DoubleTree by Hilton Chicago - North Shore Conference Center

Clean room nice staff thank you

For the amount of $400 a night you expect at least the room to be clean. The room was dirty with mold and very bad conditions. The staff was very help they even refund partial of my stay but the hotel needs real maintenance.

Superb

The staff was excellent! Thank you.

Exceptional

Location The hotel was clean and comfortable. The issue we had was that there was a party in an event room on the 12th floor and we were on the 11th floor. The party was so loud we could not sleep the first night. Very disappointing. We will not return to this hotel.

Poor

Exceptional

It was amazing experience i recommend stay here to everyone

It was clean Very noisy at night plus noisy air conditioning.

We are happy with our stay in Double Tree Chicago. Staff named Maricris was super friendly and nice. Next time we go Chicago, we will surely stay in the same hotel again.

The room was clean and quiet. We have stay at this hotel in the past.

Exceptional

got some technical issue at the a/c, i called and text but nobody showed up. Terrible customer service and manager not caring about their guests

Bed bugs

I was originally put in a room with no ac. I was offered a fan and i requested a new room, i was downgraded to a new room and was told my stay would be half off. They only took half off 1 night of 5.... very upsetting

Great place I will definitely recommend it to everyone

I reported twice to the front desk that my coffee maker was not working and the closet door handle was broken. They never replaced the coffee maker.

Superb

“Great stay just down the street from Northwestern! Close to everything you need, making it very convenient. The property was extremely clean, well-maintained, and comfortable. I would definitely stay here again and recommend it to anyone visiting the area.”

Will very likely stay here again.

Doubletree by Hilton on 9599 Skokie Ave in Skokie it is ran down. It’s living off of the name only extremely dirty overall especially the rooms, that flashy name DOUBLETREE by HILTON is keeping it alive

THANK YOU

Water was out

Everything was wonderful!

Everything was wonderful!

I usually enjoy staying at the DoubleTree Hotel and have had great experiences in the past, which is why this visit was a little disappointing. During our stay, the water was turned off, which caused a major inconvenience for us. It made it difficult to shower after our event and get ready for bed. I understand that issues can happen, but it would have been appreciated if there had been better communication before booking or accommodations provided. Hoping future stays are back to the standard I’m used to from DoubleTree

Water was out Water was out

Good

Superb

Great service, breakfast buffet is good and consistent. Will be back. Front desk very helpful.

Bathtub and bedding were not clean. Tub had a black ring. Water was standing to the ankle during shower. Maintenance came 3x before shower was unclogged, My daughter pulled out hair from drain. There was black stuff in tub and wall after maintenance came for the 4th time. Hotel was booked could not move to another room.

Staff were very helpful and friendly. The parking was plenty. Breakfast was kind of similar everyday, just the form of potatoes was different (for vegetarians).

Superb

Clean room

It also took an incredible amount of time to check in. Later while we were laying in bed I noticed a strong cigarette smell. I called the front desk and was put on hold for 15 minutes. I could hear the lady checking in guest after guest after guest. She never acknowledged me again. I could also hear her offering guests water, discounted breakfast and more for the inconvenience of no water. We were not offered the same. The wall were incredibly thin and we could hear our neighbor blaring the TV. Do better DoubleTree. Hire people that care.

I showed up to the property and there was no running water at the property. It would have been helpful to have a note about this in advance of my stay so I can make alternative arrangements.

professionalism, knowledge, and congeniality. She is truly a valued asset to The DoubleTree Hotel organization. Thank you for having Joelle on your staff. Sincerely yours, Howard M. Cramer

Exceptional

Cleanness, comfort and quiet eddy The breakfast buffet was okay, not the best but okay.

Cleanness, comfort and quiet eddy The breakfast buffet was okay, not the best but okay.

We didn't use this

Stay was fine. Ice machine on the floor did not work. There was a minor miscommunication with regards to room service. The check-in representatives seemed more interested in their screens than with the people waiting.

Staff was extremely kind and knowledgeable. The steak house attached to the hotel was great as well!

Stayed on a Friday night when there was an event going on so parking was very tight. Decent size room on the 11th floor. The elevator was fast and the property appeared to be well maintained.

Everything good

Superb

Good hotel, polite staff.

