Shilo Inn Suites - Salem
About Shilo Inn Suites - Salem
Shilo Inn Suites Salem is offering accommodations in Salem. This 3-star hotel offers a shared lounge, a 24-hour front desk and free WiFi. The property is non-smoking throughout and is located 9 miles from Enchanted Forest Theme Park. All guest rooms come with air conditioning, a flat-screen TV with cable channels, a fridge, a coffee machine, a shower, free toiletries and a desk. Rooms come complete with a private bathroom equipped with a bath and a hairdryer, while some rooms at the hotel also have a seating area. All rooms will provide guests with a closet and an electric tea pot. Portland International Airport is 53 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Café / coffee shop
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews indicate a mix of positive and negative experiences. Guests generally appreciate the cleanliness of the rooms and the helpfulness of the staff, but there are recurring complaints about the slow and unreliable elevator, lack of breakfast despite advertisements, and outdated facilities.
- Clean rooms
- Helpful staff
- Slow and unreliable elevator
- No breakfast despite advertisements
- 3/5
The rooms were pretty clean and the front desk staff was very helpful and accommodating. The rooms and property are old and rundown. The seating in the rooms were falling apart and dated. We had two rooms and needed them refreshed on our third day of a four day stay. We made sure NOT to put out the “Do Not Disturb” on either room before leaving for the day. Upon returning in the evening neither room had been touched. We ended up having to hunt down our own clean towels and coffee cups, which was not a big deal. It wouldn’t be my first choice for a stay but we were in a pinch so it was fine.
- 2/5
The property is under renovation. That was not disclosed. The fire alarm went off in the middle of the night.
- 2/5
Called and asked if they had a pool was told yes. However it is out of order. Not enough towels. Sugar ants everywhere! Fire alarm pulled by drunk person at 1am. Left standing outside with not one word from staff on what was happening.
- 4/5
Staff was really nice, the hotel was clean, but in the process of renovation, which it needs. Definitely worn counters etc, but should be nice when done. The only problem was no swimming pool. It was advertised and double checked on to make sure they had one, but they didn’t have one available. Our two granddaughters were very disappointed. We wouldn’t have stayed there if we would have known.
- 1/5
When my husband arrived to check in, he was informed that the reservation had been canceled. The explanation given was that the hotel had sent a message through the Expedia app two days earlier requesting a callback. However, the message did not indicate that the matter was urgent, that it was related to the reservation, or that there was a system issue that could result in the booking being canceled. There was also no follow-up communication through another channel or even a second message emphasizing the importance of a response. We were told there was a "glitch" in the system and that the hotel could not provide additional details through the Expedia message system. Regardless of the cause, canceling a confirmed reservation without clearly communicating the risk to the guest is unacceptable. Because this occurred during WOU graduation weekend, alternative accommodations were either unavailable or significantly more expensive. The lack of communication and the handling of the situation created a great deal of unnecessary stress and inconvenience. This experience reflects a serious breakdown in customer service and reservation management. I hope management reviews these procedure
- 4/5
Our stay was pleasant. The staff were very friendly and the room was clean.
- 1/5
I’m just letting you know that your rooms are not worth the price. Very very dirty. I couldn’t even leave my socks n shoes off since the floor made my feet very filthy. The couch had the cushions flipped upside down cuz the correct side looked like it hasn’t been cleaned in months. I will never ever stay here again A lot
- 4/5
Clean rooms friendly staff nice size room Pool and hot tub were not available.
- 1/5
Lady at the desk was very friendly I was charged twice for this stay. Once from the hotel and from Booking.com
- 4/5
Customer service friendly service. Still under renovation.
- 5/5
Friendly staff No breakfast
- 5/5
Elevator, room very spacious
- 4/5
The room was clean, the bed comfortable, the pillows weren't very comfortable. They got rid of the pool and breakfast which sucks.
- 4/5
Very courtesy oriented staff accommodated a late check in time very well.Helpful with local restaurants nearby.Very friendly
- 3.5/5
Good
- 1/5
Stayed during the middle of Renovations BAD IDEA, the halls smelled like urine..no pool as advßßertised...mold
- 2.5/5
I always enjoyed staying here but didn't like the joining room and bad smell when u go through the door Joining room
- 3/5
Shower head had almost no pressure or water. My wife thought the bed was uncomfortable . Nothing available in the morning except coffee. Overall, the room was very clean and nice.
