Centennial Hotel Spokane

Our toilet was clogged from the get go and it was impossible to get a hold of any staff from the room phone . We went to the restaurant for a quick bite to eat and waited for our food for 40 minutes before we were informed that our pizza had burnt therefore they had to make another. It took so long that we couldn’t eat and had to take the pizza and eat it cold after our event 4 hours later. Instead of comping our meal due to terrible communication and waiting so long, they took off a measly 20%.

At first glance, things were great, big room, nice balcony. Then we noted our TV had Direct TV with no streaming services. Our room happened to be in a WiFi dead zone so I had to use my phone as a hotspot. The Direct TV kept glitching so it’s a good thing we brought games. There was a dirty bandaid in the elevator for two days until I reported it to the front desk. My sheet had a tear in it, when I reported it to the front desk, nothing happened even though I’d been assured it would be passed on to housekeeping. For the price, I was not impressed.

This is my favorite go to place to stay when my family travels the only thing it doesn't have a continual breakfast but that's not important enough we just go out for breakfast

Got locked out of room and nobody helped us

The breakfast was good and server was warm and accommodating. The room was dark, but had all kinds of light with the sheers. Difficult to manage light and privacy. Second stay . . . Other was our wedding night 41 years ago. Hope to come again. Beautiful location.

Beautiful hotel

The only thing that spoiled my stay there was this; The first time I went down to the pool, I wanted to leave as much as I could in my room so nothing would get stolen poolside. I left my engagement ring on the dresser under the TV (among all my other pocket contents) and only brought my clothes and a room key with me. Room service had been in while I was in the pool, took my dirty towels and cleared the trashcan... My ring was also missing though, and despite searching through all my bags and the whole room multiple times, I couldn't find it. Not making any accusations- and frankly it was a $20 Tungston Carbide ring from Amazon, so not silver or gold or anything super valuable. It did have signicant sentimental value. But... c'mon.

Pool was very nice. Free bikes. Equipment in the work out room was dirty as well as windows and balcony.

Room wasn’t stocked with enough towels for the number of people staying as well in check-in. They said there was a coffee bar downstairs. They didn’t advise that this was actual you know deli pay for coffee. 2 kcups in the room. Elevators broke during our stay being on the ninth floor was a tough haul out and was overpriced for what you get.

Always a great place to stay

Everyone at the facility was helpful and friendly.

Great everything

It was a wonderful hotel.

Great value for the money, location extremely convenient.

On the pool tower it has a wet feel too the building. Other than that the room was great, restaurant was wonderful and we will return.

Pleasant

Check in and out staff were very friendly.

Really nice! The room was a little bit smaller than it seemed on the pictures, but overall it was very nice

A little disappointed with HVAC system but it is what it is.

This is a beautiful piece of property and a beautiful location, however very disappointed to come in and see that the sheets had not been changed for the amount of money you pay and it looks you would think that they would put time into making sure the rooms are clean for our next customer and when I was offered a credit, it was done as a hotel resort fee exchange and not that I’ve ever even needed a credit I was just wanting clean sheets. Nobody wants to sleep in a dirty bed.

Easy check in and the lobby bar was awesome.

Great location and stay for a wedding we attended at the church down the street.

Close to many places. The rooms are nice and clean. The room cleaning schedule was late or unpredictable. We didn’t get our room cleaned while we were there. They came when we were already in the room so I just had them change towels and empty the trash.

Superb

Exceptional

k

The only down sides - couldn’t get the television on. Unsure if the remote batteries were dead or the tv not plugged in. Alarm clock was not plugged in- likely because there really aren’t enough plugs for your personal electronics near the bed.

The staff was super helpful and nice!

Superb

Location Being a part of the Davenport Collection, I was disappointed. Some areas seemed run down, not the cleanest and room service for extra items never came. Also, for a double queen they only provided a limited number of towels.

Great location. Good price. No housekeeping, even when requested.

Perfect location when visiting Spokane. Easy walking distance to downtown and along the Spokane River. The hotel was very clean and served very filling breakfast with great service.

We checked in after midnight and a long drive or we would have found another room or place to stay…. The bathroom and shower had ants and other bugs. It didn’t drain when showering so having inches of water to shower in was not ideal.. We were just there to sleep then shower in the morning and leave but it was not a clean or nice experience.

The room was smaller than I expected for what we paid for it. I ended up checking out 3 days early. I got no refund and no one contacted me to see why.

Great location !

The hotel has tried hard to revamp this older hotel, unfortunately the black and red interior color leaving feeling quite gloomy. The hotel is supposed to to be smoke free, but the room we were given reeks heavily of smoke. Upon request they did move us to a new room. It was marginally better, but still had a stale old cigerett smoke. The hotel is conveniently located, but will choose a different location for my next trip to Spokane.

Exceptional

We loved being near the Riverfront Park and the Falls. Were able to walk over several times and wish we could have stayed longer. Would absolutely stay here again if we are in the area. Didn’t like that the grill was closed to guests outside of the wedding party. We were told to come back in 2 hours. We had to Door Dash, which was a first for us. Still, we thoroughly enjoyed our stay!

Jayden at the coffee shop was awesome. She was smiling, friendly and helpful. She made my morning better. Great employee and person. Would be nice to have real glasses in the room. Carpet needs a refresh.

Room had a slight odor to it, and bed was extremely soft. Otherwise clean and friendly staff.

location The young boys in the middle of night riding their electric bikes and causing a lot of noise.

Amazing

We liked everything about our stay.

location The young boys in the middle of night riding their electric bikes and causing a lot of noise.

Paid extra for a river view balcony...was told our room was in the far corner upon check in. Got up to the room and must say "river view room" was pretty much only on a technicality. It was a view of the other building and pool and if you leaned over the balcony, you could see a small section of the river. AC unit/fan was very loud (helped me to sleep with the white noise but could be disruptive to some). Parking was super sparse and was a separate charge.

We could not take shower and wash hair because they would not provide repeatedly shampoo and hand soap. Terrible experiency and dissapointed not to provide for basic hygyene

I love being on the less busy side of the river. Much more quiet but an easy and beautiful walk across the park into the downtown. We enjoyed lounging on our balcony watching the river run by. So relaxing after a busy day!

This trip, I was fairly disappointed with the cleanliness of the room. The shower had several loose, what looked like cat hairs, in it. There were squished bugs around the sliding glass door to the balcony, there was a McDonald's condiment topper stuck on the balcony, the balcony floor was sticky, and I found one of those weevils that turn into clothes moths. They were also fairly stingy on items in the room. We had exactly two of every towel type, only half a roll of toilet paper, one plastic cup, etc. For our two nights stay we had to ask for more towels, toilet paper, and cups. The room itself was also mediocre for paying for a balcony upgrade. I felt like the rest of the room was smaller just to have a small balcony. Also, the bathroom door was set to automatically shut, and I had to rig a system with hangers to keep the door open as I hate a hot shower in a small bathroom. The AC was fairly loud, but I was just glad it was working so well as we have been in a room before where the AC barely worked at this property. I will say that the employees were extremely nice and friendly. I am sure we will stay here again, just as stated earlier, I wish this property was a more consistently great stay.

