Staybridge Suites Rochester University by IHG

The staff were very friendly. Also there are outdated photos of an indoor pool that was permanently shut down. Kids disappointed.

Exceptional

Loud in middle of night

Everything was great! Fantastic service and staff, Jesus is a gem!!! Breakfast is great, clean, comfortable rooms and great set up for a family. Wonderful location, will stay here again when in town.

A woman ran into the lobby during check in, running away from her crazy druggy boyfriend, who had just stabbed her in the arm. We were entertained sitting on back patio, watching the police try to track him down with dogs. This place needs security.

The staff, room layout and amenities, breakfast, and location made for a nice stay.

The staff, room layout and amenities, breakfast, and location made for a nice stay.

The property was very well located for my events at Univ of Rochester. The staff was incredibly kind and helpful and the homemade scones in the morning were top notch delicious.

I don't remember the women's name who checked us in on Saturday, late afternoon, but she was the most professional, helpful, happiest hotel worker we have ever encountered and that's saying a lot because we travel often. The hotel is in a nice location next to a river. The room was large, clean and comfortable. We highly recommend this hotel.

Our stay was wonderful. The staff was friendly and kind. The room was immaculate. Breakfast was plentiful and delicious. We couldn’t ask for more.

Our stay at Staybridge Suites Rochester was exceptional. Staff were very accommodating and allowed us to check in early. They provided us with information about the hotel. The room was clean and comfortable for our stay. Breakfast was decent, and coffee was provided 24 hrs. Will return if back in the area.

Rooms were clean and spacious, with full kitchen and supplies. Staff was very helpful and gracious. Breakfast was nicer than expected with fresh berries and fresh avocado, and lots of gluten free options.

Great Hotel! The staff, I mean every one that we encountered, was absolutely friendly!!!

Exceptional

Superb

location staff excelent

Very good

location staff excelent

The breakfast was excellent! Sunrise over the river view is awesome! Toiletries that come with room.

The breakfast was excellent! Sunrise over the river view is awesome! Toiletries that come with room.

Extremely convenient efficiency

Breakfast buffet was fresh and tasty. Hot coffee was available at all hours. Parking was easy. Location is convenient to multiple universities. Room 101 ( where we stayed ) was roomy, but the main bed is against a wall with a mechanical room on the other side that hummed all night.

We’ve had great experience at Staybridge hotels and we are adding this one to the list. Fresh baked cookies and friendly staff when you walk in. Complimentary drinks from mon-wed for guests. The room was nice with the kitchen and comfy bed. We had the river view which was nice cause you could see the university of Rochester too. Good breakfast. Deff will stay again :)

Everything. Nothing

Everything. Nothing

The staff were so friendly. I was always greeted with a hello or have a good day. The breakfast was delicious each day and very filling. The room was spacious with great amenities. N/a

The staff were so friendly. I was always greeted with a hello or have a good day. The breakfast was delicious each day and very filling. The room was spacious with great amenities. N/a

It was close and convenient to a lot of places. The noise. Some of the other occupants would yell and argue at early morning hours.

It was close and convenient to a lot of places. The noise. Some of the other occupants would yell and argue at early morning hours.

Was impressed with all the things provided in the room. Coffee Tupperware etc. and the breakfast buffet was top notch. Already planning another trip.

The front desk was friendly and went beyond what other do to accommodate our needs.

Room was clean, breakfast was complimentary and had many options, good location near amenities

I Loved everything about my stay....regretted not booking an extra night.

I Loved everything about my stay....regretted not booking an extra night.

Very good

Clean room. Convenient

Comfortable well kept room

Yes the room was spotless and staff was very pleasant great customer service

Clean, spacious, incredibly kind staff. Everything we needed!

The place is clean and accessible. I particularly like the suite set up.

We thoroughly enjoyed the spaciousness and remoteness of room 101! Check in was seamless. Your breakfast buffet was on point. Kudos to Thomas at reception. His friendliness will never be forgotten. Unfortunately, snow clearance on the morning of 1/1/2026 was a bit remiss. We look forward to staying with you again.

This was our second stay with this particular hotel and it was clean, friendly , and stress free

Xx

Exceptionally friendly staff. Mark W from the kitchen is a sweetheart

Rooms were clean and front desk staff was very nice.

Clean with a friendly staff

The hotel was great, but the highlight of our stay was the amazing and wonderful Front Desk Manager, Jesus Santiago. Beyond friendly, very professional and 100% fantastic. He answered our questions about the different neighborhoods, had great insights about the area and was extremely helpful and courteous.

