Wyndham Grand Fallsview Hotel

Pleasant

I loved every bit of my visit there from the beautiful view to the guy Stefon who checked us in very nice guy to the attractions near the hotel which made everything very convenient. thank you canada for the beautiful visit. nothing to dislike everything was perfect.

Location and how clean everything was Small vanity in bathroom lack of counter space

Exceptional

Good

Very good

Exceptional

Good location and could walk through connecting paths without going outside to find food or entertainment. At 5am I had two men open my hotel room door. Thankfully I had the latch on so they weren’t able to fully enter my room. I informed hotel management and they looked into it but claim there is no findings of entry making me feel like a liar. My children were in the room with me, it was all very unsettling.

Everything I like except the parking charges which is too expensive and should have been included Parking charges and too far

The room was cleaned , good location and staff was friendly. Overall I was a happy costumer . The television did not work from 4pm until 9 that’s when maintenance came to fix it

Very good

The tub was large enough for 2 people so that was nice. The bed was horrible, we had to sleep with our heads at the foot of the bed because it was so slanted. The whole time we were there, it smelt like damp chlorine. The tub bubble/jet produced gross white creamy bubbles which was super disturbing. Also, we are not tourists but they would not remove the tourist tax of 11% from our room which was very unsatisfactory.

Location Old building

Superb

Place is clean and decent I requested for something "special" as it was my son's 3rd birthday and our anniversary. But nothing

Passable

Very good

Wonderful stay at Wyndham. The...

The location is great, no need to walk a lot to go to restaurants and buildings are connected indoor so even if the weather is not in favour , your job will be still done .

I really like the location was great for event we were attending The restaurants were slow service food was cold at dinner and breakfast expensive

The room was very clean. The staff was extremely friendly. The parking attendants were the best. The location was perfect and the view was amazing.

We requested a cot and it was ready for us. Very satisfied!

The first room i got had rain water leaking from the top frame of the window, they quickly accommodate me with another room , but both rooms had issues with the tv losing signal, but overall it is a clean hotel walking distance to the casino and restaurants and excellent service.

Good location

Terreble

Great location near falls and attached to other hotels, large room, absurd parking fees

The stay was fine and comfortable- Hotel was clean and staff were nice and helpful

smelt good

Nice view. Clean room. Water was perfect temp.

Very clean @staff were very helpful.

I love the convenience to the different restaurants and shops nearby. Besides the noisy and inconsiderate patrons, the stay was wonderful.

Good

Room smelled foul like body odor

Room was spotless, bed was comfortable. Staff were amazing

staff at front desk very good, i would give better rating if shower had been warm

Terrible hotel ... no wonder Four Points ditched the property

Staff courterous, nice rooms great location

It was a good time as always. Convenient location. Helpful staffs. Decent room.

Room was very clean. Great accommodations!

Beautiful hotel, great value and awesome location

I would definitely suggest much better lighting in the rooms. It was rather dimly lit. The overhead light in the bathroom of 1109 A actually fell down from the ceiling. It needs to be secured in there . Overall it definitely needs better lighting Thank you, Sharon Borbill

Food ptices at the restaurants within the hotel are ridiculously high. At one of the steak houses we unknowingly paid a 128.00 dollar seating charge. Best to go outside of area to eat at normal prices. In all the hotel and views were spectacular.

Great location and service.

Rooms are very clean staffs are nice.

The location was perfect to enjoy the falls and casino. Room cleanliness... outstanding. Staff friendly....... 😃

It was very nice that the lady help us with a better room than we had before because the view was looking at roof level. Staff was very nice

Unfortunately parking was not included or mentioned in the price

Loved our room, the arcade and the Starbucks! Everything was great - IHOP way too expensive

Clean room and comfortable bed and pillows.

The room was not that clean and the staff couldn’t answer my question regarding a charge to my account.

Nice sized room, very clean. Comfortable bed. Pleasantly surprised there was indoor walkway to the casino and other restaurants as our stay was in January

Left phone charger in my room and they called to let me know.

Yes

It was fresh and delicious.

Hot water came and went in shower baseboards missing in hall and the canceled our room keys one hr before check out

Very friendly staff

Very nice place. Great customer service all around. My family enjoyed the stay. Would come back. Only thing disappointing is parking. Offsite parking sucks when the weather isn’t good. Parking at casino could be expensive.

great stay!

The room was big, clean and the hotel staff were great. Valet parking was easy and fast. Easy walk to the casino in a climate controlled walkway. Highly recommend this place!

Yes, the room is very vlean and the staff is also kind..

.

Hotel was clean, comfortable, spacious. Staff was kind. Pool and hot tub area was nice. Love that the hotel is connected to different restaurants, casino, fun zone.especially for winter time. Walking distance to Clifton hills and the falls. Heater was a bit loud.

Sorry, we did not know there was free breakfast.

Everything was wonderful

We had a great time at the hotel. It was very comfortable and the staff was so kind and welcoming, from the valet to the front desk. My family loved the pool, one of the reasons for booking and the close proximity to food, casino, falls and kids fun place. Perfect place to stay especially during the colder months!

Great hotel

Great hotel

Room was spotless and staff friendly and helpful. The only criticism I have is the main room door is not easy to open once inside. We had an incident in the past when we had to call maintenance and we could not get out of the room. It’s panic provoking when you feel trapped inside. It was quickly rectified at the time but we still found the door uneasy to open.

None

Yes

Yes

All great

Clean room, wrong view, good beds

Was a nice place to relax. Loved the (2) hot tubs. Only bad thing was I pd for a king bed and was given a queen bed. Explained to the front desk the next day and they said there are no queens on the property. (Which is a lie)! Because I know when I reserved it was an option. Bed was 6” shorter( width) I was very pissed

Everything was perfect!

