Peppermill Resort Spa Casino

Staff was completely non-helpful. Previously requested and paid for a room with a view but was provided a room overlooking the HVAC units. When my dissatisfaction was forwarded to "customer service" that woman told me that not liking my room was my fault and my problem. Being charged for a room with a view and not receiving one is completely unacceptable. Absolutely no attention to detail at the Peppermill Resort.

We were extremely surprised by the number of small kids swarming everywhere at this casino property. Naturally, they’re always shouting and the pools and hot tubs were crowded with them. Might as well have been in Disneyland. I think it probably serves as the Great Wolf Lodge for the local residents. Also, the casino was smoky and super loud, which deterred us from entering.

Plan ahead as some rooms get reserved quickly.

By the far the best resort in reno!

The only thing I do not like they charge you a $100 when you get there for coffee and water and to use a gym we never use a gym And we still have to pay extra for that does ****

Rooms were clean and very modern. Shower was amazing. Staff was friendly and helpful. Restaurants were plentiful and good. Gambling was good with double deck blackjack tables and a wide variety of slots. The slots were looser than in Vegas. Parking was free!

Everything was clean and very enjoyable environment all around. Definitely recommend staying here.

Clean

Nice

100% recommend

Fun place to stay with lots of amenities!

Great fast service

The food was just okay, and you had to have reservations to go to any of the other restaurants. The casino was fun. They picked us up at the airport which was good however they dropped us off at the other end of the airport and was a very long walk to check in. I don't think I would stay there again because of the distance to get to my room.

Great

Had a wonderful experience staying at the peppermint casino hotel in Reno. We had a room in the Tuscan Tower with two King beds, and let me tell you their rooms were wonderful. The area to sleep in was spacious, the TV was big, and very clean. The bathrooms were also huge and I love the feature of a small little separate toilet rouge and the dual sinks. Overall I have to say the place was really really nice to stay in. And the price was great as well. The only negative is there really isn't anywhere to walk around outside on Virginia Street in that area.. but again, everything in Reno is a really close drive. I would definitely stay here again, Great clean room and hotel, wonderful staff, nice pool, lovely decor. Decor. Oh and the rooms are at a great price.

nice pool, good hotel for family! Recommend if staying in this area.

.thanks

Stayed in West wing. Room could use some updates but was comfortable and clean. Just a little dusty. Walkway to building could definitely use a complete makeover and user friendly. Overall for is was perfect for our trip.

The pool was absolutely amazing . Kids loved it . Sushi was perfect

Bea

Fun for a quick one or two nights. Casino is older with lots of smoke. Stayed in the Pepermill tower. Room was clean. Staff super friendly. Poor was night. Just needs to be update. Spa was wonderful!!!!

Lovely

We always enjoy our stay here!

Easy free parking a helpful staff and excellent restaurants

Nice place

Old, dated, needs some serious TLC. Smells terrible throughout. Place is a total maze too so be prepared to get lost and having a hard time getting back to your room.

This hotel is fabulous, I love the food and entertainment

Very pleased with Peppermill. Very clean, comfortable, excellent service. Casino was great with lots of table games and slots. Only complaint was no bubble craps games

The Casino was nice, same with the rooms. I wasn’t impressed with the staff. Not friendly, not helpful. I wouldn’t go back. I also didn’t like that the hotel doesn’t have valet anymore.

Amazing staff 100% recommended

It is a very nice place I like everything but the knocking on my door at 8: o clock am to clean my room when check out was at 11am was not good

Very clean , friendly staff and enjoyed all the amenities.

Nice place. Clean and decently maintained.

The room is very clean. And hotel staffs are friendly.

The room was very nice. Very clean. Bed was comfortable. Tub with the jets was a bonus. Loved it.

I treated my parents to a birthday trip here and they loved it!

Excellent stay

I’ll always stay in the main tower, but this time I stayed on the northside tower and it’s not good at all. had a weird fragrance smell. The floor is squeaky all the time you can hear everything from the neighbors way too far from the casino floor hard to get to it. I don’t recommend staying on the north side tower.

Definitely not a kids friendly hotel. The room was ok water pressure in the shower wasn’t good and walking down the hallway had a horrible smell as well as the room. We also went to swim in the pool and had to get out because someone had threw up in it.

Great in every aspect

Everything was just great. Clean rooms nice pool and very helpful staff.

Had the nicest room I ever had

clean, nice pool!

Nice gym. Good restaurants Large rooms nice staff and services

We were their to celebrate our wedding anniversary and it was the worst night ever. Fridge didn't work. It took us 3 times going to lobby to try to get someone up there. No help until almost midnight and still didnt work. Next morning we made reservations for breakfast. We were waiting and after 30 mins we check for an update and we were told someone canceled our reservation. What should have been the best night, was the worst.

Very nice hotel and very very nice staff

Clean and well maintained room.

Stayed in the North Wing. Well-maintained and away from the hustle and bustle of the main tower. Appreciated the quiet privacy while still having access to all of the great amenities offered. New York Deli in the Sports Bar was the best sandwiches and value we’ve had in a long time.

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Spent a lot of time at the lower pool with our family. Clean pool and excellent pool service!

Room was super clean! Grest food options!

Cold front came through while we were there so we enjoyed the hot tub out at the pool area one evening. The property was very clean. Enjoyed our meals. The Ember Suite was great. No complaints.

Peppermill’s spa is the BEST & their front desk staff has leveled up their service to match that of the spa’s. I’m heavily impressed.

Exceeded my expectations. Get the Seaweed Salad at Oceano, delicious!

Extremely clean and looks very well maintained!

Always have a wonderful stay here. Got to use the pool area for the first time this trip and it was very relaxing. The room was comfortable and quiet as always.

From the time we checked in to the hotel, it was a nice experience. Although we were not able to use the pool because it was still a cold weather, we would definitely recommend this hotel to other friends when staying in Reno. The only set back we had was the phone in the room was not working and the remote of the tv needs to be updated too.

Everything was great!

The large screen tv in my room was a plus and the steam shower was too.

!

