Aloft by Marriott Santa Clara

Exceptional

Clean, close to airport Parking lot was small had to park offsite

Breakfast was great. I didn’t spend too much time due to work

Exceptional

We had to check-in late. Staff was super helpful. Room was very nice.

Great staff and clean rooms. Chill spot overall

Parking charge, charge for breakfast

Clean and upscaled. The staff was helpful in reassigning a different when we asked for a room with better view.

This is my 2nd stay at this hotel. Everything was good. Front desk staffs were nice & helpful. Will stay again when I’m in the area.

Clean room

First time staying at this property, and it wasn’t bad at all. Everything was a thumbs up. The only thing that could have been better, and would have given 5-stars was the comfort of the bed. We always rate our stays more from the comfort of the mattress and pillows. But, it wasn’t as comfy as it looked but not bad at all.:)

Very good

Made my reservation right before midnight, went to check in after midnight no reservation ... Clerk says no worries I'll put you under a new reservation with a saturday check out, first time I've stayed there and I'll definately be back

I wish the back door w Stairs work with your key card instead of always going thru the main lobby

It was fine except u can hear everything around you not very good installation

Staff didn’t tell about any of the amenities, the bathroom has no door, and the bathroom light has a window for some reason into the bedroom

Rooms were very clean. Hotel was really nice, great value.

Easy parking,peaceful and welcoming environment,highly recommended and worth the stay

Water pressure was per bad, very weak shower. There were trash left in the room by the previous tenants

It’s a nice property

Good Substitute for Higher Rate hotels when thy become too pricey.

Exceptional

The room was clean. Front counter staff was friendly. Nice place to stay and sleep.

Nice bar. Pool table and games. Rooms were clean and updated. Would stay again

Nice location, very cool vibe in the lobby and throughout the hotel. Gym was very nice and the view from the balcony area was nice to enjoy my morning coffee. Only catch is you have to pay $15 a day to park in the hotel parking lot.

Clean room! Safe and quiet location! Staff was very helpful!

excelente

good location for a better price value

Clean room, nice view. Parking extra.

Parking was not secure and outside yet had to be paid.

Bed was comfortable Parking was not secure and outside yet had to be paid.

We had a change of plans six days before our scheduled stay. When I tried to either cancel our plans for a refund, or if that wasn't possible, change our reservation to a different date, I was told that neither was possible. I was told by the hotel staff that it was Hotels.com's responsibility. Hotels.com reached out repeatedly to work with the hotel but without success. I can not comment on the amenities but it is important that you be aware of their cancellation policies before booking.

No había servicio de wifi, por ende no funcionaba la televisión. La luz del baño no servía.

Location is good for access to surrounding companies and the Convention Center. The room itself is up to what I've come to expect from Aloft. I have a restricted diet for health reasons so I did not get the breakfast as the items were "off the menu" for me. I ate in my room. I was told by the front-desk that the "shuttle" apparently only drops off and doesn't do a return trip ? How is that useful ? There is a button on the lightswitch panel marked "Press for Housekeeping", which apparently doesn't actually do anything but there is no signage or indication that you have to ask for it at the front-desk. I get that most hotels are not doing housekeeping everyday now, but that button needs to be covered or there needs to be signage. The outsourced parking is *horrible*. Rather than just pay at the desk, I had to sign up with the third-party parking services company they use and now have an account with them which I did not ask for and can't seem to get rid of. This particular property has some issues that need to be looked at and which I've not experienced at other Alofts.

Location is good for access to surrounding companies and the Convention Center. The room itself is up to what I've come to expect from Aloft. I have a restricted diet for health reasons so I did not get the breakfast as the items were "off the menu" for me. I ate in my room. I was told by the front-desk that the "shuttle" apparently only drops off and doesn't do a return trip ? How is that useful ? There is a button on the lightswitch panel marked "Press for Housekeeping", which apparently doesn't actually do anything but there is no signage or indication that you have to ask for it at the front-desk. I get that most hotels are not doing housekeeping everyday now, but that button needs to be covered or there needs to be signage. The outsourced parking is *horrible*. Rather than just pay at the desk, I had to sign up with the third-party parking services company they use and now have an account with them which I did not ask for and can't seem to get rid of. This particular property has some issues that need to be looked at and which I've not experienced at other Alofts.

