Extended Stay America Suites Raleigh Midtown

When I saw them, I immediately checked out. The manager refused to refund the money for night I didn’t stay because I didn’t cancel 24 in advance! If I had known of the infestation I never would have booked in the first place!!

Had a small continental breakfast (worst I've ever seen). Had a room with an stove to cook but no utensils (pots, pans, plates, or silverware in cabinets). I've stayed in other hotels with this setup and had these available to use if desired. Dehumidifier in room completely full had to empty it myself. No ice machine on any floor and no ice bucket in room. Although convenient and easy to locate would not stay here again. Staff very friendly.

very poor condition, room was uncomfortable to stay in.

rooms r very clean with cleaned linen n towels, corridors r smelly a bit , in room kitchen , sink, refrigerate maintained well..breakfast is aweful, dont know why they even keep that option, its a sham imo.

Great stay

The bedrooms were disguising period but the worst part was HOW RUDE THE SCREAMING LADIES IN THE FRONT DESK WERE!! I definitely do not recommend this hotel at all hotels.com should stay away from doing business with them!!

The lady’s in the front desk extremely rude, they open our bedroom door while my teenage daughter was getting out of the shower and got angry at her for telling them to get out the room. This place is a definitely NO!

Give me my money back

Room was dirty. Building smelled like marijuana.

I think it was too much chlorine in the sheets or something, but bed was itchy, and hard. Hallways smelled of small animals. Wouldn't stay there again.

Room could use some TLC. Microwave was filthy. Used paintbrush left in bathroom sink. Water drained very slowly in bathroom sink. Couldn’t get in the side door as the key card reader didn’t work. When checking out, the clerk didn’t even ask what room we had been in. I guess you get what you pay for.

The convenience of what I needed for my stay

Roaches

The room was clean and the lady at check-in was nice, but seemed to be indifferent weather we stayed there or not. We had to ask about where vending machines, and ice was since no information was volunteered.

The front dest woman had a very disgusting attitude. She canceled the reservation and said i would be refunded but i still haven't received my money.

Superb

Staff was great

The entire facility is completely run down and in desperate need of renovations

Very good

Front desk was very accommodating and friendly. Beds and pillows were comfortable. Didn't hear noise or roughty neighbors. Rooms looked clean. The rooms could use an update. As well as the kitchenette. Painting would do wonders and maybe new shower heads.

Front desk was very accommodating and friendly. Beds and pillows were comfortable. Didn't hear noise or roughty neighbors. Rooms looked clean. The rooms could use an update. As well as the kitchenette. Painting would do wonders and maybe new shower heads.

Locked out of my room all night key card did not work nobody answering the after hours phone Locked out of my room all night

Locked out of my room all night

Exceptional

Bad

Good

Hotel needs renovation and rooms are dated. Roaches were present in my room, climbing on ceiling. I killed with shoe. I refused to sleep on sheets and experienced being bitten all night. I will refrain from booking any Extended Stay in my future travels. Awful experience and cannot recommend this hotel!!!

The hotel room had lots of roaches that I had to constantly kill mainly coming from bathroom. The shower was not cleaned well which made me uncomfortable. Also last day of my stay, the elevator was not working! I was on the 3rd floor. I received no courtesy call but the man cleaning the floor in the front entrance did apologize for the inconvenience. The hotel was not worth what I paid.

The area that the hotel was located. Accessible to shopping center and restaurants. The hotel room had lots of roaches that I had to constantly kill mainly coming from bathroom. The shower was not cleaned well which made me uncomfortable. Also last day of my stay, the elevator was not working! I was on the 3rd floor. I received no courtesy call but the man cleaning the floor in the front entrance did apologize for the inconvenience. The hotel was not worth what I paid.

