Comfort Inn and Suites Near Medical Center

Clean room, friendly staff

Woke up bitten sheets where stained not so great

Has a picture of a laundry room , has NO laundry room with washing machines or dryers , Which makes no sense with having a pool . Rooms are clean but outdated . Also tvs are not smart tvs , so no YouTube for small kids . Exercise room has 4 machines TOTAL , two of which where out of order. Breakfast was a huge line ,& not much variety , everyone waited forever to make waffles (which is a main breakfast)

The room we had stinked like a mop bucket water , the floor was soaked and wet and when asked about it was told the room just was cleaned but over night when we woke up the floor was completely SOAKED. The hallways smell like feet I will never spend my money with comfort inn suites any location ! I’ll stick with Hilton !

very well maintained. would stay again

Hotel was not clean, needed lots of repairs, it smelled like wet carpet/ mildew. We were told the pool opened at 10 then changed to 11 then noon, we had afternoon plans so we didn’t get to swim. Front desk never answered the phone always had to walk down to try to talk to someone. Staff often lounging on couch playing on phones, were rude and unhelpful.

Great

The room smelled SO BADDD the hallway to it smelled like soggy rotten carpet and when we entered our room it reeked of cat pee and mangoes?? It just smelled so awful and there was mold in the showers, weird stains on the sheets, the shower curtain lets all the water on the floor, and for some reason the carpets were extremely damp and smelled so awful. The staff were nice but I don’t think I’d ever stay here again, the breakfast was pretty okay, I just wish it didn’t smell so so bad.

The first night we stayed, there was a strong odor of Marijuana in the hallway. We were on the 3rd floor. We mentioned it to the front desk person as we left for a bit. She said she would look into it. Upon our return, she stated she went to check, knocked on doors and she didn't notice any smell. It was obvious she couldn't have checked because there was still an odor, although it was less, when we returned to our room. Fortunately the next day the odor seemed to be mostly gone. We didn't address it any further as we checked out after the second night.

we stayed with 4 kids. the room was clean and they clean it everyday. my kids enjoyed the indoor pool and the breakfast were great. aporoachable staff.

Did not feel clean. Stuffy basement type of feel. Smelled old and wet. Staff was unhelpful basically made me beg for an extra towel.

TV didn't work room smelled like smoke and hard water stains everywhere. Phones to operator did not work. I got out of there as fast as I could.

None of the exercise equipment work which was disappointing because I like to work out when traveling.

Ac not working, it was dripping water and the carpet under it was all wet. No extra toilet paper. Sofa bed mattress all dirty and stained and springs were out

Very good

Passable

My gf loved the breakfast, clean well maintained room,

Staff and clean room all is very good

Not updated, torn sheets, not very clean.

Todo estaba aceptable

The lobby was dusty, the elevator was dirty, and there was a strong odor throughout the hotel, especially on the second floor. I reserved two rooms for one night, and neither room was acceptably clean. One had a strong odor, and the other had multiple cleanliness issues. Staff did provide a replacement room when I reported the problem, which I appreciated. While the price was reasonable, the overall cleanliness and condition of the property were disappointing. Had we not been exhausted from traveling, we would have stayed elsewhere. Based on our experience, I would not recommend staying at this property.

The breakfast was delicious

It was a little dirty and the ice machine was so nasty

It is worth the price. The hotel is nice and the pool was fine. The shower was a little weak but it was ok. I would stay again for the price

the room was pretty clean. no bugs or anything to report that i saw.my daughters stayed on the couch pull out which could’ve been cleaned better. would like it if they had offered mattress covers for that. staff was friendly however.

My room literally had bet sheets with blood stains and they refuse to refund me for the one night I stayed there

Clean and restful room hot tub didn’t work and the only reason we stayed was for that.

The beds were nice Location, I had to make a U-turn every time I had to go somewhere. Breakfast was cold and no variety. No coffee cups at all, I had already finished the food by the time the lady went to refill the cups. There was no creamer. There was no internet in the room. There were hairs in the shower from previous guests. The receptionists never once looked up at us from their phones, the female was lounging on the sofa on the phone in the common area. The pool was disgustingly cloudy, too many people for such a small indoor pool. It smelled nasty. 6 Grown ups playing tag not letting the other guests enjoy it. One couple had a whole Buchanan bottle on the table in the pool area. Last but not least the next morning we found out there were at least 3 cars that had been broken into during the night.

Good

The beds were nice Location, I had to make a U-turn every time I had to go somewhere. Breakfast was cold and no variety. No coffee cups at all, I had already finished the food by the time the lady went to refill the cups. There was no creamer. There was no internet in the room. There were hairs in the shower from previous guests. The receptionists never once looked up at us from their phones, the female was lounging on the sofa on the phone in the common area. The pool was disgustingly cloudy, too many people for such a small indoor pool. It smelled nasty. 6 Grown ups playing tag not letting the other guests enjoy it. One couple had a whole Buchanan bottle on the table in the pool area. Last but not least the next morning we found out there were at least 3 cars that had been broken into during the night.

