Element by Marriott New York Times Square West

Staff and location was amazing and super helpful after a super long travel day. I want to give thanks to the team especially James from the desk area and Manager Ed who were very welcoming and helpful after having some reservation complications. I loved that they offer delicious made breakfast, luggage holding on day of check out to not have the suit case hassle and they look out for you during your stay which makes you feel safe in an area youre not familiar with and also require a room key to open the hotel entry during late hours which is also a major plus for safety. Rooms were very comfy and clean. I dont have anything i did not like about the property during this stay

The man at the front desk wasn’t nice, almost rude. He could have been more helpful. I just don’t like how he dealt with an issue I faced.

The fridge, the kitchenett, the appliances and the supplies. The matterest, needs to be more comfortable.

Great location handy for Subway access They could do better on the environmental front, no recycling at all in the breakfasting areas with plastic cutlery etc in fact everything ends in same waste.

Superb

Spacious room with kitchen The bed was very comfortable They are renovating and have all sort of issues because of that . Location for me was to loud .

El desayuno es buenísimo. El cuarto muy limpio con una cocina con todo los utensilios para preparar tu comida de así necesitarlo y una nevera espaciosa. El personal muy atento y amable. Una vista espectacular desde el piso 40. A mi me encantó, y si algún día vuelvo a New York me volveria a quedar en Elements.

This hotel is the best I’ve stayed in in Manhattan, NY over the years. Everything is just right and just what we need as travelers. The hotel is new and well maintained. Room is spacious. Bed is super comfy. Elevators are fast. The kitchenette is a plus. And the price is right. I’m coming back to Element Times Square.

Very good location

Poor

Love to stay again and also recommending to this location for future vacatuion, get the Expedia app and save. Thanks to the Management of the hotel and all the staff they were very caring and to see great smiles on their faces make our day. thumbs up

We found the bed to be very comfortable. A huge variety of breakfast options was available . Our seven-day stay was most enjoyable. The staff exhibited a high level of friendliness. The location's proximity to local attractions was ideal.

Great location, close to Metro. Rooms are spacious by NYC standards. Good breakfast with variety of foods. Kitchen in the room is hard to find in hotels in Manhattan. One manager at front desk lacks people skills over the phone.

Excellent

Hotel is a big building, located at pretty good spot, but elevators are very weak, waiting time too long, waisting time. Breakfast has many options, but you have to be in a battle for it with thousand other customers. Room is clean, cleaning is every "other" day, but if you look out of window you can only see a wall of other building.

Location was perfect, was a bit worried about this as we had travelled with our kids, been that it is located at times square, but it was a decent location ,breakfast was good and l like the fact that the rooms had a kitchenette. The hotel in general was good, comfortable, customer service from the staff, was perfect. Wouldn't mind staying here again. Rooms small, but it was good enough for a family of four, the lifts were too slow, and small especially in the morning rush hour.

Excellent location. Walking distance to Times Square and right in the Manhattan city centre heart. Very good room and facilities. Till we reached here, we didn't know that it's a part of Marriott chain. Title here in Booking.com just mentioned Elements. Enjoyed the stay

Roof top was under construction and elevators were very slow. Not the best part of town but breakfast was good for the US and the staff was friendly.

Very good

Clean rooms, nice free breakfast, very helpful staff. Elevators sometimes a but slow, but we still managed

Exceptional

Poor

Room was small but comfortable. Included kitchenette was nice; although I didn't do any cooking it's nice to have the option. I also liked the full-sized slim refrigerator/freezer! The shower had great water pressure and there was plenty of hot water. Check in process could have been better; not enough staff at the registration desk at 3:00 (check in time) leading to somewhat long waits and a little crowding in the lobby. As mentioned above the water pressure in the room was great and there was plenty of hot water but it was very difficult to control water temperature. Most of the time the water came out almost scalding hot. The handle in the shower fell off when I turned on the water and I could have sustained serious burns had I not been standing outside the shower when I turned it on.

Location and rooms

I really love this hotel !! Excellent ubication and breakfast!!

The breakfast area is clean and the scrambled eggs were good.

Location Rooms were not ready on arrival.

Location, proximity to different desired areas, breakfast options, staff. Could hear neighboring room alarm at all time of day (5am, 8am), sneezing, coughing, etc. This was more disruptive than the outside noise.

Great budget hotel. One thing to be aware of: elevators very crowded

The room itself was excellent: clean, comfortable, with a great view, a very useful kitchenette, and everything matched the photos exactly. For a 10-day stay in New York, that matters, and overall we had a very pleasant stay. The breakfast was basic but perfectly adequate, enough to start the day. Also, the people working in the kitchens and the breakfast staff were very kind. The only real downside was the front desk staff. I've rarely encountered a reception team that seemed so uninterested in interacting with guests. No smiles, no warmth, and no real sense of hospitality. The stay was genuinely enjoyable, but we quickly found ourselves hoping not to have any reason to contact reception. Check-in and check-out shouldn't be the moments guests dread the most, yet somehow they were. We understood that any conversation with the front desk would leave us in a slightly worse mood than before. Honestly, I would have preferred dealing with an AI for check-in and check-out. At least it would have felt equally efficient while being more pleasant to interact with. A special mention to manager Ed. He certainly did his job, but managed to make every interaction feel unnecessarily cold and unpleasant. It's a shame, because the rooms and facilities are genuinely very good. With a friendlier reception team, this hotel would be an easy recommendation.

Superb

Very attentive staff

Breakfast is average. Breakfast service staff is really good, specially John E. Front desk - check in average service, didn’t took care of concerns we raised. Room - 209 ( very bad shower, water drain has issues, bathroom sink drain also has issues. we booked 2 beds large space for 4 nights , front desk allocated cramped room. Overall the room is below average, I won’t recommend for others) Room service - ok

.

Great property close to everything!

Great stay. Close to everything, hotel was great. Breakfast was super. Comfortable beds and very satisfied with stay. Would stay again and totally recommend.

Excellent location. Great buffet hot breakfast. Weekdays happy hour with beer and wine. The only slight problem is elevator wait time may be long during rush hour.

Nice place, just the 3 elevators for 40 plus floors is a bit of a wait. Like 3 to 5 mins standing at the elevator long wait. Apart from that very secure with 24/7 security and front desk staff.

Hotel was kinda dirty, floors Didn’t do room service till we requested for it Breakfast is pretty horrible ate it once never again Ahh customer service some where nice others were mean to the tier Room views were good that I give them Overall experience 4/10 would I stay here again aboustely not I don’t recommend booking hotels with Expedia book with the Hotel directly if u can

Need a bigger space for breakfast and better options

Staff was very friendly and accommodating, especially the breakfast service staff. Rooms were clean and comfortable; minor wear and tear but everything in good working order. Kitchenette fully stocked with utensils and cookware and diningware and a large apartment sized refrigerator which made eating in room convenient when needed. Location was very convenient near train station, bus station and subways. Easy to walk to Times Square, Empire State Building, and Rockefeller Center, and the subway to get uptown or downtown. Busy hotel so sometimes slow to get elevators on top floor and busy during peak breakfast time. Breakfast is full hot and continental buffet; dairy free and gluten free options available upon request and staff are willing and friendly to help. Asked for fresh made dairy free scrambled eggs two days in a row with no problems. Lots of dining options nearby. Check out Schnippers for variety of meal options that are quick, reasonably priced and taste great.

All good.

There was a constant smell of weed on the premises and when I complaint about it the answer of the receptionist was that that odor should be expect in NYC.....not ok given than I was with my 5 year old there. Cleaning: every other day and for some reason the toilet paper was never placed on the holder....I asked other guests about it and apparently several rooms on the 6 and 7 floors had that issue. Noise: the ac/heating device was extremely loud and between that, the outside noise and the construction going on the premises, my family and I had pretty bad nights of sleep.

Hotel is worse and to the fellow travellers do not put money into booking the rooms. It’s a very bad experience and I personally hated it 1/10 for me and also the service is just awful.

The room was very dirty and noisy. The towels were dirty, there was hair all over the floor, and the beds smelled bad. It was impossible to sleep at night because of the noise. We contacted the hotel about checking out early, but nobody responded for almost a full day. Very disappointing experience.

For this to be a hotel in NYC it was large and spacious. The continental breakfast was decent as well. I was thoroughly impressed with my stay...

The best thing about the hotel is the location, and the complimentary breakfast is a winner.

