DoubleTree by Hilton New York JFK Airport

Very convenient and good service

Staff was very kind and helpful, Our room was clean and well maintained

No restaurants or fast food within walking distance. Hotel restaurant only offered a pricey, unappealing buffet. Hotel snack shop very pricey. JFK shuttle worked well.

The hotel room itself was spacious and clean. The bathroom was also spacious. The staff members were not very helpful. They were more preoccupied with having their private conversations and trying to decide whether they were going to go to Walmart together after work. There weren’t any very welcoming and didn’t really explained the amenities of the hotel. I won’t be staying here in the future.

Thay charge for little thing

Everything was good

Staff great. Got Into our room early. Good pizza recommendation. Only minor complaint was a noisy a/c unit.

Very nice staff and had excellent drinks at the bar. Would stay again

The only two good things that we can talk about is the proximity to the airport, and the shuttle was free.

No complaint

Staff was very nice and check-in was good

The staff was amazing! The property was convenient and quiet.

Great location in relation to JFK. Don't get room 305. You hear highway noise all night. When requesting a room there you should ask for a room on the opposite side of the highway. It is a great hotel at a great price, clean, good amenities, good bar, nice crowd. Again, with the caveat I mentioned above the only reason you would have a highway side room is If you find truck and car noises soothing, then it is the room for you. I found it very deceptive not to tell customers in advance. I'm sure they have a lot of complaints about the highway side rooms.

Everything

I have not received my US $150 refund from Double tree. Still waiting for the refund Need my money

The room was very large and comfortable. We just stayed the one night but everything went perfectly for us.

Great comfortable room with very quick check in

The worst experiences i ever had in Double tree .There is no light and Air fan in Washroom plus the water has rust and we try to file a complaint no body cares .My niece she got rashes due to water .I will write another email to hotel as well

This is maybe the busiest hotel I've been to before (it seemed non-stop 24 hours a day because it serves so much JFK traffic, etc). And even though there were often 10+ people in the lobby (checking in, delivering packages for guests, etc), the staff were all so friendly and helpful (we were dealing with issues from flight delays and lost baggage, and they went above and beyond to take care of us).

The A/C was making a loud noise when running that kept us up all night. There was a construction site just outside our window that had a night shift banging all night, the neighborhood was scary and there was no place to get a decent meal, the staff should not have been putting people in rooms on that side of the building and the hotel was not full as it was a Monday night after the weekend.

Clean room

Really convenient to the airport if you have an early flight. Really comfortable bed, lovely amenities and friendly staff.

bar staff was exceptional!

Avoid at all cost - spend a little more and stay at the Hilton which is a short walk away - I’ve stay there before and it’s far better on every level

It is a bit dated and rundown in certain areas. Everything was very clean, the beds were comfortable, and the staff were competent and kind. It is in a loud surrounding area, but that should be expected off the highway and near an airport. Really appreciated the on-time airport shuttle so early in the morning!

It was a quick in and out stay and the staff was fantastic.

Clean, convenient and close to airport. Shuttle came ontime and driver was helpful. Price

The staff members (at the front desk and at the valet parking) were all very nice and helpful.

The staff members were very helpful.

great property near airport. Close to Marriott which has a good restaurant. Road noise a little loud cause it is near airport and freeway. Great shuttle service and drivers very nice. Great staff that communicate with you through your entire stay.

The room was like new and clean

The room was clean and beds comfortable. We needed airport shuttle transport and were informed that it was only offered at times that were not helpful for our flight, so we ended up paying for Uber rides to and from the hotel.

Excellent property.

Very helpful in being able to call and get a human who could answer questions, ue. Where to catch the shuttle to the hotel. Very friendly. Airline crews stay there so you know it’s alright. Very clean and comfortable. I stayed one night on my way back from overseas because I could not get a flight out the same evening. For that reason it’s perfect.

Very good

Very good

Clean Room

Staff very rude. Shouldn’t be working in customer service. Not helpful at all.

Very good

Exceptional

Spacious, comfortable room

Spacious, comfortable room

Convenient free shuttle. Facilities in the room good. Staff helpful. Comfy bed After a long flight from the UK all I wanted was to go to sleep. However I didn't sleep well in fact hardly at all as there was constant loud noises just outside my window. In my view I should get a partial refund. Didn't have the energy to discuss with the reception team in the morning as I needed to go to the airport to catch an internal fight

good

All was excellent!

No hot water. Loud hotel. Staff was nice but not being able to shower was awful. Lack of hot water.

No hot water. Loud hotel. Staff was nice but not being able to shower was awful. Lack of hot water.

Nice place to stay and close to the airport

Disappointed by buffet only in dining room

Disappointing

The staff was great, it’s very convenient to the airport & our room was comfortable, but the place didn’t feel very clean. The lobby area, lobby bathrooms, public hall ways were not well kept. Our bedding was very comfortable & clean, but other areas of the room had stains & just seemed not up to par for a Hilton property. Of course the prices at the convenient market are offensively high.

The stay was great. I enjoyed the atmosphere. Staff was great. Only downside was I had Amazon packages arrive but one went missing. The staff was helpful with searching and accommodating me

I paid for breakfast with the price of the room and still had to pay for breakfast separately! Not cool.and need this to be fixed.

Check in was easy and fast. Room was clean

very clean and confortable bed and pillows.

Shuttle service from Federal Circle Air Train location to hotel was excellent and runs every 30 mins Very clean hotel rooms, very comfortable beds, good bar, quick check in\out at reception desks

Clean place, friendly and helpful staff, and free shuttle. Beverages were $5 for water or for a Coke.

The complimentary shuttle service to and from the air port is a joke. I waited almost an hour. A neighboring hotel driver felt sorry for me and gave me a ride to the Double Tree. The staff was dismissive and unconcerned. I will choose the other hotel next time.

Exceptional

Pleasant staff, expensive for what you get. Restaurant had limited choice, breakfast was okay, you could have a choice of hot food, cold fruit choice and pastries, you would not go hungry. Near to JFK, but nothing else around.

