Hilton Garden Inn San Diego Del Mar

Stayed there for 2 nights and it was ok for the price. Bathroom the si k was clogged and the tub. Once repotted were able to fix in a timely manner. No ice maker on your floor and went to the floor where there is the only ice maker in the entire hotel and it was broken🙁Fire alarm went off and all the staff kind ignored. While some guest didn’t know what to do. Will not stay there again

Very clean and friendly. Loved the fact they have a restaurant available on the premises.

Good

I didn’t use many amenities but the room was clean and comfortable. The breakfast was delicious! One suggestion was a coffee pod refresh in the rooms.

Great location, excellent service

Good

Luke warm shower, toilet that runs, empty soap bottle in the tub.

Tina’s presence at the front desk truly transforms the experience…she brings such genuine warmth and care that it feels like coming home. Her kindness sets the tone for everyone who walks through our doors.

Horrible customer service

Staff was very pleasant. Hotel in a nice location. Price reasonable for the location.

Rooms were clean the staff was excellent Linda was very hospitality took good care of us while we were there thank you Hilton

Conveniently located. The gree bottle of wine to help us celebrate our 42nd anniversary was awesome, but no wine glasses or bottle opener in the room. Yikes!

Very good

My stay was great

Extremely disappointed with my stay. The soundproofing was terrible — I could hear the baby from the next room crying throughout the entire night, making it impossible to get any sleep. On top of that, the bedside outlet made a constant buzzing/electrical noise, which was both annoying and concerning from a safety standpoint. To make matters worse, the bathroom exhaust fan was completely non-functional, leaving the bathroom stuffy and poorly ventilated. For the price paid, the room quality and maintenance were well below acceptable standards. I would not recommend this hotel and will not be returning.

The lobby looks great and gives a strong first impression, but the elevator feels very old and dirty, with a huge stain that was hard to ignore. The shower water knob and the restroom door were both partially broken, although they were still usable.

3 star hotel deserves nothing more than 3 stars overall, hotel is somewhat outdated has very noisy main Ac building, staff decent not the friendliest, next time I may chose other options

Superb

The room was nice and the staff was great. I used the fitness center and enjoyed it. The location was in the middle of nothing, with nothing within walking distance. The restaurant was fine, but not worth what they charge.

Location Cleanliness. Coffee maker had debris everywhere.

Location Cleanliness. Coffee maker had debris everywhere.

yes the breakfest was excellent staff very courteous and efficient

Exceptional

Clean, well maintained, good location to get to UTC, UCSD, Del Mar and beaches. Adequate buffet breakfast served in the adjacent hotel.

The guests next door were listening to loud music until 3:30 am

Our room was big and the bed was very comfortable, even though it was a little squeaky. We didn't have a table on the left side of the bed, and when asked about it, the staff graciously accommodated us with one. It was nice and quiet. We also appreciated the nice shampoo, conditioner, body wash and lotion that was provided. They all smelled lovely! All in all, a wonderful stay!

Excellent staff. Everyone was very accommodating and helpful. We ate at the restaurant for two days. Great food and great service.

I love that the staff was diverse. Hotel layout, amenities, great. Plumbing is LOUD in room 402. Jumped flushing the toilet, my body wash bottle was empty and housekeeping didn’t show up once (I did not have a sign outside my door) so I’m not sure why they sipped me.

I love that the staff was diverse. Hotel layout, amenities, great. Plumbing is LOUD in room 402. Jumped flushing the toilet, my body wash bottle was empty and housekeeping didn’t show up once (I did not have a sign outside my door) so I’m not sure why they sipped me.

Let's start with the good: it was quiet at night. Not near a freeway, or busy highway. The bad: the property was feeling tired, worn out, and in need of TLC. Tile grout needed to be replaced, bathroom floor was dirty, Breakfast not included, and they charged a fee to park in the parking lot. As far as the staff goes, they were friendly at check-in but when we asked if we could have a late check out, not so nice. Said the hotel was sold out and they needed to clean the room. Could not give us an extra half hour. When time came to leave the property, there wasn't a sole in the lobby and the parking lot was 95% empty. It was a Monday, the place was empty. Anyways, would have been better with updated bathrooms, include breakfast and don't charge for parking at a location where parking is plentiful.

