Hilton Garden Inn Springfield, IL.

Exceptional

Staff was very kind and helpful. Rooms were nice and updated. Good food at the restaurant. Would definitely stay again

Facility was dated and shower had rust and stains and appeared unclean. We were told on check in there was no water from 9p-4a. When water finally came on it was initially grey and then had low pressure. Was offered breakfast but had concerns about eating breakfast due to the water issues so we declined. Staff unavailable by phone when we had questions about water. A pretty mediocre experience.

Very good

Staff was excellent . One hard work in Jack . From bar tending to excellent breakfast the next day . The room was clean but the lobby needs an overhaul . Furniture was worn . Carpet in hallways also need to be replaced. Pool should be updated as well. The staff I give five stars .

Very nice hotel

Housekeeping was only every other day, they were very stingy in providing cups, tissue etc.

waiting for room was not fun...rude girl by the desk.

Having a handicap accessable room, was not set up for this label. There was a tub with one security bar and was in a good location, but none in the tub. The towels were on a shelf in the tub and set 6 feet high. I am 5' making it nearly impossible to reach safely. Same with the shampoo and soap dispensers, they were set too high for me to reach easily. Everything else was good, but the tub/shower was truly a fall hazard for me.

The hotel was very clean and spacious. The staff were friendly and helpful.

I'm a Hilton honors member but obviously made a mistake choosing this hotel. I've stayed in the past but it's been a few years. Now they charge additional nightly deposit per person and don't think about breakfast unless you cough up 16.99 a person for a couple eggs, bacon and toast... needless to say I ate breakfast elsewhere. The elevators were under repair and being 65 they thought it would be a good idea to put me on the top floor. Parking is limited so I had to park on the opposite end of the hotel from my room. I was generous with two stars. Thank you.

Everything was great

Everything was great!

Was told I would not be able to check in until 3:00 P.M. Was there at this time and was not able to check in so I had to leave due to having a engagement. So I checked in very late.

Breakfast was great

it was all good

Breakfast was good lots of choices

Breakfast was good lots of choices

Breakfast was an extra charge so went out and ate outside of hotel Was told I would not be able to check in until 3:00 P.M. Was there at this time and was not able to check in so I had to leave due to having a engagement. So I checked in very late.

No breakfast included but nice enough

The staff All the young adults there on a conference. They took over the seating. I am disabled with cancer and my husband also has cancer. We found it very difficult to enjoy the pool or the restaurant. We couldn’t use either.

The staff All the young adults there on a conference. They took over the seating. I am disabled with cancer and my husband also has cancer. We found it very difficult to enjoy the pool or the restaurant. We couldn’t use either.

The checking in process was pretty fast. However the gentleman at the reception desk was not very friendly. I walked up and said hello, he said how may I help you? no hello back. Them he sort of pointed to the back and said the elevators are to my left.He was not wearing a name badge so I do not know his name, but the other two young ladies that I came in contact with at the desk were much better. Not overly friendly, but much better.

They cleaned the room every other day.

i like !

Close to the highway, plenty of parking. Friendly staff. The Hot-tub was broken and covered up. There was no bars of soap in any of the hotel rooms. The Hot-tub was a reason why I booked it. No soap to wash your hands was a turn off.

Close to the highway, plenty of parking. Friendly staff. The Hot-tub was broken and covered up. There was no bars of soap in any of the hotel rooms. The Hot-tub was a reason why I booked it. No soap to wash your hands was a turn off.

Clean Room and great staff

Room was very clean as was the lobby and grounds well kept too.

Smelled weird and the facilities didn’t match the price.

Smelled weird and the facilities didn’t match the price.

Our room was full of dust which I am allergic. I informed the front desk that I was affected by it, so they sent a person to clean it. Did not offer a different room. Cleaning made the black dust all over the ceiling coming from the vents look better but didn’t help my reaction. The lady told me to take Benadryl! The entire time I was there I had to ask for shampoo and conditioner samples because the bottles in the bathroom was empty. I am very disappointed and this was a waste of money and time to me.