Clean room great privacy

Pleasant

Great location for our layover for our flight to UK. We had a nice large room which has been recently renovated. Bus transportation to the terminal very good. We arrived at lunchtime near the restaurant and the bar didn’t open until 530 so no food or drink available until the evening ! We had my two-year-old grandson with us and we had to buy a ham sandwich out of a cooler by the reception and a bottle of water $27! Only to find a huge big black hair in the sandwich. The manager did refund the sandwich and offered it to give us more sandwiches out of a cooler which were equally dried up and disgusting.

Don't have a lot of luggage as there are no luggage carts, which i find very weird for an airport hotel. And no one to assist with luggage.

This is so close to JFK and all the staff were so helpful on a night when storms cancelled or delayed hundreds of flights.

Just ok

Will definitely stay here again.

在機場位置附近這間酒店較為新。唯獨是早餐的時候時，我本身預訂時已經加入早餐，但餐廳職員還向我收取

Room was very clean and comfortable, and the staff were very friendly Breakfast croissant and coffee come out to 31USD which was too expensive

Breakfast croissant and coffee come out to 31USD which was too expensive

Very nice and clean property. Excellent cooperative staff. I needed a 1 night stay and it was perfect for me.

Bad customer service. Called regarding airport shuttle numerous times and no one picked up.

The hotel was clean, beds and pillows were comfortable. The dinner buffet is very expensive for just 5 or 6 items and 2 types of drinks to chose from. The parking cost is absolutely ridiculous after paying a ridiculous amount for accommodation. The cleaning staff was most friendly front desk staff could shape up on their customer service skills!

Close to the JFK airport and they have a free shuttle to the airport. The property itself was good but very limited food and beverage options and noisy because it’s right by the freeway. Really the only reason to stay here is if you want to be close to the JFK airport. Otherwise there is no point. The staff did their job but they aren’t the friendliest people around.

The rooms was very clean. The bed was so comfortable, I hate I had to leave. The staff was very knowledgeable and helpful. Will be back to stay here when I'm back in New York. Evelyn Rosemond from Atlanta Ga.

I would stay there again.

Everything was excellent. Wish they would offer a breakfast but there is a sundry and restaurant on site.

Great service

Superb

Lobby could have been at least swiped Or run vaccum Called for parking and responder never comeback on phone but hang up after 20 minutes hold

Close to motorway... far from any shopping center park or café

Helpful team. Tidy and comfortable. Nice gym etc Close to motorway... far from any shopping center park or café

Perfect location, amazing food and service.

Very close to the airport, the room clean and very comfortable. I had a great experience.

Room was very clean. Staff was very nice. Very convenient shuttle service to JFK

Grumpy staff and long wait time. Some small hairs on the bed. Breakfast was gross.

Pleasant

Did what i needed for...

Did what i needed for my trip to JFK

The lobby is not welcoming, too bare, no decoration, very plain. The rooms are better, clean and bed is comfortable.

The beds and bedding were very clean, crisp and comfortable.

The downside for me was the amount it cost to park. Luckily I only stayed for one night,

Nice and close to the airport, friendly and helpful check in staff, nice room with Crabtree and Evelyn toiletries. We didn't try the breakfast so can't comment on that. There is a complimentary shuttle to and from the airport every half hour which is very convenient although it was in quite poor condition inside.

When I got to the hotel, however, Josiah was extremely helpful, kind, and accommodating. I honestly felt bad for my attitude and the way I spoke to him on the phone earlier because, despite the situation, he remained professional and understanding throughout. He is truly the only reason I would consider staying at this hotel again. The rooms were okay nothing special but clean . Breakfast was surprisingly very good but they guard it like the police if it’s not included in your reservation.

We stayed at Doubletree for one night to take advantage of the proximity and airport shuttle for a very early morning flight. The property was a bit dated but the room was clean and spacious and the staff were very friendly and helpful. We had no issues with the shuttle, which was right one time and quick to get us to our terminal. This may be the case with all the hotels in that area, but the external noise can be heard in the rooms so if you’re sensitive to noise, make sure to have some ear plugs handy.

Long wait for hotel shuttle after a 15-hour flight and long wait at passport control. Not good service. Very frustrating. If I had known this was the case I would not have booked, and will not make this mistake again.

Great hotel. Walking distance to airport

The room was fine, the bed comfortable. There was no toilet paper in the bathroom. There was Kleenex, but no TP. It took my 25 min waiting in line to be checked in. I was so tired b/c of traveling all day from Europe that I had no energy to complain about it. I don't know if the hotel's understaffed, but I paid $200+ to stay there.

It was a decent stay.

An airport hotel in "The city that never sleeps". Bar closes at 11pm and check in closes at 12. Horrible smoking area. Room OK. Staff less than welcoming. Transfers uncomfortable and randomly timed.

Bom para quem vai ficar pouco tempo em NY e quer ficar menos tempo no transito para o aeroporto

Good location for JFK travel

They 1/2 clean your room — over charge for parking because of the location you have actual people living out there cars on the streets surrounding the hotel so it makes u scared to park your car outside even if there is parking available

First hotel where there was no trolley available to carry luggage inside and staff offered no help to address my luggage situation

The eggs at breakfast were inedible. Although staff was very accommodating

Nice staff, room was nice but not well cleaned

Passable

It was excellent. Great scrambled eggs and I loved the turkey sausages. See you again in another week!

Clean Room Reliable shuttle service

Amanda was a true professional and an asset to any organization. raj

Parking fee is outrageous

The climate in my room didn’t work and the food at the restaurant (the people there were terrific) was not so good. I had an early flight, so I went with a less expensive place, which was OK all in all.

Nice place to stay in.

room was great bed comfortable; staff accommodating . Appreciated the airport shuttle and the dinner buffet

Great, relatively affordable option near JFK. I’d stay here again without hesitation.

Good

Superb

Y

My stay was quick just over night the room was very clean. Nice small bar food was good.!

