Courtyard by Marriott New York JFK Airport

The AC doesn’t work in this hotel. Terrible experience

Check the air conditioning right away. On a 90 degree day the air conditioner wasn't working. When I mentioned it to the front desk I was handed a card to email the manager. Also, expect to pay for the valet. Street parking is only option and not the best area. One positive is the restaurant food was better than expected.

Exceptional

The closeness to the airport and the free hotel shuttle to the airport. The microwave and complimentary water in the room. The quiet and large room was clean. The shower screen was not water-tight, therefore the water leaked out when one showered. It was also a rainfall shower head and the shower was very loud and noisy when used (running water). The room decor was a bit out-dated, but it was clean and spacious.

Great location near JFK, good shuttle driver, smooth and easy check in.

Passable

Close to JFK

It was a great to stay between flights out of JFK. Everything you need including a good restaurant, fitness center right there.

Cleanliness, firm bed and good pillows. Nothing

Everything Everything was great

The shuttle system worked very well. Just a 5 to 10 minute drive from JFK

Poor

Exceptional

Very good

Pleasant

Great dinner and breakfast after a long journey home from Europe. The room was clean and the shuttle to and from the airport was terrific.

The shuttle was a blessing! We were able to use it to get to the Airtrain and into the city.

sorted the shuttle helpfully

Easy airport access with 24/7 shuttle.

This hotel has an excellent location very close to JFK. We give very high points to the staff as they were excellent, and very attentive to our every need. The room we had was slightly dated. The exercise room was beautiful. The on-site restaurant was okay. All in all the hotel was slightly overpriced no doubt because of their closeness to the airport.

Airport shuttle good addition to the stay. Beds were comfortable, staff were helpful and friendly, food choice, although limited was reasonable quality. Chairs in the room could have been better, To access the safe you had to go down on your kness, would have been better if it was at waist height.

Good checking

Shuttle, close to airport, friendly staff. small room. dated.

DID NOT OWENER RESERVATION OVERBOOKED 20 PLUS ROOM WE HAD NO WHERE TO STAY TILL WE FOUND ANOTHER HOTEL AT 2 AM

Very close to JFK and 24 hour shuttle service to airport High priced

Non

Perfect for an early flight from JFK. Staff were welcoming and efficient even though it was very late in the day when we checked in. I assume most of the customers use this hotel as a convenient night between flights. I was disappointed that no early breakfast options were available. I would suggest a simple breakfast with hot tea or coffee would suit most people.

Exceptional

ROOM, CLEANLINESS AND SHUTTLE

Close to airport, morning shuttle, small but good restaurant for a decent meal on a layover. Very friendly and helpful desk and restaurant staff.

Decent place the toilet wasn’t working just everything was old in the room

Superb

Passable

Very good

the shuttle was terrible and though i was departing from terminal 4 , the driver refused to drop me at departure and i was dropped literally to a place for cargo and i was absolutely alone in the entire place and in that rush to check in , took me apprx 8-10mins to get to my departure terminal . the shuttle serive for which we stay there

Comfortable bed, close to airport & shuttle service Furniture was old and torn. Windows very dirty Food expensive with limited choices Shuttle took over an hour for pick up from airport

Very poor

Was great overall

The courtesy and professionalism of the entire staff. I feel like the prices of the rooms were too expensive. Overall I really enjoyed my stay.

The courtesy and professionalism of the entire staff. I feel like the prices of the rooms were too expensive. Overall I really enjoyed my stay.

Great location. Welcoming staff. Warm. Nothing

Great location. Welcoming staff. Warm. Nothing

Room is comfortable, hallways dirty, staff lovely, shuttle on time. hallways looked like they hadn't been vacucmmed in ages

Very good

Very comfortable beds and a nice room decor Bathroom was smaller and more basic than I would have liked

hallways looked like they hadn't been vacucmmed in ages

Good

Superb

Overall pleased with my stay, I will be back!

Friendly staff

Small restaurant downstairs was very convenient. Nice stay after getting off an international flight.

Passable

Thanks

The recipients are too friendly and they are so helpful The price may be little bit higher that average

The recipients are too friendly and they are so helpful The price may be little bit higher that average

Shower leaked toilet was only partially clean

Shower leaked toilet was only partially clean

Superb

The breakfast was excellent and good value for money. The woman taking orders and serving was helpful especially as I was gluten free. Well done The process for organising shuttle. I had no wi fi and no workable phone coming from Australia. The phone at the station wasn’t working and I ended up asking some people at the pick up point to call hotel for me.

Good location to the airport and clean. Shuttle service to the hotel took a bit of working out.

Amazing experience

Everything was on point, clean, well maintained, courteous staff, valet parking.

Air conditioning noisy , room size small, good shower.

The room wasn't clean and we reported that to another receptionist the next day who changed the room with another one which was a little bit cleaner. The food was good and the lady who serve at the restaurant was very nice and helpful. There was a nice guy who took care of our luggage and provided us with a delicious ice-cream in the second day.

