DoubleTree by Hilton Hotel Tallahassee

Dining room area was cold and poorly lit. We valet parked and had no problem with this. Close to the capitol and some good bars and restaurants.

Doubeltree Tally is gorgeous and Brianna was incredibly helpful. The room was clean and had great views of the downtown square. Plenty of shops and restaurants within walking distance. We will definitely be back.

Location The stuff. All the common spaces are decorated in a really vulgar way. The overall impression is that the hotel it’s run by someone highly incompetent

Good

Location was great. Walkable to good food!

Very good

Air conditioning was extremely noisy. Room next door was noisy. Didn’t sleep and parking was horrible. 34 dollars to park in ridiculous garage. Over priced. Do not recommend

and Jen at the coffee shop she is THE BEST

The AC was noisy. The bathroom door did not slide properly, the lock on the door would work 1 out of 3 attempts, etc The personnel was very attentive and efficient.

I didn’t eat or drink at the restaurant. The coffee shop was only open in the morning.

Traveling with my sons 17U basketball team and the location was a perfect blend for the parents and older teen.

Great location. Staff is always great.

Clean room, great staff

Staff not friendly Decent

Staff not friendly Decent

Pleasant

-poor lighting in rooms -older hotel so areas in bathroom e.g., corners, tiles, grout were dirty and discolored -sink was detached from counter -ants on bathroom counter -no microwave in room -location only offers valet parking. Parked one time and then leveraged street parking for the rest of our stay, but they still tried to overcharge us for valet parking for our entire stay, despite having evidence that we exited out the car the next day and never valeted it again -room felt constantly stuffy -housekeeping was rude. Check-out was 11am. They knocked on our door at 8am. We explained that we would absolutely leave at 11am. They told us no leave in an hour, We had to make a few errands before checking out. When we left to run errands, they still against our request accessed the room and started cleaning around our stuff.

Really good and large rooms. Nice location

shower was minimal

shower was minimal

Yes

The stay was brief for graduation weekend, but the staff made it memorable from start to finish. We arrived slightly early & Mrs. Gloria assisted my children & I with check in. Their staff was amazing! Clean room & great location. Would definitely book again at this Hotel.

no housekeeping for 3 days in a row -- leaking toilets --bad experience -- can't believe this is a Hilton/Doubletree

First off paying over $600 bucks for this hotel was ridiculous but of course it graduation time so all the hotels up charge. Let just say not everything was in order. Soap dispensers were on the floor in the shower instead of on the walls. Had to fight to get soap out of the bottles. Please note I came in from out of town at 10pm for a one night stay. They really got off on me but I guess it’s the norm. Wouldn’t do that again.

The King bed suite was excellant and I woukd that room again but eat elsewhere.

Nice big room. Comfortable bed. Spacious shower. Oversized desk to work on. Commode not firmly attached to the floor. TV screen issue not allowing the channel numbers to be shown.

Nice big room. Comfortable bed. Spacious shower. Oversized desk to work on. Commode not firmly attached to the floor. TV screen issue not allowing the channel numbers to be shown.

There wasn’t any bottle waters in the lobby but the front desk assisted me and gave me his personal waters which was really nice.

There were ants in my room, we had to move to a different room.

Location was right downtown, hotel was clean and room was spacious and well appointed. The expensive parking was not expected! And the parking garage was very tight. The AC was loud in our room which had an awful view into the parking garage - our window looked directly into the one of the floors of the garage. Very disappointed. We ended up checking out after the first night and booking a different hotel.

Location was right downtown, hotel was clean and room was spacious and well appointed. The expensive parking was not expected! And the parking garage was very tight. The AC was loud in our room which had an awful view into the parking garage - our window looked directly into the one of the floors of the garage. Very disappointed. We ended up checking out after the first night and booking a different hotel.

Breakfast was great. We were celebrating our 22nd Anniversary and needed some relaxation

Breakfast was great. We were celebrating our 22nd Anniversary and needed some relaxation

na

I booked this for my sister( who is developmentally disabled)and her caretakers so she would be right near everything for Springtime Tallahassee Parade and weekend. staff was very pleasant and accommodating. Wehn my sister left her walker there, I went and they had saved her walker. na

I loved my stay very pretty inside valet parking the roof top bar was the best. Will be staying again very soon. Staff very friendly and helpful

Our only complaints were the lack of soundproofing in the rooms and the lack of lighting - lights were not adequate especially in bathroom

Better than most. Nice views.

