Hilton Garden Inn Orlando East/UCF Area

staff is attentive and helpful

It was nice.

Nice, clean hotel. However, the chef didn't show up for work, so breakfast items were not available othet then the buffet. I'm assuming that was just one unfortunate case that will be promptly addressed. That said, the staff was helpful.

The lobby was clean, staff friendly. The first room smelled of disgusting mold odor. Got another room assigned and still had a slight stench. The sheets had an odor too. Rooms need to definetly have the carpeting pulled out and ac ventilation updated. Will not stay again.

Muy limpio. Comodo. Personal muy amable

Clean

Staff

Upon arriving the Lobby and grounds were clean and maintained. The lobby staff greeted us amd were very friendly and accommodating. The first room we were assigned unfortunately had a super bad mold odor and we refused to accept the room. The lobby staff apologized and gave us another room. The hotel is clean but they need a new ac ventilation system and to rip out the carpets. There is still a bad odor in the rooms. The sheets also had a slight odor as well. If your in a pinch its fine for a night, but I wont be staying again.

Breakfast was solid can’t complain

The hotel was clean but worn. The carpet in our room was frayed, the bathroom door does not close properly, it hits the floor forcing you to push the door closes and the one thing I did not like was the water has a dunky smell and taste.

The rooms were dated and were not cleaned very well. The location is great

My stay was good. The only issue was the bathroom sink was slow to drain and the water buildup was quick.

Everything Nothing

Room was clean and met my needs.

Staff was amazing. They were friendly, accommodating, and quick to help. Air conditioning was terrible. Since it's not central air, the unit where the air comes from, does not reach the bathroom. I couldn't use the bathroom to do my hair and put make-up on because it was too hot. Breakfast buffet was mediocre. Eggs and bacon were cold. Our server was very nice and helpful. The room was clean. Due to the air conditioning issue, I will not be returning to this hotel.

When we reported the door to the bathroom was not closing, it was seen to promptly. Both servers at dinner and breakfast were very attentive and friendly. It was UCF homecoming and was decorated with university colors. Very welcoming!

Enjoyed the room and property but that was the hottest room I’ve stayed in 20 years. Did not sleep well with no sheets.

Squeaky bed, but overall nice property. Breakfast not being included was annoying.

Facility is great. The representative at the front desk was wonderful. The breakfast buffet was great too. Non Applicable - Everything was great.

It was meh. Check in was fast and easy. The hallways are kind of industrially lit (as was the bathroom) - it felt like walking through the basement of a department store. My room smelled funny. Like they were trying to cover something up with industrial air freshener. The shower fixtures were rusty. The ac was struggling. And it wasn’t quiet. You can clearly hear the cars going by on Alafaya. I didn’t hate it but I wouldnt go back on purpose either.

We loved the stay. Well located and friendly staff

Excelente

Good

The staff was very friendly though.

Yes

Great location but TV was not working. Had to wait the following day to fix the problem. IAsked for rubber mat for the bathtub/shower. But was told the management doesn’t provide rubber mat due to insurance issues. Thought that not providing rubber mat and someone slips while taking a shower is even more dangerous and is more of an insurance issue. Bathroom doesn’t have towel racks.

Pillows were too soft, the shower had bad spots and just seemed to be old not renovated up to date.

Disappointed to learn that despite being Hilton honors members & platinum for 15 years now silver . No free breakfast, most Hilton garden inns are!

Staff was great, I will repeat

Only issue was the hot tub was not in order

GREAT!

The location was okay. The AC didn’t work and I had to call the repairman by 2am. They couldn’t fix the issue and gave me a big fan which was making noises when turned on. My stay was terrible.

The staff is always excellent

Hotel is close to all shopping, food options and only 45 minutes to downtown Disney.

I made a reservation online for a two queen bedroom for $179 for one night and paid in full at the time of the booking upon checking in. I was told that that room was no longer available and I was given another room which did not suit the needs of me and my traveling companion, and we had a very unpleasant unrestful night.

The staff was super friendly and attentive. Also, the room was spacious and CLEAN. Much appreciated that. A misunderstanding on my second day of stay. I made the reservation separately, and the hotel and booking charged for the stay. I must dispute the double charge.

It was very clean and great customer service

Clean, comfortable mattress, pleasant staff Water pressure in shower was terrible, coffee machine in room didn’t work, air conditioner inconsistent , gym equipment was broken

WIFI VERY SLOW. Staff was always very courteous. Landscaping horrendous pool furniture horrible. Many missing and or dead Landscaping throughout the pool area and entrance. Pool furniture was a mix match and did not mirror the Beautiful entrance/ lobby area. You almost thought you were in two different hotels because of the differences.