Superb

Not enough handicap parking. Never an open spot. Receptionist not very friendly. We stayed for 2 nights and were given only 2 wash cloths. Upon returning for the second night, housekeeping had not touched our room. No clean towels, trash was full. Called for towels and they brought some up. States they only clean rooms every other day. Hair dryer broken and kept falling off the wall. As much as we paid for the room I would expect better service. Will not use Hilton again in the future.

I got in late so was going to shower in the morning. I did not notice it until the next morning but was in a hurry to get on the road early. So I skipped the shower & now questioned how well the room was actually cleaned & disinfected!

We have always stayed at the Crown Plaza when we come for the Clydesdale sale in April. This year it was booked we stayed at the Hilton and it was beyond what we could imagine. The staff was AMAZING!! Food was amazing... they loved and greeted our Frenchies (Piper and Riot)had poopy bags for the puppers, parking lot is well lit. We will be back. Thank you again!!

Overall was a great stay. Was just bummed that we paid like 47$ extra per night for breakfast that ended up being just normal grab and go hotel food. If you purchase breakfast in person it’s $16.95 a person, and 2 of us traveled so I’m not sure why we got charged more. But for the price of everything, I expected the hot tub to be open downstairs (it’s not which is misleading) and breakfast to be much nicer than what it was for what I paid. When checking out I had asked about it and the girl who checked me out wasn’t very helpful and seemed very dismissive of my concerns but oh well. I can’t complain about anything else because everyone was super nice and we didn’t really have any issues, and it was a shirt stay. I would stay here again, I would just not pay for breakfast in advance and just buy there to save money. Only other thing is to try not to drive south west from the hotel, it gets kind of sketchy super quick and didn’t feel too safe.

Could use an update but it was a great stay. The staff at restaurant were fabulous and everyone we came in contact with were nice and very helpful .

Exceptional

They ran out of coffee pods for the room. Breakfast should be complimentary.

Joshua was Awesome! Friendly staff. Very comfortable bed. Very quiet at night...no disturbances. They ran out of coffee pods for the room. Breakfast should be complimentary.

Parking was ok. Had to pay for breakfast.

Had a great experience, except for the pillows smelled like old men. It was just terrible, but I wrapped a sheet up around the pillows and it was fine, but the smell was atrocious when I first laid down on the pillows.

Awesome

The room was clean and comfortable. The lobby is fancy. I tried to call the hotel multiple times before my trip and never got past the automated answer message. Breakfast is not included in the room price and paying extra for it as an add-on is not an option for every reservation. The out of pocket cost is high.

Clean room and very friendly staff

it was nice, clean and in a convenient location!

The hot tub was cover and now has towel holder, the pool is small , the hotel is outdated feels like 90s vibes

Everything was great!

Tub floor was a little dirty but the room was clean and smelled good. Staff were very nice. We didn't eat breakfast due to being over priced.

No problem my head was my room was not ready at check-in time which was 3 PM

Superb

Wasn’t the greatest, but it wasn’t terrible. I would stay again most likely. Staff were mediocre, room was not the greatest, and the property wasn’t anything amazing. It was decent.

Clean room, comfy clean bed, great shower, welcoming for pets with a quiet dog run on the side away from noise & traffic. Friendly welcoming staff.

Bathroom was not cleaned well, and the tub needed to be updated (very warm out)

Air conditioner banged all night. We had to switch rooms.

We were the only ones checking in & it took the guy forever to finish & give us the rm card.

Exceptional

Yyes

Very good

Terrible

Close to the event we attended. Staff were super nice and remembered my name. Very sweet to my dogs. Only thing I didn’t like was rust stains in our bathroom in the tub.

Close to the event we attended. Staff were super nice and remembered my name. Very sweet to my dogs. Only thing I didn’t like was rust stains in our bathroom in the tub.

Hotel was over booked and only room left in town room was double the price. All happening at 1am and having to leave out at 6am

REFUND NEEDED! Change my rating 2 🌟 🌟

This was the best on the road overnight stop I have ever had. Friendly staff great room, perfect location, really good value

The staff was amazing, everyone was so friendly and helpful! The rooms were clean and well stocked. The staff went out of their way to make us feel at home. Beds were not the most comfy

The staff was amazing, everyone was so friendly and helpful! The rooms were clean and well stocked. The staff went out of their way to make us feel at home. Beds were not the most comfy

Unclean whirlpool, held up from room entry for an hour due to still cleaning, lack of manager access on Saturday, disruption by staff due to system outage.