Superb

Exceptional

Kind staff

My stay was nothing short of amazing. I definitely plan on returning and being a loyal member to the hotel

Very clean, comfortable rooms. Parking. Was not informed prior to booking or checking in that i would have to pay to park. Ended up paying the fee and still received a notice on my car the next morning.

Very clean, comfortable rooms. Parking. Was not informed prior to booking or checking in that i would have to pay to park. Ended up paying the fee and still received a notice on my car the next morning.

I was very pleased with the Aloft Santa Clara. I would definitely stay here again.

It was a great centrally located hotel

great place to stay if attending a convention! walls are thin if you're a light sleeper but otherwise cute and fun! !

Superb

Location and overall comfort Nothing

Location and overall comfort Nothing

Exceptional

Exceptional

The amenities The staff needs to take a customer service course and they need more comfortable beds and pillows

Very new hotel with all new and modern rooms at a great price

Great place

Clean rooms

Beautiful hotel in a great location near the freeway and Levi's Stadium. Incredible lobby with plenty of seating and a bar. Rooms were excellent. Will definitely be back!

was a nice clean room, now fan in the bathroom was a bit odd.

It’s out in the middle of nowhere. No restaurants nearby. The restaurant in the hotel has short hours and a very limited menu. The hotel itself is very nice just not enough convenient accommodations.

Room was fine, except it had a bunch of ants. We were going to an event near by, did not have time to change rooms. I notified the front desk, they said they will get rid of them.cam back to the room after event, looked clean, a few hours later they were crawling on me.

Good

Friendly staff.

Love this place. Favorite place to stay during events at Levi’s Stadium.

We’ve stayed here 4 or 5 times and every time it’s been awesome! They could do a little more with their breakfast options, but other than that no complaints!

stadiumalso the bar area closed to early and didnt open up earlier on the weekends

Clean room

The bar area was affordable and had great drinks!

Overall just a nice hotel. Definitely not a short walk to Levi’s Stadium

Staff was very friendly. Beds were comfortable. Rooms looked clean until you actually looked. Walls are paper thin and you can hear every single conversation and noise from rooms next door. We stayed here after a 49ers game. About a half hour walk to stadium which was nice to avoid parking/traffic. However, after the game, the loud yelling was a bit much. If coming during the week for a business meeting it would be fine. Apparently, I have entered the old lady stage in my life where I dont want to hear partying from my hotel room.

Clean room great customer service

Overall I would recommend it and would stay there again !

Clean, modern, great staff!

No Microwave. Fridge was under the bathroom sink and one of the most important reasons why the hotel was selected was the "Free Breakfast" advertisement which was NOT the case. I could have paid the extra $30 for a different hotel which was closer to the venue I was attending but had to spend $60 for breakfast instead. Flase advertisement

Check in simple and accommodating.

Nice and safe place but it’s cold inside the property

The staff was super friendly & helpful. The room was clean with a great view.

Very good

Clean room and accommodating/honest staff. I left my phone in the counter and she returned it to me.

Modern nice

Excellent

Room spacious and clean. Staff courteous and knowledgeable

Walking distance to Levis Stadium

Friendly

Took an hour longer to get our room. Parking was ful so we were told to park in over flow parking. We were on the 1st floor and were kept up past midnight from people partying at the bar. The phone in our room wouldn't work so we could call the front desk. Went out the next morning and had a parking ticket from your facility saying tgat we weren't supposed to park there.

The room was great!! Had great amenities and was very clean!

Yvette

Nice hotel and night

There's no microwave in the rooms. I booked through Hotels.com which advertised free 2hr late check out but it wasnt honored.

Staff was good. Parking not great.

Amenities! The pool heater was broken and we didn’t get to go swimming and that’s the reason why we booked there

I ordered this hotel in June. Two double beds. And for one bed. I can from Tennessee. This is inexcusable. I want a refund

Room was clean and very modern. Staff was very nice and friendly. We had fun playing pole and loved they had a bar.

Cons-The master light needs to be on to turn on light in restroom. Master light will turn on all the light in entire room. No way to separate room and bathroom lights. So everytime some one has to use restroom everyone will wake up with lights or you take care of your business with your phone light. The fire alarm was low on battery. The bright sparking warning light like a lightning kept us up half of the night. The morning breakfast is a joke. You can order only one item. It’s not a buffet Continental breakfast. It says hotel has EV charging for filter on Expedia. It’s a check mark. There is only one EV charging on site at the property. Decent hotel if these things don’t annoy you.

