Tru By Hilton Roanoke Hollins

Staff was friendly, explaining the amenities. Room was clean and comfortable.

Hotel is pretty new rooms not fancy but neat and clean . Staff was very friendly breakfast was good coffee was really good ( and 24:7 available) convenient to 81 .. only thing , the rooms are not carpeted so you can hear people walking above you . It didn’t bother me at all but heads up if you’re a light sleeper . Good value for an overnight stay

Clean and comfortable

Convenient location Very basic and was okay for me because I was not traveling with my wife or family. Very spartan and the room was mostly for sleeping and showering with few amenities.

The reservation and I was not allow to cancel

It was a very nice and comfortable stay.

If you are going for one night the hotel is amazing! The only complaint i have is the shower!! It feels like its going to break!

location was great and the breakfast was good no coffee maker in room

Exceptional

The television package needs to be updated. Told the staff and they said network needs to be updated.

The television package needs to be updated. Told the staff and they said network needs to be updated.

The lobby was so inviting with a pool table and hang out spots Needs more Mountain views

The lobby was so inviting with a pool table and hang out spots Needs more Mountain views

the room floors could have been cleaner

The staff was so friendly and we loved the breakfast. the room floors could have been cleaner

Was very old inside & bed was squeaky

Superb

Location One elevator sounded like it wasn’t working well. Made a loud noise and “jerked” when it would start. The TV remote should have had written instructions. Several people that we talked with didn’t know how to operate it and was frustrated with it. Breakfast was ok but one of the pancake machines was down. The place was crowded at breakfast. All the food was too close together in a galley set up.

Exceptional

Truly, a great choice to stay in the Roanoke-Hollins-VT activity area. Don’t think twice, it’s alright!

The hotel was conveniently located and was clean. The staff was friendly and helpful!

Superb

Location One elevator sounded like it wasn’t working well. Made a loud noise and “jerked” when it would start. The TV remote should have had written instructions. Several people that we talked with didn’t know how to operate it and was frustrated with it. Breakfast was ok but one of the pancake machines was down. The place was crowded at breakfast. All the food was too close together in a galley set up.

My first stay at your hotel. I found it very clean and staff friendly and welcoming. Nothing.

My first stay at your hotel. I found it very clean and staff friendly and welcoming. Nothing.

The staff attending to the breakfast was frequently unable to be found and when asking the woman working the front desk to help with pancakes, she was annoyed an unpleasant. She also had no issue once it was fixed of making herself a large plate of them and sitting at the front desk eating her breakfast...after only arriving shortly before that for her shift to start. The hotel was clean otherwise and the room was what we expected.

This is a very well-maintained, comfortable, clean, and convenient place. Would definitely stay again if in the area.

Always clean and staff always friendly

Breakfast and room were great!

Exceptional

Very clean place

Location Breakfast over at 9:00

Great breakfast!

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Excellent stay

front desk was very nice

Hotel was clean and staff was very friendly. She even offered me a botttled water as I was coughing. Breakfast was good and the workers were very helpful and quick to refill when things ran out. The pool was clean and nice.

Very low key and pleasant. Aesthetically cute.

Clean rooms friendly staff

Everything was nice and clean staff was

The front desk person was great and the property was very clean.

Staff very friendly rooms always clean

Room was fine, air conditioning worked great. Shower had leaked where the heat screws on shaft and sprayed water over top of the shower door. I had to put a small towel over the leak to prevent a mess with the water.

Very nice, brand new!!

Not helpful

Breakfast was fresh ---but i would add local dishes

Clean, safe, new, smaller room but adequate for an overnight stay.

Everything was fine

We only spent one night but it was clean and it felt safe.

The hotel was wonderful. The rooms were clean with a modern design. No more carpets and drapes! Nice flooring and modern shades made the room feel big and clean. The free breakfast was good, great coffee and even a pool table for enjoyment. I will stay again!

She and the other employee on the premises, who appeared out of nowhere after about an hour did not act as if they should be in the hospitality industry. Otherwise the room was nice.

Yes

Room was nice - clean. Disappointed in the pet (policy) rate - stayed at a Marriott location yesterday and was only charged a 20 dollar refundable deposit. Most pets (at least my pet) is/are more well behaved than some kids these days and there is no extra charge for kids. That’s humor. I do understand that is not always the case, but seems the good ones are overcompensating for the bad ones.

