Hampton Inn Rochester-Greece

My room on the first floor had a radiator that made the noise of a dying car engine whether the AC was on or off it still made the noise nonstop. Also the window blinds did not close all the way 1/3 of the window only had a sheer curtain. So if anyone wanted to they could peer into my room from the parking lot.

The room was very clean and had a fridge and microwave too.

Exceptional

Exceptional

Very good

They were very friendly and granted any of our requests. It was clean and had a home feeling right away. I will be attending a Hampton inn again soon.

Exceptional

Very nice hotel, I stay there often

m

Breakfast was weak the basics. Plenty restaurants to choose from in walking distance

the breakfast has gone way down hill. i will stay at the Marriott residence in from. now on even though it may cost more

Friendly staff, great location, clean room, solid breakfast.

Superb

Wonderful all around. Thank you!

Good

Room comfortable and nice bathroom. Breakfast had many good choices and was well stocked. Staff was friendly and helpful when our hairdryer didn't work. The bed was way too high for me to comfortably get in and out of. The grab bar in the shower should have been on the short wall to get in and out of tub/shower with the assistance, not the back wall where you have to awkwardly lean over tub to grab ahold of it and step into tub. The shower head didn't have very much pressure and though it looked like you could change the setting of the spray, it did not. There wasn't a light in the back corner of the room and it was very dark in the area at night. Perhaps a lamp or the window could have been across the whole area or at least more of the outside wall to provide daylight. Refrigerator was not level in cabinet and it was difficult to open the door on the refrigerator.

Don't count on a great breakfast!

Very good

Good

The room itself was nice as was the continental breakfast. Cost was fair. Very loud argument outside our room several times during the night...after 1am... When I asked the desk staff during check out she denied knowing anything about it or it even occurring...when I called her on it she then said 'oh yes I did hear something about some noise' like it was nothing...or perhaps just another day at this hotel...I asked why the overnight desk person did nothing she just shrugged like it was nothing...I won't ever stay at this hotel again...

The room itself was nice as was the continental breakfast. Cost was fair. Very loud argument outside our room several times during the night...after 1am... When I asked the desk staff during check out she denied knowing anything about it or it even occurring...when I called her on it she then said 'oh yes I did hear something about some noise' like it was nothing...or perhaps just another day at this hotel...I asked why the overnight desk person did nothing she just shrugged like it was nothing...I won't ever stay at this hotel again...

Everything was great, the room was clean, staff very helpful and friendly, and even good cookies! Breakfast was good with waffles, little omelets and more. The bed was good, just a little too soft for us.

It was good

.

Superb

Superb

The staff was very nice and accommodating. This time around the room wasn’t as clean, nor was the beds or the bathroom.

Superb

Great location for 1 nights stay

The breakfast was perfect. The location met our needs

The breakfast was perfect. The location met our needs

It was ok

Room is clean and staff are friendly.

Great place to stay when visiting Rochester, NY!

Staff was very professional very helpful

Good breakfast.

The food was good

Breakfast was good and plentiful. The room was clean and the bed was comfortable. However, the barn door to the bathroom was difficult to slide and did not close entirely.

Good breakfast food but lacking fresh fruit.

Nice property, friendly staff, neat & nice rooms. Very good breakfast options. Parking behind the property needs better lighting. We came very late at night and it was difficult to find our way to the entrance.

Parking behind the property needs better lighting. We came very late at night and it was difficult to find our way to the entrance.

Very decent breakfast.

The only down side is that we seem to have issues with getting into the room, so far every time I have stayed here there has been an issue with the key card not working and me having to return to front desk for a new one or having housekeeping assist me. Everything else is fine, the location is excellent, staff is wonderful and food is great! I do recommend this location to friends and family. Kid friendly and their pool is great.

Love this hotel always clean staff always professional

Breakfast was good. Property is well maintained

Hair in sink , holes in wall run dwn beds were awsome ....need to put some money back in property ushually a good franchise hotel but this one was not clean .....

Toilet handle broken, found multiple copper wires stick in carpet and furniture of room.

Hotel was clean, quiet and affordable. Breakfast was well prepared and generous. Would definitely choose this facility again.

Easy check in, good breakfast, we always stay here for the annual hockey tournament.

Request for adjoining room was met, staff was friendly and efficient.