My only frustration was the valet parking. The communication around it wasn’t very clear. There was no obvious signage explaining where to pay or how much it would cost, and the information provided by staff felt a bit vague. Aside from that, everything else was great. The room was clean, spacious, and well-maintained. The beds were comfortable, although the pillows could be a bit firmer for better support. Overall, I enjoyed my stay and would definitely consider staying here again.

let me start with the airport shuttle, waited for almost 45 min after calling the property . Staff at check in was polite and helpful , however during checked out when needed some small change for tips. the staff at the counter was every unprofessional by showing the attitude. Room is clean but the mattress is old and sank in and edge of the bed curve out. Need replacement. carpet at the coridor is dirty. The only restaurant at the hotel need improvement , besides pizza , nothing is presentable at all. way way to salty. to be frank, i was pretty disappointment with this one, not the standard of DOUBLE tree i am use to .

Clean room. Breakfast options were great. Staff was friendly, courteous and helpful. Fast check-in

Shuttle took more than An hour to arrive!!

Being a Hilton Honors member, I was surprised that they charge $25 per person for continental breakfast. I guess that’s in New York City.

Good

Very professional and welcoming staff across board. Nice stay.

All good!

.

Room is very noisy.

Very modern, clean and efficient hotel. Staff were friendly and professional. Room was modern , spacious and well thought out with fridge, microwave and necessary amenities.

Stayed only one night, hotel has a nice little bar and restaurant, food was good and all needed was available.

It was ok

The room was clean & staff was very helpful, especially Latoya. We were first time visitors to the city & she graciously took the time to give us directions, even writing them down & telling me about a helpful app where I could buy tickets for the Long Island Railroad. She made our venture out alone so much easier!

I really enjoyed my stay at the Doubletree by Hilton. Everything went well, great and helpful staff. Breakfast was delicious.

Not applicable

Very good

There is not much to do around the area so if you need to get out it will be Uber or Taxi. However if the goal is convenience to JFK then it is ok.

Not a well maintained hotel, toilets move, rooms not cleaned well at all, can hear outside traffic noise. Would not stay here again even for convenience to airport. Find another option.

The staff was just amazing. The beds were very comfortable. The shower was the best part of it all but actually, I just really enjoyed staying here me and my family. We plan on coming back again.

shuttle bus is a great help! I appreciate the bus driver. A heads up: expect a 30 minutes from the hotel to your terminal if yours is not the first stop even in the early morning. only it's pricey but it is normal with the current economy

shuttle bus is a great help! I appreciate the bus driver. A heads up: expect a 30 minutes from the hotel to your terminal if yours is not the first stop even in the early morning. only it's pricey but it is normal with the current economy

2 nights and the staff were all helpful and friendly. We even got cookies. Quick check in and check out. Shuttle service also very very good

Very Cleaning updated. All Around excellent experience. The only minor dings were the shower has a sliding glass door. The first panel is fixed. You have to go through the open panel in order to turn on the water so you get hit with cold water if you're not careful. Also the rooms are very nicely updated and I wonder why they didn't put in comfort height toilets instead of the old school Lowriders. The other Positive significantly outweigh these two little minuses. It will be my go to near JFK.

Exceptional

Exceptional

The property overall was good. Our room was okay but a bit pricey. A pool definitely should be added on the property as well.

Quick fast and good for flying

I like that the receptionist was very accommodating and pleasant to talk with just perfect for experiencing a tough night after our flight got canceled and rebooked the next day. We only had to sleep for a few hours but we felt rested and ready for another day at the airport. Such a life saver!

I like that the receptionist was very accommodating and pleasant to talk with just perfect for experiencing a tough night after our flight got canceled and rebooked the next day. We only had to sleep for a few hours but we felt rested and ready for another day at the airport. Such a life saver!

Staff check was dreadful. No eye contact or even a smile. Also no info given regarding shuttle back to airport, we had to ask him. Room was noisy due to construction nearby, and other guests around us. We arrive late so we didn’t eat or drink anything during our stay so I can’t comment on those aspects of the hotel. On a positive the room was clean and comfortable

Staff working the restaurant left a bad taste for us, Overall the rooms were nice, and the shuttle to the airport was nice -- but do not plan on eating here. There really aren't many other options close by for dinner so it made things pretty incontinent.

Front desk staff need to friendly know surrounding area as they doesn’t know where is pharmacy in that area and it’s only 14 mins from hotel location also airport shuttle doesn’t drop back at terminal as they suppose too property and location is great…

Comfortable and clean. Cookie was unexpected and delicious. Parking lot was a little chaotic. Small front space

Comfortable and clean. Cookie was unexpected and delicious. Parking lot was a little chaotic. Small front space

The property is very clean and the staff is very professional.

Dirty walls in bathroom. The view outside was the dumpsters and the back of the next building. Not a quiet stay. Traffic outside was very loud.

Clean room. Appreciate most of experience. Two concerns. (1) Airport shuttle can be overwhelmed with passengers at peak times. (2) The hotel offers no baggage check. I repeat, no baggage check, in case this is something you desire or need.

The room was a nice size with comfortable beds. Shower was very easy to use. However, the room was not clean and the airport shuttle was not available as promised due to them not taking reservations and assuring that people could make their flights on time. We had to use Uber and staff didn’t seem to care. Also phone in room not really operational which could be a safety hazard.

Comfortable bedding The room is comfortable and spacious No one is helping bring the suitcases to the room

Location and shuttle service to airport.

Very crowded

The hotel was very accommodating and clean and easy trip to JFK. Staff excellent and very clean. Great place to stay for early morning flight

Clean room. Nice staff. Reasonable rate

It was noisy all night - highway traffic, construction outside, toilets flushing so we got little sleep. I requested a wake up call but didn't get it. Otherwise it was fine.

Clean & nice hotel

Called for airport shuttle not information provided. On arrival not give better information about breakfast and dinner called for hot water didn’t came to check just ask to change room after I unpacked my luggage very very poor service never want to go again in this property

Davin was amazing. Very personable and friendly and attentive. I had already paid for my room and found out after I arrived that I had to pay $150 deposit for incidentals. I couldn’t use cash. It had to be my card. I did get it back. The shuttle doesn’t go to the second airport in the vicinity. I had to pay an additional $78 to get an uber from LaGuardia to the motel. You will get more business if the shuttle runs there as well. It only said shuttle service and failed to mention LaGuardia wasn’t included. If it hadn’t been so late and my room already paid for I definitely would’ve considered another establishment. If you want help with luggage don’t go there

Hotel should have good kitchen. Chicken was fibrous. No staff to take your luggage to room. Vipin C Sharma

Great stay! Exceeded my expectations. Staff was both warm and professional.

