Fairfield Inn & Suites by Marriott Rogers

Convenient and reasonably priced Charging my credit card $60 for incidentals that I did not even touch

Poor

Great location! I was very disappointed with my stay at Fairfield by Marriott in Rogers, Arkansas. The first thing I noticed was the poor condition of the landscaping. The grass had not been cut and appeared overgrown, giving the property an unkempt appearance. Upon arrival, guests were supposed to receive welcome care packages, but the evening staff failed to provide them and never mentioned them during check-in. The room itself was also below expectations. The bathtub paint was chipped, which made the bathroom look worn and poorly maintained. The lighting throughout the room was inadequate, making the space feel dark and uninviting. I chose this hotel because it carries the Marriott name, which typically represents a certain standard of quality and guest experience. Unfortunately, this property did not meet those expectations. Management should take a closer look at the condition of the property and the level of service being provided. Based on my experience, I would not stay here again.

Great location! I was very disappointed with my stay at Fairfield by Marriott in Rogers, Arkansas. The first thing I noticed was the poor condition of the landscaping. The grass had not been cut and appeared overgrown, giving the property an unkempt appearance. Upon arrival, guests were supposed to receive welcome care packages, but the evening staff failed to provide them and never mentioned them during check-in. The room itself was also below expectations. The bathtub paint was chipped, which made the bathroom look worn and poorly maintained. The lighting throughout the room was inadequate, making the space feel dark and uninviting. I chose this hotel because it carries the Marriott name, which typically represents a certain standard of quality and guest experience. Unfortunately, this property did not meet those expectations. Management should take a closer look at the condition of the property and the level of service being provided. Based on my experience, I would not stay here again.

50 dollar pet charge is outrageous

The rooms were so loud, you can hear everything in the room next to you, every foot step above you. Just hard to relax when the ceiling sounds like it is going to cave in.

Lovely hotel and great breakfast.

Upon entering the room noticed many broken down pieces and in need of repairs. There was a broken headboard with huge chunk of wood missing, curtain broken and half hanging off, closet door broken. I notified the front staff with pictures because I wanted it noted so that I wouldn’t be charged for these things and also I paid too much money to stay in a room that was broken down. The front staff said “okay” that’s it, no offer to remedy this. In the middle of the night then realized the bathroom was infested with centipede resembling insects. Will not stay there again.

Parking Slow toilet flushing Broken curtain rod in room and when I reported it I was charged for it. I am a retired veteran and I didn't break the curtain rod. I should not have been charged. Also tha hallway carpet is worn and torn.

Parking Slow toilet flushing Broken curtain rod in room and when I reported it I was charged for it. I am a retired veteran and I didn't break the curtain rod. I should not have been charged. Also tha hallway carpet is worn and torn.

Very helpful staff

Passable

That’s good place to relax

Superb

Yes everything was great

Great place conveniently located for skiing at Schweitzer.

The room was clean. The pool clean. Close to shops and restaurants

Exceptional

Great stuff

Exceptional

Systems were down and now I’m awaiting a refund. I couldn’t get checked into a room I paid for.

Very Clean and comfortable! Computer system was down and wasn't sure if we had a room reserved.

Very Clean and comfortable! Computer system was down and wasn't sure if we had a room reserved.

Systems were down and now I’m awaiting a refund. I couldn’t get checked into a room I paid for.

Pleasant

Exceptional

Bathroom has mold. Tub wouldn't fill. Cieli

The hotel was way more than I expected for the price. We got a bag full of snacks when.we checked in, our room was spotless, and the beds were very comfortable. Best night of sleep I have had in a while.

Great facility and the location were centrally located to where we were going. Friendly staff and the breakfast were really good.

Complaint the automatic door closer was too strong, very difficult to open, required someone to assisted keeping door open while bringing large items in out or out. The handicap button didn't work properly. Will not stay again for this reason!

Room nice, hot breakfast great. Undisclosed parking fee. The hotel didn’t notify me of it, just ran the card on file after I checked out with notifying or requesting the fee.

Very nice and clean. Great location. Staff was professional and friendly.