Very good

Good airport hotel. Couldn’t hear any planes, either. Beds are quite small, but everything was clean. Shuttle was reliable.

Clean room, nice staff, expensive parking.

I would stay again as needed.

Comfortable and the dinner we had was delicious and reasonable price

Comfortable and the dinner we...

Airport Shuttle was on time and helpful and got dropped straight to the gate.

The best thing about the hotel is the people working there. They are the reason we come back every time we're at the airport. Junior Azize has been outstanding 👏 he helped us several times and every time went above and beyond a good service. He helped us with bags, complementary services ( ice cream, fruit and cheese, and wine ) and checked on us every time we were at the lobby

My Birthday was the Day before and they upgraded my Room and the Restaurant even gave me a Slice Of Cheesecake which was Delicious. I will definitely stay there again in the near future and I highly recommend it.

No room available when checkiing in. Water leakage. Was sent to another hotel which also had no rooms.

Convenient location to the airport with complimentary 24 hour shuttle service. Staff were very welcoming. Room was clean & comfortable bed. I would definitely stay here again.

Good

It was very clean and the staff was very helpful

Nice welcome. The room was clean and in good condition. The dinner menu was limited but was okay. The only problem I had was trying to contact the property when I arrived at the airport to arrange the shuttle. In the end I found the hotel shuttle bus location at the Federal Circle and just waited until the bus turned up.

Very nice staff. Allowed an hour extra at check out..

Room clean and slightly outdated. Rubber needs to change in the shower . Housekeeping services were good. Convenient location.

Location to the airport very convenient and 24 hours shuttle , good staff The cost too high for a basic hotel

Location to the airport very convenient and 24 hours shuttle , good staff The cost too high for a basic hotel

The bathroom door was a sliping door, heavy and on a top slider.. It almost fell on me,, Yike's We had to shower and go to the bathroon with closing door, Also the faucet in tub leaked. I did let them know but they did not come as long as we were there. The room next door played music all night, We asked the concierge to tell them to stp as I had to wake up 4 in morning, but they did not. The front desk knowcked their door but were unsucessful. We checked out early

Good service and close to the airport.

The shuttle from hotel to airport was excellent. Sink was badly cracked. Front desk staff were argumentative - never letting me finish before interrrupting.

Superb

Proximity to JFK airport and shuttle service

the shuttle is on time and very fast starbucks coffe inside the hotel

the shuttle is on time and very fast starbucks coffe inside the hotel

The staff were friendly and nice. Ready to help whenever you have a question. The complimentary coffee in the mornings was really good; the only downside is that this hotel does not have complimentary breakfast included. The shuttle service is a plus and very convenient a ride to the nearby JFK airport.

Good

Exceptional

Good

While the staff were very pleasant, I had a billing issue as they couldn't see that I paid for my room via Orbitz and I was accidentally charged again for my stay. Took some time to investigate the matter.

Did not have

Exceptional

Superb

They lost my reservation. Despite the reservation being conformed on-line. I had to sleep in the airport.

cleanliness no complaints!

cleanliness no complaints!

This was a great hotel for JFK layover. They have a prompt airport shuttle and had good food and drink options available late at night and in the morning. They have a clientele made of pilots and airline staff so very accommodating. Staff was wonderful. Beds comfy and rooms were quiet!

Staff were lovely and helpful. The hotel is so old and dirty. Our room had a smell of mould, layers of dust and just felt so gross!! Only there for one night but could not have faced anything else.

Poor maintenance of the room. Good staff.

Nice stay. As expected

I like the property I’ve stay there many times !! Nothing

Shuttle on time. Room very clean. Service excellent. Highly recommend. Will definitely use again.

I like the property I’ve stay there many times !! Nothing

Shuttle on time. Room very clean. Service excellent. Highly recommend. Will definitely use again.

Great place to stay if you have an early flight back in JFK, and wish to stay close.

Cons: clock did not work, but used our phones, tv was confusing to use. Overall it was a decent place to stay. Our waitress was the best. Sorry, we didn’t get her name

If you are going to NY, this is definitely a hotel to stay. Staff very friendly. Close proximity to the city and other points. I’m definitely going to stay going forward

The shuttle service was very good.

The shuttle service was very good.

Very good

Easy to get to airport. Breakfast was decent. Quiet room so slept well. I had two rooms; second room was small and awkward. First was very nice. Same price so it’s a lottery.

Superb

Exceptional

Exceptional

A clean and easy airport hotel. Everything was smooth from the airport shuttle service to check-in, to the fitness center, and restaurant.

not clean and t

Shuttle to airport Food

Not my first stay there. I love everything about the hotel including my room view. My only disappointment is it not having hotel parking for guests. Finding a park on the street can be very challenging especially on weekends.

I didn’t do breakfast but the location was perfect. It was just a little pricey for just one night.

I didn’t do breakfast but the location was perfect. It was just a little pricey for just one night.