Terrible shower design. The shower area was a rectangular space with the showerhead located in the middle, so water couldn’t be contained. Despite my best efforts, the bathroom flooded during my shower. There were no shower caps or soap provided. The faucet had water stains and looked unclean. The balcony was flooded as well — I don’t know where the water was coming from. The rest of the room was acceptable, but the bedsheet had a stain. I expected a better-maintained room for $145.

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Was so disappointed to hear no free breakfast. Ordering hot breakfast from minimal menu took a long time and was so expensive and annoying. Also room wasn’t worth it without breakfast. And dinging from elevators at 5am was absurd

Clean room. Nice staff

I had booked this hotel for one night and then a different hotel closer to sea world for two nights, but when we arrived at the other hotel it turned out to be more of a motel. We felt so safe during our previous night at Hilton garden inn so we came back and paid the higher rate that comes with booking the day of. It was worth it for peace of mind while traveling with my family and we will be back on our next trip.

Great customer service

Good hotel with calm environment

I don’t think we will stay there again

Very good price. Wish they also offered free breakfast but the price makes this still a very reasonable place to stay. Carol T

Was in and out so didn’t spend much time there, but the staff was friendly and efficient and the room was clean and large. Would definitely stay here again if in the area.

Everything. The front office was very nice and everything was clean. It was nice and quiet too. N/A

Everything. The front office was very nice and everything was clean. It was nice and quiet too. N/A

The metal handle on the bathroom door just fell off on the floor. There was only one nightstand on a king sized bed. The exit door to the parking lot was open but in the morning it locked me outside and I had to walk through the entire parklot and the lobby just to get back in my room.

Nice quiet location. The pool and jacuzzi could be bigger and better kept

Quick overnight stay, friendly, clean and very accommodating!

Helpful staff, clean room and nice lobby.

Room was excellently set up, bathroom was well supplied and comfortable. Pillows could have been a bit more comfortable.

Exceptional

Great experience. Hotel was super quiet and in a nice area. Room was clean and beds were comfortable. The staff was excellent! We would stay here again definitely. Highly recommend.

The room.was tidy and everything worked well. The bed was a little hard but we managed to sleep quite well and had a nice quiet night so we could have an amazing rest of our vacation amazing. The only thing that would have been nicer is if the second elevator was working because a solo eorking elevator made for a little longer wait sometimes but staff was super friendly and made it better.

A/C was super loud, had to turn off to sleep, tub and sink were clogged took foever to drain, gross, they did not clean room first day, days 3 and 4 bathroom infested with ants. Still had christmas decorations in lobby.

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Room was great and love the location

Loved it all. ESP the staff

Clean, safe and cozy. Staff were great Not too many little stores near by.

Clean, safe and cozy. Staff were great Not too many little stores near by.

Only complaint I have is there was a daily parking charge that i was not told about…kinda put a sour note to everything else. There should not be a charge to park if someone is staying st your motel!

Room was dirty. We couldnt shower due to flooded tub. Couldnt switch room until next day. They said nithing was available. So my daughter couldnt get cleaned up. We just left in the morning cause we were over it.

The room was a little cavernous and un uninviting, but comfortable bed clean and decent amenities made it fine. The front desk folks were GREAT, so friendly and helpful. Truly, they deserve raises, all of them. They made the place feel good, despite some room features being a little out of date

The staff was super nice, even though my bottom sheet came off my be while I was sleeping. Nice crew, but disapointing visit. I thought I paid for breakfast when I booked the room, but they said NO. I would like to know how an $180 per night room cost me $495 for two nights???

Heating in the room didn’t work so was quite cold. Toilet kept running. They have robots in place to deliver things but they should spend money on a modern update on rooms. Staff were nice and polite. Convenient location for our needs.

Hotel needs to be updated.