The location was great, immediate access to the highway. The room had a very musty, wet/ dirty smell.

The location was great, immediate access to the highway. The room had a very musty, wet/ dirty smell.

My car was broken into. No staff helped or was concerned at all. No cameras work. I will never stay here again.

The stuff was very helpful, breakfast was ok (Not the best and not much), parking was not to bad, the 1st room the gave us (pull out couch had mold), so they gave us different room. The 2nd room (pull out couch had mold as well), so they moved us to another room and that pull out couch was clean and clear of mold. Over all I'd give this place 7.5 out of 10. Everyone was very friendly and helpful.

Pleasant

The hotel has an awful musty smell.

The hotel smelled. The room stunk and wasn't very clean. The bed sunk down in the middle. Breakfast was a joke.

The staff was very accommodating when it came to really early check-in as Jay at the front desk was very professional and kind when i checked in, tbe room was very spacious and provided all commodities id need for my stay.

Room needs some retouches walls discolered, sofa bed not made, fridge messy, elevator door dirty and breakfast very generic.

The staff was rude the cleaning man kick us out at 9am and check out of at 11am... I was so fucken man never again

Convent location

Convent location

Breakfast Staff

Staff

My experience was great specially the indoor pool I enjoyed it the breakfast in the morning

Yes, parking was alright

Great location in close proximity to the medical facility where my wife was staying.Breakfast was ok, parking was great, staff was nice. If my wife has to return to the same medical facility, I would stay at this hotel again.

Had everything I needed for my short stay while traveling across country. The breakfast was a good touch.

Bad

Breakfast on Monday had little to nothing to course from. Still no sign of my deposit refund over a week past check out.

The indoor pool The staff was rude the cleaning man kick us out at 9am and check out of at 11am... I was so fucken man never again

Hotel room was clean. Hotel definitely needs some upgrades to it but for the price it was not bad at all.

Last time we stay in a Confirt Inn!

Felt secure, beds and bathroom clean, breakfast tasty

I Would definitely stay again .

After booking this I when to the location and it didn't match what the website posted so I declined to stay there but the attempt to charge my card for 2days when I never check in or stay 1 day. I give this location catfish of the month.

.

It was a very clean facility! We will definitely stay there again. It had easy access to freeway and many restaurants located near by.

Bad humidity smell

It wasn't what I expected the reviews did not match the hotel. Hallways smell. Mirror closet door one was broken and they would not stay close. Also toilet had to hold handle and down holding until everything went done. Breakfast was not at all what I read in reviews. It's an older hotel that needs some work. Will not stay again

:/

All is good

Horrible saw I had a lot of kids a they kicked us out with all our things an no ride or anything when I had paid two rooms in advance! Awful staff

VERY, VERY thin walls. You could hear every conversation in the hallway from your room and vice versa. Cleanliness was pretty good and had no issues with staff or other people there.

Fue muy mala experiencia está mojado y olia muy mal el cuarto

One downside: housekeeping didn’t come to clean the room at all until the very last day, which was a bit disappointing. Overall, I’d rate it a solid 3/5—great for budget travelers who care more about location than full service.

It was nice

The pull out couch mattress was in awful condition, all the padding was coming out of the center of it, huge creases in the mattress that made it so it wouldn't lay flat, no mattress cover, and it looked filthy. So that was unfortunate, because we were counting on that as a bed for one of our kids. They should replace them, or not advertise them - as they were not really an acceptable sleep surface. Overall good stay, we would stay again.

The gentleman that checked me in was very pleasant and considerate, he went above and beyond to ensure a smooth check in, which I truly appreciated - I wish I remembered his name (Indian). The overall stay experience was a good one.

It was very musty and moldy smelling. Room was dated, dirty, and not as nice as the picture lead us to believe. There was a hair in the bed and the room had mold. But overall, for the price, it served its purpose for a one night stay. I wouldn’t stay here again though.

Nothing

Nothing fancy, but everything I needed. My only criticism is that the property is a little difficult to access.

Pieces of the walls were missing in the bathroom. The tub was terrifying. The floor was also coming up and portions of carpet missing. Its smelled damp. Female attendant working the evening shift has no customer service skills - she didn't make eye contact or smile even once

Staff was friendly rooms were clean and comfy, showers on the other hand need to be replaced

We love to stay at this location because we always use to stay when we were kids.

We love to stay at this location because we always use to stay when we were kids.

Room was very clean and even smelled clean

Good

Some one broke my van driver side window. The alarm of the van save all the goods I had inside. But the repair cost me $290 usd

It was excellent Service receptionist it was great food and cleanness

It was excellent Service receptionist it was great food and cleanness

Pool was fine. Breakfast was fine. However, my gripe is they only allowed us two towels and two wash clothes. We had 2 adults and 2 kids in the room. Asked for more was told no. My husband had to go to walmart to buy additional towels fir us to use.

very clean, staff was helpful and friendly, will stay again pool was clean and open! breakfast had big variety as well.