Very good

Junior lived up to his title of Service Excellence Ambassador. What a professional and incredibly welcoming presence at the hotel. Beds were comfy, rooms were clean and the proximity to the airport with the shuttle was perfect for our early morning flight. Shower in the bath is not my favourite but at least you have the option to shower and / or bath! Other than that, no complaints for a short stay.

Very good location

I have no complaints at all

Pleasant

It was excellent

The hotel is convenient and well located with a shuttle bus to JFK terminals every 30 minutes. Comfortable room, large bathroom. Very clean. Nice people. I recommend The Courtyard to stay in the airport area in case of early flight. Good value for money. No comments

Pleasant

The staff were the highlight, they were incredibly friendly and provided great service

The staff were the highlight, they were incredibly friendly and provided great service

Airport shuttle left hotel promptly and dropped us right at terminal, staff very friendly and helpful.

Staff were amazing and helpful Location wasn’t optimal

Great place if you're landing at JFK with pets! Staff super nice and helpful, rooms clean and spacious. All good.

Staff were amazing and helpful Location wasn’t optimal

Great shuttle service, clean rooms, great customer service!

They canceled my reservation

It was great- Friendly staff and close to airport-

Hotel was literally eight acorss from our departure airport which was wonderful. The hotel lobby was filthy nothing was open or nearby to get food. Room was wonderful Filthy lobby room was overpriced for 1 day

The staff was great. Very welcoming and helpful.The shuttle is a great plus.

Clean, great bartender, comfortable beds. Only downside was that the room doors slam.

Location to JFK and airport bus 5am start. Surely normal. Other than pitiful coffee, nothing for breakfast. Appreciated cannot offer full service. However pasty or little something considering 24/7 requirements should have been an option.

Staff is great. Restaurant is great. Overall room is good. Bathroom was out of soap for showering and A/C didn’t work well.

Happy hour was great! Parking expensive

I booked that room due to an early morning flight from JFK. The airport shuttle was fantastic, frequent, and with friendly, helpful drivers. The front of house staff were equally amazing, with recommendations about how early to get to the airport, which shuttle to take, etc. I left too early to get breakfast and just showered and went to bed when I got there, so I didn’t have a chance to hang out at the bar or have food there. I ran into a woman from the housekeeping staff at 4:50 in the elevator whose greeting and spirit just made my day! I will definitely stay again for travel ease. It was so easy to take the train from Grand Central, switch to the Airtrain and then take the shuttle to the hotel & back to the airport! Loved the whole experience!

Everything

The shuttle to and from the hotel. Very convienient. Broken iron in the room. Room service did not clean the room during the stay.

Room surfaces were dusty. The hotel has a small lobby, not much place to sit at. It has a small bistro in the lobby that serves breakfast, lunch, and dinner, along with Togo items.

Very helpful staff

Very helpful staff and nice clean room for a quick stay ahead of a flight.

The hotel room was in disrepair. The bathroom sink faucet was broken. The room had not be dusted in a long time or furniture wiped down. The thermostat needed replaced, as you could not read the buttons. This is so disappointing considering the good reputation Marriott has, and the amount of money paid for this room.

Everything was satisfactory.

Clean, comfortable & easy to navigate

Plug for coffee maker kept slipping from Outlet. Name of lobby restaurant needs to be updated on Google Maps.

Shuttle it got delayed so long

Nothing

Nothing

I got to the hotel and despite having a reservation, they did not have a room for me. They transferred me to another property. I was not pleased with the lack of notice, or the inability to honor my reservation.

Very nice staff. Shuttles in terrible condition. Restaurant is nothing more than a bar with premade food

The carpets are dirty...the restaurant is not open 24/7.

Overall good. Needs updates. USB outlets in rooms

Staff had a great attitude, care for what they do, friendly, clean room, and menu food was excellent! Food fresh, hot, and amazing flavors.

Room was clean, friendly staff, breakfast bar meh. You can find a betting deal on Rockaway Blvd for breakfast.

Very convenient and clise to JFK airport, a 10 minute shuttle ride to terminal 5!

Amazing

Ok

Helpful friendly staff In a really scary location You can’t leave the hotel and walk to anything because it is really not a good area

Great for a quick night before flying out of JFK.

So convenient to catch shuttle out of JFK. After an easy check in, we could get a late dinner at the hotel restaurant. Made for an easy overnight and morning

How did this happen... I am concerned about using Hotels.com for further reservations. Please respond to my concerns.

Nicely appointed, great stay for early am flights

Room are clean but the beds and pillows are a little soft.

It was ok. Room was dusty

Fell short to my expectations for a Marriott property. Smoke detector in room was going off at night and air conditioning in room not working correctly. Also minimal breakfast options when booking through third party prepaid breakfasts. Have stayed in Fairfield and Springhill suites that are way nicer to this courtyard

Great option for a quick stay, transportation and food. excellent option.

