DoubleTree by Hilton Los Angeles - Norwalk

Absolutely disgusting filthy

Checked in an the room had no clean towels

The staff was amazing. Thanks for never saying no on the cookies.

Staff was in supportive and at check in didn’t want to take cash because she was getting og work

We had a very comfortable stay at the DoubleTree and thoroughly enjoyed our experience. The hotel felt welcoming, clean, and relaxing. One thing we especially appreciated was the large parking lot, which gave the property a more private and spacious feel compared to many other hotels. It made coming and going easy and added to the overall sense of comfort and convenience. The staff was friendly, and we would definitely stay here again. Highly recommend!

The check-in was quick and smooth after a long ride out of town. We were greeted with warm cookies and water. Our room was also upgraded due to our child needed certain amenities for a personal issue. The bar tender downstairs at the restaurant was lovely too. I’d definitely stay here again!

this place was not clean at all , bath Tub was visibly dirt , as well the faucets had soap scum on it . The maintenance staff did not even clean the room on day 2 , we came back to uncleaned room and no clean towels to use . we paid for 3 nights and checked out after 2 nights because we could not tolerate disgusting carpets and dirty bathrooms

Property was very clean and in a great area

The staff were great and offered lots of help with our stay. When we checked in the gentleman at the front desk offered us warm cookies and parking options. We also were taken care of with the continental breakfast in the morning. The food selection was wonderful with healthy options. The location was also perfect with great restaurants near by. I would recommend Los Compadres for authentic Mexican food.

Hotel employee at the front desk was awesome ??

Friendly staff, friendly bartender at happy hour and friendly people. Surfing coffee.

Good

Dirty, damp, dusty and derelict. Literally hard to breath the air here.

For the price its okay. Not the best best but I’ll get you by, super calm, no noise, huge parking lot. Pretty cool view from the 7th floor.

Easy access, clean, big room N/A

Easy access, clean, big room N/A

Good customer service with a smile. The properties Rug needs a major renovation.

Good customer service with a smile. The properties Rug needs a major renovation.

The hotel smelled like an animal shelter, stains were all over the floor from piss from the animals or we don’t know what else there was dog poop in the elevator. Our room smelled worse than the lobby did.

Great staff

A bit outdated but overall a good stay.

Close to many attractions, restaurants and very convenient. Friendly staff and lots of cookies🍪

Dirty carpets in rooms. Asked for rooms close by each other but the 3 rooms were on 3 different floors.

Good value. Close to oue event we attended. Dirty carpets in rooms. Asked for rooms close by each other but the 3 rooms were on 3 different floors.

I like the location of the hotel. I did not like that the room felt dirty and when I checked into the first time the room had stains so I had to be moved to another room and the new room smelled really bad. I didn’t want to have to change rooms again so I stuck it out. But it smelled like someone had just used the bathroom and stunk it up. So was pretty disappointed.

I like the location of the hotel. I did not like that the room felt dirty and when I checked into the first time the room had stains so I had to be moved to another room and the new room smelled really bad. I didn’t want to have to change rooms again so I stuck it out. But it smelled like someone had just used the bathroom and stunk it up. So was pretty disappointed.

Parking was easy. Rooms were very clean.

Parking was great and the have a pool!

The hotel was very nice and the rooms were clean.

Great staff, lovely room

Great staff, lovely room

Room was clean and comfortable. Pet friendly and convenient location.

Passable

Would definitely stay here again

The tub was dirty and the staff was rude I asked for towels and they were left out side the room . Dirent have room service and it’s says on the app it does

Maybe minor but $15 to park then I went to the lobby in the morning and coffee was $5.60 - just seemed petty

Staff member was really rude to my husband

I appreciated the warm cookies at check in plus the late check out was perfect. Thank you

must be known what cost they add.

We had to get a new room because the 1st room was not clean, the restroom trash can was full and there was open juice bottle by the coffee machine. Rooms are out dated and have a musty smell. Staff was cordial and friendly they were super busy with other guests so checking in took a while but understandable

Bad

Staff

Place was very clean, but the carpets do need to be visibly cleaned so make sure to always wear sandals.

Superb

Clean room. Great friendly staff.

Nice staff, very helpful

Fantastic

The breakfast was really bad. I could barely eat anything. The noise from the freeway was very loud and so was the air conditioner. Carpets on the room really need to be replaced. Seemed dirty, old and weathered.

I liked the free car charging. Staff was friendly especially the morning receptionist. The breakfast was really bad. I could barely eat anything. The noise from the freeway was very loud and so was the air conditioner. Carpets on the room really need to be replaced. Seemed dirty, old and weathered.

