Rochester Airport Marriott

Pool

The location Un clean

Very good

Clean room, friendly staff

Yes

It was ok

It was ok

Good

Nice hotel, very clean, a little pricey for what you get but the staff is excellent and very helpful. I would stay again.

I recently stayed there for one night specifically because of its convenient location - minutes walk from main stores- and a shuttle to & from the airport. The room was big & clean, the staff very pleasant & helpful and the ambiance delightful and relaxing. I had to leave at 3 in the morning and was happy to see staff bright & brisk available to help me at that hour.

Exceptional

Brought my fiancé and my mom for Mother’s Day. My mom insisted on a hotel with a jacuzzi. We all had a great time! We will be back.

Very good

Great stay

Pool & hot tub are nice. Staff very nice. But no amenities at all. No free breakfast, no snacks of any kind, not even microwaves in the rooms, just a (very small) fridge. Just dont feel it's worth it for the money we pay for the room.

I love the hot tub and staff was very friendly.

Excellent pool

.

did not use the hot top

Booked hotel for hot tub and unfortunately it wasn’t in working order

No

The staff was very polite It was very dirty

The staff was very polite It was very dirty

The room was clean and the staff was excellent. I did not like that the toilet was so low to the ground and the shower head was not high enough I had to duck under it.

Yes

Clean and affordable

Flight. It was great to be able to park my car while on vacation and have shuttle service to and from the airport. The staff was very friendly and answered any questions I had. The bed was so comfortable I missed My flight. So set your alarm a few times !

Great hotel

This hotel has went down significantly. I had a business trip and did not have time to change locations during my travel. Very disappointed

I had to change rooms after several maintenance attempts This hotel has went down significantly. I had a business trip and did not have time to change locations during my travel. Very disappointed

Friendly service.

Housekeeping failed to refresh coffee service.

We told them to repair the bath tub water issue and no one resolved it and useless and waste of money and I won't recommend to anyone location

location

Good

Superb

Very good

Very good

Love the Room,pool and jacuzzi

The whole hotel looks dingy and dilapidated. My entire floor smelled like weed. Staff is nice but rather vague and didn’t give great instructions for someone who had never been there before. I had to ask about the restaurant, the shuttle, etc. No information was volunteered. My room wasn’t very clean: chunks of grout had fallen out onto the floor, the room looked like it hadn’t be vacuumed, hairs that were not mine on the towels, etc. Also, there is no microwave in the room, and there is no safe. I expected better from a Marriott, and this does not encourage me to stay at another Marriott in the future.

Room was really small. Sofa was dirty, had plenty of spots on it. Comforter had spots as well.

Coffee maker was missing a part, thus unusable.

I've stayed at this hotel several times now. The staff is courteous and the location is advantageous. However, this hotel is in serious need of a remodel. The rooms are clearly showing their age. Grout in the bathroom is discolored and crumbling. The pillows on the bed have no body to them, they flatten like pancakes. There's not only no complimentary breakfast, you cannot use the lounge unless you have a relatively high Bonvoy rewards rating. Meanwhile, the restaurant served breakfast that was expensive but nothing special. I was the only patron in the restaurant for the entire 45 minutes I was in there. I would like to find a reason the stay there again but likely won't if conditions don't improve.

The staff was exceptionally kind and helpful

The staff was so pleasant, and the rooms were spectacular. Perfect for what we needed it for

There were some stains on the carpet in the room and on the linens. Besides that the staff were great and very friendly.

Room smelled like smoke. Appears someone was smoking or vaping in the room

Management seems to be lacking. Staff uninformed and several items not in stock. I felt uncomfortable even ordering dinner because everything I tried to order wasn't in stock. Also staff unaware of rooms including breakfast. I was supposed to get 2 free and thought it was mean that I had to ask multiple people in order to get that and then they used one of the free ones for a child meal. Seems like a rip off especially when my child thought the food was gross. Watery eggs and some items not even labeled. Hotel is not worth the cost and I'm embarrassed to say that I picked this hotel over others in the area. I think we would have enjoyed the stay had the hotel put more effort into preparing for the day and less on how much they can make off people staying there. Also, credit card machines down in restaurant which caused longer waits and no large towels by the pool. Hand towels are not appropriate..... Also card wouldn't work for pool room. Oh and can't forget the I'm assuming dog poop spread down the hallway in clumps. But yet we are expected to pay full price when the hotel was not giving the service that it should.