Smooth check in even in the middle of the night. The man working the front desk had a line out the door and he was still vey calm and in a good mood. The only bad thing is we booked this room to sleep during our 8 hour layover and we couldn’t get the light on the hall near our bathroom to turn off. There was no switch. Thankfully we were all so exhausted it didn’t matter.

Late night arrival was facilitated well. Excellent service at breakfast prior to return home.

Clean and quiet for an airport hotel

We arrived last night, 3-10-26, from a 17.5 hour direct flight from Singapore. Checked in after 7:30pm, very tired, dropped the air to 70 degree and fan on high. We went right out and woke up around 12:30 am. The air conditioner wasn’t working. Lowered the temp to 68 nothing. Of all the times we needed sleep, this was it. Suffered through the night, told the front desk in the am. They didn’t seem to care. Won’t stay here again

Great for early morning flights, close to JFK airport and the food was actually really good!

Airport shuttle was great

Good stay. I'll return for sure.

Clear room

Staff was very rude. Rooms are very old, no toiletries were provided, Bathroom was not in good condition, towels were dirty. For airport shuttle we waited more than 30 min. It was a terrible experience.

The overall services was excellent property was clean. Staff was very manageable and helpful throughout our stay.

Room smelled strongly of urine…not exaggerating. The staff were rude. The shower was clogged. The area was not nice. Next time I would just stay in Manahattan and uber over. I’m not a picky person, but this hotel was nasty.

2) On another note: FYI we were surprised that there was no body lotion in the bathroom. Even the cheapest airport hotel/motel supplies lotion. 3) also… we are used to finding complimentary bottled water in the room and were disappointed that there was none provided. Again just an FYI as overall we had a good experience 3)

Overall convenient, comfortable bed, services are great including the shuttle service. Room itself was clean, Hallways need up keeping. Staff is very friendly and helpful. Poor shower design in the newly designed bathrooms, with short shower glass when taking a shower bathroom floor get wet no matter how you try. A shower curtain would have been a much better choice.

Very nice!

Room was very clean staff was great and the food was also great

The room & bathroom were quite small. The shower only had 1/2 a door and far side open which doesn’t work with a small bathtub. There was no fan so the entire bathroom and room was fogged up. Our air didn’t work, only a fan with warm air coming out. Lastly, the bed was super soft to the point where you get stuck when you try to roll over. Thank goodness it was only a 1 night stay!

Staff helpful room very clean

Staff are super friendly. Rooms clean and comfortable.

Beautiful place, close to home. View from my room was spectacular. The only negative thing about the hotel, they didn’t have any available parking.

great big room and amazing staff

The best part was James who assisted us to our room. He is wonderful asset to you organization. The shuttle driver was another bonus, unfortunately didn’t get his name.

Staff was very polite.

The staff was so courteous and helpful.

Everything was perfect

just ok

The amenities are clean and staff is very accommodating

Clean great staff and convenient

Excellent stay, room clean, staff is very friendly and welcoming. Would recommend 10/10.

Disappointed for not getting connected rooms when requested after booking 2 rooms. I called the hotel reservation 5 days before the check-in, was told they put a note for the room connection request. But then when checking in and was told they didn’t have the room type for us, so we ended up getting 2 rooms apart from each other. Not fun experience.

Yes, the room was spotless. The staff was welcoming when I arrived after 11pm. The next morning I had a delicious breakfast in their restaurant. When I was leaving they offered me a delicious hot tea for the road and wheeled my bags out to my car service. The rooms are a bit dated but the lobby was welcoming and comfortable. I will return to Courtyard.

Good choice to be near JFK

The room was spot

Everything and especially the staff were great!

Great shower, easy to use shuttle. Dinner was fine. Room warm and didn't cool off with change in thermostat.

Clean & Cozy.

It was amazing

Had to loop once because could not find parking entrance, ended up doing valet.

The reception staff was very rude. Extremely unpleasant check in experience. Didn’t even look like a good hotel facade.

Yes good condition hotel is really nice but the heat in our room was broken and wouldn't turn off or cool down. It was not a good night sleep

The food was horrible. Had nachos that were the worst ever. Van to the airport was in poor shape. Shower leaked all over bathroom floor.

The room was very clean and the staff was super friendly

Good service, friendly staff

Very nice and clean

Everything was good

Nice dinner

The staff were very helpful and friendly after a very long stressful day.

Great room

Room clean and staff attentive. A lovey start to our vacation

The room was very clean and the room service was on par

In the morning there is one person talking your order so you had to wait for 15mins to be served. While that one person is talking orders and tending to the cash register and other customers at the bar at the same time

Good

Was good time

Clean room, courteous staff.

Everything was great, nice clean room and very comfortable bed.

Great service the staff was really helpful

Shuttle was great, friendly staff. Standard room. Great location for JFK.

45% of the world drinks tea not coffee!

Staff was good and polite. Rooms Definitely need a face lift. I would rather stay at a cheaper and better hotel. This one wasn’t worth the money charged.

