DoubleTree by Hilton San Francisco South Airport Blvd

Clean, modern rooms

20$ for parking on top of nightly rate is excessive

Clean room. Staffs are very helpful and greeting guests. Wish they open bar 24 hr so guest arriving late can stop by for a late night drink. safe environment but limited parking space. There should be no charge for parking.

Surprised that it was clean.

Staff was very unhelpful. I waited 1.5 hrs for the airport shuttle. Other DT shuttle drivers told me it was not unusual for this specific doubletree to have customers waiting long periods of time. Check-in not easy - wrong room etc. worst of all the front desk never answered the phone when I called ever! I’m a flight attendant so I needed a wake up call. Finally I went down at 10:30pm to ask for a call. I did - they took my request and I DID NOT RECEIVE a call. Upon checking out at 3:15am I was told I could not check out, nor receive my discount (restaurant) due to being too early and they no longer offer airline discounts. I moved to another doubletree that treats customers/ airline employees with respect ~ and they answer the phones!!!

Limited parking and would I would have appreciated having a property map to see open spaces closer to our room entrance.

Room are clean, could be better. TV was not an option. Parking spaces are tight for bigger cars

Nice restful stay. I would stay again

Room was really clean, staff were helpful parking was convenient. The bar was nice.

The water pressure in the shower was low, but otherwise the stay was wonderful.

Great Hotel friendly staff.

Alarm clock don't work. Drawer has no knob. Fridge has leftover drink from previous customer.

Room size is Generous and very clean tidy

Convenient to freeway. Bar is great.

I liked how kind the staff were & the attention to details they had. The staff were always enthusiastic and ready to help. The room itself was well put together and clean. This trip was a 10/10 since I got some amazing sleep while staying here.

Bed was extremely uncomfortable and the shower was amazing!!!! Room was clean and staff were very helpful!!

Asked the maintenance to fix it, didn’t worked. Changed room, didn’t worked. Asked them to try out the heater before we switched room, they didn’t tested it either.

Staff is awesome

Staff are very unhelpful. No wifi on the property and issue was not resolved until the following morning

Exceptional

Exceptional

Very good

Shuffle prompt and helpful. Front desk friendly and efficient.

Excellent service and nice clean room. Enjoyed our stay.

Rooms were modern, large and clean!

Easy check in process / clean room

.

Disappointing

Very clean room staff is amazing

This hotel is clean and quite. The room I stayed in had a 2 queen bed, small bathroom and the shower didn't have enough pressure for my liking. There was a small chair in our room. I feel like the beds were a bit firm and made it hard to sleep for me. Overall this was a nice hotel to stay, just wished they provide free parking for the guest.

i was a very good stay

Nice and clean The shuttle for the airport didn’t start earlier

The hotel is very clean, safe, and close to multiple stores, restaurants, and right off the freeway. Is a perfect location

Very good

Everything was excellent.

Great location

Clean property and friendly staff

Superb

Clean The ac in room wasn’t strong. The bed is stiff. To find your room bs. The worst is the shower pressure. I practically hugged the wall under water faucet just to get a drizzle.

Superb

Great cookies

They do charge for parking. The rooms were nice. They needed a little bit of maintenance. Couple things were missing or a little loose. Falling off overall was a good stay.

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I'm the returning customer many times over. Always pleasant experience!

Front desk staff were amazing! I got a Ribeye from the restaurant, not the best quality of meat. Overall, room was clean and beautiful

The night time bar tender is always fantastic! Great personality and sense of humor! Please tell him Benjamin Button says "Hi."

Convenient location. Easy access to the freeway. Lighting is too damn. Some of the vanities is not working properly.

Convenient location. Easy access to the freeway. Lighting is too damn. Some of the vanities is not working properly.

Promo was clean. Breakfast not goof

I received two coffee pods for the coffee maker that were there on my arrival and no replacements for the next three days.

Easy check in and convenient dining

Great

Clean The ac in room wasn’t strong. The bed is stiff. To find your room bs. The worst is the shower pressure. I practically hugged the wall under water faucet just to get a drizzle.

Felt safe as a single female traveler.

Closeness to the airport Typical American hotel in the Hilton group. Everything was very average, room was in need of some repair. Smallest toilet seat in the world

It is my place to stay when in San Francisco. Highly recommend.

Room was clean, nice size, quick check in and staff were extremely pleasant.

Room was super clean. Staff were nice and attentive.

Great

Great

Good price performance. Friendly Staff and clean rooms. Flexible with the cleaning frequency.

Room 318 was so noisy. Not sure if it was a pipe or something mechanical, but there was a random banging all night long

Exceptional

Friendly front desk staff, clean room, and decent restaurant & bar on site.

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Proximity to freeway. Restaurant & bar in hotel is very convenient.