The Peppermill is an awesome place to stay at!!

The room, a Tuscany Tower King Suite, was recently renovated and was very nice. The pool and hot tub area were great although it was a cool and slightly breezy day. The casino area was fantastic and the staff went out of their way to make sure that our needs were met. The reason for my “less than excellent “ rating was because of our experience at the Bimini Steakhouse. My wife and were celebrating our 10 year wedding anniversary at the place that we got married and decided to splurge a little for a special dinner. My wife loves crab legs and asked what the “Market Price” was for the 1 lb dinner. Our waiter said that it was $151.00. After discussing this with my wife we decided that the occasion warranted the price and she ordered it. Approximately 5 minutes later our waiter came back and said he had made a mistake and that the price was actually $180.00. I was hoping that he would honor the lower price but he did not. Because my wife was looking forward to the crab legs dinner we stated that we still wanted her dinner choice. Drinks were around $18 each. Needless to say, our dinner, although very delicious, was more than we had anticipated. On a good note, I explained this to the lady doing our “Check Out” and she credited our bill $50.00. Would I stay at the Peppermill again, “Yes” it is a gorgeous facility and well worth a visit to anyone going for the first time.

First, it seems our room was built in the older part of Peppermill. The Skywalk floor to our room felt wobbly or unstable. Next we called for room service only to be told several other ways to GET room service. The menu would be on our room TV. After several attempts, that was not the case. So then we were told to find the website on our phones. When that proved false we were told to call a number for the TV Tech. He was quite helpful in finding our phone WiFi issue. But we still were given the same “instructions” to get room service. We finally chose to forego room service and leave the Peppermill to order food outside its premises. I was happy to check out after our stay was over.

Very comfortable and clean.

The staff was incredibly helpful, warm, amazing.

Probably the best property in Reno.

Stayed at the Peppermill tower it was super clean very nice stay and has amazing restaurants you don’t have to leave the resort!

Excellent stay. The hotel is big and the parking can be a bit of a challenge, but once settled it's a very enjoyable stay.

Check in was a breeze even though it was a little early and our room was clean, spacious enough and quiet. Room service was super fast and delicious.

Be back again for sure.

The peppermill did not disappoint. Lots to do for kids and parents alike, and the convenience of everything being in the hotel was great! We will stay again for sure.

Very beautiful and clean room. Staff was also exceptional.

The food was good but the room was older than I thought it would be.

Convenient to stay in the outside wing of the property. And btw I don't like that Expedia tells me I have a message from the resort but I can't access it without opening an Expedia registration

The restaurants were great!

Great room and nice pool

Food is amazing

Amazing

Clean, nice, plenty of food choices, safe

I'd say the only thing that could be improved upon is that it's hard to reach the front desk if you need to call from your room. Upon check-in, I was told to ask for a late check out in the AM. So at 7am, I tried calling multiple times from the room phone and just got a voicemail message. I then tried texting the number they gave to basically outsource common issues, but the person I texted with wasn't on-site and said I needed to ask the front desk, so I ended up just walking all the way from the North Tower to the front desk to get late checkout approved. Otherwise, we had a great time and I'd recommend it.

Very good,clean place,nice staff

Pool was great, the room cleaned the beds so comfortable 👌

Excellent property! This is my favorite resort in Reno. It’s well maintained and everything is easily accessible. Kids had fun at the arcade and the swimming pool and food at Biscotti’s was great.

Good

Excellent place and clean ! Staff are friendly and helpful! Food is good and everything else! Will go again !

Room was clean, housekeeping very helpful to meet our needs, breakfast and dinner delicious!

Excellent resort/casino with clean rooms with excellent food options. Oceano was one of best seafood dinners we have had. Outdoor pool facility fabulous.

The room was big and comfortable to stay in.

Loved our room, excellent location and the spa was fabulous! Can’t wait to go back!

We stayed for 3 nights over the Memorial Day weekend. Clean room, well controlled outdoor pool and reasonable crowds.

Recently fully renovated room was fabulous!

It was really clean.

The property itself was very nice but the staff were horrible & rude.

Very beautiful resort with casino.

The room was really far from the main entrance, I had a wagon full of kids stuff and had to take 2 elevators and a set of stairs that there was no way around. Staff could not accommodate. The A/C did not work, no windows so it was extremely uncomfortable. I am not the one to complain but this is one of the worst experiences I’ve had.

The staff was very friendly, kind. I appreciate them. I can’t wait to go back , and visit Reno, and stay at Peppermill.

It’s a great hotel where you can spend the whole weekend without needing to go out. On the other hand, the pool was nice but too crowded and full of kids, I guess that’s great for families but for couples it’s hard to enjoy

Great stay. Clean, helpful staff, fun for the kids and adults alike. The pool was great! Close to the convention center.

It's an outstanding resort in NV that has all packages suit for a family or a solely traveler's getaway.

This place needs to be updated. The room we stayed had a cheap motel feel.

Lovely place…

Great place to stay very well taken care of. I would stay here again.

Very clean and attractiveĺ. A very good experience. Will come back for sure.

Great place to stay! Would come and stay here again every trip to reno

Only stayed the night before leaving early for the airport but many people seemed to be enjoying all the property has to offer. I would stay again ...

This was a great hotel. I only stayed one night, but the next time I go to Reno, I want to stay there again.

The Peppermill is a nice property but Our room was very small for a double Queen room.

Really nice hotel and casino

Loved the pool area, and the videos on all the walls are amazing!

The room I had was in the old building with a parking garage under it. The room smelled like smoke even though the whole floor was non-smoking. Wasn’t overly up to date but was clean and mostly comfortable. The bed could have been better but the pillows were nice. Keurig was nice to have, coffee also wasn’t bad. The restaurants were very good as well as the deli. Casino was nice and clean and has a very nice variety of games new and old. They constantly give out water bottles both in the hotel room and the casino but there is exactly zero recycling bins. This is disappointing and should be rectified. There should be at least a few through the casino and one in every hotel room. There was also nice ventilation in the casino and overall smelled nice.

Nice place. Would have had a better experience if the volume could have been reduced.