Overall, a great experience

Great stay

Front desk staff friendly and helpful. Room was clean and comfortable. Ample free parking

Great

Very nice hotel. Room was clean. Parking was ok. If there is are conferences going on, parking fills up. Staff very nice.

Reliable and ok for a night or two

Fine. No desk space in the room or waste basket. Getting sparse.

Great

It was close to the things I had planned but also had free parking!

I enjoyed breakfast, the staff were welcoming and courteous. The room was clean, however, I am not sure the carpets were well vacuumed. I enjoyed staying on the presidential floor, the view was breathtaking.

Did not like that room frigerator made vibration all thru the evening

The breakfast menu was fresh and delicious. I had a great experience in this hotel, not a single negative thing to say about it.

Easy parking

Clean room

Very nice staff

Everything would have been great but unfortunately the mattresses w

N/A

Also, the cleaning staff were helpful and nice. professional. The room update is very good. I had stayed here a few years ago before the renovation -- now it is much nicer. Thoughtful touches throughout: good coffee pods for the in-room coffee, and all day hot water for tea downstairs, and a small refrigerator in the room. Bed mattress could be firmer, but it was okay. I did not rent a car this time so it was convenient that the restaurant is downstairs. Rooms are very clean, with a pleasant, modern styling. . All in all, a clean, quiet, comfortable base during my trip.

There needs to be a breakfast included for the price we pay.

Location was essential for this reservation and was near- within minutes- of each destination.

Clean room

Great weekend

For the money totally worth it

It was a great night

Our first night found the mattress more like a hammock. Soft and sagging in the middle. We requested a room change the following morning, and were shown 5 other rooms with similar sagging mattresses. We decided to check out, and moved to a different hotel.

No Breakfast

What a fun night. We stayed at the hotel and saw a show at the North Shore center for the arts

Good hotel

Our first room had broken AC. Could not get the room under 80 degrees. The front staff was able to move us to the other building where the AC worked great.

very good value for the cost

clean room & excellent staff

Room not cleaned day 1, Day 2-cleaned, but left rags on dresser and didn’t empty the trash. Restaurant food and staff were great.

Hotel staff was very friendly and helpful. Rooms were clean and very comfortable. I do suggest only assigning conjoing rooms to guests traveling together. I could hear everything next door. Everything!

Check-in was lacklustre and staff didn’t make me feel welcome. Room was clean but there was a drink ring on the side table, a partial rubber glove on the bathroom floor (at least I hope it was) and there was no sugar only sweetener for the coffee. Very cumbersome to get on the wifi if you’re not a Hilton Honours member. Lesser hotels offer free wifi with less hassle. The gift center snacks were outrageous with a small child size bag of chips priced at $8. Overall not impressed with this Hilton.

Had to wait over 15 minutes for an available parking space.

Good hotel

Everything was okay. The Ac unit in the room wasn’t working properly.

I ask for non smoke room, and the one assigned smell a lot of cigarettes was a share room, but the give me a quick solution and give me a new room with not share room, people was nice and everything was good

Overall, it is a very nice place to stay, but the climate control machinery in the room was not functional. It had a blower and a thermostat but no control to go from heat to cool and no apparent read on current temperature in the room. A bit stuffy as a result but the window was openable, so that helped.

Just that 8th floor room, air conditioner not working properly

Bathroom was awkward. Door opened into shower which made stool awkward. Shower was slighly narrow. Show was nice but narrow.

Гуд

hot tub woud be cool. and a 24 hour vending machine with cold and hot options

Room had lightbulbs out, shower door wouldn’t stay closed and I should have known since when we got there they didn’t even have our reservation

Staff very friendly and accommodating, provided extra water for my meds. Rooms large and clean with great shower.

I got to my room very early in the morning and really needed sleep. Around 4:30 AM, I could hear the traffic coming from Golf Rd.

Very clean and organized

Take care of your loyal guests

Clean room

Actually one of my favorite hotel stays so far. The staff was great. The room was excellent for the price i paid. The cookies were delicious and the beds were so comfy! If i didn't have to work that next day i would have stayed another night. I dont normally have anything to say about a hotel stay because its normally an average experience but this was above average and i think this will be my goto for hotel stays. 10/10 will stay again.

The room was perfect

Good environment with great staff.

Room was good except the wall thermostat did not work so we had to go old school and use the floor unit so it was on or off.