Lack of housekeeping

We enjoyed our stay! Everything was very clean check in was very fast and super simple. Will be staying there again!!

mmmmmm

the facility is ok room is good view is not bad the staff is very unprofessional. We paid full amount of our stay before our arrival . The front desk staff said she couldn't find our payment information at their system after we showed the written prove , and charged our credit card four times without noticing us. We found our when we checked out the next day, they promised us to give us full refund, but after 5 days, we haven't received the money. We tried to contact the hotel, and got no answers. vey disappointed

Good

The organization of the front extremely limited due to housekeeping at night practice throughout the whole day. I will definitely reconsider seeing in the future and tell everybody else the same after the experience I had, which was terrible. I was supposed to call Gus my bill from the new manager and that’s supposed to never done so the follow-through is at the level of zero as well. Totally unprofessional such an important location.

The organization of the front extremely limited due to housekeeping at night practice throughout the whole day. I will definitely reconsider seeing in the future and tell everybody else the same after the experience I had, which was terrible. I was supposed to call Gus my bill from the new manager and that’s supposed to never done so the follow-through is at the level of zero as well. Totally unprofessional such an important location.

the facility is ok room is good view is not bad the staff is very unprofessional. We paid full amount of our stay before our arrival . The front desk staff said she couldn't find our payment information at their system after we showed the written prove , and charged our credit card four times without noticing us. We found our when we checked out the next day, they promised us to give us full refund, but after 5 days, we haven't received the money. We tried to contact the hotel, and got no answers. vey disappointed

Front desk staff extremely helpful.

It’s outside of the main downtown core of Spokane but still walking distance thanks to the Centennial Trail. The pool was heated nicely and they provide some pool floaties like rings and noodles if asked. They do have a small hot tub we didn’t use. We had a king room with a balcony. Our room was on the 3rd floor. Our balcony was overlooking the parking lot technically. The room across the hall overlooked the pool. There was not separation between our balconies so we could have overlooked the pool if needed. Unfortunately the Centennial is considered a separate part of the Davenport hotels and therefore is not connected to the Marriott Bonvoy program unlike the rest of the Davenport hotels. Therefore was charged nearly an extra $200 for early check in and parking. If this was a Davenport hotel, parking would have been no charge. This was disappointing to learn at check in and should have been made clearer to those checking in. Most of the staff was good and in good moods even under high stress. My only concern was the front desk at check in on Saturday made me feel like I was an inconvenience for wanting to check in early.

This was a great place spend a couple of days in Spokane. The Room itself was clean and comfortable. We had a view of the Pool area and faced the river valley. Did not use the pool as it was pretty busy. Could have done without the loud DJ playing since he was set up a few floors underneath our window, but we weren't in the room much anyways. DT area and River Valley is walkable no need for a vehicle since there is nature, shopping and dining just a 10-15 min walk

All the amenities are decent enough with the exception of the parking situation. I understand that Downtown parking in Spokane is at a premium but there's no reason that I can see why I should have been asked to pay for parking when I spend as much on a four night stay as I did at the Centennial. Thankfully they did comp the parking prior to my arrival otherwise I probably would have changed my reservations.

The bed was broken. The AC didn't work. The property was loud and could hear surrounding noise well into the night.

The check in process was awful. Once you got to the clerk he was wonderful. So it was not the staff, it was the management of the staff. Check in time was at 4:00. We arrived at 5:15 there were about seven people in front of us, one clerk. by the time we made it to the counter there were 15 to 20 people in the line. It was a festival weekend so lots of people in town. Two employees came into the area, no one helped they stood at the front desk talking while 15 people waited in line. Totally unacceptable.

Great

The rooms are small but nice. Parking is convenient and the location to RiverPark area and event venues is great. All within walking distance.

I loved the pool, the balcony and the beds were comfortable. The views were amazing, and I loved being next to the dam when sleeping. The housekeeping was non-existent, when requested 3 times we were utterly forgotten about. I had to go to the front desk to request towels when I had called 3 times and been told they'd "be right up!". The room was small, but comfortable. The initial front desk person didn't want to give me the balcony room I'd paid for, and stated that I "didn't need it for both nights anyway."

I loved the pool, the balcony and the beds were comfortable. The views were amazing, and I loved being next to the dam when sleeping. The housekeeping was non-existent, when requested 3 times we were utterly forgotten about. I had to go to the front desk to request towels when I had called 3 times and been told they'd "be right up!". The room was small, but comfortable. The initial front desk person didn't want to give me the balcony room I'd paid for, and stated that I "didn't need it for both nights anyway."

Na

Staff was friendly and helpful. The location is excellent and lovely to walk to the river and park areas. Loved the views too!

They did not refund my “incidental” charges. I got the runaround everybody says they can’t fix it.

Poor customer service room not clean

Room was very

Mattresses didnt fit properly on frame/bed, led to soft/false sides Pool was dirty and unappealing, nor what the pictures represented Fromt drak said there were rooms availabke for a $35 USD fee, an hour before standard check-in

Nice hotel. Easy parking. For older updated hotel they did a nice job updating it. Made it look trendy and cute. I would stay here again.

Clean large room. Great location for walking around. Only stayed 2 nights for a graduation. Plenty of restaurants around the area. Needed more towels and guest services provided them promptly. Would stay again.

Decent stay

Friendly inviting staff, helpful with questions, accommodating for additional towels and coffee cups.

Nice room and furnishings. Needed a refresher from house keeping. Staff is amazing and they validate parking!!! Beds are super soft.

The room was clean, and the location of the hotel was perfect.

This is my go to hotel in Spokane. The rooms are in good shape, the staff is nice, and you are next to the riverfront along with downtown access.

Quick and easy check in.

Staff

It was Avery good place to stay. Nice variety of rooms available and nice staff. Parking can be a problem when they let non-guests park there.

Very convenient and clean place. Not too loud and the pool was nice.

Overall you can deff tell it’s the left over products from The Grand. Staff was pleasant, parking somewhat of a pain..small rooms but well kept. If your used to the other Davenport locations pass on this or just expect it’s like the economic save a penny cousin of the others. Would I return? Yeah maybe but id more likely pay the extra 100 a night and stay at one of the others

Great hotel one of my favorite places to stay

The swimming pool is very cool and the staff are great, too.

We had to call 3 times to get our room cleaned, when we complained they said they only clean every 3rd day. They should have told us that at check in. We even spoke with the manager. I had to call again for clean towels and coffee. NOT once did they vacuum our room and our trash was over flowing and they finally emptied it the day before we left . We spent 5 nights there and it was the worst experience ever. We talked with the hotel manager and housekeeper manager and your staff is only as good as they are. They don’t care and it shows in the staff

Otherwise it was ok.

Loved the location and relaxing atmosphere

Wonderful room. Didn’t like I couldn’t find an ice maker, but I got over it.

Great experience

Our stay was for 3.5 days. On first day our room have one bath towel. There were two adults! Day two I requested another bath towel and additional plastic cups and coffee pods. These items were never provided. On 3rd day I personally stopped a room maid servicing rooms to ask for assistance. This was after she passed our room door with a note on door requesting service!, placed on 2 nd day of our stay! Many hotels offer coffee in lobby also. This hotel has only a Starbucks. And a very big issue was this room was on top floor of our section of hotel. Right out one window was a very large soffit light that was big and bright all the dark hours. Yes, there were blackout curtains, but they were not very effective. I wish this issue had been mentioned when renting room. At least a caution that there were bright night lights in the area!