Convenient close to jfk with free shuttle.

AC was not working, coffee machine was not working

The room smelled smoke and old. They gave me another one that was only a little better. The shuttle van let me waiting for an hour after I called twice I had to take an uber Not smelling good and shuttle us is virtual

Everything was 10/10

bad shuttle services

Love this hotel

Great location before the early morning flight at jfk

Excellent front desk staff

Beds were super uncomfortable

The bar was great, the staff were better. They were so helpful and kind.

Staff were not very helpful or welcoming. Rooms not well sound proofed as we could hear everything that was going on next door.

Good breakfast. Great staff.

Has all you need for a quick stay. Room was ccomfy and food at the restaurant was good

Room was more modern than I expected and the size was good. Room was ready earlier so that was a plus! Staff were pleasant.

The room was clean. Staff was friendly and efficient. The lobby was vibrant and buzzing with people.

Good

Nice

Very nice room!

Room excellent, Check in ditto, but Bar and Restaurant arrangements leave at lot to be desired: I expect a separation between the two - I don't expect to have to eat a meal while trying to ignore the noise of a bar full of drinkers enjoying themselves.

$225 for a night is fine, but $60 forced valet parking, and charge extra for breakfast on top of it. $350 and have to wait for a Truck.

Clean room!

A nice clean hotel with a great restaurant that's very close to rhe airport.

Easy to get to and shuttle service was great. Lots of options at the breakfast bar. Beds were comfortable and room was clean.

I order food by uber eats

The staff

Was never told that breakfast and parking was not included.

Was not told that parking and breakfast was not included. Very disappointing.

Good

Great location

A very peaceful stay when unexpectedly stranded alone. Check-in was smooth, excellent shuttle sevice

The bathtub was blocked and the door handle to the closest was broken

The shuttle was extremely convenient and ran all day and night. The staff assisted us and provided a welcome snack. Our food delivery was able to be dropped right to us in the lobby. The window in the room didn’t have a great seal on it and you could hear all the road noise.

After hours of negotiation, the reservation made through Bookings but not received by the hotel, was finally honored. This took place during the snow storm when there was no ground transportation. My wife and I are senior citizens, 88 and 82. We were hardly to be expected to walk out in the snow storm with our suitcases. A booking, including a booking numbers, confirmed by text, was not received by the hotel. It should have been treated like any other reservation, as we arrived with good faith expectation to be served. Especially, during a historical snow storm, we were disappointed that we had to fight the system for hours in order to get our reservation honored.

Glad for the restaurant onsite because limited food options nearby and it stayed open til 11. Free airport shuttle, warm cookies upon check in, comfortable bed, spacious rooms, friendly staff. The shuttle for that evening was not planned well for the schedule. 45 min waiting in the cold with over 12 people waiting when other hotels had already came and gone multiple times.

The shuttle pick-up and return to the airport was very helpful.

Comfortable bed. Good food option on site.

Only had 5 hours stay at hotel - clean, convenient, quiet and comfortable.

A little pricey for a bed at the airport. No food options near the hotel.

One my first day the lobby was crowded , but the staff handled everything with professionalism.

Clea

clean and comfortable

Yes room was spotless

The room was so nice I would recommend !!!!!

Spotless room. Awesome staff. Very welcoming and felt honored.

Booked unintentionally due to fat finger mistake. The website and the property refused to refund the cost despite contacting them immediately after the mistake. Was disconnected 3 different times on the site's customer service chat. Because the site avoids facing customers they've swindled, I had to turn to an Internet search to find the customer service phone line. I was then passed around to 3 different agents who all told me it was out of their hands. I will never make another reservation on this site or stay at this hotel chain again.

We had to wait an hour for the Double Tree shuttle to pick us up from JFK. After calling 4 times they finally came and picked us up. Upon check-in we asked for an sleeping cot for one of our kids and they said they'd have it brought to the room which never happened. Also the room had an odd smell.

It was easy to check in, and the room was clean and comfortable with shuttle service to and from the airport.

Quick and easy check in and timely shuttles

First, Josiah at the front desk. He was VERY informative and welcoming. Secondly, the room was very clean. Lastly, the breakfast was really tasty, I just wish they had Turkey, chicken or veggie options because I don’t eat pork. Other than that, I had a great stay.

Smooth stay

Bad time no parking

The room was spotless and cleaned

Clean room, courteous staff

Excellent shuttle service staff and close to the airport. Probably the most forgettable Hilton brand hotel I’ve stayed in.

Clean Anybody can walk in and roam around

Staff was nice and room was clean.

Everything was clean, but the staff was awesome.

The room was clean and the staff welcoming.

The buffet was garbage…drinks were not good I was surprised I usually like Double Tree Hotels

I’m a member of Hilton. I absolutely love the cleanliness, hospitality and most of all the cookies

Nice place

Clean, comfy beds. Great quick stop for our wait for jfk flight

Room was very clean. Staff was courteous

Room was clean.

We did have to ask to change rooms because there was n hot water in our room. The rooms were clean and the personnel responsive. Especially good was the restarurant food and service.

The shuttle from airport to Hotel kept us waiting for an hour in the bitter cold, no explanation or apology given.

Everything was amazing.

Room was clean. Staff was so friendly and kind! Shuttle to JFK was so helpful for an early flight

Perfect

The hotel was clean and the receptionist was super friendly and helpful. We were on a layover trip so we only stayed one day. Our only gripe was the airport shuttle that took a long time to arrive and we were waiting outside at Federal Circle on a pretty cold evening. All in all it's a decent hotel.

Clean, quiet, nicely renovated

INSENSITIVE ANDREMOVED FROM REALITY

The beds were extremely comfortable

very professional staff.

The room was perfect space for me.

Room was ok. The bathroom was dingy and they charge you $40 a day to park your car even if you are a guest.

Nice room….clean….very nice staff…super comfortable beds

It's definitely not the old Doubletree. They used to be a step up from the bottom, but adequate tier of hotels. Instead, the hotel was quiet dull. White walls. Gray carpet. But the bed was quite comfortable and the location was fine.