Great service and the room was clean and ready when I got there

Why not take care of your loyal guests , not taking care of them hurts you more in the long run. I’m just disappointed

So hard to take care of the loyal guests, each time I need something the hotel management falls short. They need to be reminded about taking care of guests.

Why doesn’t the hotel take care of there loyal guests? Seems even if you send tons of business , if you book on this platform they don’t help with anything. Will send my business elsewhere

Why doesn’t the hotel take care of there loyal guests?

Great property

Quiet room

The staff was warm and welcoming. The room and its bathroom were clean and spacious and comfortable

Clean room, good breakfast

This was a nice place for my family to stay while they visited. The restaurant was very good.

Clean room, pleasant staff, location, price

enjoyed my stay I book here whenever I am in chicago

It was a good room at a great value.

Nice hotel, good service, great restaurant!

Clean room.

Would recommend!! The room was clean and the staff were very friendly.

Staff very friendly and room was spotless.

Room adequate - met all basic needs

been back and forth in here to just relax and have my me-time. great place to stay- near the mall and lots of dining options; neat rooms, friendly staff; they usually accommodate my request but not in my recent stay which kinda disappointed me a bit esp being a Hilton honors member but i understand because it was a busy time...hopefully in my next stay...nevertheless, i'ts great place to stay...

Hotel was nice, updated and clean. The problem lies in the parking lot whete my car was broken into. So be aware.

The coffee had run out and when we told the front desk it was made clear that we annoyed her. The gal that checked us in though was very sweet.

the top of the night table was dirty and sticky

This place has fallen unnecessarily. Horrible service. Annoying, intruding cleaning lady, unnecessary charges without explanation. Reporting this place for charging me hundreds extra with no notice.

Clean room

Decent and plenty. Good service.

Food left in the fridge. Old key card on desk. Everything else was great.

Yes. Good variety

The room was spotless and the staff seemed courteous.

N/A

Room was clean and comfortable.

Booth benches uncomfortable, environment could use a refresh and brunch food options mediocre.

The room is not very clean, but the staff are very nice.

Staff

Very clean rooom

Different location than agreed too chlorine in pool burned my eyes for days

DoubleTree by Hilton was absolutely beautiful! The hotel was very clean and the staff was great. My family and I drove Down from Milwaukee. When we arrived, the concierge was very helpful and prompt with checking us in. He also gave us some nice warm cookies as he greeted us. We arrived a bit late so we asked if we could do a late check out the next morning. The concierge couldn't give us a guaranteed answer, but did everything she could to make that happen for us. It was the effort she put in to accommodate us.. She was great! I would definitely book there again. Thank you guys for everything!

Room was very comfortable.

Great hotel. Fabulous pool!

Staff at check-in and check-out were efficient.

Easy check in. Great service. Clean room. Exactly what’s needed for a visit.

In my room, there were little black hairs on the table tops, in the drawer and on bathroom counter. Desk area had hardened spillage...looks like nobody wiped down the room surfaces at all. Hallways of my floor were littered with gum wrapper and sugar packets and look like they hadn't been vacuumed in a long time. Staff was at least nice enough to change rooms or offer complimentary breakfast.

Very nice hotel

Need more cookies and coffee. Free coffee in lobby! Not $4

Hosting friends from out of town. Great place.

Spotless and courteous

Clean, spacious room with very friendly staff. Conveniently located.

Friendly staff. Good location. Lively area with shops and restaurants. Close proximity to Northshore

Great breakfast

Everything was wonderful

The front desk is terrible

One big plus is the location and the myriad of amenities nearby - either shop or restaurants. What we didn’t like as a family of four with young kids was the big party that was thrown in the hotel during our stay, as we could feel the sound vibration even though we were on the 10th floor. Rooms are also not soundproofed

Room was clean comfy bed

Love this hotel. Only stayed for a long weekend but was very happy. Clean rooms, staff were always friendly and very approachable. The only negative was that the room did not have a microwave. Centrally located to everything. Shopping and food were within walking distance. Also, I recommend that you download the App. Keyless entry and check in was so convenient. Highly recommend.

