MainStay Suites Spokane Valley

The person who checked me in was short and rude. There was a large and very aggressive dog across from my Dads room. And you couldn’t tell how many people were staying in that room. I was only there for 12 hours and saw 7 different people. The final straw I asked for an extra blanket for my elderly father and the VERY rude manager said he would get one for my Dad and asked for his room. And NEVER brought him the blanket. It was a VERY VERY bad experience.

The lady at the front desk was excellent at resolving my issues and refunding me so I could move to another motel.

Centrally located to shops, stores, and restaurants

All was good but ice maker didn’t work!

It's also the place I proposed to my now fiancee. Room 124 for life baybeeeee.

Trash can by front door was overflowing when we arrived. Had to wait over ten minutes for someone to show up to the front desk and was then informed we would have to wait for an hour and a half for someone to show up and check us in. There was no luggage cart available for us to take all of our belongings to our room. The carpets were stained badly in many places giving the place a very unhealthy look. I will say the employees had no control over the fact there was no luggage cart available although the owners could at least provide two carts to the hotel. Your company needs to do a better job of caring for this property. Mentioned above

The room and the staff

It was alright, was affordable, close to the place that was hosting a big event I was attending.

Enjoyed my stay, impressed with the staff

The laundry room needs new washers and dryers. Some of those items were broken, and it needed to be replaced, along with the place being dirty and appearing to be in use with hotel washing too. The hotel might need some security staff members indoors to protect the customers while staying on the property. The staff members were slightly rude and/or appeared to be trying to joke about me being there. The staff members wouldn't allow me to do early check-in. There appeared to be a lot of housekeepers doing their jobs and cleaning where they might have started cleaning around 6AM-8AM, but none of the rooms were ready before 1:00 pm? Strange. I only wanted one bed and a kitchen. The room was about 100 dollars a night. That is all I could afford. I stayed an extra night because I didn't really want to go back to my current situation with these losers. I can't seem to get a job. I was trying to escape a problem that had been bothering me in a place where I live now. I think they followed me out to that place.

The linen smelled- like it was forgotten in the washer. I had to sleep on the towel due to the smell. The room itself was musty also like it had a flood. The room was in the midst of small remodel. It was appreciated but a deep clean in the tiles are needed. Heavy traffic areas in the bathroom, are we are showering. The floor just felt dirty to step on. Shower was new and good water pressure. What happened to the breakfast?

Clean but a bit noisy by the freeway

properly. room not clean found toenails on the floor.

Freeway noise. No breakfast. Adequate single night lodging

Erin at the front desk was amazing! She was so friendly and helpful. Room was clean and comfortable for our overnight. Great location close to restaurants and shopping. Nice pet area behind the hotel. Would definitely book again.

Great staff and facilities

Great management, friendly staff, overall great experience.

The property was close to my appointment! The floors were a little dirty?

The kitchen was fully stocked- staff was great. Erin was great and we appreciated her!

No breakfast, having to get my own towels in the morning, having to go to front desk to ask for coffee and creamer

The check in experience was great and the stay was fine and comfortable.

Close to highway No coffee

The front desk guy was nice and close to where we needed to be Room smelled terribly of cigarette. Room not clean. No body wash in the shower. It was an empty co trainer. Heater was not working and we had to call maintenance to get it fixed

Can't think of anything it was perfect

WiFi didn’t work. The tub drain was clogged with hair. But staff was nice and the room was clean though a bit worn and dated.

Conveniant It was SO loud from the freeway noise

Had a nice stay and would recommend this place. I will stay here again.

We had issues with house keeping. We had to do everything ourselves. Take out trash, ect.

The hotel smelled of Marijuana, bed was uncomfortable, the pillows were terrible. The hotel is right next to the freeway so you hear cars raving up all night long to get onto the freeway. Seemed kind of like a run down facility.