I would have expected that at least breakfast would have been included but it wasn't. There is no way to get to the reception without going by smoking areas. The smell was awful. The good, it is a very good location. The staff at check in was very friendly. Not so much at checkout when I complained about the unknown charge.

Friendly Staff, Great atmosphere.

Very nice and convenient

Perfect as always. Staff excellent with bell service

Very Nice, I will be back

Nice and clean hotel love to stay there again thank you

Clean room, very friendly staff

over priced due to UNR graduation weekend.

We always Enjoy coming here. It was fun and the casino is nice

Very nice hotel and facilities. The weekend was very busy and wanted to go to the pool and it was packed. Should have opened the 2nd pool. Everything else was great!

Phenomenal

Hospitality was phenomenal

Very well run. Staff was generous regarding room upgrades

West and north wings are misleading. Employees are rude. Won’t stay again.

$50 service fee while doing self checkout. That was a not good surprise. Other than that I would stay again. I did the self check in as well so can’t really star on the service.

I would give this place a 10/10 of that was option. Will be back. Will recommend

Clean room lots of amenities

Excellent restaurants to eat at all staff in the restaurants were friendly. Don’t stay in the North or south tower if you expect nice or even close to casino and restaurants. We were put in this room which I wouldn’t want to spend one night let alone 4. The pool area was nice there are two areas but one side was closed so it was a bit crowded.

great stay!

Love this hotel and the location

A really nice room at a great price - the layout was confusing when trying to find the room - noted other customers with the same issue.

Clean facilities and professional staff

Everything was awesome the one thing is about m machine was out a couple times so to get money from casino was a 33$ charge to pull out $500 instead of 3.50 explained to casino they said charges were out of their hands could have gave a comp to off set the differences almost 70 to pull money out twice atm was down twice on the fives days I was there.

The internet is good

Everything was great

Mikes Awesome

The spa is always the highlight

Great room! Very clean. Spotless rooms and casino. Beautiful property. We didn’t use any of the oools as it was cold and didn’t use the casino because we had kids with us but the game room for the kids was fantastic. Rather than the normal crap where kids win tickets to trade in for worthless junk, they had real old school arcade games! Our group LOVED it! We left them with a card and credits and they were entertained for the evening.

Breathtaking views. Gorgeous and immaculate room! Wish the pool didn't close at 9.

Don’t stay in the North Wing. Older rooms that are nicely remodeled but the room we had stunk of cigarette smoke. It was a non smoking room. The rooms in that wing are very small. Stay in the Tuscany Tower if you can. Makes the entire visit feel very different. Overall the property was nice and we had a great time.

Oceano restaurant is top notch!

We had a very clean nice room with comfortable beds and pillows, nice shower. And most of all we love the pools and hot tubs, along with the pizza at the pool. Always a pleasant experience! And the bakery is superb, yum.

Didn't visit the pool

No pool. Breakfast was very good, but too much

One of the best hotel/casinos in Reno

Amazing everything!

Hotel was clean and rooms were nice. Don’t stay in North Wing-our room was over housekeeping I’m guessing as we could hear carts being rolled around and people talking at 6am every morning. Loud argument outside our room at 6:30 another morning between a guest and hotel security. There was no sleeping in in the North Wing!

The property is very large! We were only there for a night but if given a chance to go back, we'd definitely stay 2 or 3 nights to really take advantage of all that is offered!

Very loud next door room

Nice place for a casino

Did not use the pool. Oceana was excellent.

We ended up here on a whim; our flight was canceled so we need a place for the night. To our surprise this was a fantastic choice!! Very clean, friendly staff, so many things to do and places to eat. Would absolutely stay here in the future and would recommend.

Revive in the casino. It was like nice and busy and lively good food at the restaurants. The pool was fantastic. It was nicely heated and there's a lot of construction around so it's kind of a mess but otherwise love it!

I was grateful for the upgrade

Clean, easy to get around

Our room was very clean. The staff at the Peppermill are very courteous. We enjoyed a delicious breakfast in the cafe. Highly recommend.

Clean room. Excellent towels..great sportsbook..would recommend to friends

Great staff and comfortable clean room! Jerome was wonderful at finding a room without any smoke (I’m allergic). Thank you!

The Peppermill In Reno has always been the very best

The shuttle was very dependable. That is importance with plane flights.

Not a single complaint. We loved our stay! All staff was extremely helpful and friendly. Peppermill was very clean as well. We will definitely be back.

Pool open on a Saturday. One pool open very uncomfortable Very crowded I will not recommend this hotel to anybody. iam Not coming back👎

Housekeeping knocked on our room early. Even though we had the Do Not Disturb sign.

It’s was amazing my kids enjoy the poll all nice very clean love it :)

Nice place

The Peppermill is a great place to stay! It is our favorite! The rooms are extravagant and the service is always top notch! We will never stay anywhere else when we are in Reno!

The bed was very comfortable! We stayed in the Tuscany Tower and really enjoyed the size of this room. Double headed walk in shower, jacuzzi bathtub, huge screen tv and a lovely view if a lake and the mountains.

Clean room lots of fun amenities. We had a great time. Single mom with 7 year old son!

Great

Beautiful and the food is delicious! lol can definitely split portions with someone to save a few dollars but you won’t be hungry. Great staff!

Big money. Good times. Great hotel!

Buena atención excelente servicio excelente limpieza me gustó mucho el cuarto de 1 cama grande cuarto es de 250 pies muy espacioso para dos personas

Everything was spectacular. We enjoyed the restaurants and food. The pool was the perfect size and very relaxing.

Our room was amazing. We stayed in the Tuscany Tower. The room was beautiful and elegant. The hotel was massive so it was a little hard to navigate. They should have a dining guide to all their restaurants in the rooms and maps where everything is. That is my only complaint.

My stay was excellent. Enjoyed the restaurants and the staff was super friendly and helpful

Check in was terrible! Their was a giant month in our room.

Amazing

Very clean and everyone was polite when asking questions.