THEY WILL RIP YOU OFF

I BOOKED FOUR ROOMS AND PAID FOR ALL FOUR ROOMS WITH ONE CREDIT CARD THIS HOTEL DECIDED TO CHARGE ME FOR FIVE ROOMS THIS IS A VERY SNEAKY MOVE BECAUSE EVEN EXPEDIA CAN'T DO ANYTHING TO HELP GET MY MONEY BACK I JUST TURNED 60 AND THIS IS A VERY DISHONEST HOTEL DON'T WASTE YOUR MONEY AND STAY SOMEWHERE ELSE IT'S ALSO VERY DIRTY AND SMELLS LIKE CIGARETTES

Good

Definitely eating elsewhere.

Clean room and the cookies!

Superb

Great value and great property!

Room was extremely clean, staff was amazing overall my stay there was excellent.

Won’t stay here ever again

Great service i approved

Staff is always very friendly. Denisse helped me with my check in . I appreciated the cookies and water

The room was nice and the cookies were delicious. The parking was horrible as the lot was used by other businesses in the area. I was a little flabbergasted that overnight parking, WiFi and breakfast weren't included considering the cost of the room. Will do a better search for a more accommodating place on my return trip.

We stayed here during my daughters dance competition and were not familiar with the area. We were pleasantly surprised how the facilities and rooms were very clean. Area around the hotel was also clean and very quiet. Would recommend this hotel for future stay.

To dirty from the outside

My concerns were more related to the clean dripper a lot of stains on them and then they were too clean a little bit frustrating. And then attempt to use the pool because it's warm out right now the poool was not clean at all. There was a lot of bugs in the water. A lot of leaves the pool was not kept.

I was then moved to Room 701, but unfortunately the issues continued. While the odor was improved, the room had stains on the carpet, dog hair on the couch, and a crusted substance on the floor and kitchenette area. The walls had dirt that wiped off easily, the microwave had food residue and fingerprints on the exterior, and the shower had mold on the outer door seal along with a crack in the shower floor that appears to be causing water damage. Given the Hilton reputation for cleanliness and consistency, this was disappointing. In my line of work, I am trained to notice details, but these were not minor issues—they were basic cleanliness and maintenance concerns across two separate rooms. I wanted to make you aware of these conditions so they can be addressed appropriately. I would also appreciate discussing what can be done to make this right, as the experience did not align with the rate paid.

.

Carpet dirty, staff can do better

All was clean, quiet - I was able to rest after a long trip

I love this hotel ! I always feel so comfortable when being here

Clean rooms

This my home away from home. Always feel very welcom

Room was ran down, it had an awful smell like mildew, so we were moved then the next room had stained lamp shades, stained carpets & stained mattresses. Very disappointing and disgusting. I notified the front desk and they said Expedia will take care of it.

Easy check-in, clean room

The warm cookies were delicious. The room was very clean and big, specially the bathroom. It’s right on the freeway yet quiet. Close to everything. Excellent property. I highly recommend it to everyone

Staff was great. Room was clean. Bed

N

Nice room upgrade. Quiet. Quick responding staff

Clean bathroom

No air in restroom No breakfast included Shower dour not sealed, water leaking to floor

Yes it was clean, very nice

Great job

Great place and service

The staff was very friendly

Everything on point my fav hotel

Could hear the highway all night, needs better windows. Rooms seem a bit dated, water pressure in shower was very low.

Clean room , nice room

Awesome!

Clean property and friendly staff. Great to have dining options on site.

Clean room

Felt

The staff is always excellent. "T" and Denise from the front desk are super friendly and helpful as is all the staff. I enjoy staying here because its close to the freeway along with many dining and entertainment options nearby. The beds, linens and towels are comfortable. It's also nice to get the hot chocolate chip cookies when checking in.

I was not impressed at all. The lobby was sort of clean but the rooms lacked. The furniture was stained and the bathroom had a musty smell.

Friendly

Staff

Room was clean, and cleaning service provided during my stay. Kathy at the restaurant was amazing with her customer service. Hotel was clean and staff were friendly at check in and check out

The check-in was fast and easy. The room was perfect!

I didn't have breakfast to rate it. I can't believe they tax you for their parking and a separate charge. I would've went somewhere else.

Staff was awesome with the 2 I interacted with checking in and checking out. Sorry didn't have breakfast there.

Parking is plentiful but the rooms haven't been renovated in a long time and the single restaurant offer mediocre food

Room was not cleaned it properly and there is limited staff only one guy in the front so I have to wait 10 mint for check in

Staff are courteous. Our bathroom toilet made a lot of noise and it was not flushing right. I thought our reservation came with free breakfast when I booked it and once I confirmed, breakfast was not included.