Room was clean, breakfast was good (eggs, potatoes..), price was great. Was not expecting luxury just a good clean room at a reasonable price.

Clean room. Courteous staff.

Clean!

Short business trip

No smoke dector, just wires sticking out of the wall in one room. Black mold specks on ceiling of the other room. Not happy. Wy over priced. 3 star at best. Breakfast was so-so at best. Coffee was undrinkable.

TV in main room didn’t work. Staff have to carry dirty linens down main elevator which is small. Very limited breakfast menu. Offerings doesn’t measure up to Marriott brand.

Staff was friendly and helpful

Clean, comfortable rooms in a safe feeling neighborhood, with plenty of stores, restaurants, ect. in close proximity.

Breakfast was so good! My kid loved the chocolate milk! The free choc chip cookies was a bonus! Will stay here again!

Nothing negative about this visit. We will be back.

Pillows need to be more comfortable, there was some hair on the bathroom floor, elevators were super slow. Staff was pretty friendly for the most part.

Great location close to everything.

We stayed 1 night. AC was super cold, room was clean. Bathroom was large and clean.

nice

Limited access, traffic congestion.

Easy check-in; clean room; comfortable bed

Free breakfast, clean room and good shower head

Good

Good breakfast

Good free breakfast and good rooms , decor could be a bit more modern but otherwise a great room

Very nice

My initial room had a busted AC unit but they moved me rooms with no issue and promptly. Very helpful.

Great

Great lication for a concert at the amp. Good dinning options close by. Clean and comfortable rooms

The property had been renovated and looked great inside. However, the beds were hard and the pillows were terrible. Our two nights sleep were horrible. The landscaping was lacking attention and weeds we’re growing in the flower beds.

Amazing. Absolutely recommend.

Great stay excellent

Great! Comfy and clean

Hotel was very close to the highway and a bunch of restaurants, central to many things. Staff was welcoming upon arrival and most importantly the room and property were very clean and well maintained. Would stay here again.

Throughout the years I have stayed here numerous times. I have never been disappointed. Love the freshness and upgrades

Great

Very clean and comfortable. The staff was pleasant.

Counter top sink was falling down, Over head light in bathroom half the glass was broken off, Tv remote broke, room did not look cleaned, Front counter did not have a first aid kit to attend to my 7yr old that split his chin open ( should have gotten stitches ) trying to get out of the pool. I contacted Hotels.com and 3 agents pretty much hung up/left chat on me instead of helping. We ended up staying only one night instead of the two days we paid for. Hopefully Hotels.com will reach out and something will get done concerning this situation.

Staff here are really nice and helpful. The hotel is clean and service friendly. The shower curtains could be longer as the whole curtain wanted to billow into the shower and stick to me. Bed and pillows clean and comfy. Area is quiet and safe. Wish the upstairs neighbor could’ve not been stomping around but he knocked off before 11PM so it worked out.

Property was clean, which I appreciate. Hotel is RIGHT next to highway. Traffic noise was constant. Did not keep us awake but definitely a consideration. Central location was convenient.

The web page said hot tub. No hot tub . The elevator over heated.

It was good

Second time I’ve stayed here and it’s a nice hotel.

WiFi was useless, breakfast didn't have much selection. Beds were comfortable and nice hot showers.

Black mold in bathroom ceiling, bedside table sticky and dirty. Light had fallen out of the pool and was on the bottom.

Very clean & quite, will stay here again.

Good location. Nice

Good property, front desk worker (tall gentleman with a beard) was super personable and helpful. Breakfast options were nice. Would recommend this property.

Very comfortable and clean!

Next to a highway

Nice place

For the price of the room I was expecting a much larger room. Very disappointed in the room. We paid way too much for what we got. Will not stay at a Fairfield Inn again.

Stayed 2 nights. The check in staff were very nice. First night was quiet but the next morning I went to turn on the shower and the shower head fell off. The phone didn’t work to call the front desk so my his and went down to tell them. We were moved to another room. That room was smaller but the biggest issue was the window wouldn’t shut all the way and the screen was hanging off. When we left to go sightseeing we told the front desk about it and were told they would fix it. When we came back 5 hours later it wasn’t fixed so we had to listen to all the outside noise coming from the window opening. The location is great. Breakfast is soso. But the other issues are fixable if they would apparently try a little harder.