Yes

The area was ok. There were some homeless hanging out in front digging in the trash. Was greeted nicely by front desk. The elevator is small and looks like it needs upgrades. The room I got smelled moldy or something. The refrigerator was making a weird noise that kind of interrupted my sleep. The bath tub had rust stains. The bed was comfortable. The breakfast selection was ok. If I was spending my time at the hotel I would have definitely been upset but I just used it to sleep there as I was visiting family in the hospital. I would not go back there again though.

I had a frustrating experience at this hotel. I checked in at 5 p.m., but my husband arrived at 2 a.m. The front desk wouldn’t let him in, even though I had booked the room for two people. Despite him having the key, the receptionist said he couldn’t enter because of some visitor policy. I had to wake up and go downstairs to bring him in. I don’t understand why this happened, especially since I paid for two guests from the beginning. I expected much better service.

Very nice hotel and extremely polite staff ….very helpful , breakfast was wonderful

Very clean and breakfast was a good morning start

Clean room, great spot and super affordable

Why they charge me twice?

Didn't try the breakfast, parking feels safe and convenient.

The room was not clean and did not look like the picture and had a odor

breakfast was fresh not the best hotel though

Yes breakfast 😋

Facility overall reception area clean ... room was very musty ... humid smell. Overall not a good stay ... do not recommend.

Female at front desk was rude . Smelled very bad had to buy febreeze, dated property .

It was dirty and smelt terrible

Tank you

My bathroom was not clean, especially behind the toilet,under the sink on the ceiling in the shower, there was mold., the lampshades were dirty with food or who knows what’s on them. It smelled like vinegar.

The pool was pretty small and there was no public restroom near the pool, you had to go all the way back to your room to use a toilet.

Reservamos una habitación con sofá cama incluida, cuando llegamos no tenía sábanas y estaba super sucio, un señor supongo que era el encargado del hotel me faltó el respeto llamadome mentirosa por decir que iba a esperar a mi esposo con mis hijas en el elevador, en verdad me sentí ofendida y por último quisimos bajar a la piscina porque mis niñas querían divertirse un poco y el mismo señor dijo que hasta las 2 iba a estar disponible cuando el letrero decía que habrían a las 10am cuando salimos del lugar eran las 11:45am y habían personas en la piscina cual el había dicho que estaría abierto hasta las 2pm, en verdad muy mal y por mi cuenta jamás volveré a ese lugar.

Good for family

It wasn’t as clean as the pics make it seem. Every room is very humid, and there’s mold and stains everywhere. Breakfast was decent though.

It was good overall

Good and efficient place to stay. Highly recommend it.

Clean room, polite staff, breakfast could have had more options

Daily cleaning

Overall stay good

didn't use

Half the hotel smelled like smoke

Room was a very nice size. Toilet upon arrival was dirty. The staff makes you return dirty towels if you request more than the 2 that are in your room. I was kept up all night for both nights I stayed. The noise level from the room upstairs sounded like there was a huge parade was going on. Complaining about the noise to the staff did absolutely nothing. This stay was super disappointing due to cleanliness and noise. Will not recommend.

None of the pictures matched what the hotel looks like. The gym had broken machines the pool was strong with a odor of chlorine, but was clean majority of the chairs were ok condition. The breakfast was ok wasn't great.. excellent parking lot.Well lit so that was good. They didn't switch our sheets every day But did bring clean towels. Over all it was good for the price you pay.What you get.

Walked in a knew pretty quickly we were not staying. Dirty and smelly. Staff speaking out loud if not having clean stuff for rooms. Checked in walked in our room sat our stuff down and saw jumping bugs in white bedding. It was the first time I have ever walked out of a hotel.

Yes I loved staying here I just didn't like the water wasn't hot in the bathroom

I am not a picky person when it comes to hotels, I usually only stay for a night. But one thing I can’t stand is HAIR on the beds of supposedly clean sheets. It’s disgusting!

Great

The front desk person needs to be more pleasant. She looked annoyed as we arrived and I had to be the one to greet her. Additionally, I called a few days later to check on my refund status and a gentleman answered and tried to mansplain to me how banks don't work on the weekends. The hotel room was fine, nothing special. Although checkout was at 11am, we had housekeeping knocking at our door at 9am. There was a side entrance to the hotel that was closer to our room when we returned to the hotel in the evening, however it did not have a door handle to be able to get in.

Walls are very thin… you could hear people outside the door and people running at the top… Hotel not located in the best area…but was convenient 10 min from the riverwalk… in door pool/hottub was nice… but I doubt I ever stay there again I did not get a lot of sleep. Oh you have to request room service…

Very clean

Property is not well maintained.