Friendly staff. Clean room

Friendly and professional staff. Clean and comfortable bed. great location

the staff here are very helpful🙂

They changedme to another room, offering to make the room every day, and they didn't for 5 consecutive nights.

Room was nice and updated. Bathroom was good. Shower head was not fully functional.

Let me move the room to the next hotel

Very clean and quiet. Close to everywhere

service was pathetic. No one came to clean the room and always we have to ask for the towels. Parking was a hassle. Location was good but money wise its not worth it. Location only is what we liked.

It was a reasonable hotel, beautiful lobby, and simple rooms. Staff was kind and helpful. I did schedule a wake up call however that did not happen, so I was thankful I had my own alarm as well. Would still recommend the hotel.

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Yes, the room was clean and smelled of fresh furniture. By the banging next door I assume it was just renovated. Lights by the beds didn't make much sense, but didn't need to use them. Staff was friendly, and let us know - after checking in - that there is construction on the weekend. Luckily they didn't start at 8:30a on Sunday on our floor, as we were told they would. I will probably stay with you again, as my son lives across the road and I live in Los Angeles.

Renovation while guests staying there- got woken up at 9:30am from all the banging/ drill noises. I hate the new upgraded room! Horrible!! the OLD room was nice - cozy and warmth! This used to be my favorite hotel until now.

I love this place even though they were doing renovation on our floor at this time, we have been a few times before it and with complains except open the bar earlier

Great place

Balcony view was a wall. Staff was friendly accomodating and competent.

Bathroom had no ventilation so it would get very steamy. Toilet felt very short, like it was made for elementary school kids. Bath tub floor was very slippery .

Balcony view of a wall. Beds are squeaky and

Since the time we checked in every step of the way was easy. Rooms where clean staff was friendly

The room was peculiarly set up. Lights in wall on each side of bed cannot work as reading lights because they cannot bend. They are like searchlights glaring into the room if turned on. Large chair was very uncomfortable. Remote did not work. Likely needs batteries. Because room is not serviced everyday we had to get coffee and tea pods from downstairs. Staff at registration was friendly and helpful. General sense that premises are maintained at a B rather than an A level.

love the location and easy ness to come and go

Room was clean enough and the staff was helpful and courteous.

Staff was very courteous

The room was dirty, mold on bathroom floors and faucets. The toilet seat was dirty too. The bed was very old and uncomfortable mattress. I had to buy sandals to take a shower because the shower was so dirty. Tye staff was nice.

It was OK. It’s just nothing was around it so you have to drive to everything.

Yes

Great staff

Everything was excellent. Great place to stay

Tired hotel

My check-in was really easy and very professional and kind. I did not use the facilities so I cannot comment on that.

Comfortable stay, good amenities.

The staff was very accommodating and attentive.

Everything

Only downside was not good breakfast options.

We loved everything about this place

Loved my stay ! ❤️

The room did not have adequate toilet paper or wash cloths. Called customer service & was told items would be sent, but items were never delivered to my room. Ended up going to front desk the next morning because I reserved two days. Was given one roll of toilet paper & two wash cloths.

The hotel hallways and room smelled moldy or mildewy. The first room we checked into smelled awful so we asked to be moved. The second room on the 4th floor was slightly better but still smelled. We won’t stay here again as we have mold and mildew allergies.

Its a nice property, but they charge for things a hotel in this class often provides free. No free breakfast and no free parking. Granted, its San Diego. VERY friendly lady at the front desk check during check in made us feel welcome right away. The AC in the fitness center was out or wasn't on so it was very uncomfortable.

My room was not clean, as the smell of the room was terrible

Jessica was outstanding with her service and cheerful smile.

Though somewhat distant from more dining spots, it was good stay. Very calm and quiet.

The staff- especially Jessica, Linda, and Isaiah were excellent!

This hotel was just what I needed. That said, things were not perfect per se, and I did let them know about the issues I had.

Always try to stay at a Hilton but this one is old and smells of mold. The front desk sent someone to room to purify the air said it wold take 1 hr, so we stayed at the bar/restaurant for 3 hrs, go to our room and it was filled with white powder, burned my throat, had to request room change, beds are old, tub had hair from previous tenant. Food was good though. Wouldn't stay there again. The price for the room doesn't match the quality of the room. This Hilton needs a refresh. Badly. Two other families experienced the same mold smell in their rooms.