I was given a very hard time to check in because we booked the hotel using my email but my husband’s name he couldn’t make it because he was sick. Management told me that how did they know that I didn’t hack into my husband’s email even though the email name was mine. It was getting really ridiculous.

Pleasant stay.

Nice and clean. Staff were all really friendly and helpful. Would recommend.

The room that we got was clean. Considering New York City, my expectation for a nice and relaxing stay exceeded my expectation.

The staff is amazing! No matter their job, each employee was so nice and courteous. The room was clean and access to the airport is excellent! Highly recommend!

Did t have breakfast

Yes, clean room, and courteous staff

Best

Room was clean but sparse, front desk staff were good. I did not like that the woman behind the food counter totally ignored me (as the guest that had booked the room) and spoke only to my Portuguese boyfriend in Spanish. Just rude. Totally ignored me. Plus it took you over 17 days to send me back the item of clothing we had forgotten there. Inefficient. Really poor standards of customer care on both fronts.

Good hotel

Beautiful hotel, professional, friendly staff! Valet parking. Restaurant and bar. The room was clean with a beautiful view. Comfy beds! There’s also shuttle service to JFK. Highly recommended!

Higher recommended, enjoyed my stay the staff was lovely.

Off

Great staff, clean rooms, and close to the airport

Clean room with food staff and great on site cafe. 4 stars because of parking.

Your front desk agent Ms. Laidy was amazing, very friendly and inviting.

The shuttle to the airport was a great success

The staff was smiling, courteous and efficient. The room was spotless

Very convenient to jfk for travel and wonderful to get some good rest on an overnight layover. Highly recommend

nICE STAFF BUT THE tv WAS BROKEN IN THE FIRST ROOM AND THE HEAT DID NOT WORK IN A NEW ROOM WHEN THEY MOVED US .

The room was spotless, the staff were friendly, the location was great. The only issue that we encountered was shuttle service took over 1 hour to pick us up. I was told after calling the hotel because an text stayed the driver was on the way then the reply was driver didn't see us. That was not possible! If a shuttle leaves the hotel every 30 minutes to drop off at airport then there's no way we should have waited over 1 hour. Then once we arrived to the hotel, the staff stated there wasn't a staff available until 3 pm.

Clean room

Immaculate

Alejandra was an excellent bartender

Thame room was in ok condition, staff was ok as well. James the shuttle driver was the best employee attached to the hotel. I had a horrible experience with the restaurant part of the hotel. Food was not fresh, I had to go back and forth to the restaurant because things from my order were’ missing. I asked for a refund and was told I couldn’t get a refund for the food because I paid with my credit card. Just an absolute bad experience.

Our flight was canceled due to weather and we were unable to cancel this reservation due to Expedia's restrictive cancelation policy. We will not use Expedia for hotel bookings again.

clean room and very comfortable

Quick stay before a flight the next morning. Friendly staff.

Restaurant staff was excellent

Room was dirty did not look like it was cleaned but arrived late and had no other option

Nice

Nice room, friendly staff, 24/7 free shuttle.

Staff was very nice, including the shuttle drivers. Would have been nice if they included complimentary breakfast as several of the nearby hotels do

False advertisement, the breakfast is not free or included. You will have to pay for it and it's very pricey.

Great stay as usual.

The room

clean room

The staff were very friendly and accommodating. We had everything we needed.

Awesome staff, very clean rooms

Room was clean, front desk was very helpful for directions and recommendations! The shuttle was very convenient

Room felt neglected manager was weird and was awkward 😐

Room was cleaned every day. Staff is very friendly. There is a restaurant on site for breakfest, lunch, and dinner. I really appreciate the big breakfest to start the day.

The best

The room was big and the beds were very comfortable

Shuttle was there right after we scheduled friendly service staff was very welcoming we loved our stay

The only issue I had was the shuttle which said that it comes every half hour but didn't and it was extremely cold outside.

Great room and friendly staff. Very convenient only 8 minutes from the airport and they offer a 24 hour shuttle that picks up every 30 minutes. Would stay again.

The shuttle service was exceptional, and the property was well-maintained and managed. The staff was totally outstanding.

They have an efficient shuttle system.

Room very small space not commensurate with cost

Yes to shuttle - no breakfast

The staff was very nice and the room was clean and comfortable

Close to the airport and excellent service.

The transport to and from the airport was great and the woman who checked us in was friendly and professional. She told us how to get an inexpensive train ride into the city. I would have given a better review but our room was next to the elevator and we heard people talking as they waited for or left the elevator all night long. Also, the light on one side of the nightstand didn’t work and neither did the outlets.

Easy check-in

Everything was beautiful at my stay. Me and my children was on the 14th floor and the view was beautiful

The lobby ambassador was very off putting forced his way into our elevator to press us for a review other than that room was great. Lobby ambassador needs formal training in basic human interactions.