Thanks

We only stayed one night, but it was really nice and clean

The staff were amazing and personable. Hilton rarely disappoints.

Rooms were old and not very clean

The hotel overall did not meet our standards that of Hilton other sites, it was out of date, they gave away my original prior booked room and attempted to satisfy my wife and I by providing us,a Jr suite, although it turned out to be a handicapped room!

Friendly staff

The room smelled like a kennel. Same as the hallway. No maid service for three days and the breakfast staff were pretty rude. The most of fitness cardio equipment also did not work. Just some FYIs.

Clearness, habitality, meal, locations, emploiment attention, everything was great!

Location Cleanest Soft pillows

Six dollars for a bottle of Coors light plus a mandatory 20% tip is a little steep

Close to everything

Very nice staff

Prostitutes soliciting at the front lobby door, one got a drink from the bar while I was checking in, got a drink, sat in the lounge playing music and singing loudly. If I had been traveling by myself, which is normal, I would have left and gone to a different hotel. With my husband with me we went quickly to our room. The night manager had no control over the hookers. It was disgusting and I love my Hilton Garden Inns, was just really appalled.

The room was very clean and the front desk was very personable!

Great

Room was clean and in good condition. Great location. Free parking. Close to many restaurants. I would stay here again.

Everything was top notch.

Room was clean and nice. Staff was very friendly. However, they charged $17.99 for breakfast and it was nothing special. Same food most hotels give you for free.

I wasnt there long emough to notice

Location I didn’t like that the rooms were not cleaned everyday I had to ask for towels

Yes

Welcoming to pets. Housekeepers were very kind!

Room was good, facility was clean, check-in process was fast

The rooms were clean and cleaning staff was very nice. Did not have breakfast since on the site used to book room did not show it was extra $. There was no complimentary coffee or anything in hotel. Room did not have working coffee machine and the beds were hard. The area outside my room at night was ridiculously loud like there was music blasting from the parking lot. Had to go searching floor by floor for a luggage cart and being a disabled person this was not fun since front desk had no idea where they were and told us to look ourselves.

I didn't like that you had to pay $17 a person for the breakfast buffet.

Staff were courteous

Everything was great!

Very limited on the temp. It was cold and only allowed us to turn furnace to a certain temp.

Clean room

Spacious and great customer service

Musty smell in hallway and room.

Staff was very kind and helpful. The room was nice and large with a comfortable bed.

Comfortable bed too! Great lobby and pool area. Five stars for sure! The only thing missing was that ter for outdoor jacuzzi tub was not working

Yes great

Paid for junior suite, but there was not one available when we got there.

Staff was very courteous and rooms were clean and spacious.

The room was very clean

Clean property, friendly staff.

Room was good and staff friendly and corteos

Room was clean and staff was great!

Good beds

Fantastic

Great staff!

Rooms need update

Yes the air-conditioning was fine , breakfast was cold and we had to pay for it separately from the room stay

Like a lot! Definitely I'll be back again.

Easy check in

Dear Hilton Customer Care Team, I am writing to express my deep dissatisfaction with a recent stay at your [Hotel Name, Location] property. Unfortunately, the condition of this hotel falls far below the standards one expects from the Hilton brand. From the moment I arrived, there was a pervasive smell of mold and mildew in the guest rooms. I was moved once in an attempt to resolve the issue, but the second room was only marginally better. The air-conditioning units were extremely loud—at times sounding like an airplane taking off when the compressor engaged. Additionally, the hot tub—which was one of the reasons I chose this property—has apparently been out of service for months and resembles an oversized drain rather than a functional amenity. While I want to acknowledge that the staff were attentive and the location was convenient, the overall experience was unacceptable. After four nights, I left with swollen eyes and a nosebleed, symptoms I believe were caused by the mold and mildew present throughout the rooms. The carpets and furniture appear severely dated and in need of deep cleaning or replacement, and even the bathroom sink was missing a functional stopper. I have been a loyal hotel guest for many years. Although I was encouraged to switch from Marriott to Hilton Honors, this experience has left me seriously reconsidering that choice. At Marriott properties—regardless of the brand tier—I

Room needs to be updated. Noisy neighbors. Air conditioning didn’t work properly, so hot all night. Very thin walls. Blinking ceiling light in entry to room. For the price….very disappointing.

The room was very humid,wet feeling with an odor of mold, the hot water was lukewarm at best and the refrigerator didn’t work. We weren’t in the room too much fortunately. The staff were great! I was disappointed, we have stayed there 3 other times and had no issues

The room was ok, there was no tissue in the bathroom the shower head was hard to adjust, the run was very old and it look dirty, the TV controller was not working properly

Room was clean and staff was very pleasant. We ordered breakfast in the morning and it was very good.

