Red Roof Inn San Antonio E – Frost Bank Center

Cheap pet fee which is nice.

Superb

Nothing at all People hanging right outside the door property rundown inside was terrible

Bad

Good

A little Dusty, like they left the door open and dressers and tv stand had dust, it’s a small room.

A little dusty but clean, bed was comfortable and bed sheets smelled clean. No bugs or roaches noticed. Shower was great, good water pressure and very hot. A little Dusty, like they left the door open and dressers and tv stand had dust, it’s a small room.

Very good

Not handicap ready.

I didn't stay at location. Not handicap ready.

That it was close to the AT&T center where we wanted to watch the spurs play The pool was dirty when the pictures showed a nice clean my son was very disappointed as well was i. There was hair and dead bugs on the bed a crawling around the ceiling ,the shower floors are very slippery I fell down and hurt my foot

That it was close to the AT&T center where we wanted to watch the spurs play The pool was dirty when the pictures showed a nice clean my son was very disappointed as well was i. There was hair and dead bugs on the bed a crawling around the ceiling ,the shower floors are very slippery I fell down and hurt my foot

The pool was nasty, the TV didn't work, the shower door didn't shut all the way. But, the woman who helped me check in was very friendly and helpful.

Property ehh pay for what you get

Exceptional

nothing the hot water and fridge didn’t work, super small room for the price. also had a weird smell

nothing the hot water and fridge didn’t work, super small room for the price. also had a weird smell

Wasn't happy person very disgusting rooms. Where not goe they look on halls booking. Com

I was not even happy about anything Wasn't happy person very disgusting rooms. Where not goe they look on halls booking. Com

Beautiful clean hotel

Clean, attentive, and everything was good Beautiful clean hotel

FILTHY ROACH INFESTED AND ANT INFESTED AND SMELLS HORRIBLE

Yes the lady at the front desk was very sweet. We did not like that it smelled a lot like smoke

Bad

The room was filthy, ive seen this experiences on the internet butbi never thought ill experience it myself, the sheets and duvet were dirty, had what seemed

Room had bedbugs

worst place ever

Such a sweet and nice Lady and Gentlemen doing the best they can.

Front desk women was rude.

I didn't pay attention to the area so th

Office management was nice but getting to the room it was dirty. Room wasn’t cleaned at all. I went out and bought cleaning supplies to clean the room. Floors looked like they haven’t been swept or mopped. Restroom was dirty shower wasn’t cleaned also. Was just very disappointed

Upon arriving, we had a good experience with the front office receptionist. That’s about where the good time stops. We got to our room and immediately noticed some stains on the comforter of one bed and what looked like a cigarette burn on the other. The shower floor looked like it had not been cleaned—there was loose dirt and some grass like stuff on the bottom. Toilet and sink looked clean, but when we first entered the bathroom there was a smell. We don’t know if it was from neighbors (we were the only one in our area from what we could tell so probably not neighbors). There were bugs in the room as well. They looked like the little German or baby roaches. TV would not turn on. Service phone looked crusty. AC unit was broken and looked horrible. The beds were okay to sleep on, we just checked all over to make sure no little critters were inside. Room 125. I won’t be going back, that’s for sure.

Loved that hotel was so close to the Frost Bank Center, but I needed an iron and we had to go to the office to borrow one, instead of each room having one. Then when I did borrow the iron there were a total of 3 plugs accessible to us, 2 on each side of bed on the lamp and one in the RR and from those 3 only 1 worked.

I checked in a room with 1 king bed, but upon arriving there was no AC working and the feeling was like in SAUNA. I turned on the AC and it was very slow, in about 30 minutes, I reached out to the front desk with an issue and they gave me another room. Another room was the same and the temperature was at least 90F, I called them again and was told that all rooms are like that, all AC units are shot off before customers' arrival, and customers should turn them on. I was waiting for about 3 hours for the room to be cooled ( arriving at around 2 am, I didn't sleep until approximately 5 am). My Suggestion to all, Its better to spend $15-$20 more and stay at La Quinta or any other simmilar 3 star hotel for your short or even long stay, where you will receive good service, clean rooms, and Of course cool rooms upon arrival. For property staff, to keep your business up and running, you should let all AC units work in your rooms upon customers' arrival. I spent around $90 and its just terrible.