It was great

I have stayed here many, many times but I have never stayed in this particular area and I never will again! My husband and I are Seniors and walking is hard at times, but when we finally found the room we have to walk down a flight of stairs with our luggage! I was not feeling good and the registration area was very far from our room otherwise I would have gone and changed the room! It was discusting and smelled of mold and smoke! We will be back to Peppermill in July and I will definitely get myself a better room than we had! NOT HAPPY!!!!!

Everything was awesome & food was delish esp the Pastrami sandwiches were EPIC .

Enjoyed my stay. When checking in, I had to change rooms. The second text to say room was ready was never sent to my phone

Excelente !!

Good

I love everything

Really nice.

I had the best experience thank you

Very beautiful stay loved the jetted tub so nice. Going to have a jetted tub installed in my house now. So clean very great staff thank you for such a great birthday night.

Good place to stay

The hotel and the staff at the casino were super friendly and accommodating. The only thing that needs improvement is the food at the restaurants.

Wish there was a map of the place. A little confusing where the dining was located. Dining was nice, lots of choices.

Only drawback was second pool not open. Too pant people for one pool. Other than that. Great stay! Definitely do it again!

The pool was very packed with people, so we were unable to go swimming. Prices for items in the shops closely compare to Las Vegas, so bring plenty of spending money. Beautiful place and is nice and quiet in the rooms. Friendly staff, clean rooms, and great food.

Pool nice and warm

very nice staff and place is so clean!

Peppermill is a fantastic place to stay in Reno. Unfortunately, even though it was May, the pool area was still on winter hours so there was nowhere to buy food or drink, and the upper pool wasn’t open. This made it super crowded and it was hard to find something to buy inside that can be brought outside. Other than that, it was great.

Clean. Great pool.

If you are allergic to smoke, stay far away from this property. While smoke is unfortunately common in casinos, the lobby, elevators, hallways, and rooms stink of smoke. I have been home for two days after a week at this property and still have a headache from being staying place for an on property conference. The smoke detector in my room had been tampered with by the previous guest, but they still chose to put me in this room where I coughed through the night and could hardly breathe.

Pool was not open which was disappointing. Staff was outstanding except for the bell hop area which appeared to be understaffed for the volume of clients they had to support. Restaurants we ate at had excellent food and the staff was friendly and efficient.

The hotel is beautiful and the room were spacious, clean and comfortable.

I love this hotel. I’ve been there in the prior. The only thing was the restaurant that I thought was there unfortunately was not.

Nice rooms

First time staying there. In the North tower. Hated the room and location. Ridiculously hard to find our way around.

Amazing experience!! Everything was fantastic from food to spa to staff. A-Z! Would highly recommend!

Was a great stay. Staff was very helpful!

Super good vacation the only bad thing is the hot tub closes at nine. This is my first time in Reno. I don’t drink so it just seemed like a really dirty little town but if you’re a gambling and you’re a drinker, this would be a great place to go. The food in the hotel was amazing. We ate out a few of the restaurants. I was there for a wedding and I did the brides Photography inside the hotel which was awesome most hotel casinos won’t let you however this sunset just don’t do any room rooms with machines. I would stay there again.

Pool was great

Great

The entire staff at the Peppermill from the casino floor the little store, everyone was more then helpful and so polite I was very impressed. The casino was clean, the rooms were clean, every resturant was more then clean. 110% recommend the Peppermill as a destination regardless of if you are there just to stay the night or enjoy a trip away. The Peppermill is above and beyond expectation

Oceano is beautifully decorated, but again, a little overpriced for what you get. Aside from Disney level food pricing and mediocre food at best, the overall property is lovely and the staff were friendly and attentive.

Would stay again.

This property made our vacation AWESOME! Very clean, great amenities, reasonably priced, big rooms! Only problem was the water pressure in the shower. Sarah from the airport shuttle was a delight

Avoid the 24 hour restaurant Milano. Horrible service, mediocre food. Everywhere else we tried food restaurants was very good

very comfy room and clean the casino very nice staff very help full had a great time.

Great gym

Clean and nice but expensive food and drinks

Fun place. Super comfortable room. Excellent price. Great restaurants. Nice spa!

Loved our one night stay the rooms were so clean and comfortable and huge! The views were also to die for.

Our room and its location were a tremendous disappointment, especially given the price I paid and the set expectation that it would be a "luxury experience". The room was in the West Wing, which was a very far walk from the rest of the property, only accessible by going outside and walking through an employee area, and in a building which was clearly dated. The room itself was on a par with a Best Western more than a "luxury" resort. The refrigerator did not work, the room got warm (even though we had the thermostat set to 67), it was small, two of the dresser drawers kept sliding open , and the showerhead had little coverage. We were here to celebrate my wife's birthday and I chose Peppermill because it was presented as an upscale experience. I would not stay here again.

Stayed in the Tuscany Wing ADA room this trip and I loved it! So much room for me to move around in my electric wheelchair and room for my companion!!

The restaurant, Oceano

Loved the food restaurant options. We enjoyed the live music for 2 nights. We also loved the gelato stations:). Wasn’t too smoky overall as well. We’d like to come back!

Room was clean. Staff was great

Everything was smooth staff were awesome

The room was nice and clean and spacious

One of the nicest rooms I've ever stayed in

Beautiful place. Great food! Staff was not very helpful or warm but overall a good experience

I wouldn’t have stayed longer had I not liked it. Gambling is ok. Drinks are strong. Foods pretty good. I’m going to try steak house out. I’d recommend allowing us to play different music on tv as I got tired of the current music.

Thank you

This property was nice but getting charged a resort fee daily even though you didn’t use the amenities was a little much. Overall though it was nice.

As soon as we walked into the room, however, we knew that we had found our home in Reno. (We go there every spring for our daughter’s volleyball tournament). The employees were very friendly and helpful too. Anything we asked for was delivered within minutes.

Clean room and staff were excellent!!

The staff was very freindly and helpful.

We had a great stay at the Peppermill. The room was clean and comfortable.

👍

Very clean very quiet nice

We were close to the fun family things and really enjoyed our whole weekend.

