Plano Inn & Suites

They were painting the hallway during stay. Rooms were noisy with people roaming the halls at 3am

The room was dirty, the floor was filthy. At first I walked barefoot and it was sticky. I cleaned my feet with a wet towel and the towel got dark. On our second night we asked for towels, at night when we got there, and the young man said "why didnt you ask for the towels earlier!?" Very unprofessional. There was also a bloddy band aid stuck to an appliamce. The entire building smelled like curry. Will never go there again!

Wasn’t impressed with room - not enough towels for 2 people - was expecting some kind of breakfast snack - cold coffee not enough

We booked online as soon as Delta informed us our six-hour delayed flight would not arrive at DFW until after 2AM. Since we live 2.5 hours away from DFW we wanted to ensure we had a place to stay. No sooner had our reservation processed through Hotel.com Delta canceled our flight. We immediately called the hotel to explain what happened and they refused to refund the stay. Zero customer service. Stay away

It was good I was just having issues with my key at first.

The person at the front desks was very not helping nor accommodating and rude

Unprofessional behavior by the staff.

Very rude beds were uncomfy and it smelled.

Staffs are not profession. They treat you like treating prisoner or criminal. May be that how most of thier customer been there and continues stay there are used to it, they may have some background that cause the management treat new client as they been treating thier existing clients. If state controller be there this place will get many points to get penalties.

Coffee was terrible. It was cold and old..

The hotel was so nasty that we tried to get a refund and could not get ahold of anyone from hotels .com to cancel. We left and found another one on hotels that was just as bad. had burn holes in the comforter and hair on the sheets pretty nasty. we left there and drove an hour and a half to a relatives house

There were roaches all over the room, attendant said there was nothing he could do. Air conditioner did not blow cool. Attendant also said nothing he could do. Carpet was wet in hallway. Elevator was broken this morning. Had to haul all our stuff down the stairs in hot muggy weather. Really bad experience. Paid $68.00. Don't do it.

There are roaches, + the room smell like straight cigarettes everytime. This place is run down there are cheaper hotels in the area with way better quality.

Excellent property being kept up to standard. Clean and quiet atmosphere.

This is the absolute worst hotel I have ever been in. It had roaches, wasn't cleaned up, rude staff, bed bugs, the sheets had piss stains, the place was absolutely disgusting.

This was the worst hotel I've been to in my lifetime and I've been there 45 years you never come back here.

Over all is fine but room service is not professional service.

It’s a nice place to stay if you’re just passing by.

There was roaches all in the bathroom and mold in the ceiling of room 214 and the faucet wouldn't stop dripping. The fire alarm was in the drawer. The top cover had a smell like ot hasn't been washed.

junk outside, homeless people handing around, shower curtain full of mildew. not a very good place for you to remomment

Very quiet and clean

Staff also gave my a key-card and told me it was for room 226. The key-card did not work in the door for 2 reasons, 1) There was still someone staying in that room, and 2) I was told the wrong room by staff. I was supposed to be staying in 228. I actually disturbed the person staying in room 226 due to me trying the key-card 4 times and trying to open his door.

I cannot stress enough how you should not come to this hotel. Had my dog not been there to protect my wife who knows what would have happened next. Please, for your own safety and well being, do not come here.

Registered pedophiles living there

Great

Registered sex offenders stay there long term

Clean and affordable

Some long term guests live here

The most ghetto place I’ve been to in my life…

nice place to stay.

I had a very good trip in Plano. Thanks

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Too many homeless in the area

I liked my stay there

It really needed to be mopped, toilet was gross, bad smell

The property has vending machines thats nice

Very good property. Clean and well lit outside.

Economical and clean.

Kevin the man working the front desk was mad about everything; the microwave smelled like roaches and ha d a roach in there; he was mad when i told him. The toilet in my room leaked which i was told was a known issue when i asked for towels he said he wasnt extending my stay and dnr me.

It was nasty. I paid for 2 days i stayed 1 night. It was your quistiselal roach motel. There were roaches all over my room . It smelled like cigarettes. And when i got there the guy couldnt check me in after i paid everything online.

Super unprofessional and really dirty

Best price for what you can get in Plano

So many cockroach

Horrible

The staff was cold and had no empathy. We were gett8ng bitten by bedbugs and they refused to switch the room or help. They treated us like animals.

I knew that this was not a five-star hotel so I wasn't expecting much but, clean sheets upon entering a room is always nice. The room had not been cleaned at all, and when I went to get a set of sheets to change them myself, he requested I go back upstairs, strip my bed and bring the sheets back down to him. It was a little frustrating it seems that the room should have been clean to begin with and I wasn't even asking for them to do it. The room itself had not been cleaned at all. There was leftover trash from the previous visitor. There was pee on the bathroom floor and the toilet was visibly dirty. Again, I wasn't expecting a five-star but clean sheets are kind of a must for me.

It was ok

No comment.

I will not stay at this place ever again. There was coach roaches all over the place it was gross, and then they had like a bed bug problem I got bite by something once or twice. They also had to bed sitting out in the front in the sun so mure than likely they have a bed bug problem. Don't go there unless you plan to have wash everything you take because of bed bugs or roaches.

It is family owned, they are nice, rooms are clean, nothing fancy

Horrible management. This is more of an exteded stay than a hotel. A lot of clearly long term residents, loud at all hours of the night, a toilet that wouldn't flush for 2 consecutive nights despite being reported to the manager at the front desk night 1. Very disappointing experience. Hotels.com is awarebof the issue, and was "kind enough" to provide me a $25 credit on a future stay despite spending $80 on the stay.

The room I got was huge. If you need a clean and economical place to stay, this is a great choice. They offer the basics - soap, shampoo, microwave, big fridge, plus a sofa. The only complaint is the light at dining area didn't work and the table is wobbly so I use the long table instead. One weird thing is only 1 chair, I wonder if there're more people how can they stay in there for long stay. Well, anyway it is a cheap and clean place for a short stay. In addition, the management made good effort to fight COVID. When I walked in, I can smell bleach in the lobby. Later I saw the staff was spraying bleach there plus there is a sign telling people not to lingering around in the lobby. Overall, the building and room are clean so I feel safe.

Musky smell everywhere, elevator was hot and chlostrophobic feeling. Pillows and bed were uncomfortable.

If you are looking for drugs, hookers and people to steal your stuff then this is your place. Worst experience I ever had. I ended up sleeping in my truck with no money back.

Terrible, stinky, hot