Airport shuttle starts at 510am until 11pm. The room was very dim not much light when it’s night time, window had no screen on it so you can open the window and pretty much jump out if you want. Walked in to dirty comforter under 2 bed sheets, table and night stand was dirty looks like someone dropped coffee or something on it. The wall was dirty and looked like a little mold next to the ac unit

Bar was awesome

no water bottel in room everyday need to request..

was a very clean room

Besides finding underwear on the floor under the bed when we checked in the room was great. I will say the location right off the highway was very nice and convenient.

Very clean

Very nice property with easy access from freeway.

We only stayed overnight to catch our flight

Clean, quiet, was perfect for staying close to the airport for an early morning flight

Clean room and bathroom, really good breakfast options but parking is not free.

Only issue I had was being on the second floor located in front of the laundry truck. The laundry truck is loaded past 11pm and they are loud when they load it. Also there is a dryer below our room that you can hear when they spin it up in the morning.

Great front desk staff!! It was easy to check in get to our room quickly

Was a quick stay, but very comfortable.

San Francisco Airport is located very close by, and the noise from aircraft taking off and landing disturbs guests' rest.

Always easy and friendly!

Breakfast was NOT included. This hotel is advertised as including breakfast. All they offered when we checked in was a $24 credit per adult per stay for breakfast at their restaurant. That’s $48 for a family of four for the entire week. Our one and only breakfast there cost us $80 plus tip for very basic menu items. The hotel was nice and clean otherwise. Also, basic conveniences like water and free coffee in the lobby were completely absent. The only place to get water was at the gym.

The air conditioning was horrible both days. The beds squeaked without even moving. The window would close tightly. The food was great in the restaurant we had breakfast and supper. Front staff were friendly. Over all out of all the Hiltons this has to be ranked the lowest in our standards.

Room and common areas are clean. Room was updated. Sink drain seemed to have been backed up water took some time to go down and air conditioner wasn’t cooling the room but thankfully I can open the window. But being next to the airport it was loud with window open. Only stayed there for our last day in California for an early morning flight. For our purpose the stay was satisfactory.

Good cookie

Very nice bar and restaurant, clean room and close to airport. Shuttle service on time. Only complaint I have is no microwave (though there is a fridge). For the price, I would have thought there would be a microwave.

G

The hotel was very nice. The layout was great and the bed was almost like being home. The breakfast was really good, but I was surprised that it wasn't free, as advertised. Parking was also relatively expensive, but much more expensive at other locations.

Beds are uncomfortable and the pillows had no support... no black out curtains either... it's like the most important accommodation were skimped on.

The first time

The staff was very nice, we just wanted an early check in that was not available. So the experience started a little bitter.

the hotel was average and served its purpose as to being close to the airport

Some of the area was very sketchy with people smoking marijuana outside and the room wasn’t even clean. There was throw up on the drawer that was there from the previous guest, and some of the bedspread had stains.

No pool which I was told there was, sorry.

Stayed a night before my flight, great hotel and great shuttle to the airport. Highly recommend!

AC did not work. The lowed it would go to was 72 F. Felt very stuffy at night.

Quiet clean friendly staff.. above and beyond. I arrived earlier then planned and they accommodated me. Very thankful

Clean rooms, friendly staff

Nice clean place

I stayed overnight but everything was clean and the bed was comfortable.

Just a typical cheap hotel nearby airport

Everything was good

Good for a night. Nothing mindblowing

The Hotel was very clean. But I was disgusted in paying 580$ for a night. The hot was not working in the evening and the next night the air conditioning was working. Maintenance had to bring up 2 fans.

Great

AirPort shuttle was easy to find when they came around. Clean and modern. Bed was comfortable and the bathrooms were nice. I wish the lights in the room were a little brighter but overall would stay again. Very close to the airport

As advertised. Clean & peaceful.

We enkoy our stay in the DT. Room was nice, clean and updated.

Great location, like the new upgrade rooms.

Nice

Property was near the airport our surroundings we had Costco near by but didn’t go there to shop. We had IHop, Popeyes, TOGO a sandwich shop and Dunkin Doughnuts near us it was walking distance which was nice. Our hotel was pretty nice our room was clean and they offered free coffee. We used their gym which was really good and very clean! I would go back to stay there again!

It was a very comfortable and relaxing room, we would definitely book on our next stay, highly recommend the restaurant, we had eggs Benedict and a burrito for breakfast! Definitely drop the fork destination dishes!

Very clean

Room really clean. I have stayed at other hotels in S. San Francisco and I do not like them. This hotel is really clean room super clean personal really nice. I will continue to stay there every time I go to S. San Francisco.

My boyfriend loved to the happy hour and bartender! The room could use Netflix and a microwave. Good stay.