Employees are very nice and they tried to take care of the guest

Elevators broke Employees are very nice and they tried to take care of the guest

Nothing I prepaid but they couldn’t see that so I had to pay again. I paid my 100 incidents deposit they gave me back 66.00 and told me I had to get the 40.00plus tax back from the 3rd party. The worst experience I have ever had with this hotel . I spent my birthday vacation on the phone trying to get my money back and 300.00 less for my bday to tour the city. I HATE THIS HOTEL

Nothing I prepaid but they couldn’t see that so I had to pay again. I paid my 100 incidents deposit they gave me back 66.00 and told me I had to get the 40.00plus tax back from the 3rd party. The worst experience I have ever had with this hotel . I spent my birthday vacation on the phone trying to get my money back and 300.00 less for my bday to tour the city. I HATE THIS HOTEL

Passable

Exceptional

The staffing was very slow & the check-in cpu wasn't working properly, alot mis-info.

The rm size was excellent to me & my companion. The staffing was very slow & the check-in cpu wasn't working properly, alot mis-info.

It was just an average experience. Nothing great or exciting, more of disappointment with hotel amenities and physical conditions. Not good!!!

There was know one at the front desk to let us check in. We waited 15 minutes and left. It smelled terrible when we walked in and the smelled stayed as we waited. The parking lot was dark. Would not recommend!

Was not able to check in. Office was closed even though we were there at a time that was posted for them to be open. Found an employee who said they could check us in but then they locked their keys in the office. They said there was another employee on site possibly somewhere on the 3rd floor but they were not able to be located. Ended up having to stay at another hotel. Have tried to contact through hotels.com for a refund but have had no response. Had to dispute the charges with amex.

There was someone sitting on the floor in the hallway when I arrived and he was still there in the morning when I checked out. That was very odd and creepy.

Room wasn’t available, charged more for another one. Area was dirty. Air conditioning unit didn’t work properly.

The lack of communication on the website about a deposit is required at discretion of the property. My room was a nonsmoking room and it smell like cigarettes and marijuana and very dingy. Joyce was very helpful and provided the excellent customer service to resolved my issue. .

Although the room was non-smoking, it reeked to high heaven of cigarette and marijuana smoke, like it was seeped into the walls, carpet, and tapestry. The bed wasn’t very soft and I had trouble sleeping the whole night because the air conditioner didn’t work properly. The elevator smelled as if someone had urinated in it days ago without cleanup. Can’t say that I would be back here even if it is the cheapest option around.

First time in North Carolina and had the best experience and service will definitely always choose this hotel for my stays

While there was a minor hiccup with the first room we stayed in the staff were quick to help us move into another room. While I would have appreciated a more comprehensive breakfast it was acceptable given the space limitations. The room was comfortable, spacious, clean and quiet. The sheer convenience of the kitchenette and space were absolutely worth it. I will now be looking for ESA hotels for all my future trips.

Nice studio like accommodations friendly and kind staff Cheney thank you.

Nice

it was stinky and hot. staff is not friendly or welcoming. people were outside congregating and being loud

This place was not just disgusting, it was terribly unsafe for my daughter. She pulled into the parking lot, just as a gentleman was using the bathroom beside his car. As she began to check in, and realized that none of the elevators worked, she had to schlep her things up three flights of stairs, while a group of people smoked weed in the parking lot. The room looked like something in a prison cell. Rusted refrigerator, and cigarette burns were all over the laboratory counter. When she checked out the next morning, someone was smoking weed in front of the building, in broad daylight. Thankfully, we were reimbursed for the next four nights, and she went elsewhere.

Old

The property was at a good location and close to the highway. Service could’ve been better. I couldn’t check in 20 minutes early but they made sure i was out 5 minutes before checkout

They should remodel and offer a better cleaning service.

No where to park to check-in, limited parking outside. Didn't like the grab and go breakfast. Room fridge had a musty smell. No dishes, pots or pans to cook with in the room.

Amazing service and clean rooms!

Everything was good

good

Nothing fancy..but was decent and clean for my stay

The pictures online weren’t so bad and I figured it would be fine for an overnight stay. After check in I came up to look at the room and do some cleaning and from first glance it looked pretty old but again, it was just for 1 night so I didn’t make a big deal about it. I went out and came back around 12:30am and there was a small roach on the wall. Then 3 more small ones in the bathroom. I noticed the bathroom ceiling looks pretty bad also. It was just the worst hotel I have ever stayed in and I will never stay at another extended stay. The only positive was the lady working the front desk who was very nice. Don’t stay here if you can afford something better.

