t know what I was talking about. Not a great place for dogs if you’re traveling with one.

Hotel was very clean, staff were very friendly and professional. Some updates, i.e. hotel room bathrooms, and an improved breakfast bar, would be great.

The breakfast was simple and definitely enough (more so Han many continental breakfasts contain) Over all we enjoyed our stay and it was a good value for the price paid.

Enjoyed my one-night stay. Nice and friendly staff, clean room. Walkable distance to restaurants.

Good location. 2 minutes to Hospital. Great staff.

Nice location.

Need updates to room/bathroom. Parking is expensive when you really can’t even walk to any places nearby. Expedia says VIP get $20 beverage credit but hotel only gives 20% off 1 drink.

I would like to see more offer to stay there again

Hotel was nice and staff was great. But the room felt damp and the bedding. Shower had great water pressure, was hot and clean so bedding was the only issue feeling like outside camping in summer

Nice hotel. Great employees.

Will stay again. Great frendly staff. Great hotel. Clean and the beds were great.

Bad air conditioning

Clean, great staff & service, walkable distance to great restaurants

It was good would stay again

Conviniently located. Nice hotel

It was a lot further from Broadway than we wanted. We were looking for a hotel walking distance but we had to use Lyft to go to and from.

Comfortable enough for one night. Expensive, parking an additional fee. Breakfast was very limited, don't waste your time.

Good price and location.

The place was wonderful!

Great hotel location and service

Elevator doesn’t work, place is old run down

The staff, service, and hospitality was great. Our room was clean too. However our mini refrigerator was barely working and ended up having to throw out some food as we didn't notice the problem until it was too late. Looks like there is some updates needing to be made. Also we didn't know that parking is now valet only and $42 per day, until I got my 24 hour pre-comfirm the night before we arrived. We didn't even use our vehicle for the 2 nights we were there and paid $84 to park. I understand paying a nominal daily fee to park, but this seems pretty excessive especially when your customers are spending good money to stay at your hotel. This is one of a few big reasons that people are going with Airbnb and VRBO now.

The hotel itself was very nice. The lobby was clean and inviting. The location is ideal. Very close to midtown bars and restaurants. About a 10 minute ride to Broadway. The room was clean and comfortable. My only complaint would be the bathroom faucet was loose and clunky, the toilet handle was loose and the water pressure in the shower was terrible.

Pretty average for the price. Room did not have a microwave or a trashcan.

Enjoyed our stay. Only thing I didn’t like is having to pay for parking.

I thought it was great, and the Mexican restaurant next-door is to die for. You can also easily walk to a barbecue joint here Vanderbilt campus, which is amazing. It’s an easy short Uber to downtown great staff great rooms. The only thing I would say is parking is difficult and off campus. I will valet most likely we will come back!

💖

Hotel was in a quiet neighborhood and there was free parking in front on the street. Visiting Broadway required a 1.2 mile walk but we were fine with that on most days. Be sure to visit the Midtown Cafe for dinner, a block around the corner. Exquisite dining yet still affodable.

Room was good and very spacious. Bed was comfy, water pressure from shower is great. But, the bathroom shower had mold, no microwave and you could slightly hear noise through the walls. The area where the elevators are, stunk really bad. The seating areas in the lobby are very nice, but the couches left of the bar area were very dirty. Looks like they have never been cleaned.

30 minutes to broadway but very quiet and safe

We were headed to FL and spent two nights there to check out Nashville. We liked it so much we changed our return trip to stay at Hayes on our way home a week later

Hotel room was clean and the area was quiet and safe......not too far from the main attractions.......about 1.5 miles away from the action (walking distance for us) i.e. Broadway and 4th Ave. The price was reasonable for the one night stay Sunday to Monday. The important thing was the rest. 7-9 hours and we were up and running. Didn't care how many channels the TV had. The complimentary breakfast is OK....don't expect scrambled eggs, maybe they have them on a different day. The one thing that people have to remember is that the valet parking is $42. We were lucky because we found free parking across the street from the Hotel. Parking in this area is very expensive. We found an inexpensive solution later in the day at the Public library located at 7th Ave and Commerce........$20/all day. My grandson was performing with his H.S Band at the Nashville Symphony. We are both retirees aged 69. One last thing to mention (an important one) is that the staff was very pleasant and fun to deal with. 5 stars is OK with me.

Excelente atención

Great hotel!

Left some medicine in the refrigerator called back 5-7 times and they side they couldn’t find as they probably kept it for personal use not happy at all

Absolutely amazing stay and will be our preferred location in downtown Nashville.