Red Roof Inn Plus & Suites Tampa

Absolutely nothing except for the fact the place was empty of other guests practically a ghost town in a big city. This created privacy, but nothing about this hotel or experience was even average. It will not stay again! Severe Privacy Breach: Management pulled my unlisted, personal cell phone number from my reservation profile and leaked it to an outside third party without my consent.Security & Key Failures: At check-in, the General Manager completely bypassed protocol by refusing to issue me—the primary paying guest—a room key, giving a key only to my guest. They also failed to check mandatory state photo IDs at check-in.Harassment During an Emergency: When my vehicle suffered a technical failure and blocked the entrance, the GM repeatedly called my private number to threaten towing, completely ignoring the active traffic safety hazard I was trying to resolve.Extreme Manager Bias: The General Manager abandoned all professional neutrality, fabricated a "room disruption" to threaten me with eviction, and refused to provide a standard printed checkout receipt upon departure. The room was also filthy! And had black mold in shower / bathroom.

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Location Pool was not available & The restaurant was not Available.

Exceptional

Q

Poor

The staff was super helpful. The building design and cleanliness was very nice. The elevator was located in the back of the building. So moving in and out was a pain.

The room smelled very musty and there was rust in the bathtub

Peaceful, clean, quite N/A

Nothing Room smells like weed and the bed was rock hard. The sheets were all stained. Horrible neighborhood.

Nothing Room smells like weed and the bed was rock hard. The sheets were all stained. Horrible neighborhood.

N/A

Superb

Nothing

The suite room was spacious and two tvs. Nice pool area. The fitness center wasn’t available. A/C struggled to cool down.

The suite room was spacious and two tvs. Nice pool area. The fitness center wasn’t available. A/C struggled to cool down.

Everything Nothing

Receptionist was incompetent and rude.

The air conditioner sounded like a freight train which is why they had it off until we walked in. My pillow had no pillow case and when asked for one they gave us a sheet and said wrap it around it because they couldn't get one. The place had plenty of empty rooms. The brown cover was directly.on the bottom sheet leaving hair and dirt. We slept for about maybe 2 hrs if thay. I just couldn't lay long on the bed it was so disgusting. Water picket in shower did not turn off so constant running bath water. Stains.. it was one of the worst places ive stayed and im rrqlly easy goong when it comes to rooms but this ppace is nasty CleanYpir Rooms and change the air conditioning systems thats not so broken it sounds like a freight train. Clean up the grounds, trach your employees where extra supplies are. Do a deep clean on All rooms. Change the carpet/tile. Im can this lost could go forver but with proper management it would be beautiful. The outside grounds have such potential

The air conditioner sounded like a freight train which is why they had it off until we walked in. My pillow had no pillow case and when asked for one they gave us a sheet and said wrap it around it because they couldn't get one. The place had plenty of empty rooms. The brown cover was directly.on the bottom sheet leaving hair and dirt. We slept for about maybe 2 hrs if thay. I just couldn't lay long on the bed it was so disgusting. Water picket in shower did not turn off so constant running bath water. Stains.. it was one of the worst places ive stayed and im rrqlly easy goong when it comes to rooms but this ppace is nasty CleanYpir Rooms and change the air conditioning systems thats not so broken it sounds like a freight train. Clean up the grounds, trach your employees where extra supplies are. Do a deep clean on All rooms. Change the carpet/tile. Im can this lost could go forver but with proper management it would be beautiful. The outside grounds have such potential

The front desk person was courteous, professional and friendly. Everything else. It needs a major renovation and new furniture, beds etc.

The front desk person was courteous, professional and friendly. Everything else. It needs a major renovation and new furniture, beds etc.