The staff was courtesy and helpful. The room was clean

Check in was quick and my room was clean. This hotel has an impressive gym and a pool table in the lobby. Complimentary coffee and tea is nice too. Especially after driving all day.

Very nice stay

Clean room...friendly workers.

Great staff comfortable stay

Didn’t have breakfast at hotel

Not impressed. No hot water and no ample sitting at all....

Clean rooms,friendly staff and good breakfast

My room wasn't cleaned it still had urine in the toilet and blood splatter on the walls

everything was great!

It was OK for an 8 hour stay.

Very clean

Clean room

Waypoint on 2 day drive to Nashville. Always look to book TRU for comfort clean properties and friendly accommodations

Room was clean and quiet.

Nice clean place

G

Very nice

room was a bit small. Beds were good but all other furniture & tables too small. No coffee or microwave. Shower was good.

Everything was good

Great stay.

good price

The room was clean. This was our first time at TRU and it will not be our last.

Clean room.

Very clean and spacious

So glad I picked this place, not knowing the area it’s the risk you take but I picked Tru by Hilton out of many Hotels and options and I am glad I did. Super friendly, extremely clean and quiet. Easy access to the highway that’s about 1-1/2 miles away. Couldn’t be happier. Perfect wide open room. Friendly staff. Clean as a whistle. I’m cozed up in the comfy King bed now.

Coffee was weak. You should offer a dark roast like Marriott hotels do.

Loved the overnight front desk associate. She was so pleasant and nice when we arrived in the middle of the night. Parking at that hour was rough and the pancake machine in the morning was a hit with my kids.

Everthing

Amazing room

Great pet friendly hotel right off the highway.

Great stay. Clean room. Digs allowed.

Yes

I would really recommend this to everybody good hotel

The night staff were very friendly

Wonderful experience

Staff and property were both excellent.

Enough variety hard boiled eggs, bagels, toast, english muffins

When I checked in the 2 clerks had to finish their personal chat before waiting on me. The room was horrible. No carpet, bad sound proofing (i could hear people stomping around overhead and planes taking off at nearby airport), only one bedside table which was 15 inches in diameter with no lamp, no real closet, just a 20-inch bar with 5 hangars and 3 pegs on the wall, no towel bars in the bathroom just 3 6-inch long pegs on the wall, shelves for towels and incidentals were too narrow, squeeze bottle of soap on the wall was too difficult for arthritic hands to operate.

The window shade was broken in the room and the bed was hard as a rock. The lobby was nice though.

Bed poor, pillows were mush, not full

All the staff was very friendly and it didn’t matter what time it was.. 5am or 11pm at night.. room was clean and I was able to get it cold!! I’d come back here if I was in the area again

Pristine facity looks brand new. Area was very quiet. Decent food near by. Bed was comfortable. Wish they had soft close doors, all you could hear all night was people in and out of their rooms due to doors slamming.

Brand new hotel. Clean and quiet. Wish was closer to town... Breakfast was nice but not very tasty.

staff was friendly,good breakfast, clean room

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The room was very clean, quiet and the front desk staff were very friendly and pleasant.

👍

Staff was helpful and friendly. Room was clean and tidy. We rested easy.

The staff were very nice and helpful. The front desk attendant went out of his way to help me with a personal tech issue that was resolved professionally and quickly. The price was right -

Very nice

So Hilton has a new thing now or they cancel your reservation. If you don’t get there before midnight, we had no idea because we were on a long road trip and didn’t get there till 1215. It was a massive hassle when we were already extremely fatigued. It was not the front desk, managers fault, but it took up a lot of our time Hilton you need to do better! The room itself was extremely comfortable with the best pillows I’ve ever had in a hotel!

Room was nice, but wall thin you can hear noise thru the walls

This Tru Hotel is fairly new and it was quiet. I had stayed there before because of it's location and both experiences have been good.

Clean and affordable

Everything was great. Staff was helpful and friendly

Easy and pleasant.

Overall a great stay, would stay again

Very nice hotel, rooms were very nice.

Clean rooms and common areas

One of the best experience we had. Staff was very friendly, clean rooms, very good location and easy to get to restaurants.

Easy, quick check in. Room/bathroom very clean. Wish there was a small couch to relax on after a very l ok ng drive

Clean, safe and convenient for one night's day.

Great spot for an evening in Roanoke!

"hot" water was at best lukewarm

Construction next door

The room was clean the whole place was clean friendly staff. The only issues I had was the room echoed and the bed was hard

Good!

