Hampton Inn & Suites Dallas/Richardson

Nice, new, clean, facility!

Good

Great experience and great value

The staff was professional & pleasant to deal with

Always a great stay

Exceptional

It was very convenient to the Eissmann center. There was food on the curtains.

Terrence at front desk was nice. Room was clean. Ice machine wasnt working.

Location A/c never turned off

Everything was amazing

H

Very good

The staff at this hotel were excellent!!! I haven’t experienced welcoming, attentive, kind and personal staff as I did here. Breakfast was nice, but more importantly it was clean! The lady employee cleaned the counters, handles, tables and pretty much everything. I could tell she took pride and the safety of her customers seriously. I wish I got her name. When I look at reviews cleanliness and staff are the number one deciding factor for me. This location was the best I have ever experienced. Thank you to the staff I wish I would have written down your names so I could thank you in this review.

The location was exactly the area we needed to be for a family event. At check-in, the staff was very nice, polite, professional, and helpful. The facility overall and the room were clean. The included breakfast was outstanding with a variety of hot and cold choices. We will make reservations at this hotel again if we need to be in the area.

Rooms are always cleaned

Will never stay here again! In fact, we were unable to stay. I booked reservation May 29-31. Due to unforeseen circumstances, we couldn't arrive til Sat the 30th. I called 5 days prior and notified Hampton that we’d like to keep our reservation, but wouldn’t be checking in til Sat. It was a nonrefundable booking, and we understood no refund would be issued for our unused day. The desk clerk said she’d mark down that we’d be late, and could check in anytime on Sat. When we arrived at 3:30pm Sat, I was greeted in a drab manner by a clerk who couldn’t find our reservation in the system. I told him it may be under the 29th since that was the original date. He found it, and said very flatly, “Oh, you’re marked as a no-show.” We explained to him the whole situation, how I had called 5 days prior to notify the hotel that we’d be arriving a day late. I mean, we paid for two nights, so what does the Hampton Inn care if we don’t show up til Sat? They’ve gotten their money. When I showed him proof on my call log that I’d contacted the hotel to notify them, he replied, “That was Cindy, our new girl, she didn’t know any better.” So I questioned how it was possible that they would not let us have a room. He said, “Well, we have rooms available right now but I’ll have to charge you for it!!” On top of what we already paid!! We promptly left and went across street to a much better hotel. Obviously still had to pay for room, but this hotel will never get out $ again.

Made me feel like home

Clean and quiet room. Good location.

The staff were very helpful. Served us cookies and when I misplaced my wallet, the lady took her time to help me find my wallet. I can’t remember the names of the 2 staff that served me the cookies and the one who helped me find my wallet. I appreciate them and will come back to the facility because of them

We were only down there for a concert but there was a festival that was going on at the same weekend as the concert. We checked in early and I’m always Leary about early check in’s because some stay over and have a late check out. And some room are not available upon check in she did say let me see if we have the room you booked available it was she asked if the first floor was okay. I told her no problem got my key looked at my room and enjoyed the festival and semi the concert. Will book again I prefer suites but this was okay Richardson is a very nice area thank you looking forward to my next trip to Richardson.

Clean room

Nothing Staff talking very rude way . Even they don’t clean My room next day. I ask for towels next day , that says came down and pick up.

Breakfast and swimming pool Nothing

Breakfast and swimming pool Nothing

the room is very clean, it is quiet from outside. The only thing is the water don’t have pressure enough to take a good shower.

The only hiccup we had was at checkin the gentleman said the reservation had to be under my husbands name but I was the one to book for him. Never had an issue with any other chain until this one. Seemed very rude over the issue which was a quick fix

Breakfast & location was perfect. Beds were comfy enough, pillows were the typical awful hotel pillows that fall flat the longer you lay on them. Our room had a difficult bathroom door to maneuver, folks above us were loud & we could hear the water draining in the walls from above, but we managed. Overall it was a nice stay & somewhere to lay our head.

Clean N.A.

Exceptional

N.A.

Superb

Clean, Well Kept, Good breakfast for a comfortable one night stay.

Very clean; quiet; staff very nice.

Good customer service and the room was great!

I did not see or eat breakfast. My room was pretty clean, but the hall carpet looks awful and the common areas and elevators were below my standard.

Good

Exceptional

Staff was very helpful. The room itself was nice and clean. Loved that their breakfast hours are from 6am-10am as I tend to sleep in. Would book again!

Superb

Nice large room, though the air conditioning was a bit finicky. The night clerk Terrence was especially helpful .