I’m experiencing was horrible.. I checked in and there was ROACHES in my room . I checked right back out !! Requested my security deposit and my payment for the room back and I will never go back again

It wasn’t water st the property

The area was convenient to shopping and dining. What I didn't like most was the smell in the hallway and there was a roach in the room, did not want to take that home.

Comfortable room, clean, smelled good quiet. Terrific staff. Good location.

Reasonable rates. Very good location.

Manager is rude. Roaches everywhere the stay was unpleasant.

Great stay

Great STAFF! MS Zee and her staff are amazing.

Be more friendly

The property is very distressed. Pretty worn out and definitely needs attention. We chose it for the kitchen. They gave us limited dishes/silverware/pans in comparison to other Extended Stays we’ve lodged at in other areas. No coffee pot available at all. Laundry area was clean, but no detergent available for sale- there’s a grocery store across the street. We stayed for a business trip, but it seemed most people actually lived there. We will not be staying at this property again. Would not recommend.

The property is very distressed. Pretty beat up and definitely needs attention. We chose it for the kitchen. They gave us limited dishes/silverware/pans in comparison to other Extended Stays we’ve lodged at in other areas. No coffee pot available at all. Laundry area was clean, but no detergent available for sale- there’s a grocery store across the street. We stayed for a business trip, but it seemed most people actually lived there. Lots of milling about outside. We will not be staying at this property again. Would not recommend.

The property is very distressed. Pretty beat up and definitely needs attention. We chose it for the kitchen. They gave us limited dishes/silverware/pans in comparison to other Extended Stays we’ve lodged at in other areas. No coffee pot available at all. Laundry area was clean, but no detergent available for sale- there’s a grocery store across the street. We stayed for a business trip, but it seemed most people actually lived there. Lots of milling about outside. We travel the country for work. We will not be staying at this property again. Would not recommend anyone stay here.

Our stay at the hotel was okay but not wow! We had two rooms Room 230 and 237. Room 237 had black mold on the ceiling in the bathroom. There was brownish mold on the carpet under the beds. We informed the front desk and also showed it to the cleaning crew. My husband had a terrible headache, and we thought it was due to driving. It cleared when we checked out of the hotel. Let's hope that room was taken out of service temporarily to renovate it. Thank you.

Staff was not helpful. TV didnt work. Room was dirty.

Can do better

Alright

Quiet

I actually choose this property as it was not far from the Ritz venue and was the same price as The Days inn down the road.. maybe I should have gone there.. staff where nice, but my room was not so nice 😔 wasn’t exactly clean, lovely hair on the wall in the bathroom ( definitely wasn’t mine!) stains on the carpet but the creme de la crème was coming back to my room after the show, to find cockroaches running around the kitchen area, in the bath and by the bin under the sink! At One in the morning who am I going to complain too! I told reception when I left, and all I got was I will tell the manger, well I hope you did, the room needs fumigating! I think I managed to kill 3 roaches before I went too bed.. though I hardly slept! Who do I complain too to get a refund! I hope someone sees this review! People be where!

Clean and upkept.

great place to stay

Awesome staff

Wonderful staff

Great amenities and very helpful staff/concierge.

A lot of roaches, didn’t even wanna set my luggage down, ended up leaving it on the chair and hoped nothing would crawl in.

Made sense for the price! Staff was friendly & it’s a 12 min walk to shopping strip. There was a very good viet place in that area called Midtown Viet, def recommend. Room was clean 4.5 on cleanliness, would recommend for price & location.

all in very bad condition! I was expecting a much better place, but the whole room was really deteriorated, I didn't like it, they ask for 100 as a deposit, for damage reasons but the place is extremely damaged, only one night but I won't stay there again, all dirty! The room has a kitchen but there is no tableware, according to what it tells you there is but it is a lie, I do not recommend it, I leave photos so you can see what condition that room was in!😡

No coffee pot, hair dryer, kitchen accessories so the kitchen was useless. I would never stay again.