As a solo female traveler I prefer to not be in a first floor room and asked to be moved to an upper floor on check-in. My request was refused because the hotel was sold out, even though other guests had not yet arrived. The next day I was again told I could not move my room because the hotel planned to put guests who had not yet arrived in those upper rooms. I was frustrated that this hotel was completely unwilling to alter its room assignments, even when rooms were unoccupied.

Great customer service and location. Room was stocked with all the pots and pans and utensils. Easy extension of stay. This was our second time staying and will stay again!

clean room

The staff as well as the facility in general is amazing. The door key was challenging when it is in contact with credit cards or a car key.

This hotel was just kind of average. Not too bad, but nothing special.

Erin and Robert went above and beyond expectations. I was disappointed that a kettle wasn’t available in a kitchen unit and there were two packages of meat in the fridge when we arrived. Housekeeping should have removed the meat when they cleaned the fridg.

We had to wait 10 minutes to check in as no one was at the front desk to do so.

Great! Our new go to when visit Spokane Valley

The gal at the front desk was very pleasant! It could use some updating.

This is NOT a 3 1/2 star. It’s 2 at best. Sheets have stains and carpet is gross

would have liked a receipt when i checked out. because it was early the staff said they would email my receipt. It's a week today still no receipt!

Very Good

The only thing I didn't like was that they don't just charge a one-time pet fee like most other hotels do in this area. Instead of being a single $35 for your entire stay, it's $35 every night that you're there! A four day stay cost me almost as much as if I had stayed another two nights!

I have had a good experience 😜😁 The manager Robert has been great!!

The staff is fantastic in the rooms are clean

The room was clean but not well maintained. Large gouges in the wall from furniture hitting the wall. Nice recliner. Very basic.

I believe my drivers license was stolen during check in

Kitchen was nice with pots and pans No shampoo No body soap in the wall containers Tub was dirty Asked for one bed and there were two

Awesome location and Staff

Pillows were really comfortable, bed was decent. Large kitchen with full fridge which was really nice. Even though we were close to the freeway I didn’t hear any road noise, the hotel was very quiet. The staff was friendly and helpful. The first room we went to was not very clean. The smell of dog was overwhelming and there was pet hair on the counter, toilet, and in the tub. The receptionist was great about understanding and offering us a different room. The second room was very clean and nice.

Room was great, staff was decent. The assistant manager was phenomenal and caring and had a great sense of humor. Asked about my procedures and was glad to see I made it out okay. Huge thank you to him.

Room was sizeable and well furnished. Everything was clean & functional. Hotel was adjacent to freeway, so it wasn't great to have the window open but wasn't terrible or smelly either. A great Mex restaurant was a short walk away, as was the Centennial Trail along the river which extends to Spokane and Couer d'Alene. Price was reasonable but not great for a place WAY out in the valley. I seriously downgraded as the hotel had no record of the 3 day reservation I'd made many months prior thru booking.com. Much worse, both the desk clerk & their manager assumed ZERO responsibility for the error or the position it put me in, simply blaming booking. Realistically, this was the hotel chain's responsibility as they bought the property from another hotel chain after the time I booked my reservation. The core problem is that the new chain failed to reconcile the reservation list they maintained with that from Booking.com. I has arrived for a high school reunion nearby, after a 500 mile bike ride. And the hotel staff merely says "not our problem." THAT justifies the downgrade.

Shower pressure was awesome and the beds were comfortable and room was ice cold.

The staff was pleasant. Elevator broken.. I had knee surgery and had to walk up to third floor. Heater did not work. Public restroom had lid off tank and plunger was disconnected from chain.

It was a 2 star hotel so my expectations were not high. It was relatively clean although the room across the hall from me was open for several days due to a mildew smell complaint from a different occupant. I appreciated having the kitchenette. It was a 2 star hotel so my expectations were pretty low. The staff did not seem to be well informed about the hotel's policies. The construction of the building allows sound to travel. Whenever someone opened a door within 3-4 rooms from my room, it sounded like someone was trying to get into my room. Very disconcerting. The pet relief area was steep incline, making it hazardous for folks with mobility issues. Also the room rates vary wildly and the price I paid was far above what was being offered for the same nights after I checked in.

