Extended Stay America Select Suites - Dallas - Richardson

Very good

Very poor

Bad

Discrimination

The room was nice.

Superb

Right off front desk staff was not friendly or welcoming to guests. The inside of the motel was organized but no soaps or toiletries. During the nights dogs barked all hours l. The front entry door kept cracked opened with a rock. All in all ok for the price but need to work on safety issue, greets guests appropriately and make sure to have needed toiletries stocked in the room for guests to use.

Great

Great

The front desk staff was helpful during our initial check-in, and when we called the front desk for maintenance (to replace the restroom light bulb). The air conditioning worked well to keep the room comfortable. The kitchenette was a good size and increased the value of the stay.

This property has had no hot water for about a month, which is completely unacceptable. Despite this ongoing issue, management continues to raise room rates and refuses to offer any discounts or compensation to guests. Hot water is a basic necessity, not a luxury. Very disappointing experience and poor management response to a serious problem.

gave me a dirty room that wasn’t clean & had to wait, to get another room

location gave me a dirty room that wasn’t clean & had to wait, to get another room

Very good

The hot water did not work correctly , they also gave me and my boyfriend a messy room when we first got to the location.

Good for the surroundings The hot water did not work correctly , they also gave me and my boyfriend a messy room when we first got to the location.

Clean room and friendly staff!

When I checked in my suite was dirty! There was trash on the floor and the kitchen and bathroom was dirty! All the linen on the bed was dirty with stains on them. I didn't have any power in the bedroom and I had to wait until 11:30pm for the maintenance just to give me extension cords so we would have power! Overall the stay was not good and would not recommend! Also, this property has HUGE SIZE ROACHES!

This was a good hotel at one time, now it is way past it’s prime. It is not much better than a Motel 6. If you stay here be prepared to buy everything, and the wifi does not work.

Very good

There was a cockroach on the bed when I stayed. My family never got a full refund, we spent the rest of the night trying to find another hotel.

Carpet needs replaced to be cleaner, repairs needed in room, air conditioning did not cool well, odor in room

nothing everything

nothing everything

NO aminities were available. Pool closed, work out room closed and poop all over. The place stinks.

no kitchen stuff at all. m/w...cooktop...fridge..vanity all included..clean room...mostly all adults...cheapest place around...no coffee anywhere...no coffee pot...staff unconcerned like cant wait to punch out...no working remote in room !! "who cares"!!!

No guest deserves to be treated with disrespect especially after paying their money to stay somewhere that’s supposed to feel safe and comfortable. The lack of courtesy and basic customer service was unacceptable, and I hope management takes this seriously and provides better training for their staff

Exceptional

Room floor dirty/greasy/slippery. Room had been smoked in and wreaked with cigarette smell. Tub faucet broken. Lav. sink had stains. Carpet dirty. Room not well lit. Recliner had a 6 inch slit on the cushion.

Bad

A great place to stay

Extended Stay has been an absolute blessing to us during a really difficult season. From the moment we arrived, their team has shown nothing but kindness, understanding, and genuine care for our family. They went above and beyond to make us feel supported and comfortable, even in ways we didn’t expect. It’s rare to find a place that feels more like a community than just a hotel, and we are so grateful for their patience and generosity. Thank you for being a light during our hard time!

The staff members are very friendly

It's a great place to stay

rudest front office staff i have ever dealt with. and while i was there, wouldn’t take my ID and also was rude to someone on the phone, then someone that came in, just practically yelled at everyone that came to the desk and acted like we should be kissing her rear end for the privilege

A+

Dated property with no frills. Pool is closed and they’ve eliminated breakfast. Rooms were decently clean, staff friendly and quite helpful. Overall, a decent play to stay if you need a temporary roof over your head. Quiet facility and large rooms, but still has the faint smell of smoke from when that was still allowed.

Exceptional

They were rude the room was moldy and stinky my daughter had to go sleep in the car it was an awful experience The whole thing

They were rude the room was moldy and stinky my daughter had to go sleep in the car it was an awful experience The whole thing

Good

No ceiling lights in rooms, no shower curtains, no elevator

As close to home as I'll get with my circumstances

I wasn't asked or offered to move to another room. due to no maintenance available on weekends.

Nice hotel rooms in love it

Always a pleasure

👍

The staff members are very sweet. Adam and Miriam are so nice.

This is a good place to stay. The front desk staff is very friendly and nice.

The staff is very friendly, welcoming and accommodating. The rooms are clean and any problems that you have with the rooms are addressed in a timely manner. There is public transportation within walking distance around 15 min. There are also plenty of eating places nearby and the neighborhood is walkable. Its a safe area and you see police patroling the area often.