Did not resemble photos of property at all! Sooooo disappointed! Furniture chipped and dinged, desk chair peeling and scratched, carpet in hallways threadbare, light switches and countertops did not appear cleaned, seat of commode obviously extremely loose, lingering smell of past smoking though property states it's a non-smoking property, we smelled something. Front desk staff didn't even smile or show any concern. Breakfast was dismal breakfast bars/muffins. Extremely disappointed especially in how much charged. Mostly upset that is was nothing like Expedia 's description:( False advertising...

Although the hotel is in a great location, it's in dire need of remodeling. Also, I was charged a $100 deposit for damages (which I'm told will be returned to me in a week, minus the $5.99 charge for wifi.) I won't go back.

Its was a great stay thanks to syndey

The hotel is dirty

Awful smell throughout the property. Needs renovation

The room smelled like an ashtray and definitely could stand to be updated. But the bed was comfortable and staff wonderful.

Management was very nasty

When I arrived the front desk person told me that there was a $100 hold for incidentals. Have never heard of that before. The room was partially clean, restroom was small. Major issue was loud music at 3am, contacted the front desk (after the in room phone decided to work) he asked them to turn the music down. At approximately 430 am is when music finally stopped. I left @ 7am. I would have left earlier if i could.

Staff was great

Was clean and quiet. Staff was very friendly and helpful!

We were very disappointed in our room. It had old dirty carpeting and a strong chemical smell. We specifically stayed here for the kitchenette due to dietary restrictions. The hotel was unable to provide pots and pans as advertised. The no smoking rule was not enforced as there was a strong smoke odor in the elevator and in the hallways.

Very clean

I was told I must stay for two weeks before receiving cleaning service. Perhaps that is why I saw a huge bug upon entering the room. I had to clean the tub and spray the room. Although, there was a no smoke room it smelled a mixture of cigarettes and weed. ( instead of holding a $100 of my money, they should of paid me a $100 for staying). No, I will not stay at the Extended Stay on Wake Towne in the near future.

Pleasant stay

It was a nice evening and I remember you as being kind and helpful.

The staff was very friendly and helpful.

The staff was awesome, very attentive to my needs….it was a pleasure staying here

Didn’t work and the faucet almost pulled out of the very moist shower wall. Lots of noisy neighbors and the entire reeked of cigarette smoke! The front desk offered a a small discount of out stay.

My stay has been amazing, the best customer service I’ve had from a hotel in years all thanks to Mrs Felica! She is an amazing host and has made my stay even more comfortable!

This property is dark outside and a lot of garbage and trash on the ground. Windows look dirty and dingy from parking lot. I asked to see the room I was going to be assigned, I was given the key and I went up to examine the room. I walked in the carpet was dirty.. the bed linen looked dingy. I went back downstairs and refused to take the room. I went up the street and stayed at the courtyard.. I don't recommend anyone stay in this property.

Very transient hotel. Got a very uneasy feeling walking the hallway.

Expensive deposit

No Hot water. No ice machine. People from foreign countries all over the place. Is our govt paying to house them there?? Keep away

Front desk couldn’t find my reservation so I had to pay out of pocket and when we finally got to the room there were roaches and not to mention the several homeless people staying around the property

The hotel was not clean. The carpeting was disgusting. There was black fuzz on the towels. The shower was gross. Had to clean it myself. The A/C went out on us. The TV would not turn off and when I requested a toaster I never heard back.. they did have a full kitchen which was nice but that lead to an interesting smell throughout the hotel. I can say that the staff was extremely pleasant though. I will never stay there again.

Stay away from this property. It is a seedy motel with risky clients and an unsafe vibe. The rooms stink of smoke, the hallways are littered and the 'guests' are dodgy. Not a place for business or casual travellers

Great staff and property!