The pool and area was neglected NO HOT TUB . Even though its is displayed /advertised The prices are extremely high and no complementary breakfast or service We had checked out and my daughter left her phone we called and ask for them to look , we were told the room had been cleaned and gone through and it was not there I drove back with her , when we arrived the room was not cleaned at all and the phone was on the charger still on the stand Not a great experience

The room was really well cleaned and comfortable. I would recommend this as a great place at a great price to stay. I was very confused about the breakfast and what was and was not included with the night. That was my reason for four stars rather than five.

Room was clean. Pool looked clean but we didn't use it. Does need some upgrades but overall dec8

The stay was great the kids had fun rooms very clean and comfortable the pool was clean staff was great

Air conditioner/heat broken. Couldn't address it to the following day, had to switch rooms. Staff was nice but took too long to take care of the issue. Should have been given the option to change rooms that first night.

The front desk was very helpful and friendly. They made the experience perfect.

Super clean and spacious rooms, great staff, and a good breakfast spread, spacious lounge to do work in overall great stay.

I seen in the picture on ur website there a hot tub in the pool room and when went and swim there no hot tub

Mold in the caulking around the tub. Generally a bit worn down and dirty. Only three towels provided for four people.

Rooms were clean and beds were comfortable Breakfast not great, just ok. Pet facilities were just ok.

It was quiet for the most part. Comfortable beds, nice staff. Found hair more than 1 hair in our whirlpool in our room. And not the hair that's on someone's head. Carpets need replaced pretty much everywhere. For 600 plus for 2 nights I'd think it would be cleaner.

Bed had crumbs

No free breakfast

I would have never paid that amount of money ahead of time for Breakfast if I knew it only included a small variety at a buffet. Ended up only using 1 breakfast coupon and buying high price for a couple pancakes. So morning breakfast ultimately cost 55.00 for 1 adult and 1 child..

Great stay

Yeah

No restaurant or bar service the evening of arrival. No advance notification of this.

Accessible for wheelchairs but not well planned , especially if you need assistance because you only can use one side

Clean orderly hotel staff was great Breakfast was good hotel was clean rooms are comfortable Pool not heated

Good

I liked the staff, very helpful!

Stayed for night due to weather staffw as very nice and friendly. Lobby and public spaces clean. Room was clean enough but some wall paper and general small maint needed if getting picky! Was pleasant stay and room!

The room was nothing to rave about-but wasn’t bad. Advertised a hot rub-which didn’t work and that was the only reason I chose this hotel. Staff were friendly. Location was great.

The pool was very small.

Yes the room was clean.

Had to wait over an hour to get in the room, when we finally got in, there was a pair of socks on the floor from the last person that stayed there….

Needs some updates, friendly staff

Everything was grear except when starting the shower, someone had left thr showerhead engaged and pointed out of the shower, so when starting the bath the water went all over myself and all over the tbebathroom

Great front entrance with complementary cookies and coffee. Loved the front desk service and hospitality . The restaurant and bar were very good and that service was top-notch. The room was 80 degrees when I first got in. It took about an hour to get it cool enough to be a comfortable 73 degrees. The sheets on the bed were very rough and scratch making it kind of hard to get to sleep.

Was very surprised that they charged for breakfast was disappointed in that so we choose not to eat there

Very clean and comfortable, friendly, accommodating staff. The breakfast buffet was not as nice as I remember but convenient. We did not order off the menu but nice choices.

The bathtub had rust on the floor. The room was clean, did not use any of the amenities, and I loved that most floors were smoke-free.

Was just an overnight stay and got there late. Didn’t get to see much but was good for what we needed.

Nice and comfortable beds and room

A marvelous value gor what you get.