Parking was not included and additional fee had to be paid at the hotel. There was no previous information about it, so I wasn’t expecting that.

Poor cleaning!

Unfriendly staff, generic hotel room, Eveyrhing requires additional costs.

Outstanding Hotel and excellent service! My family and I loved our stay! Thank you Wyndham!!

Room felt old and not well kept, the couch had few stains and carpet did seem very clean. The window was permanently slightly open which let in cold air. I had to remind the staff multiple time that i require a crib even though i called ahead to let them know.

The faciluty was a lot older than anti

I didn't try it but otherwise seems good

Staff and location was great

Clean room and great staff! Amazing location to everything.

Was offered a free upgrade, room was spotless and friendly staff at front desk (Pamela).

Awesome sleeps, thanks.

Room was clean

Every thing was 110 percent

It’s good

One of my favorite hotels I have ever stayed at. The staff was super kind and helpful and the appropriate itself was absolutely beautiful.

Very Nice rooms!!

Room was very clean staff amazing job

Housekeeping staff were very quick to respond to resist

We came back tired fell asleep.. got up early morning it was shivering.. the heater wasn’t working and it’s blowing -5c outside air inside.. even after I unplugged the heater cold air was blasting throw a hole from the unit.. we put extra blanket and slept through rather than calling someone very early in the morning to deal with this thing.. did mention to the staffs when we checked.. not a pleasant night

No hot water in bathroom sink. Parking fee too much for off-site parking.

The room was very spacious, very clean and luxurious! Staff were very helpful, letting us check in early (We were in the midst of really bad weather and had left home early to drive carefully) Very friendly, also. We were so thankful for the walkways between the hotels. We were there to see a concert and it would have been gross and messy without the convenience of staying indoors. I know winter in Niagara can be dicey, but this time we lucked out!

yes

Great value for the price

Central location with indoor access to casino and mall. Room was clean, had decent view of the falls but was blocked by ice. The heating unit was noisy and lots of disturbance at night. Lots of activities to do at the lower level for kids.

We are facing issues with tv and when we did complaint they said its difficult to resolve and didn’t provide a new room

Lots of extra charges, and overpriced to a rediculous level. But that's all Niagara

are hospitable. Great location.

Easy check-in. Staff very nice. Starbucks in lobby. Tunnel to casino

Staffs are really nice

Parking was expensive, room cleanliness was 7.5/10, AC unit made a loud noise.

Room was not clean . Hair in bath tub

We usually stay there every 2 weeks.

.

Tv did not work, not able to connect your own device, no internet on tv for netflix or other streaming. Staff attempted to fix but did not work. Also received a hold on credit card for more than their deposit because during check in staff made a mistake. Had to spend 1 hour of my stay to address issue. Shower curtains allowed water to drip onto floor. Fresh towels are not provided

Good value, parking way too expensive

The room was good, but we came early to check-in on time at 4pm, yet the room was ready an hour after 4pm. Other than that the location is accessible to everything.

did not eat breakfast

The hotel bed was very comfy and the pool was nice. Would stay here again.

The staff were excellent! Loved the rooms. They have a in room hot tub option

It was a really nice experience

Fallsview rooms are spectacular, recently renovated, everything is in pristine conditions.

Clean room

Staff

When I requested to speak with the manager, I was informed that these features are used strictly for marketing purposes and that the only guaranteed element of the booking is the bed size. This explanation is misleading. Customers are clearly being sold on the expectation that paying a higher rate secures a premium room experience, which in this case was not delivered. This constitutes false advertising and reflects a poor business model that undermines customer trust and damages brand credibility. The picture shows what was booked, and the hotel shows what we were given.

Staff at front desk should be more educated/informative regarding transportation ( i.e. WEGO schedule/ pick up location ) and things to do around Niagara Falls since they are in the tourìsm business. I found IHOP greeter not at all sociable and informed the manager who suggested the young man is typical of todays youth.

Great location

.

Room wasn't nice, very loud sounds throughout the night. Carpet was wet near the tub

Highly recommend this hotel.

Clean room quiet slow but good room service

Room was clean, the connection between all the hotels and restaurants inside was really nice for a cold winter visit to not have to go outside, facilities were maintained well and had good hours

Poor service-When I checked in, there was almost a one-hour delay due to a system outage. Nothing was offered once the issue was resolved, even though I had been standing for an hour. Additionally, there were no status updates from the staff.

The swimming pool is big but the water is too cold for this weather..my son got sick after swimming..he love to swim but when he swim here ..only 20mins and he doesn’t want anymore

clean room and courteous staff

To much time to check in

Spacious and clean rooms. We enjoyed the hot tub and swimming pool. Convenience of on the sight restaurants etc. Parking was expensive ($70) for indoor & outdoor across the street was $35 per night. Front desk staff experience was not great, I found that staff was not very helpful and not so pleasant as well.

The hotel was close to lots of attractions and a wide variety of dining options right in the lower lobby. Room was lovely and we received a free upgrade, which was very nice of them! Great view and friendly service.

On top of that, there was a constant tapping/rattling noise coming from the window for the entire stay, which kept us up most of the night. The issue made it very difficult to get any rest.

Room was very clean

Breakfast was not included- to my knowledge. If it was, we were not informed. Please clarify if that was part of the price.

Room clean and spotless. Multiple restaurants available. We went to Keg and it was great.

Room was excellent. Accessable to many areas without going out. Restaurants verh good and manh options.

room is spacious and bedding is really comfortable

Wonderful. Extremely friendly staff. Rooms are spacious and clean.

Courteous staff

But other than that … everything was amazing! The bed and shower made the whole stay enjoyable.