The facilities at the hotel were great, especially in the common areas. Our room was not cleaned each day and the air conditioning unit was extremely noisy, to the poijt of it being hard to sleep; needs to be serviced.

Great bar/restaurant, staff, and location in the city!

Didn’t clean room, poor decor, furn

The hotel is clean and beds very comfortable walking distance to restaurants great area. Breakfast was great

One night we were drinking wine at the lobby and we were told we couldn’t drink alcohol purchased outside. The next night someone was drinking wine and another was drinking beer at the lobby. The next morning the glass of wine and the empty glass of the man drinking beer were still at the lobby. I used the restroom at the lobby and it was so dirty. This was at 9:30 in the morning.

Room was nice. No coffee cups though and a small bloodstain on the sheet.

I also couldn’t get through to the front desk when we needed basic items like hand soap, and when we returned to our room at 3:30 PM, it still hadn’t been cleaned. Unfortunately, the issues just kept adding up throughout our stay.

The staff were rude and completely unhelpful. They offered an “upgrade” that turned out to be moldy and smoky. After walking 1/4 mile to get to that room we had to walk all the way back and be told to wait again. The staff were arrogant and unhelpful to us and multiple other guests. This was one of the worst Hotel experiences I’ve ever had. After making us wait so long and show us a filthy room option they offer 2 $15 dollar parking passes.

It is a very nice hotel. Excellent location. Friendly and accommodating staff. I was confused if it was a new thing that your room doesn't get cleaned. I was there for 3 days only the rubbish was emptied and received fresh towels. Apparently you have to ask for your room to be cleaned. Hhmm. I would stay there again.

Wonderful hotel, staff, pool, food and location. Last minute trip for a concert and this was the perfect location! 8 min walk to venue. Spent the next day in the sunshine by the pool. Staff so friendly and helpful. Delicious food & drinks at the restaurant. Clean rooms and property overall. Would definitely stay again.

Need more noticeable info on the hotel in the room -- room service, fitness room, parking, access and egress points

Nice location, comfortable beds

Hands down, best hotel in town!

The patio tables are rusting so you should replace them.

It was quiet

I have stayed here every year for Bloomsday and this year was horrible. I arrived at 4:10 to check in and was told they were behind on getting rooms ready due to being fully booked and would text or call me in about an hour for my room. I finally went back 4 hours later because I hadn’t received a call or text and they said my room just became available. I was very upset because I wanted to relax once I checked in which was supposed to be at 4pm not 8pm. They apologized and that was it. I don’t feel I shouldn’t have to pay for a room I couldn’t even use when I reserved it. Completely disappointed in the management for not seeming to care. I was so exhausted I wanted to cry.

Large and convenient property in great location. Spacious comfy lobby on a river path. Sporting venues right across the parking lot.

P

Great location was perfect for the conference that we are at bar and restaurant were excellent

Great place, just don't ask for room before 4 or they charge 25.00. Some plastic bags may be left in the hall but they might have had a reason I don't ask. Nice pool but towels come and go so grab them when you see them.

The young breakfast waiter was so sweet and friendly and advised me on the menu, which really helped. Please let her know about this praise!! She served me four meals and always greeted me and knew I wanted coffee with cream! The only thing I could complain about, and this is from an old woman’s perspective, I didn’t find the ramp into the restaurant until my final day. I kept struggling up and down the steps with my walker!!! It’s very easy to fall, doing steps without help!! Thanks for the lovely stay, I loved being able to go to the river walk!!!! I’m certain to return.

wish they clean and not wake up to a after party. hot tub and sauna not working plz be advise that breakfast is real expensive no signage saying where to go!!!!

Great

There was hai

Great location

Poor check in. Rooms weren’t ready and the front desk staff weren’t very helpful. We were gratefully given rooms beside each other, as previously requested. Beds were very comfortable and the rooms were laid out very well. There was a small blood stain on a pillow case as well as the bathroom was not cleaned very well. No conditioner. The hotel is in an excellent location with beautiful surroundings right beside the riverfront park. Very nice lounge & restaurant.

Didn't know I got a room on the first floor with the bedroom window being right facing to the pool area, which was a little uncomfortable, but closing the blinds was good enough

Beautiful property and the location is perfect for walking the city.

The hotel is conveniently located and is nice and quiet. The staff was awesome. The WiFi was weak and often not connected

Friendly and efficient staff

The parking was very expensive. Check in was extremely slow do to short staffing.

The room was very clean and the air conditioning worked perfectly

Fridge in room did not work, silly string on the ceiling. Other than that it was a great stay! Wish there was a hot tub. The pool is huge

The hotel itself hasn’t been updated in a while. The pool was out of towels both times we were down there. There is no slide, that was removed seemingly a while ago. The location is great and the service was also excellent. Everyone was very helpful. Didn’t eat at the restaurant but the coffee shop in the morning is convenient!

Convenient location for sporting tournament at the Podium and fun walks and restaurants nearby.

Great stay

Functional: not so much. Bathroom door closes so towels and room don’t air out. Shower head is impractical ( hair gets wet, hard to wash armpits and other areas without doing a back bend) Plenty of room for a small sofa and coffee table but we got an impractical chair. Room was ready at arrival but they wanted 35$ extra since it was early so yes, let’s come back an hour later and stand in line.

We called for cleaning of our room 3 times. Nobody came. Fees came out that were not shown or indicated. Slow restaurant service even when it was not busy. I have been a returning customer multiple times to all of the Davenport collections and never had this happen. Even last year I get it was busier than this year.

Great hotel and location

There was no hot water to shower, staff did not clean the room for the second night stay and did not replace dirty towels when asked. Terrible experience here.

The rooms were clean, and staff were great. The lighting in our room was not great!

Clean room and helpful staff. Getting into park was a bit of a pain but it all worked out.

I really in joyed the room. The king bed was incredible. If I go back will definitely stay there again.

Yes clean room. Did not like all the noise that the air conditioner made. It kept us up at night.

Our stay was great. The first female clerk we encountered at the front desk was abrupt with us. The young man we spoke with after was amazing and helpful.

Great location, view of the river, the room was spacious!

My initial room was ground floor facing the parking lot. As a single female in the suite, I requested to switch to a higher floor. Front desk were understanding and accommodated without

The Centennial is our go to place every time we stay in Spokane. It’s a very nice place with a good location. We have never had any issues staying here.

The room was not clean there was gum stuck to the wall, the shower was dirty, one of the two beds had soiled sheets. I talked to the front desk asked them to ensure the room was cleaned before I returned, I was gone for 10 hours when I returned it was never touched.. I called the front desk and they asked if I needed something brought to the room.

There was a weird knocking noise coming from the fridge that kept us awake most the night. When attempting to turn on the tv to try and drown out the knocking, the tv wouldn't work. When we let the front desk know they didn't seem to care and said they would try and fix it when they could. Wasn't very helpful at all!

Walking distance to Spokane Arena. Makes it very convenient.

Air conditioning

No breakfast,room had a smell to it, staff was not polite

We must’ve been below the gym, because it was like people were wrestling until 11 pm and again early in the morning. Terrible. I tried to call the front desk after an hour of thumping, but there was no answer. Absurd we were stuck in that room. The hotel wasn’t very busy.