Breakfast was a bit pricey and the food wasn't all that great. Normally when I book at a Double Tree Hotel they give you cookies when you check in, but they didn't have any.

My room looked and felt pretty shabby. The AC unit was LOUD(!). The plumbing was LOUD(!). Room 1017: Check it out. I was there five nights and slept terribly (but I was there for my father's funeral, so...). At any rate, check into this property, especially how it looks and feels. It's seen better days, for certain, but it could sparkle with just a bit of attention from corporate. Tallahassee deserves better.

Paid on Booking.com. When I went to the hotel, they said Booking.com had not paid them and made me pay again.

Exceptional

Paid on Booking.com. When I went to the hotel, they said Booking.com had not paid them and made me pay again.

Good but not great. Roof top bar is on point!

The staff is great and it’s clean enough but the property is old and the age shows. Also, there’s a daily parking fee and the garage is tight and narrow.

Great

Love the location and the staff at this hotel.

Excellent staff - the hotel is well situated and I love the vibe. Very clean but I was surprised that the vinyl chairs in my room where peeling and very worn. Still an excellent hotel for the price and perfectly situated. Cannot say enought about the excellent staff!

Great stay!

Our room wasn’t quite as clean as it should have been. Towels were stained. They were white and should have been bleached. The bathroom had a pocket door, so no hooks on it to hang damp towels. One chair in the room had very worn fabric and needed to be reupholstered or replaced. The hallways were very dark, as was the room. The pool area was lacking. It only had 5 lounge chairs, which people placed towels on to save them. The restaurant was fine but a take out order that was supposed to take 15 minutes took more than 1/2 an hour.

Exceptional

Very poor

Professional friendly staff

Gloria checked me in and she was absolutely wonderful also, she gave me a cookie. My room was extremely comfortable the bed was great and so was the view. Once i was settled i received a text from the front desk making sure everything was to my liking, and to let me know that if i needed anything at all that i could just text them. I really liked that. There were a couple of discrepancies between whats online and real life. The website i was on said check in was at 3pm and the stay came with a free breakfast buffet. Check in is actually at 4pm and the breakfast buffet was $24. Service in the restaurant was great and the food was actually really good too. Lots to choose from and lots of fresh fruits. All in all i enjoyed my stay and had a good nights sleep.

Nice rooms convent location. The breakfast wasn’t very good. I would suggest getting food somewhere else. The happy hour was great with food and 1 free adult drink the 1 st night. The 2 night food was not edible! Horrible to serve that left over inedible food. We left and went out for a decent snack

Clean room and excellent location!

Excellent

Na

Location. Downtown and close to the stadium. It’s an older hotel and could definitely use some updates especially for the price

The lighting in the room was poor the only mirror that was near the door there was no outlet or lighting ti get ready when someone was showering. Made it difficult to get ready. The shower has mold in the crevices. Otherwise the room was great.

The presentation of the room and hotel overall was amazing , i visited the pool somewhat late and could not get in due to cold temperature . Loved the different amenities that were available and will definitely be visiting again . staff was amazing !!

The General Manager was very accommodating! The staff upfront and in the breakfast room very accommodating! Just arrived to the room and the houseman knocking on my door trying to get me and my neighbors linens. Sounds like no communication in housekeeping department!

Older - needs update and a good cleaning - mold in the shower

The front desk staff was exceptional and the room was clean. The hotel is older and in need of updating.

Staff was very friendly to include the bars and valet. Noah at the front desk was great and very helpful

Hotel and Room was nice... woke up at 3:00 AM by BED BUGS!! Had to go downstairs to get another key to change rooms. Took one of the little pests down to the receptionist as proof. He didnt seem a bit surprised.

lobby decorations. angel at check was exceptionally cool under the immense pressure of a sold out hotel hosting a raucous wedding booking.com said check in was 3p. location said 4p. my room was not ready until well past 7p and I had to call the hotel to even find out. unacceptable. i did not like the lack of self serve food and drink choices. 9th floor next door neighbor let their kids scream and beat the walls and as a result my party of 4 could not sleep past 6:30 am ( 5:30 am our time)

even later in the evening we couldn't even get anyone to answer because we didn't have enough pillows or sheets. Very disappointing for the price we paid for these rooms!

The room was beautiful

Check in time is actually 4 pm even though all the emails you’ll receive say check in is at 4.

Awesome and relaxing place to stay. Staff is friendly and helpful. The hotel atmosphere and rooms are so relaxing. The scenery around the hotel is also relaxing.

clean room and great staff!