Nice customer services and rooms

The 18th floor was amazing

Friendly staff

Overall say was good but there was one night that the staff member from the lobby called at 2am to ask under what name the reservation was, then another member called again at 4am to ask the same and there was a mixed up with the reservation and that they have given me someone’s else room.

Good rooms with Falls view!

Great customer service and clean room

We stayed in an accessible room. The toilet is much too low for people with mobility issues.

Great place to stay. Will be sure to stay again if I visit Niagara again.

The check-in was quick, and the room was petty clean. There is a lot of glitter on the standalone sofa so we didn't use it. Otherwise everything else looked clean.

They never told me breakfast was included so we never had any for the 2 days we stayed there. Parking was ridiculously expensive- $70 per night. I could have walked a few blocks and paid the cheaper price of $35 per night however it is winter and freezing cold.

It was clean, nothing special

Checked in online but as per front desk it didn't work. Had to check in again. Very friendly stuff, expensive parking

The room AC/Heater somewhat noisy. Otherwise our stay was good. Check-in/out was efficient and prompt. Had minor issue getting elevator C going down to open in level L. Had to go up again to another floor then transferred to another elevator in order to get out at level L as we are trying to beat the 11am checkout time. Reported the issue to the desk staff who acknowledged that someone had been tasked to repair the elevator. Thank you for providing one night of pleasant stay in this hotel. I will definitely recommend this hotel to my friends.

David at the front desk was great. The hotel needs a bit of work - the baseboards were missing off the walls along the hallways and the carpeting was frayed. Otherwise, the room was clean.

Great atmosphere but gift shop way over priced

Didnt eat breakfast there

Parking was also charged extra, which wasn't specified at the time of booking.

Yes the restaurants was amazing, the area is great around the area ,.i enjoyed my self staffing is incredible realy enjoyed the weekend stay

Very clean, friendly staff, great price. Only downfall was pricing at onsite IHOP restaurant - very expensive food prices!!

Parking lot difficult to maneuver. Check in was stated for 4:00 but didn't get our room until 5:30. Staff was friendly and understanding but we had to wait around for our room

No breakfast

Loud party held in the two rooms adjoining ours. It took security over an half an hour to respond after phone call to front desk and then another 29+ minutes to break it up.

Location is great

Close to all of the activities

Great view and close enough to walk down to the falls.

Staff, valet staff , amenities , clean room, amazing view . Excellent!!

Will definitely be back again on our next trip

Good stsy

The room was spacious and clean. The shower and sink seemed clogged as water went down slowly but overall a nice place to stay.

Room was very clean! Most staff were wonderful and accommodating.... Except the one who checked us in. When we arrived at our room the layout was quite strange and different than what we saw online. We realized it's because on the other side of our room were the elevators. So our room was like cut in half almost and very narrow. We went to the front desk and asked nicely if there was any chance we could move rooms as we were worried the elevators would be noisy during the night. The front desk woman immediately cut us off saying "we're booked its Sunday" without even checking. Mind you it was Saturday. Then we tried to ask her again nicely, if she could check. She rudely said "i can't help you we are very busy". and we walked away after because we figured there was no point. and she proceeded to yell out "Im not lying" in a rude tone. We took the room we were given and of course it was fine, but there was noise from the elevators as we predicted. We made the most of the experience though. However, if placed near an elevator and given a portion of the room we thought we would have gotten, we would have expected like a discount or at least a notice of our room being basically part elevator.

Great hotel. Wifi did not work in my room but worked everywhere else. Also, the cost of parking is insane! But overall a great hotel. Would definitely stay there again!

Yes

This was so awful the worst experience ever we were at a Jujitsu huge competition. Our whole gym was booked in this hotel so that all the children are in the same place. This is over 60 people check-in was at 4 PM. I checked in online and told them that I will be doing a late check-in because we are at the tournaments still and at 5:30 PM. I got a notification saying that they move my reservation to another hotel although they honour the same price, which I had an issue with as well cause they charge me in US dollars instead of Canadian dollars, even though I specifically picked Canadian currency, but overlooking that, even though they honoured the price our family was the only ones moved from that hotel so our children were the only ones not together with her team and anything I said her dad couldn’t change their minds. I don’t understand how you can cancel my reservation after I check then they said due to maintenance manager was great Marie or Maria. She tried to give me a bunch of tokens for the hotel that we were originally supposed to be in For the kids to use, but the fact that we had to sit in a different hotel away from our group that we had scheduled this group from three months ago, was very disappointing, and the fact that we were the only ones moved was even more disappointing very unprofessional

Spacious rooms, friendly staff

We had a great stay. Room and amenities were so clean and comfortable….location is perfect.

We were tranferred to another hotel at the last min of our arrival. Literally pulling into parking lot when we get a text. We even checked in 1 hour prior by email. Not much compensation for the last minute planning amongst the party we were with.

The check-in was good. But I was awoken multiple times last night but people screaming and loitering in the hallway.

My view was of a garage bin!!!

We had to complain 2 evenings in a row about unruly individuals on our floor and in room next to ours

Overall a good experience but the room had some issues.

Beautiful hotel I would stay here again except for the parking is a little expensive. It cost a hard to believe $70 a day.

They didn't clean our room or replenish anything.

We shared a family unit and it was perfect! Rooms were connected and still private. Everything was clean. Love that it's connected to so much without going outside! Visited the casino and took in a Yuk Yuk's show. Lots of choices for food.

Room was clean, location is perfect! Just in for a quick night away, took advantage of the Keg on site and the covered walkway to the casino.

Great location

Great hotel And staff.

We really enjoy the restaurant stay

Excellent

Perfect! Room was clean, comfortable bed, and very quiet! Staff was excellent!