Everything was clean, nice staff

Yes, very good staff. Everything was wonderful.

Toilet had not been flushed of urine and wastebasket full of tissue.

Clean & comfortable.

Staff was excellent all the way around. Convenient airport shuttle with free long-term parking. A real plus for local people.

I’ve always had great experiences staying at Marriott hotels, but not this time. This was by far the worst stay I’ve ever had. The shower didn’t drain and had mold, the toilet wouldn’t flush, and our room was never cleaned. Breakfast was overpriced, with limited options, and not very good. The staff were friendly, and the pool and hot tub were nice—but that’s about it. I’ll never stay at this location again.

Everything was great. Breakfast not so good hash brown and bacon was burned up

Grateful for the shuttle service. Kind driver and great staff.

Gym and pool were great. WiFi excellent. Restaurant dinner menu very limited but service was excellent. I had an issue with someone opening my room door at midnight. I had the latch on but they clearly had access to my room. The front desk had no explanation.

The hotel is rundown. We had to relocate rooms because of the noise in the room next door.

Loved the hotel and service they provided. There was a shuttle to the airport which we used everyday.

Managers checked us in quickly and gave us an upgrade. A lot of dining options around. Very nice staff!

Beautiful, quiet clean facility. Wouldn’t expect less from a Marriott. A must stay

Excellent accommodation. The staff was extremely polite and customer friendly. I would highly recommend this Marriott!! Very well located near plenty of restaurants shopping and entertainment.

I found a cockroach in the bathroom. It was disappointing as Marriott has always had a good reputation

Overall the stay was pleasant. We enjoyed ourselves. Your staff was helpful and friendly especially to my children during a time of transition for our family. We felt more then welcomed and valued. Looking forward to another visit soon .

Pool was nice .. shower didn’t drain till after you got out

In fairness, my hotel room was very comfortable for my needs. However, by end of my second night, I started seeing odd traffic and entries on my electronic devices/records. 1. The room charge discount for a conference attendee per night ($40x2) was omitted on the final bill. 2. It appears I got doubled charged for one drink at the bar (email w 2 receipts). 3. Worst of all, I woke up the day of Sunday departure to find my personal computer had been hacked with a stranger listed as a new user. Luckily I have an IT person on-call but what about those who don't have such a tech on the weekends?! How much will these people be scammed?

si

The hotel was out of towels for two days

To be honest when we first checked in. The Woman was unfriendly, nose was turned up. Which cause me to try to check out. However as we continued our staff all the other Mangers and Staff were extremely professional, friendly, helpful, cheerful with my children. Because of that I extended my stay. Overall our visit was amazing

The bartender Daniel was excellent, though he was working both bar and food service alone 2 nights we visited (Friday & Sat night) he was so pleasant and efficient and deserves to be commented.

Bad area

Checkin process was smooth and easy and the agent was very friendly and attentive. Room was clean and quiet. The courtyard area was a nice place to relax with some coffee. It was nice to stay in a full service Marriott with complimentary coffee and wifi. We had a nice chat with the engineer as well. We would stay here again.

Well laid out. nice gym, good food, friendly service

The pool and spa were clean and well maintained. The restaurant was good and the servers were kind. The lobby is beautifull and there was fresh water and coffee/tea for our refreshment. The double beds were a bit cramped for two adults and the bathroom was very small and needed an update. But, the hotel os in a very convenient area.

The property is very accessible

Nothing

The room was nice and clean and the pool was also a great experience. I would definitely stay there again and definitely recommend this hotel to anyone. Staff was very nice and helpful as well.

I love that the hotel has a nice restaurant and bar on site that serves very good food!

Woodcliff was very quiet & comfortable…

Staff was excellent— Front desk and airport shuttle driver! But if the need presents again— I will not choose that property.