Breakfast isn’t free nor is parking. $23 for mediocre breakfast and $37 for parking. The breakfast girl was super rude but front desk was very kind and accommodating. Definitely won’t be staying here again, could pay half the price for the same quality elsewhere.

Courteous staff. Room could use a little upkeep.

Desk lamp missing, night stand lamp light out, carpet rip, desk chair damaged

Clean room/Staff

very nice room

It was ok it was nice but they should tell customers about the extra two hundred dollars and have microwaves in the rooms and a working ice machine at least.

Enjoyable Stay! Great rate!

Room was clean and bed was extraordinary. Best sleep.

Something else

The hotel looked a little outdated and maybe falling apart. However, for the price we paid it was a good deal.

Hotel looks like it needs remodeling. Paint was coming off ceiling in our room, walls looked dirty. Far left elevator shook a lot. No cookie offered at Check in and charging for a bottle of water in the room is just bad. Won’t be back.

Courteous staff.

Our double queen room was very cozy and the bed very comfortable. Staff members text us to see if we needed anything very kind staff. Had to ask for a garage pass to leave the garage. This was new for me.

That I asked not to be charged a week in advance due to us losing our mother was charged anyway on top of a death

Staff was great. The chair in the room for the desk was worn out and fabric looked gross.

Nice stay

No water pressure in the shower, no lotion in the room. Mold in the shower, the only good thing about this visit was the gentleman at my checkin was Logan. He was so kind and professional.

The pillows are to soft

The check in was ok. Friendly person. However we didn’t get the room with 2 queen beds that we booked. Instead we got one king. So my wife, 2 kids and myself slept on the one bed. It was a bit uncomfortable. The room was dated. There was a chair in the room that was peeling. All over our clothes had pieces of it and on the floor as well. Upon check out we tried to tell the desk attendant but she just indicated that they were in the process of changing them. Good location, friendly valet attendants.

The staff was very friendly. The hotel is starting to look tired and the restaurant was awful. However, you can’t beat the location if you have business at the capitol.

Always a easy stay at DTHHT. We enjoyed. Rooms are clean. Good lobby. Great location. Love a glass of wine at Eves on Adam rooftop. Perfect way to see Tally at night.

Wonderful staff and facility.

The view

Front desk staff was so friendly. Recommended a restaurant and it was amazing. Really great hotel. Very clean and comfortable beds.

I felt safe with the parking leading directly to the building

Very nice property inside and out. The staff was excellent, rooms were nice and clean, love the hotel decor!!!

Alittle noisy in the hallways and no one came to clean my room while I was gone for the entire day working

Only one working elevator and no water.

The bed is not soft. The room smelled musty. The gym was closed due to AC being broke. The roof bar was closed both nights. We got stuck in an elevator.

The food was extremely high but poor quality. Didn't get what I paid for $82 for a sandwich on a hamburger bun $16 no fries no chips never again.

Great location and friendly staff. But, property is old bathroom, ceiling had painting peeling all over. Chair in room was peeling old chair. All hallways had walls and ceiling peeling bad. Front lobby coffee area never opened for breakfast.

The location was nice. I loved the hotel decor throughout the lobby. The shower didn’t appear to be clean. The hotel room was hot throughout the night eventhough the thermostat was set. It was not comfortable sleeping during the night. I also woke up with bumps on my back that itched really. I believe the bed may have had bed bugs. I won’t be stating at that location anymore.

Staff was courteous, room could use a little TLC.

Also there was another 83$ charge they made on the credit card, which they cancelled after I called them. However, I haven't received the refund today ( 5 days after my stay) so I have to follow-up next week again.

It was awesome! Would definitely stay there again

Great staff

Did not eat breakfast at the hotel. Parking is located in the parking garage for a healthy fee. Free parking on the streets on the weekends. The overall the room was comfortable and clean.

Customer service was excellent. Particularly Angel was very good and so was Ms. Gloria. The manager Sonora solved the reservation problem quickly and efficiently. Nothing. All good!

The room was clean.service was excellent

Nothing

Upscale decor, perfect location. To save the $35 pr day parking, take a metered street spot overnight right outside their door, and meters are off (free) on weekends and after 8pm weekdays.

everything! it was very nice. lori kaye was so sweet and understanding!

Big rooms and very clean!

The hotel failed to mention at booking that the parking garage was closed due to a parade. The floor we were put on housed a marching band that had an early wake up and included us in revelry The toilet in our room was broken and off its mount. When we flushed the first time it flooded our room.

elevaor)

Excellent service at check in and out!

My room wasn't cleaned on my 2nd evening - trash not picked up, bed not made and coffee not replenished.