Overall wonderful stay staff was very friendly! The only con was that the iron-stained clothing. Would stay again, everything was very clean!

The room was wonderful, but I wished there had been coffee kcups along with the tea…check in was not too good, the person who originally checked me in must’ve made a mistake because later when I came back to my room it had been checked out to a different person…the lady at the counter took care of the mistake…

Clean room, staff were nice, and everything was pretty easy and straight forward. Plenty of parking and just off the freeway.

Nothing was working when I check in, bathtub stuck and sink stuck, water takes hours to go away. Very bad experience, and I sent a message in chat, no one responded

Clean room

We got a room right outside the gym and you could hear/feel people dropping weights on the floor at all times. Breakfast is expensive for what it is. Not to mention the servers are rude and lack customer service skills. Nothing too terrible here at this property but nothing great either. The employees all seemed to not care or like their job.

Great experience

Did not have breakfast

Staff was very helpful

Room was clean but had some type of distinct smell not sure if from any type of cleaning chemical.

Definitely not a 4 star it was not the cleanest

Great facility. Great people

Good

The staff was friendly and inviting. The rooms were good. The breakfast buffet was good. Overall a great experience for me and my family. Would definitely recommend. I am looking forward to my next trip. Thank you

Great

Good stay, great customer service!

Spotless room great front desk

Great!!!

The hotel staff were very nice. However, the room could have been cleaner. The walls and thermostat needed to be wiped down, and there was hair in both the tub and on the sink. The washcloths also could have been whiter.

Clean room, easy parking.

The room was clean and the staff was helpful. I was disappointed to see the hot tub filled in with dirt.

Best

Great stay very nice very clean free buffet the next day

Fire alarm went off at 10 pm and staff was clueless and assumed it was a false alarm. This staff has no training on evacuation or emergency procedures. It was up to the guests if we wanted to evacuate. Fire alarm went off for several minutes, finally got cleared when I called the fire department myself.

Everything was great

The best

Great stay, everyone was friendly and the room was clean.

Staff was courteous and attentive. We had a restful stay.

The first room I checked into the bathroom was not clean. Housekeeping has to make sure they don’t take shortcuts when cleaning.

The water pressure in the sink was quite low. And when I went to take a shower around 11pm the water was lukewarm. I actually had to step out and phone the front desk to ask if there was a trick to the lever to summon the hot H20, and the gentleman advised he would "reset" it, and to give it 15 mins or so. Thankfully, after 15 mins the temp began to increase and eventually reached an acceptable temperature. That being said, the staff was incredible. "T" the gentleman working graveyard was very courteous and as previously stated resolved the hot water issue. He was apologetic and solution-oriented. Friendly and warm. As was the front desk agent who checked me in, the housekeeper who promptly responded to my housekeeping request for an extra towel. The tissue box was empty, not really a big deal, and the bathroom lacked a bathmat. The super comfy bed was very well made, the sheets crisp and clean and the tuck nice & tight. For an older property it did show its age, but I've seen worse (DoubleTree Whittier) at others similar in age. If asked I'd rank this property a 6/10 for the condition, and a 9 /10 for staff/guest experience. Overall score 7.5; primarily falling just a tad short (due to aesthetics) of what I expect of a Hilton property

The ac wasn’t working

Ok

It was ok, not near any conveniences, the hotel was 3 out of 5, staff was friendly however, but would not stay here again

We

Air Conditioning to cold. Bed made noise. The freeway noise was loud nonstop. Didnt get a restful sleep.

Friendly staff and a free yummy cookie!

I had reservations for a room with king size bed and was given a room with 2 queens. I was not informed when I checked in. I called front desk when I got to my room and was told “we don’t have king bed rooms available”. I had reservation made 4 weeks prior and even checked in early. I was there for 3 nights, not once was the room cleaned or given fresh clean towels. Other hotels I’ve stayed at go every day to clean and provide clean linens.

Clean

The entire hotel needs some upkeep, it is very dated and grungy feeling. The tap water smells. The staff are great.

I’m requesting a refund for my recent stay at the DoubleTree by Hilton Los Angeles – Norwalk on October 18, 2025, which I booked through Hotels.com. Upon checking in, I discovered that the room was extremely dirty and not up to the standards advertised. There were visible stains on the bed and floor, grime around the toilet, and other unsanitary conditions. I’ve attached photos as evidence. I brought this to the attention of the front desk, but the issue was not resolved, and the room remained in unacceptable condition. Given the poor and unsanitary state of the accommodation, I’m requesting a full refund for my stay. Please confirm receipt of this message and let me know if you need additional details or photos. Thank you for your attention to this matter.