- 3/5
Idk it was a good in and out place but not a place to stay with the family. The property smelled of cigarettes and marijuana. Not a huge fan
- 1.5/5
The TV had good channels The bed was so uncomfortable it was worse than camping. The front desk lady at night when I checked in was super snotty. We didn’t have a phone in our room so we had to go all the way downstairs to ask for stuff. It would have been great if they had a snack bowl in the morning.
- 0.5/5
Nothing!!! The place stunk like cigarettes and urine! It was so gross, do not book this place. Everything. Everything was old, dirty, smelly!! We had a long hair in the fridge. They were under construction as well which they should just tear down the whole building. It was trash!
- 3.5/5
Close to destination Bed is comfortable Lots of mirrorS Friendly staff Lack of continental breakfast. Cleaning on 2nd night they dropped off what we requested but didn't take the trash out.
- 3.5/5
Bed is comfortable Lots of mirrorS Friendly staff Lack of continental breakfast. Cleaning on 2nd night they dropped off what we requested but didn't take the trash out.
- 4/5
Quiet and clean. I was on the 2nd floor with my dog, so it was a little on the noisy side.
- 2/5
Housekeeping had done a nice job on the room and the bed was comfortable. The front desk staff was nice. We reserved a non-smoking room and upon arrival had clearly been given a smoking room. The room reeked and they were fully booked so no other rooms were available. This must happen often because the desk clerk had a room spray she offered to spray. Items we left in the room have a smoke odor now, some of which aren't washable. Would not recommend. Additionally some people appeared to be living there, more like a motel in that regard.
- 2/5
Housekeeping had done a nice job on the room and the bed was comfortable. The front desk staff was nice. We reserved a non-smoking room and upon arrival had clearly been given a smoking room. The room reeked and they were fully booked so no other rooms were available. This must happen often because the desk clerk had a room spray she offered to spray. Items we left in the room have a smoke odor now, some of which aren't washable. Would not recommend. Additionally some people appeared to be living there, more like a motel in that regard.
- 4/5
The staff was very friendly especially the front end clerck dont recall her name but shes the one either the tattoos and the day we went sprained her arm. She made a few recommendations and also treated us bery well each day we saw her. The elevator takes a while to come up and down, there are a few stains in the hotel room, the blankets as well had some permanent stains that didn’t look too appealing
- 4/5
The staff was very friendly especially the front end clerck dont recall her name but shes the one either the tattoos and the day we went sprained her arm. She made a few recommendations and also treated us bery well each day we saw her. The elevator takes a while to come up and down, there are a few stains in the hotel room, the blankets as well had some permanent stains that didn’t look too appealing
- 5/5
Exceptional
- 5/5
The blankets are a little stained
- 5/5
Friendly caring staff.. The blankets are a little stained
- 4/5
The service No amenities
- 3/5
The property is under construction and it's a very old building, issues with hot water. Room was spacious and staff was great. In reality, place shoukd nit ve open until it is fully renovated.
- 5/5
I enjoyed my stay. Simple, clean and functional rooms served me well during the stay. Restaurants, stores and amenities are all within.walking or short drives. Excellent choice for cheap but comfy stays 👌
- 4/5
Under construction.
- 4/5
The room was big and clean. They are under construction and remodeling the property so there was that but u think when they drove it going to be a beautiful motel
- 5/5
Everything went smoothly
- 5/5
Rooms clean, covered parking, nice staff
- 3/5
It was a fair stay, they aren’t going to wow anybody but the staff was very nice
- 2/5
At 7:30 am they started hammering on level 4, I was on level 3, also got in shower and thought it was going to fall thru floor it was so creaky
- 3/5
Wish there was warning that construction is happening at the time of our stay. Also wish the bath towels were larger.
- 5/5
The staff was so kind and helpful and knowledgeable not just the manager and desk clerks also the maintenance and housekeeping. What a wonderful stay. I will be telling everyone about it.