My room was right next to the elevator. I heard it ALL night!

My thoughts as I couldn’t sleep due to the noises: 1. They built this hotel inside jurassic Park 2. JFK airport is outside 3. Hotel is haunted

Oh and breakfast cost.

The location is what drives me to the hotel. It is by far the best location when in Tallahassee. The lobby is beautiful. It’s nice to have a parking garage, but the hotel definitely needs maintenance. There was many chips and stains and broken things in the room and the breakfast was mediocre at best.

Great cleaning service and the host at the front was amazing

No pool No fitness center No valet Room needed repairs One person at desk … and she was rude , had no knowledge of area restaurants , parking etc . The cookie was good .

Treadmills out of order. Cafe closed.

Was very nice and the staff was very accommodating

Everything was great

The room decor and the hotel overall is looking a little tired. It needs an update. The parking garage smells like urine.

Good location with many restaurants in walking distance. We stayed over the weekend and street parking was free and easy to find. Furniture was a little tired (one drawer broken) but we were happy with the comfortable beds and the cleanliness of the room. AC didn’t work well but it wasn’t a big deal with mild weather. We had a few drinks at the rooftop bar, which offers a very nice view especially at sunset. Overall very pleased with the stay.

Cons - treadmills down in fitness center, bathroom door was not on track and hard to close, no signage to tell you where the amenities were in the hotel (had to call to find out where fitness center was ) Not sure if the rooftop restaurant ever opened . The room could use a light near the door and a full size mirror. Too dark .

Window in room was a view of inside of parking garage. Hallways were dark. Exterior hallway doors needed no key to enter.

Great location. Walking distance to the Capitol.

When we checked in there were people who could have helped us right away, but they made us wait. It was 11:00 and we were very tired. Didn't feel like they really cared about us waiting there.

Easy park ,

Manager is significant raise. He must have to deal with a very unhappy people. He was courteous and professional try and help Fortunately, there’s no help to be had being that this is absolutely terrible. I’m now trying to fight to get my money back.

We asked for our room to be serviced by house keeping when we left for the afternoon and it was not done. We asked again when we left for our date and it still was not done when we returned. Not a bad hotel but definitely not worth $380 when your room is not serviced one time, instead just a bag of towels hanging on your door handle. Pathetic.

Staff was very rude at check in and at a breakfast Buffett we payed $20 each for. Parking was $36 and that was not disclosed when we chose hotel.

Great customer service

.

The hotel fails on all fronts. The room, the restaurant and the front desk. This is a management problem as the staff is apparently unsupervised and poorly trained.

Great staff, beautiful hotel

Great service

The room could have used some much needed maintenance improvements

I reached hotel at 2 PM for an early checkin. My checkin time was 3 PM. But the staff said they can check me only at 4 PM. Finally they checked me at 3.15. I am honors member but it did not help.

My wife was very unimpressed when entering our room to find that the toilet seat was up. It looked like someone just used it. We went down to the bar to order a bloody mary and the bartender said the morning shift didn't leave any mix for him. Later I found out there was another bar upstairs but the downstairs bartender didn't take the initiative to check if the other bar had some or inquire to the manager where the morning shift keeps the mix. Other than that, it was great. LOL.

When booking we were careful to choose a breakfast included and parking included location and was told none of this was true

No parking available, 3 out of 5 meals offered in the restaurant were not available, coffee bar ran out of espresso first day we arrived and it was never restocked, and our room floor was damp.

The desk people and housekeepers, however, were mostly very nice.

Staff was nice. Hotel room smelled old. The bathroom was dated, towels weren’t “white”, shower head was loose and had leak that sprayed water on dnd ceiling. Ceiling above shower head had water damage and a hole. Parking in the garage is over priced ($34 a night). Highly disappointed.

Tacky decor, nice size room and quiet, good hotel restaurant

Nice place just the room I was in didn't even have a micowave

the cafe on the first floor offering hardly any choices and the items we got were stale.

Loved it

was quiet and

We were right down town. There were shops close by.

Excellent location and staff was super friendly and helpful. Would love to stay here again.

Parking garage is tight.

The staff was really friendly and the bakery had really good pastries. My only complaint, I DIDN’T GET MY COOKIES😭😭

Everyone was nice some where knew didn’t like over hearing how older employees talked to new hires and housekeeping staff!