Breakfast area was rather small and easily overtaken by a crowd. Ran out of food fast.

It was perfect. I slept well. I ate well with no problems and that doesn’t normally happen in a hotel for me, but it was wonderful.

The room was clean and staff was friendly.

Best breakfast I've ever had at a hotel. The space was clean and it met my expectations.

Great

Clean room, staff was wonderful. Breakfast was simple but has everything you need. One thing that surprised me was when I got a text from the hotel an hour after checking in, to see how things were going and if I needed anything. Such great service!!!

The only complaints i have are that the pool area is small and th coffee was weak, otherwise a great stay

Nice hotel and in a good location tucked away for not a lot of noise.

Everything was clean and comfortable. Breakfast was delicious!

We had a wonderful time. The kids loved the pool. The man kept it very clean. My favorite was the breakfast. The lady preparing it kept the areas clean and food fresh. Fitness room> A1. They provide earbuds if you dont have your own. Overall wonderful experience. Not one complaint. Will be booking here everytime we are in Rochester. Thank you guys so much.

The staffs are amazing! I made a mistake on booking, but the staff there went extra mile to help us find solution.

The rooms were dirty and my reservation was messed up. The entire stay was not ideal.

Good breakfast

Good sized room's and good breakfast options

The room was very clean and the staff was friendly. Unfortunately, despite me booking a king room with a sofa bed, I was only given a king room as they only have 2 of those types of rooms and both were "sold out".

The first room was a disaster. Housekeeping left window open trying to let the smell of piss and animal feces air out. We thought we smelled a odor. Closed the window came back later definitely was a odor. Housekeeping definitely didn't clean the room. Changed rooms at midnight after we came back from a comedy show, no issues after.

The front office was courteous, room was clean and comfortable. The place was quiet and felt safe. The highlight was the employee who was in charge of managing breakfast. She was kind and professional. I noticed her attention in helping people . She then went around telling people she was about to close in case we wanted to grab something.

I loved every moment it was quiet my children enjoyed themselves definitely will book again

This was a great choice for a hotel, especially considering the price point. The staff were very friendly and accommodating. It was a great selection of food at breakfast, although the eggs seemed watery. Would definitely go again.

One of the cleanest hotels I’ve seen in a long time… hats of to the front staff who were the Jem of this hotel !

Everything was fantastic, the only thing that may be more convenient is that they add more waffle machines

Clean rooms, Breakfast had hot oatmeal which is rare, Pool is not too big, but nice to have when it is not busy there.

Staff was very friendly and helpful.

The kitchen staff was very friendly , helped me with the waffle :) There are two elevators, but one was not working, and the other one was slow. I heard the other guest who was staying for a week said it's been down since he checked in. Other than that, it was fine, and I did not try the pool. This is a budget place stay if you want to visit the Rochester Museum and the Strong Museum of Play.

We will stay there again.

Friendly staff, very clean room comfortable stay

Room was great, pool was fun for the kids.

The staff was definitely courteous. I had some trouble with our room door and the staff member switched my room with no issue. I will definitely return.

Yes

Clean room

The staff were very courteous, the room was spacious and a good option for an overnight staycation. I was able to enjoy the pool and take a quick drive to the mall to find dinner.

The room had a bad odor

Room was clean, kids enjoyed the pool!

Great staff. Clean.

Good stay. We had 2 light bulbs burnt but everything was great

Everyone warm and the property was clean

Clean, friend overall great stay

AC/heater was inane loud. There was construction going on. People yelling through the halls throughout the night. Not a Hilton property by comparison to how the others are ran. Spend more and go next door to Homewood or if you wanna save more money and get possibly better quality there are even other options. Stayed here before and it was bad but this was the worst. The gym has equipment not plugged in and is not a gym. Not that big of a deal, but worth noting. Stay away for the price. For sure.

I appreciated that breakfast started at 6am on Sunday. So many hotels start breakfast later on weekends and we have to leave before breakfast opens.

The room was nice and clean. Staff was friendly. Breakfast was fresh and tasty every day we were rhere

I was given a room that already had a person in it.

Only problem is Hotel needs to specify there's a extra $150 temporary hold on credit card

It was just relaxing..