Cleanliness and excellent treatment by staff Less truck noise

Hotel is located far into the eastern Spokane Valley, about 8 mi from the ID border. Inconvenient for most purposes, but perfect for my purposes. A short walk away is an excellent Mexican restaurant with good service and great drinks. The Centennial Trail is about 1/3mi away. Room was large and included a servicable kitchen. I wouldn't stay here unless I had interests in the eastern Spokane Valley. Way too far from the action in Spokane proper. More importantly for my stay was the utter unwillingness of the staff to resolve a big problem created by the corporate take-over of the prior owner of this hotel building. I made my reservations long in advance, and this corporation took it over. It then sent me promotional emails. But when I showed up at the front desk after a 60 mi bike ride, they had *no* record of my reservation for a 3-day stay. And did nothing to help; they simply pointed at Booking. They utterly failed at their responsibilities as a business or as a front desk & management staff.

Really nice, helpful staff. Nice facility, great value!

Very friendly staff

We had a super late check in due to travel taking longer than expected. It wasn't too much of a hassle to do that. The lady at the Front Desk said there was a pet fee (which I don't recall being stated up front) of $35 but that they don't usually let cats stay, which is odd since it says they do in their listing. She ultimately let the cat stay. The room was clean & decently setup. The shower floor liner was rusted & not in the best of shape, you could tell that they tried to paint over it in the past. The pillows that they provided were terrible. The bedding they provided was very thin & not the best. The price for a night was cheap, but I likely would not stay here again.

Need a remodel

When I informed the front desk of the smell she barged into my room and acted like she couldn’t smell a thing. Gaslighting was insane. I also paid a high amount a night for my stay and when I checked the price while I was there it was half the price a night. I feel like I was completely misled by not only the property but the platform(hotels.com) that I use for all my travel. Setting a better example is advice I would give to both entities.

Very clean. Polite staff

The hotel was fine.

Yes

Very helpful staff

Would stay again

We never stayed the elevator was out bad knees so we did not stay because the could not accommodate us.

Getting run down, the bed was too firm, no regular in-room coffee, receptionists were not customer oriented.

Canceled my reservation a few hours prior to my stay due to water damage in the rooms.

dirty sheets and broken stove top with a rude front desk staff. only stay here if you want bedbugs and to catch something as the rooms are disgusting. we checked out 20 mins after we checked in. 0/10 recommend

My room had a horrible stench that didn't relent my entire 3 day stay. Not sure if it was a moldy filter in the AC/heat unit, something in the garbage disposal before I arrived, something in the carpet or something else. I left the bathroom fan and stove fan running every day while I was out and HOURS later when I returned it still smelled awful. The carpet/floor was gross. I always travel with a clean pair or socks that I wear around the room while I am getting ready for bed in the evening and my clean socks were FILTHY after about 20 minutes. I also had a problem with my key card not working when I returned to the hotel every day of my stay accompanied by a long wait in line to get the front desk to fix it. After a long tiring day doing the thing I was in town to do everyday - waiting in line holding armsful of my belongings before I could get into the room was extremely frustrating. Overall - definitely not my favorite hotel stay. Other than those things my stay was adequate. My check-in clerk was friendly and the facility was reasonably quiet and felt safe enough.

Door lock above the bolt lock was broken. However I til the desk clerk about it and he put on a new on.

Friendly staff, clean rooms, convenient location

OK

The woman who checked me in was FANTASTIC, she was kind, swift and cheery. She made my night wonderful, even wishing me a Happy Birthday.

Clean room, friendly staff, good coffee and a convenient location; surprisingly quiet room even though it is close to I-90

The staff was very kind! Unfortunately, the breakfast options were very limited and processed and the area is not great. The rooms were ok - but good enough for a couple nights on a budget!

Room smelled horrible, like vomit.

Save area around hotel . Overall had a good experience.