Room was really run down..hot tub has chipping paint in multiple areas. Was afraid to even get in it. Main reason I stayed here verses the Crown Plaza where my event was located was to have a hot tub in my room. Many areas in the room have holes or chipping paint from door stops hitting the walls and so forth. My wondow had rips in the screen. Unable to get fresh air as the bugs where coming in. As we come here every year for our event, i am sad to say I would not choose this location for me or any of my brethren.

We always rent a block of rooms every year for the route 66 cruise but we will not be back. Everyone in our group said their rooms was dirty.

Our room on the first floor was so quiet. It was clean and comfortable. Slept lock a rock.

Had a good stay but the hotel is getting run down. Carpets were so dirty and stained you couldn’t see the design. The air could not be turned down below 70. The furniture and couches are old. Staff was friendly and the bed and pillows were great. For price it should be updated .

Bar was closed the second night of our stay because of no staff.

From the dirty carpet and linens to poor lobby area and customer service, we were disappointed given the standard and previous reviews.

Excellent

Freeway

We only stayed a night but the staff was so kind and welcoming

Nice ho

The unexpected $200 charge for incidentals has limited the hours of the bar and restaurant within the facility. and their operations within the facility

The location of the hotel made it easy to find other shops and venues to visit. What surprised me was that rooms are only cleaned ever other day. Unless you put in a request 24 hours a head of the time you wish to have the room clean. The otherthing is I had flowers sent to the hotel prior to my arrival. I had requested that the flowers be held until I requested thaat they be sent to my room. This was agreed to by the staff member spoken to via phone. However, my request was not carried out as requested.

Pretty sure the area was

The pool was cold,hot tub covered up. Friday night check in front desk was not very welcoming. The fire extinguishers were all last checked in 2024,no 2025 tags at all,and this is the State Capital? The fire hydrant outside said out of service.

The property was clean and the staff was friendly.

I love it. Because everything was close to me

Excellent stay, all went well.

Wouldn’t choose to stay again

Very nice

Great staff

I felt the area has gone down a bit. The room seemed a little dirty, and when I was there, the fire alarm went off which inconveniently affected my sleep.

Convenient parking

Great stay

Friendly staff. Room was clean , bed fluffy & clean. Jacuzzi tub is deep. Hotel is quite. Did i mention, theres a bar !! Restaurant , gym & a pool. Thanks Hilton for always keeping it clean & friendly.

Much safer neighborhood

Great place, updated, friendly staff, comfy beds, and directly off the highway.

Bed and comfortable linens

Solid choice when traveling. Wendy, our server in the cafe, was an absolute delight. Beds were very comfortable, check-in/out was quick and the staff was wonderful.

Clean

Breakfast was very decent. The staff, although friendly and apropriatly dressed, lacked professional appearance. They were polite but seamed lacking. The stay was adequate, average considering I was on my own and the reason for my being there.

Very nice stay. Friendly and professional staff

Didn’t like dogs on my floor!

Not much TP in the bathroom. Needs a bigger tv.

Was charged more than shown/booked with Travelocity

Run down. Two days in a row requested sheets be changed which didn't happen. In fact the room was not serviced either day (make bed, new towels, remove garbage) which is supposed to happen every other day without request.

Perfect for what we needed.

Staff was excellent and walls and ambiance was pleasant.

Easy check in

Enjoyed the pool not deep only 4ft perfect for water exercise. Rooms clean and friendly staff. Will stay again Thank you!

It was decent but the cleaning fluid they used to clean the floors smelled awful and there was very low water pressure. Beds were comfy and it was clean.

The property is nice. The pool is super small and no hot tub. They also dont do a good job, if they even attempted at all, cleaning the in suite hot tubs.

Quick and easy stop for the night.

The lobby is renovated but the rooms aren’t. Old and odors. Hilton level no way. Overpriced

The room was tiny. The Jacuzzi tub was supposed to be meant for 3 adults but wasn't big enough for 3 children. The blanket was cheap and hard. The first blanket I had was dirty and stained. They replaced it with another dirty blanket and when I complained about it the next morning they called me a liar and told me they weren't going to do anything about it. Then told me to stay home next time. This is supposed to be an upscale hotel but it was worse than the crack head motels. Never will I stay there again.