Room was clean and neat staff was very friendly

The receptionist was rude, she did not tell us about the breakfast credit we had and charged us on the card. Upon asking her to take out the charge, she was unapologetic and treated it like it was a pain. The Landing restaurant was really nice and the staff was courteous and sweet and the food was delicious. Don’t think we would come back though, we don’t recommend this place to anyone.

The check in was quick and easy. We loved the cookies!

Parking was great as was our stay. Thank you.

A

I found the staff rude - simple questions were a burden - I had no air conditioning the first night and it was like I was the problem.

Property did not respond to messages about shuttle. Climate control did not work in room, which had a loud buzzing fridge.

Bath toilet wasn’t have the correct

Last night there was no hot water and today the air conditioning doesn’t work. I can’t believe I have paid 580$ a night to sit in a sauna. Completely unacceptable to force someone to pay that much and not discount because of these issues. It’s very unprofessional

The shuttles are available to and from airport. I got in a wrong shuttle for another double tree and ended up taking an uber. Other than that, everything went smoothly.

When I tried to cancel one hour after reserving, informed that reservation was not refundable or changable. Indicated on reservation that I would pay upon registering.

The room was large, clean and comfortable. The shower was great. Overall a pretty nice hotel. Would stay again.

I would’ve recommend paying extra for the breakfast. You’re better off just going to IHOP. It’s down the street.

Housekeeping did not clean the inside of my toilet, left hair in my shower, and recycled use paper cups to be used again. Needless to say I was extremely disappointed, and the fridge would not stay cold. Not acceptable.

No good

Great place to spend the night in the near the airport with shuttle

Loved it

Nice to have the restaurant and little convenience area.

Hard to get a hot water in the shower.

Staff was friendly and helpful. The restaurant was expensive but good. My waitress was wonderful.

Customer service not that good. Snack room did not have hardly anything.

Did not use the gym. Toilet seat was loose and it took about 15 minutes for the tank to refill after use. Ordered a somewhat expensive rib eye steak at the bar. It was a thin cut steak, grisly, no bread, on a plate barely big enough to put the steak on. Otherwise the stay was ok

Staff was great!

clean and nice stay

The room was very quiet and perfect for a good night of sleep. Pleasant location where I would certainly stay again.

I can’t speak to the property as the staff would not return communication back to me. Tried to ask a question after my pre book was already charged and couldn’t cancel. They charge $125 just for the dog for one night. Also I didn’t see the 30lb limit on a dog. So when I tried asking about that they wouldn’t even respond. Once they get your money they don’t care. It literally cost me less to get another hotel that would take my dog and stay for one night than they charge a “cleaning fee” for the dog.

The primary reason I chose this property was the airport proximity AND the hotel to airport shuttle. It turns out, the shuttle is a shred, two hotel transport the runs about every 45 minutes from the two different locations to the SF airport. It was a stressful 45 minutes for me and my wife as we waited for the shuttle as our Lyft driver was coming to the hotel to meet us. Missing that connection would have been a problem getting to a concert across town. Be warned. Allow an extra 45 minutes in your schedule to get to the next place or back to the airport.

One of the most shockingly bad hotel experiences I’ve ever had. Hilton needs to investigate this hotel.

I loved everything about the place, the stay, the employees where super nice. The only complaint I had was the whole building had a loud buzzing noise and it shook in motion like I was on a cruise ship the whole time. They moved me from the 5th floor which was really bad to the 3rd floor but it still shook in motion like crazy but not as loud, even the bed. I felt like I was constantly going to throw up.

staff super nice, clean and comfortable room.

Super convenient and guest friendly hotel. I'm the repeat customer and will come back again.

We stayed for 3 nights and had a restful and wonderful time! The staff are super friendly!!! The only issue we had was the lack of hot water on our last day due to water testing/maintenance they were doing during the day. Otherwise, everything was great!!! We hope to come back again!!!

Yes. Breakfast was fresh and prepared quickly.

The woman that checked me into the hotel was very courteous, and the staff that I encountered were very pleasant as well.

Friendly staff Victor the bartender was outstanding very clean and quiet room

Staff very friendly but found a used broken condom under the bed and kept feeling bugs

Convenient locations and very nice front desk helpers.

The room is clean, nice comfy comforters, quite overall I liked it. However the sink drain was clogged otherwise it would have been an excellent stay

Yes

It was a great hotel. Very clean, the beds were comfortable, the parking was easy and it was close to the airport.

Great location, safe, easy access to freeway

Rooms were in good condition. Staff is courteous.

The room was very nice and our stay was very pleasant. Breakfast this morning with Luis was amazing. He was wonderful and made our experience that much more wonderful.

rooms were very clean and well maintained, which made me feel comfortable and relaxed. The staff were friendly, professional.

Very good

Staff at the front desk was excellent. Clean and comfortable room .

Overall pleasant stay.

Everything was great.