We mentioned to the front desk that only the Spanish channels were working on our TV and the only response we got was “Oh”. A basic apology would’ve been accepted or even better if they had offered to have somebody come check it, but that apparently was not an option.

Quiet rooms, breakfast was nice, great lighting in parking lot

The best

The hotel in the lobby smells fine but as you go on the floors it smells like mildew. The sheets had cigarette burns on them. The manager is not nice whatsoever and has no customer service. The tub had black mold. This hotel is renovated by any means, the reviews were very misleading. Everything was outdated. There were homeless people constantly walking around the hotel. I was so ready to leave that hotel.

I chose this room based on reviews & they were all wrong! They said it was a newly renovated hotel! That was a lie! The place is very old & outdated! The towels & linens had stains on them! Pubic hair was EVERYWHERE!! Although they did their best trying to deodorize they place u can still smell the oldness! The staff was pretty nice tho!

It was a great experience

Clean, quiet, good breakfast. Indoor pool and hot tub nice but pool needed cleaning or chemicals, murky, couldnt see the bottom...so i didnt get in. Hot tub was clean.

The rooms were very clean and the beds were really comfortable. The price was fair for the size room we stayed in. We will be staying again next time we are in town.

Very nice and quiet, i wish they had more options for breakfast

N/a

Clean rooom,close to airport

Worst place ever they stole from us money not the best place to stay

Breakfast, was horrible. Requested new coffee due to it being do diluted it was disgusting, the girl responsible was texting ignored even we asked. Requested the front desk for new pot, went to check with her but nothing happened they didnt even tried placing new coffee in the filter. Requested cheese with the bread, none... Left and i asked them to dry the room, they said sorry and that was it.

The hotel is very old everything the elevator was scratched, the carper, the room doors as soon you get out from the elevator small a curry inside the room as well. Terrible I can say this is may worst experience. The breakfast the same terrible the staff unfriendly you could see that they were fed up already with averting and every one. The front desk staff were friendly but I won’t ever stayed in this hotel ever; the hotel is falling apart

Room clean

Yes spotless

Beds were incredibly comfortable and breakfast warm and well stocked.

We also complained and requested maintenance to spray some lubricant on the hinges of our bathroom door since they were far too squeaky and loud, which we felt was reasonable. Another thing he claimed he'd take care of, yet never did (managers son that was on his cell phone most of the time). On yet another occasion, I complained about some people smoking dope by one of the doors on the side of the building. Even though he admitted it was illegal under Texas law, he did nothing except look at them. No excuse for this, especially at what's supposed to be a better place. Biggest complaint we have is the serious lack of chlorine in the pool. Spoke with a woman on duty about it, yet nothing was done about that except she was in her phone most of the time. It was very cloudy especially on the second of our two day stay. This could easily be considered a health risk since chlorine kills bacteria and it was shortly before a weekend when more people would be there. HELLO!! QUIT BEING SUCH CHEAP SKATES!!! Also, there were several moldy spots above our shower.

I asked for clean linen, they just made the bed without changing. I still have not received my deposit back. There was mold in

Room was very clean staff friendly.

room had odor when walking in soap strong odor, room was supposed to be handicapped but commode was regular commode, & elevator was small difficulty getting scooter in elevator

Front desk attendant was rude as we arrived the checked the room and it was dirty bad patch jobs of holes in walls. Maintenance person was rude when I asked if he can fix the AC unit since cover was off. Front desk was rude when we asked to see the pool. Rather spend a bit more next time to get better service.

Cleam room

Tub surround had molded caulking. No Laundry. I stayed a week on business. Breakfast just powdered egg patties and turkey? sausage...

Gym equipment not working pool is dirty I got 4 girls in a room and they wanna give only 1 roll of toilet paper for they day which that I shouldn't have to go and buy more if I'm paying over 600 for the week

Good location, clean room, good price

We walked into the lobby smelling like weed, and the room we got had poo stuck toilet paper and would not flush, next room was not cooling down well and my blanket had blood stains on it mold on the curtains

Room was pretty comfortable but the lobby and elevator reeked of weed. Staff was nice and helpful and breakfast was pretty good.

Room was updated recently and was very clean....staff was very nice.

Room was clean; staff was pleasant- only conplaint was there are no shades in the room to block the parking lot lights that shine in the bedroom all night

The ac worked very well. Was able to check in a before the time.

Very good service

i stayed very limited amount in the 3 days I booked. Staff was so busy looking on their cell phones, they didn't even attempt to offer customer service. The dining area had leftover dirty mattresses and multiply old mini fridges in it. Staff didn't even attempt to keep the area clean - on the third day, I went out to breakfast, because I didn't want to eat in their dining area. They overcharged me $54, I had prepaid through Expedia. And when I brought it up when leaving, I was told they had refunded $50 and I had a $4 credit. Why would I ever want to use a credit for such a poorly run hotel? Oh, yes, third day the fire alarm went off at 4:30 a.m. When I asked what was going on, I was told that someone must have smoked in a room. Not, we apologize for the inconvenience. This staff has no idea what customer service is.