I booked this property for the whirlpool, which was advertised on the expedia.com website. When I arrived and went to the pool area, I discovered that the whirlpool was no longer operational and had been covered up.

Usually I am satisfied with Hilton Hotels, but this one was really disappointing. Check in was fine, got to the room and while it appeared in good condition you could tell it needed some updates. Went to use the bathroom and discovered no soap to wash your hands with and noticed the bathtub had porcelain chips missing with a gob of shampoo in the corner of the tub. Tried to sign on to the free wifi per the hotel's instructions, but it kept wanting a promotion code and full name and email address decided not to sign in. Went to sleep and noticed a strong scent of a woman's perfume along with some other bodily odors. Gross!!!! Ended up sleeping in the chair. In addition I found it rather insulting that they charge $2.00 for the water in the room along with $16.95 for a buffet breakfast. Didn't drink the water - went to the grocery store and got 2 for a $1.00 also didn't get the buffet breakfast, but I did noticed that is wasn't anything different then what other hotels offer for their free breakfast. Will not be staying here again.

Ants all over room didnt get to check in for like 3 hours.

Very clean and a friendly staff. Breakfast buffet was 16.95, little steep if you ask me.

The staff during checking in was very friendly and helpful. But, the property itself is a big disappointment. The Hotel did not live up to any Hilton Property standard. First room given the room was so dirty. The smell was so bad and crumbs all over the carpet. The front desk was so helpful and moved us to another room. The room was okay but the bathroom toilet was gross. Cleaning people needs to use brush to clean the sides of the toilet like literal dried yellowish stain all over. But, both of us were so tired for another room change so I did try to troubleshoot it myself and tried to flush the toilet several times thinking it will help get rid of the grossly stain inside the toilet bowl. Will not recommend and will never gonna come back to this property.

We had an easy check-in, and our experience was good.

Area was nice, only complaint, seemed like a lot of hair on the bathroom floor that was not pure, otherwise all was very nice

Everything was nice

Very comfortable, friendly staff.

Nice room and hotel. No free breakfast.

Things that were not good: 1) I went to the front desk with an armload of dirty clothes and asked where the guest laundry was. They told me where it was, which was about 150 feet away, down 2 hallways. I get there, ans and there's a sign there that reads Laundry Supplies are Available in the Pantry, which is by the front desk. Had to walk all the way back to the front desk and back to the laundry. The person at the desk should have told me that soap was in the pantry. 2) I asked for more toilet paper at the desk at 8 AM and at 6 PM the TP still hadn't been delivered to the room. 3) At check in they told me that breakfast was 6 to 10 AM. We ate there the next morning and while eating, we were presented with a bill for $37 for breakfast. Nobody told us that breakfast cost $16.95 per person, then we noticed a little 18" wide sign, on the wall about 10 to 11 feet above the floor, which is an inconspicuous place. I believe management was hoping that guests would assume that breakfast was complimentary (like it has alwas been in every hotel I have ever stayed at), get their food, then find out that it's $17 a person. Won't be staying here again.

nice and friendly staff

The rooms were fine, but a little outdated and thin walls. The lotion and other bathroom toiletries needed refilled. Housekeeping knocked on our door at 8:45 am - checkout is as 11am so that was pretty rude. Otherwise an ok stay.

The hotel is across the intersection from the power plant. Seriously, the power plant is directly Southeast, right across the street. Everything about hotel and surrounding area stinks as a result.

It was a good location for what we needed

I really loved the area around this property, lots of food to eat, multiple shopping areas, movie theatre and dispensary all in walking distance! However the few things I didnt liken was the fact that the pool was a bit small for my liking, and the hot tub wasnt functioning at the time of my stay, and paying for breakfast $15 breakfast bar, but everything was average at best, a little better than most free breakfast, but if paying money for breakfast I'd expect it to be a lot better than it was, dinner menu was great though, a bit pricey, but well worth it.

bad customer service, rooms wern't ready even 3 hours after check in time

Friendly, Quiet.

We arrived at 3:45 after a rainy and cold soccer tournament and our room was not ready. The front desk was not apologetic, they just seemed to shrug their shoulders like it was no big deal. We waited an hour for our room. There was no effort to offer anything to make up for the wait and we only knew it was ready because a line formed.