Yes everything was great

The room smell bad. The room light setting is bad, the badroom lights can't be turn on if the room light is not on. We personally didn't like the hotel because there are too many noises like the train all night. We will never stay in any other Aloft

Great experience. Only thing I didn’t like was the lack of free parking

Perfect for game day at Levi’s stadium. 1 mile walk, but beats paying $8 for uber ride that cuts .25 miles

Hotel and room were great. Only concern was that our room had a smell to it, kind of mildewy moisture. Not too bad but slightly concerning if carpet was,wet.

Comfortable bed and good free breakfast sandwich! Nice location and close to the freeway. Would definitely come back for another night.

Very clean and spacious rooms. Staff was really friendly and had great service.

Smaller rooms but I felt like it was clean/comfortable

Check in

The staff was very friendly!! The entrance excellent very well kept and very clean!! The rooms on the other hand, bathroom area very dirty , sink looks rusted, mirrors and showers doors looked very dirty including th sink faucet. Bed is extremely uncomfortable, very hard feels like sleeping on a rock!

Fun atmosphere

Great area very convenient! Clean and staff very nice.

Very clean room

Very nice. Great location.

The room was very clean, except we had a spider hanging from the ceiling. Need more hangers in the room. Just needed a microwave in the room.

Clean room. Beautiful room. I wish the shower had an amenities holder for my own shampoo and conditioner. I had to place it on the floor.

Great

nice please and very clean.

Great for everyone, quick and delicious

Had a ton of ants in my room. Seemed to be coming from ceiling. Ants all over counters near windows, on bed, in trash can, in shower and restroom.

The bar was good!

I like it

We got one of the last rooms available bottom floor and I don’t mind the lobby people talking and having a good time what the problem was that at three in the morning the people on the room on top of us were fighting/stomping their feet yelling and dropping something really heavy sounding like a couple fighting we are givin a number to call the front and none of the options the machine gave us was the front desk if it was they did NOT answer the fighting went on for almost three hours when we checked out no one asked us how the stay was or Anything just said ok when givin the key back over all will never go back

Clean pet friendly

Muy buen lugar

The pool was not functional as heater was broken. We mainly booked the place for kids pool.

It’s 3/4 star hotel with new construction, nice, clean, competitive price for the location. But with weird design for bed room and bathroom, definitely not conventional style, it could be noisy when someone use bathroom or take bath. Breakfast is ticket system with small fresh cooked sandwich for the ticket and the rest of items might need to pay for, parking lot is big but it’s also need to pay. The price for the hotel could be high or low overnight due to the location is good for business trip or conference hotel purposes. For family trip, might not a good choice. No microwave might be common in California.

Pet friendly

—

Toilet didn’t flush well and ants were all in the room and dirty stained hand towel

We enjoyed our stay here. Very colorful and modern decor and very nice staff. I did have ants in our 5th floor room which surprised me and we had to toss a bunch of snacks we had on the table. I was also disappointed to find i had to pay for parking. Otherwise its great access to Levi Stadium and Great America. The room was comfortable and hotel was quiet.

Nice hotel

It was a chill hotel. Very much more for business travelers.

I like that it’s new and clean and close to the stadium!

Staff was friendly and filled with 49ers fans

WiFi didn’t work nice; was so slow

Clean

Nice hotel and location for Niners games. Police had the roads blocked off and made it difficult to get to the hotel after the game. Trains going by somewhat often, and the horn is heard in your room.

Everything was great staff was Awesome

About a. 20 minute walk from the stadium after a game, which is nice avoiding all the traffic

As noted with the 5 stars I had no complaints. Have stayed there a couple times and would not hesitate to stay again

Walkable to Levi stadium

Clean and comfy

Why do you have to pay for parking?

Great place to get a good night sleep.

Great hotel. Was annoyed the EV chargers were broken and that I had to pay for parking.