Came back to a nice clean room and new sheets nightly, the staff was super welcoming and helpful, and the food that they had at their restaurant was delicious. I was also delighted that they had a shuttle taking us too and from the airport and hotel. The man who drove us was George Dallas and he was super kind. I would stay here again :)

This hotel was very nice,clean, and smelled so good. We were met by friendly staff and the manager Rav was very kind to us and even offered me a bottle of water. I would certainly stay at this hotel again when visiting New York.

The front desk associate who checked us in was very kind and apologized, and I appreciate her help. However, this experience has made us extremely uncomfortable, and we will not be coming back. It’s disappointing to stay somewhere where customers are treated without respect or value.

Staff was incredibly friendly and helpful. The rooms are clean and generally quiet. Would book again when passing through JFK.

Privacy

Staff were extremely courteous and friendly, from the front desk, to the dining, to the cleaners, to the shuttle driver. Rooms were clean but on the small side. Overall: good.

Courteous staff

Probably all others in that area are as horrible, but next time I’ll try my luck elsewhere since I know how awful this one is.

Clean & friendly staff. Was perfect for a one night stay. Also they offer 24hr shuttle service to and from JFK airport.

Ok

Checking was great

warmly greeted by staff

Yes

Everything was as expected

Nice and clean

The airport shuttle didn’t appear at all. The room cost is $266, but breakfast isn’t included.

Very courteous staff ,clean room

an exceptionally clean, comfortable room with a large shower (if you have ever experienced European showers, you understand). The minute I arrived in front of the hotel, a wonderful gentleman named Junior, greeted me and help helped me with my excessive amount of luggage. I was then quickly checked in by a lovely women named Teri. After a very comfortable nights sleep, George Dallas, the airport driver, offered me a hot cup of coffee while I was waiting for the shuttle to depart. He then delivered me to the airport, safe and sound, and helped me with my luggage. If I could give this hotel a higher rating I would. I will be staying there on any future travels through JFK. Thank you and well done.

Front desk and shuttle staff very helpful and friendly. Bed is super comfortable and room was quiet - much appreciated. Only thing I wish you had was a way to have hot water in the room - could not get the Kerig to give me hot water despite reading the directions and trying 3 times.

Have very good staff .

Shuttle to the airport was great, room was clean, staff was friendly, restaurant was good and convenient for dinner and breakfast.

Close to the airport , convenient

Dirty floor and bathroom

Check in was seamless. Staff was courteous and the room was clean.

Hotel felt a little old, but was good for a one night stay.

It was fine. Room comfortable and clean. Street parking which was a pain but drop off area in front for bags. Lobby hectic. Bar right in the center. Windows in room filthy on outside.

Great room. Very nice staff

I stayed one night while positioning myself for a trip to Asia. It was a decent hotel. Shuttle service is easy to use and convenient and all the staff was friendly. It’s obviously a little expensive for such a basic hotel and I even got charged $5 for wifi when I’m a Marriott Bonvoy member, but to be expected for an NYC airport area hotel. I would stay here again anytime I needed to position myself again.

very friendly and helpful staff

Room was clean, receptionist was courteous and helpful. Everyone was treating me with respect and kindness.

I left a phone/laptop charger in room 1410 on the 20th of Oct. I spoke to the front desk about it they found it and called me back telling it would be documented in my 10/31 check in profile, it was. When I checked in on the 31st it was no where to be found. The reception was rude and aside she would talk with the manager and let know. Well, she conveniently left work. When o spoke to the manager she was barely looked for it. The. She went into a back area and never was to been seen. She never followed up with me again. This all took place very later. She also was very rude and somewhat cut me off. I found the room to be dirty and the towels to be in and snag. I will not recommend or stay in the hotel in the future

Staff was ver friendly and the shuttle to/from the airport was on time and worked very well. The room was clean and comfortable. The restaurant was delicious. Thank you for a pleasant layover.

Also I was at JFK airport hotel shuttle station and driver Oscar who works next door at the Marriott Residence inn location told me he would drop me off at the Courtysrd so I didn’t have to wait- he goes the extra mile for customer service.

Close to the airport and shuttle was excellent. The hotel foyer was quite dirty, floors, lifts and eating areas in need of cleaning. The room was acceptable and the bed was comfortable. Windows and walls were in need of a clean

From check in to shuttle everything went smoothly and very friendly. Welcoming lounge. Very clean and moderne room. Easy to find, right off Parkway. Would stay again

The air train and then hotel shuttle were very convenient! Good for someone who doesn’t know where she’s going. The hotel staff was friendly and helpful. They did everything right.

Airport shuttle excellent, clean and comfortable room and front desk and restaurant staff were fantastic and very helpful.

On balance just fine!

It was ok

Very clean rooms with cimfy beds.

Shuttle was timely and helpful. Dining was and service was great.

Don't know if I'll be back

However, upon entering our room (214), we noted immediately that the dresser had sustained terrible water damage with huge bubbling of the wood. While it didn't affect our sleep it was Super unsightly/tacky and not up to Marriott standards.

Can serve dinner a little later.