Great

We stay here often, but the receptionist who checked me in wasn't very pleasant. No guests were in the lobby when I walked in. I noticed that an employee was on the phone in the Starbucks area. I proceeded to the desk to check in. No one was there. After several minutes of waiting, I walk over to the Starbucks area and say "hi, is someone working here?" The lady in the Starbucks area then tells me that she'll be with me shortly. So I return to the desk while she finishes up a phone call. I realize that she saw me walk in, provided no greeting, let me wait at the desk without acknowledgement, and made me wait for her to finish whatever she was doing in the Starbucks area before coming to check me in. I was then assigned a room that was different from the one that I requested in the app when I checked in, and the room wasn't as clean as we expected. There was, what appeared to be, makeup spots on the wall in the bathroom. The area around the shower needed a deep cleaning and the toilet seat needs to be replaced.

The staff were very attentive

Is so expensive and breakfast is not included, the decor is ugly

The best way to describe this hotel is damp and dirty. Paint peeling off the walls and ceilings in the room with debris and dirt on the carpet and floors. The window AC just ran constantly with humid air. You can tell the rooms are very quickly cleaned or maybe just skipped altogether. We saw no housekeeping services during our stay. The staff was mostly rude and miserable especially at the coffee bar and restaurant. Took about an hour for an order of pancakes for our kids. If you do go be aware of the mandatory gratuity of 22%. The only advantage is the location is good but not worth what they charge for a night.

Really like this hotel. It was very nice. Clean rooms. Great view and excellent restaurant on site. Maybe the only negative could give is that the rooms are a little small. Other than that, excellent

It was OK. We just needed a room to spend the night. We were disappointed that there was no shower gel at all. The bottle was completely empty. The toilet seat was broken so would go to the side when you sat on it. The coffee machine was great, but there was only one cup to brew coffee in.

The staff was so helpful from the moment I arrived through checkout. The room was Victorian in some aspects. I don’t think I’d ever stayed at a hotel with that motif. Dark. Relaxing. Hallways were just ok. We were able to park close to room so that was nice too

Great customer service.

Great customer service!

Checked out a day early and wasn’t refunded.

We stayed in the 5th floor and it reeked of cigarette smoke. The entire floor. For non smokers, that was tough.

.

Great hotel to stay at in the FSU area.

This hotel is very old and in disrepair and it is very understaffed. We had to move rooms as our room was incredibly humid and the ceiling was coming apart. Every time you turned on the shower, water would come through the ceiling. Also, the toilet wasn’t bolted down to the floor so you felt like you were on horseback. The entire 10th floor smelled of mildew and water. Obviously, there were leaks throughout. Finally, we were moved to the 16th floor, which was better, but still very old and used. We had numerous friends at the hotel as well. Each of them told of a similar experience. This is not what I expected of an Hilton hotel. Very disappointing. However, even with all these issues, the limited staff that were working went out of their way to treat us well. They just have nothing to work with. Also, no cookies were offered as is the Double Tree standard. We will not be returning to the Double Tree in Tallahassee.

Let’s start with the first major issue. The entire hotel smells like mold! I literally was choking all night. As you will see from the picture provided, there is a significant amount of visible mold in the hallways, and in the rooms themselves. Our room had mold, rust in the shower, holes in the walls and filth on the floor. Additionally, our toilet seat was completely broken and the door to the bathroom did not close or lock…as you will also see from the pictures. Luckily, maintenance did come to fix the broken toilet as I almost broke my neck! upon our arrival back to the hotel after a long day moving our daughter into her dorm our room was not cleaned. I called the front desk and could not reach anyone so I went to the front desk to let them know and request clean towels. They did not apologize and were a bit rude but said they would send someone up with towels. Towels never arrived. I called again and spent 15 min trying to reach someone and just gave up. 0 stars!!

Hotel located right in the downtown of the city close to everything but it’s only one plus about the hotel. Hotel itself is very very outdated, in our room ac regulator was damaged, missing one door in a shower, lock on the bathroom door broken. In a hallway wallpaper very old with a lot of stains on it.

Walked to Harry’s - our favorite restaurant in the area. Did not like $34 for parking - would have nice to know. That increased our room rate by 30%

Wet floor in room!!? Outside of bathroom and to the first bed.

Also, the carpet had just been shampooed that day and it was still wet at 1 am. When I checked in, I went to my room, it was already occupied. The hotel then changed my room. However, the hotel did cut my rate due to this inconvenience.

Horrible experience. Understaffed for graduation weekend.

Onsite restaurant during breakfast in the morning had opportunities. Seemed understaffed and there was a long wait to be seated. Then they assumed I wanted the buffet instead of giving me a menu. So the server went to get a menu and my coffee, but started seating other people and helping other tables. I left and went to another restaurant nearby. The parking garage is definitely a tight area to navigate.