- 1/5
The property was run down, but they were clearly in the process of renovating. There were signs stating that there would be construction noise 8am-6pm. Not a problem. The room was clean, and decently appointed. The lighting is mismatched and some bulbs are bright white and hard on the eyes. Empty tissue box, but whatever. The issue is that the elevator has a sign saying do not go to the 4th floor because it’s under construction. My room was on the 3rd floor. I’m not sure why it was so critical for the room directly above me to have work done in the middle of the night! I’m talking power tools after midnight!! And when I told the front desk, she said she would “definitely be talking to them” about it!! There was a lot of movement on my floor and I was not comfortable leaving my room. Turns out that this hotel is not in the best spot. It’s set way back and the parking lot is dimly lit and a little creepy. Anyway, the people who work there are actually very nice, so it’s not like I was mistreated or anything, but there didn’t seem to be a lot of people staying there, so maybe don’t use power tools in the middle of the night above one of the few occupied rooms!!!!!!!
- 5/5
Property is currently undergoing renovation and most of the facilities are old but their cleanliness and safety is 7.5/10. Front desk staff were very professional and friendly. I’m sure I’d like to stay again once renovation is completed.
- 4/5
Room was clean, minor issues with the TV, but were fixed right away. Check in was quick
- 2/5
Check in was ok but clerk was busy lecturing me on how things worked so finally get floor we were on and were greeted with car pee smell very stained up carpet finally in room all furniture was gross broken down and straight worn out! The bed was good enough but the pillows were just old lumpy and terrible. We walk out of the building to walk dogs to be greeted every time by people smoking right by the door which we had to walk thru the pet area was covered in tall weeds. This entire property has changed. I’m pretty sure they have several people who are taking up permanent residence at this location, felt more like a flop house than hotel. This will be my last time staying there
- 4/5
In the process of remodeling and cleaning up the place
- 1/5
Cons: sketchy area, feels like 1970s in rooms and exterior. Bed was awful, tiny pillows either concrete hard or super soft with no support. Entrance feels bare, smelled like garlic all on the 3rd floor. TV had mostly purple picture. The only saving grace .. we only had to deal with it for 1 night.
- 5/5
Great stay
- 2/5
2. The entire place reeks of urine and cigarettes 3. Sketchy people were coming in and out of the hotel, rooms and around the parking lot. Honestly none of us did feel safe and we would bring our valuables with us. 4. We had to close our door hard, almost slam it close, as it would not close properly 5. The room at first looked fine, but looking at it closer it was disgusting. The floor was sticky. The bed, pillows and sheets had a weird smell mixed with cigarettes. 6. Towels had weird stains on them 7. The shower curtain had very questionable dark brown stains/droplets on them 8. Sleeping was almost impossible. People would make noise at all hours, dragging and moving stuff around. People yelling and arguing. Honestly it was like walking into a shelter. 9. Almost no one was ever at the front desk. I would not recommend this place and would rather spend extra money at the nicer hotels around. And at least feel safer and clean.
- 3/5
Staff smoked right outside the door. Someone else’s fecal matter came up in our toilet!!! Not an offer to come up and sanitize our toilet. Construction manager was rude and condescending when I was confused about the parking. If I could’ve canceled without being charged I would have.
- 5/5
Everything was great, and the person at the front desk brought decaf packets to my room when she wasn't able to find them quickly at her station. 🙂
- 2/5
No, they canceled my reservation before I arrived. The text apologized and said the property was closed.
- 5/5
Friendly staff, clean room and quiet
- 2/5
Room smelled horribly like cigarette smoke
- 4/5
The staff was very friendly. The room was very clean. The place is a little run down but they are remodeling. Overall it was a good place to stay. I would stay there again
- 3/5
The hotel is under construction. Room was ok, clean but older
- 4/5
Friendly staff. Clean quiet room. Convenient location.
- 5/5
Clean, great space 👌
- 3/5
Yes
- 1/5
It smells like an ash try construction right above us could not sleep
- 2/5
I usually always stay there when traveling to Salem, but this time they gave us a third floor room and remodeling is going on in the 4th floor. Whoever is working up there started early for a Sunday morning and we were woke up by the hammering and dropping if tools. I complained to the front desk but got the usual “we will let the manager know”. I won’t stay there again if they try to book us right under a construction site.
- 5/5
Staff was nice, room clean, may stay was pleasant.
