Holiday Inn Express & Suites San Antonio NW near SeaWorld by IHG

The room was very big and spacious. I was surprised and it was very clean and had a really good view too. 10 out of 10 overall! There wasn't any toothpaste available for sale at the little store by the office, but actually one of the attendants had toothpaste and mouthwash packets available. So really not a problem, but maybe a suggestion to have toothpaste available for sale as well? As long as I got my teeth brushed LOL

Exceptional

Exceptional

This hotel had a terrible smell. You couldn't wait to just get out each time you are back in the room without having to heavily spray fragrances. The rooms were not made over, towels and supplies not changed until you go down stairs requesting. Breakfast was equally bad. Overall poor rating and I won't recommend this facility.

Maintenance needs to clean filters at least monthly.

Bathroom water was getting on floor after showering.. seems like curtain is too short , comode seems old , for some reason no coffee pot was in our room

The pool was dirty

The room The pool was dirty

Great breakfast

What can I say? It's a Holiday Inn. Great people, great room, super breakfast. Can't think of a single thing.

What can I say? It's a Holiday Inn. Great people, great room, super breakfast. Can't think of a single thing.

Good food can rooms

The room had a weird smell. The bathroom in our room was dirty (hair on the floor and in the bathtub).

Nice and quiet area. Very clean rooms

Exceptional

First my room had problems and then electricity went out for awhile and ask if some credit would be given for inconvenience and the person in the reception was rude.

We had to change rooms twice. Once because the room wasn't ready and the second because there was a strong smell of cleaning solution in the room that made it unbearable. We have stayed here many times and we love this hotel for several reasons. We just wish they would upgrade some of the rooms. Some don't have working telephones, lamps or electrical outlets. We do love the location for our needs and the beds, the breakfast, the great fresh coffee available 24/7 and the toiletries in the bathroom. We also love the friendly, accommodating staff.

We had to change rooms twice. Once because the room wasn't ready and the second because there was a strong smell of cleaning solution in the room that made it unbearable. We have stayed here many times and we love this hotel for several reasons. We just wish they would upgrade some of the rooms. Some don't have working telephones, lamps or electrical outlets. We do love the location for our needs and the beds, the breakfast, the great fresh coffee available 24/7 and the toiletries in the bathroom. We also love the friendly, accommodating staff.

Very good

Cleanliness and breakfast was good Nothing

Cleanliness and breakfast was good Nothing

Room was ok, smelled moldy tho. Beds were NOT very comfortable. Floors leading to the rooms were dirty. When we got up to go down forcdinner someone had allowed there dog to poop in the hallway. Breakfast was ok, but the turkey patty was ice cold. It was very very average. I personally will not be staying there again

Free Breakfast was good, AC was really good, location was amazing! Staff was nice. I guess downfall was bathroom, but hey we weren’t in here much!

Exceptional

The property was close to our venue

The property was close to our venue

Cleaning services

Very good

Average hotel

We didn’t use the swimming pool, room was clean

Room was clean and staff very friendly , but poor security . Vehicle got broken into and my stuff got stolen

Very dirty restroom in room. Very outdated room and tv and furniture. Ice machine on 3rd floor wasn’t working. Bathroom shampoo was empty. Carpet was dirty like it hadn’t been vacuumed in days. Overall hotel was dirty, lots of dirt throughout hallways and main lobby. Felt more like a cheap Motel rather than a hotel. Was not worth the $200 for a standard room that was very dirty and outdated. Will never stay at this location again.

Breakfast was amazing and the staff was very friendly and patient. Only complaints I have is that the pillows sunk in far more than I’m used to and my channel guide pamphlet was slightly faded. Will %100 come back to hotel next time I’m in the area

Comfy beds

good breakfast

The pipes burst and the alarms went off all night. Did not sleep.

Ants all over the smoke alarm... fell in my daughters playpen. Also, miscommunication led me to pay way more than i shouldve. Manager not helpful AT ALL. Will NEVER stay here again. Also, parkong sucks. Bars/buisnesses around have everyone park at the hotel and they do nothing. This is the second time we stay. First time we stayed the pipes burst. The alarms were going off all night.