A

Fabulous! Front desk was amazing! Especially

Nice spacious room for a good price. Conveniently located and walkable indoors to casino.

Room was great. And great location

Na

Amazing! Thank you to Qasem and Giada who were exceptional at the front desk making sure we had an amazing transition from two separate bookings. They were wonderful to our family.

The pictures online are very misleading. We paid extra for a high floor with Falls view. What we got was a view of a parking garage. Very disappointed. The exterior of the hotel is very rundown. Feels like an old warehouse. Not what we expected. Also parking is way overpriced. It was $90 per night or you can park across the street for 35. But you have to walk back to the hotel get a pass to hang onto your – they don’t have the option of giving them your plate and putting it into the system.

Staff was super friendly.

Yes

All around great service. And location was so perfect!

Love this place

Staff were amazing

Overall good experience

The staff made the whole process very smooth

Yes

The shower nozzle was not attached to the top of the shower and I had to hold it the entire time or it would spray out. I called the front desk and that were not helpful and did

The room is a bit outdated including the tub. The pillows are terrible 0/10 no support

No free breakfast but wasn’t able to leave the rating blank.

Nice hotel, with an indoor walkway to the casino. Friendly staff, and great dining options close by

Great location. And loved the walkway to Casino, which in the cold weather, you appreciate never having to go outside, at least to get some activities done.

Location is great, close to everything.

Staff was great courteous and very accommodating

Location and space!!!

All was good!

Room wasn’t very clean,

Great location, clean and spacious room.

looked for robes to sleep in only one provided in a 2 person room with king bed ????? slept with clothes on for warmth

Room was very spacious, only issue is the key card didn't work to well and the door handle is heavy to open

.

Only things that we don’t like about it was parking if you park there on name of hotel it’s $35 per night bout if you park there without hotel name it’s &20 per night. And also we booked hotel from Expedia but hotel charge us extra $35 because of hotel accommodation fees

Pillows are hard the service was terrible at the lobby and sneaking in a hotel fee last minute was unacceptable and then charge a hefty fee for parking that I had to park away from the hotel. I’ll never go here again. You are garbage for the price.

No bed bugs...clean room

Older hotel, could use some updated, but excellent location

Room was great and so were the staff

The hotel was very nice and the staff very friendly

Horrible service had such a bad experience at this hotel. The room was stinking of bleach. They overcharged me and used up $600 worth of credit on my credit card. The refund and the extent that I had to go to file a complaint was absolutely ridiculous. Will never stay here again. Maria Should not be in customer service. She was a supervisor and disconnected my call because she didn’t like the fact that I said my day was absolutely disgusting. No customer service. Horrible room. Horrible experience.

Clean room, staff was polite and helpful

Clean rooms, great staff. Close to everything we needed. Affordable!

Yes all good

I did report it but on check out because we were busy during our stay

One of the best hotels in Niagara. Make sure you get Fallsview room to have a amazing view of Niagara Falls and the sky-wheel. Room was super clean with Nespresso coffee machine. The hotel is connected to Casino and the other nearby hotels so that you can walk inside and go for food and restaurants. This is the one of the best feature I find specially in winter season. Must visit place.

We did not have breakfast so can't comment. Did their on-line check-in & check-out. Had to go through front desk check-in + never received achevk-out receipt

Staff were rude and disrespectful. Room was broken into and people left TV on and used bed as bed was rumpled. They moved us into a room where the door and tub were scratched and damaged. They did not give us new key to use pool and threatened us when we complained. Worst experience of our lives. Our 4 and 9 year old children were very afraid of the staff and the place knowing that someone was using our room when we were not there. We wanted to give them something better to remember by taking them to the pool before we left, but the staff and manager refused to give us a key to the pool area. We don't even want to go back to Niagara Falls again because this experience has ruined it for us. When we think of Niagara Falls, we think of this! NEVER NEVER SEND ANYONE TO THIS PLACE. THEY WILL REGRET IT. WORST PLACE AND WORST PEOPLE WORKING THERE.

Location

Room was clean and well provided with extra towels. Staff were friendly and helpful

Clean great location

We were able to check in well and put our belongings in our room. The staff at the front desk were wonderful! We went to the Casino, then dinner, then back to the Casino. We were at the Casino quite long and late. Afterward, we went back to the room and I wanted to shower before going to bed but I found the bathtub was not clean and it also had a lot of someone’s hair in it 😩 We packed up our belongings and went down to the front desk and they said there wasn’t anything they could do except cancel the tax we were suppose to pay there that wasn’t paid during the booking, As it was booked via Expedia there wasn’t anything else they could do. We left and drove the 2 hrs home while tired at 4:30 in the morning. We didn’t even use the bed and were barely in the room yet we paid 😩

Yes. Clean room. Walkway to casino

I would definitely stay there again

Yes

Goog

And I did an online check in the day before and when I get there the next day they say they fo not have my room available and have to be settled with an accessible room.

Room was clean and nice. Parking was only available offsite unless it was valet and it was pretty expensive.

Terrible management and service. I received a noise warning when my TV volume was set to 15, which you can barely hear from the end of the bed in a single-bed room. We weren’t even talking — it was an exhausting day, and we just wanted to relax and watch some TV. When I spoke with the Manager on Duty, he told me that 30 is the “not acceptable” level, which makes it even more confusing why I was given a warning at 15. They didn’t investigate the situation at all and immediately jumped to the conclusion that we were being loud. It was just me and my partner quietly watching TV around 11 PM. The managers were also no help — they didn’t look into anything and simply blamed the issue on “new staff.” Absolutely disappointing experience.

Overpriced for the accommodation, view was the duct work atop of the pool, that had a rattle throughout the night, staff at check in were not very pleasant or helpful. Hotel has definitely gone down in the last year.