Wonderful day and fantastic time

The hotel needs a major refresh

Excellent location with a great friendly staff. The breakfast with excellent and the location outstanding

Didn’t eat breakfast there(wasn’t included). Parking was challenging on Saturday night. Coffee maker wasn't fully functional. Bathroom was VERY tight on space, while room was quite large. Sometimes elevator took a long time.Enjoyed the indoor pool and exercise room, but no bathrooms nearby!!

Parkig lot can use some work, repaving . Overall, it was a very pleasant experience.

The hotel was very convenient for me. My only issue was the lighting in the room. It was very dim in the bathroom. The housekeeping staff was excellent and the hotel is very clean. It was a busy weekend there.

Check in was fast, easy, and friendly. Room- makeup was on the bathroom door. Ironing board was broke and we were never brought a new one that we asked for. The mattress was terrible and needs an update. Mattress was very worn and not firm at all. I’ve stayed at other Hilton locations and the mattress was great, so I expected more.

Parking was such a hassle. The whole parking lot was always full since they are inbetween a theater & a bank. Always took us 30min to wait for a parking space. Would not recommend

Great

One other thing the lobby has very strong chemical/artificial air freshener all day long. It’s very uncomfortable. Nice location with lots of food/shopping option though.

We reserved a room for 3 night and all the 3 nights we didn’t

Very nice staff, easy check in, received warm cookies and a welcome on my tv. Nice extra touches. The only thing was the room smelled a little like cigarette smoke. Maybe from the past but I liked everything else.

Great stay over NU family weekend!

Clean room, Modern decor, convenient to Mall and restaurants

The pool side seating was excellent. The staff was friendly and courteous. The lobby was clean, and the elevators smooth and clean

This hotel needs a lot of help with customer service, our traveller had an emergency and checked out early, front desk said it was fine and two nights would be refunded, hotel is now back tracking and stating they wont refund.... we put a hundred room nights in this hotel every year, what a terrible way to treat your clients!

The outdoor pool had a few small autumn leaves, and the mattress was a bit too soft for my liking, but overall this hotel is a winner. I would definitely recommend staying here!

We put travelers here all the time, but the service here is less to be desired. One of our travelers checked out early as her father was airlifted to the hosptial, agent at check out said two nights would be refunded, never refunded, and have been chasing a manager ever since. we book 5000+ nights a year, this hotel is by far the worst to deal with. please get this resolved

Excellent room condition.

The room was a time warp from 20 years ago--dated rug and furniture, grey dingy color, extension cords connecting everything. Room phone didn't work, no hair dryer, no fan in bathroom, fridge was not plugged in/turned on and we didn't know if it worked. This was not Hilton quality or a $200. per night room. However, the employees were nice and efficient. I booked it because it was close to our business in town. I would never return. Disappointed bearing the Hilton name. Ron S

Nice place to stay, no surprises, no complaints. Extra comfortable bed.

Comfortable suite, prompt, friendly and courteous customer service

I loved everything about the location. The staff was great!

Everyone was so kind and helpful

The hotel was average. The carpets in our room were really dirty and all the shampoo, conditioner and soap bottles were empty. We had to ask for more towels and toilet paper since there weren’t enough for the people staying in the room. The front desk also took a while to answer although everyone was real nice.

It was right near a concert venue and the attached restaurant has excellent food.

Quiet and clean, super comfy bed, and lots of food options in the area!

Easyto get to, easy for my mom to pick up and drop off and the cookies!

Bathroom very small, room has a super old AC on the wall, no fan, it felt very stuffy, I had hard time to breathe, requested a room change, but all rooms are same. You can’t open window, can’t get fresh or clean air. Room is very clean and staff was nice, I was just disappointed with the property and room, booked for four nights, but only stayed three, as I can’t deal with the poor air quality in the room.

People at front desk were very courteous and professional. Gym was clean. Business center helpful. Elevator cabs dated. Shower dated. Housekeeping service good. Lobby design dated.