Short staffing made for a terrible check in. Long lines and check in wasn’t until 4 - said 3 on hotels website

wife and daughter complained about adequate lighting in bathroom. Both said greenish flux in bathroom mirror. Hallway lighting dismal and left hall very dark. Key was activating lock but took 3-4 even six attempts to open the door throughout the visit. Breakfast in Jacob room on Friday morning was terrible. Only person working in whole restaurant (reception/serving/cleanup/invoicing) Menu was not as advertised. Buffet food was cold at 9:00am, taste was terrible on bacon, cold scrambled egg and sausage ? ( looked like dog 'barf' and tasted terrible) No luggage carts. Valet did run around and found one on arrival but wheel jamming. On departure the one cart was just never available and even my visit to 3rd floor parking was without success. Made multiple trip from 6th floor. understaffed valet staff tried their best to cater for your guest.

The terrace is awesome

The hotel itself was very dirty. I was very disappointed because I used to stay here a lot, but to come back and see it so dirty and messy was heartbreaking. This was one of our favorite hotels. The only reason we booked this hotel was because I have a daughter who likes the pool. But I could not even use the pool because it was green and dirty. My daughter was also walking around picking up cigarette butts, not OK. The room itself was clean, but just the common areas were very dirty. Staff had their radios on super loud as well.

The property was fine and the staff was fine but we were on a floor with construction and the door to the stairwell was propped open. It just felt a little unsafe. It was clean but it’s very old and needs updating. We skipped breakfast because the options were very old and poor quality. Aside from those things, it was clean, the bed was very comfortable and the location is perfect.

Unlike any Doubletree I have stayed in. Gaudy and overdone furnishings in the room yet an old fashioned AC

There are too many hidden fees.

I arrived at the hotel after driving all day, I was greeted by the valet parking gentlemen. It was really nice to not have to worry about parking. Both of the gentlemen were very nice and professional, one even helping me to get my things out of the car. Here's where issues started.... 1) There wasn't a single luggage cart avaliable about 730pm. 2) I get to the counter after booking a king size room to enjoy the bed with my significant other, and I'm told "We have to move you to a room with two queen beds" didn't ask, told me and that it was due to over booking the king beds. Super unprofessional and nothing was even offered after ruining our room, not complimentary drink, not a discount to queen prices, he asked if i wanted a cookie. 3)it clearly wasn't cleaned, I'm guess because no one booked and we were forced to take it. Floors were dirty, no comforter on either bed, went to take a shower, conditioner and soap were empty. 4) At check in no one tells you ANYTHING!!! Not about the restaurants,that the pool is located on the 4th floor, that there's a roof top bar, times anything opens, not what meals are served, or if theres room service.... NOTHING 5) The restaurant downstairs was pretty much out of everything. No grouper, no shrimp, no pickles, limited bottles, 6) i was charged to my card and to my room multiple charges The bartenders were amazing though and valet

It looksnamazing but

The stay was awful! The rooms are humid, dingy and dirty! I had to be moved because there was a hole in the wall. The room was filthy. I went to the upstairs bar and had to put my own chair down. The hotel staff was friendly. I overly paid for dinner at the restaurant located in the hotel. I didn’t even eat it and they still charged me and gave me an 8dollar discount and I only had 1 bite. It was terrible!

The beds were comfortable and great for out overnight stay.

I needed to stay 1 night for a family gathering. Check in was ok, guy was neither nice or rude. When I got on the elevator it smelled like old wet towels and/or mildew and so did the hallway on the way to my room. My room seemed fine until I saw the “leather” chair which was peeling and looked like it was 25 years old. Then I saw the ceiling had a huge 2+ foot crack in it with long peels of sheet rock paper and / strips of paint hanging down and dangling over the bed. It was a large enough crack that I was worried the ceiling might fall in so I slept in the other bed. There was an ice machine on my floor (5th) and it did not work so I went to the 4th floor and that ice machine also did not work, then I proceeded to go to the 6th, and 8th also finding broken machines. Mind you, these ice machines are independent, free standing machines. Finally I found an working ice machine on floor 9 but on that floor there must have been a flood because the hallway was very dark and a large fan was running on wet carpet and the whole floor smelled terrible. All in all, I would never stay here again and @HiltonHotels should be made aware of the condition of this hotel. I have photos as well.

This hotel is old and dirty. Our sheets had brown stains. The toilet was stopped up. The halls smell with cigarette smoke.