Nice and clean

Bed was totally uncomfortable and the smoke detector/sensor was flashing a bright light all night. Interrupting my sleep. This location doesn’t offer smart TVs.

nice

I liked the quiet location

Easy check in, affordable and near where we needed to be on short notice. Also great Old Fashioned at the bar!

The black gentleman who checked us in was rude. Also turn off all the lights in the lobby area.

Amazing location

Great hotel

Third time always enjoy

There not enough parking and you have to pay $15 each night to park if there a parking space.

Very well maintained and very easy to talk too workers especially the front desk.

Every thing was great except parking. Not enough parking

Toilet Bowl not flashing right

Stayed 1 night, simple to attend a 9ners game. The only staff interaction was at check in. Room was clean we spent there maybe 10 minutes before the game. Really liked that after the game was over hotel was only a 30minute walk, walking at 9pm felt very safe as there were police officers at every light and security at every parking lot. The only thing that was a little annoying, was that the fire detector was right above the bed and there was a bright light that I could see every few minutes. Mattress was a little too soft, but hotel was very convenient and had all the essentials.

It was good seeing a 49er game. Hotel was comfortable and clean.

The gym was nice and had decent equipment. There is also a outdoor pool. Parking is a nightmare. You have to pay via a app and I have no idea how much we paid as there is no information on the app nor are the parking rates posted anywhere. The hotel is about 1.5 miles from Levi stadium which is to walking distance and there are sidewalks. The hotel is loud with road traffic and plane traffic but is doable. Id recommend this hotel if you are going to a game or traveling alone.

The day was excellent overall. I would only say that the pillows were not very firm. But the bedding was clean and comfortable.

Excellent property

All

Nice place!!!

Front desk staff was exceptional, place is new and very clean. Looking forward to coming back.

experience was well within expectations

Quiet, very good price for fancy

Staff was very friendly

Quiet and peaceful.

Staff was very friendly

The hotel wouldve been nice but the lobby was very loud full of drunks. The lights didnt all work, the sink was dirty when i walked in. I could hear the guest yelling from my room on the first floor late into the night.

One of my favorite affordable places to stay. I loved that their bar was open and they had a pool table!

Easy to get to and staff very nice

Food was really good. Staff was nice and the rooftop had a beautiful view.

Excellent

great location nice rooms 30 min walk from levi

Aloft is always clean and responsive. The AC was stuck and they resolved the issue in 10 minutes.

Nice pool

Very pleased with my stay.

Clean and close to great America, did not love they charged for parking in an open parking lot

My safety lock was damaged I believed in hotel security should be a priority

The hotel is just fine; however, between the freeway, the trains that start rolling through at zero dark hundred, and SJC aircraft, this may not be for anyone who needs quiet to sleep.

Nice

The only comment I can give is the parking fee- inhave to pay to pay in their parking lot. But otherwise, we had a nice “end of long trip” rest and stay after traveling for a week.

Check in was great the girl that check us in was great and helpful. Room was great check out not so much the guy wasn’t friendly and didn’t give me a receipt

Like the location being away from traffic to be accessible for guests to enter and exit the hotel parking area. I was unaware of access road blocked off after events ended. Glad I asked and explanation was provided.

Enjoyed

When we first received our room it was not ready. We had to call front desk and switch rooms. The new room was made up but the wiring of the lights was messed up. We had to use the bathroom in pitch dark using cell phone light.

Bathrooms don’t have locks which can be weird, otherwise a very fine hotel

Clean and great staff

Modern, clean & friendly staffs. Will stay here again next time 😊

Room had a maintenance issue which i believe should have been caught before my arrival.

Na

Our fridge was not cold, so I requested another one and that our food be transferred to the new fridge. When we returned for the night, it was not communicated that our food was taken to the employee fridge, and we didn't know when the food was out in there, so we had to throw the food out. The new fridge also wasn't plugged in, so it was hot. also, the room didn't have enough lighting. There is also no light in the shower area, so it seems like you were taking a shower in the dark. My husband was sleeping in the bed, and I wanted to put my makeup on in a dimly lit bathroom to avoid all the lights being turned on, since you could only access the bathroom light by the master switch that turns on all the lights. Also, didn't appreciate that you had to pay for parking when you're spending over $200 for 1 night. As far as friendliness and cleanliness, A+. Very nice staff, and the hotel was very clean and smelled new.