The beds were clean as were the bathrooms but the facility did seem a little outdated. Our room had a broken door to the outside which was weird as we almost didn’t see it because the door was hidden with a wall of curtains. Staff seemed stressed and were out of amenities like extra blankets.

Great stay highly recommend this place I’m from the area and it was very good all together the experience was great

I will be back. Nice hotel

Breakfast was great! Briana is a terrific waitress.

No hand soap, no batteries in remote, and when the air was running it was so loud!!!!!!!!

I discovered blood stains on the comforter on my son's bed after he slept the entire night in that bed. When I informed the woman at the front desk, she didn't seem remotely surprised and just said she would inform the housekeeping staff. It made me wonder if this is a common occurrence... We definitely won't be returning.

Great!

Room was great. Checkin was terrible for the second straight time. First time was waiting for my room for an hour, and last wednesday waited for my room for an hour and fifteen minutes. Supposed to get a call when my room was ready and recieved no call, yet when i went up to your staff and asked about the room, it was ready. I'll give your place one more stay and see how it goes. Hopefully better.

Only had one agent to checkin…. Line was almost out the door. Finally a 2nd agent came in….. we had to fix the toilet in our room!! Also was not provided enough towels . Our reservation was for 3 and only had linens provided for one!! When the front desk was contacted we were told housekeeping was not in yet (a 45 minute wait!) unacceptable to us as we were planning to be out the door before then! I asked if maintenance or someone other than housekeeping could provide the towels….which is what happened but the front desk did not offer that upfront!! Just little things that added up to to make my stay disappointing!! Went and stayed at a different hotel 2nd night that was nearby and will choose it over the Centennial in the future.

The hvac was not working properly Tried to get manager to assist at 230am requesting another room cuz it was so hot but he said no if I give u a new room - we would charge u for both.

My room had stained sheets on the bed and when we asked for new linen it wasn’t brought to us until late at night. The mattresses do not fit the bed and hang over the sides. Those are two kind of important things and should probably be addressed.

Resturant was amazing. Soft beds. Pool was open and heated. 9ft.

Well i didnt get a chance to go to the restaurant but was not happy with the construction going on in the hotel and room service was very fast and friendly

Everything was top notch, friwndly service.

The staff was great. The problem was one employee who was trying to check in a line of people that was across the lobby and down the hall. We finally got to the desk, our room wasn’t ready. It was after 4, check in. We waited two hours for our room

We arrived a little after 4, there was a huge line and we waited for over half an hour to get to the check in desk. Our room wasn’t ready so we had to wait another half hour before getting keys to our room. When we finally got into our room, the bed pillows were piled on a chair, the toilet hadn’t been cleaned. No cups or ice bucket in our room. This is not our typical experience at a Davenport hotel. This was our first stay at this particular hotel and honestly we probably won’t stay here again.

The hotel was clean and updated. The front desk staff were not friendly, or at least one of them wasn’t. For a nice hotel, they should be more welcoming. The area is beautiful but you do need to walk at least 15 min to get to restaurants, so if the weather is bad you’d need to have a car or Uber.

Food was great people were nice

Very well kept & extremely convenient to venue.

Rooms are small for the rate and I think it’s really weird that the headboard was a giant mirror….

Our vehicle was broken into and all our valuables were taken and it just happened that their cameras didn’t reach where we was parked. I will never stay here again and highly don’t recommend it. We left early and they’re STILL trying to charge me after giving us a refund

Even though I had purchased a nonrefundable double clean room upon arrival at 9 PM I was informed that they had oversold that type of room and that all was available was a king suite with a “sleep-able” sofa. Traveling was my husband and I and our adult daughter. The sofa was not a pull out or and did not have any sort of bed. It was just a leather sofa. It took over an hour for them to deliver bedding. I was offered $35 for the inconvenience. But we were traveling for a college tour and this inconvenience was a major inconvenience for my daughter. Furthermore, the beds are incredibly soft and the pillows are all the same level of firmness, which is firmer than I prefer. Beware that there is a resort fee and a parking fee. I will not stay here again.

They overbooked so couldn’t give us the double queen room I booked. Ended up not getting a room.

They offered a presidential suite with a pull out, but once I got to the hotel to check in the gentleman said it was just a big couch not a pull out. So I had no other choice but to cancel and drive home.

The shower had leftover packaging from a previous guest. The body wash bottle was broken and we were unable to use it. One of the supposedly clean folded towels has visible stains. The AC was noisy and barely cooled the room down. The price should have been cheaper. The resort fee was was too much.

The room was great, but there was sticky coffee spilled all in the drawers and what looked like dried crusty stuff on the room service menu. I can only assume what that was. Which leads me to believe they don't clean anything but the parts you see with your eyes when you walk in. The vending machines are also half empty. Other than that it is a great location and the staff is wonderful

The pool was amazing, view was amazing aswell, very comfy bed. Only downside was the bathroom door, other then that everything was excellent, will recommend and would definitely comeback!

We had two rooms 422 & 433. 433 was fine enough 422 was a suite and it had amenities and size you would find in a suite but the shower floor was crumbling. That said the room was fine and worth the expense paid

Friendly staff

They had only one staff person working the front desk for check-in and answering the phone. A line quickly formed. Waited probably 10 min or so in line to check in. There was no lotion or conditioner in the bathroom dispensers. Disappointing. I asked for adjoining rooms in the notes when I booked the room 5 and a half months earlier. We didn't get an adjoining room; the guy at the front desk said it was because of all the "sports" teams there; apparently, they got first dibs on the adjoining rooms?

Amenities are great

2. The coffee in the room was TERRIBLE!

Mattress had stains and had to change room 3 times. Multiple beds were dirty and asked check in staff to notify room attendants about changing sheets and they came in my room and messed replaced washcloth but never changed sheets. Very disappointed in this stay. Will not return.

My favorite place to stay!

Love this place

Clean room. Good staff.

Room was very clean and staff was great. Loved the food at the restaurant.

Everything was clean and smelled nice. Interesting layout for the room. But the views were beautiful!

There could be better lighting in the room! The lights were very dim in the at night. There was no way to fix that.

Hair in shower. Blankets and towels had stuff or stains.

Comfortable bed clean room

All around clean and comfortable. Walking distance to venues, parks, restaurants, etc. . Parking was simple. The shower even had hot water (I have had multiple experiences of barely warm water in hotels/motels. Prob from so many ppl showering at the same time). !

Staff was very accommodating and very friendly! Room was great and clean! We would recommend and also stay again!!!

So much fun

room was clean wonderful spacious and very relaxing

Staff was very courteous. However, our room wasn't ready on time and we couldn't change or freshen up before our scheduled event that evening. The room was dirty. Hair all over in the shower, dirty bathroom floor and handprints all over the mirror above the bed. Pretty gross

Staff take great care of you. Clean room.

And I really dont like having to pay for the parking...

Good quick stay

Nice staff, clean room, the only problem is I couldn’t find power outlets on bed sides.

Spotless room, outstanding decor, quiet surroundings, great view of river. Would definitely book here again. The shower was surprising! A from the ceiling rain shower head, a floor to ceiling half glass shower enclosure... quite the experience! There is a mounted shampoo, conditioner, and body wash dispenser, which I did not use, so it was awkward to access my toiletries with no shelf available. Also, the shower floor, while textured, was very slippery once I rinsed the soap and shampoo off. Be aware.