Dont stay here! Everything is dirty & the smell of smoke (supposed to be nonsmoking room)& mildew/musty is horrible. There was green paint spilled all over the bathroom floor& counters. The carpet was so dirty our socks were black. If i had any other hotels i would have left but everything was booked for the night. They also charge $100 deposit that no one tells you about until you check in. This place needs major overhaul!

The room was very dirty, old, trashy, loud, and very shady. I definitely would not stay here again.

Nice stay, no issues. Would stay again.

This hotel was filthy. After seeing it we canceled the rest of our stay. Debris/garbage in all the hallways, Huge stains on the carpet, cigerette burns on the counter tops and the smell of cigerettes was awful. The worst hitwl I have ever been in.

The rooms smelled so bad. The smell of cigarettes didnt let me sleep. This place is ghetto and filthy

Like nothing was so discusted and offput when i arrived i could not even check in, i drove an hour way to check into a different hotel

I rented the room for my daughter and granddaughter for 1 night they check in around 11pm and check out was a 11 am my daughter enjoyed there stay I would stay here again

Entrance/lobby smelt of cigarettes. The elevator also smelt like cigarettes and didn't look clean. Breakfast was told it was coffee granola bars I think ready meal oats and grits which didn't sound pleasing/appetizing so opted in getting food delivered. Overall it was okay

The room smelled like cigarette smoke. There were no clothes hangers available. People were yelling down the hallway. It wasn’t a pleasant experience.

Staff was super nice and helpful. Just the area of the property i don't feel was safe enough, alot of traffice b/c people live on the property. Overall decent for one night.

I checked out and asked for a refund. My bags and my family never left the car. I went literally 30 seconds down the street to the Comfort Inn and their establishment was $60.00 more than the Extended Stay but it was the best $60.00 I ever spent.

It was nasty, drug deals, and drug products left on the ac unit in the room. Water had black stuff coming out when you cut it on and it sputtered.

Dirty, unkept, confusing to find with 2 other Extended Stays on same street. Did I mention Dirty? Windows didn't lock. Trash in elevators and halls. Low water pressure in showers. Went back to car to keep my pistol in the room with me as lots of people wandering the halls at all hours.

I guess for the price it was OK. The toilet was running slow but I borrowed a plunger for my son and got it to work. Overall condition of lobby, elevators hallways, etc. was dirty. The bed bed was very comfortable and clean however.

Hallways were dirty and smelly.

Not a good place to stay don't stay there

The building looks rundown. The hallway carpet is stained and dirty with litter in the hallway. At night the hallways smelled of cannabis. The shower had mold in the corners. The furniture in the room had stains and I did not even want to sit in the chair. The appliances were dated. The fridge was dirty on the outside. The stove was a joke. it looked like two hot plates. The walls were dingy and stained. I would never Stay there again. I book for two knights and if I did not pay in advance I would have never stayed there. Even the sign out front that you see in the picture was not there. It was missing. The room was not a Suite... not even close to a Suite. It was a room... a very bad room at that.

Carpet was filthy, parking lot full of trash. People sitting outside next to their cars smoking and listening to music. Smoke was blowing back towards our room, ac was pulling the smoke into room.

The staff was friendly. It was the people saying there that made the stay unpleasant. Someone kept knocking on my door asking me if I smoke smh.

The staff are friendly and helpful; however, the condition of the property and the rooms are terrible. The room smelled of smoke, the drapery was old and tattered. The kitchen though clean had cracks in the cabinet veneer. the dressers were damaged. No one had cleaned under the bed; we found a pair of sneakers. It looks like a welfare motel. It is not that inexpensive and this company should be ashamed.

The property is not very old but it could be maintained better. The room was clean, the lobby and hallways, however, needed a lot of attention. I most probably would not have stayed if I was traveling alone.

Checking in was very good. No prom lens at all. Overall the hotel was not clean. The elevator was horrible. There was a dog down the hall way barking. The room was pretty clean.

Clean mostly quite.

This is a dirty hotel. Location is ok but not worth the price of the room.