The bed was very comfortable which helped a lot after a sleep less overnight flight to SFO.

Good overall

One of the best hotesl in South San Francisco and dont forget the cookie.

This airport hotel is clean and comfortable and the staff is very professional. I gave it only an average rating for two reasons that CAN BE CORRRECTED. First, the room is very poorly lit. There are no ceiling lights and only a couple of small side lamps. After dark the room is too dark, like being in a night club. Second, the shuttle schedule is INADEQUATE. The shuttle comes very 40-45 minutes. The other Double Tree at the airport comes every 20 minutes. In addition, because of the confusion between the two Double Tree hotels (both on the same street), people are always getting on the wrong bus.

The room we stayed was not clean, specifically the floor was not clean and the room is smelly.

The staff, bar/rea

Clean room, efficient check in. Helpful with questions

Our server Mari at the Landing restaurant was so nice and courteous, thank you!

Clean room, safe, excellent service

Very clean and updated. . Great restaurant with happy hour. Spacious rooms.

Room was spotless, staff were nice, restaurant had great food. Market had affordable price

Staff was friendly l, elevator kind of is sus

Poir Value for money and staff

The room was nice and clean and the staff was amazing

Amazing and clean and cookies are delicious

Clean room, helpful staff, great running trail near hotel, Airport shuttle

good location

Clean rooms

The room we stayed at the air conditioning was turned on hot we couldn’t adjust the temp and was at 80 degrees. We contacted and was able to have someone to come and check it out and realized the thermostat doesn’t work with the air conditioner and we can just have to adjust it through the air con. Overall I think this place is good

you get your value worth

Room was clean and organized. Checking in was a breeze.

Ac did not work, no microwave in the room

Bad experience with the first room

Clean updated room and building.

The shower needs updating or fixing the shower would be cold after a few minutes and the tv not as advertised, and when checking out the guy seemed a bit rude but I guess it’s cool for a night stay I wouldn’t stay for a whole week thoe not worth the price

Room need more light too dark at night.

Staff member on reception was helpful. Room was nice and clean. Just what was needed after a 16 hour trip. Bathroom was nice and clean. Easy walk to ihop, Dunkin donuts, McDonald’s if needed. Would happily stay here again and recommend to others.

The rooms were pretty clean but the sink was blocked so we couldnt run the sink (while washing face or brushing teeth) without the shallow sink filling 80% of the way. Also all the usb ports were non functional and half the power outlets (the ones not already plug with lighting, the tv or clock) were broken. When we informed concierge of these short comings no apology or solution was offered. The 3 star average review is pretty accurate.

The rooms are cold and the heaters do not work.

Heater in the room was not functioning. Temp was fixed on 70F it will not move beyond that. I needed 75F

While room was newly renovated, it was poorly executed in the bathroom. Not a huge deal, but the shower door doesn’t close all the way allowing quite a bit of water to get on the floor, and it only opened on one side making the hook installed for a towel useless. While that’s a petty thing, the total lack of hot water was a much bigger issue. Taking a cold shower in San Fran is not ideal, especially first thing in the morning. Also, the AC was locked so you could not adjust the temperature, while at a decent temperature for me at 71, my husband prefers it cooler which made for a less comfortable environment for him.

Excellent

Nothing special

The room was excellent and the staff were super friendly and accommodating. The breakfast was my favorite part. Made to order breakfast each morning and it was soo delicious. Thank you double tree, will definitely stay there again!!

Clean rooms and good location!

We stood in the freezing rain for over an hour for our shuttle. We would have given up and gotten an Uber, but I was with my 70 year old mother and we had very heavy bags and some of her paintings and I just didn't have the strength to go down two flights of stairs and across traffic 2 more times. The front desk did not care about our long wait and said the shuttle isn't a part of Hilton. The restuarant closed at 7:45pm because it's too "slow" to be open on New Year's Day leaving us 30 mins to shove an over dressed salad in our faces. The room was freezing—especially after standing in the rain—and they had a limit on how much you could turn up the heat. It remained at 67 degrees all night. No extra blankets. No water provided.

Clean and awesome room, very unique style gives “luxury” vibes. Also staff was very helpful and friendly on giving information and answering questions. I didn’t need to look for any other rooms due to the kindness and help from the staff.

tor, and ice machine with very li

The hotel was very clean. Staff seemed to not understand the prepaid breakfast credit. Clean room. Decor was beautiful.

The stay and the staff were great! I loved the room and the hotel was very close to the airport. I had a great trip.

10/10

Good one

Excellent family stay. Nice and clean facilities. A few restaurants close by, accessible by car. Main lobby could get an upgrade - it just felt under-whelming. But rest of the building was nice. Special thanks to the cleaning staff and their supervisor. No Hilton cookies available though.

There was no coffee service in lobby for no charge , almost every good hotel has free coffee service in lobby

Convenient and clean.