Superb

Exceptional

beautiful and quiet didn’t even feel lik

Clean and comfortable. N/A

Clean and comfortable. N/A

Nice room and convenient location for our needs. Shoult out to the staff who promptly took care of a problem with the toilet. Overall, a very pleasant and comfortable stay.

Very nice hotel

Parking right in front of building. Several choices for breakfast.Great suggestions for restaurants.

Great stay

I chose this hotel because the reviews were good regarding parking. That was true. I felt safe with parking for sure. I received way more than safe parking at this hotel. Staff was very responsive when I asked questions- available by text & phone & seemed to really care. The breakfast was one of the best at hotels that I've had & the coffee was even good! This will be my hotel when I stay in Richardson! Thank you!

OK

The room was clean

The staff at this hotel is so accommodating and courteous, would recommend to all of my friends & family

A great place to stay! Clean and bright, very helpful staff.

Room was clean and spacious. The breakfast had a great selection

Parking was odd. It seemed that everyone was parked crooked which didn't leave room for you to get out of the care easily. Very strange. Everything was fine except our room barely had any working outlets to charge our devices. If I hadn't brought an extension cord from home we wouldn't have been able to charge phones, etc. or use my CPAP.

Breakfast was fresh and there was someone updating and cleaning constantly. Parking was good (it's business district and safe area). Room was clean but shower had low-pressure and took a long time to wash down soap.

Clean room staff were excellent and parking was perfect

The hotel parking lot felt safe and the staff was friendly. We would definitely stay here again.

Clen room, fresh bfast. Afternoon desk person,4 PM(Terrance), was very friendly and helpful. He checked with us after check in to be sure everything was ok.

Good staff clean wish they had a better selection @ the breakfast bar

Variety in the breakfast menu

Love the place!

Both the Internet, room space and most of all the front desk Personell were amazing, Keep up the great customer service..👍

Clean room except for one dirty towel in the bathroom, very friendly staff

2, drinking water two bottles were given on very first day 3. Breakfast even not sufficient for every guest. If you go few hours after 6 am food is not sufficiently available

Great place to stay

It was a great 3 day stay. Staff was very friendly, and the room was nice and clean. Breakfast was excellent. WiFi, Parking (free) was super useful too. Loved the availability of free coffee and tea at all times! great value and experience!

Charged for water when not taken, battery not working on the door unable to get in room terrible hotel

The hallway leading to our room smelt overwhelming like urine. Other than that, my whole experience with this property was great

Great !!!

The hotel’s location is wonderful. You will get a restful night sleep due to no heavy traffic noise. The nieghborhood is relaxed and quiet.

Did not use pool. Breakfast great. Towel and washcloths supply good for the stay. A surprise was the $50 refundable deposit required on check-in. Parking was great. Overall enjoyed our stay and would not hesitate to book there again

I DID NOT HAVE TIME TO VISIT THE POOL OR GYM

Hotel was nice, front desk was fantastic!! Breakfast had a good variety of food options!!! Nice hotel.

I stay at this location frequently it’s my go to

The front desk area and lobby are very nice. When you go into the cafe, there are lots of faux leather chairs that are peeling, which gives me the ick. It was clean and the breakfast included was excellent. They had a waffle bar, bagels, muffins, toast, egg & cheese omelets, bacon, sausage, cereal, fresh fruit cut and whole, 4 types of juice, coffee, milk, and hot chocolate. You will find something to suit you. The room itself was a very good size and included a wet bar w/ small fridge, microwave, and sink. The couch/pull out bed area was sad. There were stains on the fabric and the faux leather was peeling. Ick factor again. There was a large desk w/ rolling chair and 42”tv. It was highly useful. The king bed was comfortable. The bathroom had an ick factor. The wallpaper was peeling, the doorway mounding was not flush with the wall, there were paint drops on the laminate floor, the toilet didn’t flush at certain times of the day, and the shower ceiling had black smudges and crud. The entire room had a musty smell. It was like wet dog and ashtray combined. It was so bad I went to target, purchased all purpose cleaner and Mrs. Meyers lavender air freshener. I then spent about an hour cleaning the bathroom, room, and deodorizing all soft surfaces.

Clean!

Dirty Pool

There was no hot water in the bathroom sink. The outlets in the cabinet where tv sits did not work. Asked for a toilet plunger in the morning and we got back in the late evening and it still was not plunged, so they brought us a plunger and we had to do it.

Great hotel, location, rate, free breakfast and very friendly staff. Highly recommend this hotel and looking forward to staying at there on our next trip.

All staff

Room was spacious and clean. The breakfast was great with a great variety of offerings.

Room was very clean and very comfortable

Everything was great!