I did not get to stay! I tried to cancel three days previous. My typing was disabled with my virtual agent. The hotel gave me a 1 800 number it repeatedly said that my confirmation number was not valid

The staff was terrible ruined everything and made us make a cash deposit

Convenient location, property is clean but a little bit old, lack of amenities

The hotel is on side of highway so its loud but comfy.

Front desk was very rude .... Air conditioning didn't work properly, and then when we checked out they tried to give us back only $20 out of the $40 deposit

There was ants all over us when we woke up in the morning and when I talked to the front desk about at least half a refund he said no and they couldn’t do anything

We couldn't use the electricity because they did not work, we couldn't even charge our phones or connect the blow dryer, they dont work, 80$ its alot of money for that..I would like my money back

Great value

Good people

Everything felt dirty, the room, the pool. The room was very small and cramped. Even though there seemed to be few other guests we given a room right next to another guest, we could hear them clearly. I was happy to leave this uncomfortable dirty room. The one good thing was the bbq recommendation. BBQ Life was about 1 mile away and was delicious.

overall i got what i paid for and the stay was enjoyable without any problems.

Location is great, but the room was really small.. like 12 x 14 with 2 full size beds. Not much space to walk. Our TV was not working, technician came in & was not able to fix it. No cofee maker in room or in the office.

Amazing deal! And great stay

It was nice and peacefule

not worth money spent to stay there

Staff rude place is clean

Reserved a non smoking room got the opposite couldn't sleep all night with that smell. Room was so hot when we got there it took a few Hrs to cool down. I honestly wouldn't recommend.

I make it a habit of checking beds/linens when starting anywhere. We noticed stains on the blanket and sheets and immediately told the front desk and was told they didn't have housekeeping water 4/5 (which I understood) so I asked if they would just give us the clean sheets and we would have them ourselves. The front desk guy asked how long we would be gone we said about 3-4 hrs. He says ok he would take care of it and it would be ready when we got back. We left the stains on top and easy to see. When we can back the bed was remade but the blankets were turned in a different direction as if we weren't going to notice it check. The same blankets and sheets were on the bed! We went back to the front desk and the guy called a lady who was raising her voice and getting an attitude saying hey shift was over and she was just trying to help us. She said she would meet us at the room with the new sheets. We walked back around toward the room and met her and even offered to let her come see the bed and the stains, and she said no she trusted us and gave us the new sheets and blanket. There was also small stains on the walls. We were told we also couldn't get a refund. Disappointing. Definitely won't stay here again out recommend clients here either

Horrible to charge a deposit !!! I have many choices when looking for hotel . I don’t like being treated like I’m not trusted to simply sleep in a room ! Begging for a cash deposit is ridiculous and plain stupid .

Everything was great

Quick one night passing through. Bathrooms are nice. Check in was odd with 4 papers to sign and $20 cash only deposit. Good enough for a night, pakinglot was light up good.

Got to the hotel and was told I did not have a reservation even after I showed them my confirmation I received through email. The expected me to rebook but with them at a HIGHER rate !!! Place was dirty . I left and had to pay to stay at another hotel !!! BAD SERVICE !!

The deposit

They need becareful how cleaning and the quality the product it’s use horrible. Customer service is horandis

CASH DEPOSIT & I had to argue with Him about giving me a copy of my deposit slip. The same way you took a copy of my id and ask me for 40 dollars. I want a copy that you have my 40 dollars. Arguing with him at 130 am over a piece of paper.

Battery in the door died and has to get new key for it not to work again and they had to open the door with the key

Rude and need a 40 .00 cash deposit pointless . Wake up to a banging on the door for check out . It was really just a dump

Floor was dirty and sticky , mold in the refrigerator, stained towels and I woke up with bites of who knows what .

The bed was super hard, shower door handle fell off after use, didn't feel the door lock was very secure. also very noisy - you could hear other guests coming and going. AC started slow, but did keep the room cool.

Dirty rooms and rude staff…

The pictures on the website are outdated. The overall look of this hotels is old and uncared for. The rooms are not clean. The floors were dirty and trash from the stay before. The comforter was stained, the towels were yelllowish,and the sheets too. Most of the plugs did not work. The shower had hairs in it. You could see the dirt by the side of the bed or under the bathroom sink. We bought towels to sleep on and to dry ourselves. We also bought lots of lysol and cleaning sprays for the shower. We were afraid of catching something there. Please save your money and stay somewhere else. We got 2 rooms and 2 nights and we were refused a refund to move. So we stayed. We were charged about $75.00 a night a room and outside they were announcing it for $53.99 a night. This is a rip off. NEVER again are we staying here. DON'T STAY, DIRTY AND HORRIBLE.