Second room - hole in ceiling, bathtub was not clean, fitted sheet had stains

Very nice hotel,great location ( right next to an ihop), very friendly staff! The breakfast bar was okay our eggs and sausage ended up being cold but there’s a microwave in the area that can be used just may have a small wait time depending on how many guest are in the cafe area but over all had a great experience and would definitely stay here again!

There was mold on the bedroom curtain as well as the shower curtain. Check out is at 11AM yet we had Housekeeping knocking at 9AM AFTER being woke up from a false FIRE ALARM AT 4AM.

Staff was nice , but breakfast was bad pool and hot tub was dirty. Room was okay. Naborhood was not very good. Would not stay there again.

The bathroom could have been nicer. I think the tiles at the bottom of the wall or the panel for it was just gone. I didn’t like the site of that but the staff were really nice and even upgraded my room!

The room and the lobby was very clean and smell good.

The room was spacious but the restroom tub was peeling. The hair dryer was melting and too hot to use. Breakfast just okay.

The indoor pool and jacuzzi

Easy & secure parking. Friendly staff & pleased with the room & reasonable price.

Staff were friendly. Breakfast was very limited in options also coffee tasted like water.

Everything was good according to price.

Mold and oxide in the bathroom, outside without sweepig leaves and dirty

Ugly hotel. Halls are dark. Pictures not same as shown. Room door do not close . Beer bottles outside everywhere.

This place has not been upkeped appropriately. But there was mold in the bathrooms on the ceiling and the curtains to the window had mold and other stains on them. The staff was not very attentive to the needs of the client's staying. They're seem to be no concern over the the rowdiness and it's uncontrolled occupants. But this would not be a location I would encourage nor would.I stay at again.

.

I got to the property and I got my room so me and my kids went up to the room and the room was dirty and beds where all messed up and towels thrown in piles. Like the room was missed during cleaning. So we went back down to tell the staff and she was sooo super nice and understanding so she gave us another room and when we went in it smelled like smoke sooo bad. I went back down but there was no extra rooms so I went to the store to buy room spray and it did not help at all. Me and my kids left the building all day until it was time to sleep and I woke up so many times do to the smell. The staff was super friendly and nice but the rooms where terrible

Room was dirty, door lock was broken and there was beer bottles all over the property.

Room was kept up with daily. Breakfast was always great and fast.

There was no lid on the toilet, only the seat

Staff was really friendly ! Thanks to Vaish 🙌

Everything was poor

The pillows were the best.

Nice staff. Breakfast was pretty good. There was a cockroach that walked across our tv screen in the morning but we didn’t get to tell management about it. Overall it was okay.

Good parking

Good value and great customer service.

Excellent location and excellent services.

Clean throughout, very good breakfast, friendly and efficient staff.

Clean room, nice staff, I enjoy restarting here every time Im in San Antonio

clean room and amazing staff

For 2 Nights and they never took out trash or made up beds. Notified staff of broken TV and nothing was fixed. My daughter got bit by something so we lifted the mattress and there were bugs. Notified the front desk and they said they couldn’t give discount or refund.

It was nice and peaceful

The room smell in our room was horrible. We had to move rooms. We book a king. The front desk told us we had to down grade to a 2 bed queens room. When we first checked in he asked what floor we wanted to be on. We told him the highest floor. He then told us no that we had to stay on the first floor.. We wanted to check out so bad and get a different hotel but the front desk said that we wouldn’t get a refund. So we had no choice but to stay there! The breakfast was so plain and nasty. All the front desk agents from morning to night were rude and not very friendly. I know when you check in a hotel they are to greet you, tell you where the elevators are if needed, the pool, the gym and what time breakfast starts and end. We didn’t get any of that. I had to ask where everything was. I asked the night front desk agent where a good place to have dinner he said he didn’t know. I will never stay here again!

The staff was not very welcoming upon check-in. They required a $50 deposit which will not be refunded back and they never answer their phone so can’t even contact them about it. The location was in a getto area which wasn’t a big deal. The hotel was a bit old and the hallways kinda smelled moldy. That same smell was in the room that I stayed in. Also when I used the bathroom sink, I think the moldy smell was also coming from the drain. The overall environment just didn’t feel clean. I guess if you want something cheap just for an overnight stay, it’s an option, but they scam you your security deposit which I think is a regular occurrence based on their reviews. I don’t think I’ll be staying here again.

Filthy disgusting staff was rude dirty room blankets linens had stains left less then 24 hours and would not refund me for there filt also room had mold on the ac unit and all over bathroom i have plenty of pictures also expedia did not help me

Room was fine except the blow dryer didn't work.stains on curtains.But the staff was rude breakfast staff I should say,she started putting away food while she still had guests with children who had not eat yet. But did not care.i understand it was 9 am and she was ready to go.but server your guess first.