Everything was wonderful, clean friendly, and had a wonderful time

Second time coming here, staff was welcoming. Pool could’ve been a little warmer this time around. Also, the bathroom wasn’t as clean. Carpet could use an extra clean for people, especially people with allergies. Breakfast should have more cooked items. Overall, the stay was nice, lots to do around the area, close by shopping, food, etc.

Room was okay but tv was not working at all during our stay and no one helped us to try to get it working.

Well staffed for breakfast

Room was nice, breakfast was good

Wonderful room staff was great

Clean rooms, great staff!

Jay at the front desk was absolutely amazing!! He made a stressful situation a lot more calm...especially as we had a 4 year old in tow. Jay we can't thank you enough for your kindness and patience. Cathy & family

Staff friendly, enjoyable, informative. Check in smooth. $150 CC hold no Apple Pay. I did forget my wallet but once retrieved room was clean minimal noise. Breakfast was warm and delicious may return just for breakfast and to try the pool.

Wouldn’t recommend this hotel

Fridge wasn't cold , they changed another fridge for us. Shampoo, Conditioner, Shower gel, and Lotion bottles were emptied. Towels has marks, we called front desk for New Towels, and told that we had to go to front desk to get it ourselves.

Enjoyed my stay

With it only bring $97 on NYE I thought it would be a substandard stay. To my surprise it was wonderful! Very clean and comfortable. Didn't have that "yuck" smell in the elevator or hallways. I was pleasantly surprised and highly recommend!!

everything was just right and clean. the girl at the counter was very friendly

Overall, nice hotel.

I never receive my deposit back from this hotel the stay was great tho

Room was really clean staff were nice and informative.

They offer good quality hot breakfast. And there are cookies in the afternoon. The staffs are friendly. We really enjoy the stay.

Room was very clean, large and compy. Staff was very kind, accommodating, helpful and knowledgeable. Hot breakfast was an added plus.

Toilet was falling off, staff were on personal calls when arrived which I had to wait for them to finish before checking in. Event was cancelled that we had attended for and they refused to give even a partial refund, just told me it wasn't their problem.

The Room was not very clean and its aged! Beds were not comfortable and the hotel was very very busy and very noisy. This Hampton location does not live up to the Hampton standard that we usually stay in. We had to cancel one night to stay in somewhere else.

The rooms were in good condition; however, I had booked two rooms under my reservation, and the receptionist checked me in under two separate reservations. Instead of making an effort to place both rooms on the same floor or as close together as possible for my party of three, we were assigned rooms in different locations on separate floors. When I raised a concern about not being placed on the same floor, no effort was made to rectify the situation. Since both rooms were under one reservation, there should have been greater consideration to keep the rooms on the same floor, at the very least.

Everything perfect for a night check in and out was simple and easy

The room was very clean, and the staff was courteous. Check-in was simple and when my daughter forgot her pillow in the room after we had already checked out, they took care of it right away for me.

Staff were amazing, wonderful and the room was just as great to see. Would recommend!

My main issue was the uncomfortable beds. They seemed old and were too firm for me. The room was small but it was clean. The breakfast area was too small. Staff was very nice and quick when an extra blanket was requested.

courteous staff. the guy that helped me with the in room TV really went out of his way. one morning it was pouring the snow down and 19 degrees. i was cleaning the snow/ice off my car and he appeared out of no-where with scrapers and rags-he even offered to help. i am sorry i did not ask his name or try to tip. i would like to give him tip. i am old man and my mind is fuzzy some times!

Good

This is the second time I’ve stayed here. The free breakfast is wonderful. Eggs, waffles, everything - not just cold cereal. Front desk staff was very nice and efficient. Room is clean and the layout and in room amenities are good as well.

Our one night stay was great except for the really poor breakfast. Most items were over done. The turkey sausage was so hard and cold, ot couldn't be cut. Our room was clean and inviting. The staff was very welcoming and friendly.

Very disappointed in this hotel. I realize it's a budget hotel but the rooms were dirty. Blood stains on the carpet. Dirt marks on underside of duvet. Had to change rooms. I've had complimentary breakfasts at hotels before. This one was below average.

The thermostat didn't work and heat ran all night, it was 80deg by morning.

Good dollar value

Very clean, nice room. Good parking. Near to shopping, restaurants and venues. Breakfast was great! No coffee though (at least that I saw in the breakfast area). TV didn’t work and was given a, frankly, lame excuse. Clean live without it for a night, of course, but when paying good money for a room, one expects simple amenities.