The reception desk guy, Ray, was awful and uncaring. Our room was " not ready" while we waited in the lounge, spending another $50 on 1 appetizer and 2 drinks while we waited. After 60 minutes past check in we went back to the desk as they had not called to say our room was ready. Ray was not in a mood to do his job but thankfully passed us off to another employee, Beau, who held him accountable to get us in a room as no manager was on site at that time. Once the manager was connected to us, he was great. Trip ended up ok but it really shows how much the reception desk can influence a stay. Facility is beautiful and clean and most of the staff are excellent.

I am writing to formally lodge a complaint regarding our recent stay at The Centennial. We booked our reservation several weeks ago and added parking and early check-in (1:00 PM – 3:00 PM) earlier this week. Despite arriving at 1:30 PM for our scheduled early check-in, we were informed the room was not ready. After waiting in the parking lot for an hour and a half, we were told the room smelled of cigarettes and would not be ready until 3:30 PM. When we were finally able to check in, we were placed in a different room than originally booked. Due to these delays, we had to rush to make our scheduled engagements. Upon returning to the room, we discovered several issues: - Toilet paper left in the toilet - No towels or washcloths provided - Debris/chips on the floor - An unpleasant odor in the room Furthermore, when I called this morning to request towels so we could shower, I was told that only washcloths were available and that I would have to wait until after 9:00 AM for housekeeping to arrive with towels. I am extremely disappointed with the level of service we received, especially given the cost of our stay. I look forward to hearing how you intend to address these concerns. Best regards, Stephanie & Brandon Schlueter

Staff was friendly and helpful. Very clean, restaurant & bar are great. Very happy with all things!

Staff was awesome

Check in was at 4:00. At 4:30, a room was not clean do us yet. We had an event to go to at 5, that we traveled for, so we were unable to get into a room to rest and get it settled. We were finally able to get into our room when we returned at around 9:30. The pool noise was horrible. The people there were so loud. We didn’t want a pool view room, but I guess I get what I get. If I got charged for it, I will dispute it because that is NOT what I booked.

Love the warm pool to swim in at night. You can see the pavilion and listen to the water. Few spots that could have been cleaned better but nothing to give a bad score for.

Dogs on our floor heard barking multiple times. Had to travel to lobby level to fill ice bowl. Overall not impressed.

Good room, and super nice people working there.

Room was amazing and front desk staff was incredible at accommodating request

It is an average hotel. Very large. A little worn and worse for the wear. Many of the light switches in my room were broken. The TV remote was broken and missing the battery cover. There were no outlets on one side of the bed. The room was not serviced while I was there. Not horrible just average.

The room had an odd, musty type smell. The adjacent room seemed to be having a very loud party. The bed and pillows were AWFUL. No… truly awful. The bed was lumpy and sunken in. The pillows were fatter than George Costanza’s wallet and they would not sink in at all. I would have expected more from the jacuzzi suite. The room had a beautiful view and the jetted tub was nice.

Room was pleasant and clean

Yes room was well cleaned when I got in the room

Great!

Double queen room was very nice and clean. Great access and close to downtown. Pool looked awesome along with the hot tub but we did not have the chance to enjoy them. Hopefully next time!

Clean rooms.

Friendly staff.

Staff was very friendly. Make sure to listen to what entrance/elevator to use as you can't get to all the rooms on 1 floor by the same elevator. Restaurant is great. Paying for parking is ridiculous.

Amazing

The early afternoon bartender was excellent. She was knowledgeable, friendly and prompt. The hotel itself is neat, clean, airy and comfortable. We will stay there again.

Staff was extremely welcoming and helpful with my room.

Room location was terrible and you could hear every guest that got out of the elevator. Room was okay.

Very considerate staff. Super clean 👌

Nice spacious room

Room was fine but pillows are too hard and no extra blankets. Staff was couteous but there was a big function there that evening. Long lines to check in and only one employee working the front desk. Waited in line a very long time

Great as usual

Good and clean

I wasn't impressed by the hostess who worked breakfast she was very rude and I wasn't impressed

We have stayed here before. The staff is great, the property is conveniently located to downtown Spokane, via a beautiful walk through Riverside park. Plenty of parking. Lots of trails to walk your dog, or take a jog. Lots of restaurants near, a country feeling in the heart of the city.

Bed super lumpy. Cant use the heated pool unless you pay an additional $50 if it happens to be open.

Jetted tub in suite and great view of the dam, river, and Riverfront Park from balcony. Restaurant server was nice.

Great room. Awesome staff. Perfect location‼️

The rooms had a significant amount of spiders on the ceiling, bathroom, and on the bed. We had to remove them.

Clean room, good staff

Great experience

Clean, super nice staff, a ton of convenient parking!!

Yes. Very nice

It was vey nice as always

Hi

Room was good, front staff good. Restaurant staff was short handed but it is every time we stay there on event night. I had some charges on account that say centennial and not sure what they are for. I know one was drinks and pizza after PBR. Then 3 others not sure what they were for. Called front desk and they said they can’t help me with charges.

It was very convenient to The Podium event center.

This was a much better experience then the last time I stayed. Room was ready when we arrived, the staff was great and our room was very clean.

Hotel was nearly empty. Upgraded to room with a view. Elevator was quite a distance from room. Room was clean. Staff was friendly.

Love the room. Did the Chili Experience for New Years Eve with fireworks from the park. Staff is friendly.

Nice greeting at the desk and a good clean premises.

Great stay- the only reason 4/5 is the room didn’t smell that great. Otherwise everything was good. Love that gym.

Free breakfast awful. Understaffed.

It took an hour to check into the hotel! After thinking that wasn't normal for them and maybe they were having issues with a system or employee, the front desk agent told me that this happens all the time when it is a busy evening because their process is so slow. The line didn't go down until several hours later.. You can't park at the hotel until you check in, so even trying to find somewhere to put your car while you wait an hour was hectic as there was just the standard half moon drive up you usually find at hotel entrances. They stated that they charged one dollar amount for parking, but ended up charging more than we were told by nearly triple that amount for a one night stay. The room was ok but the beds were uncomfortable and the sheets didn't fit the mattress fully so we kept needing to pull the top fitted sheet back onto the mattress, which was odd.. and the headboard was a large mirror. We had kids staying with us, so the mirror thing was pretty odd for all of us. The toiletries in the bathroom had a very pungent smell to them that even the soap made us recoil a bit from. We paid for four guests to stay in the room but only received enough towels for two, with no answer to receive more. The hotel stated room service was offered on a pamphlet inside the room, but when we attempted to use it within the hours provided on it, the app said that it was unavailable for this hotel - odd considering the restaurant is within the hotel.