- 5/5
Helpful and friendly staff, cleanliness of the property and room covered parking 😇
- 4/5
Nice big room / almost like a suite. The room was great but overall property run down. No breakfast available. Seemed like there were long-term residents living there.
- 2/5
Staff and the outdated facility even after they went through a remodel.
- 5/5
Had a great night, everything was and quiet.
- 5/5
The room was spacious and suet clean.
- 5/5
My room was clean, quiet and comfortable. It had all of the things I needed to feel at home. The covered parking was convenient and the staff were friendly and helpful especially evening the desk person Alexis. She was fun to talk to, informative friendly and super helpful. When I come back to Salem I will definitely stay at The Shiloh Inn again.
- 4/5
The hotel is tall and set back off the street behind a diner and small strip mall. The entrance to pull into to reach the hotel was not immediately obvious at night because the signage was low, unlit and included a list of other businesses.
- 5/5
The room was very clean, cozy and the front desk lady was so sweet and very accommodating.
- 1/5
No one on site when checking in, took about 15 minutes for someone to come to the front desk. Hallways smell like pee. Bed bugs on bed
- 3/5
Also, the last two nights I was there there was people running in the hallways and talking loud and music after midnight.
- 5/5
The reception desk was very good at explaining how important it was to keep your car parked in between two ends of the hotel in order for you to avoid getting towed. Parking was close to the building and around the building. The front desk was able to find my reservation very quickly so I could tell that they were prepared. Another client has said that she was really busy but she still is very kind and happy. I really appreciated her positive customer service mindset. She explained different things for me. Went up to my room and I was impressed with house Spacey the room was. I was more impressed that the building itself probably of course is not the newest but it was very well cared for very clean and had so much space to put your personal belongings too. Just going into the room was a large mirror in front of the sink and the counter space around the sink was large enough then there was a lower counter space next to that attached where you could put your other belongings or your tote bags. Then when you walked into the space close to your bed bed sheets were folded under the mattress tightly clean everything the counters were clean that you put you're provided a little bit of everything. I was grateful for some hotels that have a lower price like this one had for me you don't get soap or conditioner or anything like that but this place did have all the basics. The offered you soap of course for your hands so for bathing a small shampoo small conditioner extra toilet paper.
- 5/5
Ok property and room
- 2/5
TV didn't work
- 3/5
Mold around the tub
- 5/5
Room size was good. Shower is very nice with several safety bars.
- 5/5
The staff was very friendly & helpful.
- 1/5
Room was run down and super dirty and not sanitary. So much my wife refused to take her shoes off or use any of the bedding or pillows. Supposed to stay 3 days checked in late around 10pm woke up checked out and went to another hotel
- 3/5
Staff were great
- 4/5
Overall the rooms are just dated as expected. I would stay again
- 4/5
The ac worked good
- 1/5
.
- 4/5
The staff were friendly and welcoming. My room was clean, quite large, and comfortable. The lobby is pretty bare, with just a few chairs and tables and complimentary coffee which I did not try. The elevator flooring is in need of replacment (missing linoleum in places). There are several shops and restaurants in walking distance. I ate at the Sassy Onion and recommend it highly based on my one meal and the crowd that was waiting to be seated.
- 1/5
This hotel was super fun D
- 5/5
Very comfortable and clean room
- 4/5
The room was clean and tidy, everything was in working order. It could use some cosmetic fixing. Stay was pleasant and quiet. However, the parking lot and pet areas are in need of desperate attention. I would not stay again with a pet as the pet area is atrocious and in need of cleaning. After discovering this we walked elsewhere do to minimizing exposures to disease and parasites.
- 2/5
Shilon is a ghost of itself . In its day, premier hotel. Now it is basically dive. Check in >a person basically jams mismatched and.a green clump hair on.top of.head. checked.us in for.first.of.2 nights we.prepaid. next day.we.return from all.day tournament.to be locked out. Check in again. Never saw logo wearing employee. Room was clean per.say but.horrible condition. Donation level furnishings. Elevator floor has wear holes and is held down w painters tape..not.duct.tape which ..if you know you know. Definitely should have stayed at double tree across street or comfort in 2 blocks away.
- 2/5
2. Listing was for one king bed and one double bed, but the double bed ended up being a very uncomfortable pull out sofa bed. This was not disclosed in the booking process, and seems like this should have been disclosed.