Great location

At add was great, room very clean.

Awesome and convenient location.

Very

I will only say the best part of the room was the water pressure and temperature. Perfection. Staff wasn’t prompt- but they were kind and understanding when we asked to check out the same day we checked in. It wasn’t a place I felt comfortable sleeping in, and our 25 year anniversary getaway was very much ruined. I loved having a Starbucks in the building and Ruth’s Chris just downstairs was a bonus.

Yes

Clean room and excellent staff

Room was spacious and clean! Staff were friendly and helpful. The location is great as it’s attached to a variety of restaurants and close proximity to things to do

Will Stay again

Our room however had a couple of issues - the thermostat on the wall did not work. Two repair men had to come up to fix the actual heat/cool unit - the thermostat on the wall remained unfixed. Also, our telephone did not work. Supposedly the hotel is in the middle of replacing the rooms with new phones

Domini was fantastic!

Location is good.

Everything was good

Clean room, perfect location to see a show at OLG Stage

Everything was very good…room & staff

Room was clean… staff was very helpful

Good stay

Beautiful Fallsview room. Well worth the (small) additional cost. All staff we dealt with were very courteous and helpful. I will stay again; we visit every year on our anniversary in November.

All of the above! 9 out of ten!

Clean room, great staff, convenient location

Good IHOP inside ans Starbucks

yes clean but noisy from the electrical room

great hotel

Great experience

Our room was spacious, clean, bed was very comfortable. Enjoyed that everything was so close.

We were on the first floor and the room was noisy. Nice to have the restaurants on site but you pay deeply for that luxury on top of the tourism tax.

No parking. No room service. No restaurant for lunch. No drop off spot. Par your car other side if a busy street. Services was disappointing

Room was not ready upon arrival at 4pm, they said they would call but never did. Valets parking attendant very Rude.

Clean room. Friendly staff. Directions to back of hotel to check in not clear enough. Parking costs on site are too expensive.

Staff was courteous. Room was clean and affordable.

Friendly staff, room met our needs

Lots of good options. Good gym and pool

Good room and services, check-in wait was a bit long.

Room was nice, hotel was very noisy. Great food options and a store on site. Parking is very expensive.

Very nice room and great view. Rather expensive but for a one time experience I completely enjoyed it. Good staff, careful when you park you can get lost quiickly.

Very clean, staff has been

No free breakfast but ihop was good and on site pool and hot tubs very nice. Room clean and nicely decorated. Enjoyed the king bed and free wifi.

Fire alarm activated at 3:40 am. Took almost and hour before emergency message stopped. The problem is no one cleared the alarm when it was deemed false. We ended up leaving at 5:00 am because we couldn't sleep.

Staff customer service was horrible at the front desk but the cleaning staff was so friendly. The room was not as expected at all, it was 2 rooms not a suit with a bed room! The store was closed the whole time we were there so we had to go to connecting hotel for amenities 😡

P.s Hockey team kids 1am banging on all doors . Parents should be told if they don’t control their children they will be charged extra if complaints come in. Thank you

We come here regularly and it is always clean and a great home base.

service was great, activities around the hotel were great.

Room was perfect staff was extremely helpful and courteous

Clean room, wonderful staff, very accommodating..front desk & especially housekeeping were wonderful..they met our every need..will definitely stay again…

There was no breakfast service other than actual restaurants to go and pay for

Nice room with great view of the Falls

During our stay there, website still showed the corner rooms available to book!!!!!! Ridiculous.

Room ready on time, and when requesting adjoining rooms would have been better had the property at least considered our request.

Parking was expensive though

Breakfast was good but pricey

It was okay for the rate, 8.0

Okay

This hotel was pretty good overall the only drawback I would say is parking.

Nice room, nice view, liked the location.

Staff was very helpful and allowed us to check-in early. Great location and clean room and amenities.

Great service from top to bottom

Room was clean, check in was effortless, and the staff even left us a gift for our 20 year anniversary. Thank you!!

Everything was great , check in, the room and parking 👍👍

Clean and comfortable room.

Room was spotless and staggvwas very friendly.

No hot water in shower

the people are very nice and the room is very clean

Ability to change floors to accomodate family members

Great place with staff that truly made the stay. Amenities were great, only downside was the hotel store was never open.

The room had a toenail left on the sofa.

When I booked on line I had a falls view room . I checked in it was a room on the second floor right under a commercial garbage bin . To add to this the room was freezing they had the air conditioner on . I turned it off went to dinner came back in the evening and the entire room stank of a chemical it was burning my throat. Reception told me to come down and they will give me the keys for the room next door . They could not explain the chemical smell . I changed my room to the room next door at 11 pm but this rooms heater did not work at this point I just gave up I slept with my coat on and left as soon as I could in the morning. Upon check out the front desk apologized and credit my 16 resort fee.

The blinds let in way too much light, right into the bed area.

Self parking took too long.

Our room was clean. Woken up early by construction next door. Lots to do inside hotel

Clean

Very friendly staff. Would love to see parking included in accomdation pricing.

It was okay

Excellent

Excellent

Hotel was nice, clean and in a great location

Hotel rooms clean and quiet

The room was spotless and it was quite nice!!! We were quite confused if breakfast was included or not but it was a very pleasing experience!!!

Not a fan of the parking situation gouged by the hotel for $35 drive to the parking lot sign said $20 all day parking

clean room with great amenities

The hotel itself is nice and clean, and the staff are helpful and kind. There is an Ihop located inside the hotel, however, it closes by 2 or 3pm daily. The hotel is located on a main tourist strip so it gets very expensive to eat out and all the shops overcharge in the surrounding area if they know you are a tourist. This is not the fault of the hotel. Overall I had a nice stay but be prepared to spend a lot of money. Theres a Wego bus station that stops outside the hotel and circles around the main tourist areas, which was convenient.