Room was spacious with a full kitchen!! All needed amenities included. Staff friendly and a great location. Breakfast was extensive and open until 10:30. Water bottles in the fridge was a nice touch as well. The bathroom needed some new paint as it was starting to peel and fade but shower was immaculate. Window even opened. Would highly recommend and we will return

Location of the hotel was perfect. Breakfast had a great selection. Friendly staff.

Todo fresco y de primera

Stayed more than 10 times at this hotel over the couple of years. No more daily housekeeping and trash not cleared daily. Even on the day of housekeeping, no replenish of items in the room. For breakfast, only had one (juice and fruit only) throughout my stay this trip as the food are the same and so not interested in eating. Breakfast staff still continue to use same cloth to wipe tables and then chairs, they wear gloves, but after wiping tables chairs and clearing trash bins, they may replenish bread/food without changing gloves on their hands. Unhygiene and dirty. The long wait for elevators issue still unchanged over the years.

Good

Three small elevators for too much people! Breakfast and the room were ok!

Will stay there again

I arrived at 1 PM, Instead of letting the me know if my room was ready, I was told check in is at 3 PM. So, I took my bags and stayed in a Hotel that said yes we have a room ready for you, Sir. I will never book another reservation at Elements!

Stayed here for 4 nights. Overall good experience. The staff was courteous and accommodated our request for early check in. I was a little skeptical after reading some negative reviews about noise, cleanliness, room size, escalator wait time but my stay was actually good. The breakfast options were good. Room size was good and similar to other hotels in the area in the same range and in room kitchen, filtered water amenities were great for us. The staff did mention about noise during weekdays 9 to 5 pm. But i did not experienced it though i was out of my room around 11 AM everyday. Overall i enjoyed my stay here and the location is a plus.

Breakfast was great, large selection. Different egg dish daily. The room kitchen had everything I needed.

Great breakfast

I really enjoyed my stay. Breakfast was good and we had a great city view. Very clean as well.

There was construction going on and it was extremely loud. We were woken up daily by jackhammers right outside our room, it would have been nice to know that when we booked. We tried to change room but we not able too. We had a three year old and was a extremely tiring daily being woken up since we canme from west coast so it was 5am our time

Went for a mother/ daughter trip. Absolutely loved it. The location amazing. The room awesome view and the breakfast was amazing! The staff was super friendly and knowledgeable. Definitely coming back to The Element again!

The only issue was the left sooo busy between 8 and 9.30AM

Best hotel I've stayed in NYC! Geo was a welcoming, helpful, professional team member. Mini-studio to enjoy leftovers. Great location with easy access to public transportation and the best of The Times Square Distict. Bountiful breakfast and weekday happy hour, too!

Breakfast was good

The staff was very friendly and professional. The property is undergoing renovations, and we were warned about it. The complimentary breakfast was great, and I believe every guest enjoyed it as much as I. The location was great, close to every major attraction. Will definitely comeback.

Clean Room, Kitchen in the room is convenient

Breakfast buffet was good , hotel is in a great location for Times Square

Location was good, the room was good. The view was good. The breakfast and happy were good. Busy hotel since it's location. But slept fine and liked the room's view, as I had a higher floor room view towards downtown. It was perfect to walk to Time Square and our Stranger Things broadway show. I am a bellman myself, so the bellman's could be a just a little more thankful and friendly, but perhaps it's because of the sheer amount of people they deal with for luggage storage as it was busy and they probably get stiffed a lot too. But I tipped them well and it was efficient getting our luggage. The main complaint is I didn't have wifi the two nights I was there, it just wouldn't work for me. I didn't bother telling anyone as the front desk looked busy always too. Overall though, it was fine, expensive of course for the view and location, but it worked out fine for my girlfriend and I. Walked out the morning of check out and was easily able to hail a cab to the airport. Felt safe and got a good night sleep. They just need to fix their wifi.

utensils are plastic Bathroom odors coming out Room service every second day

Very impressed by the cleanliness and amenities in our room with unexpected kitchen facilities and a very complete included breakfast in the am. Wine and cheese time too..complimentary!

Great stay

Rooftop was closed for repairs. Rooms and facility very clean but too many rooms in relation to elevators and public spaces. Lobby and dining always crowded. Great location

Good breakfast. Terrific location.

Very busy hotel but a good location in NYC. The breakfast choice was very good. However, there isn't anywhere near enough space for everyone to eat. Many people had to go to their rooms or eat in the reception area. Only three lifts lead to long queues as people wait to go between the 40 floors. The room itself was OK but the noise from the very large, old air conditioning unit and the fridge freezer unit (right at the side of the bed) meant sleep was very interrupted. The room was clean and adequate otherwise, with USB charge points and basic kitchen utilities. The room had no drawers and no space in the bathroom for any toiletries so we felt very cramped and living out of our suitcases. The electronic safe was a good size. Our room was close to one of the fire exit staircases and the smell of pot coming from the stair well was overpowering at times. Also, there was no hot water one morning at all in our room. Reception just said 'well there's no problem with the hotel'. The roof terrace was closed and did not reopen as we were told it would.

Good hotel, clean. Breakfast was great. All the main attractions are walking distance

Room was disgusting. There was still hair in my sink. The sheets are literally paper thin and scratchy. I wish I had checked Google reviews B4 booking. The TV didn't work, and the phones didn't work.

Parfaite enplacement tout facile a pied propre déjeuner varié tout les matin oui assenceur achalender heure pointe mais attend pas plus de 5 mins belle hotel

The breakfast is delicious, and the staff working in the dining room are great and kind. Overall, the experience was good, except for the check-in experience, which was unpleasant.

Element has a convenient location, a friendly staff, good prices, and offers a breakfast feast. Everything was clean. However, they need to spend more on maintenance to be the hotel they claim to be.

Clean hotel friendly staff and great location close to Times Square.

We were informed at check in that there is emergency construction and that there MAYBE some noise!!! The noise was so loud we couldn’t hear ourselves talk and we all ended up with headaches! Needless to say we checked out early and moved to another hotel! It would have been nice to have been informed ahead of time. The construction had started a week before we checked in. The staff were polite and were understanding.

I loved everything about this hotel.

The room was very clean. Staff was polite and explained things very well. There was a good variety for breakfast. I was also surprised that our room had a complete kitchenette and decent sized fridge/freezer. It was perfect for our stay! A 10-12 minute walk from the Javits center and Times Square.

The staff were really pleasant and accommodating. We enjoyed the complimentary breakfast. I also found it helpful that there were notices throughout the hotel that explained the best times to visit the dining area for breakfast according to the level of business. The room was average overall. It was clean; size was ok for family of 4. There were holes in the walls in several places that had been poorly patched. The side of the dishwasher was peeling badly. The tv didn't work; we was told the cable services were under maintenance but they could help us try to get local channels. The location was great; close to everything. I'm thinking that is what largely attributed to the price of the stay. I have stayed in Marriott brand hotels before and this was the worst one; wouldn't stay there again.

the air conditioning is not working properly and the lights as well works bad

The hotel was nice and location was good. They were doing some renovations, but was a nice weekend trip.

Loved my room!! Clean, spacious & a nice & cozy ambience!! Very close to good restaurants & walking distance to so many goodiesss!!! I definitely recommend this place!!

The staff was extremely helpful when our travel plans had to change. The property was a great value being near major sights and transit. The room was also great with great amenities. Highly recommended!

Muy Buena ubicacion, lugar, habitacion. Lo unico “malo” fue la espera de los ascensores.

Clean but slightly dated room. Complimentary breakfast was an amazing addition with lots of variety.

The location is great, about a 10 min walk from Times Square. I never felt the area was unsafe, despite some comments. The entrance is secure, with locked doors and security always present. The staff were always friendly and helpful. Housekeeping is every 2 days, which we found perfectly adequate since we were out all day and we are clean people. The room size was good, and the kitchenette was very well equipped, including a large fridge freezer. The bathroom was good with no issues at all. We were lucky to have a view of the Empire State Building and The Edge. On the downside, the air conditioning and heating system was difficult to control and quite noisy. The mattress in our room was worn and could use replacing. Storage space was adequate for our needs, with a small cupboard to hang clothes. Breakfast was buffet with a good variety of hot and cold food, with extended hours compared to other hotels. At around 8am I always found a table easily. It got busier after, with short waits and some people taking food to their rooms. The 3 elevators can be busy, so some waiting is expected, be patient. They also stored our luggage for free after checkout until 6pm. We paid in full when booking, and the hotel only held a $250 deposit, which was refunded promptly an got it back in my bank account the day after checkout.