- 3/5
Rooms are old, renovation requires
- 1/5
Property was in a fair location. I was very disappointed in the cleanliness example front entrance had bird poop all over entry way. It needed a good cleaning. Elevator's fooring was badly damaged and needed replacing. Our room 's furniture was ripped and torn. In general the whole was building was badly worn down. Needs repainting and deep cleaning.
- 3/5
Not sure of surrounding area
- 4/5
The room had the smell of cigarette smoke, but after opening the window it was fine. Bed was comfortable and room clean.
- 1/5
The website says that this property is pet friendly The Shiloh Inn Motel, and they will not accept cats which I think they should specify that. And I was told over and over again that it was a corporate decision, but she couldn’t tell me why so I think also she was very rude And so I was turned away because I had a cat and not a dog so beware if you have a cat, they’re not pet friendly.
- 1/5
I canceled my reservation and week before my stay. And yall still charged me. I am very unhappy. And would like a refund.
- 3/5
To stay is ok, it is just need a little more clean and the parking lot needs pression washer.
- 3/5
No room services
- 2/5
The roof in the shower was falling down, spots on the floor, pillows were aweful
- 4/5
For the price, it was a great place to stay, and the staff was great. I felt safe. Not a lot of road noise. Easy on and off the freeway.
- 5/5
The air conditioning kicked in pretty quick for a warm night.
- 5/5
No automatic opening doors to get into the hotel. Difficult to navigate with luggage.
- 3/5
None
- 5/5
Fantastic price and nice size room. Air conditioning works amazing. Hotel staff very courteous and helpful. This is our go to hotel.
- 4/5
Stay was fine, room was clean, sad the pool was under renovation. Looked forward to that but overall we loved our stay!
- 5/5
Nice and clean
- 4/5
Surrounding area leaves a lot to be desired, but had no complaints about hotel itself.
- 5/5
Nice and clean.
- 4/5
Overall, the hotel was ok. The staff was amazing, very nice, and caring. If you drive a large SUV or a Truck, the parking is very challenging.
- 5/5
The person working the front desk when we checked in was very nice. I think their name was Marlyn but I can’t remember, but he was friendly.
- 3/5
Completely average. Okay price for an okay crash pad. The bed was comfortable and clean enough but the rest was dingy. No breakfast (couldn’t find clear info), closed amenities. Coffee bar available with powdered creamer. Toilet ran all night. Totally okay for a totally okay price but if it was more than ~$75 I paid it wouldn’t really be so okay.
- 4/5
The room was not fully swept. The beds seemed small but the price was reasonable.
- 4/5
Staff was kind switched rooms for us with no questions asked. Clean .
- 1/5
Take out of your list
- 5/5
Convenient location, friendly staff, and food options nearby.
- 2/5
The lady at the front desk was rude at check in and check out. Walk paper pealing, mold in the shower, felt like you might fall throne shower to the room below because when step into the tub if made boat it flexed, curtains half off the rod… in general very poor condition.
- 5/5
Everything was clean and the room had plenty of space
- 2/5
Was top floor. Door didn't lock. Tv didn't work with remote. And smells bad but had roof over our head at least for our anniversary
- 3/5
Front staff was very friendly, but the area is quite sketchy and the building/rooms are in disrepair. There was a very strong smell of bleach when I entered my room, which I guess means it’s clean, at least. It’s also difficult to see where to turn into from Market Street and the parking lot isn’t well defined, front desk has to warn everyone where they can and can’t park. Certainly not anywhere near the standards I thought Shilo Inns upheld.
- 4/5
Property is very dated, house keeping and other staff were great. Kind of looks like they don’t have a maintenance guy. Bunch of easy small jobs. All an all good place to sleep
- 5/5
We particularly loved the covered parking and convenient access through back door and to the elevator.
- 4/5
Stayed overnight driving too and from our destination. Convenient location just off freeway. Good for overnight stop. Staff very friendly and helpful especially Cassia
- 5/5
Super friendly staff! The ac was on when i entered my room. It was almost 100 degrees outside! Beds were super comfy!
- 4/5
Room was clean and ac worked really well. Staff were very accommodating. Older building but a good stay.