Netflix didn't work

The only downside was there was no parking included in the stay and we had to pay extra. But everything else was excellent.

Room was excellent, hotel does not have breakfast provided. Food choices are quite varied on hotel. Nice comedy club onsite. Check-In was longer than usual.

It was very convenient didn’t have to leave the hotel everything I needed was in there the dining option I chose The Keg very good the comedy club downstairs Yuk Yuks great the pool hot tub area great the late check out option love that

Room smell on arrival was the only concern - old carpet smell. Turned on room fan to help get rid of it - maybe we became nose blind! Bring febreeze or room freshener.

This hotel did not offer a complimentary breakfast as we understood it would… rather, they had coupons for the adjoining restaurants at an additional cost.

.

The room itself was clean and nice, I can’t complain about that. However I paid for late checkout at 1 pm, got the confirmation for 1 pm. The key card I had shut off at 12, and after 3 tries they told us maintenance would have to let us in. Luckily the maintenance lady named Olga was very kind and helpful.

Good

Parking could be a little cheaper & should make a buffet breakfasts included in the room fees.

We stayed at the Wyndham Grand for our anniversary. Hotel was nice & clean and located in a great area and walking distance to many restaurants & attractions. Would stay here again!

All was amazing

Large room and very friendly staff

Clean facility and friendly staff. Had to park across the road in an unmonitored lot in a questionable neighbouthood.

Breakfast was ok.

Everyone was very friendly and the falls are a 10 minute walk from yhe hotel.

The hotel was great. We had a great time and the staff were excellent

Did not eat breakfast. But very pleased with staff, location, and facilities.

Small room and bathroom but the location is good close to dining and the casino

The property was ok.. we booked a king bed room which really didn’t felt like a king bed.. also there is no parking included and it’s additional 79$ for parking.. that’s half the price of the room

We booked a fall side room. That was cancelled as all of a sudden they were remodeling those rooms. Room we got had black hairs in the tub, mold on the caulk in the shower. No coffee maker just Expresso machine. No microwave. Costs anywhere from $35-75 dollars a day to park your car there. Just bad experience, not what we're accustomed too.

It was a lovely stay. I enjoyed that the hotel is connected to the Fallsview Casino. The hotel service for when I needed clean towels or refills on my Nespresso machine was very efficient and friendly. The hotel is walkable to most attractions.

Rooms spacious and clean.

Very clean

Good

Excellent hotel would highly recommend

Everything was perfect a breakfast opition would of been nice but the ihop downstairs is great just a bit pricy but over all amazing place amazing staff highly recommanded and will be staying again when i go back

Clean room and friendly staff

Excellent

The suite need a little upgrade

Aisha at front desk was amazing at check in. The room i stayed was noisy facing mechanical equipment on roof next door that was very noisy. The lication was convenient and room size was good.

Clean friendly staff

Nice and clean friendly service very convenient to restaurants

Okay

Great place

It is very close to casino and the falls

Clean room, friendly staff, welcoming. Parking sucks

Resort fee £156 and taxes 281 Canadian Dollars on the top. Didn’t know about the taxes. Happy to pay resort fees

Great staff put a special thanks from the wonderful lady that took care of us at the front desk. Very clean and will definitely be coming back again. Thank you.

The woman, Maria, who was in charge at the check in desk was very helpful and friendly. We had to check in each night's stay of two nights. She was there both days and made sure our check ins went well.

Room had visible hairs in the washroom unclean. The front staff was unfriendly and had a bad attitude. Extremely unhelpful. Nobody called me to tell me my room was ready even though I booked two rooms and had to wait after 4pm for one of them and after 545pm for the second one. Extremely unaccomating.

Would be nicer to have a light in the entrance area.

It was fine

Good experience

This property was not as expected. It is not well maintained and has rust and mold. There is a container of body wash but neither rooms have any body wash inside.

Great location and very easy to access to casino and restaurants.

Check in don’t go very smooth, I completed online check in, and still when we arrived the process to get the room keys was long, the associate next to us had checked in three families in the amount of time it took for us to just get our keys. No information was given about parking so I had no idea I was charged $100 for valet, as this was not mentioned at all. Room was “surface clean” but there were stains and the carpet felt gross… “crispy” from old residue.

No microwave, shower water too small.

The valet guys also showed genuine interest in making us feel taken care of even though we didn’t use the valet. One gentleman checked in on us to ensure we were good for our Wine Tour pick up.

The staff was not at all Friendly.

The room was nice and the bed was super comfy. As a nice bonus, the soaker tub made for a relaxing stay. I was a little disappointed at the check-in experience (the pre-check-in online was a waste of time, as I was asked to repeat everything again at the desk, and we were informed that our room may not be available until 5). The walls were also very thin between rooms. However, it was a great spot for a one-night stay.

My t.v wasnt working. And my nespresso machine wasn't working that was disappointing.

The room was clean stayed one night

The staff at the reception and parking were not very friendly. The room was fine and we had a great view of the city. The restaurants at hotel are ok, but the ones across the street in the casino seemed like a better option. The location is great, very close to the falls & activities. For kids, the Clifton Hill area hotels would be a better choice and they have a lot of entertainment for the young ones in that area.

Small parking lot. Supplemental parking across the street. Not EV friendly, no charging capability.

Spacious room, free bottled water, comfortable bed

Great experience

i want my money no hot water no tv no clean sheets

Room was clean. Staff were very friendly. I would stay here again.