Shuttle was on time, dinner was yummy

Great

Problems taking shuttle from airport. Long waiting times. One time over 50min, the other time they claim the driver was there but couldn't find me. Transfer from hotel to airports involves long wait at peak hours

Shuttle was great, room was clean

Property is decent. Parking is either valet or street parking. I’d like the 3rd option of parking my own car.

Everyone on the staff was lovely

I was using this hotel as a Sleep, Park & Fly and was charged $40 per night for parking, for an addition $220 charge, even after I had called and was told there was no fee to leave my car. Do not recommend this hotel.

Everything was fantastic. Thank you so much to Junior who was so helpful. He greeted us out front and helped us with our valet parking and luggage. He even gave us each a voucher for drinks at the bar. We will definitely stay here again.

Wonderful service

Inconsistency in explaining / enforcing policies

Clean room. Super comfortable bed. Huge TV with plenty of channels. Food was nice and big portions. Reasonably priced.

the staff were really welcoming and accommodating, the rooms were very nice and clean, i really enjoyed my stay thankyou!

Music too loud in lobby.

Good

Comfortable room for the night

Very busy checking in but hotel was good

It offered a comfortable bed after a long flight. It looked like the property was a little old and tired. But the staff was very friendly and it was clean.

Very comfortable stay and great airport shuttle service.

The mattress I slept on needing replacing. It was worn and uncomfortable and I don’t usually experience that at good hotels.

The hotel staff was super friendly. The area is nice, it’s in a residential neighborhood. Close proximity to the airport. I did not see any restaurants within walking distance but the restaurant inside the hotel was good

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Close to our destination. But there were problems with trying to Close the bathroom door.

The ambience was good. It was very near to the airport. My flight landed in the midnight and hence I needed a place quickly coz I was travelling from India. The stay was excellent. Thank you!

The hotel staff were all terrific. Rooms were clean and well appointed

The people helping me and my family were the best. James Corley helped us with our luggage and parking. He is awesome explaining different option. He so is very friendly and super helpful. Junior our ambassador, waited for us to check in, helped us with our luggage to our rooms, and served us wine. I can't say enough how Junior made us feel welcomed and respected. He also is super helpful and friendly

Nice hotel close to airport

before crossing the Atlantic Ocean

The front desk staff was terrible and has a bad attitude. They put us out of the room one day earlier and did not look at our Expedia conformation. They let us go back into the room when Expedia called. Staff there are extremely terrible. I would not recommend.

Nice large room with comfy bed, fridge and microwave, Keurig in room, free fast shuttle straight to terminal. On arrival you have to take AirTrain to Federal Circle and wait for shuttle to hotel. Staff was friendly and efficient. Main issue is elevators. There were only two and one was not in service so we waited for 20 minutes before taking the fire escape stairs down. Luckily we were only on the 3rd floor.

Shower and bed was Superb

I flew in with my two small kids in tow from Germany before check in time. We were exhausted and Anna saw that. She took the time to find us an available room before check in so we could rest. Believe it or not we needed it before another long 10 hour flight to Hawaii the next day. We rested all day and night until we had to depart. As we result, we were very thankful and appreciative that Ana helped us get a room before check-in.

The staff were ryde abd lack customer service but the shuttle service were very helpful.

Close to JFK.

N/A

Very nice, had no issues.

It was nice to have the wine and cheese and crackers in the lobby before dinner and even though your menu is small, we were able to get something to eat that was OK for us. The unfortunate thing is that is so loud in there the acoustics are poor and the music is blaring, and it really is hard to think Plus your phone call system from the airport to be picked up was really really really hard to hear who is on the line and it's also not working at the airport to pick up the phone there a room is clean, but I have to say the hallways look kind of dirty

Nice to stay if you have to make connecting flights since they have a free airport shuttle

Great and efficient shuttle service to JFK

Great place for night lay- overs from the airport. They provide airport shuttles and have a restaurant at the hotel

Fantastic property and excellent value. Will definitely return for a longer stay to truly enjoy the property

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Staff was very friendly and helpful. I could get a full breakfest every day. Nosh also had a small dinner menu, and the food was very good.

Only thing is i did not get my deposit back as yet

Awesome customer service.

Close to airport. Free shuttle. Clean

It was Comfy and welcoming

Overall a good one night stay near the airport. The staff were all amazing!

clean and comfortable

C

Quick layover transport to and from airport was convenient and quick

The light breakfast options were more than adequate. Everything was clean and staff were so friendly and accommodating!

We were a large group and the bar/dining staff took well care of us. The entire staff was very friendly and went out of their way to help us

Good stop over for JFK flights. Shuttle drivers are probably the hardest working guys I have seen. Many passengers…tons of luggage. Great attitude. Front desk was a little slow given there was only one person checking people in when the shuttle arrived. Overall..,good experience and would stay again if needed over night near JFK

Good

Travelocity rate showed breakfast included however upon check in we were told it was not included.