Staff was very friendly and facility was clean. Had a nice stay .

I love this place

Great stay

Everything was great. Took a while to get my room (was told I’d get a call when my room was ready, never got it and I had to go in myself and ask after waiting nearly 2 hours), but otherwise good.

Good Stay and the room was clean and good service.

Yes

Staff was very friendly and helpful. However the outlets in my room did not work

Good

Room is clean and comfortable

Great stay, clean room. Thermostat didn’t work. Bathroom floor had a sag next to the bathtub. Could be bad for future guests especially if elderly. We had no problem with it.

Very clean

Nice place. Clean and the staff were very friendly.

Clean room

Great location!

No comment at this time.

The rooms are not sound proof , we could hear every movement of the people next ro us and above us , this is a real problem otherwise a bice hotel

Check in was wonderful, very courteous, friendly and professional.

Yes

I called the hotel at 5PM on Friday to let them know that I would be arriving around 10:30PM. The front desk asked if I could get here sooner since they had a lot of need for the room I booked. I advised I was traveling and that would not be possible. She said she would do her best to hold my room. I booked from Friday - Sunday. I asked her if there was an issue with payment and she confirmed the room had already been paid for. This made me feel uncomfortable and I spent the entire drive warring my room would not available when I arrived. I was traveling with my Autistic 4 year old and could be left without a room. I dent understand why they would infer my room may not be available when I arrive after I have paid in full for the room and notified them of my arrival time. When we arrived they had our room but the sink was not draining and many of the outlets didn't work. I was too exhausted to go back down and request another room nor did I feel like talking to the person at the front desk.

I liked the breakfast, it was very convenient, room is spacious and nice 👍

The room had dried up rose petals on the floor and sucker and the bathroom smell like urine and the mirror in the bedroom had hand prints all over in a booger

Staff was super friendly and professional and the rooms nuce and clean.

Nice staff, clean rooms, renovated hotel, free parking and breakfast and great location.

The breakfast was outstanding. Hotel was super clean. Staff was so kind

Ac broken, three days in boiling hot room. Requested full room service twice, never received

The stay was well, the beds were not comfortable though and I couldn’t sleep much. There were a lot of noises in the hallway, people yelling in the middle of the night and running through the hallway (teenagers). I think the timing was just off, but usually I have good experience at Hampton Inn & Suites.

Breakfast was good and parking was safe

My stay at Hampton Inn in Richardson, TX was lovely. It was in a safe area, clean, staff was kind and breakfast was decent. I am pleased.

Clean room

This is my new favorite place.

Clean room. Nice stay

Nice!!! Clean and so comfortable

The room was very clean! The receptionist was nice but we had to wait then finally we called her, she was in the back talking to somebody.

BREAKFAST WAS EXCELLENT AND HOT. THE STAY WAS GREAT EXCEPT THE LAST DAY THE ROOM ABOVE WAS VERY LOUD AND NOISY. IT WAS GREAT PARKING. WE DID'NT REALLY INTERACT WITH STAFF.

One bed is smells like piss, the room was clean plus bathroom

Great breakfast!

Cleanliness

Very comfortable room. Nice quality coffee and choices at breakfast.

The staff was very nice and informative. The room was clean and quiet.

The room was very nice and clean. We very satisfied with our one night stay and would stay here again.

Upon entering the bathroom, there was hair in the tub and on the shower cover. I personally cleaned the tub. The tv was disconnected from the cords and my gf had to fix it to turn it on. The blinds do not close so the lights just shine through your room the entire time. After two days I had to request for my room to be cleaned including getting fresh towels, even though I didn’t return from my daughter’s competition until close to 4pm. Overall not the best experience

Staff was excellent, very friendly and helpful. I did not partake of the breakfast so I cannot give you a review. The room had very minor problems with charging ports not working and cleanliness in the bathroom. I would have preferred the blackout blinds to completely cover the window as opposed to an open space in the middle of the window covered by opaque curtains.

My stay was nice.

Everything was good

Yes

Great Stay

Clean, nice place very quiet

The staff were very courteous and efficient. The rooms were clean and I appreciated the design of the bathroom vanities. The extra shelf and cubbies meant more space on top of the vanity. I also liked the wire baskets instead of drawers for holding my clothing items.

Staffs are very nice,

EVERYTHING WAS AMAZING

The room was spotless, clean hotel , nice staff, good breakfast

Nice , clean and comfortable

I will definitely stay here again everything was perfect exactly what I was looking for the staff front desk Terrence was so polite and helpful thank you for everything

Was clean and convenient. Breakfast was mid. But room was fine.