The room was clean, and the bed comfortable, but there was a slight smoke smell. Quiet room despite being metres from the highway. We had a good experience here.

Clean and modern and comfortable

Good eateries nearby

Very nice place to stay for the cost. the bed was comfortable, and the room was nice and clean. Front desk staff were very helpful and nice.

worst stay ever/ no cleaning for 10 days

We had stayed at this hotel many times when it was the My Place Hotel and loved it. Sadly, this time we felt unsafe, our room smelled horribly and we had a package stolen. The manager claims it was picked up/returned to UPS three days after it was delivered (and two days before our arrival) but the driver has stated he never went to pick up the package once he delivered it three days prior. UPS still does not have the package 10 days later.The room smelled horribly and the manager treated us with complete and utter disrespect. We did call the hotel ahead of time to ask if we could send a package and were told yes that would be no problem. The manager then claimed they only accept packages if you are in the hotel that day, which we were never told and our package arrived five days before our arrival. It was a 1.4lb box. The manager refused to help us (if the package was picked up UPS would have given him a receipt) and even the front end staff didn't know about this policy of not holding a package for a few days until we arrive. It is unfortunate that such a great hotel has turned into something so bad. We would still like to know where our items are.

First room we got had such a horrific smell that we had to switch rooms. Staff kindly moved us. Sheets were dirty in both rooms. No one came to change so we got clean sheets & did it ourselves. Stained carpets throughout. Edges of cabinetry were peeling. Enjoyed the 24-hour coffee. Road noise was pretty bad. Lobby bathroom out of order. No housekeeping until you check out & none responded when requested. I’ve stayed in worse. Staff was very nice & doing their best.

Room smelled like a wet dog, couldn’t check in till 1500, shower soaps were empty, no bottle water available for sale in lobby,

No breakfast option

The initial front desk attendant wasn't the friendliest . You can immediately smell a foul smell once you reached the hallway. The room did not smell good either. There were a ridiculous amount of patched up areas throughout the room from someone or something punching through the walls which included the shower. Damage everywhere! The pillowcases had black smudge stains on it. The headboard wasn't wiped. It had smudges all over. The ironing board looked disgusting. It should be burned and thrown away. The bed and pillows were awful. You can smell whatever was being cooked seep into your room. The frame creaked like it was gonna collapse at any moment. I don't know how this hotel it ranked so high on hotel.com. I stayed here years ago when it was new so it was fine. But I wish I researched google or another website. Highly disappointed overall. This place been through some stuff.

My door had obviously been pried open with a crowbar or something else. There were a lot of scary-looking customers. The furniture was in poor repair. The lobby staff were far more interested in chatting with friends than maintaining a professional environment. Overall a poor offering for the relatively high price.

Pillows were too thick. Freeway noise. Was just OK place to stay but the price was good.

Robert Hernandez was very friendly and professional we definitely will come back to stay thank you so much for everything

We had a great stay! Clean and very nice staff!

Upon entering the hotel it smells strongly of cigarette smoke. The floors are filthy in the hallways . It does not appear to be a safe environment for women and children and is more for transient lifestyles. I do not recommend this hotel for families.

Our bathroom sink was backed up. I reported it to the front desk and it was never fixed. Stayed 3 days and I asked for clean towels that I never received.

The front desk worker did try, but you could tell she was at a loss of words after she looked at both of the rooms she gave us. She seemed shocked at how bad these rooms were. Oh, and the key card machine would not work and it took her about 15 times to find a key that worked. She was nice though and did apologize for the inconvenience. It was obviously not her fault.

Staff were helpful but not as clean as it looked in photos

Clean and decent for the price point. There was audible road noise from the freeway, but it was more of a white noise hum, which I am able to sleep thorough. If you're used to complete silence, you might have a hard time sleeping.

It was a convenient location for us at the time with easy access to the freeway. Our room was quiet but there was a smell that was off putting as though someone has vomited on the carpeting and even though it was cleaned, still had a smell.