The property was unkept looking. Needed to be mowed and edged!

Property and rooms seemed very dated.

Liked everything and no complaints

Friendly front desk, breakfast was good, plenty of room to chill in the lobby.

Great value, peaceful area & great customer service.

Good stay at the Fairfield. Very clean, friendly staff, great breakfast.

When we arrived our rooms AC didn’t work. As it was in the high 80’s in Arkansas it was needed. We left to go sure seeing and it was fixed when we returned a few hours later. The closet door was also in need of repair, something I believe the cleaning staff should notify the maintenance or management about.

It was very good

Close to the interstate

Property was getting the main entrance renovated so guest had to enter through the side which was no big deal. Check in was fast and the place was clean and comfortable.

My issue with this hotel is, they had the air conditioner set on a preset setting and cannot be changed and it was hot in the room. In addition some the lights did not work in the room. I think it was over priced.

As expected

Good

Everything was good except for the unexplained $5.16 charge to my card.

Its a nice place to stay it was really quiet and clean the only thing I didn't like was we were unable to adjust the a/c so it was either hot or cold in the room

Will stay there again if needed!

Everything was wonderful

The hotel was very clean. I felt like the frontdesk may hav been overwhelmed. We had a issue with the tv and the front desk clerk was the only one working and told us he couldn't come up and look at it but would come up as soon as possible. I ask if we could switch rooms but there were none available any with queen beds. I asked to up grade but he said they only had King beds. It seemed like we were getting the run around. Steve did make it to the room and fixed the broken tv. The rest of the stay was fine. We slept well and the breakfast is basic but good. Nice indoor pool.

Overall it was better then i expected, only down side with this hotel is that it has very small pool. breakfast was good and there was plenty of food every morning.

Chemical smell in hall, outlet on table didn't work, door knob loose, security latch on door missing. On plus side, food was good

Lobby was great, staff were nice and breakfast was good. Unfortunately pur room hadnt been vacuumed, the iron was left out with water in it, and the trash can still had the residue from the previous guest.

The air conditioner in the room took a long time to cool the room and it was pretty noisy. The breakfast was good, and it was very clean.

It was a pleasure ..

They had lots of breakfast options, the blueberry muffin I had was delicious. It's kinda hard to find if you're unfamiliar with the area, the sign should be lit up at night and or some lights on the road where you turn would help a great deal. Overall very satisfied with my stay, would definitely stay again if ever in the area again.

Nice quiet location with plenty of shopping and restaurants around.

Friendly staff

Very nice for the price we paid

Fine, for a limited stay

The room was very clean and comfortable. The staff was very friendly. However, the ac unit in the room was extremely loud. It would go off and come on throughout the night. We didn’t sleep well at all. It was so loud that I probably wouldn’t stay there again.

Our family visit to the Fairfield Inn met our expectations. We have stayed at several and have been pleased. The staff were kind, the rooms clean and quiet, and the beds comfortable. The landscape needs a bit of attention. One of the tree branches made walking on the sidewalk difficult, and our short walk to the bakery across the street had excellent choices. There were two negatives: the shower curtain was short. We had to be careful when taking a shower not to have water flow onto the floor. Also, the 3rd floor temperature in the halls was a bit on the hot side, but the room temperature was pleasant.

Wonderful experience compared to our stay the first night at another property, stayed the last two nights of our trip at Fairfield

We were welcomed and the young man who checked us in was very friendly and nice and made us feel welcomed.

Hotel was clean and well furnished. Had no problems with our family of 5 staying in one room. But they charged me for parking, which was not mentioned anywhere when I booked the room. It showed up on my “incidentals” charge upon checkout. It wasn’t a lot, but irritated that it was never mentioned.

Nice comfortable room. Friendly staff greeted us at check in. The carpet was very wet under the air conditioner and appeared to have been that way for some time. When reported to the staff, they said that they were aware and that there was nothing they could do about it.