Just ok when spectacular was expected. Front desk and restaurant staff were good. Room was ok. Had to ask for shampoo and kleenex because they were empty. No shelf in the shower so everything had to be on the floor. Worse thing was that we could not get the temp over 66 and the fan was super loud. Disappointing for the price.

diaaster was in the rwa

Stay was ok. Housekeeping was suspect in that a used washcloth in the corner of the shower was not removed and still there after housekeeping services had been provided. Also confused that parking is now $15 USD per night. For Canadian travellers that’s a $50 Cdn extra charge for a two night stay. In addition, not sure what the $20 USD per night resort fee covered? This is not a resort destination and at best a three star hotel. Unfortunately the parking and destination fee will deter this Canadian travelling family from visiting again which is disappointing as we are through Spokane regularly. There are other hotels close by who do not have all of these up charges. Remember that travellers from different countries have currency exchange factors so seemingly “small” fees add up. The only plus on our stay was the convenient location of the hotel which made for easy walking to downtown area.

The restaurant wouldn’t give the time of day.

Big letdown at the Centennial Hotel! Pool's a vibe... but only on Thursday- Saturdays 5pm-10pm . And let's just say the mattresses need a serious upgrade - like sleeping on an air mattress! 🏨 Wouldn't recommend for a cozy stay 😅

It was a great room

Amazing place room food and drinks

The lobby was beautifully decorated. Walking distance to many places. Absolutely loved the Jetted tub in our room

Excellent coffee bar!

Very clean and very close to The Interstate Theater. Everyone was great!

Very comfortable and clean a little small but still nice

Perfectly located. Clean and

Clean room

We ended asking to be relocated to upper floor level. We appreciated honoring our request.

Great staff. Older hotel

Everything was excellent

Very clean and quiet

Spotless rooms, comfortable bed, friendly and helpful staff. 100% would love to stay here again.

Nice location. Staff was very friendly and helpful. The bed was terrible and the heat woke us several times in the night because it was rattling. For the price it was fine but we were really hoping with the Davenport group buying the hotel it would be more comfortable.

We stay here all the time. Walking distance to the arena, shopping and dining.

Beds were broken in the pet rooms.

Parking rules are the number 1 reason why I will no longer stay here. The rooms are very dated, layout of the rooms are not very functional, building lights shine through the black out curtains. You can hear your next door neighbor like they are in your room. I can continue but why. Main point, I no longer recommend staying here.

Room and hotel in general felt dirty. Poor customer service

Friendly staff

The staff

Room was great! Check in smooth - helped fing a flower arrangement on Thanksgiving day!

Shower was clogged. Had to get room service to fix. Along with the shower dripped all night long. Told staff, they just said thanks. They made you pay $50 for pool

Room was not the cleanest. There need's to be some deep cleaning done. I clean air bnb's for a living and I can tell you that the room is only ever surfaced cleaned. Wasn't disgusting but definitely needs some real scrubbing done in there.

Spacious room, great balcony overlooking the river, huge shower, dual air-conditioning units.

Nice clean hotel. Great location if you are going to a concert.

We arrived at 4 pm, check in is at 3, and our room was not ready. We sat in the libby for almost an hour before we could check in.

Very close to riverfront park and shopping

The staff at the front desk was friendly. Needed more help in the dining room on weekend. Rooms were spacious and clean but windows did not counter act the noise from roadway. Never had to pay for parking when you stay at a hotel.

I really enjoyed my stay. My room was nice and clean. The gym was great. Super close to downtown. I will stay her next time I’m in Spokane.

This is one of my favorite hotels, perfect location, restaurant and Star Bucks. Highly recommended for any downtown adventures!

We booked this room because it was close to the Podium and we could walk. Room was cool needed some repairs.

Clean and good service. My only complaint was lack of electrical outlets

Staff was very courteous. Bathroom was not 100% spotless.

just basic

Staff was helpful, it was a nice clean room. The bath tub was an amazing feature. The only criticism is to have more soap.

Room clean and neat.

Nice place.

Very friendly

Fun vibe

It was the perfect spot to stay to attend an event at the Spokane Arena. The place was clean, convenient, and the staff was friendly and helpful. It was a very easy walk to the arena.

Lovely room, service was... okay. Amazing pool and rooftop, easy from airport great place to crash after a long flight.

Room was clean, staff very polite. Restaurant —- the meals were subpar… did not enjoy.

Hotel location was perfect. Beds were comfortable and staff was helpful.

I was told when I checked in there was a mandatory parking fee of $15. I had no choice than to pay it. However they charge $50 and refund the balance. I was charged $38.19. When I called to inquire there are taxes on it as well. Then gentleman I spoke to was irritated that I inquired about the fees charged to my card. I also asked for a receipt at checkout emailed to me. It was never emailed. He did offer to send me a receipt and I was grateful and said yes. I have yet to receive that receipt as well. I didnt like the long lines at check in. Bar service was terrible. Wont stay here again.

The in room fridge clunked all night

Always a good stay here, frequently stay here when in the area.

Room was ideal. Staff were fantastic!

Room was awesome and comfy and the bed was comfy

I actually was shocked that the beds weren’t made while we were gone during the day. The bathroom was cleaned though

Nice place, great area and friendly staff!

Beautiful balcony of the pool with water fall. Clean entrance and room. Love that it is so close to the walking trail and lots of amenities

A little dated in the rooms and my ac made funny noises all night. It is what it is.

What a nice hotel and great area. Great location. Nice rooms, clean, quiet and a very safe area. Good hotel for pets as well.

Great hotel, nice and clean. Walking distance to the Spokane arena

However, the deluxe double room we booked had horrible lighting! There was a small reading light on the desk and one lamp between the beds. It had 2 soft white bulbs. Luckily, we dressed while it was still light outside, or we'd have to dress in the bathrrom that is pretty small. We actually thought about calling down for another lamp to be brought up!

The room was very clean but there were some areas to be addressed such as a dirty lampshade and a smear of something brownish on the ceiling. Check-in process took too long considering they make you check-in in advance. The hotel is conveniently located next to the arena, has great parking and was very quiet. Beds were comfortable and air conditioning was excellent

Most comfortable bed/pillows we've ever stayed at. Dinner was terrific. Great location to the Spokane Arena.

Wonderful place to stay for a concert T Spokane arena. Every staff member was very friendly and helpful. Place was spotless and comfortable. The rooms aren’t huge but plenty of space for the night. Had all amenities. Felt very safe. Would definitely return.

Very nice staff.

The room smelled of mildew and there were long hairs on the sheets.

AC didn't work properly. Absolute garbage content on 200 TV channels, seriously? Bed was nice, bathroom was clean, but not perfect.

Room: We stayed here for the large suite. Unfortunately we had several issues with the room.

I've stayed here as a single person traveling, with girlfriends, with my spouse. It is always the best stay in town and I love being close to downtown without being in the middle of it. Rooms are always quiet and clean!

Bed was very comfortable, beautiful property and the staff was very friendly and helpful.

Loved the ambiance and the staff was so kind and friendly.

Loved our room with the patio

Great hotel with everything you need. Good food and drink options right at the hotel, and very close to downtown restaurants. Nice gym. Helpful staff.

Hotel needs updated . Worn out carpet. I asked three times for soap. Never came…

Always great- our go-to spot in spokane

the heat/AC unit must have had a bad bearing or something as it was loud. I informed the front desk.

The property was kept immaculate! The pool area was so much fun and I don’t even have small kids. Being able to walk to the direct beachfront area to watch the sunrise every morning was a lovely bonus. Loved our stay here and will stay here again and again!