It was a great location close to the activities I had planned for the weekend. Staff is friendly and helpful.

This was part of a longer trip, and were able to get in a night earlier than planned, due to a horrible hotel the night before.

Ot was super clean, a little beat up as far as desk/furniture but our room was clean and bes was comfortable.

Good location near Valley Mall. However, you did get a lot of freeway noise inside the room. I was only there 1 night and it served its purpose, however, I will not stay again. Pillows are really terrible. Stuffing is all clumps and bumps. The cleaning solution in the bathroom for me had an off-putting smell. Location was what I needed. Staff was very nice.

Nice hotel and affordable, clean and friendly service

It was fine but the toilet had issues, the bathroom in the lobby was a mess and that toilet was broken, and our bedroom curtains were broken. The front desk lady was very kind and helped where she could. Definitely wouldn't want to do an extended stay there.

Great staff. The kitchen sink had a leak and the bathroom toilet paper holder wasn’t installed. The night stand was rather worn out too.

Beds were really comfortable, lots of space, clean, only complaint is that housekeeping didn’t come in the entire week we were there, although we did try to get them to - but we loved it and already booked our next trip there!

It was clean and affordable. Bare bones if you want to save over other nearby options.

The gal in the evening was so sweet, I can't remember her name, but she was going through some medical challenges and still a delight. The day guy manager not so much. I told him every time I put a paper cut in the microwave it starts burning. He told me you shouldn't do that. Get another cup. There were no other cups, but I have never heard of not putting a paper plate with your food in the microwave as I have been my entire life. He seemed to care less about the burning.

Our toilet did not flush. We called desk around 9:30. No one came. My husband went down to get a plunger. Much effort on our part, with some clearing. But it did not work through night. We realized we could use public restroom on main floor in morning. Yikes. We were told this room had had that problem repeatedly. They should not have rented us this room.

Great stay!

Very unique places

Great staff. Very quiet, we couldn't even hear the freeway next to us.

Day auditor Stacy is GREAT, Best personality and customer service! Room had a mildew smell. The General bathroom had no hand-soap or TP. No creamer for coffee bar.

CONVIENANT

Nice stay

The whole building could use some TLC. But it was clean and comfortable.

At checkin we were told no breakfast included and coffee only offered in lobby. Went to room and found coffee packs and upon further hunting in cupboards found a mini coffee maker. There were pots and pans and a couple of plates but no utencils or dish soap. Vacuuming was done poorly as we found plastic from a pack of new socks at the side of the bed. This hotel takes pets but unfortunately has carpeting in the living area. The receptionist had no idea where a market was but we found one 5 minutes away. And, last, this hotel is right off the freeway and very noisy.

The room is okay. It hasn't been fully cleaned this room has a kitchenette and there are onion skins on the floor. I went to put down the blinds and the pull chain is rusty and got rust all over my hands. The safety door lock is broken luckily I had something I could put into it to make it functional. If you have the choice to say somewhere else in this area you should

There was a little drip of food stuff left on the stove and the vinyl floor was slippery. Other than that everything was perfect!!!

My shower was broken the knob was broken before we got there and instead of moving me to another room they just give me a wrench to turn it off.

We were not able to get a receipt. We were told it would be emailed and never was. We reserved two rooms. One was filthy after being moved because of a broken toilet. The other one was clean but with few towels.

Pleasant experience. Comfortable room and bed. Off putting odor in the hallway.

Dirty no hot water. Tried to change rooms but couldn’t. Asked for room service no one showed up. Smelled like trash in hallways. Didn’t clean bathrooms. Asked for TP and they gave use paper towels. Didn’t have extra toilet paper.

Very clean hotel in a great area!

The rest was pretty bad - it’s not clean. It’s very loud. Cleaning crew tried to come in the room the second morning even tho the DND sign was up. The front desk staff was oddly pushy about check-out (it was 9:30a, we were taking our luggage out but not ready to check out yet.) The rooms are in terrible disrepair. The walls are super thin so it’s very noisy. The hotel smells bad. The price to stay was low, but even for the price, this was pretty terrible. Absolutely do not recommend.