We arrived late from traveling but everything was great

The decor and staff were an A. I loved room and the consistency of the decor theme throughout the hotel. If I’m ever in Tallahassee, I’ll stay here again.

Property was dark and onsite restaurant was horrible.

The air is very muddy and bugs are in room

The manager was no help either. I called for days. I left various voicemails and sent so many emails— not a single one was returned or answered. I would call it "dismissive" again, but that would suggest some effort was made. There was zero. If I could post photos I would. This hotel is absolute trash.

Location

Property is dated and the room smelled strongly of chlorine. Bathroom was dirty

The front desk staff went above and beyond to be helpful and kind. The building is worn needs some touch ups- peeling paint and wallpaper and rust running down the walls and in corners of pool,

The parking charge was quite a shocking charge, we understand being in a city, we personally don’t like when it’s so expensive for parking include it in the price and don’t nickle and dime the customers just our opinion lol. The water pressure was very weak and made for not enjoyable showering. ,

Very unique decor, very fun.

Rooms by the elevator are aweful. You hear every time the elevator moves. Makes it a long night.

Outdated but clean. The 22 dollar breakfast was tasteless with limited options.

The hotel interior design looks like it was done by Mortia Adams. It is very goth and unattractive. The place looked pretty beat up. The worst part was that the central AC was decommissioned and was replaced with a wall unit that did not remove the humidity in the room. I slept in the bed next to the unit and I woke up in the middle of the night with a terrible cough that I continue to have. When I got home and unpacked my bag, all my clothes were damp. I would not recommend this hotel.

The room was dark beyond the lighting in the bathroom was so bad I couldn’t even do my make up, put on all three lamps in the entire room and it was still dark. Couple of stains on the bedsheet just a very dated dingy looking room would never stay there again.

The decor was very interesting. I've not been to that property in a while, so I was shocked.....but in a good way! I had so much fun.

It was very good

She fell flat on her face. We called 911 and the ambulance took her to the hospital to have her checked out. We were getting ready to drive back to Atlanta so I wanted to make sure she could handle the drive. I have contacted the hotel to file a claim. They took my information but I never received any communication or followup from the claim. I called back and was advised thet the General Manager would be calling me back. I haven't received a call. My mother has been to multiple doctors including the ENT as the CT Scan showed a fracture. Very dissappointed in the lack of concern from the hotel.

Bed and pillows were very comfy, the room was spectacular with views to see. The cookies are amazing. Great service and meets expectations on our needs that needed to be met for check out. Overall a great experience, I highly suggest this hotel for anyone who is traveling and wants a nice place to rest their head and relax.

I love this hotel. There were some downs this time. But, i still love this hotel. :)

Awesome stay, amenities, and customer service.

We loved our stay ❤️

The property was clean and was in a great location in downtown, but I had a room few lamps and was too dark. The enclosed hallway on my floor had light bulbs out and was also very dark.

Th experience at the Double Tree was fantastic. We walked to the event next door and had a nice, clean, safe, and comfortable place to return to afterwards. We will definitely stay again

Started badly with a wait at reception to check in 1 staff member 3 people in front and 20min later. 3.30pm room not ready so we were “upgraded” god forbid if we were in the original room. Would have used Hilton app and digital key.. not working ! So room door has a 1/2 in gap when closed, thought the door was open? Bathroom hair on floor, stained and peeling ceiling, no soap, containers not even in wall, just glue marks where they are supposed to be. Hot water at sink is a dribble, great for shaving !! Requested soap after another 20min wait in line at reception, nothing, had to take it off cleaners cart. Request room cleaned - not, said they don’t clean today! Digital checkout not working so another wait! Terrible hotel worst Hilton ever, would not eat there purposely went elsewhere. Shocking for a 600+ night hotel, Hilton you can do better!

Overall, this stay did not meet the standards I expect from a Hilton-branded property. The poor maintenance, lack of attention to guest concerns, and subpar housekeeping were unacceptable. I cannot recommend this hotel and hope management seriously addresses these issues for future guests.

N/A

The room was dark and dreary. Looks like they tried to renovate but on a budget. The bathroom was dark, dreary and outdated. Did not seem clean at all. I did not want to walk barefoot. Stayed for 2 nights and room service did not clean the room for some reason. I do not recommend this hotel.