This hotel is in a great location, rooms are clean and the breakfast is actually great. We did find one of our beds was in terrible condition, springs sticking out.. felt like sleeping on an old pull out couch. I let reception know as I was checking out as there is no way that bed should be in use. Otherwise the stay was great.

The noise was so severe it caused a physical headache, forcing me to check out early. Despite management promising a full refund and loyalty points for the health distress, they later reneged on the first night's refund and wiped my stay data from the app. This property is intentionally withholding information from guests until it’s too late to cancel. Save your money and go elsewhere.

The breakfast here was super good it had all kinds of things to choose from, and very organized, our room was on the 17th floor and the view was pretty from the window, it was very quiet and peaceful. The staff walked us through from check in and were very helpful with our luggage as well! I will recommend this hotel to anyone wanting to be close by to Yimes square and other small restaurants !!

The location, the cleanliness, the helpful staff, the extra shelf space in the bathroom, the kitchenette, the comfortable beds, the included breakfast - all are fantastic! The only thing I would change is the awful mirrors in the rooms. They are too dark for fully seeing and applying makeup. But that is the only thing.

Freest location, good breakfast, clean rooms, nice gym. We would stay there again

I enjoyed the breakfast and the gym, it was nice and regulated during my stay there.

Staff were very friendly. Breakfast was good. No complaints, would stay there again.

The elevators took really long during peak time. Plan your mornings as you will have to wait.

Great location- walkable to Times Square / broadway and numerous shops and restaurants. Very comfortable bed but room itself is showing wear and tear. Our room was spacious but not much of a view room 207- toilet inconsistently flushed and coffee maker did not work. For a weekend of watching broadway shows, it was an excellent stay.

Nice place. Some issues with the elevators and hot water but the staff was very responsive.

8/10 Excellent option, no hidden charges will return again

I had already checked out a day early with refund due to unannounced ( very) loud construction at the hotel. Unfortunately, I needed to stay another night in nyc, and the hotel was listed on Expedia at a very cheap (£1) price, so I decided at that price, and put up with the noise during the day. Check out was at 12- housekeepers started knocking every half hour from 9:30! Bathroom sink was very slow to drain.

Clean and spacious room, friendly staff, full, fresh breakfast spread, coffee and tea available all day, location is perfect, rooftop was closed and elevator can get full fast which was a bummer but other than that I would highly recommend and I plan on returning.

I unfortunately needed to stay another night in nyc and the hotel was listed for £1 on Expedia so I just booked in again just for ease to get to PABT. Bathroom drains in every room I’ve stayed in are very slow. Housekeepers start knocking on the door from 9:30 ( check out is at 12!) It’s a very good hotel but needs to work out some issues because it is very large with a huge customer turnover.

The hotel is convenient to the subway and Times Square. It’s definitely a heavily trafficked area (especially when there’s an event at nearby Madison Square Garden). While it can feel a bit hectic it also means it feels safe at night. That said, you have to walk southeast to find any charm in NoMad or Chelsea. The breakfast is amazing for a hotel at this price point and the best I’ve ever seen. It’s also very popular, so leave time. The bed is comfortable, the bathroom clean (if a tad worn). I didn’t even reserve a view room and it was on a high enough floor to get lots of natural light. Every NYC hotel has issues with waiting for elevators. It wasn’t quite as bad at Element (the higher the floor, the better since they’re usually full by the time they get to the lower floors). Overall amazing value for the money.

Accessible and Worth it

Very happy with our stay. Good variety at breakfast, nice afternoon snack M-Th, staff was SUPER friendly from the front desk staff on check-in to the staff working breakfast/snack to the staff working the door. Room had a large fridge with small kitchenette. Bathroom had plenty of room with large shower. Views of Time Sqaure from our window. Excellent location, walkable to Time Square, MSG, and train station. Plenty of food and shopping near by. Felt very safe in the area. Would definitely stay here again!

From the stench of dead rodents in the hallways to the poor attitudes of the front desk personnel. And from the terrible housekeeping staff that left broken glass on my floor for 3 days despite 5 requests to have it cleaned, to the non-working TV in my room that took 2 days to fix (I heard several other guests complaining about their TVs too). My stay was nearly 2 weeks and engineering never came to fix the bathroom light that would turn on and off intermittently. The furnishings are cheap and heavily worn. This place is definitely not deserving of the "8+ very good" rating on Hotels.com. Maybe Marriott (the owners of Element) bought that high rating because it's a 3 or 4 at best. I strongly recommend avoiding Element.

Very nice, clean hotel. Friendly staff and vest location.

TVs in the room need an update. Elevators can be a bit wonky.

The breakfast was very good, great quality.

In particular, we would like to express our appreciation to Mr. John E at the restaurant. He was exceptionally kind, attentive, and humble in assisting us, making our dining experience even more enjoyable. Overall, we thoroughly enjoyed our stay and would highly recommend this hotel to others.

The Element was in a great location in Time square. There were a lot of things to do within walking distance. The staff was pretty nice. The breakfast was okay grab and go mostly. The room was clean and had decent space for a Hotel in New York (rooms are usually small here). I would book again. Just note If you're on a higher floor elevator can take a few minutes in the morning.

Clean room, friendly staff, breakfast was great (but busy). Downfall...elevators take a bit but this is expected in the city.

Great location. Clean room. Comfortable beds.

The room was clean and spacious the staff was extremely friendly and very helpful with extending my stay due to my flight being canceled

Room was tiny, the breakfast area gets crowded, staff gets overwhelmed.

Brilliant place to stay.

Clean and accommodating

Friendly staff, good breakfast, perfect location. Spacious and clean room with a wonderful city view. We will stay here again for sure! Really recommended

I didn't enjoy the breakfast menu. European hotels have a lot more generous continental meals. I didn't feel the variety day to day and quality of the food was not great. My room didn't have free bottle of water. While I appreciated green room service, the service was not neat enough. I wish they picked up the dirty towels as they stock the new.

good

Very good location, no problem with the elevators. Lot of space in the room for NY, kitchenette is a plus. Bed are just ok.

Great stay. We loved it

Highly recommended.

Rude staff

Great place no parking

Always perfect.

I loved how clean this property was considering the area. An a very vibrant front desk staff an helpful overall great easy stay. Also the breakfast area an buffet were good as well an very clean

Hotel was lovely both rooms were great clean and spacious shame dishwasher started leaking so room changed within an hour of them noticing it couldn’t be fixed all staff were great except one guy on reception was very rude security guys were brilliant and helpful especially with wife’s mobility scooter opening the doors before she had to fumble for key card breakfast was nice and the free beer,wine n snacks during an hour n half weekday evenings is a lovely touch that most hotels don’t do definitely will be back

Perfect location staff were great nice gym and breakfast every morning

Nice location, good amenity, and easy to access lots of best places

Room was cleaned well. Only problem was the shower

Great location and staff. Non functioning light and bathroom fan. Clean

Breakfast was good, bedding was excellent Friendly staff.

Breakfast was great! Lots of choices each day.

Loved this hotel and the breakfast was really yummy. Also very clean and people were always keeping things tidy and fresh

Great breakfast and location close to Times Square

Big room for NYC and loved the amenities! We’ll be back!

Evening cheese and wine/beer was very nice touch.

Great

Mini kitchen in the room was a great surprise and cooked breakfast went down well with everyone in our party.

Excellent services

El desayuno era bueno y variado.

My stay was lovely the staff was very friendly and helpful when my flight was cancelled

Yes, Yes and Yes

Honestly I really liked my experience and I was surprised with the breakfast!! So many options, really good for the price!

Excellent

Great ampke space clean room with kitchenette and big bed and bathroom. Amazong attentive staff and perfectly located for all top attractions. Good food and quick and easy check in and out process. Cannot fault them at all.

Went to gym on 34th st about 11:30 came back about 12:30 and notice housekeeper clean my room with my wife and kids still in room..I went to my pants that I left my money in and notice $2800 was stolen.contacted front desk and nothing was done..call police and the asst.manager refused to let police officer talk to her but he forced her..I never had any thing stolen from me like this..this is a good hotel but they have theives working for them..

We were tired upon arrival, they made it so easy to check in

Clean room, great staff, breakfast was really good

The stay was perfect .

Housekeeping was barely present. Most of the amenities in the kitchenette were broken. Repair not possible and room transfer wasn’t available. Didn’t really offer much of a credit. I’ve stayed here many times but each time the quality seems to be less and less. Location is prime but hotel staff seems a bit cold and rude.

Staff. Room, breakfast and gym were great. Afternoon drinks a treat. But whoever designed the building with 3 elevators that are often stuck should be shot. I lost hours of my life waiting and hoping. That's enough to say ... No more.