It could be nice but not clean! Noisy

When we arrived at the usual check in time the room we were given wasn’t clean. There was debris and a hair band on the floor, toothpaste splatters on the mirror and food residue on the table. When I reported the issue to the front desk, the receptionist didn’t offer to put us in a different room. She said she’d make a note of it and said she was sorry for our inconvenience.

This property was clean, updated, and located close to all amenities. Great value!

This hotel was great for my child and myself traveling for sports. It was conveniently located off I-90, close to restaurants and shopping. The property was clean and in decent condition. It was a quiet area of Spokane Valley. The little kitchenette was great, except there were not any pots, silverware, etc available. I'm glad we didn't plan on using the cooktop, or we would have had to make a run to Walmart to buy our own cookware. Tip for the hotel: spring for better toilet paper. This was quite possibly the worst toilet paper I've ever used. It was thinner than RV toilet paper. If you're looking for a hotel with a bunch of amenities, this isn't your spot. It's a clean, affordable room.

I have couple of remarks to make. Road signage was poor. I passed the hotel because the signage was on the side of the building, which was not very visible from the road, especially in rush hour traffic. The light is the room was not focalized. Ceiling lights were one circuit except for the bathroom and a bedside lamp. I did not need the light in the kitchen area. It was a waste of energy. There were no ports to charge electronics without one carrying a special one to plug into a wall outlet. I was pleased to see the many electrical wall outlets. I didn't realize until I left the area, the clerk did not give me a copy of my receipt when I check-out in the morning around 9 AM. I did have trouble turning on the water tap in the showers for hot water which was minimal. The beds were very comfortable.

Called to cancel or reschedule reservation due to weather. They did not try and work with me. I

love having a suite wihout paying for a suite.

Friendly staff, no ice machine, good value but no frills

It was averge hotel and has kitchen units

.

We had a great stay! Erin was very friendly and helpful, and the manager went above and beyond to help with a booking issue. Thanks!

Really personable staff. Vèry clean and comfortable.

Almost like a little studio. Chill. Kinda noisy with nearby traffic but otherwise great for the price.

Easy on off freeway

We had an easy one night stay!

When we checked in the lady was great polite and knowledgeable. We had to check out a day early went up front in morning to do so and the lady up front had know idea how to check us out and had a piece of paper and scribbled our name and said she would have to call her manager take care of it which was not reassuring that im getting a refund back . The party that was with us paid cash plus had a deposit to pay and was told they had no cash to refund them back . Even the deposit they were supposed to get back after check out .not good. We will not be back

A lot of stuff in the room was falling apart and or taped, Wi-Fi is terrible. Other then that night lady was great and it was quite.

Everything in my room was broken and or taped back together, other then that it was quite

Was disappointed no hot breakfast..

Good price, freeway was extremely noisy. Pillows need improvement.

booked 2 rooms to be conjoining hotel only had me down for 1 room after standing there waiting for them to fing it she called someone to help so we didnt get the room i asked booked for Had the confirmation for 2 rooms THE one guy gave us 2 rooms one room the tv didn,t work lady had no idea why it didn't work no ice machine you had to turn the ice on the fridge went to store and bought a bag no breakfest wont stay there again. they did give a discount on the second room

Toilet didn’t work and not the cleanest

My visit was quiet and comfortable. I appreciated that they had snacks for sale at the front desk. Close to the mall, and Panera just down the street. A Mexican restaurant is basically next door. The front desk guys were very nice! I would definitely stay here again!

The guy that checked us into the hotel was decent to begin with. Once in our room and going to shower we noticed there was a dirty towel hanging from the shower rod in the bathroom. I went down to talk to him about it and could tell he didnt want to do anything about it, but there were other guests at the counter checking in so he was forced to do something. He refunded our pet fee. If you bring a pet into this particular hotel as they are welcome you will be charged $20. Just makes me wonder what other steps housekeeping is missing in this location. Hotel is convenient right off I90 and seemed to be a decent part of town. Had a pet area right out the side door with poop bags. Overall a decent place but needs some work done possibly by housekeeping

Nice & clean

All the staff was friendly and the room was very clean.