Too much humidity

The breakfast was great the first day. The second day was the exact same menu, but they added bacon (and only one of us was able to get bacon - they didn’t make more). Our room was mostly clean. There was a kid’s ball by the bed (left over from the previous family) which made us wonder if they vacuumed/cleaned the carpet. We checked in late so they shouldn’t have been in a hurry to get our room ready. Other than that, it was a great stay, very friendly staff!

To add, Expedia was not quick to rectify our issue and stated that the property determined the type of furniture in each room so the absence of a sofa bed was acceptable to them. The room we booked was clearly a suite and said it would sleep up to 6 guests. Not sure where the extra guests were expected to sleep. After 1.5 hours of chatting with Expedia customer support (they don't have a phone option) and being escalated to levels up to management, we finally got $100 refunded for the inconvenience. It was such a disappointing stay.

Great place to stay

Expedia is a ripoff would have been cheaper to book directly with Holiday Inn you are just like ticket scalpers and should be outlawed

Very good.

Check in was quick and reception was very friendly and informative. We only stayed one night due to our air conditioner going out at home. But loved that I didn’t have to make breakfast for my school age kids! They loved the breakfast.

It was old with a fresh paint job.

My truck got broken in in the parking lot. This ended up coating me my peace and spending extra money to cover the broken window and damaged inside my truck.

Close by attractions

The hospitality of the employees was definitely awesome but it's just an out of date property the bathroom smelled old like paint and urine other than that it was an overall good stay

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Great location 15 minutes away from Fiesta Texas and Sea World. And the complimentary breakfast was great!

Have stayed at this hotel a couple of times & staff is always friendly and helpful, but I rhink this last time, someone woke up on the wrong side of the bed. The room had a funky, wet smell. Bathroom floor was dirty and bath tub had hairs. This time was very disappointing.

The room smelled ba d and was dirty

Great staff

Wonderful staff are very friendly

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Excellent rooms, breakfast, nice staff!

We had a great trip...no complications whatso ever!!

Excellent and awesome check in the room is ok

My stay was great! I look forward to staying here next year for the event. I would have liked a better suite with the room separated from the bathroom area. But overall breakfast and staff was great.

Great staff and awesome breakfast.

Staff and food great

Friendly staff and clean hotel.

Friendly, Professional staff, clean facility, candy bowls in the lobby is a nice touch.

Great location

Everyone n everything's was great

Awesome Service! Great location for Six Flags & SeaWorld.

Wouldn't mind booking again.

Location

Lots of pot smoking and loud music. Saturday night in front parking area Sunday night was fine.

Excellent rooms, cleanliness, friendly staff

Great stay over Thanksgiving!

Everything was perfect until i'd came back in the evening that the hallway smell like sewer

Very friendly staff, clean facilities, and convenient to shopping, dining, and entertainment.

Staff seemed tired and unwelcoming as we arrived, hotel smelled bad beds had hairs under the covers and looked dirty. Not family friendly. Kitchen staff were angry we accidentally dropped something.

They does not provide free water in room

Very nice

The hot water did not work and all the phones on our floor were not working. We were not told about either of these things when checking in. They did fix the hot water within about 30 minutes. Room smelled damp and musty. Front desk was hospitable and responsive.

Okay

Enjoyed our stay!

Everyone who worked here were very friendly and helpful. Would come back again.

Had to call to complain after staying here.

Great surroundings

Breakfast was great. Located near SeaWorld. Staff was amazing.

Great property

Cleanliness and breakfast was very good 🤗

Everything was good just that the rooms look like they need some TLC but other then that it was good breakfast was good as well

We had a wonderful stay. And breakfast was perfect for the kids

Great service but VERY disappointed that their pool was closed for two of the three days we were there for maintenance. With 3 grandchildren in tow, not something we wanted to hear.

Every thing is good

Lobby has unpleasant odor

What I liked most is that it was quiet, easy access to the freeway, lots of good dining options nearby. Rooms were clean and staff was friendlyz

Good, clean place in a convenient location

The hotel staff were wonderful. The hotel was pretty clean. The bathroom corner and under sink need some detail to cleaning. For the most part it was clean and I have no complaints. I will stay again.