Very clean and safe stay in San Jose. Extremely comfortable and nice. Had an amazing night of sleep.

Everything is amazing! No issues at all! Just wish the pool hours would be a bit longer than 9pm

Exceptional customer service

Great clean place

Everything was beautiful and above expectations.

The room was kept very neat. I loved the view in the morning when you wake up and the sun is rising.

Superb cleaness, but poor breakfast and dining options

I’ve never stayed at an Aloft hotel where all the lights above the headboard were fully working. There are always one or two bulbs that are blown out, which is frustrating—especially considering this seems to be a recurring issue across multiple locations. I’ve stayed at several Aloft properties in both Texas and California, and they all seem to have the same problem. It would be great if this could be addressed more consistently before guests check in.

Tt

Only had one EV charger other EV charger cable was cut off .

No netflix

Great stay

Beware of the parking.

Staff services

Clean but I was bothering by the noise from next door.

Very comfortable and clean

Front desk staff seems a little too snobby for some reason. I’ve stayed in other Alfots and they’re always clean and safe.

*

Nice place to stay

Easy check in & clean rooms

Great hotel, was also nice for families.

Cute little spot

Easy friendly staff

Fun game for kids and adults in the lobby

Qucik drive to the convention center.

It is a place where you can stay comfortably for the price. However, I hope there is no need to pay parking fees, and I am satisfied with that.

Very good

Amazing place

Just a very nice property.

I checked in for a baseball tournament for my son and left pretty fast after checking in and didn’t get back until 1030 at night and the next morning all our items were covered in ants and the toilet took 20-30 minutes to flush after you flushed it. Also the bathroom door was broken.

I really like it, but the only issue I have is they didn’t have a smart TV

Nice staff and easy check in, room was clean and comfortable

Amazing stay! The only thing that could’ve been avoided was that there was no shower gel in the shower gel dispenser - still would stay again

It was close to the action but yet quiet and quaint.

Shower was also a bit dirty on the corners.

Amazing. Rooms were perfect for a family. Bathroom and sink area were separate from bed area. Very clean. Service was amazing. Lobby and bar were awesome. Would stay here gin with no question. Beds were super comfy.

Great

Just Perfect!!

It was nice and clean. I'd stay again if in the area.

Nice clean new feeling hotel with good size rooms. Front desk could be better staffed had to stand there wait a few minutes each time for someone to show up if you want to check in, check out, or buy food from the lobby.

They were very accommodating with all of our requests

Close to Levi and friendly staff

I didn’t like to pay for a parking! The hotel it’s nice

Love staying here ♥️

This is the second time we have gone to a game and stayed at Aloft. It’s a great price and walking distance (about a mile) to the game. Lots of people stay here and the lobby energy is always high and fun. Staff is friendly and the hotel is clean. I love that you can get drinks, food and snacks in the lobby.

Staff was great. Fun bar after the game and nice breakfast choices.

Very friendly and professional employees. Clean outside and in. Very nice.

We had a big stain on the carpet that looked disgusting and we woke up to hundreds of small ants. Probably wouldn’t stay there again.

Looks better from the outside. Outrageously horrible expensive food. Only one person working at the front desk that's a personality of a pet rock.

Clean, comfortable hotel with excellent staff, fun bar, and walking distance to Levi's stadium. I'd definitely stay here again!

Very comfortable and clean room!

Great place to stay to go to a game

Staff were incredible. Assisted me with all of my inquiries and checking and out was incredibly easy. Recommend anyone visiting the area to check them out!

The room was nice but there were ants everywhere. We had ants in our suitcase, toiletries, and our jackets.

Everything was great for our stay and everyone was completely amazing, truly loved everyones energy and how welcoming everyone was to us. Thank you very much!

Amazong staff

I was in town for the 49ers game and stayed here. The bar and lounge area was pretty cool to people watch and met some cool people. All employees were very nice. The room was a room. A little echoey but it served its purpose. Within walking distance to Levi’s Stadium and Great America if you are staying for that.

Nice location for our trip to see a 49ers game. Easy walk to the football field.

Nice hotel very clean

Great place to stay with family friends. Wonderful staff. Well organized hotel.

Stay was okay. Just kids running down the halls were annoying. Also, called from desk for clean towels but never got them.

