Residence Inn by Marriott Springdale

The room was very clean, useful amenities. The breakfast was great

Great breakfast. Room on first floor to accommodate handicap person was very helpful. Had trouble with the phone which never did work.

Great breakfast. Room on first floor to accommodate handicap person was very helpful. Had trouble with the phone which never did work.

We got the 2 bedroom suite which was perfect for a family traveling. The continental breakfast is not much, but available. Location is good, just a short drive from some really great food in the area.

Exceptional

Very nice people

Elevator was broken, no phone in room, wallpaper in bath peeling off, no towel bars, no info in room regarding wi-fi or any info on breakfast times

It was quiet and clean. The breakfast was very good. It’s not the newest hotel, but well worth the price and in a great location. Cleaning staff were excellent

Clean room and easy check in.

Clean and spacious room. Conveniently located.

Clean room

The staff were friendly. The breakfast wasn’t too bad, there were options to choose from. The air conditioning was very loud. Our TV in the bedroom wouldn’t work, they came to fix it and it broke again. I’m sure they would’ve come back but it was already late when it didn’t work again. The hallways and elevator were not cleaned and there were strange smells. Overall it was decent and felt safe.

yes

Just what we wanted plus a little extra.

Very nice hotel. Rooms are nice and clean, very comfortable.

This hotel was nice. The bed was comfortable, but not cozy. I was able to sleep but didn’t get good rest. The breakfast options were ok. Nothing great, but it served its purpose.

Very good

Location Room was dirty, had mold, and the bathtub wouldn’t. Even drain

Location Room was dirty, had mold, and the bathtub wouldn’t. Even drain

Good sized room. Didnt like the lack of lighting. Seemed a bit dark.

Passable

Excellent value for the money. Love the larger room and mini kitchen. Long halls that need more elevators

Excellent value for the money. Love the larger room and mini kitchen. Long halls that need more elevators

Easy check in. Great breakfast options and clean room. Would return

Coffee maker was dirty and had grounds/filter in it. Pool was closed and wasn't told beforehand or when I checked in. Piles of sticks around property that need to be hauled off. Staff was great and the breakfast is good.

Great stay

Great family suite. Beds were extremely comfortable. Toilets are very low with no grab bar to help elderly up.

The room was nice. It didn’t cool well so it was hard to sleep.

Close to the stores Found a hair in the bed . Requested housekeeping but housekeeping didn’t come in …. But overall it was okay.

Close to the stores Found a hair in the bed . Requested housekeeping but housekeeping didn’t come in …. But overall it was okay.

It fit our needs

Hotel was great! We came down to Fayetteville for a Razorback game and just needed a place to stay for the night and this place didn’t disappoint. It was about 10-15 min drive to the stadium, the room was clean the only down side is the air conditioner wouldn’t stay on long enough to cool the room down. We kept hearing a clicking noise between the bathroom and the living room area through out the stay but nothing that was a big deal…. Besides that the check in and checkout process was very simple and the free breakfast wasn’t bad. I would definitely come back if we come for another weekend stay!!

The front desk clerk was amazing.

The property was not well taken care of. It looked like repairs were started but finished or just never started. I wasn’t impressed with the staff. We called to get extra linen for the pull out sofa bed and were told we could come pick them up. Just not impressed.

Our stay and rooms were fine, however, we booked through hotels.com and there were problems we needed to address. We booked 3 rooms with king beds and 2 of the rooms did not have king beds. Also we paid $1,235.31 when we booked the rooms and our receipts from the hotel were $955.68 so we are trying to find out why the difference. The hotel was fine, our booking not so much. You are trying to get ahold of the hotel to resolve, so, we will see.

The gal who checked us in was very sweet!

All good except for wawky toilet.

Front staff was very helpful at check in

The property was very spacious and clean. The property was to our satisfaction.

Clean rooms. Failure to remove pictures off booking site that imply they have a pool that has been closed for a couple years now

Clean rooms. Failure to remove pictures off booking site that imply they have a pool that has been closed for a couple years now

Good place

Pool is closed indefinitely. Aside from that, we were very pleased with our stay. Rooms were clean, and fhey had the 2 bedroom, 2 gull bathroom suite options.

Water stains everywhere in room, bathtub took over an hour to drain after shower, one remote for three TVs, breakfast was lacking, coffee was worse.