- 3/5
No breakfast, needs updating on maintenance.
- 3/5
Carpet was sticky for some reason
- 4/5
Carpet was sticky for some reason other wise stay was great
- 3/5
This is a decent motel. It was clean. The room was spacious with a microwave and refrigerator. It's a bit dated. The furniture is old and rather worn. It has only one elevator, which can get busy at times. There was plenty of parking when I was there. One restaurant is located next door for breakfast and lunch.
- 4/5
Older building, smells like old Smokey carpet
- 1/5
The staff was kind, but the hotel is old. The elevator had a hotel in the floor which was covered with blue tape. The first room I was in had broken curtains, smelled like smoke, and had old chipped furniture. I changed rooms, and it had an old smell. I opened the windows and turned on the air which helped a little .The couch had rips in it. The bed was uncomfortable, and the pillows were small little squares. If I was staying more than 1 night I would have left and went to a different hotel. I will not be returning to this establishment!
- 2/5
Very run down, pillows were throw pillow size, furniture falling apart. Pay a little more and get something decent
- 2/5
The place needs a serious renovation. It smells horrible and has to get a room change. And per the receptor I wasn’t the first one to request a similar change. Tons of people had snuck in dogs to a floor where dogs weren’t allowed. The dogs even got into a fight when I was arriving to my first room. Horrible.
- 4/5
The staffs are nice and professional. The beds are clean and comfortable.
- 5/5
Large clean rooms. Very quiet.
- 5/5
Easy access but a little hard to fine better signage
- 3/5
Unfortunately it wasn’t a good experience. The first room that we got, it was not ready. Beds were unmade and trash bins full. We had to go back and ask for another one. The other that we got was better but still not quite clean either. I won’t detail everything that I found but just the major that bothered me.The rooms are very outdated, there were pretty big stains on the carpet, the tub would squeak every time you moved,I found a few hairs on the towels and the room had this musty smell to it. Overall the property is old and very outdated.
- 4/5
The staff who checked us in were so friendly and welcoming, which made a great first impression. The room itself was clean and comfortable, though I did notice a small red stain on the floor near the door and a light out by the window. Other than that, everything was pleasant.
- 4/5
Rooms were clean and spacious
- 4/5
We got a non smoking room yet the whole hotel smelled of cigarettes. The halls were so old and smelly. We got this hotel because it said it had a pool and free breakfast, but it didn't have either. Beds were not the most comfortable. You get what you pay for.
- 1/5
Room smelt of cigarette smoke and room was super dirty. Pull out couch was full of crumbs and dirty sheets. Absolute terrible place. 0 star never ever stay there take my word for it. Grungy crackers room there for one night stands. Stay away!
- 5/5
The property is older but nice. Cant beat the price.
- 4/5
Perfect if you're traveling with a 2 year old Boston terrier and 15 month old, 31 pound Labrador retriever! Washable floors, no lush carpet. So this particular accommodation was not a luxurious stay but it was what we needed. Price was fine. Staff very friendly.
- 3/5
No food
- 4/5
Not a luxury hotel, but very nice hotel at a reasonable price. With renovations in progress for pool are, it will rank higher.
- 3/5
The are where the coffee table they have is dirty It wasn’t good
- 4/5
Its an ok place to stay. Excpet the owner all stafss are good it seems.
- 4/5
We had a total of 4 bedrooms, 2 of which where very clean and in good condition but the other 2 had the furniture in very rough shape. Staff was very friendly and quick to check us in. Hotel is in a great location, with restaurants and attractions for kids withing walkin distance. Pool was not in service and breakfast is not offered.
- 3/5
This was what you would expect for a Shiloh Inn.
- 1/5
We got there and almost instantly realized that this place was not near as nice as advertised. We stayed for 2 hours and left. There was one employee working. The elevator was is
- 2/5
The staff at check in was very friendly and I appreciate him. This facility is worn out and the carpet in the hallways and staircase is worn, stained, and has visible filth. The room isn't a smoking room but smells a bit like a smoking. Wall paper is torn and stained in hallways.
- 4/5
Its was a bit noisy in the area, and bed not comfortable
- 2/5
3rd floor reeked of cig/ blunt smoking.
- 2/5
Not very clean place. Clearly very old. Smelled like cigarettes in the halls and elevator. All the amenities inaide the room were extremely outdated and old.