The room was spotless, and the entire staff was so helpful and courteous.

The door had a chunk out of it across the bottom. You could stick like four fingers under it and wiggle them to whoever was standing outside the door. Thankfully it’s inside so it wasn’t as big of a deal like a motel door facing outside would have been, but still it was weird. We put a washcloth there during the night. Not that it was a big deal and they weren’t “rude” but you can definitely tell a difference if you aren’t a Hilton member but it was fine. One night and no issues.

Nice

My room had no AC. I notified the front desk and they promptly relocated me to another room with no AC. It ran but never cooled below 80 degrees.

Great location with good parking. Staff was very friendly and accommodating, especially for the breakfast buffet. Hotel is showing some age. Rooms could use a refresh.

Everything good

Hotel was convenient location to stay while visiting my daughter at UCF. I like that it is easy to find a parking spot, close to lots of great restaurants and the staff is always friendly. Because it’s by the university though it is occasionally noisy from the cars and students.

Staff was excellent and very friendly. LeeAnn in the dining area was super friendly and helpful.

The lobby area has been updated but the rooms have not. The rug was in poor conditions, the shower area had signs of mold and there was a pungent musty and dank smell.

We attended the Special Olympics in Eastern Orlando. This hotel was in a great location, close to many restaurants! The staff was great and the rooms were spacious and comfortable!

The hotel staff were so friendly and helpful. The location is great and the room was clean and spacious. The breakfast was also nice. I definitely recommend.

Great location, clean room, nice staff!!!

The ceiling in the lobby was falling down during our breakfast.

The staff was very accommodating and nice. The carpet and furniture was a little dated and the craftsmanship of the updated renovations to the bathroom was less than professional.

Poor maintenance of the rooms.

Not the best around the area. Breakfast was cold and nothing special. Building is kind of run down.

Excellent staff and property.

Megan is an amazing example of hard working person. Mo

Please forward receipt for this night stay

Very clean great service

Stayed many times, great staff..very good property

The hotel staff was friendly. First few minutes in the hall to our room w

Good

A/C unit was very loud and turned on and off every 20 minutes. Hard to sleep with the noise coming and going.

The room was humid. AC noisy and did not keep the temperature. Not a good experience.

The only complaint I have is there were bugs in the bathroom that came out in the middle of the night when I was using the bathroom. I told the front desk person and she told me they would have someone take care of it. It was fine the next night, but the bugs were back the night after that one. I was very unhappy that the problem was unsolved.

Excellent customer service!!

Nice and clean but homeless people in the parking lot made the night time check in odd because one was aggressively pressing for money while I'm unloading the car.

The water has a strange smell. Everything feels old and outdated.

Nice and Clean!

We left early and didn't spend the night. The room smelled really bad. Carpet was funky and dirty. Needs to be cleaned or replaced. Bathroom had mold everywhere. The whole in the sink was black and nasty.

Room had excellent AC. Beds were comfortable.

The stay was good. I thought the bed was a little hard and not the comfort level I would prefer.nevertheless a great overall stay.

Staff and property were excellent.

Front desk agent was sweet on check-in however thermostat wasn't working in room. Called front desk and they advised they would send someone to fix while we were out or have us ready to move. We got back late & when checked with the night front desk person she had no idea- then called maintenance guy who said he fixed it. We finally went to our room and we were there for about an hour when it kept getting hotter and hotter. AC was not fixed. We had to move rooms at 4am to 2 queens vs the king size we paid for. The bed and pillows were awful and the room was cooler but still not a working thermostat for continuous ac flow. Don't book here unless you don't care about comfort or proper maintenance.

Personable staff. Very welcoming of guests

ease of parking and check in, pleasant staff

Perfect

Had to change rooms musty smell second room better but still smelled

Booked two rooms. Both smelled badly of mold and mildew. Staff said it has been an issue and gave us two other rooms. Also smelled too bad to stay in them. The refund was polite but management needs to take these rooms out of rotation.

Great

Property is nice. Rooms are clean. Just old carpet. A/c made some noise.

Hotel is in poor shape. Lots of cracks, and leaks. Front desk personnel was pleasant, but would not stay here again given the condition. Had to change rooms twice because of the smell.

Only issue was outside door would not automatically close, told frount desk work she quickly called to have the issue fixed. It was not fixed when we checked out, due to no fault of the frount desk worker she was great.

Clean and neat. Check in was simple and quick. We have already booked our next stay!

Great property

❤️it

Great service

We purchased a room freshener to try to help, but the smell was overwhelming, especially at night.

Great, fast and easy check in! Staff was courteous, professional and polite during check in!