Room bathroom's toilet ran endlessly, tub was stained. Room was a clean. Thankful for the bathroom nightlight feature. Pool was nice and warm. Front desk people were outstanding. Breakfast people were a bit behind, sloppy, and scrambled eggs had brown (burnt?) in them, oatmeal water was boiling over on to counter, Dark Roast Coffee was not available, Grape Jelly was close to the only option. Price was very reasonable so I can let some other things slide that were annoying but not critical to my stay.

Cons: when staff cleaned the room they didn’t change the sheets/make the bed; bathroom sink was clogged; bathroom door very difficult to close

Room was clean and breakfast delicious

The room was okay The coffee maker was very dusty & dirty Other than that is was good Staff was very pleasant

I rented the room to get out the cold and relax by the pool .the pool was freezing and unable to use it. I left and didnt end up staying there i was very dissappinted

Staying here wasn't as enjoyable as I had hoped for despite our short stay. Some of the positives were that the staff were helpful and did their best to accommodate us, the breakfast was better than other hotel breakfasts I've had. However, unfortunately they changed the room we had booked without notifying us beforehand. I booked a 2 queen bed room, but we were placed in a king room with a pull out bed. I wasn't too pleased with these accomodations as I was travelling with my mother and expected we could both be on real beds. I understood they were unable to change anything (nor did they give us a room upgrade instead). Additionally the TV in our room didn't work, the coffee machine didn't work (unless it was the outlet that didn't work) the door to the bathroom was hard to close and open to the point of having to help my mother open it.

Everything with this hotel was excellent! The check in guy was pleasant and helpful, the room was spotless and spacious, beds were very comfortable and breakfast was delicious.

The room was clean and the staff were friendly and helpful

We were in the area to visit the RIT open house. Our stay was restful before our busy day. It was clean..friendly...just what was needed. Thank you.

Very good

Everything was excellent

Clean place. enjoy

Housekeeping was lacking. Front desk staff were great! Designated smoking area was uncomfortable.

Yes

Room separated online does not exist in the hotel. Food was bland….other Hampton Inns serve netter tasting food

Front desk staff were excellent. Hotel was clean and quiet

All was great.

We had a nice stay- everything was very clean.

The room was clean, quiet, and comfy. Our only issue was that the breakfast was horrible. The eggs weren't eatable, and there was no regular waffle batter, only pumpkin spice. Very little fruit, only some tiny apples, all of which were bruised or squishy. Even the hard boiled eggs were of poor quality. No yogurt that wasn't so full of sugar it might as well have been candy. This meant that we had to take the time and money to eat breakfast elsewhere. One of the reasons we stay at Hamptons is that we can eat there and they're clean and safe. This def met the clean and safe, but nothing else.

We didn’t receive the correct room that we initially paid for. When we went down to the front desk to inquire we were dismissed quickly and unapologetically. Skylar at the front desk said that because we booked through Expedia, a third party website, that there’s no guarantee that the room we paid for is the room we receive.

Front desk had a roach on the counter

Room was clean and stocked with supplies. Breakfast was good variety but was empty when initially presented for Saturday breakfast. Was refilled in a timely manner.

The property is safe; Rochester is safe. Let's be real. The staff was attentive and courteous as always. The room and common areas all reliably clean and pleasant. I have stayed here more than a few times, and this most recent experience only continues to reinforce that habit.

Food was good. Wish there was a replenishment of grits. Staff was professional. Room was clean.

Staff were friendly and accomodating. Pool was warm and clean. Would stay here again.

Staff tried hard. Flow a little off. In their defense we came to breakfast late.

I couldn't make the volume in the TV work, but it was late and I went to bed. Still not working in the morning but I was out early. Mentioned it to the staff.

The check in was fast and efficient.

After notifying staff I would be checking in late they wiped me from their system. When I arrived they would not honor my reservation unless I paid for a new reservation. I was left with no place to stay and a long challenging drive home after a very difficult day spent at the hospital. Because of a physical condition I was not able to return to the hospital to assist my husband. Had to rely on others to help. Hampton inn Greece Never again. The check in person was completely heartless and insensitive. She offered no compassion. She basically just turned me out

The staff was very helpful and welcoming though.