Great swimming pool!

AWFUL. The cook at the restaurant quit when we had already ordered our food and they had us sitting there for three hours before they told us. The water in our bathroom was BLACK. Cold shower. Not pleased.

Beds were lumpy and not very comfortable. Room was satisfactory otherwise. Employees were friendly and attentive. I enjoyed the spa and attached bar

Very clean. Great pool and hot tub. Attentive staff. We love it and will return for a staycation!

had the room cleaned as best he could with staff that was on...i was just happy to have a bed and clean sheets. But from there, i had minimal service. I was there 3nights/4days and my bed was not made once,towels were not changed out and the coffee downstairs was barely passable. Some person had cleaned out all the creamers and sugar,the lids did not fit the coffee cups and nothing was replaced for hours. We did use the pool and hottub...the area was nicely maintained, the water warm and fresh towels available. The location of the hotel was very convenient for my purposes...so i would stay here again. I would just be hoping the experience i had this time was a one off..although my concern is that it may not be, as i was far from the only one whose reservation was given up. While the room was serviceable,the bed comfortable and the shower had great pressure..the carpet needed vacuumi

Bed need update

Property is average. Nothing special to talk about

Lovely stay. My flight was delayed as I arrived after midnight. The front desk offered me water and a later check out time.

Paid for a concierge king room and did not get it and did not get any credit in the front desk. Couldn’t figure it out.

Amazing place

There were no towells, when we checked in, shower was leaking, mattresses were too old and beaten.

Great place

Good

Clean

I loved the bed is soo comfy

The hot tub was down 2 dats in a row.

Clean quiet and convenient for eating

Many places to eat and shop

When we got there, I was charged for a another night of stay when I already paid for the one night of stay through Expedia. But when they take your card for the so-called incidental charge that you’re supposed to get back. They charge me $150 Instead. Also, the elevator smelled like weed. The whole fifth floor smelled like weed when we got off the elevator and our room smelled like it. It is the most disgusting smell ever I Do Not want to smell it but I do not want my child to smell it either. If you cannot smoke cigarettes you shouldn’t be allowed to smoke weed and do drugs either. I complained to the front desk and they gave me another room on a different floor. But you could still smell it and elevator. Absolutely disgusting. And then to be charged another $150 is ridiculous. I will never go back there or suggest anyone goes there.

I absolutely love the Marriott....

Hotel was very nice. Room was clean and roomy. Part of the wall paper was falling down. The shower was confusing to work. I think that was a me problem. The beds are pretty firm and I am more of a squishy bed person. Overall, would definitely go back! Staff were very nice and easy check in!

Nice and clean. Thank you!

We went to dinner in your restaurant. That was good, severs were nice food was good . We received a free glitter birthday drink. The music was strange, alternative. We switched rooms after dinner. We could still hear the noise. It wasn't as loud but we could still hear it. So we found a scary movie to watch and tried to ignore it. The bathroom door had a lot of water damage. Not the most pleasant thing to look at while using the facilities. I have pictures of the door. Oh and your lotion and bodywash...please just STOP . It smelled so bad. Why would you do that to your guests? We had tried to go to the hot tub and pool but there was a child birthday party going on witch was shocking kid running and screaming, pool toys flying around .so no relaxing for us.IM JUST SO EXTREMELY DISAPPOINTED

Where do I honestly start? Upon arrival, the gentleman at the front desk was courteous and polite, assisting us with checking in and providing me with my room key. I originally booked a room on the concierge level. However, upon entering the original room that I was assigned to with my family, I was extremely dissatisfied to find it in an unacceptable state. The room had not been cleaned following the previous guest's departure, with trash still in the garbage cans, towels on the bathroom floor, and unmade beds with no fresh sheets. I documented the condition with photographs and brought it to the attention of the gentleman at the front desk, who then summoned his manager. The gentleman at the front counter was very apologetic. The manager offered 10,000 Marriott points for the inconvenience, but then made an unnecessary comment: “Is this what they do for you?” implying that this was a customary practice for me, which I assured her was not the case; this was my first time checking into a Marriott and my room looked like this. She subsequently relocated us to a basic room on the 4th, but upon attempting to enter, I found that my key did not work. I went back downstairs for the 3rd time and Maintenance personnel were summoned to assist and confirmed that the issue lay with the door's batteries, which needed replacement. However, even after the batteries were changed, the key still did not work, necessitating the involvement of a supervisor to reset the door's modem. This proces

Amazing

Front desk clerk was rude and not accommodating her into a dirty rule

Very nice and accommodating

Under staffed but they were did let us check-in two hours early. Good but not excellent.