There were homeless people everywhere. Bad area!

Great property. Clean, helpful staff. Dog friendly. Would have been happier if Dog fee was less than $75.

Nothing

Great stay! No issues with anything. Breakfast was typical, fitness center was great for out treadmill use. Pretty clean and comfortable room.

We have stayed there before and have found the experience to be rewarding.

my room was perfect!!!! I was completely satisfied

I was completely satisfied

Our bathroom sink was cracked and broken, the drain was black ringed and disgusting. The only coffee was decaf and the front desk had no coffee but we were told it would be available in the breakfast area from 7am-10am. What about the early risers that want coffee at 6? A frozen ice cream cone was $5 dollars!!! Are you kidding me?!

Our room smelled extremely musky/moldy. Facility needs major updating. Parking was very difficult. The staff was very friendly and accommodating.

Good location to get events. Good pricing on room accommodation. Nice breakfast. Clean rooms.

Pool access limited.

Staff at front desk cancelled my reservation even though I told them not too. Now I have to pay for a night I didn¿t even use because of an error on their end.

Mike at the front desk was awesome ! However after our first night we could not get the AC to cool our room down, we called the front desk repeatedly but couldn't get anyone to pick up and went down there and no one was there. I know places are having trouble getting help. Our room was really warm so we thought we would go to the indoor pool but all the windows were open all around the pool , it was awful so we decided the pool wouldn't be any better. The room was wonderful other than the AC.

Everything was great, room, service, breakfast, except we were woken up two nights in a row with people playing basketball at 10pm and midnight. Very frustrating. It would have been perfect if not for that.

It was extremely noisy and when I asked the front about the noise they were very unhelpful.

Clean room great hospitality very friendly .Will diffently aray there again

Employees were very courteous but the hallways and the rooms smell bad. Needs deep cleaning!

Great customer service!

It was conveniently located and easy to find. There was no ice bucket in our room and the kitchen area was poorly lighted, very dark. Our bathroom floor had not been mopped previous to our stay. The beds were comfortable though and it was an overall pleasant stay.

The front desk staff was so friendly and accommodating. The extras such as basketball, mini golf, and the outdoor patio were definitely enjoyed by our family.

Clean, comfortable rooms, and good location

I liked the room as a whole it was nice. I reserved a king bed but actually got a queen.

Room was clean and roomy. We brought our little 4 lb dog she was also very comfortable.

Disappointing

The room was very nice and clean. We stayed 3 days. The staff was very sweet. The kitchen area was stocked with everything you would need. We really enjoyed our stay here.

The rooms were nice but the property is showing its age.

Our stay was amazing! The staff was great and very accommodating. Facility was clean and very nicely updated. We had several rooms booked. We were able to cook our food and eat thanksgiving dinner together in the lobby. Some rooms even have ovens for baking. Residence Inn is now our favorite hotel in NWA. We will definitely stay again.

Our stay was nice and the first time in Springdale...our child goes to the University of Arkansas so will be making that trek for the next four years!

Nice room and staff

It was great

This hotel was really nice and clean. I loved the indoor pool and basketball court. However, the staff was limited. No one stayed at the front desk, which made it hard to get in contact with someone.

Somewhat disappointed. Since we were late checking, we were assigned a handicap room. Didn’t even ask if that was okay, just assigned it to us. Once in the room and realized what had happened, I returned to the front desk highly upset. I’ll give the night manager credit, he made it right as best he could. The guy was top notch. Considering he was dealing with broken AC’s, broken ice machines & short staff, he kept his cool. The guy needs to be commended. Still disappointed in Marriott for letting their properties falter, but I am seeing that across the travel industry as the business rebounds. They are just not ready. Really a shame.

I didn’t get to experience this hotel much as I checked out right after checking in due to the window not locking. This wouldn’t be a huge issue if I wasn’t on the ground floor. I notified the front desk and checked out. They were nice enough to refund me.