I like the clean modern design, easy to clean surfaces and openness. Having around the clock services and gym area is a big plus. I suggest adding handheld shower head along with fixed upper head in each room's shower stall

Amazing stay!

Everything was great

Good service, was a little line at checkin. Room was comfortable, air was cool. Breakfast was bare bones, we looked but ended up not eating. For a quick sleepover on a road trip, it was perfectly good.

Awesome hotel for a quick night. It is a bit crappy the WiFi isn’t included (approx. $5/day) and the beds are very firm, but the breakfast was amazing! Would definitely stay again

Easy access with plenty of eating venues and coffee shops close by.

Room size and layout great. Would have been nice to have two chairs in room.

They should tell you that there is construction next door with jack hammers and beeping trucks constantly from 7am on. Woke me up. Loud trying to sleep. No soap. Hate when there are no dispensers. Breakfast ends by 9:30am on Saturday so missed this. Just no value

Weird smell in lobby. Trash cans on elevator landings were overflowing and not emptied during stay. Could hear upstairs neighbors walking around. Bedding was clean. Lighting in room was terrible and the WiFi was not loading from the room. Furniture in rooms is minimal, uncomfortable and impractical. The desk was on rollers for some reason, and the only chair in the room was not on rollers and placed in a corner behind a bed far away from the desk. Just bad overall space planning and furniture selection in the rooms. Not a great option if you need to work from the room. More expensive per night than I would have though for the quality.

Convenient to I-81

Spacious clean rooms. Right off 81 for convenience but you will hear the trucks on the highway.

Great Property to stay at in Roanoke and the employees are top notch

Comfortable bed

Morning staff was sweet and amazing. Definitely different atmosphere from night shift. Breakfast was amazing! I love the pancake maker! The colors and decor of the hotel were refreshing!

Clean, quiet, nice lobby with lots of searing, snacks and drinks available.

The bed was very comfortable

The stay here was a very pleasant experience.

Nice hotel, clean and newish furniture. Great staff, great open lobby and fun games to play.

Staff

Clean and nice staff

We did tell the front desk staff about it the next morning and how disappointed we were. She said we could have changed rooms but who wants to go to another room at 3:30 in the morning? The front desk person said they would watch the video to see any activity on our floor or near our room and let us know. We asked about getting a reduction in our bill for all the inconvenience. She said the hotel would contact us but we had to go through Expedia to lodge a complaint since we booked through your company. Still would like a credit or a refund after a bad experience.

Perfect location, room was very clean and friendly staff

Easy check in and very clean place! :)

Noisy, poor breakfast, very limited space and staff too busy to be helpful. Will not stay at Tru Hilton again.

Staff was so friendly and amazing. Loved breakfast

The staff were very nice & friendly. For some unknown reason, all the hotels in the area were way overpriced. This hotel was $200+ which is much higher priced than what we would expect for its caliber.

All areas of the hotel were clean and front desk staff were friendly/helpful.

I loved the comfy chairs, colors, uplifting vibes of the hotel. I also loved easy the access to water& eco friendly vibes. What a great hotel! The staff was friendly and helpful too.

Quick checkin. Comfortable, quiet rooms. Would stay there again.

Great

Personable staff, great location right off the interstate. Easy drive to Roanoke.

Room was clean, pillows were soft and very comfortable, staff was friendly, room was ready early, and coffee was good. Great stay!

This hotel was nice in general but they skimped on the construction. The walls and ceilings are paper thin and you can hear neighbors talking and people walking around above, it was very difficult to sleep. It was also pricey considering this and that they serve only a cold breakfast.

Great location very close to I-81, quick check in by gracious staff.

Brilliant stay - very impressed. Modern, clean hotel with spacious room & king size bed. Mini fridge in the room - a good addition. Good breakfast too.

Nice hotel with convenient location to interstate and restaurants. Beautiful view of the surrounding mountains

Nice place, front desk pleasant. Not wild about room lighting

Friendly staff and very accommodating.

It was just a sleep stay only. Didn't check out much, other than the bed.

We only stayed one night—we got there really late at night and left first thing in the morning. But in the morning, I noticed some really nasty handprints on the bed’s headboard. Looked like someone had a wild time before us… totally gross! 😒 other than that the rest of the room looked clean!

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Great experience. Clean, easy to get on and off highway.

Room wasn't swept very well. Other than that, it was fine.