First time I stay there same place in dem Mar there was a mice making noise all nigh. Second time staying bathroom sink overflow from upstairs

Such a nice hotel, would certainly come back.

Nothing spectacular. Service was ok but not very genuine.

Great visit!

Over all enjoy my stay.

Great spot in Del Mar!

Linda and Tina were amazing and made our stay so much more enjoyable! We truly appreciate the warmth and comfort of the staff

You could hear all the noise from the room above

$12 a day for parking, ridiculous.

Overall good. Just one thing, if you can fix the loose flush handle and big noise flush makes in toilets. I had seen this issue in previous stays as well in other rooms.

Daily parking fee of $12 is terrible. Feds are going after businesses that tack on hidden/unnecessary fees. I got stonewalled when I complained that it allowed the hotel to advertise cheaper room rates than actual. Further, front desk wasn't aware of this sign, posted prominently by the elevators: "Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any hotel team member know, and we will make is right. Guaranteed." Well, that pledge is bogus. Guess I won't be staying at any Hilton Garden Inn in the future. Caveat emptor.

Was greeted at the reception counter and quickly was checked in. We ate dinner at the hotel and the food was great. Prices were very reasonable. Hotel room was well laid out and beds and pillows were comfortable. I will stay here again!

Always a solid stay at this place. Very nice rooms in an upscale area. Not overly fancy, but nice and great service at their bar/restaurant. The breakfast place is great as well. Good breakfast sandwiches.

When we checked in the front desk agent was friendly and nice and went above and beyond to make our stay enjoyable. I mentioned to her that we were going to have dinner at Ruth's Chris, Steak House, and she recommended a restaurant in Del Mar, that was near the racetrack that had a nice view, and we decided to take her advice, and we ended up having a wonderful seafood meal with great service and a nice view.

Clean and quiet hotel. I would say some upgrades are due, but room was kept clean and lobby is very nice.

Ev

Staff is very friendly and room is clean

The lobby is nice , the rooms are very dated. Carpet has a smell like it needs to be replaced. No working ice machines on either floors. The water pressure in the shower was terrible, if the sink water was running or the toilet flushing the shower water was cold and just a drip.

Love my stays here. The bar and food are fantastic. Rooms cozy

A

We had the best service ever!

Exactly what other reviewers said about it and what made us decide to book there. Would most definitely stay there again!

Very pleasant front deck staff. Good location, quiet and short drive to beaches. Not walkable to restaurants or shops as the property is in a residential area.

Got hotel, receptionist tells me we have a balcony....in room, trying to see the environment surrounding us, there was the construction of the loby impeading to see. Next day in the morning the fire alarm was before 8.00 hrs, called reception and they said it was real, to leave the romm ASAP. came down thru the emergency lader, all people out, took our lugage to our car. At the time the firemen came, looks that was a microeave malfunction: A thi time went next door for breakfast, at the end went to room to shower-was about 9:45 AM, the room was with sheets out...did not register out but the personnel came to start cleaning ......well, not a peaceful stay!!

It is a nice place to stay away from downtown

Very nice, convivial hotel. They had a bar in the hotel where you could get light meals. It was open late. Bed super comfy. The only negative, which is pretty trivial, is that the hotel was a bit down at the heels here and there. But overall, well worth the price

friendly/helpful staff, great lobby/coffee/restaurant/parking/great price. will stay again as it is close to family!

Location

Just like advertised

It’s a nice experience to be here spend a quite yet lovely weekend! Will be back!

Great customer service the hotel was clean and staff were friendly.

I had a balcony room and I was super happy that I was actually able to use it. The area is super quiet weekdays and weekends. The staff is very helpful and polite. The freeway was near by so that made it that much better. I would totally stay here again.