It was the room clean

Great customer service

Everything was clean, its was near of every San Antonio attraction...good service at all.

Service was horrible prices are to high

Very accommodating

Our stay was amazing. We had a great time and slept very comfortable. The food was very good too. They are always super nice in hospital. They’re at comfort Inn and suites thank you very much.

The entire property is clean quite comfortable

Very good hotel. Everything clean, comfort beds and good breakfast for the price. I'll book it again.

It was alright breakfast wasn’t that great.

The amenities are ok but i found bed bugs at midnight and i couldn't get a hold of anyone until next day i told the receptionist about it all they said was ok we will take care of it not an apology nothing i even showed them videos and pictures of it im not staying there fo sure anymore..

The staff were the most unfriendly people I've ever experienced. The front desk guy was on his phone literally the entire night. I called the front desk 4 times and no one ever answered. I wouldn't refer my worst enemy there

Area felt safe and well lit. Clean room and spacious.

Room was great staff was helpful with a late check out.

Handicapped lifts were both broken. Towels had holes in them. Sink and tub did not have a stopper or a screen. Just wasn’t well maintained. Other than that, it was fine.

Clean room

Guy staying at the hotel was being indecent in his car and exposed himself to kids, then later went to the pool area and sat down next to our kids. Get the sicko off the property. Called police who came out, told him to put his pants back on and drove off. Did nothing to protect our kids.

Very nice people very great hotel. I had a wonderful experience.

Clean room. Took kids down to pool but water was freezing. Food was good but not a lot of options.

Yes

Clean room which mist important and professional Danny at the front desk

Did not have breakfast

Stay somewhere else if you can, area is not safe, no breakfast, dirty and noise.

Front desk guy wasn't very nice. Minimal eye contact. I told the cleaning staff about the roach in the room and asked for floor to be cleaned. Not done. Door was broken, needing force to open and close. Asked maintenance guy if he could fix otitis. He said he would, but didn't. Pool really cold. Jacuzzi with mold in corners, noticed after found it to not be very hot.

Ok

Front desk person at arrival didn’t really make an effort to greet or get out of his chair. Minimal interaction and pointed at the screen to sign and pay the fee for what we are guessing incidental deposit. Room was ok, definitely not worth $275, bathtub had cracks all over the floor, incomplete patching on walls, and you could hear people coming in and out of rooms. Parking was a bit tight.

The room was dirty, and did not appear to have been fully cleaned. There were stains, and room had a weird odor. The toilet did not flush. Room did not appear to look at all like pictures online. Area did not feel safe.

Staff were nice

Over charged

You should be aware that they’ll collect a $4 fee for, well, I’m not sure and then a $50 deposit. There were crackers smashed into the couch and the pull out bed mattress was ripped open and I had to go back to the front desk to request linen after discussing the need for a pull out bed.

Rooms look updated, comfy bed. However, the bathroom tub was disgusting. On our pull out couch mattress, there were rust stains and rust all over the metal. You could tell they made repairs the cheapest way possible. The hallways had a very musty/moldy smell to them. Breakfast was ok, had eggs and sausage, but were cold both days we ate there. The pool was small and the flooring was very slippery. My kids and even myself slipped just walking.

Four friends went for a nice trip, beds were very comfortable and rooms clean. Hot tub was clean and very relazing. Great staff.

Hot tub and pool were out of order. The room smelled like body order and drugs. Hallway smelled musty and moist.

Great

Wouldn’t be staying there again. During breakfast a housekeeper was very rude. The front desk was very nice but that young lady was rude to others. There was a lot of people around and it was embarrassing to watch how she was treating others

I had just come in on a flight from Mexico and was too late to drive home in the dark. Therefore, i stayed here once and decided to stay here again.

Great stay!

Good afternoon lace

Very terrible bathroom

Room was clean and quiet. Front desk staff super efficient! Would stay here again

Good

Comfort stay for price with excellent staff

The staff was rude they have plumbing issues and beds were dirty

Horrible experience rude staff I made my reservation and when I got there they were letting me in that because it wasn’t the time my reservation was scheduled for I was driving from 12 hours my kids and I were so tired I had to wait like an hour plus they tried charging me 50 dollars more plus I left a $50 deposit and plus this fee I left that same day and this receptionist super rude didn’t want to give me my deposit back then he yelled at me cause I was asking for my deposit first time and last time going there horrible staff plus the room we got was dirty the towels were also dirty

The breakfast was good. The room was clean but tub needed some repairs. The pool and hottub were very dirty that you could see like oil build up on top of the water.

Great

Hot tub and pool were clean and open most of the time it was supposed to be minus a cleaning that took a couple hours. Breakfast was nice and the rooms were comfortable and quite.

Room was clean, breakfast was ok, staff friendly

It was OK, everyone was really nice. Check in was easy however you could see the wear and tear on the property

Earl mart was just at the corner. You can’t Go around the city like 12-15min from every other places in town.