Very nice

The air conditioning was extremely loud. When we try to go up to the restaurant on the roof, they would not allow us up there without a reservation when we ask if we could just see the menu and what the restaurant facilities look like they told us we could not The elevators are extremely slow. There were not enough luggage cards to accommodate everyone. It was noisy all hours of the night people running up and down the halls the air conditioner sounded like a helicopter landing on the roof. I did not sleep the entire time I was at the hotel

Rooftop pool

Paid a price-gouging $1,300 for two night stay for graduation from FSU. AC did not work at all. Refrigerator did not work at all. No engineer on duty to assist in this large hotel. One valet person busiest weekend of the year. No bellman to assist. One front desk person who doubles as hotel operator. No mgr onsite to speak to. Like staying in a youth hostel in a third world country. Run, don’t walk, from this place. Doubletree should be ashamed.

I want a full refund for my room last night. I booked a double bed for my husband son and I when we got there they had no rooms available except one king the shower did not work so we were not able to take a shower. The AC was broken and hot in the room all night. The place was dirty and disgusting. I want my money back. Please contact me ASAP. The manager told me to reach out to you guys to get my refund or else I will contact the Better Business Bureau. Please contact me ASAP and give me a full refund.

Thank you

The only thing I had an issue with was the parking fee. I was not informed about the fee during check-in. I found out from a friend that was also staying there about it. I did call and they Removed it from my charges. People need to be informed

Absolutely my favorite hotel thus far. I definitely recommend staying here.

Great stay...definitely book again.

Payton is great

Requested early check in for bride and groom. Tried calling hotel multiple time’s never spoke to anyone…nobody picked up ever!! Had to go in person 3 times and check on status. Day of check in woman at desk not helpful. Didn’t try to accommodate any request and didn’t really seem to care about trying. Very disappointed that the bride could but her ready in the room.

Upon check in there were over 100 people in line checking in with 1 front desk agent. We had to leave to get to our show so we couldn’t check in till almost midnight. This morning we see that we have been charge twice. Now we have to call and sort it all out. More wasted time

We saw reviews about the long check and figured it would take awhile. We are walking in around 4:30 and there is

It was good, but the lady checking everyone in was by herself. 2 people called out and the check in on the app wasn’t working. Took over 40 minutes to get checked in. This was at 4pm.

It took an hour an a half to check in. Rooms were not ready at 4pm. Room was clean but something on the wall that was per gross.

We waited for over an hour and a half for check in. One person was running the front. Hair all over the bathroom. Very inconvenient. Waste of money

The hotel is fine so far but the check in was ridiculous. It took exactly 1 and 15 mins to wait in line to check in The manager was left alone to check in everyone. I understand that people called off.But you need to hire more people. Everyone knows when they're checking in and you should have an expectation that there's going to be a lot of people wanting their rooms. They were completely underprepared in addition, we found out that the online self check in has been broken for months from the manager. So even individuals who checked in online could not even get their keys or access to their room.Because that system that should exist in twenty twenty five is broken!!!! I have stayed in more than a thousand hotels in my life, and this by far as the longest check in process I have ever been a part of. For brand like hilton, this is completely unacceptable. We almost missed the show we came into town for. This is not the fault of the manager who was checking us in.Who couldn't have been any nicer and apologized for the delay?This is the fault of hilton for not hiring enough people to handle a simple check in proces. Higher more staff or put in kiosks for people to check into their rooms

The hotel felt dated - the elevators were noisy, slow and shabby. The bathroom ceilings were low to permit drain pipes for the above room which lent a warren-like feeling. Any sound from the hallways or other guest rooms easily penetrated the unit. Overall not recommended.

At check-in the woman was extremely rude and dismissive. The hotel is run down and the only good thing I can say about the hotel is the location. The humidity in the rooms is horrible and everything felt damp. I wore socks because the carpet felt so dirty and didn't feel like it had been vacuumed.

Poor customer service.

Paid for a premium room, but felt very average.

Outdated, needs maintenance

It's oddly decorated. Kind of Adam's Family but entertaining. Valet was really well run and efficient.

We saw two cockroaches. Killed one, but the second got away... Our room was at the end of the hall by the ice maker and we could hear the water running through the wall and clunking every few seconds all night. There was an hour period between 1 and 2 AM where it sounded like a party in the hall, but i understand that is just disrespectful people, not the hotel's fault. All in all, we didn't get much sleep at all. Brought this all up to the service desk when we checked out and she said we had to take it up with Hotels.com since we booked through a third party. She said she'd let the manager know, but we haven’t heard anything yet. We won't be going back.

Nice hotel. Good for visiting FSU.

Needs another update.

The art at the hotel wall all the details was like entering to a castle but modern .