Pillows were absolutely terrible

restaurant's are very expensive 3 breakfast w coffee and tip at ihop 136.00 w 15.00 coupon.

Hotel was nice but extra fees are a killer. Also, no coffee Or continental breakfast was disappointing.

Clean room, TV was not connected to internet so we were not able to watch, bed dated and soft

Very kind staffs

Staff was rude with the exception of a very friendly valet. I was charged double the parking rate for a disabled driver. Will never stay there again.

Staff

Great location, very clean and modern rooms, amazing and friendly staff. The reason I return every time I visit the falls.

Comfortable stay with friendly staff.

Very quiet work space

We checked in very good. The room has a funny smell when we walked in. It’s

Upper level rooms with a river view very affordable. Excellent facilities.

Staff was very friendly

Great location if you want to go to the casino. Inside path from hotel to casino. Hotel rooms were clean and spacious. Lots of dining options onsite.

I woukd recommend it

Room looked nice, but toilet was not working properly (kept running after flushing) even after maintenance came. huge divot in mattress made it very difficult for sleeping. chair looked pretty but was very uncomfortable. the manager did comp us our parking fee for our inconvenience.

all good

Great hotel

Room was clean. Wish they had more on-property parking

the parking was not good. l pay 35$ for one night plus o got changer a 15 DMC fee for one night.

Beautiful view of the Niagara Horseshoe Falls and nightly firework show! Easy walk to Table Rock and Skylon Tower. Very nice dining options all around.

The staff were friendly & professional. We were able to check in early which wss appreciated. It was my husbands birthday & a complementary bottle of wine was sent to the room. A very nice touch & appreciated.

Price was misrepresented twice - this is terrible and need fixed asap

Our experience in the hotel was everything we were wishing for. Checkin and checkout was easy, fast, friendly staff, clean and very nice room and great location close to casino area, restaurants, mall and easy access to the falls. I recommend this hotel to everyone.

Friendly great service wonderful stay

No soap in shower. IHOP in lobby breakfast - 2 eggs $29

The manager give me an upgrade

It was a nice stay. At night very quiet. The Keg was a good choice for dinner. We had a very nice family celebration there. Very convenient and recommendable hotel to stay.

Clean spacious room close to the falls and Clifton Hill

Na

Not so modern hotel and need update

good

Convenient location. Easy walk to the falls. Many restaurants in the area.only downside is expensive parking rates.

Car parking too much costly

Casino was good but no drinks at the tables was not good

Was nice. Would visit again

Hotel was perfectly located, clean and the staff were helpful and friendly. We were unexpectedly upgraded to a partial falls view room which was a lovely surprise!

Beautiful hotel, we loved our connecting rooms and we liked the fact that the hotel was connected to the casino by a tunnel. I would recommend this hotel. The staff at the desk was very friendly and accondating.

Great location

Good location, close to falls and casino,

Walkable to Clifton Hill and the falls. A lovely little spot connected to the casino and shopping areas.

Very good

Bien

s

location access to the hilton & casino

.

Easy check in. Great room with a view of the casino and the Niagara river. Qasim was very helpful.

Stayed when it was a different hotel but same location..Wyndham is amazing...the check in staff was very nice, pleasant and overall welcoming

Great location connected to the casino

This would have been a perfect stay if the smoke detector had not went off at approx. 6:15am Monday morning.

Clean room. Walkable distancs

The room was very dated and needed some attention. Loose wallpaper..,broken toilet paper dispenser... air conditioner ran non stop and couldn't be changed. Had to unplug

Great location - close to many attractions. However, our check-in took over 1/2 hour even though we checked in online. Terrrible!

Rooms are not very clean, shower tile need a lot of attention, bathroom smelled like cigarette, carpet stained but bed was clean with fresh seat, hotel is in a good location for walking to he falls and the tunnel to casino

When we arrived after check in time (4pm) one of our rooms wasn’t ready for next two hr, air freshener was overwhelming do to cover smell of cigarette

Room poorly laid out and needs a makeover. There were no provided toiletries. Hotel staff were very nice. Ihop & Starbucks were good, not TGIF.

It is costly for one night that go on Sunday night $140, parking extra $75 , no breakfast included . Bathroom is small , standing shower is very tiny , no iron box , they dint even check to replace the shampoo bottle before handover the keys to customer. Only good thing is this hotel connected to Casino .

Dated hotel room but a good space overall. The wait for an elevator is frustrating at best.

This was the worst hotel I have ever stayed at, definitely not a 4 star hotel!! When checking in, I was given an upgrade…which was a complete down grade. I booked a king room and was given a two bed room with a “city” view which was the back of a building and the loading zone for the hotel. Starting early in the morning, you clearly hear the back-up sounds of trucks into the loading zone. The AC unit is so loud you can barely hear people talking in the room. When you turn off the AC unit, you can clearly hear all conversations in both the hallway and the attached room. The shower was completely clogged and filled up the tub while I was showering, could barely lift the valve to turn the shower on, and only 30 seconds of Luke warm water per shower. I asked the front desk to fix, which they fixed the valve and the clog, but not the water temperature - leaving me to take cold showers for 5 days. When they came into the room to fix, they clearly wore their dirty shoes as there were track marks all the way through the entry and bathroom. The TV would not function through a guide, but rather gave an error code. There was hair all through the bathroom from someone with long hair when I checked in and was still there when I checked out. The carpet in the bed area had dirt throughout and sticky parts for the duration of my stay. I had a vehicle for someone who joined me after I arrived, they booked the parking and they charged a mix of close lot and far lot when only parking in the far

Rooms were dirty, toilet did not work, there was sticky something on the floor all through the room, phone did not work, missing robes, the store was horribly priced and sells popcorn to you to pop in your room that has no microwave, asked for bedding to be changed, and they actually just moved the pillows from one bed to the other and told us that the beds had been changed. Expect to pay 70 dollars a night for parking and a third of the room night price for taxes and fees.