Front desk wasn’t that helpful. Rooms looked like recently renovated and in good condition. Somebody slapped the door really hard for several times at 4am in the morning and that woke us up

Room was clean and sheets and yowels were nice. Air conditioning did nit work, so it was quite warm, walls are quite thin, and we were able to use the shuttle, but it was VERY full. We were standing with others.

thanks

Yes

The air didn’t work, and I just got off the plane and needed to eat I called the hotel and was told the restaurant closes at 9:30 that wasn’t true

Not well-lit . . .there was more light in the bathroom area than near the bed for reading. In coming in the door, there is one switch which lights the light right at the entry way, but didn't light any of the lamps in the unit. Couldn't find any switch in the dark. Had to find my way across the room to get to a lamp in the corner and then try to find the on/off switch. Shower - only 1 grab bar on the far side of the shower. faucet handle . . no indication of hot/cold setting; because it took quite a while for the water to get to the 3rd floor unit, it took quite a while/bit of experimenting to test if the hot water was on. A/C - n/a, bar - n/a

The hotel itself was great but the shuttle from the airport took over an 1 hour and 40 min to get me. All of the other shuttles came 3x as many times.

Clean, friendly staff, room very clean. Heat/aircon was, for me, a bit tricky.

Electric went out. Rats all over the place outside of the hotel Bathroom faulty told them to come fix it they never did but nice people but I’m never coming back

Room was clean, staff were helpful. Overall stay was good

Very nice hotel. Room is very clean, well kept and all the receptionist are very helpful, nice and always have smile that says we are here happy to assist you. Worth every $. If we visit San Francisco for sure we will stay in this hotel again. Their complementary cookies are the best. And this hotel is close to the San Francisco airport with a shuttle hotel/airport pick-up.

Excellent

It was very convenient,clean and quiet. I didn't think that I should have to pay $20 for parking in an open lot as I was staying at the hotel.

Very clean and quiet

Some of the front desk reception is gave us attitude, and we thought our room got broken into because the cleaning people left our door wide open, and only cleaned up half the room and left the other half a mess after we told them not to even come in from the first place

Wonderful hotel in a very convenient location

Great staff and service

STAFF WAS VERY COURTEOUS AND WELCOMING. OVERALL GOOD EXPERIENCE WITH STAY AND CLEANLINESS OFTHE ROOM AND HOTEL.

Rude front desk staff!

Room was very clean and front desk ladies were very friendly and helpful.

Room was very spacious and clean, staff was courteous and prompt.

Great staff. Clean rooms. Convenient location. Exceeded my expectations!

Good Hotel. Very Neat

Clean, quiet, comfortable bed with nice sheets, great breakfast!

Excellent staff and well maintained property.

The front desk staff were very helpful and

Yes

Staff were great. Toilet was very slow and weak flush like something was blocking it. We couldnt control the thermostat so the room was so cold. Staff brought us blankets to warm up

Good place to stay at, nice area and close to the airport which is convenient. $75/ night deposit was a little pricey but overall was a nice stay.

We had to check out and then wait six hours fir our new room. Pretty poor. The breakfast wasn't the best.

The shuttle took over an hour to come to the airport and bring me to the hotel. Then when I checked into my room immediately, I noticed that the security lock was broken. I asked for and they did give me a new room, but it was a long wait.

Room was clean, the dinner at the restaurant was very good.

My room was spotless, comfortable, and well-appointed, with everything I needed for a relaxing stay. The bed was incredibly comfortable, and I appreciated how quiet the hotel was at night. The amenities were also impressive. The lobby and common areas were clean and stylish, and the breakfast was delicious with plenty of options. Every staff member I interacted with was professional, kind, and eager to help. Overall, this hotel exceeded my expectations. I would absolutely stay here again and highly recommend the DoubleTree by Hilton to anyone looking for comfort, great service, and a pleasant atmosphere.

The sink and shower made a lot of noise.

Nice hotel but HVAC doesn’t work well. Individual room thermostats don’t work. Couldn’t get first rooms temp above 66°, had to move to a new room and it was still chilly, unable to get temp above 70°. Staff are excellent design of room and bath is very good. Parking great very accessible.

Not a fan of their customer service. I was charged an unknown or unauthorized fee and when I asked the manger she assured me she liked and saw nothing. I asked my bank and they specifically noted it was Doubletree that charged me. Never again and I will not recommend

There was a consistent humming noise that made it difficult to sleep, some sort of machinery related to hotel function. Tons, literally tons of rats in the back parking lot and their loading dock. Although conveniently located, it did not provide the rest we were looking for before our early morning flight out of SFO.

Shuttle service to/from SFO is infrequent, every 45 minutes. Startling noises through the night in the front building, third floor. Be careful to select a quiet room. Otherwise the accommodations are clean and have minimal amenities. I was disappointed with the “Hilton” brand, expecting better.