The rooms were very clean, staff was friendly, check in and out was quick

N/A

The rooms were not well taken care of, got locked out twice due to a malfunction and bathroom door wasn’t secure. Overall, it’s a great place to stay for a Niner game, nice view from the bar patio!

I arrived at midnight to checkin and someone else is here having a problem with their reservation and is taking a very long time to check in. I’ve been waiting 15-20 minutes for my turn to check in. Frustrating because I have an early meeting at work and I need to get to sleep

Overall, the property was very nice. The only downside is that there was a game at the stadium and traffic was very bad. We could not get to the hotel because all the roads were blocked. Once we were able to find someone to ask, they told us where to go and that we had to have our room key to get past the roadblock. it was very inconvenient.

The hotel is super clean. Staff was friendly and professional.

Great location. Close to levi stadium

Had to pay for parking

.

Our stay was great thank you

A

It was important that the hotel was close to Levi stadium, yet not within the congestion of the game.

Nice area

Just perfect

Great place to stay, staff was friendly, food was good

.

This hotel is close to Levi Stadium, within walking distance. It’s clean, friendly staff and quiet.

I liked the fact that it was walking distance from Levi stadium and a short drive to shopping centers.

Good property that is very close to Levi’s Stadium. The only small complaint would be that we did have ants in our room.

Great stay will Forsure always be our first choice when visiting the city

Stay here,you wont be disappointed

Everything

Upon arrival in the room, the bathroom lights did not work. We asked for them to be looked at and left for two hours. We returned with nothing done, so we asked again, and this time after about 30 minutes, the lights for the entire floor go out for ten seconds, as the staff just lazily flips the breaker with no warning, and then bangs on all doors saying "someone's power wasn't working" instead of paying attention to whose power was broken. And finally, we left to get food, set our unfinished pizza back in the box and onto the desk and went out for the evening. Upon return a few hours later, ants had come through the window (on the THIRD FLOOR) and claimed the food. It was a MASSIVE line of ants too. The staff seemed like they'd rather you not ask them anything, and were not approachable at all.

Definitely booking again

Hall way too noisy

I spoke with a young lady by the name of Isabel and she really helped me out. I travelled here to celebrate my chosen sister(s) BDay. I haven’t stayed in an Aloft in some years but it brought back memories to the first one I stayed in. Honestly I really appreciate the hospitality Isabel provided. And she clarified some incorrect info that was given by a rep when I called on my way from LA to Santa Clara. Kudos to her! Give her a raise!

Excellent

Excellent

The hotel is very nice.

All the staff were extremely kind. Checking in was quick and easy and our stay was very comfortable

Nice hotel within walking distance of Levi Stadium. Go Niners!

It was perfect! Dropping off son for college. Great location for me. Prompt service. Clean!

Excellent

Great place to stay !!!!

Dislike the parking fee. $15 to park in your parking lot as well as on the street in front when we already pay a nightly fee and multiple other taxes and fees. Ridiculous as you don't add any security. Suggestion would be to remove all carpeting, carpet was gross.

Excellent

My car had ants all over it in the parking area

Clean and affordable

Not overly close to dining, walking distance to Levi’s - it’s about 10 mins further than the ride share parking lot. The room was a little musty upon arrival, but the ac solved that after a short time. There is a very early train that blows its whistle very loudly, but nothing can be done about that.

Muy bueno

We were led to understand that there was a small store for snacks. Actually it was a table with chips and candy for sale. Dining was very limited. the room was tiny but comfortable. You could hear the neighbors through the walls. Breakfast was again a table with very limited items all for sale. We will not be staying here again.

So nice

The distance between the hotel and Levi Stadium that was posted in the property listing was not accurate.

No option for dining or drinking within walking distance

This was a weekend stay to visit San Jose. It was a great hotel, with incredibly friendly and helpful staff. The room and the lobby were very clean and comfortable.

Great stay very clean nice staff.

It has free Tesla charger if you have the adapter

Check in was a breeze. The rooms are so clean and spacious. The bar was lovely and some us even played a game of pool. There is breakfast to purchase. A great price for a beautiful hotel.

Excellent property

Very clean and ac worked great!!

I was assigned a room that was designed for handicapped guest

Very enjoyable. One thing was that tge fridge did not cool. Since we only stayed 1 day. We didnt bother to call.