The property looks just like the pictures. The staff was very friendly. My room was clean, however my linen was dirty. Could have been an oversight, but that was the only negative. Other than that, I would stay again if in the area. The other issues was there were obviously kids above us. They ran all night.

The front desk employee was very attentive and helpful

It was a hotel that needs upgrades definitely but it was not bad. Staff was super nice and courteous. Bed was very comfortable but comforter we had had smokers holes in it that were covered by the bed sheet. . Same food both days ,eggs, sausage and other breakfast items like cereals and waffles. It was decent for the price we paid. I can definitely stay there again. Parking lot was well lit. Quiet area. 3 days 2 night stay.

Perfect

Clean room

Improve the rooms

This place was dirty, the staff were unwelcoming, the room AC was noisy, the breakfast was limited, there was a $4 local fee, they wouldn’t say for what! They also charged my card $50 deposit. They said it would be returned. It’s been five days and the charge is still on my card!! You will do better finding another hotel even if it’s a bit more expensive.

Breakfast only has few items. I had to get the room changed because the first room had roach and not clean.

Exelente lugar ecepto q no habren la alberca.. ala hota q dice.

Never got my deposit back they went into my room when was not there and to top it off there was burnt holes in my blankets and on the curtains will not be staying here again .

We are so grateful the prices were amazing

hotel was ok , paint in tube was peeling , sink was messed up , door handle to restroom was messed up , they also took a deposit from me and kept it . i have tried calling property with no answer . i already have seen reviews about hotel taking deposits for unjustified reasons, i wouldn’t stay here again

Disgusting the places is infested with bedbugs and the owners won’t refund they are actively avoiding Expedia and my calls do not book with them

The outside looked ok. When we checked in the front desk guy was so rude he wouldn’t even let me talk or ask questions. Whatever questions I had he cut me off right away. The bathtub was disgusting, the carpet in the room was so nasty it felt gross. The towels looked dirty & the curtains didn’t close all the way I had to use a hair clip to ensure no one would be looking in the room as we slept. If we were on a top floor that might have been ok but we were on the 1st floor

Always stay here when in town

Love this place.

There are no electrical outlets in the bathroom.

This feels like a scam and very unprofessional. I’ve stayed at many hotels and have never had an issue like this before. I will never come back, and I don’t recommend anyone stay here unless you want to risk losing your deposit over false claims.

Broke my ankle :(

Breakfast was awful the lady at the front desk said breakfast is late then went and sat down and made a waffle it was 645am nothing was out but milk and clearly and the pancake no butter or orange juice nor water

Pool not opened when it needed to be and limited breakfast. The sheets from the bed were disgusting.

It’s dirty, old and feels really unsafe

Another amazing stay at the Comfort Inn suites this by far is my favorite hotel. The staff are friendly, comforting, and overall very professional and welcoming.

Great experience! The staff was super friendly, the room was clean and comfortable, and the location was perfect. Would definitely stay here again

Very clean and quiet. Loved the indoor pool and the employee at check in was so nice.

Nice

Great rooms and staff was friendly

No door handles on the outside doors. Room was dirty with dead bugs on the ground.

Nice clean place

Beds are nice size and it’s pretty clean as well

The bed was extremely soft it was hard to wake up at 11 am

Breakfast was average

Economical and clean. Staff are very helpful.

Manager is super helpful and patient. Clean hotel.

Nice reception except food items is cash only so why take a deposit for incidentals?

Loved the fact that Walmart was there. Easy access

The property had internet issues and no working business center. The breakfast very limited and needs to be improved with more options. No breakfast could be carried to the rooms. The phones in the rooms did not work so we could not call another room or the front desk. The hotel was ok.

I like everything about the place except for not being able to eat the breakfast in the room .

Bad customer service

When do I get my security deposit back

Hiç kimseye tavsiye etmem. Fiyata bakıp aldanmasinlar.

Place needed to be clean , breakfast was not that great ...

Breakfast

Check in was awful. The clerk at the front was so rude. If my kids weren’t so exhausted from the road we would have left before we finished checking in. The room had a weird smell and the bed was rock hard.

Place was great

Very close to sea world and good restaurants. Very clean and comfortable stay

My stay at the comfort Inn suites was a very pleasant experience. The staff was very attentive to my needs and expedited all the information so I didn’t have to wait at all hands-down one of the best experiences I’ve had.

The first room they gave me was smelling of urine all throughout with stains all over the sheets and pillow cases. The second room they gave was tolerable however still Not cleaned well and rust everywhere. The breakfast was just sausage and eggs that were warmed up in the microwave in front of us.

Declined my refund after telling me my room wouldn’t be ready till three when I had booked in advance for a room

Very clean and affordable

Would help better maintenance, but it is clean, good bed and shower.

Our stay was great. Everyone was super friendly. Everything was clean and when you walked in the room it even smelled fresh and sanitized!!!