Good

Staff are rude to ask to get all our stuff out of rhe room quickly since we are 30 minutes late in checkong out. 🙄

K

Overall room had a bad smell when walking in, bed and bed sheets were dirty, no fire alarm, A/C was very dirty and cutting off and on, bed was very uncomfortable, shower dosent even looked like it was cleaned...was going to get charged for pets and smoking fees when i had no pets and booked a non-smoking room

Everthing was good

Convenient for all necessities and AT&T center

Room was clean. Area a little sketchy.

The first room they gave us the ac didn't work. The second room for ac problem was good.. but what I don't understand is the deposit for 20. I've stayed there allot of times and until yesterday they asked for a deposit.. Didn't like that at all. Cleaning wasn't good either

You get what you pair for but the manager/ owner lives on site and look after the property plenty of cameras the neighborhood was sketch but no problems with anyone trying to break into our car.

Everything is horrible

This place was terrible to say the least! And the staff were extremely rude! One of them literally told us that if we didn’t like the place then we can go somewhere else. Which yes we would have but everything in the area was booked and it was late at night. Definitely not a place I would recommend and their staff should learn about customer service.

We requested a non smoking room but the room smelled of cigarette. The floors were not properly cleaned. You could see black buildup streaks on the floor and dirt. The room was at a pleasing temperature. The bed was comfy but there were only 2 pillows. There were two of us but we're used to sleeping with 2 pillows each. We were too tired to ask for more. Towels were the same issue. Hated paying 300 for a low quality room just because it was the only place with availability.

Place was not so pleasant and safe and over priced

The hotel is right next to the highway so is very noisy. The room had new furniture and shower but had not been swept well and the shower caulking had mold. There is limited parking. Staff was friendly and they accept pets. Beds were comfortable. The area is not the best.

Very dirty , smelled like smoke , dirty linnens and shower

The location is right off the highway we just booked it but was trying to book something that looks decent for the price and the upgrades we’re not too bad would stay here again

It was surprising to walk into the room and see cleanliness and how well kept.

My daughter is in San Antonio and got her wallet stolen and has been staying here because she had no where else to go. Thank you for helping with her stay! She is young and I worry about her and am happy that she has a place to stay.

The rooms where excellent just wouldn't let my kids outside we literally saw a man drop his drugs on the floor nd scoop it all up or atleast tried to also ppl drinking nd hitting cocain or meth either or right outside in a group but the rooms where nice lol

Terrible customer service bugs and flys in the room killed several

No parking!! Broken air conditioner. Unfriendly staff.

Rooms were in a unsanitary condition

I didn’t like that it looks well taken care of in the pictures online. I had high expectations because of the pictures I saw online. I’m disappointed. Expedia made it seem like it was much nicer than it actually is.

Only thing I did'nt like was it was pretty close to I10 so the traffic sounds were loud given it's an older hotel. I'd stay there again.

Staff Was Nice...Room Was Smaller Than Expected But Was Ok For My Stay And Close By Where I Needed To Go....Overall Was Nice To Stay At

After a hard rain we went into our room to discover that the roof leaked onto our bed. The bed and floor was covered in water.

That it is pet freindly

Pol was filthy, had construction barrels, supplies, and equipment with the pool “open”. Had to clean it for my boy to use it. Floors were dirty, and they allowed a full parking lot party and cookout late into the night,

We had a super late check in, which they worked with us to no get charged extra. We did have to leave a $20 deposit but was returned to us when we went to check out. Beds were amazing! We got a good night rest. Little small in space but the room, sheets and shower were very clean. Staff was very friendly! Will definitely rebook!!!

It was ok but seemed kinda dirty .. won’t go back

Shower and sink were dirty. Towels and bed cover had stains. The remote to the tv was broken so couldn’t use it. Hardly any parking spaces available. Front desk person was a bit rude. It was ok just for one night, checked in late and left early. Everything in town was booked so this was a last resort.

Great service rooms looked great could do something to the outside but rooms was great

Clean & Quite

This was an absolutely horrible experience. The hotel was unsafe, infested with pests, filthy dirty, torn apart, and over-all completely unfit for guests. The ownership/management was extremely rude and unprofessional to top it all off.