Very nice

great staff, nice rooms, very clean, perfect location

Staff was friendly, breakfast had great choices, hotel was clean, and location was great.

Breakfast changes day to day, not much but different. Staff friendly. 3 fast elevators. Stayed 6 days attending trade show at Javits Center 3 blocks away. Stayed here many times in the past, biggest difference is Element has biggest rooms compared to all business hotels in the area or NYC hotels in general.

The ubication of the hotel is excellent, the breakfast is very good and the room was confortable and clean.

Although the room was average there were a few minor issues but don’t impact too much during our stay. There was a bulb out in bathroom there was a constant leak from bathroom sink there was very low pressure from kitchen sink. No tray in microwave to use it. And the temperature in room was either extremely hot or cold. But again was an average stay and we did advise the front desk of the issues upon checkout. We still choose the element every trip to NYC.

The room was clean and spacious and the kitchenette was a bonus. The beds were comfortable and the shower was huge. The breakfast buffet was great with loads of choice. Would definitely stay again.

I loved!

This is an amazing hotel, rooms were spotless. The breakfast was incredible.

Great

Everything was perfect

The staff was amazing and kind! The amenities were amazing and how close the hotel was to everything was perfect! The only thing I will say, is that they mentioned that room service was every other day but my room was cleaned every day which I found a bit odd. But besides that everything was amazing! Will be back!

Everything was good, the staff was great, breakfast delicious, the room were perfect, except for the elevators, they weren’t working good. We were staying in the 26 floor and had to walk down the stairs twice, because only 1 out 3 elevators was working.

The front desk staff were always so nice and polite along with being very helpful. The Bell man was such a nice person. He even remembered my name from the day before. The room was super nice and comfortable. The breakfast was one of the best buffets breakfast I’ve ever had.

Very clean, good bathroom great view

Clean rooms, great breakfast selection there's everything you can think of. It does get busy in the morning with available seating. Location is good, close to everything. Overall good place to stay in.

Great location and wonderful staffing. Like any high-volume location attention to details can make or break you. Some upgrades in progress will deliver an even better experience. We really liked this property.

Yes, the staff was friendly and helpful. The breakfast was good and the room was clean.

The staff was courteous, the room was clean, and it had a kitchenette. This was my first experience booking a hotel and flight online, and I was concerned it would not be a good one, but it went quite well.

Todo estaba limpio, en buen estado. Los empleados fueron amables. Excelente localización. Y muy buen desayuno.

From check in to check out great experience. Friendly staff delicious breakfast comfortable room. And the location is gold. 6 min. From Penn Station. def will return. Thank you guys!

Everything was awesome and the breakfast it was delicious

Room was great and breakfast was good. Hotel was in walking distance to lots of great attractions and the subway station.

Also, the continental breakfast experience was very busy and overwhelming, not a relaxing or enjoyable experience - we ended up getting breakfast and coffee elsewhere every day due to the business and poor selection. Shower was cold, some of the lights not working, and no kettle in the room.

all good

Excelente ubicación y servicio. La habitación olía siempre a cigarrillos y las toallas también siempre que pasaba la limpieza. Pero quede bien complacida con todo

Everything is good, only we waiting too much for the elevator and The mattress on the bed was sunken on one side

M at the front desk - she was extremely pleasant in spite of the number of people checking in. She was giving individual attention, and didn’t seem like she was rushing things along. As the first point of contact for my stay, this set the tone for my stay. J E and J R - J E kept an eye on the breakfast food, and was quick to call for replacements when needed. There was very little wait for this. I’ve stayed at other hotels where they seem indifferent when things run out and take their time refilling things, but not J E. Assisting him was J R, who made sure that tables were cleared off when vacated, and greeting the guests. He was attentive to all. With J R and J E working on that, it made all the difference. T at the front desk - Once again, he came through for me with a late checkout. While I was thinking of just an hour more (because of a Zoom meeting), he offered until 1 so I didn’t feel rushed after the meeting. While this may seem like a little thing, for me it made a difference, and I appreciate it. Housekeeping was responsive when additional towels were requested, and the room was well maintained. I’ve stayed at numerous hotels. What I’ve come to realize is that it is the staff that really makes the experience special, and the team at the hotel was outstanding. I look forward to my next stay there.

Super bien situé Déjeuner vraiment très bien ! On était 3 On a fait plusieurs hôtels à NY et se sera encore celle ci à notre prochaine visite

The staff was very courteous !

Apart from no parking near by. Everything else was great.

The room was walkable to a lot of things which is why I chose it. The water stays in the shower which made it smell. The elevators are long so add extra time when going up or down. BREAKFAST is amazing. It is near the beginning of Times Square so if you don’t like noise don’t book it. We could hear the sirens and honking (didn’t bother us) lol.

The staff were sweet and persknable; the accommodations were tidy and plush; the bed was comfy. We loved the shower and kitchenette, too.

Great

The rooms look old, half of the things don’t work, the tv is micro, the breakfast is just powder eggs…the elevator…..good luck bro.

El hotel es muy cómodo, tiene buena ubicación, estación del metro cerca, un menú variado puedes subirlo a las habitaciones, una relax para compartir con cervezas y snacks. La limpieza fabulosa y las habitaciones cuentan con cocina e implementos para cocinar.

Room was good, no problems

No hot water

We absolutely loved Element New York Times Square. The staff was very friendly - the breakfast buffet was outstanding and our room had so many amenities. This hotel is a hidden gem - it is the best place to stay in NYC!

Room was decent. No hot water for showers. We let it run for awhile and it was just lukewarm. We all froze getting out of the shower.

We had good time there

Great breakfast spot

Elevators were small, and slow during peak times. They were almost impossible to get during breakfast hours. No vending machines available for snacks or drinks.

Everything was great the breakfast Buffett was great!

The staff and security were extremely helpful and friendly throughout our stay. Anytime we had a question or needed something, they were quick to assist with a smile. It made us feel very welcome. The location was one of the best parts. Everything was walkable, and when we needed to go further, most places we wanted to visit were only 10-15 minutes by subway, 25 minutes max. Super convenient for exploring the city. Breakfast was included, which was a nice bonus, and we enjoyed it every morning before heading out. Overall, everything about this hotel was great. I'd definitely recommend The Element to anyone visiting New York, especially if you're traveling with a small group!

Nice location, clean rooms, prompt service, good food.

Great Location. Convenient walking distance to Times Square, Penn Station and other attractions. Spacious room for NYC, great breakfast and M-T Happy Hour. Our shower head broke, and it was fixed expeditiously. One area of improvement: Public bathrooms were out of order. After our checkout, we had to wait for use of private room that was held for this purpose. Long wait!

Rooms were very clean. Great location and not too far from Penn Station and theater district. Breakfast buffett was way more than we expected. Will stay there again.

Clean, breakfast

There should be more elevators, three is not enough

The accommodations, were the best that I've experienced. Staff,goes out of their way to make you feel at home. I literally, did not want to leave.

Excellent! Staff are nice especially those Filipino staff helping during breakfast time.

Great staff. Clean room with a great view

The room was great with many amenities. I would stay here for longer stays.

The Element at San Jose and San Clara have me spoiled. The Element NYC Room aesthetic was lacking. Wall paper peeling, mild in the bathroom, shower faucet fell off. Daytime staff was not customer centric. Room service was supposed to be every other day but was not consistent and only consisted of clean towels and taking out trash. Telephones were not working, kitchen staff was rude when replenishing supplies during breakfast. Breakfast patio was cold , I can only imagine the heat during summer.

Great room with a small kitchenette. We didn’t need it but still nice. Centrally located and a great breakfast.

Great

The location is amazing, and in addition to being in the middle of Times Square, the hotel provides breakfast, and comfortable accommodations.

Highly recommend

Amazing

Staff was great. But there was an inaccurate description. Onsite parking. Is $76 for over night that was not explained. And there is also an additional $250 hold on cash or card that also wasn’t explained when booking.

I was very surprised about the room, the breakfast, and amenities.

Well organised

Breakfast has good healthy options

Enjoyed our stay. Rooms were clean and very surprised to see a mini kitchen in our room. Great surprise!

Excellent

Loved the room and the view! Kitchen area was so nice to have as well. Staff was a bit tough during check in. Stay was great otherwise.

We planned to elope in New York on 12/18/25 and booked our stay with Element. We had an amazing view of the Empire State Building and the Edge Building. The view was gorgeous and the room was very nice. The bathroom was spacious and the bed was actually comfortable! I would definitely stay here again and I highly recommend it!