My room is comfortable and homey after being evicted.I love the room.😁

Sofa was not working, no extra pillow and sheet for sofa sleeper. No shampoo and no hand towels.

Id not like the pictures.. false advertisement..

other than that mist of the things were nice

When we got there we had to wait at the doors for 10 minutes because they were locked and no one was in the lobby I think more there was more people in front of us that waited 20 minutes their is a phone so you can call the front lobby and that didn’t help

The staff is very good

Bed bugs

Specifically my favorite place to stay!

It was great!

Everything was great from when I checked into check out

The staff was very nice and friendly.rooms were clean and spacious

It was awesome

the desk clerk stated i could buy a cheap pan and spatula for $40 - no thank you. none of this info is stated on the website or hotel description. i had to drive down the street to purchase my own utensils since i already had groceries purchased, just so i could heat dinner and make coffee in the morning. the room was not clean, the bed was old and uncomfortable, the window shades were stapled together and not able to let in natural light, there were no tissues in the box. i travel about 30 days each year for business all over the US and i will make sure to never stay in this hotel again - or this chain if that is the new policy on kitchen wares.

Older building

Well I had to ask for dishes and the lady ignored me and my husband had to retrieve them. There was a dirty wash rag hung over the spicket in the tub no bath towels and when I called to get some the lady told me they were closed and I would have to wait. There was a big hump in the middle of the mattress and I had to wipe the sticky off the counters. Also the floor had particals of leaves and paper. Wasn’t any use to ask for a better room cause the front desk clerk wouldn’t help us at all night or morning. I have stayed in a lot of extended stay hotels but this one was the worst.

Wonderful stay

The property was not clean at all. The room had a terrible smell. Housekeepers couldn’t even plunge my toilet when it stopped up, they told me I had to come get a plunger and do it myself.

Very satisfied with the experience at this price point.

The room was comfortable and clean. Check in was difficult as no one was available at the check in desk when we arrived. The clerk yelled at my daughter for knocking for service

They offer that they have a continental breakfast and at the moment of truth they only had a coffee with some donuts, so it's a lie.

Kicker was that I had forgotten one important item in the room and didn't release it until Sunday two days after the move. I call and the young man that answered was very helpful. He advised that my room had not been rent out since Friday or cleaned, that he would retrieve my item and I could pick up at lunch time at the front desk. I did retrieve my item and was exactly the way I had left it. My point was you have a person staying for more than 50 days in your Hotel and you treat this badly and no elevator is really not good business. I will think twice about extendig my stay.

Staff is wonderful. Room was clean. I wish the doors outside closed quieter but overall I would recommend

La habitacion estaba sucia, muy sucia.

Staff at front desk were very helpful and understanding. Only complaint is the maintenance man came to our door and was very rude to my wife and was asking questions that I believe is none of his business and not his job to come to our door .

Disgusting. Smell of smoke in the hallways.

ENJOY THA CLEANESS, FRIENDLY STAFF AND COMFORTABLE BED & SAFENESS I FELT FOR ME AND MII ITEMS

Very run down property. Supposedly a non-smoking room, but it smelled of stale tobacco and there were burn marks on the bathroom vanity.

downside - the outside courtyard area is unkempt. there is trash in front of the balconys of the guest rooms. the pool is unusable, locked, green with algae, and a breeding ground for mosquitoes - it should be drained and a landscaper brought in once a week to maintain the interior grounds. bonus: there are barbeque grills in the parking lot and guests seem to congregate there on weekends in summer. Fun and festive!!

Everything was great I really enjoyed my stay

Miss Roslyn is a good manager

men working here are zero for zero so far...they need to learn how to be polite to guests, visitors, vendors, deliverypersons and everyone else when they're on the job. save the rude attitudes for times when you're not at work at this extended stay!!!

Awfully

Great value

Overall it is good place to stay.

Thank you

Beautiful rooms!

No comments

Room was not cleaned before we came, we could see the pillows are yellow dirty needing to be replaced. Carpet is smelly. There's no kitchen pans or silverware, no coffee maker. Breakfast is "to go" and extremely frugal. Hotel needs better management and remodeling.

Room was super hot! A/C didn’t work! I didn’t have the choice of been moved to another room. I didn’t get any discount or anything for paying for a room with a A/C didn’t work & it was super noisy causing the windows to vibrate very loud. I asked for a fan AT LEAST then I finally got a fan & it also didn’t work. Worst hotel experience EVER!!!