This will be our third stay at the Hilton Garden Inn. WE normally book this great hotel on the way to the Goodguys car show. It is clean, quiet and within a very close proximity to where we are going. I would definitely recommend this hotel and it is close to many restaurants and Whole foods

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This is a nice hotel. It’s very clean and quiet and well-maintained and the staff is very friendly.

I like that it is quiet and peaceful here. Mr. Tony the front desk who helped us checked in was very friendly. He was very hospitable and provided us with great customer service. Thank you.

Very nice hotel, well connected to several coastal areas around San Diego

Clean and comfortable

We ate breakfast at the hotel and the breakfast sandwiches were excellent (and the coffee too) Special requests were quickly taken care of. Would definitely stay again

Amazing stay

The hotel is near all my medical appointments

The staff was friendly and accommodating

Nice and quiet.

Quite neighborhood

Great place!

I didn’t go any further. Stayed in the hallway and called the front desk. They assigned me another room on another floor ( I actually used the room key to open it). The rooms need to be updated. Lobby is nice. Loved the robot (Batman).

Needs updating

Love the hotel. Great desk service especially Linda. Beds fantastic. Enjoy daily newspaper. Great coffee.

Towels were great, but needs a fan in bathroom.

Clean Hotel, Friendly Staff. Comfortable Beds. Limited Services. A solid 4.

It’s great location near La Jolla beach and Torrey Pines Golf Club and State park. It’s clean and staffs are vey nice.

Very friendly staff

It was pretty noisy so we didn’t get super restful nights of sleep. Not only was our ac unit loud, but we could hear every other unit around us as well, all going off at different times. When the freshened up our room the first time they didn’t replenish the toilet paper or Kleenex. Water pressure in the shower was awful. Pool area was a bit outdated as well. Staff was very kind and the room itself was nice enough. Just expected a bit more out of a Hilton. Also found it odd that we had to go to the hotel next door to get a breakfast that we had to pay for. Had I known that, we probably would have just opted to go eat out at local places. Kind of defeats the convenience we were looking for with that.

Overall, the trip was great. The only issue is noise control. The noise from our upstairs neighbor made it difficult to sleep in the mornings, from footsteps and loud thuds to noise from water pipes when flushing the toilet and showering.

The hotel is a bit tired. It could use a refresher. The bed and pillows are very comfortable. We had an issue with the thermostat but after a few hours it got resolved. The staff is very friendly and very helpful especially Ms. Linda she was very pleasant and couldn’t do enough for us.

Clean rooms and great staff. Would stay again.

Very nice clean quiet and safe location to stay

Overall good experience

Very cheap and uncomfortable pillows High price - low quality bedding/pillows

Property was immaculate, staff very helpful and in a great location for us

Extremely nice staff.

Everything was excellent

Beautiful property. 39 Bistro and bar has amazing dishes and drinks, the old fashion is one of the best. The Shrimp Linguini Alfredo is a must try

As with all Hilton garden inn's the front foyer and reception area is great. Elevators were old and rickety. The carpets needed some work. Room did not have ample lighting. Front desk says housekeeping is only every other day while checking in, not while booking. Then breakfast is a cafe which has some pricey options.

Great place!

What i didnt like was that nothing was explained to me about having my room cleaned i had to ask ti have it cleaned and also breakfast i had no idea we needed vouchers to eat breakfast. I thought it was free and wasnt told on how to go about having breakfast.

Friendly staff

Very clean, quiet, and nice.

Frint desk staff was very helpful. They accommodated our request to check in early.

nice stay

Property was great just dark at night , area not well lit

Everything was in good condition

The room temperature was at 56 and it was so cold

Very nice and great help at the front desk

Helpful staff.

The hotel is very neat and clean. Staff is very friendly.

Great place very clean and convenient location

No room cleaning after the first night. It is fine for us.

The hotel dont clean daily the rolm

The hotel was very nice, quiet, clean I will recommend it.

Quaint little hotel that was in a very convenient location. Would have been nice to know that they charge for parking overnight before we booked our reservation.

Charges for parking

The receptionist were really nice

good location

Excellent place to stay very quite, safe, great amenities highly recommend staying here

Would definitely return!

Great hospitality and amazing staff!