Bed is comfy- room smelled old and musty

It was wonderful, but we did not have any shower gel and I asked to have some brought to the room with taking our trash out since we were there for a couple days. It was never done. I also was bummed there was no continental breakfast. But the rooms were clean and I was excited about parking.

Wonderful staff great location

Excellent stay,friendly professional staff, excellent food, next to the river, excellent walkability

My husband and I stayed at the Centennial Hotel Spokane for our anniversary. We’re local, so it was just an overnight getaway for a special occasion. The staff were amazing—friendly, welcoming, and attentive. Our suite was spacious, spotless, and very comfortable. We truly enjoyed our stay and would definitely recommend this hotel to others looking for a relaxing and memorable experience in Spokane.

I had high hopes for this hotel based on the location and knowing some people who have also stayed there. Unfortunately, it was not great. The temperature of the room was between 71-73 the whole time despite having the (loud) AC rattling along our entire stay. The mattresses on the beds seemed uneven...when sitting at the head of the bed with our legs extended, our legs seemed to tilt up and out backs and butts were sinking. It was quiet. Staff were friendly if engaged. The location is central to a lot of things we were interested in and visiting - but having stayed there I think the price did not fit the quality.

Great staff

N/A

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The room was clean and quiet. The price was reasonable but had to pay for parking which should be included for free. The view was great and the park was within walking distance.

Good clean room, friendly staff! Overall a good experience.

People were friendly. The only drawback was homeless population made us a little uncomfortable a couple times. Trash appeared not to be picked up in those areas as well. The river trail was nice for walking and we always traveled as a small geoup. Beautiful city and amazing architecture. Lots of good food options.

Wonderful stay

Everything was good, not complaining!

Not the quality that the property uses to be. Very disappointing. Check in was a nightmare, the person admittedly didn't know how to use the system. I had pre-checked in, but meant nothing and took way to long...

The mattress was horribly soft. At times I felt like I was sliding off the side. Having said that, staff was awesome. Bedding was very nice. Location was great.

Very impressed with how they have updated this older hotel! Our room was large and very comfortable and it overlooked the beautiful pool area!

Just a great stay. Good vibe of the entire hotel. Everyone was really nice.

We chose it for proximity to the podium for a concert but it is a fantastic hotel. Check in was fast and easy as I did the pre check in online.

The staff at this hotel are awful. I had booked a roll away bed 7 days before we arrived & had a confirmation in writing. I was told 4 times the night we arrived that it was on its way up to room. At 10pm I was told there were no roll away beds avail !!!!!!. I went in person to reception & the manager (Ray) said there was nothing he could do & suggested my child sleep on the (dirty) floor. I will NEVER stay here again..... + the air con on the room was super noisy - this place is a dump!

Especially when you eat dinner in their restaurant 3 nights. I will look for other accommodations next time

Convenient and clean

Amazing hotel with great martinis and food.

However, issues with tv that took a couple calls and a visit to desk to get it looked at then service kept getting disconnected. Toilet leaked at the base. Several areas around property need redone as wood is rotting. The good outweighs the bad and would stay there again

We love the Centennial when we visit Spokane. So convenient to Gonzaga.

Clean and comfortable hotel room

The beds were terrible. They had no support in them and the foot was higher than the head. We cut our stay short.

Beautiful hotel and area around hotel was beautiful with the park and walking paths.

Staff very friendly and room very clean

Staff was very helpful!

Rooms were very clean. Breakfast was delicious every morning. The service was excellent. Especially Alexis

We love this place. We’ve stayed there several times.

Very convenient location and walking distances to fine dining and a beautiful park. You are within 10-15 minutes to a wide range of convenient shopping and bars

Very clean, everything worked well. Restaurant was tasty and reasonably priced. Great service!

Very good environment.

Great stay

For the price of the rooms you would think the employees would be paid properly and that the rooms would be top notch. At check in we were rushed through, were not given info on how to get to the room let alone told the location. Was not given anything besides a room key. The kid seemed to hate his job and hate us. rooms were visibly clean, close up not so much. The jet tub I paid extra for was so gross I did not use (literal pubes sill in the tub) . The balcony which was also why I chose the room, was disgusting; so didn't use it. The ac unit looked like it had never been wiped down and struggled to even work, leaving the room at a smuggy 75 the whole night. The bathroom door doesn't close all the way (barn door) so it's stays cracked. So no privacy when going number 2... The fridge struggled to work making a horrible sound like a dying animal, easy fix yes. But again for the price you would think these things wouldn't be a problem. The bathroom mirror had weird stick on rhinestones. I thought they were leftovers from the previous guest, but they were covering strange holes? It was a little weird! The mirror over the bed, yes it is fun. But, gives off a final destination scene. There was a strange smell that didn't go away. The damn bed; The bed was uncomfortably soft, the pillows sucked. Anytime you or your partner moved the whole bed bounced around.. So there was little sleep that night. I was curious to know what the housekeepers were being paid. I was not impressed.

Pet areas were great, pool and views were above what was expected.

What a way to spend our anniversary mini vacation, and at nicer hotel. I will update my review if they get back to us without a fight and hopefully refund us like front desk had said! For now its all one star! (this is for the centennial davenport hotel)

Clean room and convenient, great staff and location

Overall stay was good, large king size bed with balcony. Feedback is that the bathroom is oddly small, the rain fall shower head was inconvenient and the half glass door gets the floor wet. In room coffee maker malfunctioned. Tv only offered satellite dish guide.

I love everything about the place. I love the food. I love the service. I love the quality of the rooms. It’s everything about it is what attracts me always go there and always tell people about you guys. Thanks

Beautiful hotel!

We loved our close access to the Centennial Trail and downtown.

Very good for a quick stay.

Our room smells bad and the toilet won't flush

Hotel is beautiful, but I wish it was more quiet.

Its was good

The restaurant was not that great and having to pay 15.00 a night to park is ridiculous. Probably won't stay there again

Beds were way too soft for my preference.

Perfect location for Spokane arena concerts

Beautiful clean room

We stayed for a concert . I always try and stay here if there is availability as it’s so close and easy to walk to the arena and the park

Great property with friendly staff

My husband and I showed up very late after being stuck on the side of the highway for 3 hours waiting on a tow. Tawnee welcomed us and was so sympathetic and helpful with our accommodations, in fact, all of the staff was just incredibly thoughtful including in the restaurant which was open until 11 pm to our pleasant surprise. The food was delicious by the way! I also love the bridge access right to the park and walk ability of the area (this was important since we had no car). Will always recommend this hotel to anyone I know visiting the area.

Friendly staff that was well-informed and helpful.

Very nice, awesome people. My only complaint...the beds too soft.

Downtown Spokane is dirty. The Centennial was nice and convenient.

Our favorite hotel in Spokane! I think that this was our 10 stay. Comfortable and walkable. We will definitely be back.

The blackout curtains in the room didn't go all the way to the floor and the window in my room had a exterior light right next to it. Was like daylight in the room all night. The door was also facing the lobby and everything out there was clearly and loud in the room

Everything was great ! Staff was very helpful during our stay. As we were there to work at Pig out in the park the Hotels location could not have been any better . We thouraly enjoyed our stay.

Loved the location, next to riverside parks.

The hotel it’self was stunning very clean lovely pool rooms were amazing the only thing that annoyed us was that we had to pay an additional destination amenity fee even though we payed to stay here we didn’t use any of the facilities so feel the $150 extra is very unfair traveled from the UK

Great gym and huge beautiful pool. Comfy bed and I loved the fan running in the room!