Very clean, staff was friendly. Lobby had everything you might need if you forgot anything.

While waiting for our shuttle we asked for water and were told it is available by purchase only, again rudely by manager. We are thankful for the shuttle direct to JFK terminal.

Excellent

Superb

Poor bus shuttle pick up from the airport. That's the only reason to stay at this hotel and they didn't even do bus shuttle pickup on time, promptly. Was waiting outside in the cold for 1 hour.

The staff was very friendly and knowledgeable. It did take a long time to get dinner in the restaurant on site. To make it right the server took half off our bill without us asking. Shuttle service was good. I would go back because of the staff. Overall the room itself was just average.

Very clean and super comfortable bed

Room was dirty. Old food stuck in hvac unit, hairs in shower. Restaurant food was good but very understaffed. Very convenient to park and shuttle to airport is good.

Perfect for a one stay to fly out

All good except, put a gash on my hand coming out of bathroom on the door strike that sticks out way too far..

I left before breakfast but I ate at the hotel restaurant for dinner and it was very good

Breakfast was fresh.

Clean room, friendly staff, easy access to JFK, shuttle runs 24hr and onsite valet parking.

Excellent

Thermostat control out of control. From 90 to 68 with no form setting capable. Terrible night sleep

I left before breakfast started.

Mr Davis who drove the shuttle provided excellent service. I have a special needs son’s and Mr Davis helped us and gave us much needed time. He took the time to make sure we got to the airport and where we needed to be. His courtesy, kindness and professionalism was appreciated.

bathroom were mess, there is so much sound from the road… one can’t sleep.

The room was in good condition.The staff were polite and helpful. However, I am still yet to receive my refund for the security deposit

Room was clean, quiet. Great for a night stay.

The rooms was expensive for a few hours of sleep, but it was close to the airport. The check in was smooth, food was pretty decent and the rooms were clean.

great breakfast

Good experience..a little noisy from highway traffic and a little pricey.

Same person checking people in was cashier for snacks and toiletries. Do not blame them for the mess since they were trying their best but management of the building and staffing was not great

The room was nice everything was pretty good

Clean room. Healthy breakfast. Convenient location.

ill be back

We didnt use it

I didn't have breakfast I just came from the airport to spend the night come on I worked out pretty well and the hotel is really nice and clean

Todo delicioso comida

Yes

Amenities advertised on the website, such as luggage storage, are not available. Front desk staff were also not courteous.

Ok

Comfortable would stay again

Good

The staff was very patient and helpful even though they had an influx of customers (I would assume because of flight delays).

The room was clean.

Clean and spacious room

Room was clean. However the HVAC unit ran and made loud noises all night. They guaranteed shuttles every 30 mins. But multiple groups of people had to call taxis due to no shuttle drivers.

Helpful and polite staff. Clean room.

When I finally arrived at the pickup point and called to request the shuttle, I was simply told to “wait 15 minutes,” and the call was disconnected. After waiting about 30 minutes, I called again and received the same response before the call was ended again. Unfortunately, it was an especially cold and very windy day, which made the experience quite exhausting and uncomfortable. This situation also made me wonder whether guests without access to U.S. phone service are effectively unable to use the shuttle at all.

The rooms were clean. The staff were not friendly at all. They basically don’t greet you or acknowledge you and are very mechanical in how they treat you as a customer.

Check in was easy - Front Desk was friendly - Location convenient- parking expensive (but it’s NYC) overall good place to stay.

Staff was very nice

Yes

We stayed overnight on a stopover to Barbados. Shuttle worked well in both directions, check in/check out quicker and easy. Room clean and well equipped.

The staff was very nice. Hotel was very clean. I asked for extra towels and they came very quick. I will definitely stay here again.

Ok

Clean room

Clean, comfortable room. Courteous staff.

Room very clean and odorless

Amazing staff! Hotel is clean! Valet was amazing! No complaints

no wifi and staff were quite rude and have not returned my deposit for nearly 3 days

Thank you,

beaten, the receptionist was kind and efficient, the room was spotless, comfortable and quiet. We were even able to catch a shuttle back to the airport. Lovely

Staff very unfriendly

Great stay. Will stay again

The chicken process was very slow. There were not enough front desk people to handle the crowd. No cookies were offered. I don’t know whether none or available or whether it was just so busy the front line staff forgot. I will give kudos to the front desk staff. They were very nice. Our room was clean and the bed was very comfortable. One other downside was the fact that the ice machine on our floor was inoperative.Checkout was easy and it was easy to find the shuttle van. I guess the best recommendation I could give it was the fact that I will stay there again if the need arises.

The airport shuttle was wonderful! Left before breakfast!

Courteous staff and clean rooms

Very helpful check in. Breakfast was great for price

Heat was not working in my room so they quickly moved me to another room. Central located near JFK. Free airport shuttle and warm cookies at registration.

They only give us one room in 2 bedrooms booking pay at the hotel , said that Expedia cancel it but still showing booked at the app, and then charge us for the pickup shuttle from the airport for $454 in my card the next day , employees are rude except the dining , made us freeze at the airport before sending the shuttle , stuff is not friendly , I will never recommend these kind of costumer service , Unprofessionals!!!! I will file a fraud complaint to my bank for charging us for shuttle service because your website said it’s free

Yes

The AC was making noise, the hotel staff was not able to fix the issue

Room was clean and the service waa amazing..

The stay itself was great, but it is definitely a distance from NYC. I learned to get into the city using one bus and two subway trains. The room, breakfast, and cleanliness were all excellent, and the complimentary bottled water was a nice touch. If you choose to take an Uber, expect to pay between $110 and $156—very pricey. The Q60 bus was not dependable; two stops before mine, the driver made everyone get off around 9 p.m. with no explanation, which was not pleasant. Overall, I don’t regret the stay, but it was far from NYC.

Clean, room and much more. Everything as expected

The room was very clean and staff has great customer service. Did not use the shuttle but it seem efficient cause they were very busy.

The shuttle took too long, check in took even longer, and room was okay. Definitely does not worth $500 rate.