Everything was great. Super friendly staff and very clean

I called and asked could I get a room with just a shower and the person I talked said yes we got some available and I’ll put you down for one I got there he said we have none available and if you want I’ll cancel your reservation who wants to find another hotel at the last minute also I told them the shower wasn’t draining good all I was told was ok

Well I pay for queen size bed but the room you guys put me my family was a full size bed which is VERY UNCOMFORTABLE and We can’t even hang up Sunday dresses the bathroom got only 2 rolls of toilet paper Which is VERY BAD for a $148 per night!!!!!!Last couple’s weeks I stay at comfort suites in Rogers and many other hotels I’ve never seen a broken hanger rail or a 2 pieces of toilet paper and EXACTLY DIFFERENT ROOM FROM WHAT I PAY FOR.I KNOW you you guys set the room for me because I’m a MARSHALLESE but you guys know what business is not about where your customers from it is ALL ABOUT THEIR MONEY THAT THEY SPENT FOR your company!!you guys SHOULD DO BETTER THAN THAT.

The room that was pictured on Expedia was not available anywhere in the hotel. In the picture on Expedia, there was a short hallway with a bedroom that had two beds in it. In the picture, in the main room, there was also a fold-out couch. In the hotel, there was only a fold-out couch and a bedroom with ONE bed in it. I went back to the desk and they assured me that there were no rooms like that anywhere in the hotel. For that matter, I am looking at the picture of the kitchen table right next to where I am typing this review. In the picture, the table has four chairs. In the hotel, this table had only two chairs. It all felt like bait and switch, but I don't know if it was Expedia or the hotel who did that.

Very Clean rooms. Staff very friendly and helpful. I highly recommend!!!

Nice quiet spot. Walking distance to dining options. Food delivery options as well. Staff was super helpful and polite. Breakfast was still under COVID restrictions so pre-packaged food, but no worries. Waffle House across the street. Doordash etc. available as well. Nice bid bbq/fire pit area and little golf and basketball area for kiddos. Indoor pool you can reserve for your party (during COVID). Will definitely stay here again. Also pet friendly

Nice hotel, good price. Good service. Would recommend.

Cleanliness. Room was a good size for my family and me.

I felt the price was amazing for what we received. The room wa nice and clean. Had free cable with a nice big bed and shower

Very convenient, and spacious for our group of five.

It was ok, could have gotten same quality for less at a different hotel.

Stayed for 3 nights. Arrived 6am from a long drive from California and the front desk gentleman (I forgot his name as I was deliriously tired) waived our first night!! That was awesome of him!! Everyone was so friendly and helpful. Due to the pandemic, no breakfast buffet but just a grab and go breakfast selection ( yogurt, pastries, fruits, cereals, juices and coffee). Indoor Pool seems nice and warm but didn’t have to swim in it, kitchen was great for what I used it for... we were visiting our daughter who’s attending school at university of Arkansas. Our 2 sons were with us and they slept on a sofa bed. The 1 bedroom suite is spacious but wished they have a suite that has 2 rooms with 2 bathrooms.

Very comfortable and unique and staff was friendly

I took several pictures of the many issues but I won't post them. I'd gladly share them with Hotels.com customer service. This hotel should have planned to renovate sections at a time, not removing all carpet at once, leaving sticky floors or only carpet padding. Guests should not have to step over stacks of construction debris and dodge rolls of carpet, cans of carpet glue, discarded drinks/food and other materials

Remodeling underway everywhere, except room. Exterior entrance/exit to our area of hotel was very crowded with materials, tools, etc. narrow pathway only. Outside door had cord which we put inside entrance hallway but door did not still lock. I finally got through to the office and the exterior door finally got locked.

It was in the middle of a renovation. Furniture in the hallway and many rooms were unavailable

Kitchen, bed and almost everythng in the room. Basketball court and pool.

Hotel was great, the customers on the floor above us kept us awake until about 4am running and jumping around. The hotel needs thicker pillows.

Everyone was very nice & professional. Room was very nice & clean. Only thing could have more parking.

Had two issues when we checked in--temp of room and phone not working and they took care of them right a way.

Was very impressed with the room, nice and clean, large - with all the kitchen needs

Clean, large accommodations, with all the amenities provided if you choose to use them. Excellent location, close to an intersection of a major highwsy and bypass.

The staff were friendly and so very helpful during our stay! Clean facilities and the room had plenty of space for myself, my three children and my mother! We had a wonderful experience and will definitely stay here again the next time we visit Northwest Arkansas!

We stayed in the 2 bedroom suite with a teenager and a teenager and 2 eleven year olds. We had plenty of room and the sofa bed was roomy for the 2 younger children. The hotel is very clean and staff was very helpful, even arriving almost at midnight. Breakfast has plenty of choices for adults and children. Would definitely stay again!