Lumpy bed and hard to control the ac

Great location and the coffee bar was excellent.

Excellent location, close to riverfront park. Clean hotel.

Offered 2 crappy rooms before given a nice room with a balcony river view which I paid for. No room service the next day even after asking at the front desk. All I wanted was more coffee for the next day..they forgot. Good location for bike riding the area and free bikes.

Very walkable and nice clean rooms. The staff was exceptional very helpful and fast responses. There was a fun pool party that weekend with loud music and people having a great time.

Nice

Everything was perfect

Great location

I enjoyed my stay. My room was clean and the staff were friendly

When I arrived, my room was not ready, and I had to wait approximately 30 minutes while housekeeping completed their work. However, upon entering the room, it was immediately clear that it had not been properly cleaned. There were leftover party decorations from a previous guest, and the bathtub still had visible body residue. Since the tub was one of the main reasons I booked this particular room, I ended up purchasing my own cleaning products and scrubbing it myself before use. In addition, the pillows had makeup stains on them, despite the fact that I do not wear makeup, raising concerns about whether the linens had been changed. The in-room menu and privacy signs were sticky and unclean. One of the lamps was broken and would not stay upright, and I also noticed spider webs in several corners of the room, along with visible spiders that I had to kill during my stay. This experience was disappointing, especially since I had high expectations based on my previous visit. I’m sharing this feedback in the hope that it helps improve the cleanliness and upkeep of the rooms for future guests.

Very nice

Great location, amazing service, Bed was too soft.

Nice room, we were able to bring the grandkids to swim!

This is our second time here and it is our favorite! This year we got rooms right next to the pool which was so convenient with our young kids. The "kiddy pool" is awesome for the younger kids, honestly we spent a fair amount of time sitting in there ourselves. The pools were very clean and the whole area was well maintained. We loved that we could walk out the front door and down the street to an awesome playground and splash pad. Both times we have stayed, there has been a festival right across the bridge which is always a lot of fun. I was concerned that being near the pool would be noisy but those rooms are insulated. We couldn't hear a thing from the inside or vice versa. There are small fridges and microwaves in the room which is extremely helpful with small children. The beds were soft which I like, I will probably bring my own pillow next time but I am pretty picky about my pillows. The lobby could use an upgrade but it was clean and still very nice. The staff was very helpful and having three kids who eat and create garbage constantly, I really appreciated how quickly my trash just disappeared from the hallway when we set it out. We had a great time and will be back next year for sure!

Very nice hotel we will be back.

We thoroughly enjoyed our 5 night stay and can’t wait to come back again!!!!!! Pool was amazing😎

Great location

Would definitely stay again!

Staff were very friendly and helpful. The room had air-condition problems. They moved me to another room. They aloud 2 RV'S to park in the parking lot and they took up 4 parking spaces each. It was very hard to find a place to park.

Amazing pool.

Always a great visit here

Stayed with our kids. Fun pool, great location. Parking was kind of crummy.

Hotel was over priced. They put us in a standard king even though we requested a king suite. They charge you an amenity's fee each day and then also charged to use the amenity's each time. No continental breakfast have to pay for everything. On top of our stay and there was no hot tub my bill is still all screwed up!

We reserved a room for 2 adults with a balcony on Expedia. At check-in I was told that since I used a 3rd party to book my stay, that they did not have any balcony rooms left, even though my email confirmation stated I had a balcony room. The room they did put me in, appeared to be missing furniture. There was a very large open area near the window, that in most hotels would have had a small table and chairs. I was very disappointed with whole experience.

Friendly staff and clean hotel.

Tawnee and Ray were great at customer service! We had a blast at the pool.

Great location but check in was abrupt. Afternoon staff didn’t provide good directions to room or any help about the area. Too much reliance on vending machines for amenities. Bartender is awesome. Great bikes and trails to explore area. Well worth it if you’re a biker.

No tv the whole stay!

Overall, the property is nice but our room was disappointing. We reserved a King room and were given a King accessible which was fine. A couple comments about the accessible bathroom. First, the shower curtain was short - about 12” from the floor so the water sprayed underneath and onto the bathroom floor. Also, the sink was placed in a location that would be accessible for a wheelchair but the mirror was centered on the wall but not visible from the sink. We left our room early in the morning and returned late in the evening to find there had not been cleaning service. We had to track down clean towels as ours were still wet from cleaning the water on the floor that morning. Maybe they don’t do daily cleaning? This wasn’t disclosed though.

Quiet, nice rooms. Ve ding machine was empty, but ither then that, nuce place.

.

Very comfortable rooms and walking distance from many events/attractions

We had difficulty getting housekeeping to come to our room at all. I requested every day. One day I got some towels in the evening after I requested again and that was about it.

Kind and accommodating staff. Perfect room. We got to sit on a private balcony and soak in a jacuzzi tub. If we brought swim wear we could have used the pool, it looked great!

Specially for those traveling hours away to come and stay here. I would like to see more hotels extend adult hours as we need to soak in the hot tub before we can settle down. 10pm to midnight for adults that I like staying a

Nice area. Near the park

One of the “complimentary” waters was opened. The AC sounded like it was on its last leg… The bed was super comfy, the shower was amazing. That’s about it. This was in their King Suite

The River Front, Hotel Restaurant

Everything! We love staying here for concerts or events downtown

Nothing

This was such a fun venue to stay at for my family. The room was clean, safe, and comfortable. Upon arriving, our room wasn’t ready yet (we were a bit early on a busy weekend) so they gave us a key to the pool to use while we waited. When we showed up to the pool, there was a dj playing millennial themed party music, tons of young families and people at the pool, and a bar with drinks available to purchase. It felt more like a resort out of Mexico than a hotel in spokane. We were so pleasantly surprised and had a fantastic time partying on the pool deck! We would come back just for that experience!!

Doors slamming shut at all time of the day. Room smelled moldy.

The sheets were stained and dirty. Took going to the front desk twice and almost an hour and a half to get them changed. The toilet either had not been cleaned or was poorly cleaned. Overall the room could have been cleaner. For what this hotel charges, the expectations are higher. I have stayed here a few times and they certainly miss the mark. Location is what keeps me coming back.

Beautiful hotel and I’ve had a great experience so far.

Family friendly

It is beautiful and an easy walk to Riverside Park.

This was a very nice hotel to stay in Spokane. Close to the Riverfront. Nice area to explore. Staff was friendly and accommodating.

Excellent! We will be back

We had a nice stay at this hotel. NOTE: if you saw old pictures of the pool and saw a SLIDE in the photos, the slide no longer exists. The good things about this property is it's location to downtown and the park, the pool was excellent (despite no slide), room was clean, shower was really nice (like a rain shower!), and beds were pretty comfy. The things that could improve are: carpets seemed a bit old, check in took a while and they seemed a bit understaffed, room was small, elevators were tiny and the luggage carts barley fit in the elevators and the carts needed to be replaced (they were very worn and dirty looking), no info was given at check in about wifi, parking was an extra fee for no real apparent reason, they have plenty of parking and it seemed like an extra money grab for them to charge for it. Overall decent hotel, but will probably look for something else next time.