Peppermill was very nice. The rooms were clean and comfortable. The slots were a highlight of our trip with generous jackpots

The heated outdoor pool was the best. The 24 hour dining was awesome. It was a great stay.

The room was clean. Staff were polite and friendly.

Food and service great.

Great staff, very friendly and helpful. The hotel and room we stayed in were exceptionally clean and overall experience was amazing. I would absolutely book with peppermill in the future.

Very Clean room. There are few different towers and it’s a little bit confusing finding which elevator to take. Staff are very friendly. Plenty food places to choose from. We stayed at the Tuscany tower. Reminds me of the Venetian Hotel

The curtains had gaps, were very dirty, and one wouldn't close all the way. The coffee and creamer/sugar weren't ever replenished. It was absolutely unacceptable, not worth the expense that was much too high, and we will NEVER stay again after all the issues. The once nice hotel, which we have spent so much money on, has gone way downhill. Ridiculous.

The entire stay was absolutely perfect. The hotel was beautiful and immaculate. Will definitely stay here again.

I stay here about once a month and everything about it.Is perfect.I don't have any complaints other than maybe.The casting t v thing doesn't work all the time

Yes

Smoking everywhere. Room was clean. Hotel staff everywhere and available. Pretty okay if you’re a gambler.

Clean room great atmosphere

Courteous staff, clean rooms, nice selection of tables

loved it the place is amazing , our room was fantastic and loved having steam in our shower . Food is wonderful at Bimini and Océano and staff was great. Just would say that when ordering a drink at the casino it felt like you were being watched , as if we would stay there and not spend money. parking was easy , location is prime

All was very good.

Very updated resort

Clean, comfortable, convenient!

Clean room, spacious. Horrible view. Enjoyed our stay. Will stay again.

Clean facility and room. Polite staff!

Fun hotel, and great live music on the 2nd floor bar. The room was super clean and easy to find in a big hotel.

Beautiful hotel with nice amenities.

Nice room. Very friendly service. Nice stay

Staff amenities

Always love staying here!

The rom service open my rom at 9 am I feel like they rush me for check out and when I check out at hotel I mention the situation I feel they don’t care they only say sorry and walk away

Everyone was courteous and helpful!

It was perfect. Thank you.

Beautiful clean suites!

Good

I stay for work about twice a month. It is the only Reno. Its terrific

Clean room, easy check-in and check-out. Love the restaurants inside and the gym is very clean. I really enjoy stayong at this hotel.

Room is spacious and beds are comfortable. The location is good.

The suite was amazing. This was more of an experience than just a hotel. There was an arcade, shopping, multiple restaurants.

Outstanding customer service in all areas of the resort. Called housekeeping in the morning on our last day as we needed more K cups, and they were brought to us within five minutes. Check in and check out was extremely seamless and easy. Overall, a wonderful day.!

It was coo but my floor was non smoking and it smelled hella smoky

All the staff were friendly, the rooms were clean and organized. Will be booking again for our next trip.

Rooms was ok other than where we stayed the elevators were either to outside and the stairs were hard to get luggage up. sa

Gracias

All of those things

it was to much noise around 7am

Clean rooms

Loved it

Room was very clean and staff was awesome!

Hotel.com communication is bad

Ok

Great service!! Thank you

All of the above, but the best was the staff! All my staff encounters were personable, meet with a smile, and helpful. I felt welcomed, like the staff was actually glad I was there. Very refreshing when customer service has been sorely lacking over the last few years. Peppermill Resort goes above and beyond in my estimation! Kudos! I will go back.

The room was mediocre. The tile on the shower wall was disturbing (it looked like a goat's head). The positives - I could park super close to my room and the spa was across the alley from my room. The bed and pillows not so comfortable. Check in and check out super easy.

Yes

Room

- Resort is clean and modern - A large variety of restaurants - Arcade for the kids - Heated pools Cons: - The bed was lumpy and pillows were uncomfortable, didn't get good sleep - We went to Biscotti Cafe and the food was pricey and did not taste good - The heated pools could be warmer. At the waterfalls, too much cold water was mixed in so it was too cold.

Check in was a breeze and the staff were really accommodating! Room was clean and as well as daily housekeeping. Overall, an excellent stay and would come back again!

Amenities!! Will be back for sure. Room was clean, spacious, and great down stairs too!!

Awesome hotel! Great price.

Room was clean. The bed was comfortable

Clean room. Ease of check in. Friendly staff. Excellent room service.

its just beautiful and you feel like youre in another world. Easy to airport.

Yes

It was perfect! Room and bathroom were clean and staff was very efficient.

Clean room. Food very good.

Newly renovated hotel and room! A lot of space for 4 people.

Clean and beautiful room...very pleasant comfortable stay...

Clean great food and parking

Staff was super friendly and helpful

There were only two minor issues. Since it was my first time visiting and I was staying in the Tuscany Suite, I entered on the opposite side of the property from where my room was located. It took quite a while to find my room, and when I wanted to head out, it was difficult navigating back. I think having clearer maps available or being informed at check-in that there is parking on the Tuscany Tower side would have made coming and going much easier and prevented confusion. I eventually figured it out on my own, but some guidance upfront would have helped. The second issue was with the shower temperature. It seemed to only run either very hot or cold, with no comfortable warm setting in between. Aside from those two things, everything else was perfect. I truly enjoyed my stay and would absolutely return and recommend this property to others.

The room smelled like sewage

Spotless room, great vibe, yum yum food at all restaurants, courteseous service and staff.

Staff was good was going to have us stay in the far building but told them we are handicapped so she moved us to the closer side

Friendly staff, good food

Rooms were perfect and clean updated staff were amazing

I really enjoyed every time I stayed there.