Staff was excellent. Room was clean. Breakfast was busy due to a team in house

The next morning we went down to the breakfast. It was 6:30 to 9: 30. We got down there at 8:15. All of the pancake mix was out. There was only a few breakfast sandwiches and some bread for toast. Other than that they weren't refilling anything and it was very slim. Other guests were mentioning this problem as well. Since it was still an hour before breakfast ended this was frustrating. Went back upstairs called Expedia and canceled our reservations for the next 3 days because we were very unhappy with this property.

Looked like landscaping had been neglected for the season. Unsure if related to the tornado damage in the area but lots of dead and unattended plants outside. Room had a small ceiling leak but bedding, TV, fridge and all amenities were perfect! Super clean, safe, fresh linens and bedding and had a great time! Indoor Pool was freezing cold and cloudy which was disappointing so did not use also fitness center was small also. Breakfast was decent with some made fresh options. Juice didn’t work. Overall a solid time but minor improvements could be made. Would recommend & would stay again without reservations!

Our room was fine but the young man working the desk at check in was engrossed in his computer with a reservation made on an expired credit card. Not ours but someone he was working on when we at. Something he saw spurred a curse word before finally looking up to acknowledge us. Less than 2 minutes but just not the best foot forward. Breakfast was good too but only one worker so all the guest were waiting on food to be refilled. During the week it may be sufficient but the weekends should probably have 2 workers refilling the food and juice…and cleaning the tables. Overall we had a good stay for the less than 18 hours we were there. 😉

Price was reasonable. Property was clean and well kept. Close to dining options and interstate. Would stay there again

Arrived at breakfast at 7am and there weee not any plates, forks or coffee lids.

The property was very nice and the staff were excellent. We arrived just after they got electricity back after the storm so there was no wifi access or television service during our stay.

The facility was clean, neat, and well maintained. The breakfast was hot and fresh.

No tv because of the storm a week ago which was disappointing, but understandable.

Very nice place, clean and well kept, beds were amazing

Was very disappointed that I had to be told after checking in that the pool was closed and no arrangements made for using the pool at another property. I specifically selected this property for the pool and because I prepaid I was unable to cancel and find another hotel even though I paid the normal rate for the hotel with all of its amenities. Needless to say we ended up renting a private pool from someone. Also there were gnats in the bathtub I had to wash them down the drain. I chose to just go ahead and find another place to stay was so disappointed.

It was handy to where we were going

Very disappointed to find out the front entrance was under construction and unavailable. It was extremely difficult for my disabled veteran spouse to navigate the facility.

No water. Busted water line in lobby. Spiders in bathroom. Couldn’t use lobby door.

Main entrance under construction. Garbage by elevator overflowing for more than 24 hours. Garbage by temporary entrance overflowing for more than 24 hours. Cleaning staff barged into our room at 0830 and then again at 1000. Staff children running around office and lobby. Breakfast poorly stocked.

I liked the ease of use of this facility. It is close to Crystal Bridges museum and provided easy access to the interstate.

Breakfast was so much better than other hotels' breakfasts. Eggs and crispy bacon were the best.

2/3 Towels were stained

Hotel was comfortable and close to restaurants

Staff at check in was friendly and helpful. Room as clean and spacious. Breakfast was good, we had the oatmeal and eggs. Walking distance to Applebees for ribletts for supper.

We got a suite and it was a lot smaller than expected. Rachael at the front desk was so friendly and helpful! Breakfast was great!!

The entryway is closed due to renovation and the alternate entry was locked. We had to wait for another guest to let us in to check in. Once inside, the service was good. The room was clean and the bed was comfortable, but the deadbolt did not work. Everything else appeared clean except the stairwell near our room, which needed to be vacuumed. The downstairs bathroom was out of order during breakfast. Later the downstairs bathroom was being cleaned while my family member was showering in my room. When the bathroom became available after cleaning, the soap dispenser was empty. Nevertheless, it's a decent hotel overall.

Front entrance is under construction. Inconvenient entrance though temporary.

Breakfast staff was promptly responding to guests questions and kept food accessible