Was clean and nice stay

Ok

The front desk service was good. The room was clean and comfortable. The bed was comfortable although it did sink in the middle. The breakfast was average. I did hear the employee say that they were out of stock on some items.

access to rte 81 and roanoke

Clean hotel. Easy parking and easy to find

Great hotel! Very clean, friendly staff and great location. Would stay again.

I had a great stay at the Tru hotel. Would recommend that the hotel add some fresh food options to purchase i.e. sandwiches, salads, etc. since there are no nearby restaurants.

Easily accessible off 81.

Great

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The only thing that was nice was when I chexked in the person at the front desk was so sweet and kind. They really were helpful and curious. Everything else qas horrible and very disappointing.

The one small problem was, they ran out of coffee cups and there was no one around to ask. We would stay here again.

Wonderful stafg

Great location and value

The $75 pet fee was a surprise at check-in. Booking online did not include this cost. Pretty high in comparison to room fee. Changing anything with a reservation on Expedia is nearly impossible. Happy to pay pet fee, will book directly with hotel in the future. Hate hidden fees!

Excellent location. Staff friendly and helpful. Breakfast was good. Room was comfortable and clean. Will stay again.

Very clean and great staff

Great staff with friendly smiles!! Easy on off highway. Quiet room.

It was the nicest place to stay and very clean and every one was so helpful. I think its a great place to stay.

Staff was friendly and the room wasn’t overly fragranced, it was pleasant.

Great location off 81!

Super clean hotel. Rooms were perfect size for our family of 4.

Rooms are not clean, kids working with cleaning staff.

The receptionist was nice to welcome us even we arrived quite late.

THE ONLY ONE THING I NOTICED IS THAT THERE ARE MANY PLACES AROUND THE HOTEL AREAS WHERE TRASH WAS LEFT BY SOMEONE. THUS THIS GIVING THE IMPRESION IT HAS NOT BEEN CLEANED. BUT ITS A GREAT PLACE AND LOVATION AS WELL.

We thought it was a very nice, clean place. The rooms and the lobby are modern and updated. The price was reasonable.

Flying bug on pillow when I walked into room. Spider crawling on the wall. Shower was extremely loud to include the drain. First and last stay at Tru!

Really nice design and amenities, with truly welcoming staff. Warmly recommend !

Very nice property

We booked a King room. Room I thought was a little on the small side. Tiny 2x2 fridge, no microwave. Continental breakfast had limited options. If you're passing through the hotel is okay. I would not stay here longer than a day or two.

Room was very clean and smelled good. Breakfast was average.

Always clean and very comfortable

Did not seem like a typical Hilton property, room was small, no microwave, it seemed like a low budget knockoff of a typical Hilton property.

Our room was clean, but the vacuum cleaner did not catch small bits next to the wall, both in room and bathroom. Toilet seat is loose (room 417 or 419). But this was our second visit, and we like the hotel and its location at Hollins. We recommend Hollywood's Restaurant and Bar on Route 11.

Stop here frequently on our way north or our way home. Always a pleasure.

Housekeeping was very nice. Clean room. Breakfast included. Great for a quick stay.

Thank you!! Respectfully, Colleen Gibson 8.29-9.1.2024 room 216 [email protected]

The staff was very kind and helpful. The rooms are a little tight, but efficient. There are not many frills, it has more of an efficiency feel rather than a homey fell. Everything was clean and convenient. It sets a little off of the main road so some of the road noise is reduced. I would stay here again.

Sink clogged in bathroom

First thing I did was take a shower and the walk from the shower to the bed left the bottoms of my feet BLACK. I cleaned them off with a wet towel and went to bed. The next morning I used the wet towel to wipe a spot on the floor and it left the towel BLACK. I wore socks for my entire stay and left them in the garbage when I checked out. They obviously do not mop the floor when they “clean” the room.

Comfortable bed, clean room.

Tru by Hilton was not my thing. They made the rooms very minimalist but that reduced the conveniences, e.g., no microwave, the drapes are not fully blackout, the soap that is tricky to squeeze and too much comes out. The breakfast ended at 9am (on a weekend!!) and didn’t include many options. The only cool thing was a pool table in the lobby and the gym looked nice though I didn’t have time to use it.

Enjoyed the full breakfast offering. Didn't enjoy the smallness of the room, lack of pool or hot tub.

Easily located just off the highway. Very modern and chic lobby area. Rooms are small but efficient.