Room was good. Toilet was hard to flush but did eventually flush. Insane you have to pay to park your vehicle there. Staff was pretty nice, however acted like my husband was there trying to steal stuff whenever he was trying to get a cup of coffee from the breakfast/snack area. Couldn’t hear any planes. Pretty good access to public transport- about an hour to the city between buses and subway. Sat for over an hour at the airport in the freezing cold waiting on a shuttle because you have to call and request it which I was unaware of (I booked through Expedia so this may have been the disconnect), even though all the other Hilton shuttles were just coming back and forth. Room for improvement, would stay again though.

Rooms were clean, shuttle to and from the airport was super easy. I would definitely recommend this property to stay.

awesome place and very great staff, Udrian was a veryt pleasant to talk to. very friendly and very clean rooms.

The staff was super friendly and the room was very clean

Staff excellent

Breakfast was too expensive for what is given. Valet parking is also too expensive and the workers can’t keep track of tickets. They couldn’t find my car for 20 minutes. Reception desk unwelcoming and make you feel like you are bothering them to check in

Excellent

The proximity to our parking was very convenient

Room was very clean

Great! The room was clean and comfortable.And everyone was very friendly! Easy to get to and from JFK by their own transport. I would definitely stay here again when flying to and from JFK!

The room was clean and staff friendly. I would definitely recommend it. I've stayed at other Double Tree hotels and I've always found them to be adequate. Breakfast was a bit pricey and more so the "market place" but I guess it's to be expected in an hotel in New York and near the airport.

The staff is dressed is ill fitting clothes and barely acknowledge you when you come in. I was able to change my room at first and the desk person didn't completely act like I was an imposition so I thought it might it might not be awful. I go up to the room and the bathroom smells like poop.The toilet seat is up, which is gross in any case, but it immediately exposed a mismatched toilet - with the actual seat way too small for the bowl. Nauseating. Needless to say, there was no sanity safety seal. I call the desk to tell them and they send the head of housekeeping, Jennifer, to my room. Jennifer couldn't have been nicer and she apologized for the bathroom and cleaned it herself, or so I thought. I thanked her for coming by so quickly

I can not figure out why my second room was more expensive than the first. They were booked at the same time. The front desk person could not answer that question. Parking was horrible with no hotel parking accept valet parking at $50 per day.

Clean room. Close to JFK.

Perfect hotel for a layover or an early departure. Shuttle service and a quick hop to the airport. Stay here every time I’m flying through JFK.

N/A

Noisy and too busy… was and felt chaotic 😢

Room clean, no hot water in shower and coffee machine broken!

Staff were great. Room was fine. Your so-called Shuttle was totally unorganized and inadequate. I had to use a taxi.

Phenomenal stay the service was excellent.

Yes very clean room. Staff very pleasant

Room was clean and comfy. Front desk Staff were great and nice. Buffet was most excellent and the dining staff were wonderful, sweet and helpful

It was the perfect stay after a long flight

I prepaid for a sweet and was told I had to take a regular room, but it was gonna be the same price so I lost $100 on that deal. Good morning shuttle was a nightmare. I don’t even want to start with that. You have a lovely hotel, but I’ll never stay there again because of the above problems however, in the bar, Cheryl was an absolute dream and made our evening very comfortable and happy but you need to get a damn luggage card and a place to store luggage so that people who are older don’t have to schlep their bags all over the place😡 plus I wanna refund my money because I didn’t get the receipt that I ordered a prepaid for you are not a Hilton that’s for sure

Clean

Room was nice. 24 hour shuttle to the airport was great.

spotless room great staff

Staff was ok but certainly not the most friendly nor helpful. There is no reason to choose this hotel. Continental breakfast is a given these days but not at the Doubletree. They charge $25 per person for breakfast-which is beyond ridiculous and the place was empty so I’m sure others agree. Best part was the shuttle back to the airport.

Clean room, staff was great!

Rude staff, no trolleys or bellman. Good things are the location and shuttle to airport.

Great staff

Yes and Yes.

This hotel needs a facelift

Staff very friendly

Room was very clean and neat. The reception was very welcoming. Airport shuttle was convenient both arriving and departing even early in the morning.

Convenient for gettiing to the airport

The room was clean and comfortable

This hotel has been listed as free parking but you need to pay $50 per night. The line to check on was unbelievable while people at the desk doesn’t seem they cared enough to check people in after a long trip

Everyone we interacted with was courteous and attentive and made the unexpected layover much easier. The room was clean and quiet, and the shuttle to the airport was easy and seamless. The driver worked to fit everyone on our 8 a.m. run to the terminals. Thanks….

Yes

Quick easy shuttle and appreciate the 24/7 availability.

Yes I'm a pleasant experience. The cookies were a sweet (!) touch. Thank you..

Latoya at the front desk went 100% over the top for helping us! She is a treasure!

It was clean and spotless.

The hotel felt very ghetto - the toilet wasn’t cleaned properly and the shower didn’t feel clean

Desk staff were helpful with bus and train schedule questions!

Everything was great!

I missed my flight, and was able to check in early. Taking the shuttle to and from the property was great.

Shuttle was good, everything else was good except our room was next to a power unit outside which ran all night and was very noisy. Got no sleep at all.

The restaurant not so fine. Service was slow, french fries were cold when served. Because there were no other restaurants in the vicinity, the food was over priced. The neighborhood was poor. The hotel was okay for a very quick in/out stay with just a room needed.

Great hotel and stay dining was overpriced

Great room and great amenities…we will return soon!!

Good

I experienced an unforseen situation in my family and had to do an emergency cancelation. The outcome of my cancelation was very disappointing, especially considering my situation. Every time I visit New York, my first option is always the DoubleTree Hotel. Why support a business that is not supportive nor empathetic during a time of need, especially during a time of unforseencircumstances. Once again, I am extremely disappointed and would actually reconsider booking here again.

Great place to stay for next day flight from JFK. Shuttle great.

There were no a la carte offerings for breakfast so $25 plus tax was too much to pay for the little that I ate.

Great stay

The airport shuttle pick up from the airport was very disappointing and we had to wait for about an hour, not what you want when your flight was 7 hours long, having been delayed by 2 hours. It was an overnight stay so didn’t see much of the hotel at all.

Courteous staff and clean and quiet location!