This is best place to stay in NYC , no complaints and breakfast is the best.

This was the perfect place for our weekend of Broadway shows. Clean and comfortable rooms, friendly staff, and convenient to everything, it was a lovely stay.

Everything was great other than the Elevators, They would take a while until we got up and down to our room floor

My room was spacious, clean with great amenities like a kitchenette. Friendly, helpful staff. Centrally located. Easy access to subway station and tourist attractions. I stay here every time I visit NYC.

I had a wonderful stay and I’m glad I chose this hotel over others. Our seven-day stay was very buffet breakfast was excellent, and the staff—especially in the dining area—were very accommodating and well trained. The extra miles of service they are providing is incomperable. There was some minor wear and tear in the room that needs attention, but it was not a major issue. My only concern was with the front desk staff who assisted us during check-in (Geo, along with his manager). His manner came across as rude and arrogant. We asked if we could use the restroom, and he informed us that the hotel restroom was out of order. However, there was an alternative restroom on the second floor available for temporary use, and he refused to provide the key, even though guests were waiting in the reception area after checking out and waiting for their taxi. I later observed that another guest was allowed to use the restroom, which felt unfair and inconsistent. I understand that hotels have policies, but such rules should be applied equally to all guests. Additionally, the hotel already had a copy of our passports, so safety should not have been an issue. I have stayed at other Westin properties and have never experienced this kind of behavior as a hotel guest. This situation was disappointing and should be reviewed to ensure better guest service and fairness.

The location is outstanding, close to several metro stations, lots of eating places around. Room cleaning happens every other day. I wish it was every day but that is better than some other hotels. The hot water takes a while but once it gets hot it is good and has steady pressure. Awesome for a good baths after a brutal day of walking in NYC and having to touch the handrails in the completely filthy metro system. There is no issue with having extra towels. They allow you to control your own room temperature, great for my wife who changes the room temperature 3 times every night... Breakfast has many great choices and the support staff is very attentive. Having a great breakfast at the hotel is a fantastic perk in this very expensive city. Food costs are outrageous in NYC. There is a fridge and microwave in the room. Check in was easy. Check out was easy. I do not like the $250 hold placed on my card but what can you do. There is a gym on site. We opted for a room with a city view. I highly encourage you to pay extra for the city view, it was worth it. The guest laundry and general use bathroom in the basement looked like it has been broken for a very long time. Knowing what I know now I would still choose this hotel, simply because in the overall scheme of things the scale goes to the positive side. Great breakfast, clean room, friendly staff, and location, location, location.

Great staff. Very friendly and helpful.

View from the 3rd floor was atrocious! Scolding hot water-never got cold. Bathroom faucet was loose, no full length mirrors.

Building and room was very neglected. TV and phone not working, bathroom leaks, the front door to the hotel, just various little inconveniences and staff would not care when brought up. Many amenities including the rooftop, laundry room, and downstairs bathroom were “out of order” the whole time I was there for a week. Housekeeping and breakfast staff were amazing though.

Everything was great

Enjoyed our stay. Room was very quite an clean. Issue not enough storage, there was spac for coat rack with shelves . Elevators were problematic at times. Location was good.

Great breakfast, room size for NYC was great. Bed was comfortable

One of the most horrible experiences ever.. I’ve been to NYC three times, Chicago, Florida, California, Cancun and many more and I can admit that this is the worst hotel ever.. very dirty, bathroom does not work, and not secure at all

Location was good but the hotel and service was horrible . Our room had significant damage, horrible maintenance work, shower flooded the bathroom when we showered because there was no seal on the door, toilet was cracked and caulked back together , outlets were loose and could be very dangerous for children ,house keeping didn’t clean the room the 3 days we were there.walls were filthy from old headboard about bed. I complained and they charged me $217 saying one of my kids peed the bed when it was a coffee stain that was there when we arrived and they did nothing about.seemed to be pretty convenient that they charged me this fee saying it’s because the room has to be out of service when in the morning I spoke to the manager and told him about these issues and he said they would pull the room out of service to work on it and now conveniently I get this charge .I would never recommend this place to anyone . The “managers” are horrible and seem to not care about the condition of the property. The floor smelled so bad that they had air fresheners in the vents to try and cover up the smell.

Breakfast food was a little cold, but still good (we also got there close to when the buffet closed - I'm sure the food was more fresh and hot at premium times!), and they provided many healthy options. Room was comfortable with beautiful views of iconic buildings from our window. Love that all of the rooms provided a kitchenette with kitchen equipment and utensils. Room was very clean, but I do wish that the shower water was a little hotter (especially after walking around the city all night in 20 degree temps!). Fitness room was also very clean with plenty of equipment. Everything was within walking distance for us, including the bus station that we used to get into the city. We never needed to Uber or use the subways. Also very impressed by the price compared to other hotels in the area. Will definitely stay again!

The location was good! Easy walks to many of the attractions and close to a subway entrance.

Staff was cordial, location was excellent, breakfast was good! My only note is that there was no hot water; it was more like lukewarm water.

The hotel is situated near Times Square and Javitz conference center. The room is clean, spacious, and has the items we needed. The staff were helpful. The dining area staff were accommodating, including John, Aaron, & Elaine. Needs more variety in breakfast, though. I left an item in the room, and they retrieved it. I am waiting for it to be shipped back to the West Coast. I would recommend this hotel for a pleasant and relaxing place in New York.

Room was nice and spacious.

Room was very clean and bed was super comfortable. We stayed 3 nights and didn't require cleaning during our stay. We had plenty of towels too. Kitchen had everything we needed as well. Breakfast was decent. Rooftop was great to see the views. Staff were all friendly and helpful. Lobby was always spotless. Elevators were quick. Wouldn't definitely stay again!

We needed toiletries and towels and had to take the elevator down 30 floors. Wifi was not reliable. We couldn’t access Netflix. Washrooms were out of order on the ground level and had to access on second floor. Inconvenient and busy in the morning. Elevators were slow but a busy hotel so understandable. Room was clean and staff friendly.

Old run down building, poorly maintained. Long waits for elevator. Worst part was that they advertised on Hotel.com as a 28 square meter room which means over 300 square feet. But the room was actually less than half of that size. Very unethical of The Element and of Hotel.com. I will boycott both of them from now on.

The room size was okay, but there were dust on headboard, dirty pillow covers and sheets. Had to report to their supervisor to fix it. Hot water was a joke. When you turn on water only hot water comes, no warm water or cold water. You have to play with the sink water and flush the toilet to get warm water temporarily. Cleaning crew don’t speak English, so very difficult to communicate. I wouldn’t stay again at this hotel.

Breakfast was a bit too expensive for what they offered. Location was outstanding. Would definitely stay there again.

Great stay. i was worried it would be loud because we were close to the elevator but the room was so quiet! My only gripe is the “accessible “ shower. It is one of the roll in showers and water was spraying all over the bathroom floor and we only had 2 towels! so that was a mess and will never stay in a room with that type of shower again but i would stay at this hotel again.

Great place to stay

Very quite clean and comfortable. Staff was friendly and helpful. Would stay again.

Dirt bandaids left in the room

Clean room, a little small, laundry room was out of service

The room was large with a king size bed a little couch and a kitchen! Breakfast was included, all in all it was excellent value for money

Staff was great

I had to stop in my tracks when they said the deposit was $250 a night. I was shocked it was that high.

What a great place. Friendly staff, clean, nice perks, such as evening tea, happy hour and free breakfast (not the best eggs, but what do you expect?). Loved this place!

Staff was very accommodating

Beautiful place

Everyone was super nice,the room were nice and clean with a coffe maker(big plus).definitely on a busy street and you can hear a lot of noise,but still perfectly fine!happy you and breakfast included! Plus a nice roof top! Definitely a nice stay!

Nice place

great location every everything was great. The only thing I would suggest is if there is a kitchenette in your room it would be nice if there was a table in the room to eat at.

Great hotel. Very clean and friendly staff. We loved the breakfast and complementary happy hour.

For the most part, great stay. The room was clean, and the housekeeping was super attentive. The location is awesome!

Love this hotel.

both guest bathrooms were out of order and the breakfast was cold

The breakfast buffet was delicious and the staff was on point with cleaniness and making sure everyone had food and drinks. The Front desk team were nice and professional. I recommend anyone to stay here. The room was perfect for 3 people. It had two beds and the bathroom size just perfect. Very close to Time square and the Macy's store. We did everything on foot.