Easy access to all restaurants events staff was helpful

Conveniently located, otherwise give it a pass.

Y

Everyone was friendly & helpful from parking lot attendants, front desk and housekeeping. Very clean facility and room. It was great to enter major restaurants within the hotel lobby. We will definitely be returning to this hotel the next time we visit the area.

We had a really nice stay with a lot of great conveniences within walking distance. Beautifully clean and super-nice staff. The only real complaint I could have would be the cost of parking. $100 valet? $75 parking at the hotel? And $35 off-site? That's PER NIGHT! I think the cost of the hotel should include at least that!! Be aware of that ahead of time because once you're there, you gotta park somewhere!

Very good location

Supercharger. Also The shower did not have any shampoo, soap or conditioner. I had to request this separately.

Staff was excellent

Good size rooms but the family suite was two separate rooms seperated by a foyer, with no easy way to keep the room doors open to allow our young kids to move from one room to the other.

.

All the staff were very friendly and the hotel was quite quiet. Parking with in and out privileges was $35/night (Sept 2025) which was in a parking lot just across Stanley Ave (2 min walk) otherwise it was $70/night to park by the hotel entrance. You could unload/load your car by the entrance and then park in the less expensive lot. We did have an issue with our room with regards to the state of the floor/carpet which was handled by the office manager who was very nice. Otherwise the room was clean. The beds were comfortable, heat/air conditioning worked fine, the blinds kept the room very dark. The bathrooms were small but clean. The hotel is about a 10 minute walk down a steep hill to get to the falls. There is a trolley that can bring you back up the hill for $3.75. The hotel has an indoor walkway to the Fallsview Casino and also has an I-hop, Starbucks and The Keg within it.

Plus got a fallsview room in the end with complementary wine. Worked out in the end after a couple of tries.

Convinently located and walking distance to most restaurants

Nice large clean room with a view, and good dining options.

The room was beautiful. Great view. Wonderful staff. The only real annoyance was the very poor food at free breakfast. (You get what you pay for) And the elevators can sometimes take FOREVER! Other than that i verybmuch enjoyed my stay and would definitely return!

Couldn’t sleep all night due to noises next to my room. Maybe a mechanical room. All night long. Coffee pot wouldn’t work. Was a handicap room , very dangerous at night with no lighting leading to bathroom. Bed was uncomfortable and pillow was hard. Staff was great, helped with coffee pot. Check in easy. Nice hotel only I would never take room 113 again due to noise

The hotel was great, great location and very friendly staff.

I liked the connection to the Casino and the OLG stage.

Smell horrible,

We didn't stay there! They moved us to the Embassy Suites which were amazing

The reservation was transferred from another hotel and I was overcharged for one night

Parking is too expensive when other places are chargin

The bathroom in the room and coffee machine was horrible! Will not return to this property !

Nice idea with nespresso cofee. 👍

Clean room, staff some of them they are shy. The bar they are friendly..

It was a quick trip over the border from Buffalo to see a musical at the Fallsview casino. We spent the night at the Wyndham. It was perfect. The rooms were clean. The staff were amazing, Niagara falls was right outside your door. Perfect views with fireworks at night.

This is one of our favorite Hotels in Niagara Falls Ontario.Always great experience.

Our room was not cleaned after our first night. The toilet seat is too low for older people, hard to get on and off. Elevator service was terrible. Breakfast food was cold.

Great location with amazing falls views and the best hotel to access the falls. Negative they did not make up rooms. Breakfast is very crowded and food not great.

We didn't stay at the Wyndham. They called about a week before our trip and notified they're moving all of their guests to a nearby hotel (Embassy Suites) with "same room/price", due to Canadian wildfires. This was fine, but upon arrival, we were not provided an equivalent room - I had to upgrade my room to match what I would have had at the Wyndham. Embassy Suites was nice though, and great location. Only issue is that the elevator was very busy, and sometimes at checkout people waited 20+ minutes to go down.

We really

I originally booked a room here for 1 night flying into Toronto. I was really looking forward to staying here for the amenities and proximity to the casino and the falls. A week before my stay, I was contacted saying I was rebooked at the Embassy Suites due to wildfire evacuees. Embassy provided similar amenities and was right next door, so I was OK with the upgrade. I was told there would be no issues at check-in. After traveling all day, I showed up to the Embassy and they didn't have my reservation. After 30 minutes, I was told I was rebooked again at the Doubletree. While a fine hotel, it was a mile away - far enough to not be close to anything. I was told I should have received another call, but I didn't, so it was chaotic and I traveled a very long away to be left without direction. While this hotel looks nice, their communication is horrible and you may show up not being able to stay.

We didn't get to stay at the wyndam. Our hotel was changed twice and we ended up staying a lot further away than planned.

We were bumped by the government emergency declaration to the Embassy Suites and had to argue to get a room of the same description.

Staff is rude and unhelpful

Room was nice. Breakfast was ok. Elevators were very slow. Some waits were 15 + minutes. You had to plan you day around elevators.

Great views and well worth the upgrade. The four bedroom suites would be comfy for a family of 4 or more. Highly recommended. STK restaurant was also excellent Maybe improve the quality of breakfast items

Loved our stay!

unable to accommodate our reservation at the Wyndham Grand Fallsview Hotel as all rooms are now being used to support those affected by the emergency. However, we have arranged to relocate to booking to our sister property, the Embassy Suites Hotel. We are so lucky got Embassy suites with the same price and same amenities.

Can't comment on the hotel. They switched my reservation to another hotel a couple of days before I arrived.