The room smell very bad the room looked dirty

This place is dirty. Bathroom had a strong odor and carpets felt dirty. Our feet were literally black from walking around the room. Beds were uncomfortable. Service was decent but they looked at us strange as if we didn’t belong there. Area is sketchy it’s by the freeway so the smells outside the building are not pleasant. Definitely wouldn’t stay here again!

Walking distance to Out Back Stake House & movie theater

Staff was great.

There is water available in the rooms for 3 or 8 dollars. That was so lame. Also the elevators are located so far away from check in. The layout wasnt the best. The full bar had only well drinks.

The Doubletree has always been a pleasant day. People are friendly. I really enjoyed the neighborhood things to do freeway access a great day. Their breakfast was amazing.

We had three issues though. First, the sink smelled like sewer but only when we first turned the water on. Second, the light for the hallway and bathroom did not work. There was not enough light from the room or the window to use for those areas so we had to call for support. When maintenance came down, he came back and forth to the room after trying to fix the issue but it was not working. We ended up requesting a different room. The maintenance guy confirmed we would need to. The third issue was in our second room, the comforter had a red paw print in what looked like hot Cheetos dust. We requested another blanket and it was provided although tiny. Even with these issues though, we had a great hotel stay and will be returning.

Very nice hotel and inexpensive. Quiet room and comfortable bed

I love that there's restaurants just 2 min walking diatance and there's a movie theater right there as well. It's comfortable, clean and I love it.

I loved it

Friendly staff and easy check in

In room food service was lousy. Was brought in plastic bag and looked more like local take out food. The desert looked store bought. The room itself was good. Did like the msgs from hotel checking in on everything.

Good

Checkin was perfect, room very nice

Great stay

This hotel has a nice restaurant as well as a large bar with plenty of seating. The hotel was clean and the staff was veey friendly. This hotel is a very good value for the price. I would happily stay here again next time I'm in town.

I would suggest having more staff to cover the bar and restaurant area. One person can’t be expected to make drinks, take food orders, and serve Food and drinks in a timely manner.

Nice hotel

The pool is nice, the carpet had some old stains and one of the drawers was not working properly, it kept opening by itself.

Loved everything about them!

Not many hotel options in the area so glad we found this place. Will be our new spot

All was well and Denise the Hostess was Awesome!!

Parking spots are to small, it was difficult to find a good spot

Traffic noise

Clean room spacious

I’m a regular at the double trees been going to them for years , they are usually clean , comfortable.but this location the beds were very uncomfortable and worn out , lumpy . my sister and I could not sleep at all! The carpets very dirty ,

It's very convenient from hwy and other roads.

Property was hard to get in/out staff was not very helpful.

The service and cleanliness

The hotel was wonderful.

Properyy was clean and the staff attentive

We always a

Great area...comfortable..lots of parking...

Staff was wonderful, professional and helpful. Bed was comfy, bed sheets were clean, bathroom was clean. There is an AMC theatre that is very close- just across the parking lot. There are a few restaurants close by as well. The only complaint I had was the 2 carpet stains in our room and also one stain on one of the lamps. The remote control was very filthy and had some unknown brown crust. We thankfully brought our own disinfectant wipes and sprays so we wiped everything down. Parking is $15 a day which is reasonable.

Very disappointed with the check in service representative. No welcome, no smile, very blah, not what we are use to at the Doubletree. The air conditioner was very noisy, could not sleep. Tried trying it off, but then it got hot. Ended up with the noise all night, did not get much sleep for court the next day. The shower sliding door had no tension on it, and slammed when opened to the side. We felt bad for our next door Neighbors, because we had to leave early and I’m sue the noise of hitting the wall woke them up.

Great stay!

Bad room

The property was nice but i only got it because it had a hot tube which when we got there i find out it was filled with dirty. I was really disappointed with that. But besides that the stay was good and the staff was excellent.

We was checking out and asked for cookies and couldn’t get any.

Rooms were clean and beds were comfortable. Staff was friendly and housekeeping did a great job.

Just felt ok not a memorable experience but it wasn't bad either

My biggest issue is that the photos are deceiving. Rooms look way more updated than they are once you arrive. I docked it 2 stars because of the bathroom. There was no exhaust fan. When taking showers, both the ceiling and floor drew moisture. You could visually see the condensation on them. The floor was slick and we ended up having to put towels on the floor to avoid slipping. There were also spots on the ceiling where you could tell water/moisture got underneath it. Since we didn’t spend much time in the hotel, I can’t give an opinion on the amenities. Check in/out was fast and easy. One other thing to note, this hotel is by the highway and you may hear cars at night if you’re a light sleeper. Overall decent stay for the price.