Very Good

Great service

Wasn’t the cleanest, but I’d be willing to come back for the price.

Friendly staff, comfortable rooms, great breakfast

Clean room, friendly staff, great breakfast options. Good amenities

Thank you! Our stay was wonderful. Everything was perfect – the room was very clean and comfortable, the amenities were great, and the staff were friendly, helpful, and attentive. We really appreciated how welcoming everyone was and how they made our stay so enjoyable. We would definitely love to come back!

Nothing was wrong! perfect staff location and food! elevators can be buys but what do you expect?! your not the only one there, ask for a low floor and take the stairs.

Rooms were very functional. We liked the kitchenette. Very quiet. No traffic noise.

Will stay there again.

The rooms are insanely tiny, breakfast is extremely crowded, they accept pets but there's no where to walk pets, they added $550 to my charges and said it a glitch and nothing they can do about it

Rooms were clean but fixtures in the bathroom were outdated. Breakfast was good and the hotel was in close proximity to food, transportation and shopping. Staff didn’t appear too enthusiastic though to help guests.

The room was clean and the staff were amazing. The staff at the front desk were so welcoming and tended to my family in a timely manner.

Decent buffet with many options. Dishwasher did not work in room and they did not fix it before I left.

Great spot, clean and friendly

Breakfast was wonderful! Great staff!

The hotel itself was lovely! Spacious, clean & comfortable with excellent amenities. I think what truly made my stay memorable were the fantastically warm, friendly and caring staff dispersed throughout!

Very convenient location and great breakfast!!!

Clean room

Good

The room was clean. Super convenient location close to everything. Kitchen came in landing to keep food that I was unable to finish eating and the complimentary breakfast was a nice touch

Fresh breakfast

It was ok. Nothing special

great location, very clean!

Great hotel!

Staff were excellent! The shower water temperature had only one setting, hot, hot and hot. Unable to adjust.

Clean room, helpful staff, happy hour, room service. Buffet food could be a little better.

yes.

Convenient

Look, it had everything to be perfect, but we put it in a disabled room, the bathroom leaked all over the living room when we showered, the TV's smart connection didn't work, meaning if we wanted to watch a movie or a program it wouldn't work, and besides that, it was noisy because they put it on the second floor which was at street level. I asked to change it and they told us it wasn't possible.

Staff was amazing and breakfast was good. They also hold your bag for free if you arrive early. The elevators being under construction and so slow was a little annoying though. Otherwise great hotel for the price!

We liked that the room had a kitchenette, one negative was we came back around 5pm to our room to before heading out to dinner to find housekeeping tidying the room. We thought that was pretty late, but not that big of a deal since we could use the lobby downstairs.

Great

Excellent

Great

Laundry mat was out of order so that was an inconvenience for me. Super close to time square. Elevators can test your patience. Breakfast was pretty good except the tomatoes gave my wife food poisoning. I had the. The day before I was ok but on Nov 4th she got sick. I ate same things as her except for the tomatoes on the 4th so she puked her brains out. Thank God I am a man of God to be patient enough to handle her :-) cool hotel tho.

From the check in to the morning breakfast everything was excellent. Location perfect for me

One of the three elevators was out during our stay, so elevator waits were quite long most of the days. Our bathroom had no body wash when we arrived. We called housekeeping and they offered to send it "right away" but it never arrived! We managed to snag one from the housekeeping cart parked in the hallways. The shower head was also weird—it took extra work to balance it in position so it wouldn't fall down while showering. The lighting situation was off as all the switches were far away from the bed and couch. Overall, an OK place to crash for a few nights in NYC.

Everything was great my only complaint was that the shower felt like a hospital shower and the showerhead would leak when the water was running.

Clean, very busy and friendly staff

Amenities

The room was clean and the staff were courteous

Negatives: staff, TV (always reset to volume 99 when turned off/on {crazy}, plus, didn’t show what station you were watching), dishwasher was on when I went to the room and nothing was in it when it stopped, an elevator was broken for the entire trip, lack of convenient charging outlets in the room.

Elevator needs to be repaired. Had to wait 10 mins every day no matter what time.

Room was clean, shower was scalding hot with no cold water, toilet was clogged but the front desk sent maintenance to fix the issues, this helped a lot! The elevators were very slow and limited to 2 working for 40 floors, be prepared to wait 10-20 minutes for the elevators. Service was okay. Breakfast was okay but very crowded with limited seating. We decided to skip it. Location was convenient.

Breakfast area was overcrowded, there was long wait times for the elevator. Had to walk 10 flights each way due to the elevator issues. Rooms were only cleaned when asked, clean towels were only given when asked at the front desk.

It would have gotten an excellent rating but for the elevators only 2 worked. Tok over 10 minutes to get to lobby. Had to take an elevator going up in order to go down as elevator would skip stops if full. Ridiculous

Nevertheless I would stay there again.

We had a great stay for my brother's wedding. The location was convienent for tranportation, dining, shopping, and activities. The staff was the highlight. The check-in/out was seamless and they went out of their way to make us feel welsome. The room was huge and there was very minimal street noise. We will definitely return.

Nice place

Our room was outdated

This hotel was very clean and spacious for a New York hotel. The staff was very charming and friendly, and I could not complain about the city view that we got (we were able to see the Empire State Building!) The elevators were a bit slow and cramped, but manageable to use. Breakfast was also really good with lots of unique, yet versatile options. Overall, I'd highly recommend The Element, especially for first-timers.

For one they forgot my special request for my birthday. The security was rude to the guest and the front desk staff pretty much said it was protocol. The hotel was ok overall, breakfast was good but with the elevator down it took away so much precious time from the day.

Everything was fine EXCEPT that, with 40 floors and poorly working elevators (one completely broken), the situation was difficult to get up and down. If you were above the 10th floor, you often had to wait, and wait, and wait, and wait. Really not a premium experience for the price we paid!!!!!!!!!!!!!!

Nothing works the elevator the phones, there are lines to go up and down the elevator the wait times can be as long as 40 mins very inconvenient for travel and wanting to get in your room and out. We stay 10.16-10.20 will never stay here let alone a smaller hotel like this again. The manager offered to refund a night we agreed but if customers are not speaking up the hotel will be okay with the inconvenience and spea

Great location, comfy rooms, and excellent service from the crew. The room has full kitchen with a normal size fridge and freezer, they even have utensils and pantry. The hotel's breakfast is one of the best breakfast ever, not the typical continental (bread and jelly with coffee), they had the most complete buffet ever. Definitely im coming back soon!

Fit our needs well as a family. Room was quiet and beds comfortable. Facilities were clean. Breakfast was ok but staff were nice. Breakfast area was typically very busy, but well maintained. Elevators were slow and one was not in service. We used the stairs a lot…:luckily we were only on level 7

The room was spacious and clean and had an excellent city view for the price as compared to other nearby hotels I have stayed in. The rooms could use some updating but overall not bad. There is a good breakfast included daily and they do a relax/ happy hour Monday thru Thursday with free beer and wine. I would stay again.

Super friendly front desk. Loved the upper terrace - nice to have for a quiet moment of downtime. Rooms are a little dated but clean, quiet and great location. Would stay again for sure!

The rooms are fantastic. Quite big for New York! Bed was super comfortable, you could cook if you want to as well. The tv has Netflix which was amazing. The elevators do take some time but it wasn’t a bother for me. If you think it might be ask for a lower floor so you can comfortable take the stairs.

One elevator down whole visit. 20 minute waits. Never did get room service. They probably couldn’t get an elevator. And bath had no cold water, yes cold water. After complaining they told us to run cold water and flush for 5 minutes

We went to New York for the first time celebrate my mom’s birthday. I love how the area was close to many shops, stores and Times Square so we walked most of the trip everywhere even to Chelsea Studios to see the Sherri Show. I loved how they had many selections of options for breakfast each morning especially for those who don’t eat pork. Some days turkey sausage is served but not everyday. We stayed from Wednesday-Saturday and were happy to find out during weekdays the hotel provides complimentary snacks and drinks in the hotel from 5-6:30 pm. Rooms were a nice size for 2 people and modern with mini kitchen setup (fridge, stove, microwave and sink) along with utensils in drawer. There was a nice view of street and Manhattan building across. The glass showers were very pretty as well. Housekeeping comes every other day and staff was helpful. Overall would stay here again!

Breakfast was great.

A hidden gem near Times Square. I will surely stay here again.

an elevator was down so it was a inconvience but other than that the stay was great

eveything was perfect and the staff and property and breakfast. just i didnt like that in the room there was no toothpaste no flips . rest was ideal

Yummy breakfast

Great property except that only 2 of 3 elevators worked during entire 8 day stay.