Clean

Front desk service is amazing, everyone is very friendly. Rooms and clean and comfortable

Staff was super friendly Parking was safe and secure

Breakfast was excellent with many options.

We always like Staybridge. Its like a home away from home. In Rochester, its close to all.

The complimentary breakfast was a nice perk, though I didn’t enjoy it as much as I have at other places, my husband, however, had no complaints. The food area felt a bit cramped, but there were plenty of nice seating options available. The immediate area near the water is pleasant, but I wouldn’t recommend walking too far in other directions at night. There’s a convenience store right across the street that’s well-stocked and appears to be open 24 hours. Every staff member I interacted with was friendly and helpful. Overall, I would stay here again.

Overall it was a good stay.

Nice environment

Great hotel with a great reate from Expedia. They have their own discounts too.

Good breakfast, nice rooms. One receptionist needs training. At check-in, she even yelled when she did not understand my question!

This hotel is unsafe and next to ghetto!!

My kids said the breakfast wasn't very good. The cook was openly grumpy. Bad day I guess.

Clean, quiet, nice helpful staff, and plenty of parking.

The staff was courteous and the room was nice we got our moneys worth

The staff at this hotel are very friendly and helpful. The rooms are spacious and quiet.

Overall one of my favorite stays👍

Expensive

Staff pleasant and accommodating. Close to shopping

5 star hotel

Beautiful area for walking along Genesee Gateway park with our dog

Great and easy check in and out!!

The staff never told me I should check out at 12:pm. If not, they won’t refund the deposit to me. I was late for 30 mins check out, they said they won’t give back my deposit.

Very good hotel

The river view was amazing and great walking alongside on paved paths. For family stay the suite was perfect because of extra gathering space. Community lounge and fire pit was also very nice.

Good and friendly go to if you want to be close to U of R

Very comfortable, nice size mini apartment with kitchen. Staff was super friendly and the hotel is well run. Nice breakfast too.

Very convenient. Clean, spacious. Nice breakfast. Pleasant and helpful staff. Would stay again.

Great location, very comfortable quarters

Great view, close to attractions. The lady at the front desk at evening shift was kind and courteous on 4/21. Pleasantly surprised at the complimentary appetizers and drinks during social hour. Chef Mark made delish macaroni and cheese and the breakfast was great as well. Highly recommended this incredible stay .

Excellent

Nice room and 5 mins walking to university of rochester

Clean and affordable

Nice place

*

excellent

Good area. Room was spacious. Bed and bedding needs work.

It was a very convenient and spacious place near U of R.

Buena ubicación para la universidad, no hay mucho a los alrededores

N

Nice

It’s very expensive and very basic

Convenient

Overall excellent service

Hotel and rooms were impeccably clean. Danielle was incredibly wonderful and helpful with our stay. Location was amazing with a river view with paths that we enjoyed taking walks around. Breakfast was good and there's coffee and tea available by front desk 24/7. I would definitely come back here for my next visit.

Great clean, safe property in the U Rochester vicinity. Rooms are newly renovated. Would stay again.

Very quite only problem was would have liked king bed instead of queen

Great place, great stay. Staff were all wonderful and very helpful.

Perfect place

We returned to this property upon our return to Rochester. This is a very nice place. It is convenient to local eateries and shopping. It is located along the river and there is a pathway to stroll along. A breakfast buffet is offered. Unfortunately some items were missing when we went through but were filled after we left. The hotel is comfortable and the staff, friendly.

Never stay here anymore

Wonderful! We had a 2 bedrooms and 2 bathrooms for our family of 5- just what we needed

Everything was great, except for an angry chef.

Very very clean. Front desk clerk was very friendly. Breakfast a was good and our room was very quiet. We will be back

Location

Staff was rude and disturbing

The room was very clean and the place was very quiet.

There is no pool. But they do have a bar and breakfast in the morning. The staff at breakfast was not the greatest. Construction around the property. But overall very satisfied!

I had no idea when I reserved a room. That info needs to be on your website!!

Our room was nice and clean. Overall the stay was fine. A few things to note: Location wasn't great, there was HORRIBLE construction all around hotel/ a ripped up road, one way street was not great. The bar was not open (even on a weekend night?!) and there is no pool. (Yes, I see that is listed by the hotel as being closed permanently) The breakfast was ok, but the chef seemed rude to some other guests saying there was no additional food and to keep the lid of the food closed. There was also a very strong/odd smell in the hallway.

The property has pure potential, but the staff make it an unbearable stay

Loved the trails behind the hotel

The breakfast is great!

door

Lots of space in room and clean Thank you

The room had more to it than I expected. Which is great! Parking isn't too bad either.