Staff was excellent room was perfect

Room was clean and staff responsive.

trying to extend my stay a night, not long after checking in, in having to return to front desk?, greeting was rushed, and again cold and unfriendly, not extendd. "Here is your key you complimentary package is in side." Buy a drink get drink. Spend ten dollars in arcade get 10 dollars. "No i cant extend your stay I have to do a whole new reservation." Two complimentary bottles of water and a coffee maker. So drink the water or make coffee? Nice Room. disgustingly kept. Nice jet tub, after washing,to soak just don't look around the room as it starts to fog up. Especially the windows. Hallways dirty dishes sitting outside doors, housekeeping working? Same dishes outside same doors when I retired to my room that night. First thing i noticed walking out my door into hallway dirty dishes on the floor watched Housekeeping working? walk past them numerous times? Yet Concier was able to walk right in to my room to bring a band aid I did not ask for. Checking out greeting, wait no greeting here's your receipt........ not even a I hope you enjoyed your stay see you next. ....My whole stay was a joke and a waste of my time, and money. There Will not be a next time anyways. I am vey disappointed would not and will not recommend your resort to anyone. Im very glad I did not extend my stay!

Very disappointed - paid extra for Tuscany Tower, it was not the Tuscany decor that we planned on like all our other stays. The Italian restaurant manager was amazing! The cocktail waitress at the fireside was horrible, wouldn't help us, rued when asked for help.

I’ve been there before and the rooms were nice, but this one is very old and noisy.

Service in the front desk was the worst

Nice, quiet room. This was our first stay at the Peppermill, and it overall a very good. Two issues we encountered could have been better. The hotel check-in desk was quite a walk from where we parked; it would have been nice to have better directions for finding registration in this large casino. The next issue was the contrasting color scheme on the steps that we used to descend from the elevator landing area of the 3rd floor in the North Tower. There is an optical illusion created by the dark color on the steps the makes it seem to be at the same level as the adjacent patterned carpet. It’s OK ascending the steps; however, when descending, the false illusion results in taking unexpected descending steps on the dark carpet.

Good room with a pool view, clean and neat. Staff very friendly and helpful.

Perfect!

Good restaurants, nice clean rooms. Everything was great. Would stay here again.

The room was nice and big and comfy.

all good, except had to call about missing hairdryer and tv remote.

Clean and decent accommodations in the room.

Great

Fine

Nice room. A long ways from parking and no valet

Yes

Casino area had multiple games and tables w good payouts

The North Tower room in which I stayed was completely outdated. The electrical outlets were only USBa. The room was carpeted and the carpet was old and clearly needed updated. While the room may have been a nonsmoking room, the wing wasn't nonsmoking and it smelled like it.

I chose the Tuscany king suite. Super clean rooms, nice staff, great location, soft beds and nice linens.

Good

Everything was really good. Always love staying at the Peppermill. Clean. Nice rooms. Great food

Good

The room was very clean, well organized, and extremely welcoming—everything was in place and well maintained. The only issue we experienced was with the fridge not cooling properly, which also happened during our stay last year. However, the staff quickly replaced it with a much larger fridge, which we truly appreciated since we had several items that needed refrigeration. Overall, everything else was great, and we had a pleasant stay.

Room was very nice and casino host was amazing!

I loved it

Clean room, amazing room service

Resort has 3 jacuzzi’s but only one was open. One of the largest pools was closed. It seems to me that resort is trying to cut costs of maintainence at the expense of customer’s experience. We paid money to sit like sardines in one hot tub that was open. Very unfortunate. Sitting in one tiny jacuzzi shoulder to shoulder it felt very cheap, like a motel experience. Do better for your paid guests.

Room was very nice.

Amazing clean beautiful hotel Decoration and amenity is top notch Highly highly recommended Reasonable price to stay on top quality service About 1 hour driving to go to heavily ski resorts … defiantly worth stay here to go to heavenly ski resorts than stay close to ski place .. 1 hour driving so definately worth it Love to visit again

The walls are very thin, I could hear every conversation in the hallway and the shower schedule of the room next to me. Otherwise it was noce. The staff were all very friendly and helpful, the toiletries were actually really nice, as well.

most attentive - thank you

Beautiful clean room. Efficient friendly staff.

Clean room. But no outlets in the room for chargers. Unless you have usb connection.

Yes great

Clean room

Very clean

Everything was perfect except for security falling my car around when i was trying to smoke my cigar in my car. I didn't know that there was a problem with smoking cigars or cigarettes in my own car while i was trying to stay warm in the parking garage. I seen other people doing the same in the garage area and also walking around so i didn’t understand why they were following me around and parking right behind my car while there were tons of opens space for them to park. Felt like they were singling me out for some reason but they were definitely following me around and i did not like that especially since i was a guest staying at the resort and also eating and gambling at your casino. Did not like that

Love it

Great

Check-in experience was very pleasant. Staff were very helpful!

👌

Clean room. Staff helped resolve an issue with the TV in a timely manner.

great place to stay with family or alone. The casino was very busy and staff were kind.

Room is good, casino is great. All the restaurants on the property are amazing.

Room so super clean and staff was friendly from the moment we checked in to the moment we checked out. Room service was fast, accommodating, and pleasant even at 1am when we ordered😂 There were lots of fun little spots such as The Fireside Lounge and The Terrace Lounge. There was also an arcade and the best part is they include coupons for all of these places with your room keys! Such an easy hotel to navigate! We could go on and on about it! Will definitely be staying again!

Yes

Excelente

Upgraded and got a terrible room. Had to go outside to get to it.

$50 resort fee that needed to be paid separately from expedia charges

Great casino

great

We were in an updated room in Tuscany Tower. Everything was changed out. It was nice but I missed the Italian theme and that’s the main reason we were spending our anniversary weekend there and we were disappointed.

Great room with a spa tub. Best spa around. Entertaining was good, but low ceilings make it smoky. Overall, very good restaurants and fair gaming prices

Enjoyed the room and decor

Room were clean and spacious. Loved the jetted tub. Great selection of restaurants and quick bits. Friendly service!

Staff were friendly and very helpful, rooms are very clean all needs were accommodated.

When I first contacted the front desk, I was told that we could only change rooms immediately, otherwise there would be no room available later. This was very unreasonable, especially as my child had just fallen asleep. When we finally changed rooms the next morning, the new room was not ready at all—it was messy and dirty. The front desk told us this was the only available room, otherwise we had to move back to the noisy one. This handling of the situation was especially unsatisfactory for a family traveling with a young child and was completely unacceptable.