The staff was rude after we did a late check in the manager was berating me for not having a phone number listed for them to call. I booked through a travel agency and gave all my information to them and I did inform the manager of that. I felt like a child being scolded for something out of my control. Then the outlet in the restroom didn’t work, we had to take our dirty towels to the front desk so we could get new ones and we had to repeatedly get our key cards activated. After everything I will not be staying there again or advising anyone to stay there.

Liked that the rooms were easy to find. Staff was really friendly. Didn’t like the room size. Two beds filled up the whole room

For price was a nice comfortable hotel. I would stay here again.

Great

Horrible staffing not friendly staff wouldn't help

It was a nice stay friendly staf. Got checked in with no problems and no problems checking out. Thank you

On the negative side the room was quite small and the plus side the bathroom was large . the bed took up more area than the rest of the room . bathroom was oversized which is a waste of space otherwise location was easily accessed !

It was clean outside some what but the rooms were not . The sheets in my bed were just nasty . That was really my only complaint

It was a great change from the old motel owner but the room looked dirty there was toilet paper in the toilet where they didn’t flush the restroom Before we used it .. the rooms are too small

We were three people but the room only had towel sets for two.

Staff are very controlling. It felt like being in jail and watched on camera.

ANTS in the beds, on the walls, in the window unit. We switched rooms three times, and still wasn’t A bit satisfied. Rooms were extremely dirty and smelled like smoke. So we disinfected everything, only for the manager to deny us more towels because we used what we had to clean. EVEN THOUGH WE SHOULD'VE BEEN PUT IN CLEAN ROOMS WHEN WE GOT THERE. The last two rooms had poor ac/heater units, and the rooms were only the size of a regular bathroom... so it should’ve at least kept us cool a little. Refrigerator in my room and in the room my sister had leaked water EVERYWHERE. And they didn’t even get cool or cold. Microwave plug did not work. Things came up missing while we were out enjoying the town. We’ve had many hotels for vacations, but this was the absolute worst.

Bad experience. Their atm even shows up on your bank as a room reservation, not ATM. We were chased out and told never to come back because we accidentally packed a nasty towel in our bag. Management and housekeeping would not answer phones and waited outside our door till we left. We were only 10 minutes past check out.

The hotel was very clean and well maintained. Got a very good rate for the area (SA). Management very friendly and accommodating.

Not clean ants everywhere would not recommend

Apon check in the desk clerk didn't want to except my DL because they had just expired a couple days before. I understand that your ID needs to be valid but how can I renew it whenever the country has been shut down due to the virus. So after pleading he finally understood but never had a professional attitude and was very rude. In the room: comforter was stained and cigarette burns all over, had long black hair in the sheets, blood stains on the ceiling and curtains, 3 bullet holes on a wall decoration, ac didn't cool, ac filter looked like it had a quilt stuck to it, roaches, people knocking on your door all night lookin for dope, people slamming doors and yelling all night, cable was a joke but here's the real kicker. I went online and extended our sta0⁰

Another unkept place in San Antonio, TX. It's old and dirty needs to be updated inside and outside. If you can stay at another place.

I didnt even stay in the room it was horrible there where bugs on the bed and a used condom on the floor

room was a bit crowded for 2 beds, but sheets and towels were cleaned and bed was comfortable. Nice stay :)

Bath tub dirty and sheets stains on even the towels

One bed had urine stained sheets, the shower did not look like it was cleaned, burned out bulbs, horribly worn chairs, broken lamps, and drapes not hung properly. Door didn't seal correctly. Daylight, air, and insects could easily enter. Furniture is very dated. Parking is $22 per night.

Came before my check time and would not let me stay. A Indian women had very poor customer service Etiquette. I didn’t feel comfortable staying there. I will be refunded for this.

This hotel was horrible. The room smelled and was dirty. The shower was not clean and the walls had this yellow tint to them in places and when I accidentally touched the wall it was sticky and disgusting. We will never stay at a Red Roof Inn again.

Room was very clean. Bathroom was modern and very clean. Front desk clerk was friendly.

Asked for 2 keys 1 for me 1 for my girl friend didn’t match was old and recycled diss colors and one didn’t work first sign off ghetto fabulous then we had a transient sitting right outside of our door for the whole day get into the room air conditioner does not work pillowcases look like they were from 1950 all dirty and discolored had one towel that was the size of a bathmat completely grossed out didn’t even stay there BAD IDEA all around called for an extra towel just to shower they never even came I had to chase down the maid just to get an extra towel

on right.

The room was not clean - it’s actually smaller than what it appears to be in the pictures - and the check in guy was rude.