Excellent

This was a terrible stay. Staff spoke very poor English, hard to communicate with everybody. No instructions for dining, rude greeter. TV was broke (bad speakers). A/C was very loud.

Clean room, comfortable bed, and shuttle at 3:30am directly to our gate.

Yes

Yes, spotless.

Shuttle service very good aswell. Would recommend this hotel for anyone needing a stopover at JFK

Room very clean

Good experience

The surroundings may not have been the greatest & with lots of construction, but the inside does not match that. Also not a fan of paying to park at hotels, especially excessively. However, hotel was upgraded, clean, & included all the amenities. Front desk staff was super friendly & even sent my daughter with a snack bag for our flight home!

Staff was great

The free shuttle service was horrible. We waited for over a half hour to be picked up while we watched Marriott van after Marriott van come and go picking up their guests. The ride to the hotel, which advertises itself as one mile to JFK, took twenty minutes, as while everyone is instructed to meet the pickup van near the rental cars at Federal Circle, this does not apply to crew member guests, so the van headed back into the airport terminal area to pick up a crew member. So about an hour total after we had picked up our luggage to when we arrived at the “1 mile away” hotel. When we got to the hotel, four more vans sat idle in the back. The morning was no different. Vans were supposed to go every thirty minutes on the hour and half hour. Instructions were to arrive ten minutes prior. We came downstairs at 6:50 am. There was a huge group waiting. 7:00 came and went. People gave up waiting and called an Uber. Taxis went for thirty bucks. 7:15 the van arrived. Everyone was packed in, many standing. The driver left, came back five minutes later, argued with hotel staff outside the van while we waited. And for just the icing on the cake, the chocolate chip cookies which is Doubletree’s signature never materialized. Choose Marriott. Everyone on the van was voicing the same sentiment.

Front staff seems angry, air in room was not working, refrigerator was not working. Perishables that i brought woth me spoiled as a result. I visited front desk and called several time to have issue rectified. To date no one came to assist even though they said they would

The staff are awful and if you're not a pilot or cabin crew, forget about even being spoken too. AVOID

The bed

Room clean and quiet.

Would not recommend

Yes, but the room we had was right over the shuttle area in the parking lot so all night long we heard the backup lights didn’t like the light menu in the restaurant. I didn’t like the buffet. The beds were comfortable. The sheets were good toilet was too low for me. I just had knee surgery. I wouldn’t go back there.

Room was okay and staff were great.

Everything was fine, except the internet & refrigerator didn't work.

Our room was very clean, the beddings and towels were fresh, the housekeeping staff (specifically Adriane) were very polite and courteous. The aiport shuttle drivers were courteous and welcoming.

Great team at the reception !!!

Continental breakfast was good very convenient minutes off the highway. Property was clean and the rooms.

Awful. Front desk staff was disrespectful and misleading, refusing to rent a room to me because I was using a third party.

cerca de JFK

Airport shuttle was easy to find and the driver was very helpful. Staff at the hotel were very pleasant!

Very conveniently located near JFK

The airport shuttle is a challenge to locate from inside the airport. However, once you arrive the shuttle area is clearly marked. Bar options are suffice

It is very noisy . They have a big fun outside so you can hear it very aloud

I like the clean room, staff politeness and airport shuttle

Great experience

Thank you so much for my stay. My room was incredibly clean and the bed so comfy! Reception staff were incredibly helpful!

On time, very nice crew.

front desk is very friendly, easy to get shuttle bus and bus drivers are also very nice esp David

The hotel has no respect for its customers it’s a shame ….

Shuttle service was good. Check in was good. Room was clean.

Near to JFK

Nice size room. Comfy bed.

They charged a fortune for pqrking and they didnt honor the long term parking fee

The front desk staff and shuttle drivers were all great. Very helpful and friendly

Good

Clean room

Breakfast was nice. Overall experience was great.

Airport.shuttle was excellent

Courteous

This was a very last minute booking due to flight issues so I appreciate the accommodation. Room was nice and clean overall. Amenities were sufficient. Only complaint is that it was really loud with the neighboring rooms and you could hear the rooms upstairs as well.

Shuttle was easy to find. The resturant wasn't bad, however they were busy and my burger and fries were cold.

The room was clean with a good view. They provided safe and fast transportation to jfk. Plenty of parking if needed. Staff was very friendly and attentive.

Good price range. Very clean. Excellent staff.

Airport shuttle was easy to find.

Great place to crash after missed connection. Very accessible

Hotel staff was a bit noisy in the halls but the service was great.

The people on the desk were excellent. The room was fine,. The only criticism was that the ice machines on at least two floors were out of service.

My room was just above from all the a/c units for the building not a restful night it all. It is not a place where you will like to have a walk. Front desk employees were fast. Restaurant at night for dinner was slow. Shuttle from the airport was really slow. Just a place to sleep next to the airport with nothing extraordinary besides the price ..$250+ welcome to NY!!

Shuttle nice and convenient. The front desk was very friendly and informative. They helped with directions and we loved the welcome cookies. Staff very friendly and helpful. They even loaned us a lint cleaner for my suit and mom's dress. Pleasant room. Coffeemaker, Fridge and microwave was a welcomed convenience ! View of Manhattan included! :)

Lighting is bright white, so no nice atmosphere throughout the hotel. Menu in the restaurant was mediocre. So for a Hilton hotel for that price very disappointing! Staff on the other hand was super friendly and helpful.

Immediately call the hotel to ask if he can return since I was ignored and after an hour and fifteen minutes decided to take a cab to this hotel. In the front desk I commented the experience and in a badly manner the lady just said “thank you we will notice and inform the manager” terrible welcoming atittude

We didn't get the coupons for breakfast when we checked in, so we had to argue 2nd morning for the coupons. We have to pay $33 fee on top of $74 purchases in the hotel grocery store for 6 instant noodles, 3 beers and 1 salad plus two small bag of chips. Very overpriced.

great staff

Friendly and helpful staff in this convenient off airport hotel. Free shuttle to and from JFK is a bonus , also used it to get to the air train and then on to the subway for a day in Manhattan, as we stayed two nights. Can’t comment on breakfast as not complimentary or included. Room was modern , light and airy with a comfortable bed , tea and coffee facilities in room with a fridge and microwave also, definitely stay again if passing through New York. Hotel is in residential neighbourhood so few local amenities.