The room exceeded our expectations. Everyone we interacted was great. The casino had everything we were looking for

Love property

Clean room

Wonderful

Everyone was friendly and the gym was great. Need to make sauna and steamroom hotter but everything else was superb

They were great

Room was very clean. Amenties and restrants great.

My family & I love staying at the Peppermill. The staff are always friendly, the dining is excellent, the arcade is fun & the rooms are very comfortable.

Very clean rooms and the spa was excellent. Well worth the price.

Our stay at Peppermill resort was exceptional. The rooms were impeccably clean, and the service provided by the entire staff was consistently professional, attentive, and courteous. We especially enjoyed the pool area, which was a true highlight of our visit. In addition, the variety and quality of the hotel’s restaurants greatly enhanced our overall experience. Thank you for a truly memorable stay

Room was very clean. The staff was great. Someone helped us check-in. When we needed extra bottles of water and toiletries, someone brought them in a timely manner and with more than we asked for. I highly recommend this hotel and would come back again.

浴室花洒啲水太细，其他各方面都可以

Good

The blackout curtains were also poorly designed — the top did not fully cover the window, letting in a significant amount of light and making the room very bright, especially at night and early morning. Overall, the experience was terrible. I will never stay here again and would not recommend this hotel to anyone. Families with children should absolutely avoid this place, as it is far from quiet or comfortable.

everything is very good except there’s not enough water coming out of the shower faucet.

Staff was amazing

Person at check in cold be friendlier , smile , say welcome , the basics …

Great place to stay! Clean, pretty and great service

Room was gorgeous

The negative is that the room was very loud with doors slamming all night, people talking loudly in the hallways and even in the adjacent rooms - walls are very thin and you hear everything. Despite checkout being 11am - maids start coming by circa 8am - came 3 time before 9:30am so put the do not disturb sign out bc they are somehow very aggressive… There are many places to eat, get drinks and deserts around the facility, casino is nice with many machines and tables, and the decor is very clean and well done. Overall very nice place to stay despite a few issues.

We received the room with the bed undone, sheets were dirty with something black/brown, there was trash in the floor, the sink and the bathroom counter were full of brown stains. When I called front desk they said they were going to clean the room and I said no way. I went down to the lobby and the person attending the front desk named Drew was extremely rude. So there is no way I would stay again in this hotel. They dont care about their guests.

The room was clean & the staff friendly. I used the self checkin which was easy, but I did expect the process to be faster than what it was.

The food is very expensive. The lady checking us in was very rude. She gleefully told me the pool had been and would be closed while we were there. It was open. A lady in the hot tub said it had been open the whole time. The pool was the main reason we came to the Peppermill. There was a sock and toy left in our room. Makes one think it was not cleaned well.

Room is clean and staff was very friendly.

I recommend this hands down — the best hotel in Reno! Everything was amazing: beautiful, super clean, and an overall great experience. ⭐️⭐️⭐️⭐️⭐️

Rooms were clean and spacious, food was great

Great resort with very luxurious setting. The shower is very nice.

Good

Great hotel! The room seemed newly renovated, clean and centrally located to restaurants and shops. The staff was super friendly and accommodating. The only negative was we had a joining room with neighbors that were a bit loud. In my opinion, those rooms should be reserved for families needing multiple rooms.

No breakfast

No buffet?

Clean room

5 stars

Overall is perfect experience .

Staff, room, and casino

Only lacking a microwave to be perfect.

Very noisy. With doors slamming all night to hearing my neighbors talking.

all was good

Yes

Always a great stay

Yes, very good

Rep who checked us in was very nice, friendly and fun. Peppermill Spa is fantastic. The food was perfect!

Very nice clean upscale hotel

Also had a blast in the arcade.

Roomm was clean. Staff was friendly and helpful.

Clean room & nice spacious

Everything was nice

Yes

Yes, very clean, great location and nice place to stay!

I was double charged for this stay and the hotel doesn't want to do a refund for my stay. I m not staying here for good.

Clean room, clean property, Spa Toscana was amazing!

The staff where very helpful and helped it needed

Good

It was a walk and kind of confusing for the north wing but got the hang of it later. Besides that it was great and love the pillows.

Great service

Perfect Hotel and casino

So far the self checking was cold and uninviting , then I spent 150.00 on a very unacceptable meal at the ramanza.so far I’m not planning on ever returning

The whole place was clean. Our room was amazing. The bed was great. Options for food and drinks were awesome.

Clean everything beautiful giant pool with a waterfall all very warm even when it was 46 degrees outside! Not a lot od affordable food options and expensive coffee bar. Lots of nice restaurants nearby and coffee options in town. Reno has been cleaned up and full of nice caring people! Close to Tahoe and Virginia city!

We got in late but the service at the front desk took forever. Our room was in another building that took forever to walk to. The room was fine but old wood construction. Sounded like an entire kindergarten class in the room above us. Homeless hanging around the parking lot outside.

Great room! Great people

Everything was just fine.

The rooms were good, clean and comfy!

The room was great very updated. Everything worked great. The best part was the heated pools.

Last minute stop, it was great!

Amenities and options were on point. Friendly staff and great area. Very clean and lots to do

Beautiful room, sauna in shower was awesome. Casino not too busy.

There was woman’s hair in my bathroom and a dirty bathroom counter top. Did not get a discount for my stay after wasting my time talking with the manager and sharing pictures like he asked with him. All I got was an apology

I love the Peppermill. The rooms are clean and cozy and the beds are comfy. I ordered room service that arrived quick and fresh.

I’ve been using Hotels.com since they started and continue to enjoy the diacounts!

Clean, friendly

The overall experience was great. We visited the steak house that was amazing. The Oceano was delicious the only bad experience was the milano, the manager explained and compensated the food but that left a bad taste. The room was clean and they gave complimentary water. I would definitely stay here again.

Relaxing and enjoying

The overall stay was really good definitely would recommend the steam showers were probably my favorite part super relaxing! Staff was friendly and the bars were also really nice!!