The breakfast was not up to Hampton standards at all. The staff member said they do not do a full breakfast on the weekendds

We had to change rooms because the shower was not working and the breakfast was cold and the warmers were dirty

Clean room

The check in lady was very nice and accommodating.

Beautiful property surrounded by trees. Easy access to stores and restaurants.

There is a lovely walking trail adjacent to the property. The area is well maintained and clean. Beds were comfortable. Breakfast options were nice as well. M@ny nea

Skylar at the front desk was great. The automatic doors, as well as the elevators needed oil. Definitely could have gone without the overnight guy commenting on my lack of bra when I asked him where it was okay to smoke outside.

The staff were extremely helpful and friendly. The motel was easy to get to. In the room there was a sock left on the closet floor from a prior guest and the shower head would not stay mounted.

Very underwhelming. Hotel was understaffed. Mentioned to front staff that my child found a pair of adult underwear and a cigarette lighter in the room, and he was very dismissive saying that he's seen that happen before. Not a safe atmosphere for children that this is what's being left in rooms from a previous guest. Offered no apology.

It was good!

Staff was helpful and understanding

Stay was fine. Had to wait several minutes for someone to check us in then again just to purchase a bottle of water. Dirty elevators with wrappers on the floor. Overall room was nice for the price.

It was great!

I think the property was nice.

Clean and spacious room

I was very hot upon arrival and asked for bottled water and I was told no that they have it for sale. No coffee or cream was available in the afternoon. The coffee in the room had hole so coffee was full of grounds.

It was great.

Very clean

Best staff and facilities in area!!!

Had a wonderful time with my family. Everything was very nice.

All employees were so kind & helpful! Breakfast was great.. lots of options! Entire hotel was clean & maintained well.. Was animal friendly but never smelled like it & they were reserved on a separate floor I believe which I appreciated as a person with terrible animal allergies. Only one complaint.. was the king mattress in room 128 was like sleeping on metal springs.. Awful & so disappointed.. we tossed & turned for 3 nights.. was a bummer. Back still hurting since we got back 8/24.

Booked this hotel mainly for their pet friendliness and the proximity to the Kodak Center. Staff was friendly and the hot breakfast and coffee was a plus. The room was clean and comfortable, would stay here again!

My stay was amazing. Also. The lady who checked me in was the absolute best. She went above and beyond. Great attitude & great customer service skills. I wish I knew her name. But she is the reason my stay was amazing

Close to freeway, shopping centers, and airport

The room had no soap or lotion in the dispensers. There was a water bottle cap under one of the nightstands.

I did let them know the refrig. door did not close properly and the frost in the freezer had built-up.

Good free breakfast. Room was comfortable.

The mattresses need replacing NOW!

The room had a Smokey smell, but location was decent lots of restaurants walkable from hotel.

We reported our light flickering outside the bathroom door and he said that he would have someone check it out and no one came to even look at it and by Sunday morning we have a water leak coming out of the bathroom light in the ceiling we left on Sunday and all they gave us was a $25 credit toward our bill. I know nothing happened during the night but god forbid it did and I had my grandchildren with me. Unfortunately we will not stay there again

Not the worst. It was safe and decently clean, but nothing special.

Clean, friendly environment and nice location.

I like this hotel. But the AC is really annoying. Very loud night time.

Overall it was a nice place. I appreciated the pool and fitness rooms. However, they were short staffed on maids and we did not get maid service until the 3rd day of our stay. I was able to retrieve clean towels from the laundry room though.

Not up to par with other Hamptons I have stayed at. Check-in service was slow. There r was no one at the desk at first we had to tap on a door to get help. Handicap room shower sprayed water on the bathroom floor. I also offered any water as a Hiton honors member.

Good place to stay. But breakfast limited variety.

Overall, it was good. They sent us to the wrong room type when we first arrived so we had to switch. Then, I explained that for a 5-day stay maybe day 3 have housekeepers do towels, trash, and toilet paper. They tell us housekeeping is coming in day 3, but they never came. My husband and I emptied the trash cans (we got got a few towels and definitely needed toilet paper). I had to say something because there was a promise that morning that we were “on the schedule.” So, they send a housekeeper there day 4, and she was told to do a full clean. I said we’re leaving the next day, but she said she’d get in trouble if she didn’t do it. Bad communication.