Excellent 👌👌👌👌👌

It was full of border aliens mostly single men ..... Parking lot next to property had others under a car port waiting for something ?

They chk'd me into a riom that had not been cleaned. Had ti return ti the desk to get another key.

They need to update the showers and fix curtains over the air conditioners.

Good

The staff were friendly and helpful

Peace and quiet

Property is run down not worth the price.

The people running the property were courteous, honest and very helpful.

Overall, nice for extended stay, but no heat. I didn’t mention it .

This place is fine. It’s obviously not The Ritz, but who’s expecting it to be?! It’s safe and comfortable, with free parking and WiFi, near plenty of restaurants and has some green spaces for dog walking. Their pet fees seemed a bit high, and it’s weird that you get ONE trash can in the room. Seriously. One. But overall it was what we expected. Other guests need to turn their music down a bit but overall the other guests were polite and friendly.

degrading, dirty, smelly

No house keeping clean the room, the room and the building smells so strong, internet super slow, free breakfast but can’t believe only coffee and muffins, I will not recommended for my friends or I will not to come back to stay here

This property had everything we needed for a few nights stay. We like to eat in so planned to cook a few meals during the visit. But the best part of the property was the staff. They were amazing. I have never seen such amazing customer service from everyone on staff. I would stay here again just because of the staff. 10 out of 10 in customer service.

Rooms was nasty

It was overall a pretty nice place in a good location, but our commode was backed up, so it wasn't exactly a relaxing trip. Management and housekeeping need to check to make sure the commodes are working BEFORE letting guests check in. We got in late, and that was an added stressor to our already stressful day. Otherwise, though, all was well...

The one room had an odor.

The staff are professional and friendly. Definitely staying there again if in Dallas

The room was gloomy and was not clean. There were mosquitoes as well. Bathroom was horrible. Bathtub was so dirty. Bath towels was not clean. Some Lights inside the room was not working.

Overall, my stay was underwhelming. Not very clean and very very old. But the bed was actually pretty comfy and the staff was really kind.

You get what you pay for. My room did not come with any additional toiletries. The fire alarm rang around midnight and the guest above were either rough housing or fighting for a good while because of all the banging and footsteps around 1-2 a.m., so that was annoying.

I love how private each room is and how attentive the staff is. For privacy and a relaxed like a t home stay this is the best hotel.

Everything was good. Good location. A lot of places to eat around and easy access to the highway

I will NEVER STAY WITH THAT AGAIN nor recommend them.

Restrooms in the lobby had no paper towels or soap. Hand sanitizer felt like soap. Mold/mildew was growing on caulking around the bathtub. Outside doors are unlocked, concerning that anyone could just enter the facility.

Clean and in a decent area but when I arrived the front desk guy had quit so the laundry guy was working at front desk and had no clue what was going on so my family and I had to wait an hour and a half in the lobby sitting with mask on tired and sleepy only to get a room we didn’t want that smelled of smoke so bad we could barely breath! Lord have mercy but ATLEAST we got a room cause it was midnight and we wouldn’t have been able to check in anywhere else considering we were in from Tulsa Ok for the weekend

Room was fine but Toilet was moldy and disgusting

It was pleasant and looked very nice but the pet smell wasn't

First time staying at this hotel so I don’t know if this is usual but the room wasn’t service during my whole stay. I guess you have to do it yourself? Overall my stay was very pleasant and the hotel was conveniently located.

Amenities listed were not available and no notice on the website.

Its was really good service, everyone was so nice. Once we entered the room, it smelled like cigarettes and the counter top was cracked. The remote wouldn't work. And we were right next to a light outside of our window (we found that put too late) but we made the best of it. Overall i was pretty ok with the room. I will be coming again

No free breakfast, limited amenities, pretty nice staff, manager not so much. Could improve with better quality of housekeeping services. You get what you pay for.

Very quite and clean...rooms are very spacious and clean...

Location is very apt. Convenient. Many places to eat nearby. Rooms were clean. They do need to reduce the touch screen usage at the front desk during COVID-19 outbreak.

The Extended Stay America in Richardson was exactly what we expected. Staff was friendly and hotel kept clean. Due to COVID-19 many of the amenities were not available. We were just thankful they were open and allowed pets. Worked out well for us!

Very bad crowds. Noise all night. Many folks w drug habits thru out property.

It was a pleasant stay.. I wouldn't change anything

front desk was a great help.the room was clean

Not as comfortable as I expected in a hotel

Dirty towels (brown stains on them and curly black hairs all over them). No shampoo nor soap was provided in the bathroom. Terrible cleanliness.