Nice ppl

The hotel staff were all very nice. The room was clean as well as the general area. Only misunderstanding was I thought breakfast was included and it wasn’t. Since we didn’t ’ see any restaurants in the area and we got in late, we ate dinner at the hotel. Limited menu , and like the breakfast we had the next morning, was overpriced. You are paying for the convenience. The servers were good. However, I felt they could have used more people on the shifts. They seemed to have more than their fair share of customers.

The rooms were comfortable and the staff very friendly.

Perfect spot to stay near jfk. Staff was extremely kind and helpful. Room was clean and comfortable. Excellent experience

The Location near JFK is the only thing worth this place.

It was convenient to the airport.

The hotel is obviously older although the bathroom in the room had been updated The bed was *okay* and pillows were lumpy and cheap feeling The AC worked great (yay) and the room was reasonably dark

Comfortable and convenient

A good basic hotel. Clean room with comfortable bed and great shower. Neighbourhood is a bit noisy and untidy. Could use a proper bar and restaurant, although you can get basic food and beverage in the lobby. Staff are friendly. Would stay again so that is a positive.

The woman who checked us in was lovely. She could tell my daughter was exhausted after a long day of traveling and she was so sweet to her.

It was convenient access to where i needed ro fo during my stay.

A convenient hotel, but not offering any frills. Good for short stays.

Immaculate property

Very comfortable beds.

An excellent hotel

The only nozzle was way up high at the ceiling and the position could not be changed. Bad set up. I hand to borrow a cup to hold water to rinse where I want to rinse. Very inconvenient.

Pillows & bed great. Friendly staff even with the internet down. Nice shuttle bus drivers.

Our second stay this month at the beginning and end of our vacation. Very efficient airport shuttle with two shuttles running. Pickup is quick. We have stayed in other airport hotels but this will be our choice from now on.

Unfortunately English is my 1st and only language so I was not able to understand the reception staff easily. Don't think I'll be back.

Friendly staff. Perfect for a Clean and quick stay between the days of flights

Convincente place to near JFK airport

All the staff was very pleasant.

Comfort and cleanliness. Plus good service

4:00am

Rooms were clean, beds comfortable, plenty of towels etc. Food served in the small restaurant was very good, Cobb Salad was excellent! Disliked: Restaurant and lobby area are a shared area and it was very cold, AC full on. Free shuttle to the airport is offered, however early morning (4:30-6:00) was a very busy time and several of us who were wanting the 4:30 shuttle were turned away and had to wait for the 5:00 am shuttle. Guests are asked to notify the front desk they will be using the shuttle and what time they will need it. Based on our experience you definitely need to provide more then one shuttle for the 4:30 and 5:00 am runs.

The water was shut off the morning I was due to check out, so I did not have the opportunity to shower. There was all brown water and sediment in the sink and in the bathtub. If you have an early morning flight I would not recommend.

Friendly staff

Convinced

Restaurant was limited in menu options, but complimentary coffee was available, it seemed at all times. The options wrt food etc. were very limited in the local area, however, the area was pleasant and it appeared to be safe.

Met expectations. Kind reception and clean room

Excellent service

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The Hotel was clean and the staff was wonderful. I had a very good experience. I was able to check in early with no additional charges. Love that place

Very clean room.

The shuttle service was really good. The driver James Corley was engaging and helpful

Close to the airport, easy!

Nice

Our flight was cancelled and we were rebooked for an evening flight. The hotel gave us a late checkout which was very helpful and appreciated after a long travel day getting to NYC. James the shuttle driver arrived very quickly after our arrival and was very helpful. We are looking forward to our next stay

Noisy hallway late into the night.

it was good

Mattress and boxspring were AWFUL! Mattress was very soft and boxspring creaked with any movement . I barely slept and got out of bed with a backache. Carpet was dirty. Several unidentifiable items were on the floor. Though told breakfast would be served starting at 6am, there was no breakfast buffet as expected but instead a black coffee machine, packaged bakery case and a menu. Surprised it is a Mariott property. It was nothing like other Marriotts I stayed in and I would not stay in this hotel again. Receptionist seemed very familiar with hearing my complaints.

My room was clean, quiet and comfortable, but nothing special. I realize it was in New York and very close to the airport I needed it to be, but it was kinda expensive. I did like that I was able to get a shuttle both to the hotel and the airport. I didn't use any of the amenities. Maybe if I had, I would have thought the expense was worth it.

I truly enjoyed that it was clean outside and inside the rooms, it was a delight to be in a decent hotel which is very rare today.

Great experience

This hotel has a washing machine and dryer. It has a snack bar style restaurant with lots of comfortable seating. The shuttle was great and the ride to the airport was quick. I was the only one to tip our poor driver. He said that I was the only one with a conscience. Come on people. Let’s not economize by taking advantage of people.

Not what I was expecting from a Marriott property. The bathroom needed a fresh painting, as you can see on the walls where a previous leak existed. The toilet in my bathroom had a leak that wasn't fixed until the next day.

Would stay there again

Everyone was friendly and very welcoming. Room was clean. Shuttle was great.