We did not get tye chance take breacfast as we checked shoryly after 10 sm

Pool is the highlight Open early and Close at 10

Staff very helpful amazing breakfast

Nice place

They failed to clean the room on a 3 night stay. The cleaning staff just said they were too busy (understaffed)

Here’s where it gets completely unacceptable: I left three separate voice messages for the general manager. Not one call was returned. Not even a courtesy acknowledgment. I was given the cold shoulder and completely ignored. but what I can’t accept is being completely dismissed by the hotel management. A two-minute phone call would have gone a long way, even if the answer was no. Instead, they chose silence. This experience shows a serious lack of professionalism and customer care. Mistakes happen—but ignoring a guest who is trying to resolve a problem in good faith is disgraceful. I’ve stayed at many Hilton properties and have never encountered such indifference. Let’s be honest,this review is probably the first time they’ll bother to take notice. Not because they care, but because bad publicity finally forced them to look up from their phones. If it takes a public shaming to get a response, that tells you everything

It was fine for a one night visit. While the room looks recently updated it was dirty & didn’t look like it was cleaned before our visit. The toilet barely flushed, the tub didn’t drain & the bedsheets/pillowcases were all stained. Wouldn’t stay here again.

The only complaints about the room was that the shower was broken and could not hang the shower wand over my head. Also another complaint would be thatunder the bed needed attention, as there were a number of crumbs and debris. Aside from that, the room stayed at a nice temperature. There were not loud disruptive guests. The breakfast served was good

As with any Hampton I've ever stayed in, the facility was in good condition, service was fantastic, and the continental breakfast was great. I also enjoy the coffee they serve. Great experience all around!

Absolutely horrible. I had car trouble and called about a late check in. They said it was fine I could check in 24/7 there was someone at desk all night. Didn’t end up getting there until 4:30. Exhausted. No one was at desk. Front sliding doors were supposed to be locked. No one to let us in. My son had to pry th doors open. We stood at the desk for atleast 15 min calling out “hello?” Tried calling the property number. Someone finally came from the back who was obviously sleeping. Checked me in. Held $120 additional to my nightly fare which I was not told about. I had reserved a king room with a pull out sofa for my son and his girlfriend. We finally got to the room and the bag on the closet didn’t have pillows or a blanket. My husband went down to the front desk and he was told there were no more pillows and were given a blanket they rolled up and used for pillows. The bathroom sink was backed up. In the morning my husband tried to tell the manager on site and he was blown off. Told there were still no pillows. This was a terrible experience after a very stressful 8 hour roadtrip. I won’t be back. Ever.

Made request for joining rooms online and called to confirm request. When we arrived, the note was not noticed and joining rooms were all given out. The stay was good otherwise.

They need to let people know cash app cards they do not take we got there an that's all we had they don't take cash. They worked with us but they need to put it on there site

All good

Breakfast was limited and beds were very uncomfortable. Everything else is decent but not anything special. Staff was helpful and friendly.

Off the main threwfare. Clean excellent service and reasonable price.

Everything is good.thank you

Perfect a quick night’s stay! Friendly, helpful staff! Great parking!

Beds were very uncomfortable. Smell to the rooms.

Good stay

Breakfast could have been better

Received a very warm welcome from the staff.

The food was alright many options for breakfast. My room wasn’t clean the sheets were little dirty & the rags were freshly white. My bathtub still had hair in it. The front desk people were hard to find at night but very nice lady overall. But the daytime people were alittle bit rude.

I like that there were plenty of options close around to eat. Price was ok, bathroom sink had a stain and some king of slow discharging as kind of plugged up, the door gave me a very hard time opening, so staff help me out, but was a nightmare every time had to get in to the room. TV was nice, bed was amazing, had insurance but was charged $150.00 in case something happen, so need to monitor to get my credit back to my account. Breakfast had sausage but not bacon, and orange juice was terrible. Coffee was ok. Shower, not the best shower flow, but ok. There was a roach on one of the elevators but none seen on room. No options offered when told them several times of the door lock problem, but seen other customers opened their doors easy. Employees helped, and we showed them how intermittent this door lock problem was.

Book one type of room. Received a smaller room. Ask for a pillow never received one. A dog was allowed to bark all night

Very bad

Very nice place to stay

The hotel is outdated, need major renovation. The olace is also dirty. There's a moldy smell when you walk in the lobby. The lady at checkout was very nice though.