The service was very friendly. The room was very clean and spacious.

All went pretty well. An RI is usually a very good choice. In our suite, some of the living room furniture was marred and tired. The house keeping missed us one day. And the hallway carpet near us (and overall look there) needed updating.

I enjoyed the fact this property does have a kitchen in the rooms with a full size fridge. That was great for drinks and snacks. The part I didn't like was while we where there they closed the spa down. They said it wasn't heating; when we told the staff it was. He then told us he would call maintenance and come in and tell us if it could be used. He never did we waited in the pool area and then I went to ask. He then told me that due to issues such as chemicals and heating they where not letting anyone in it and someone would be there Monday to look at it. I was disappointed but left the area. Later that night there was people in the spa and when we asked about it. I was told that nothing was wrong with the spa and that as long as it was warm people could use it. I was left under the impression the first guys had no idea what he was talking about. For as much as we pay for 2 nights the amenities such as pool and spa is a big deal.

Basketball goal & putting green were great. Breakfast was good.

This hotel was clean, the staff was friendly, the breakfast was one of the better "hotel continental" breakfasts I've had (replenished frequently, clean, and good selection of food and drink items), and the location is very convenient to I-49.

Very nice place with exceptionally friendly people. Highly recommend!

Great hotel! Will definitely stay here again on our yearly visit.

The rooms were fairly small and there was a lot of light coming through the windows and below the door.. great location though

Nice hotel in a clean area easy to get too. Pool was clean

Nice and clean hotel. Great experience

Nice room only thing is it has a small bathroom counter.

Breakfast is conventional and no complaint there. We used the gym with the treadmills, and there is a small basketball court in the courtyard, which was great for our kids.

The hotel was close to our event and our party of 5 found the 2br suite to be plenty of room. The room featured a kitchenette with full oven but no pans to bake on. The sofa sleeper upholstery looked dingy and was not very comfortable. The actual beds were quite comfortable. Everything was clean but some areas are showing age. I would stay again but the hotel did not stand out as exceptional.

Clean, comfortable, and lots of amenities.

In room coffee: comfortable beds. Enjoyed our stay

Great place and feels very homey. I like the fact that it has kitchen appliances so you can buy your own groceries and cook. Don’t have to eat out all the time. I would highly recommend it to anyone.

It was the absolute best. Joe was so helpful and nice

It was great. The kids loved the pool and basketball goal. Room was extremely nice. We had plenty of room. There are six of us and most times it is pretty crowded. This 2 bedroom suite was so nice. I also highly recomment the Marketplace Grill next door!

The hotel is well ran but is dated for a Marriott. The room was spacious and had a full kitchen. The hotel was very comfortable and quiet and close to the interstate. The room has mismatch everything as if they were taking the working items and decor from rooms to keep from updating. That was my only complaint. I would stay again as the room felt like a good value for all it had.

The stay was great. I enjoyed having the option to eat breakfast from the hotel or do it myself in my room with the stove top and refrigerator

Very nice hotel. Enjoyed having two separate bedrooms and the sleep out sofa. Only problem was room has a stench of body odor in it that everyone smelled every time we reentered the room.

Great staff coupled with excellent room made for two very good days in the beautiful Ozark Mountains.

As always when I stay here it was an amazing experience. Rooms were clean comfortable and stocked with our every need. All staff was friendly and helpful.

Our stay exceeded our expectations. Room was a Studio suite with a full kitchen. The full size refrigerator even had an ice maker in it. Room was spacious enough and the bed was very comfortable. Breakfast was good and front desk was very friendly. Most hotels in the area inflate their rates during game week but this one didn't appear to do this so we considered it a great value.

Great! Wish breakfast started a little earlier. We were unable to have breakfast due to early departure prior to 7am.

I was forced to book a hotel this night because the hotel I had originally booked was nasty and the clerk was not at all helpful. As luck would have it, I was not able to stay at this hotel because hotels.com overbooked them. The lady at the front desk was extremely helpful, finding me a room at a different hotel. It may be policy, but I felt she went over and above what she was required to do. Next time I'm in the area overnight, I will choose this hotel FIRST!

Getting a little aged, could use a little facelift

Quick and easy check in and check out. Great room with plenty of room. We like the quiet location and easy access to the main highway.

We always enjoy our stays at Residence Inns. The rooms are spacious and clean.