I have never been so disappointed in a double tree the way I was with this one. The Air conditioner made so much noise as well as the toilet (seemed like we were flushing all night) before we got to the elevator to go to the 6th floor up to when we got to our room it smelled like smoke and not exactly cigarette. The room also had a funny smell to it. My spouse and I really didn’t get much sleep.

I did not get a deluxe king room.

Everything was good except the extra charge to park

I have stayed here a few times. It’s really clean nice very safe great hotel in that area. Staff is super friendly great restaurant and bar and I love the cookies.

Not bad

.

Staff was supper nice and welcoming. Room was freezing AC wouldn’t turn off and I couldn’t figure out the tv

Very clean

Good stay clean rooms

Staff were super sweet

When you have a customer who is trying to check in at 3pm for a 4 day stay and you have the nerve to continuously label it as an “early check in,” then saying you have the room available but because it’s 3pm and check in is 4pm it will be a $25 fee, that is ludicrous and horrible customer service. So you have the room, it’s not being used, I not only paid for 3 nights but also paid for another room for 3 nights, I’m a diamond member, and you’re telling me I have to pay to check in at THREE O’CLOCK?! Get your act together Hilton. Money isn’t everything, have some integrity.

We have stayed here a few times, a nice hotel.

Rooms are always ready before check in time. This is the 1st hotel that room wasn’t ready until 4:05pm.

My go to hotel when in town!

The quality of property and customer service needs drastic upgrade. I have not visited any Doubletree in such a poor condition or with such a pathetic service.

Great hotel

The service of the staff was very good

Everything perfect

Quiet property hidden behind a movie theater, close restaurants

There was no blackout curtain, never seen this before. The shower design was such that you have to get in, turn it on while it sprays freezing cold water on you. The head is too high & cannot be adjusted & only one side of the door slides open. If you want dry hair forget it. Poor design. Also the ice maker on the 6th floor doesn’t work. Our hot cookies weren’t hot but still delicious.

The area was nice and quiet. But I was not happy with the room, we paid for a 2 queen bed and we got a 1 king and 1 couch (which was very loud and uncomfortable)

good location in Norwalk, CA. there were some rusted accessories in the bathroom. the sink was too close to the toilet. and a hair ball was found stuck on the shower curtain by the rail. parking @ 15$ per day plus tax was too much. over priced in terms of the amenities offered. overall stay was way to expensive.

All clean Friendly service And i love de beds

The room was large, the bed was comfortable and everything was clean! We couldn’t ask for anything more.

Good

Room was clean and check in was very easy.

We stayed 2 nights. We were in town for a funeral . The staff were very accommodating, and friendly.

👌👌

The staff were all very professional and kind!

The hotel

It was a great location from our venue.

Good location

Quite place

We where given a room but he gym well all night these people kept dropping the weight to The floor we can hear it slam into the floor so next morning we complain and they only took away parking feee wow

Fire alarm went off. It was a scheduled practice.

Perfect spot. Clean. Safe. Comfortable. Quiet.

2nd time staying there.

This hotel is older and could use a refresh -but it is clean and staff is great.

Todo muy biene

Love this place never disappoints

Always enjoy my stay.

Very good

Very nice staff, big room and very nice location and property

Hotel is in a good neighborhood. Quiet. Clean. Staff was friendly.

They’re trying

Room was nice. Staff was helpful and friendly.

A nice clean room and convenient location

The complimentary chocolate chip walnut cookies were amazing! It was quiet, spacious and the staff was extremely helpful!! Only con was the beds were definitely box spring and I could feel the springs while I slept. If only they were memory foam and it would have been absolutely perfect!

Only one elevator was working and they charge $15 for parking, other than that it was a pleasant stay.

Was a good stay

Property is tired and need of updating. Noisy due to location near 10 lane highway.

Nice staff, clean, affordable

Always a comfortable stay.

It was great. Everything was clean when we got the room and staff was very professional

Outdated

Close

I think place needs a upgrade

Room was extremely noisy due to the A/C unit outside of windows. No even water available in room at arrival. Reception people were so kind and helpful.

Room was pretty clean but the shower pressure wasn't that strong,hotel seemed a lot older but was clean

Very nice and clean front desk service was great will be coming back

I pay all that money for the tub not to work properly like. Kids were running around late at night up and down the halls.

Staff is always welcoming, property is kept and those hot cookies are always a treat. Unfortunately our room was not as clean as the last time we were there. The curtains were a bit tattered, the carpet has stains, the room seemed like it had not been updated in a while but even with all that, the towels were clean and bed was very comfortable.