Pleasant staff

The staff was friendly and it was clean!

Very clean and good area

The hotel and room was very clean. It was conveniently located to where everything was.

The girl at the front desk was amazing. Super sweet and helpful. I forgot her name but she was a really pretty girl, darker skin, long beautiful braids. Thank you to her for her excellent hospitality!

Place is a bit run down because it’s older, but breakfast and the help from the front desk was great.

Single mom traveling with 3 kids. My importance are safety, food, pool and comfort. For the price, this gave me everything. The buffet for morning breakfast was great. The pool was fun and the bed was comfy. All around a great stay. The bonus was it was close to restaurants and airport.

Hotel is very quiet, clean. Staffs are very friendly.

Pool was not great. Prices were outlandish given how mediocre this hotel was.

Service was awesome- pillows were uncomfortable no matter how many you stacked up, breakfast was ok but free;) and the noise coming thru the closed windows was loud - windows need replaced. Also barn doors on bathrooms had no stop so you could see thru cracks of door and pinched hands in door. Otherwise ok place to stay.

The pool was closed for maintenance!! That was the only reason i booked it! I had to go to a different Hotel! Now I'm trying to get my money back from Expedia! I have been trying to get a refund for 5 days ! I keep getting hung up on! ExpediA customer service is completely USELESS

Staff was very helpful and friendly . The towels were smaller than a normal size towel . But overall would stay again and everything was as expected . Breakfast was good as well!

Good

Decent balance of comfort, location, and cost. Breakfast was delicious and robust with offerings. Pool actually did not smell overly of chlorine. However, the pool could be warmer during the colder days, and the door to the bathroom did not close fully. We had a problem with the tv remote and had to make several trips down to the front desk to try to get it replaced, but they truly attempted to help us, and we did get it resolved. The room seemed aged a bit, but we would definitely stay there again provided we did not get a room with a bum bathroom door.

I could not check in they didn't except my card

there was a old stank refrigerator in the room and p

We had previously stayed at the Hampton Inn in Irondequoit and the Greece location was just as nice, if not better. We were greeted by a kind and friendly host. The room was clean, although it did have a slight musty odour and the staff had not emptied the garbage bin in the main room. That is my only complaint. Breakfast was bountiful with a decent assortment of fresh, hot items.

I did not get the room i paid for but i was reimbursed the difference. It was great customer device.

Horrible location

It was convenient area.

Great stay just one night.

Staff could be friendly and more helpful. Breakfast area crowded and not well kept. Noisy from a group that were doing drugs and drinking first night and second night from kids running up and down stairs and hallway. Plumbing issues with leaking sink, water dripping in tub and we had to get a plunger for toilet. We won’t stay at this location again.

Wonderful and comfortable place to stay

Nice place

Decent place. Clean for most part. Area is ok with several restaurants in the area. Not the best area of the city.

Hotel and room were clean, pool was nice.

I found this out when I took my first morning shower. I used all the available towels to mop up. I reported this to the front desk; they checked but were unable to fix it as no maintenance man was available. When I returned Friday evening, I discovered the wet towels were still on the floor and no replacement towels had been delivered. So another trip to the front desk. I was able to shower my second morning by repositioning myself. I don’t think I’ll return to this hotel.

Unfortunately the staff was very nice but the conditions were terrible we asked for a couple extra pillows we only had 2 for 4 people that didn’t have and and said they could give us blankets wich was fine but never delivered the ac did not work and our heat would not shut off none came to check it out and we couldn’t check in at the time allowed and when we could an hour later than our original check in our room was still dirty we can with 20 families and probably won’t stay again

The staff at the front desk when we checked in wasn’t good. She had to sign into her computer, which took awhile. Our key card to get into the room didn’t work, when my wife went to get it fixed, she gave my wife attitude. There was no shampoo or body lotion in the room. I went to ask for new ones on the way out for dinner and she took my name and room number down and looked confused and never got it, had to wait til the next day to get new ones

The customer service was excellent. The rooms was very clean.

Everything was beyond excellent.

The staff at this location were all super friendly

It's a nice quiet place to stay with a gew food options within walking distance

I had a meeting for a few days. I enjoy staying at Hampton inn hotels because they always seem the same to me. Clean and affordable.