The hotel itself was nice and clean in the lobby area and the receptionist was amazing! Our room, however, was a bit dirty and had a bug in the bed and

The staff had a very bad attitude and no patience. At first, they gave me a room with a strong unpleasant smell. After I asked to change rooms, they reluctantly gave me another one, but it was still very dirty. There were blood stains on the bed sheets, the fridge was leaking, and the air in the room was not fresh. Overall, it was a terrible place to stay.

Clean

Service was not goog

The shower did not work properly. The hand held had hardly any water, while the top had any less. No amount of adjusting enabled me to obtain enough water to take a shower from either. I finally washed my hair at the sink.

Yes, the staff was ourteous, the Landing restaurant was great. The room was clean, spacious and modeen

Restaurant and bar on site and the convenience of an airport shuttle were the main reasons why we stayed here.

Terrible customer service, rude staff, hor lo

Room was clean

HVAC Maint guy provided Outstanding service by quickly addressing our needs w/ 2 fans.

Great quick stay! Friendly staff.

Clean room , friendly staff

Everything great!

Friendly staff, quiet, clean room, small but welcome amenities, understated, functional furnishings, comfortable bed.

Our room was very spacious and clean. The staff was great, the restaurant/bar’s food was excellent. The location was perfect and the shuttle service to the airport was a bonus. I’d definitely stay there again.

Front desk was friendly

Great value for the costs. Room was nice and clean and the staff helpful. My favorite was the breakfast. Great taste and overall great experience.

Great!

It was the perfect stay. Very friendly staff .Room was very clean and the housekeeping staff was very helpful and attentive.

TV didn't work, A/C didn't work, bed was uncomfortable. Great for 1 night, but nothing more than that.

Nice hotel. Clean. Close to airport. Breakfast is good. Parking easy. Will recommend.

We had a toilet blocked that , despite our calls to the reception, was not sorted out by the maintenance until we left.

Wee

The restaurant was very enjoyable, and the staff was great. Mary was our server for dinner and she was very kind, efficient and nice to be with. Filiberto was our server for breakfast and he was wonderful! The shuttle Was on time and very convenient.

Everything was very good. Service, comfort and food.

.

Horrible room

Clean nice staff

Room quiet feels new

It was adjacent to the conference center.

Clean room and nice staff

Everyone at the hotel itself was great! The shuttle service could use some clarifying. There are multiple Double Tree Hotel locations. You need to know the exact one you are staying at so you do not get on the wrong bus. The drivers were not clear and in a hurry. I am so thankful that I heard another couple ask the address of the Double Tree for the first shuttle as I was going to get on and it would have been the wrong one.

We were exhausted. We had just flown across the country and it was late. We watched countless hotel shuttles pass by, but not ours. I listed our late arrival time on the booking and called immediately upon exiting the aircraft. I called not only from the shuttle phone but several times from my cell phone, yet no one answered. We had to be back at the airport in 5 hours, so at that point it was hardly worth going to the hotel. If I hadn't had my daughter with me, I wouldn't have bothered. Very frustrating, terrible service, and not very safe. If the face of the booking had said the shuttle stopped before 11 PM, I never would have booked it in the first place. Had the hotel clerk bothered to answer the phone and told me no shuttle was coming, I could have ordered an Uber almost 2 hours sooner. He barely even looked at me when I checked in, then said he had been swamped. Really? At midnight??? The lobby was vacant, and Expedia miraculously got straight through when they called at the same time. So I was stranded in the middle of the night in a less than safe city with my daughter and had to spend $40 on an Uber ride that was <5 minutes. Horrible service failure.

The ac never got down in temperature

We stayed here after our flight was cancelled. It was reasonably close to the airport with a free shuttle. This made it super easy for us to get there and trip around on the BART into the city. Very clean, lovely staff and great breakfast.

I had a great experience

For this overnight stay, the hotel was fine. We were catching an early flight the next day. They do have a restaurant in the hotel which is great, because you aren't going to find anything else nearby in this industrial area at the airport. Most important for us was having the shuttle to take us to SFO in the morning.

I booked the room for 3 nights and Aircondition was not working. They moved us to new room and there also Aircondition was not working. So evethough i paid for Aircondition room i was dissapointed to not have it and no refund or disscound was given eventhough it was the propertys issue.

Everything was clean and on point

Check in was really fast

Room was nice clean. Lighting was really poor. No reading light. No microwave.

Room is clean and comfortable. Love the shower.

The original room I received had heating system that did not work. I was transferred to another room for which apparently I was never actually transferred to and the next night at 1:30 in the morning there was a gentleman trying to get into my room as I was sleeping because they apparently double booked the room.