Again, Robert was top notch. Seemed to care about our stay and took note of the deficiency and was cu

Easy check in and convenient location!

It is a decent place, the lady that checked us in was ok, but not a people person. We expected a breakfast, but were told they shut that down when Covid was shutting everything down, and never reopened it. Seems covid was a while back...., so I don't get that. The room was pretty nice, and sutible for a longer stay.

Waited 30m for someone to come to the desk. Room smelled tv was sketchy too.

I liked the cleanliness. I didn't like that there was no breakfast or drink options such as juice for people that dont drink coffee.

Check in process was terrible: there were people blasting music in their cars while grilling and after I expressed my concerns about them. The front desk lady said they were the workers/guests and that’s how they cook their food. Each room has a kitchenette. And at 11pm makes me very uncomfortable with my car parked close to them. Second. When we got our room keys. We proceeded to go to our room on the top floor and the neither of the keys worked. We returned to the front desk and got replacements. Returned to our room and had to fidget with the key for a solid few minutes before the door would open. Being exhausted we were just happy to get in. Then the smell hit. The window was left open in 100 degree weather so the room felt like a sauna. And then the smell. Someone had definitely used the room to smoke heroine in it. Probably why the window was left open to air it out. They did give us a new room. But there wasn’t any sort of concern about our findings. And no sort of compensation for our troubles. 0/10 worst experience of our life.

Check in was easy and front desk agents were able to assign early check in and late check out with signing up for myplace rewards....hot water and coffee always available in lobby....no breakfast....room were a little out date...if you are hoping to use room kitchen there are NO pots pans plates or utensils to cook...so stop by a dollar tree for cookware...housekeepers were friendly...seems like clientel were a mix of travelers and business/construction workers. Overall good Place to stay...I would choose MYplace over some of the spots downtown spokane wrecked with homeless/suspicious people walking around

Television didnt work. Went to the front desk twice and was told basically they couldn't help. No soap in the dispenser in the shower. Being fairly clean was the only real upside.

Was a clean area and very close drive to shopping. Facility itself was clean and well kept.

Property very close to i90 , plus for in/out but minus for some noise. Area did have a one off homeless lingering around. Not sure if it is regular.

This was the worst experience we have ever had. I didn’t realize that any person could just slap a My Stay brand on any old run down hotel without the promise of the previous experiences we’ve had in other locations. The parking lot was FULL of beer bottles and twisted tea cans and there were people openly drinking on their tail gates. Check in was awful. No greeting. Just rushing me off. The ‘staff’ does not care about common courtesy or decency when it comes to their guests in any capacity. The floor we were on was full of grown adults and kids that had their doors propped open, yelling and laughing, and there were screaming kids running up and down the hallways and riding the elevators until after 1AM. I had to ask them several times to be quiet but ultimately ended up getting dressed, going downstairs to demand that the staff actually do something about it. I was met with annoyance and had no communication back from the lady at the front desk, but the staff went up and asked them to be quiet. She left afterwards without a word to me and went back downstairs. What a nightmare.

It works in a pinch but definitely not my first,second or third choice.

The staff was not good . The area around was ok there’s a mall near by and close to downtown! But the staff was not helpful at all no one spoke to us the whole 3 days we were there and no house keeping came they left some random dirty towels in front of our door. They have no amenities and no breakfast. They keep replying to the reviews that they’re working on these things but they’re obviously not. So to pay $350 it was very poor service. I usually don’t leave reviews because I just let it go but this interaction I couldn’t.

It's right next to the highway and really noisy. Not worth the money. Owner/manager is a little rude but did help the clerk find my reservation

The room was very clean and convenient dor what I was doing.