2 complaints; cold water runs poorly in room 2706. Despite letting the cold water run for 10/15 minutes it was still pretty hot, never cold. I was able to shower with some discomfort but got through it. This happened almost every time I showered except twice. Also and I asked them to check the temperatures of the cold water it was functioning properly So they didn't think anything was wrong. I believe it might be a faulty valve, I can't tell you the whole building runs out of cold water or not I didn't ask anybody else who was staying there. Anyway it can be an issue because the coolest water was still pretty hot. Also cable TV/menu/streaming didn't work in that room. I was told it was a faulty cable box, wasn't replaced. Not that important to me except I do like to have some news on sometimes, and the only channels were some very basic cable channels and only about five of them, mainly old reruns of comedies or documentaries, one cartoon channel. Again not the most terrible thing but I did want some kind of local news in the background when getting ready and most hotels I've been to have that available to you, plus movies or ability to stream your own Netflix. Etc.

The breakfast was replenished regularly during the breakfast time slot. A good variety was offered from fruit, hot breakfast options, yoghurt with toppings and a bread/bagels station. They also offered oatmeal, hot coffee and juice.

Was also able to make a sandwich to eat later on Hotel near to times square and subway Bonus was happy hour each day

Room was spacious for a NY hotel. Staff was friendly. Breakfast was great with some many choices and a daily variety. Wifi was also good.

Staff was friendly and attentive. Our room was fine, but it could use a some spiffing up. The furniture and bathroom vanity were chipped. The shower looked like they decided mid project not to add tile. The TV didn’t respond to the remote. Beds were fine, not the most comfortable- but not the worst either. Breakfast was a perk though. And the coffee was delish. Location was perfect for us, even though it’s not in the “nicest” area.

Nice, clean, great staff. The elevator was out while i was there so getting to and from the room was a pain. Otherwise I would stay again!

Room was clean, comfortable bed, good breakfast options. Bad elevator experience. Only two were working for a 40 floor building. We were on 29 floor and elevator would just pass by us going down because it was full. We would have to go up to go down.

The property and our room was impeccable. I have no complaints. Staff were very friendly and helpful. House keeping was amazing. The room itself had stove, dishwasher, refrigerator and utensils. The breakfast options were amazing. If I had to pick one thing they could improve is their elevators. Our bad time, one out of 3 elevators stopped working. During breakfast and checkout time, there was always some kind of problem. I had to come down 35 floors by stairs for a breakfast. Other than that I loved the place. I would definitely book again.

One of the elevators was not working the entire weekend. The elevators that were working were super glitchy and would pass our floor despite having the light turned on. Very crowded with limited space for elevator use. The room was small and the beds were not made everyday

Chaos filthy neighborhood

clean room, nice staff, & location

Very clean and roomy for NYC hotel. The breakfast was good with a variety of options and Yessenia was very pleasant & helpful during our stay. I would have liked daily room cleaning as versus every other day.

Rooms were clean; however, hallways were cluttered with carts for room cleaning. One elevator out of 2 did not work.

Elevator is so slow

The staff are incredibly kind, patient, and outgoing. I stayed there for 2 days and felt right at home.

Awful

Breakfast is routine stuff and very limited options. And rooms are not tidy. One of the lift is dysfunctional

The hotel was nice, but getting in and out via the elevators was problematic. It took us over 15 minutes to get an elevator - they kept passing our floor both on the way up and down - not stopping. Worst in the morning, but a problem at other points in the day as well. Otherwise, stay was ok.

Only 2 elevators working for 40 floors. Breakfast was awful. Neess a good refresh. Right in the action though. 6/10

Good breakfast variety. Elevators were extremely slow as one of the elevators was out of service. Wait time was long and inconvenient.

Staff were friendly. The hotel was close to everything, great location. Hotel rooms need some updating.

Room wasn’t ready at nearly 6pm. Had to wait 20 minutes for “the room to be ready”. Elevators were broken for 2 days and we were on the 22nd floor. One elevator working took 15-35 minutes and there was practically a riot in the lobby.

Elevators not working, dirty. No service from staff no phone

So, book at your own risk. You may be turned away at check in with no recourse on fees paid for a multi night stay. Infuriatingly bad experience all the way around

Todo bien

This was a clean, easy stay for us. Walkable to Times Square and Broadway. Like others have mentioned, there was sometimes a wait for the elevator but not more than 5-10 minutes. Included breakfast was great although crowded on the weekend and you may have to wait for a table to open up. Overall we would definitely stay here again.

Rude staff, elevators not working for multiple days forcing people to use the stairs (I paid to be higher up -31st floor, should I have known). Lots of junkies around

Staff were very helpful and accommodating,hotel was in a great location however it could do with upgrading a little bit,usb ports for example

First time to NYC. Rooms were very clean and the view of the Empire state building was spectacular. Location was perfect for Time Square, subway going to the Today show. The staff with very friendly and accommodating. The best were the 2 guys the stood out front to make sure you were a guess. Breakfast was very nice and the topper car service to the airport on our departure.

Amazing

Great Room, Excellent location

I booked the hotel based on its ratings and reviews. We arrived before check-in time, but there wasn't even a restroom, and we waited an hour and a half to use it. After checking in, I think they'd given our room to another guest, and suddenly someone came into our room, which made us feel very unsafe. Later, a hotel employee bothered us again to get our information. In short, the location is nice, but we weren't satisfied.

Great breakfast options, clean property, felt safe, staff was wonderful and very convenient to resturants and shopping

I like free breakfast. A lot of store around the hotel.

Good selection of breakfast items. Not far of a walk to places to eat or shop. Loved that the refrigerator came with a freezer. Friendly staff.

This place was surprisingly good! The Kitchenettes in the rooms are a nice surprise. I found the rooms clean and quiet. The breakfast buffet was very good. The staff was very kind and attentive and polite.

Everything was great… breakfast exceeded expectations. Staff was friendly and very helpful. Our only frustration were the elevators. It appeared to us that only two of the three were working for the most part. We often had to wait as the elevator didn’t even stop on our floor as it was full. At least we got a bit more exercise using the stairs.

Staff were accommodating, excellent view of city from the 40th floor. Breakfast was provide. Great value!

Fire as fast as you can for insulting a wife request trying to insult her so I could be free from insults. My wife only coordinated my care

Generally good shape. Poor shower pressure. Mattress a little saggy on one side. Breakfast was great. Nice view from rooftop. Elevators pretty crowded over the weekend

Lo unico malo es los elevsdores

Very efficient

Everything was fine in the room and at breakfast. But there is one thing I have not encountered in any other hotel and I have been to many of them. The wait for the elevator in the morning was terrible and I often stood in line for 25 minutes as the elevators passed the floor (35) and did not stop at all because they were full. It is difficult to understand that a hotel with 40 floors is run with only 2 elevators, there are 3 but one worked only part of one day out of the 6 that I was with you, its owner was also slow and there was a long line. I can tell you that on the last day I gave up breakfast because I was afraid that waiting as I was used to, I would miss my flight.

Love the view and the mini kitchen! I’ve stayed there a few times now and the only complaint I have is the slow check in and the elevators take a while. Other than that, everything was great!!

I loved my stay! I only stayed for a night but the room was very spacious and had everything I needed and more . The hotel even allowed me to keep my luggage there before check in so I could explore the city . Will definitely be staying again !

Room was not clean, shower retained water in tray that did’t drain.

A nice place to stay for downtown NY. Great options for breakfast! However the elevators took forever. You needed to add 15-20minutes extra to wait on the elevators.

My stay was very comfortable, the room was clean quiet,and cool . The breakfast was good and service was excellent

This is the only website I will ever use

Enjoy the breakfast and dining room.

It was great! I booked a last minute visit to New York and they were very accommodating. Nice staff, good breakfast, good location we were in walking distance from a lot of places. Only thing I would mention was that the bed was pretty uncomfortable; other than that a really nice stay!

A busy place

Excellent location for Times Square, Madison Square Garden and a very easy walk to Grand Central.

Everything was good, elevator, one, was not working. Using throw out plates and utensils is environmentally poor.

One night stay to attend concert at MSG Theatre. Convenient location, great staff, very clean and comfortable. Would stay again and highly recommend.

The hotel's location is excellent, close to everything you can visit or to all means of transport.What I didn't like was very minor and not worth mentioning

This NYC accommodation is super close to Times Square, includes breakfast, and has a full kitchen + comfortable rooms. Super clean! Perfect for my daughter and I ☺️

Breakfast had a reasonable selection, although busy.