Good

Loved the bar! And all staff were wonderful!

very nice hotel, room is spacious, with renovated bathroom. close to airport. shuttle bus to SF airport is a plus.

Staff not very helpful or understanding

Clean, comfortable and I loved their floors.

not stay again

Clean room, easy check in with cookies.

There were rats running around the dumpster in the back. The rooms are showing wear and tear and not clean.

Woman at front desk was not friendly

No a/c our room was 76 degrees. No relief, or expressions of giving a crap

Beautiful hotel, food & service in restaurant was excellent

Very small room with no lighting. No place for suitcases. Clean.

Arrived late in the night, parking near the entrance is scarce so had to park on one of te hotel sides. The entire walk from the car to the entrance all I could see was hordes and hordes of large grey rats roaming the parking lot and on the narrow landscaping between the hotel building and the parking lot. While room was relatively clean, the area where the elevator lets off was filthy, the windows where stained had definitely not been cleaned in years.

We were also pleasantly surprised to receive a complimentary upgrade. Overall, it’s an excellent choice for an overnight stay near the airport.

The 292 bus into the city stops right outside the hotel which could not be easier for someone wanting to visit the piers etc. Both stays at the airport were good, nice room and good food at the restaurant. The bar was a good place to meet some great people in the evenings and wind down after a busy day. Would like to thank all the staff at Double Tree especially the Manager and bar / restaurant staff for making it a pleasant and memorable stay.

Rats all over the grounds and the staff know about it. AC didn’t work well so room was hot- terrible sleep. Nice front desk workers.

Step your game up!!

Very nice , clean .polite staff easy check in. Looked for the gym and never saw it.

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Front desk and restaurant services was very good

Good room, clean, specious enough, bed is comfortable. did not get to restaurant, breakfast is served until 10AM. I would recommend this property.

As close as we were to the airport- we had a very quiet stay and service was excellent from dinner to check out!

Chose this location because we had an early flight out of SFO. Having stayed at multiple Doubletrees over the years, we expected our stay to be exceptional; unfortunately that was not the case. Our room was 80 degrees when we arrived and it took 8 hours for the temperature to even drop to 75 degrees. The shower was lukewarm at best. The decor was dated and our room was very dark. Would not choose to stay here again.

We chose this hotel because it’s a DoubleTree by Hilton with a 4-star rating, but it’s definitely not worth 4 stars. In the room, 2 out of 3 lamps are broken. There’s no kettle for hot water. The USB sockets on the wall are broken. Bottled water is changed for $3 each whereas in other 4-star hotels complementary bottlesd water is common hospitality. I asked for a toothbrush because our luggage is still with the airline, the toothbrush is of the worst quality and was totally ruined before I could even complete one use. This morning, when I tried to get a shower the hot water didn’t come even after running for 20 minutes. The front desk personnel were not very patient nor quite friendly. All in all, this is NOT a 4-start hotel bearing Hilton brand.

Clean room, convenient location.

Great location!

Nice room and friendly staff. One rude staff member, but other than that a great stay.

Our room ac did not work well at all.

Rooms have TVs whose connections sometimes don’t work at all. Room lighting is terrible — very dark. We had to use flashlights to see in luggage even with all the room lights on. Hotel restaurant was pricey and food was not great.

- The bed is very old and worn. When I sat down on it, i sank down about half of the depth of the mattress. That is very bad for people‘s backs. You could also see bulges in the mattress. - I had sleep on the chase lounge instead - There was water all over the floor in front of the refrigerator and it was dirty on the inside.

Insects kept getting into my room - very disgusting. Otherwise plain, bland Hotel room.

Good restaurant

Free shuttle to the airport

I was a little surprised when we checked in after I had booked 3 rooms to find out not all the same floor. the front desk lady changed us to smaller rooms all on the same floor but still the same price..

Room was clean and the hotel was quiet at nights. The hotel is close to the airport and has shuttles if you need them.

It was amazing

Clean room, friendly staff, transportation to airport was on time and friendly. The area around the hotel is a little chaotic and not much to walk to.

Great spot near SFO

Perfect property. Very nice and clean and very comfy beds. Perfectly would highly recommend.

Front desk staff was so kind

The staff was very friendly and the room was clean. However, I arrived to find not one, not two, but three rooms with BROKEN air conditioning in the 90+ degree heat! They were unable to find me a room that was cool but were at least nice enough to provide a fan. The people were wonderful, but my stay and the property were terrible. DO NOT WASTE YOUR MONEY! There are other choices near the airport...

No microwave. Everything else nice.

The room was nice except their was not enough lighting in room they gave us another desk light which was not enough couldn't see.

Beautiful hotel and awesome customer serv

My room was very dated and felt like an old motel. There were whisker hairs in my sink from the previous customer.

Excellent. Would stay again.

Took pictures. Broken rack and shower seal.Maid service not complete. Door left openopenpen.