Everything was nice!

The only issue was when we arrived to the airport that we wait 2 hours for the shuttle to pick us up. After that everything was great

Shuttle was great.

Clean rooms, the staff is amicable, convenient airport shuttle

Airport shuttle was very convenient, staff were very friendly and helpful, room was clean and modern

The property was just an older property the pictures definitely don’t match there is nothing close by at all. The staff was nice and very helpful but the property definitely needs and upgrade

.

The shuttle was on time and very convenient. The driver did an amazing job getting us through all the construction and traffic.

Nothing it was a terrible stay wouldn’t ever stay there again

Raises!

There were no sugar free options in the drinks area except for a Snapple Raspberry Tea. I would have at least expected Coke Zero or Diet Coke as an option.

Awesome

Staff was amazing!!! Very clean, fast check in and out… shuttle to the airport runs every 30 minutes!!!

Beautiful room and they offer a free shuttle to JFK which makes it a great option for an overnight stay in NYC.

The staff were rude and not helpful

Great check in staff, restaurant serves till late

Clean room

Very convenient.

Hotel needs to be updated.

Not enough staff to handle the large number of guests checking in at the same time - 10pm! It took an hour in line to check in and no cookies!!!

Hotel is poorly managed

I Would Have Prefered A Room On A Higher Floor.

it was close to la guardia

Front desk staff so rude

All good

The shuttle to the airport was good but there was no facility to store our luggage, so we felt trapped. In addition, the room was facing the highway and the airport runway and the window was not sound insulated and we were disturbed all night by traffic noise, as if we were outside.

Rooms are rundown falling apart staff is rude and lazy

The rooms are spaces and seem recently renovated. Room was pretty clean.

The bath tub had dark soap scum on the bottom. We wore our flip flops to make sure we didn’t catch any fungus.

Everything was good

Its very a convenient option.

The duvet cover had brown stains on it and requested it to be dealt with. just coming back to hotel to see if it has been done or not but there weren't quick to resolve when we reported. Building seems fairly new, rooms decent size but Im struggling to get over the dirty bed issue

Excellent rooms, good shuttle service, good staff

I did not feel safe leaving the property grounds at all. Dozens of people 'hanging out' at the streets right outside the fences. Property itself was nice and clean and staff was friendly. But check-in took way too long. MY personal check-in was about 5 mins but I had to wait 30mins for the 2 check-ins ahead of me! Not sure what was going on..

We were there to see a show at Forest Hills and this was an easy uber away. Shuttle to airport was awesome. Staff very nice, room very clean. AC was cold. TY Doubletree

All was good

I've stayed in this hotel in January 2025, and my recent stay on Sept. 23-24, was just so far and not at par with my previous experience. The good - pastrami sandwhich from the hotel restaurant was excellent, and the wait staff have always been friendly, so to get a nice meal and cold beer after a very long flight was very pleasant. Now the bad - the elevators were smelly and dingy and there was no baggage trolly. I don't understand how a hotel can not have a baggage trolly. Finally, the worst part - my room was not cleaned and made up properly. I can tell what the previous occupants ate because the trash bins were not emptied. The bathroom sink was nasty with splatters of food debris. The facial tissue dispenser was not replenished. I can probably go on if I took the time to inspect some more but I was too tired from an 18 hour flight from Singapore, to be bothered. Please do better. To pay $500+ for barely an overnight stay, and not get a clean room, never mind clean common areas, is dishonorable and just a big let down. Please please please do better.

Made

It was basic

Check in ataff were rude. There is a qr code

Wish they had Fox Business Channel on their channel list

Breakfast was another disappointment. Despite its high price, it was served cold and did not meet reasonable expectations for quality or value. That said, I want to commend Latoya, the only staff member who truly demonstrated excellent customer service. She was attentive, proactive, and genuinely committed to meeting our needs. I also appreciate the prompt response from the safety staff, who addressed the slipping hazard with care and professionalism.

Crispy clean sheets bed was comfortable and it was quiet. All three of those things were necessary after a long hectic travel day. And were nicely provided by the staff. Along with warm smiles even though I believe they were having a long day also. Great job staff.

Nicely renovated

Distance

Bartender was a great guy and the woman who checked me was very busy but polite and kind! Those two made my visit to New York much more accommodating!

the workers were very nice - exceptional. the greatest reward goes to the valet parking gentleman - extremely nice and polite and helpful. this gentleman was very young, black with dredlocks. i'm sorry i never got his name

Cookie .. Yummy Cookie and Courteous staff.

Information about airport shuttle should be more clear. Especially for those, who don't know JFK airport and its property.

1. No hot water - lukewarm at best 2. The tub did not drain - several inches of water remained in the tub for over 30 minutes 3. The door to the room was not aligned with the door frame, so a space of almost 1" allowed light (and potentially observation) from the hallway to enter the room. I was quite shocked, to put it mildly.

The hotel is very convenient to JFK. It also offers long term parking when flying out of JFK

Stayed here one night between flights. Check in was easy and the shuttle was convenient. Bed was comfortable.

The property is great. Staff is great. Not convenient for dining or shopping away from property.

The front desk girl her name is saiyara she is so friendly and kind

Room was spacious and clean! Name on the tv was a nice touch! Bed was comfortable! Pillows excellent!

Hotel was close/convenient to JFK Airport as a late evening flight was delayed to the following morning. Last minute booking was stressful, but the online booking APP made it easy, the two ladies working the front desk were amazing, offering up toothpaste, toothbrushes, deodorant and waters as I didn't have my checked bags/luggage with me.

Check in was smooth and quick, staff were friendly and helpfyl! The cookies were great for a welcome snack, room was clean and the bed was comfortable

Great property, customer service, clean and near the airport (a bit older, but rooms are perfect)

Liked

The hotel restaurant service was poor- long wait times and lack of communication on status of meals

Clean room, welcoming staff.

Excellent customer service, very clean and comfortable room.

It was good, staff was excellent.

Location to JFK was great however the hotel shuttle is slow compared to the other hotels in the area. Staff friendly, room clean.

Great experience.