Breakfast existed, but basic and plain. For example, the hard boiled egg was frozen solid. Only yogurt was sweetened. No bar seevice as advertised. All workers were very nice. Not many food places or markets nearby. I can live with all of it in exchange for proximity to the college, river, and bike path/walking trail. The trail is a gem.

Everything is good!

Great stay! Very clean! Highly recommend!

We liked this property to stay

Can’t say enough about this property. Room was spacious and clean.

There’s really nothing wrong with the hotel itself! It’s the surrounding area!! Drug dealers down the street and people zombied out!! Then the road construction right in front is a no go also!!

We always stay here to do. It’s convenience to the University of Rochester, where our daughter goes.

Area in general is a bit run down and they are ripping up the street right in front of the building but the staff and room itself were excellent.

Very pleased overall. Very convenient for visiting University of Rochester. Would definitely stay here again.

Every thing was great. Close to the hospital which was what i needed.

Seems to be close to everything. The staff was great while checking in

This was our second trip to Rochester in 6 years. We always stay at this hotel. The riverview is spectacular watching the wildfowl in the morning and evening is great. 5 mins from great restaurants.Has a bar and common area. We met our son for his birthday and had a nice celebration in the lobby. For walkers it is attached to a nice walking path across the river or in the park. The rooms were large and well layed out. Has a fitness center too! Was very clean and the breakfast had alot of variety. We highly recommend this for your next stay. We will certainly return.

Great staff and very "roomy" rooms.

Great location and staff

Clean and quiet.

We used previous reviews as our guide. Our toilet fill didn’t work during our stay. We asked for a repair within one hour of check in and someone came up and throttled the water shutoff and it would start for one occasion so that’s what we did each time for our 2 day stay. Really loud during housekeeping in the hallways. I thought it would be better

Close to Arena

Everything about this hotel is just wonderful. From the moment I checked in to the last day I checked out. The breakfast buffet was awesome. The staff was absolutely wonderful and helpful. The room was extremely clean, new and modern. Not to forget to mention how soft the bed was...wow! I didn't want to get out of bed. I will definitely visit again.

The deck overlooking the river is a fabulous, the suite beautiful, the breakfast great- one of the covert hotels we have stayed in - loved it!

Very pleasantly surprised with size of room, amenities, cleanliness, and firm mattress. The room was up to date and had a small kitchen with full refrigerator and sink and paper towels, sponge, and cleaning supplies. There was more, but I did not prepare any meals. The mattress was firm and comfortable. Although the bathroom was handicap accessible, it would be difficult to get a wheelchair close to the shower/tub. I would gladly stay again.

Enjoyable stay. Convenient area for us.

This is our go to place when we visit our daughter at U Of R

Clean, good rooma, safe and all the staff was incredibly patient and efficient. Ty much .

Staff was incredibly friendly. Great happy hour with food and drink incuded. Staff got guests mingling, which was fun.

It was convenient but the area did not offer any food options.

5 stars is not high enough for this property. Room was large, price was great, room was very very clean. Can't say enough good things about it.

Visited with my family. The location was clean & staff members were nice. Very close to the airport..

Clean and convenience

Clean, friendly place. Enjoyed the social hour with free drinks. Breakfast was yummy too!

Very nice staff. Good breakfast and a cute little bar for a beer and a snack. Right on the river.

Great value for money and an exceptionally comfortable bed!

We did not stay long at Staybridge Hotel, this was a back up option since the initial stay booked through another site felt me feeling unsafe. I knew I could actually sleep with peace of mind when we pulled up to the front door. The property was beautiful and inviting. The 2hr happy hour was a pleasant addition not expecting to enjoy a free beer and pizza slice before ending the night early. I’ve saved IHG hotels in my favorites due to our lovely experience at this property.

Great central location near the university. Nice staff, breakfast, happy hour.

An excellent large room with a very nice kitchen and bathroom. The linens were outstanding. Also nice to have such a large couch that could be converted into a queen-sized bed. Located near some interesting restaurants. I do wish that the hotel had dedicated pet-free rooms, as one of my family members has animal allergies. But, she didn't seem to have a reaction, so perhaps the cleaning crew does a very good job.

A lot of pan handling from benches outside the main doors after 4 pm

Although I was in this hotel for less than 8 hours, I was placed in a room that had an office area and someone was on the phone for a long time making it hard to sleep. Will never take this room again.

Great, clean place to stay. Close to Strong Hospital and airport. Nice linens, very good breakfast included in price.

We were passing through on a trip to Canada. We met with family who lived in the area. Our room was comfortable and the staff were nice.

Modern and clean