.

Outstanding room, and super clean and comfortable. The Imperial Suite is excellen; exactly the weekend getaway we were looking for. The food in every restaurant we tried was great, but Oceano was absolutely the standout. Helpful staff. We will be back.

Hot room

So many options of restaurants and bars

Room was great. The hotel was great. Pleasantly surprised.

The room was AMAZING and so was the staff definitely going back

Very nice

Absolutely!

It’s my favorite hotel in Reno! I love it I will always go back

Yes the room was spotless, the staff was amazing ! Games were great also I won

Everything was excellent

Everything was great

The rooms are clean the staff is super retro

It was fine. The only thing i would suggest is to have lower beds too. Seniors often have problems getting into the higher beds. I have a small step stool so i can get into my bed at home. Much easier . Thx.

The room was very comfortable and luxurious.

I have a disabled husband and it took us 45 minutes to get to the room because it was so far away, then I found out the person that checked us in didn't give me a key to the room. They told me I could get in with my smart phone. I was very disappointed.

Staff was friendly. Felt safe and the room was very clean and the bed was comfortable.

Wonderful

Clean

Very clean, parking was great.

Bed too soft

The room was excellent. The food was excellent. The pool was excellent.

Check-in staff was ok, not super friendly. Room was great and I slept really well. The water pressure in the shower was good and I felt like there was plenty of space in the room. I used the iron and did not like how the holder was attached at the end of the ironing board but it did the job.

We had a great time and we will absolutely be back to stay at the Peppermill next time we come to Reno. The amenities are great. The staff is phenomenal. The hotel is really clean and convenient and has everything you could need. The airport shuttle was a great surprise to find as well. 10/10 no notes and I can’t recommend enough.

nice

Property was spotless. Very well maintained!

Great room, service and very friendly staff!

Great experience all around

All of the staff was friendly and helpful, especially Chastity- Service Excellence Agent. We had a few things in our room that needed attention and she took care of them right away. We appreciated all of the towels provided as well.

The bed was absolutely yummy. Most comfortable bed I have been in for years.

Yes

The room was beautiful and spacious, very clean! My only complaint was the showerhead that had hardly any water coming out of it. I had to wash my hair with the wall mounted jets. I am grateful they were there, but it was awkward to use. A few more water bottles and coffee pods would have been nice because I was there for three days. I asked for room service one day and no one ever came. not horrible inconveniences but they were a bit of a bummer. Overall, I love this property and what it has to offer!

We booked a room on a holiday weekend, so the property was busy. At check in, we were given a room at the end of a hallway that shook from the mechanical room next door. It was vibrating and buzzing loudly through the walls. The front desk offered to move us to a different room after a lot of back and forth - but again we were put on the end of a hallway next to the elevators. There were no options available for a quiet room without downgrading. I reached out to Expedia and they were able to have the hotel waive $100 resort fees, but no help with a quieter stay. The room was clean, but in the worst possible locations. Not sure if it’s because I used a 3rd party site?

Directions to the room were not explained correctly so after searching in the wrong direction for about 20 minutes, I had to return to the front desk for further instruction.

Staffs are so friendly and room is very clean.

Dinner at Oceana was an absolute highlight! The salmon and halibut were both cooked to perfection – flaky, flavorful, and melt-in-your-mouth delicious. Mmmmm is right! The service was friendly and attentive too. Highly recommend this hotel.

Clean Spacious room . Great amenities . Hot machines .

Very nice room, clean, comfortable bed, roomy shower. Nice toiletries.

The pool was amazing with a waterfall pool, was cold and warm, hot tub, and another heated pool, room with jacuzzi tub was also really nice, the only complaints is that it said free breakfast to order but there was no free breakfast and food was very expensive but it was still awesome, I only wish I had more time to get a massage, I'll definitely be staying here again 😁

Great stay. Room was comfortable and quiet. Hotel had a fun atmosphere and easy to get to downtown Reno and other areas close by.

We stayed in the Peppermill tower. Although the was a smoke free floor it smelled of smoke in the hallways

Spacious/updated rooms, very clean, great staff and service. Easy check in and check out!

Room was clean and the staffs were all nice.

This is the worst stay I’ve had here. When I checked into my room the floor hadn’t been vacuumed and it was NASTY. Like toenail clippings etc. Then the people next door were slamming their door all night long so it wasn’t relaxing at all. Only good thing was that housekeeping came immediately to vacuum after I complained. I usually like this hotel but this stay was pretty terrible.

We paid almoat 300$ for 1 night , and half the pools and hot tubs were shut down , bell desk was fast and helpful , rooms heater made a weird noise

Refrigerator was broken , they brought up another one that didn’t work , they finally brought a new one on the second evening

Loved the gym and the pool area. The wifi was absolutely brutal.

Tv remote was very dirty and didn’t work

Always a great place to stay

Rooms were great. Large bathroom, lots of counter space. We had the Two King suite. I had no idea that this place existed in Reno. I felt like we were at the Venetian in Las Vegas. Lots to do, so we spent 3 days here. The only thing is I wish the smokers would have their own enclosed area. The smoking allowed would be enough for me not to stay too long, but this was a non-busy time of year so we had to put up with a lesser amount of them... but they were everywhere...

The gym was great and it was nice to have a spa.

Very impressed with everything.

The room was amazing!!

Everything was clean. Room and staff were all great. In 267 most of the plugs in the room didn’t work. And on Saturday night there was a big party with loud band nearby when I got to the room about 11:30 pm. They did turn it down by midnight but I could still hear it. About 12:30am the band stopped but people were really loud and coming out in the hallway. That lasted until 1:30am.

A great place to stay!

Both nights were too noisy.

Very helpful and

ssdc

Our stay was a mixed bag. First we were sent to a room and the key didn't work. We went back to the desk and discovered that that 1 should have been a 7 so we went to the correct room and did get in. Then we spent the evening and next morning trying to get internet, but couldn't. When we said so when checking out, we were told "Yes the internet was down." For the entire resort? With no message or notification? Awkward.