DoubleTree-Hilton in Skokie, IL. Filthy, i.e. stained carpets throughout facility, roach on someones room door threshold, and 1st room. Hilton should NOT put their name on this facility. Late when we got in. Lobby had empty cups throughout and leaves on carpets. Get to room and immediately need to shower after travel. Got all my stuff unpacked before inspecting room. Big mistake! Shower had hair on walls, tile on bathroom floor has never seen bleach. It was black (white grout everywhere you don't need to stand.). White towels are all different colors of white and old stained. Then, noticed toom carpets were filthy. Pulled back comforter and someone had eaten in the bed! Packed up & went to desk. Moved rooms. 2nd room, same bathroom floor situation. Closet door had gray/black hand smudges (Let's hope.). Shattered glass near nighstand that daughter stepped on. That's how we found it. 2am & Exhausted, so stayed in room. Next morning, front desk said they'd get management to speak to us. Never happened. Stayed 5 days because there was nowhere to move to. Pay for Motel6 get Motel6. Understandable. Pay for DoubleTree-Hilton, still get Motel6. Unjustified for the cost of a DoubleTree- Hilton! They did adjust the bill...slightly! Never again.

Abysmal. There was an event at the hotel the second night and the disco beat music went on for 4 hours shaking the room and noise!!! They offered to change our room. Sent husband to view to see if noise would be better and it was filthy unmade beds and dirty towels. Each customer service agent promised us something else and nothing was done. We requested a refund. And they all point to each other. No one got back to Expedia either. Horrible customer service. Shame on them.

The front desk staff were nice but there was usually only one person working. We stayed for 4 nights and never saw a person cleaning any of the rooms. I tried to ask a woman I saw pushing around a large 4 wheeled garbage cart in the hallway for toilet paper but she said she didn't speak English. The lobby was often littered with food and trash. There was always a lot of people mulling around outside and the police were there twice during our stay. The room was not very clean, the air-conditioning vent had a lot of debris, lint, garbage inside and the bathroom had dirt on the side of the counter and sink.The concession area near the lobby was never taken care of. The first day it looked good but everyday after was never restocked or cleaned. No one ever even asked how our stay was until I received a chance to review. Very disappointing for a Hilton, will not be going back.

The lobby area could use some spruce up the chairs in the lobby was dirty and vinal was pealing. walls near elavators could use some attention.

The night stand had a sticky liquid and cookie crumbs on it. The wall unit for heat and cool didn't work. There was a water stain on the ceiling.

Room wasn’t as clean as we would have liked it to be but we were accommodated

The hotel itself is very nice, however, it’s ina very busy area with a lot of traffic.

Sent the FOM two emails asking for a refund on a no show, didn’t hear back, please respond and resolve

Workout room deplorable!!!

The Property had an odor and the staff didn’t clean our room daily, and when they did the bed was half way made up, bathrooms are small. just overall not a great double tree experience

Never could get the wifi to work.

Good

Great restaurant.

NA

Pretty much everything about the hotel was great. Our only wish would be for the breakfast buffet to be free.

Clean and organized, front desk polite and friendly staff

Third great stay!

The property was clean and well decorated. The bathrooms are spectacular. The only thing I missed was the extra chair in the room. But the staff found us one with no problem.

Staff needs more training

Very friendly staff and walking distance to food and shopping.

I usually stay at Embassy Suites hotels; also part of the Hilton group. I thoroughly enjoyed the indoor/outdoor pool at this location, as it was a super hot day.The room was okay. Bed way too soft for my tastes, though. My back needs a little support. The bathroom, while clean, was very cramped. Toilet seat needs tightening, because when you sit down it moves. I thought it odd that the desk in the room did not feature a pen and small writing pad (usually adorned with the hotel chain’s logo. Had to go down to the front desk for that. The dinner we had at Jameson’s Charhouse (located on the hotel premises), was definitely subpar. Very bland fettuccine, I thought. Last, but not least, the hotel grounds—were unkept and definitely in need of trimming at in the front entrance. Like I said, okay standard type hotel, probably a 2-star by European Standards.

No air conditioning in room. Wasn't there 5 min before having to call the front desk. Had to use cell phone because room phone didnt work. Ridiculous. Would not recommend.

This was a very convenient location. Tons of food options as well as shopping choices. There was plenty of parking. The hotel was huge. It was very clean. We enjoyed our stay.

Staff were great.

We stayed at the low-rise section. Very worn interior. The elevators were a little scary to ride in. They made alot of grinding noises. The steakhouse was just okay not worth the price they charge.

There is a small pool (indoor / outdoor split). But I wish the pool temp was warmer. Also $75/pet for the stay.

Great place

Awesome!