Clean room and good breakfast!

Nice place.

We thoroughly enjoyed our overnight stay. The breakfast was particularly varied, fresh, and was really good.

yes

The room was very clean and the staff was very nice! I will definitely stay at this Hampton Inn again!

Staff found a more comfortable chair for me!

Ok place

The room was spotless. Staff was courteous and helpful. I loved the message on the TV welcoming me!

There’s a lot of variety.

Yes

Good in everything.

Place gave what was offered.

Yes the breakfast was fresh , they serve fresh eggs and potatoes.

Yes the breakfast was fresh, the place was very clean and quiet, but the pool is outdoor, that the only thing l don't like but overall, I will give them 99%

everything was very good except the cleanliness of the bathroom

Checked in friday with my wife n our son we tried the water for our son n our coffee wasnt good tap water at all. We had to go buy some. Big inconvenience

It's a great place to stay when i'm in Texas.

Staff at front desk was a little rude during one specific interaction all else was fine.

Hotel was in a convenient location. There was good parking available. Breakfast was ready on time and kept well stocked.

Safe and wide spaces

Shower not functioning well.

The room was had very poor lighting. I would have liked a recliner in the room. I was forced to sit upright in the bed against the headboard because of back issues. The breakfast was very good. The last time I stayed here was during Covid, so there was no breakfast.

There were kids playing hockey in the hallways 10 o’clock at night

The room was clean and staff friendly. The breakfast selection was satisfactory, not great. Would love to see some healthier options.

Great

Clean quiet

Pet friendly

Clean and nice hotel

Always A Good Experience!

Easy check in

Property was clean and staff was very accommodating. We would definitely stay there again.

GREAT PLACE

The room was clean, quiet and sufficiently dark at night for good sleep. The breakfast bar met our needs, the dining area was clean and comfortable. Check in and out was quick and easy.

Like the convenience to UT Dallas

Clean, quiet, comfortable, safe

Great stay!

The property was okay. Looks like it was remodeled at some point. We didn't care about the pool but if I was a family I would have been upset. Like three junky looking chairs and a tiny table around the pool. They seemed really short staffed. Hardly anyone at the front desk most of the time wehar to call to get anyone to come to our room to service it on day two. Called because our TV wasn't working. Had to call down twice. The eggs at breakfast were awful. We won't stay here again honestly

Close to UTD

Nice clean hotel - easy parking, nice breakfast and friendly staff

U

Great Stay. Hotel was nice, clean, friendly staff, easy to get to. Served our needs very well.

Nice and clean. No mold. Must have been recently updated or is newer. Very nice, good breakfast, clean pool.

.

The toilet area in the bathroom was too small, especially from the front of the toilet to the wall and shower door. The HVAC was difficult to maintain a set temperature. The fitted bottom sheet did not stay secure to the mattress. The door to the room was either too heavy or the closure was set too tight, making it very difficult for me or my wife to open the door. The staff was very courteous and helpful. The breakfast area was spacious, and the breakfast bar was adequately supplied with a good variety of foods to eat.

very good

The guy who worked in the front most evenings I was there was one of the nicest guy I met. He really checked on me and my friends to make sure we were ok. We always played games in the “dining” area and he always checked in on us. Great guy!!

Excellent property and great staff

Check in was easy and quick. Terence was very friendly and informative. Beds were comfortable and room was clean. Lots of towels. Breakfast was organized and sanitary. Pool had towels. Will stay here again.

I was grateful for the helpful and kind staff as well as the quietness of the location.

Stayed 2 nights. Bathtub drains slowly. Notified a lady staff in front desk, no action, no follow up. Wasn’t able to go out in the afternoon of second day due to bathtub fix (Drano, wait for 30 min, check, - done 3 times and the 3rd time, wait was 1 hr). Note that this was done by a very nice front desk staff and not by a maintenance staff. Thank you, Terrance, for your professionalism, assistance to this demise of ours. Would have given a bad review of this hotel it it weren’t for your stepping in and assisting us.

Extremely clean and quiet.

Quiet, clean, great breakfast each morning

Location (safe, quiet, and close to medical facilities and dining)

Good

We stay here en

Second time to stay here and we have enjoyed both. Nice, friendly staff and nice accommodations.

Air conditioner noisy

Always stay at this hotel when I visit family. No complaints.

Stay here whenever I’m in the area.

Walkable for dinner .

Place was very clean and the staff was very nice and helpful.

One staff not friendly at all, will send formal complain later on.

It was a decent room, but the room smelled awful, & both of us seemed to be allergic to something in the room. The tv was in a bad location in relation to the bed.

easy checkin

easy check in

Rooms are very clean and modern. Excellent breakfast included.