This property is clean, quiet, and convenient.

Nice check in staff

.

Basically an "eh" hotel. The staff was great. Everything was clean. But everything is really dated and worn. Needs new sheets and new toilets. My toilet was continuously plugged. The key card didnt work well. The AC unit was overly loud.

Old property that smells like mold on the top floor hallways and our room. Disgusting. Staff was super nice. Waiter for breakfast needs to get a job at a 4-5 star place

Adequate accommodations. The lack of free breakfast was disappointing. Especially when the worker came up to us so quickly to make sure breakfast was on our room. On Thursday, breakfast was free, but Friday it wasn't on our account. This is just too nitpicky.

Location and hotel was great. Room was very clean. Nice way to welcome guests on the TV

Was great!!

Good stay. Comfortable rooms, good service. Friendly staff.

very clean and kind

Great

The front desk staff was nice but over whelmed by the amount of graduation guests, there should have been more service staff

Very safe and clean

Great place and excellent service!

Close to campus and great customer service

100% Satisfaction

It was nice and convenient for the weekend.

Great hotel location. it’s surrounded by plenty of places to eat from. The hotel bed and room was extremely comfortable. The hotel has a store, bar and restaurant. Comfy bed and lovely bathroom. The room looks like the pictures. It’s very close to UCF and arena.

ok

our room smelled like sewage

Very pleasant experience.

There wasn’t anything special about our visit. Other lower priced hotels are the safe.

Very easy and smooth check in.

I’ve stayed at this hotel multiple times and the experience has always been great. Excellent service from everyone and good accommodations.

The room smelled of mold and musk. Carpet needs cleaning. Drapes are old and dirty. I will not stay at another one in the future.

perfect location and good services overall

Couple of things surprised me about this hotel. 1. There was no hot water around 9am in the morning. Only warm water. 2. There is no shower gel in the shower. Only shampoo/conditioner. Very surprising and disappointing. Facility is good, staff are very nice. Just disappointed about the room.

It was very convenient to the UCF campus. Staff was really friendly as well.

Room could of been better

Our granddaughter ended up joining us and they brought us s rollaway

Charging for coffee after 10am REALLY????

I highly recommend this hotel for everybody.

Parking was easy, hotel was quiet and clean. Elevator didn’t work the whole time we were there as well as the ice machine on our floor. Also could use some updating. Hotel felt very dated.

We arrived and my is disabled and they gave us a room on the 2nd floor and elevator was not functioning correctly and i was required to walk up to 2nd floor to retrieve elevator so my wife could get up to 2nd floor. Staff should have retrieve the elevator

Very helpfull and nice staff

The water pressure when showering was almost nonexistent, my wife could not wash the shampoo out of her hair, elevators were broken the entire stay. All the furniture in the hotel was old. there was no maid to clean the room. spent approximately with taxes $500 for two nights, this should’ve been around $200 for two nights based on the amenities and service received. This should be a lesson not to stray from the Hampton Inn around the corner. Overall, very disappointing will not be returning.

Nice clean room with comfortable bed and a nice staff.

Stay there on regular basis, very pleased.

Good

Good stay. Friendly and helpful staff.

Wife is very happy near all shopping and restaurants. No stress checking in and staff very nice.

Normally when I book even through a booking service I've always had the Continental breakfast included. This is the first and probably the last time I'll ever book through them.

Air conditioner didn’t cool. The room smell bad and the bathroom wasn’t clean.

Only issue we had we came home past 11pm nite and the lot was filled w/ppl attending a club next door. The nite desk person was amazing and let us part safely in front of the hotel.

Convenient

Very comfortable room, polite staff recommend highly!

Noisy and lousy internet

Enjoyed our safe, clean, and overall wonderful experience!

We came down for the AEW payperview at addition arena UCF we like Hilton garden hotels

Property was nice, clean, and quiet. The room was what great.

Nice hotel people really friendly really nice to stay. I like it. The breakfast person was really nice and take care of everyone there really good.

Staff is awesome

Nice room, very friendly staff.

Location

Everyone was very helpful! Nice property

The room was clean but I would have preferred the shower be cleaner. The water was hot but there was no pressure! When we turned on the heat the unit sparked and banged, and then never produced any heat. Even when set at 80° it only blew cool air. Staff were friendly and hotel common areas overall were clean and maintained.

Great personality and nice rooms

Clean friendly lots of restaurants around and stores...

But my daughter and her family Same area. Had roaches They did not want to move her The guy on duty said she had to wait until Manager came in

This hotel needs some TLC. The shower base dirty, wall in the bathroom have been poorly patch up and the shower head needs to be replaced. No pressure