Great service

Comfort to stay

When I arrived to check in the young lady at the front desk had air pods in and barely said 2 words. She didn’t explain where anything was or rules for example the pool, the restaurant, the bar. I have never been here and would have liked to been advised of where to find these things. There were tons of people and kids running around I wasn’t sure if it was a private event or what. Therefore I went straight to my room and was unable to use any of the amenities.

I was locked out of my room and had to be let in by staff.

This hotel has really gone down! The light in my room wasn’t working, maintenance had to come in and fix it. Took about 40 minutes running in and out for parts. Sheets were also dirty! I’ve stayed here before and overall it’s nice but this trip was not!

Had a great time

The room was very nice and comfortable! Will definitely be back

I was there for my daughters birthday.. we couldnt even enjoy the pool..thry were blasting music in there and little kids about age 2-5 were in the hot tub shooting everyone with water guns..couldnt enjoy my daughters birthday event..we also left thw hotel room for like 2 hrs shut all lights off and we came back with all lights on and toilet plunger in the middle of the floor,someone had to coem in our room..my family and i will not be staying here again..yall need to do better..

The only issue we had was that we were told earlier in the day to call when our flight landed and we had our bags and they would pick us up. Once we did that they said they were sorry, but they were too full and service was ending at midnight. We were stuck. We had to Uber to the hotel. This was very disappointing considering when I called earlier I was told I couldn’t get put on a list and I had to call when my flight came in. So just be careful that when you arrive you have a back up plan in case the shuttle stops running.

I booked a room with two beds, and I got one. When I asked to be given two beds, they said that they don't have any. It annoyed me a lot, but I was tired of looking for another hotel. The price for a room with two beds was more expensive, but I didn't even get a refund. Very bad experience!!!

Would not let my son check in because too young. He is 20. No refund issued for either night he was not even able to stay there. Had to urgently book another hotel near RIT that would let him stay and not be stranded at Rochester airport- and paid double rate booked. Horrible and stressful experience.

Overall hotel condition was good but it was very short staffed resulting in missing items (towels, soap) and services. Available staff were friendly but just overstretched and needed help.

The staff were friendly and advised me of the best time to leave for my 5am flight. The room temp was perfect- I never had to touch the thermostat! The bed was the most comfortable bed! I was in Floor 6, but the shower reached temp in seconds! I had dinner in my room having ordered from the restaurant downstairs. Great burger and fries! I will definitely stay here again.

Room smelled like pot. No soap in bathroom. No cream for coffee in lobby. No coffee ready in lobby next morning

Good stay for airport the next day

Good overall. Didn’t like the fact that we were given a room next to pool and there were to many running around and loud noise from kids. Everything else was good.

Breakfast should have been included in the stay

My daughter had a sleepover/ swimming party for her 14th bday. Everything was great

But the rose coloured glasses didn’t last long. The hotel is dated and needs some decent cleaning. The beds were clean but there was a lot of dust in our room. The pool was ok. A little cold, but the kids still went in. However the whirlpool was green and then marked out of order and never reopened. Pros- it was a quiet room, big tv, decent sized room Cons- every space needs a deep cleaning, not in an area for walking to amenities

Good

Had a wonderful day. Was close to the Kodak theater where we saw Morrissey would stay here again.

Stayed one night for early flight the next day. Nothing glamorous about this hotel. Room was clean, bathroom was fine. Pool was chilly and hot tub was not working/taped off. Close to some stores and places to eat as well as a restaurant on site. Airport shuttle was great as was the driver.