Overall it was good. But I noticed that the ironing board was broken. That’s unsafe in my opinion. Please take care of fixing this.

Clean, updated, quiet room

Nice quiet location. We felt very safe. Theds are comfy, with a choise of four pillows on each bed. They have coffee, tea and hot chocolate available all the time, well stocked. Breakfast is great! Everyone from the front desk to the nice person emptying trash was personable and happy to help. Rooms are really quiet, too. We will stay at this location again next time we go to Dallas!

Price was right and no complaints.

The property was clean, seemed very new, and was quiet and easily accessible.

Very pleasant stay

Located in a quiet neighborhood. Had no issues dieing stay with my 1 yr old. The breakfast items could use some improvement. There is a pool and fitness centre, both well maintained. There are restaurants and stores within reasonable driving distance

Note that there aren't many places to eat around the property

Customer service was top notch! Cleanliness was on point. Any problems were corrected right away. I would definitely stay here again. I enjoyed my stay here and so did my family. The breakfast was also great. Especially the fresh cut fruit and hot options.

Very nice, great breakfast. Stayed two nights. Good experience

Great front desk staff. Decent breakfast, good place for a night's stay.

Rooms are spacious and comfortable

Our stay was ABSOLUTELY PLEASANT!!

The gym is Huge!

It is super clean, major family feel, guests and staff are very friendly.

The room arrangement was odd - bed did not face the TV on the wall.

Stay was very comfortable after a long day on the job. I would suggest the purchase of new fitted bed sheet. The corner elastic bands were shot and did not stay in place.

Very clean

Friendly staff

what I didn,t like you could,n close curtains in the room that i was in.

Always love to stay at Hampton, I enjoyed the good location, the free breakfast, free coffee, comfortable beds and safety, oh yes, very reasonable rate. Every times I travel, Hampton is the only hotel I intend to stay.

Great Place, Very convenient.

I was not given points for my stay

Great customer service. Everything was clean and in great condition.

The property is conveniently located and very quiet. All the employees were friendly and helpful.

Incredible staffs. Especially Ms Tanja went beyond duties of customer service and friendly, professional and very attentive and helpful. She has showed more like a leadership role…. We will definitely recommend your Hotel to everyone we can and will come back again. Thank you so much Hampton Inn ….

Great place in a great location friendly staff great dog accommodations good breakfast

The only complaint is trying to adjust the AC. It’s gets cold then hot etc. sometimes it goes off altogether.

Weekend trip and hotel was in a great location for meeting up with friends

Great experience at reasonable rate.

We stayed 2 days rooms was clean nice variety breakfast parking was nice great staff affordable prices I can’t find anything to complain about

This hotel is conveniently located, clean, and quiet. It's a great value and has a good breakfast. The staff is friendly and helpful.

The only thing is the toilet doesn’t flush properly. Everything else was great!

Accepted a reservation for a King Bed and didn’t have one on arrival. The GM checked me in and didn’t tell me, just gave me a dial queen. Terrible customer service and engagement at the point of impact.

For the price the hotel was great. The breakfast was BOMB!! We personally thought the halls smelled a little funny but the rooms were fine.

Everyone was friendly. It was clean and comfortable.

Clean and good location!

The king suite was great

Mrs. DeeDee was amazing and the best customer service I have experienced in a day and time where it's not valued. She is definitely a blessing to the company and hotel staff

I enjoyed my stay here. The property is conveniently located to the interstate and shopping. It was clean, although small. I would stay here again.

I liked it for my short stay

The only thing that was a drag, was they gave you 2 free small water bottles upon check in. Even though i started 3 days, you have to pay for more. Otherwise, i was pleased with everything. Breakfast was good too.

ood stay

The front desk people are very nice hotel was in safe place

The hotel was bright and clean with a great breakfast and friendly staff. We will definitely stay there again.

Great time

Nice stay

Hotel was located in a safe and quite area. The Facility was clean from the lobby to your room. Mrs. Dee the front desk receptionist was courteous and helpful.

I always like first impressions the receptionist was not very friendly checking us in but the one checking us out was so sweet there was no ice on 2nd floor so had to go to reception area for ice there was some hair in the shower but i cleaned it up before i took picture bed was comfortable

The stay was great ,the rooms were really clean and comfortable.The walls a little thin but over all a great stay .

It’s a very nice hotel

Very nice hotel. Clean and conveniently located.

The bedding was subpar.

Good experience.

Spacious, clean room just north of Dallas and conveniently located.

Friendliness of the staff....

Clean good customer service