Staff was amazing

This hotel desperately needs a update.. I found old french fries when we open the sofa bed.. It was not cleaned or vacuumed behind the sofa area…

Very clean jay was awesome so nice and helpful. I will surly be back . Breakfast was awesome my son loved their food .

I prepaid for a suite with two queen beds, traveling with my family, and our stay was horrible. The pull-out sofa bed was broken, and despite showing Danny at the front desk photos and explaining the issue, I was promised a follow-up that never came. No offer for a room change was made. Breakfast was a mess, with long lines for the waffle iron and no restrooms available downstairs. My husband had to sleep on the broken sofa, and when I requested a roll-away bed, it arrived at 10 p.m., too late to be useful. The laundry room was on the 3rd floor, and with only one washer and dryer, I had to leave the hotel to get change. The towels provided were stained, and there were roaches in the room. The furniture was damaged, and there were unruly guests causing disturbances. The surrounding area had homeless individuals, which made me feel unsafe. Despite being close to attractions, the lack of cleanliness, poor service, and overall poor management made my stay unbearable. If you're considering this hotel, I recommend looking elsewhere. It was not worth the price.

Needs friendlier customer service at the front desk.

They dont give you deposit bk , as your eating breakfast they are fast to take the food , my kids came down 2 minutes before.They had to pick up the food and they would not serve my kids.They told my kids they were too late.They have no manners for children's in this hotel.They make you pay 2 depos.It and I don't give it back.We do not smoke.We did not leave the room a mess.But they said the room smell like smoke. Don't understand how a mother was smoking.A room with her kids that the mother does not smoke at all.. It's so dysfunctional in that why it's so cheap.Don't waste your money

Good service excellent bed

My futon smelled pissed on and found bloody towel at pool area

Close to shopping areas

I asked for another room and was not granted another room I am working on getting my money back because I was not pleased . We had to go buy cleaning supplies and clean the bathroom , we asked for more hand towels only received bath towels we had to make our own hand towels . Limited breakfast . Only one elevator . We had the nastiest room . This is my first time ever doing a bad a review on a hotel so I am not being dramatic . But if you are use to a clean home please do not stay here this hotel was horrible and I am currently trying to get my money back because I asked for another room .

NO COFEE AT THE LOBBY

When nobody else ask for it anymore

Above average.

Its fine and clean in some areas, but the bedding it’s dirty

Dirty and as soon as you enter the building theres a smell like humid/ ceiling had mold

I had a bad experience the last time I was there. I tried to give them another chance but it went worst. They didn’t respect my reservation and told me I couldn’t book a room there. Must have been because I left a bad review the last time.

Excellent

Floor was dirty not vacuumed trash around the floor of the bed sink in bathroom smelt like sewer water tub had rust around it.

The door scanners were all broken and cracked

Nice place clean

It was overall average hotel. The rooms are nice size. The bathroom spacious but the toilet water continuously ran and the bath tub was old so it looked dirty and there hair on the shower walls. The housekeeping makes your bed with out put fresh sheets. I spilled something on the sheet so I know it didn’t get changed. They also charges deposit for each room

Rooms were clean and comfortable-

Breakfast could have been better not a lot of choices. Room was overall good except for the blanket on the bed. Found a stain on it.

Na

Everything was fine still I had to use the restroom.I felt disgusted because I saw cockarouches.

It wasn’t too bad but the couch was broken and we were notified after we had slept in it and the amenities were down for a bit. Feels like an older hotel but

All good thanks

clean and organized

Was convenient for a last minute stay. Only issue was room had a very strong scent of perfume? Not sure if it was maybe a cleaning product that was used, it wasn’t terrible but did catch me off guard for a hotel.

Rooms: Both rooms were dirty. One had what appeared to be dog poop by the night stand, the other room had garbage on the sides of the bed. House cleaning every morning was persistent to check rooms and even walked in one of the afternoons while we were changing to go swimming (after already informing them we were good and did not need anything). People would randomly enter. Pool: It was disgusting! Do not be fooled by pics. The pool would open randomly between 2 and 4 due to “cleaning” but on multiple days there were things floating in the pool (ie. a used tampon) after having been “cleaned.” The hot tub was luke warm at best.

It was at walking distance of restaurants and a Walmart.

It was great except the pool was out of order.

Had a great time an n hassle with checking in was quick and easy.

I didn't like that the housekeeping staff knocked at 8:30 am. I was still in my gown when I answered and the guy insisted that they come in even though 3 of my family members were asleep. The lady proceeded to put her door stop in the door even though I said no and that we needed nothing. I was so uncomfortable and felt it was an invasion!

Reason I rate four stars was cause I needed to use the restroom because the one in my room was in use. I went down and asked him and said it was broke, but the guy the cleaner was very rude his what do you want? I was I need to use the restroom and he was like don’t you have one in your room? I was like yes, but it wasn’t used the way. He walked towards me in a combed way. Make me feel very uncomfortable and challenge. There’s no way to treat guests.