The access to elevators is an issue.

Amenities and cleanliness of the room are the best of money’s worth

They have 3 Elevator and none are working properly. They chise to do a maintenance on a busy labor day weekend have customers walkup flights of stair to get to their room. My wife happened to fall in the stairways trying to carry the luggage down to 8 flights of stairs.

I like the breakfast and the staff

Staff breakfast and housekeeping best ever

Breakfast included was amazing and lots of variety!!

Almost everything was very good. Strategically located. They had some work improvements made to the WiFi & TV that resulted in an inconsistent service at time and one of the three elevators was out of service, which caused a serious traffic congestion during breakfast peak time. I believe that when these issues are finally resolved the rating should increase to excellent. Service personnel was friendly and helpful. I would consider this place for any future visits to NY.

Hotel was in a good central location. Breakfast was better than expected, with different hot items each day. Evening snacks and drinks midweek were nice. Room was ok, but floor was not very clean. There is a problem with the lifts, but we didn't have to wait too long even though we opted for a high floor for the view.

We opted for a room with the view. It’s very clean and comfortable. There were some gremlins here and there, but the hotel staff was able to fix them pretty quickly. There are 3 elevators on site, but one is not working. I guess it hasn’t been working for months based on previous reviews. During peak hours like breakfast time, check-out and check-in hours, there were times we would wait for over 10 minutes. During those times, they had a staff member who controlled the elevator. And sometimes they would express the elevator past our floor a few times before the elevator stopped on our floor. Otherwise, the wait wasn’t that bad. They served a full breakfast with a large variety of options. The staff at the dining room was friendly, efficient, and kept the place clean and humming. They even had happy hours there Monday through Thursday serving wine and beer. The rooftop is small but offers a near-panoramic view of the city. There’s also a gym at the basement which was very well stocked with almost every exercise equipment you’d need. Overall, I had a great experience and I will definitely consider staying there again when I visit NY.

Great Potential in This Hotel- but Needs to Work Out the Kinks. Stayed here during AnimeNYC. Hotel is clean and gives included breakfast. One elevator had maintenance, so only two were running. I feel like even with three the elevators are a huge problem for this 40 floor hotel. We would wait twenty minutes for an elevator that ended up being full to capacity. People would get tired of waiting and cram into one elevator unsafely. Beyond that, amenities were good. There was no option for late check out without a huge fee, but then leaving bags at the front desk seemed like an annoyance to the staff. Also, our keycards stopped working at one point out of no where. My brother was locked out and he had to wait for someone to open it- which took a while due to the elevator issue. I would stay here again but only after all these issues are resolved.

Good just laundry wasnt avaiable

Great! Will go back again and stay

non ho dato il minimo perchè il personale della colazione era molto cordiale e non mancava mai nulla dalbuffet.

Cons: - Had an accessibility room. The shower was way too narrow. The shower head was a handle with a mount that was not tall enough for a 5’9” man to stand under (had to crouch) - Sharp metal on shower, easy to cut yourself - TP roll was not in the holder (locked like a public restroom) - The bathroom fan was not running, room would get a bad mildew smell. Pros - Nice coffee area in room with bottled water - Large fridge - Free makeup remover

Safe , convenient, clean Hitel with Fabulous Breakfast.

Overall i enjoyed my stay. Our room was very nice- more spacious than I'd expect in an NYC hotel. It was clean. The rooftop area was a nice touch. The elevator situation was mildly irritating especially with one of them out of commission. And the water was scalding hot - not in a good way. It was hard to take a shower or wash it hands because the cold water didn't seem to be working.

The breakfast was a nice perk but during our stay one elevator was out which led to long lines for breakfast and other busy times.

Our stay at this hotel was good. The only downside is one elevator wasn’t working so we had to walk thousands of stairs downstairs for breakfast as the elevator would take a long time to reach our floor. They warned us when we checked in so we expected this.finding a working elevator to go up wasn’t an issue it was just to go down. There was also an issue with the water turning really hot randomly when showering. It was very frustrating dealing with that. They addressed the issue when we reported and taught us how to deal with it if the water turns hot again. Overall, i would stay here again and recommend this hotel to others.

Bump

very Bad experience. Lift service worst.

Poor

Great stay in an extremely convenient Manhattan location. Walkable to almost everything. The hotel staff I encountered are courteous and thoughtful, especially those who work at the breakfast. Breakfast options are good and included in room rate (hot and cold options, eggs, fresh fruit, yogurt, oatmeal, bagels, toast, tea/coffee/juice, etc) but the space gets very crowded and hectic, so plan accordingly and arrive early.

The room was spacious and included a kitchenette. The bed was very comfortable. The breakfast had plenty of choices.The staff were friendly and helpful. The one negative was that 1 of 3 lifts was undergoing maintenance. This caused significant delays at peak times but the hotel had warned guests about the issue. It was very good value for money relative to other hotels in the area.

Elevator sucked !!!

Hotel was ok for a place to stay that’s about it. They offer breakfast which is a nice touch seeing as how the elevator was down.

Breakfast is good. Especially the kitchen worker they are very helpful, the kitchen staff, John, Arnel, Jeffrey, Eileen and Vince.

En elevedaor dañado, no baños en el lobby, varias habitaciones sin duchas en reparaciones. El manager de la noche muy grosero. Desayuno muy bueno y completo.

The staff were polite and wonderful and the location of the hotel was great. The breakfast was varied and very good.

Enjoyed our stay. It’s very convenient and at walking distance to major attractions like Times Square, Empire State Building and The Vessel. Lots of dining options at walking distance. They even kept our luggage safely after checkout since our flight was in the evening so we could go around the city. I recommend Element NewYork to everyone!

Had to walk down 31 flights of stairs 2x in a 3 day trip … bc the elevators were down an so fully packed also employees were using them as a service elevator putting it in lock mode in my 3 day trip i waited a good 45 min for elevators an walked down 31 flights 2x

Excellent location near Times Square, without being too close. Loved the bathroom and the bed, and the kitchenette was a lifesaver. Got a room with a view, which was VERY cool... could see the Empire State Building from our window. Staff was very helpful and chill!

One of the elevators was not working but the wait time wasn’t long either!

Very convenient location and the service is very good, very kind people.

Alllll perfect

The Hotel was pretty nice. I personally love the location. The brakefast variety. They are doing some remodeling so they only have 2 elevators working that for the amount of people staying, made the waiting time longer than usual. But in overall. I would stay again.

Not what I expected for a Marriot branded hotel, especially in the heart of New York. The cleaners didn't really pay attention to cleaning and the afternoon reception staff were pretty rude.

I still haven’t received it back, so it’s a problem for my trip. Breakfast was horrible. And they didn’t make the bed everyday. Not happy at all

No space to sit in morning No laundry room Only good thing is location close to all sightseeing

The location of the hotel was

I stayed for two nights only and they charge 250 USD for incidentals/ the event of damages, which almost more the money I had spent on the accommodation itself. This cost is so high, and considerating it takes 30 to 45 days to return that money for overseas people, coupled exchange rate is way too high. The other things people need to only got advised the day before

Close to many attractions, available transportation 24 seven buses, trains, cabs, plenty of food shops,staff & hotel very great .

Elevator issues were frustrating

When I checked out, an African-American person responded to me, Compared to responding to white people with a smile, he deliberately spoke English at a speed that we couldn't understand, and pretended not to hear even though he could hear the room number, which was extremely uncomfortable. Taking such an attitude towards us Japanese was a blatant challenge to us, and at the same time, I didn't think we wanted to stay again. It can be said that it is not worth paying hundreds of thousands of yen to stay at all. What kind of education have you received at higher education institutions such as your family or university? I didn't think they were from the same developed country. The hotel will know the name of the employee who responded on 7/31, so I would like to ask the hotel to respond to penalties without overlooking it. Otherwise, when they come to Japan, we will just respond in the same way.

Location

Great property, terrific location. Rooms are clean & updated, Amazing complimentary breakfast, much more extensive than the norm. One elevator was out, which slowed things down a bit, but staff was great about informing everyone and were pro-active in keeping everyone moving.

Good location and nice property

Property location is close to time square. Clean, neat, well maintained, comfortable bed, a/c, microwave, sink, refrigerator and stovetop. The staff was super nice and helpful!! Included breakfast and there was a wide variety of items to choose from. Would highly recommend!!

Very close distance to Times Square. Elevators takes awhile to get to your floor.

Great location and very good service!