Upon arrival we got no instructions on what elevator to take. There are two different elevators for different sections of the hotel . We were confused and had to go back again and ask. I think the desk clerk was new since he didn’t explain anything to us. The toilet was hard to flush and was brown and rusty on the bottom.

We liked it was a short distance to the L train station to go into Chicago. Great food and shopping all around. Very nice accommodations, beds are comfortable. A nice warm chocolate chip cookie was given when we checked in too, a nice surprise. We would stay here again.

Staff was fantastic, Decor nice. Room was stuffy when we walked in, the sheets were so wrinkled it made you question if they were washed, bedding for pullout bed smelled really bad. The floor in the restaurant was dangerously unsafe and uneven. I tripped and almost fell flat but manage not to hit the floor and my husband tripped as well.

Very nice place to stay right next to mall and other outlets about 30 min from downtown

Free coffee not always provided

.

Everything

Staff was amazing! Clean rooms and conveniently located

No free breakfast

Good property

As above

Overall had a decent stay

The bed was insanely comfortable and the shower was nice and strong! Loved everything about our room. We also enjoyed the workout room and pool. This was my husband’s and my 2nd stay at this hotel and it’s where we like to stay when we take a quick trip to Chicago.

Nice hotel definitely will be back.

Stuff should better training how to be a customer service.

Enjoyed my stay!

Friendly helpful staff. Super comfy bed

Had a great 5 day stay there, was accidentally placed in a 1 king instead of a 2 queen like I booked but it got resolved fast and easy!! Would definitely recommend

However the walk in shower need an update because its outdated and the shower's floor is a little slick.

the vibe was excellent but property was pretty outdated... AIR CONDITIONING dont work... too hot far summer days..

The hotel had a wedding event and there were thousands of guests including none guests all weekend. The place was completely trashed. We will not be staying here again.

The pool was nice!

Shuttle to Port of Miami was great

The cookies were delicious!

We like staying here for quality of accommodations, access to a very nice breakfast buffet, and location.

Had a really good day at the Doubletree. Room is clean. Staff is friendly and helpful. Super close to shopping and dining not super fancy but definitely a great stay

It was awkward to have a church attached to the facility and the breakfast buffet was pretty empty!

The room is big and clean. People are friendly there.

Great location with amazing shopping close by.

Enjoyed the hotel. Would visit again

My family and i had a great time a great experience

Poor service Could have gone to ihop across the street

large facility with good amenities. Location is convenient if you have a car. Property seemed well maintained but 1 of 3 elevators was broken and a second elevator kept losing power and had to make express movement to lobby level on multiple occasions. Hotel staff was pleasant.

.

Room was what I expected. Clean & comfortable. Staff very helpful.

From the moment we checked in this hotel was great.The girl that checked us in was amazing..very friendly,especially kind!

Because of this, we chose not to use the sink for the rest of our stay. There was no follow-up from staff or confirmation that anyone had come to address the issue, which was disappointing. Overall, the hotel was okay, but this maintenance issue and the lack of communication definitely impacted our experience. Hopefully they take these concerns more seriously in the future.

Quiet hotel about 15-20 min from downtown

Nice property and loved the free coffee bar !

Great Hotel. Its my 4th time staying there and I love it every time

Clean rooms with comfortable bed!

I thought it was a clean hotel. Check in and check out were easy.

Nice hotel, clean

Nice place to stay.

We weren’t provided air conditioning by the hotel due to the temperature outside, other than that, everything was fine. Nice restaurant attached to the hotel.

Location

My room looks like it was recently updated, and got a room on a higher floor.

Clerk offered a different room and implied it was at the same price as the room I had booked, but then cahrged me for a more expensive room. They should have been clearer about what they were doing.,

is very good with several other options within walking distance. Location was close to everything we needed to get to Evanston and Chicago.

Great lady from Sudan at the reception counter

staff were very prejudice towards us !!!!

When we arrived, we were notified that all power, lights, water etc would be unavailable from midnight to 5 AM that night due to some repairs that needed to be done by the city. No compensation was offered.

Always reliably clean and welcoming

The room was nice, but the bathroom size and layout were awkward and tight. The sliding shower doors appeared to be installed backwards, with handles positioned in a way that made it difficult to open and squeeze past the corner of the miniscule sink to get in.

Great option when visiting Chicago

Clean room and great location

Would stay again, loved everything about this hotel.