Everything

Decent

Great customer service

The elevator was out from saturday and was never repaired by the time we left monday. I was traveling with my elderly mother and aunt and had to climb 3 flights of stairs several times a day.

I arrived at 3:30 to check in and was told it would be an hour and a half to get my room. I had a 4:30 appointment and needed to get ready. They finally found a room. Not to mention the room prices were DOUBLED from the previous weekend because of a graduation at one of the local colleges. Talk about price gouging!!!

The property should have been closed. It was in disrepair with two broken elevators; no way up to the rooms but the stairs….for 7 floors.

We got Hotel at midnight due to flight delays. The elevators are down and we will have to carry the heavy sport gears up to the six floor with my 8 years old kid. The elevator was not fixed until two days later. The breakfast is supposed to open at 7am but no one was there until 7:20. We have to go somewhere else to get breakfast since we are in the rush for a competition. There are so many unhappy customers shaking their heads seeing the elevators are down for days.

When we stayed here 10/13/2024, both elevators were not working, and the toilet was not working.

Trash were in the hallway from multiple rm because they didnt bother collecting them. Flies were flying around. Just gross.

First of all ELEVATORS weren’t working they had me haul up luggage’s up five flights of stairs. I came to check in I had booked a two queen bed room they gave me a one kind bed and said we have rollaways and then they were like nope never mind we can’t bring it to you. Yeah ok as soon as we walk into our room we can spot the bed duvet being very dirty in a black color. We were there for two days and they didn’t fix the elevators. Staff was nice but hotel needs to really really do better

This is zero star service.

This hotel description talked a lot about luxury. There was NOTHING luxurious about this dump. I came here to relax. Key selling point was the hot tub. However, shortly after i checked into my room on the 5th floor, the elevator malfunctioned. I say ELEVATOR singularly since the second elevator has allegedly not worked for a year (I heard staff talking). It remained broken for the duration of my stay. I have a disability. So I either had to stay trapped on the 5th floor, or use the stairs. I had no choice a couple of times, and very painfully trudged the stairs. Otherwise I was in a "luxurious" prison cell on the 5th floor. The staff were useless - except for the 2 ladies on the night shift. The evening staff were lazy and useless. I had food doordashed and it was left in the lobby. I called the desk and they said they would bring it right up. A half hour later, I called again and the "ginger" supervisor finally brought my now cold food to my room. There is no excuse for such lousy service. This hotel is not "luxurious." The room was nothing special. The description on hotels.com mentioned "bathrobes" in the rooms. The staff said there have never been bathrobes. Hotels.com should remove the obvious false advertising from the hotel's listing. I spent extra money for comfort and luxury, and would have been better served at a Red Roof or a Motel 6. This Marriott is an embarassment.

Clean, close to airport, big room!

Only thing I did not like are their pillows, they are way too soft. I have to bring my own pillows. Other than that ..nice hotel close to everything.

Great service

Clean

Perfect

The pool and the kind ppl

Room is dirty broken nosiy, there were insects. Missing furniture and leaky bathroom. Amenities pool was dirty and green. Staff were friendly check was easy but overall not worth the money and it ruins the brand name Mariott

I brought the infection situation up to the front desk and they were dismissive.

Upon my return to the airport, which they knew when I was coming back because it is asked during the original booking; I called for my shuttle ride back to my car. My flight arrived at Roc airport at 11:52 pm. I called and a woman answered and laughed at me, telling me their shuttle stops running at midnight. When I questioned why I was never told this a week ago when I had checked in, she got snotty and told me "She'd see me when I found a ride back". and HUNG UP THE PHONE. Left me stranded at the airport, while my car was 10 miles away. This hotel is NOT convenient to the airport and should NOT have the word airport included in its name. I will be filing a formal complaint and will demand to be reimbursed for the total cost as this place was stuff nightmares are made of. Kathy

Very nice

The pool was cold and dirty,hot tub was dirty.the mattress in the room was like sleeping on the box spring, disappointed by that. I still have no idea what a consigeres room is about,asked front desk and no answer so I spent more for a room I could have gotten 30 dollars cheaper with a normal room.

Not bad

Staf not helpful

All good