- 5/5
Good place
- 4/5
Clean and convenient location, with large rooms and a nice kitchenette. The property is fairly dated, and worn. Bathrooms need fixes like loose tub handles, the light switches were very finicky and need replacing. But all-in-all a comfortable stay.
- 3/5
The room itself was decent, but the entire facility reeked of cigarette smoke...had to sleep with the windows open. Location not very quiet.
- 4/5
The area around the hotel seemed kind of shady, lobby looked a little on a low budget side. However room was a pleasant surprise. It was clean, spacious with comfy beds and all the things you expect of a hotel room. Everything was working properly. We had a very restful stay.
- 2/5
The tv in our room didnt work. Staff was suppose to come up and check it, we called twice they never showed and the tub in our room sounded like we were going to dall through the floor. They need more staff in the afternoons 1 person cant do it all
- 3/5
We had stayed at other Shilo Inns before and this one was outdated. There was clearly water damage in our room with mold on the celing in the shower. The walls were thing and we could hear the people above us very clearly. But the location was convenient.
- 3/5
It was clean, under some sort of construction, and the photos of a onsite restaurant and lounge was false. covered parking was nice as it was raining like crazy. Elevator felt kinda sketchy - was ultra slow and had a piece of cardboard taped to the floor to cover a hole.
- 1/5
The room smelt really bad and the furniture was old and banged up really bad. Floor was sticky. Bathroom was awful. Toilet seat was broken. Front desk gal was very nice and I liked that you can take your pets. The lobby area was very bare and the entire hotel needs to be gutted and remodeled.
- 3/5
Staff was super friendly and nice. Building was old, sound carried a lot from other rooms/hallways, and there was some mild cleaning issues in the room. Overall fine, but probably won’t stay here again
- 5/5
Beds
- 2/5
The room had a broken shower knob that made use difficult.
- 3/5
Meh
- 5/5
Bummed the pool was under renovation. Otherwise great hotel
- 5/5
Front desk staff always very friendly. Location is perfect and the rooms are very clean.
- 4/5
So the only bad thing with our stay when we first got there the room we had smelled terrible it was on the animal floor I guess and it smelled like pee. But the front desk was amazing and helpful and moved us with no problem.
- 5/5
The staff especially the front desk are fantastic. Always very friendly and professional. Every visit has been very pleasurable.
- 3/5
So-so hotel. Was clean just boring. Entry lobby was strange. Check in guy was not interested at al. Check out lady was nice and friendly.
- 3/5
I've been to or stayed at Shiloh Inn multiple times over the years. This one I have to say was by far in the worst condition! Walls have large dents in them, the bathtub, where you take your shower, creeks as if the floor is coming undone underneath the tub. Downstairs in the main lobby was pretty messy. Although the people working were very nice. I was assuming there was breakfast but absolutely none. I will not ever stay in another Shiloh if this is the way they are. Unfortunate!
- 5/5
Great value, clean and quiet.
- 3/5
Last minute booking. The room was quiet, bed comfortable. Very dated, a bit run down
- 5/5
Pleasant experience all around. Cordial staff and the room was great
- 5/5
Counter staff was very friendly! Room was large and clean! Much nicer than expected for the price!
- 5/5
Muy buenas ubicación y muy limpio exelecte personal
- 5/5
They went over and beyond for me I felt very comfortable with the service on my stay I had a little issue with my tv they fixed it with no hesitation I really appreciated it even though my stay was very brief I had a good time thanks definitely recommend for the price as well
- 4/5
The customer service was great from the staff at the front desk. It was pretty inconvenient that there was only one elevator for all guests to use, but everything else about the stay was good.
- 2/5
This property was way it's prime and appeared to not be maintained inside or out. It was clean and the front desk staff were awesome but it really was not in good shape. It looked like the owners were just waiting to sell it or something. There were birds living in the covered area outside the entry door and there was bird poop everywhere!
- 5/5
Our room was clean and spacious. My wife and I would stay here again. I give Shilo two thumbs up. I'd give more, but I only have two thumbs 😁.
- 5/5
I stay here in Salem shilo quite often. Reasonable prices and great staff, very professional and friendly. Clean room’s and quick check in.