No hot water in morning for showers

everything was as expected, nice place

The

Hotel looks amazing inside with the new look

Friendly, welcoming front desk. We arrived very late after flight delays. Check in went very smoothly.

Nice place to go

Bad small in room, once we got another room that was good but still not nice,

Clean room staff are nice

I enjoyed my stay for the amount of time I was staying there which was only two days. The airport shuttle schedule was very true to time which was convenient. The only issue was my air didn’t work but billed the front desk, maintenance came quickly and the issue was fixed within 15 minutes.

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Clean rooms and great dining option

AC did not work in the room we were in Refrigerator also did not work

clean room nice front desk associate

Charged for parking space on property

I was pretty satisfied about everything. The only I would complain about is the lack of water pressure.

Overall great experience with our stay. We stayed for 3 nights. Neat and Clean

no slipper, tooth brush

This was an incredibly uncomfortable and unsettling experience.

Great hotel it was nice and clean

I was visiting my son and his fiancee who were staying with her parents in SF, so booked this nearby hotel. Used the hotel shuttle from the airport (but waited for the shuttle 1 hour.) The thermostat is not connected to reality. The temperature was 70 when I went to bed and at 3am I awoke sweating to the temp at 76! Each night. The room was comfy otherwise & clean. No free breakfast, but the $16.00 2 eggs/hash browns/bacon was good. Probably would not stay again.

Staff is very nice and friendly and professional And very attentive to our needs

Very convenient location and was concerned about plane noise, but all was perfect for the stay.

Good hotel.

Rooms are clean, staff very polite, decent staff, gym ok

Very nice lobby and restaurant. Clean, large rooms. Perfect freeway access.

Staff in the other hand was just horrible until I complained to the othe team member she was great! But customer service -10

Had an issue between the hotel and hotels.com and the hotel canceled my reservation. Manager J.S. Was extremely rude trying to get this corrected. In the end he found himself in the wrong when hotels.com still showed my reservation active. Instead of apologizing or being professional, he left me on hold, hung up several times, raised his voice, and cut me off, acting much like a teenage boy. He is definitely not cut out for this line of work. Thank you hotels.com for correcting this issue.

Cleanliness and staff were great. We didn’t encounter anything unsafe. Only thing was we could hear the flights taking off and landing as it’s near the airport and there were not much amenities near by.

Overnight on a layover. Easy to get to with uber. Parking seemed ample but didn’t need it. Shuttle service was good. Room was excellent.

Everything in general was good,restoraunt,parking.. maybe some stuff from front desk( second shift) should fix

The air conditioning did not work at all.

Property is aging and in need of modernization.

The room had dirty windows. The bed was uncomfortable. The AC would not work. There was not sufficient lighting in the room.

The heater and Aircon not working probably!

The bar was not open on a Friday night and only open from what I was told Saturday from 12-3. Why? Call outs and staffing issues.

Bed and tv were nice. Not what i expect from a Hilton

Bed was broken and had to move to another room then again AC was not cooling enough so they provided Fans for the night. They compensated with kids breakfast vouchers otherwise I would have given 1 star for the stay.

Very clean hotel, rooms recently upgraded. Nice showers.

Cllose to airport

Nice property, loved the cookies and very comfortable beds

Perfect spot for SanFo flights itinerary schedules and the cleanliness is superb, amenities complete plus staff are accommodating

Hallways were dirty and smelt. Elevators were shaky. And rats in parking lot.

Nice

Nice rooms

Property is good but management staff on front desk are not professional. I asked for plates or spoons and they did not have it, fine I understand. But talking like you are boss and making me feel how the hell you asked this question was not correct. When I asked for bottle opener they asked me to come down to reception with all bottles and they can only open at front desk. Really, you can not trust your customers for one bottle opener or can not send someone to room for it? These are basic of a hotel service, if I am not mistaken.

The staff are great. Bar is a nice little spot. Good value.

Super clean and quiet. And new bathroom, my stay was wonderful, thanks Double Three. The bed and pillows soo soft and comfortable

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Comfortable rooms and bed. 10 min drive to the airport.

Everything was amazing.

Great

No buffet breakfast, and they charge lot for one item.

The bed was amazing!!!

There are occasional flight sounds but other than that the cleanliness was very good and the staff were helpful.

Very clean

Nothing to I had a great time

I did not like that the hotel didn't have carpet flooring. The toilet area was very small.. There was no complimentary coffee in the lobby.

Only stayed one night so did not complain but slept hot and uncomfortable.

No food near the hotel. Only McDonald’s and IHOP Hotel restaurant overpriced. There should be a buffet breakfast option. Or more self serve options. The market area with some takeaway options was very limited

You can hear everything. No pool. The reataurant was very good. Great service.

Great, clean hotel, close to freeways, restaurants, and stores