Our room was not available until 4:30 PM! We had a friend traveling with us. His room was not available until after 6 pm. The front desk told us there were 44 families waiting for rooms. That is completely unacceptable.

Awful checking in. Had a huge line in the waiting area wanting for rooms 2 hours after check in. Rooms were not ready by 3pm. Sink was full of hair on the drain.

Had a reservation, came to check in and no room available. Services prepaid for were not provided and we were left without accommodations .

Very friendly staff at checkin. They were very kind to our two young boys and gave them coloring pages. Clean hotel. Would stay again.

m

Check in staff felt unapproachable. Rooms were not ready, "was not on their list" staff was scrambling to find rooms for both. Carpets were dirty and raised, almost tripping on them. So much chlorine in pool room, took our breath couldn't be in there. Room was cold. Toilet backed up in one of our rooms.

Did not like the fact that I had to buy Water and room was not clean. I had to clean it myself.

I love the close parking .

Just needed a clean comfortable place to spend the night and this fit the bill.

Great stay

Staff is always welcoming and friendly!

We go to the Hilton every year. I feel it’s time for some updates Still very nice. But the cabinet the microwave and coffee maker sits on was split literally in half on the side. The tub was clean. But old so it’s stained.

Great room very quiet. Only problem was the bed was a bit too soft and was causing discomfort in my sides as I am a side sleeper. Ended up putting the comforter under me which made it better.

Very pleased will definitely stay again

Great

Expensive stay for how filthy and not restocked with toiletries and towels stained blankets and sheets and pillows absolutely disgusting

Convenient location and ample parking.

Had an issue with first room but staff took care of it immediately! Great customer service!

I booked 2 weekend trips through hotels.com with this hotel. The first weekend they wouldn't honor my reservation even though I had a confirmation from hotels.com. The second weekend after I checked out they charged my card even though the room was already paid for. When I called the hotel they told me to take it up with Expedia. The room was dirty and there were things broken in the room. Someone also tried to enter my room more than once while I was in my room alone. When I opened the door she showed me she had the same room number as me. I presume she went back down to the desk and received a different room number because I left after that so I'm not sure.

The staff was so friendly and helpful. The dining and entry area looked very nice. The room was dated and worn, but they are getting a renovation soon. The bathroom was clean but room was dusty and not as clean as I expected. The workout room was warm and stuffy so didn’t use.

My stay was very terrible I first got in my room and there was white stains all over the headboard I went back downstairs as for another room they gave me a sweet I was okay with it until I got into the night I turned on the air and the air conditioner was so noisy it sound like a freight train the last day that I was there it got so loud to it finally stopped at 3:00 in the morning the property carpet seem like it was a soak rag it was sparkling up all over the place I tripped several times I am a senior citizen there was mold all in the shower in the tub this place was very terrible I will not recommend it to no one and I'm going on all the sites to tell everybody about this site

It was Ok.

It’s exactly what I expected

The property was not clean, and the facilities really need to be updated, including the carpet. The experience was far below what I would expect from a Hilton Garden Inn.

Very nice

The quality I expect for Hilton. Clean. Safe. Friendly staff. Good breakfast.

Bathtub was old and had rust. Shower curtain stained and needs to be thrown away. I think it had been washed recently but still looked dirty.

Stayed one night. Quiet and the shower was hot.

The beds were very comfortable and the staff was personable

We have stayed at Hilton's all around the U.S. and loved where we stayed. This site did not come close to the others. Bath tub rusty no conditioner and the mirror in the bath was faux leather around the mirror it was pealing off. We were a family of 4 and only received 3 sets of towels we asked for another set and didnt get it. When We came back from an adventure we waited by the front desk. When we asked if any restraurants delivered meals they said they didn't know.

Great place to stay, with wonderful staff.

Staff good . Gym only treadmills. So went for a run outside. Breakfast average . Buffet dry if you don’t get there early . Check in and out easy . Would stay again .

It was quite so I was able to sleep.

Busy area but very quiet in and around hotel...

Yuck

Great staff; comfortable accommodations; good location. I would highly recommend!

Stay here often for business.