I felt safe and secure, bed was comfortable and able to sleep with no loud noise. Convenient to all my destinations.

The room was clean, beds were very comfy and breakfast had a lot of great options to choose from.

Great breakfast

The stay itself was ok but the room was odd. The light switch was by the door but then there was an extended hallway then the room. Every time I wanted to turn the light I had to walk to the door. The toilet flushed hard… it sounded like someone starting the shower. The room was clean but it was an older room, probably an older building. The ac unit was loud, it made a funny noise. Overall the room was just ok.

Very comfortable beds!

Very clean and quiet

Very nice place, clean room. Great people

Problems with the tv, not enough towels, bathroom mirror wouldn’t light up. Several issues.

Todo muy bien Gracias

Room clean ac in extent condition the breakfast was good

The furst room smelled awful like pet urine. The smell was unbearable and requested another room. The next room was ok.

Close to stores and sea world

Everything was nice. Front desk lady was very friendly at check point in. Room was nice and clean but a little musky smelling and the air only went down to 66 so sleeping was a little warm but the beds and pillows were very comfortable. Bathroom was clean and of decent size. I would stay at this location again. Also, plenty of eating places nearby.

Front desk muy amables

Now Holiday inn manager is not issuing a refund because she is stating the AC works now and I didn’t let them work on it this morning when I was having the issue. I am in contact with Travelocity which is trying to rectify the issue. But holiday inn is not issuing the refund.

Front desk employees very helpful and room attendants left room very clean and gave it that extra touch. Love coming to this hotel. Thank you

I will definitely be back. Everything was wonderful.

Stayed two nights with my family. Rooms were very clean. Staff was very friendly and helpful. Enjoyed their breakfast buffet. Great place to stay with family. Would definitely recommend!

EVERYTHING WAS GREAT

My vehicle was broken into.

Comfy beds, cold AC, clean rooms and good breakfast options in the morning. Sonic Drive-In and Little Woodrows within 100 yards. Target and other stores within a 5 minute drive.

Staff was friendly. Lobby tile floor looked as if it hadn’t been cleaned since the place opened. Was one of the dirtiest Holiday Inn Expresses I’ve been to.

Great

Room had a strong smell of humidity, lots of hair in the pillows/ dirty sheets. Lots of loud noise at night of kids running on hallway and no control what’s so ever on that.

Good breakfast .

Convenient to where we needed to visit.

Love this hotel I have stayed several times, staff is super friendly, it’s could use a few cosmetic upgrades and deep cleaning.

Very clean, good breakfast. The staff was good also. The staff was helpful and very friendly. Good area- close to SeaWorld.

Excellent location, friendly, staff, and great breakfast

Great people

All was good, clerks and attendants were great

It was ok but we had to change rooms because the tv wasn’t working. Other than that we had no complaints.

Excellent stay! Staff was very accommodating on short notice.

We stay here every time we go to San Antonio. The hotel is clean, the beds are wonderful, and the staff is friendly.

The hotel was nice and clean. Breakfast was very good. Staff was friendly. We are impressed with this stay. Thank you!

Very nice people, very clean, good smell and good service. Would definitely stay here again

The attendant that evening was super nice and friendly and funny. I left with a smile on my face. Great place to stay. It’s very clean and comfortable.

Needed AA battery and front desk employee went above and beyond to help

Modernized remodel and helpful staff. Clean interior.

Very convenience for us. Everything on point. Kinda pricey but, good experience.

The man in the front desk was very nice and welcoming. Explained the Wi-Fi password and where everything is very well without me having to ask. The hotel room was very clean and the beds very comfortable.

Perfect for a family. Great location for family entertainment.

Pillows and sheets were dirty upon arrival, the whole facility looked unclean. Breakfast was subpar.

It met the minimum standards. The included hot breakfast was not that great, the trays were empty and took forever to replace them. Then we lost hot water. We had to take showers in cold water. Lastly, the didn’t make the room during our stay because of COVID.

The Queen Suit was very spacious. With my daughter and 4 grands-6, 5, 4, and 1 we had plenty of room.

Room had a mill due smell my daughter had and accident in bed I took off the bed I took off the sheets house keeping put the same nasty sheets back on the bed never change when asked will never stay again