Staff were good

The location was good They didn’t clean and empty the bins . It needs freshen up could do with some painting and changing the bathroom . I booked it because I wanted to use the gym . On getting there the gym was out of use

Pleasant

Location Room I was given already had someone in it. The second room I got was a wreck unlike the first on and was much smaller

Location Room I was given already had someone in it. The second room I got was a wreck unlike the first on and was much smaller

Being worked on

Very good

Filthy. The 1st room had water damage and mold and dead bugs on the floor. They moved us to room 2 with roaches climbing on walls, blood door, walls and mirror that were dried. And a swastika was drawn on our door that wasn’t there when we entered.

Those people at the front desk are completely racist to the point where they towed my car because they 'thought' it was abandoned - completely out of line. I'm a white male and the Latinos don't like it. I have a $248 bill for the tow, it's only right for Red roof to pay me, so I want you to call me asap so we can get this taken care of, thanks, I'm at 414-322-3646. John Looby

Loved the location, and the staff were friendly. 5 min from USF where my daughter graduated. Gave me a dirty room, ac AC didn't work, bugs inside the room because the window was open. Thankfully, it wasn't packed, so they moved us to another room. Rooms are run down really really bad.

Gave me a dirty room, ac AC didn't work, bugs inside the room because the window was open. Thankfully, it wasn't packed, so they moved us to another room. Rooms are run down really really bad.

Parking was good.

I like that it was close by the event venue. Our room floor needed mopping and tub needs an update.

I like that it was close by the event venue. Our room floor needed mopping and tub needs an update.

Passable

Great place to stay if going to Busch Gardens!!

Very poor

The 2 ladies at the front desk were absolutely amazing. I done remember their names. They never hesitated when asked about anything. The only thing was the pool had to be worked on and out of the hotels control, but the city had a water line break, and the water had to be shut off. But we were checking out anyway.

The only thing was the pool had to be worked on and out of the hotels control, but the city had a water line break, and the water had to be shut off. But we were checking out anyway.

The lady at the front desk was a little rude at first but she was nice later on. The AC is so loud and doesn’t work. The towels and linen were all dirty. The shower was disgusting and the water smelled. Overall, we were highly disappointed.

Room smelled really clean and was , i cleaned over what they cleaned and my rag was barely dirty so thats great. The environment was nice and kept up. I didn't like that the room above me sounded like they was fighting and doing WWE in the room for HOURS on HOURS, We finally decided to let the office know and the guy acted like he didn't want to go up there and see what was going on, the noise continued ofcourse finally was able to fall asleep around 1am.

Room smelled really clean and was , i cleaned over what they cleaned and my rag was barely dirty so thats great. The environment was nice and kept up. I didn't like that the room above me sounded like they was fighting and doing WWE in the room for HOURS on HOURS, We finally decided to let the office know and the guy acted like he didn't want to go up there and see what was going on, the noise continued ofcourse finally was able to fall asleep around 1am.

Superb

Dont go to this hotel the dint hold your booking room then you get forced to stay in a room choice of there’s they over booked it’s not there fault Exspedia they said due to a BTS concert but I payed for the rooms so they have me in 2 dirty broken rooms rooms in place of mine that t I can cancel my room and sleep in my car since there’s no iron hotels in Tampa I. The ghetto park of Tampa so one room with no air dirty and other with a motor making loud noise th solution was give. Me a box fan and tie it off maintenance isn’t Available when needed rooms staining mattress and dirty rooms disgusting bathrooms you can’t shower mess the pool is green dirty water and was told I would get a discount for inconvenience but nothing ever happened worst experience ever .

Bien ubicada ! Buena para pasar una corta estadía

Hotel was dirty. Floors were so dirty that not even a wet Swiffer help. First room that they gave us, the toilet was dirty and the bathtub was worse! The whole room smelled terrible. The second room was better, but not great. Curtains were stained.Mold in the bathroom. The Hotel has pontetial, with a better cleaning staff and a good landscaping service. Front Staff was friendly.

Last night when we arrived back to put room it was very late around 1 AM and when we turned on the lights, there were roaches that scattered underneath the furniture, I had a cheer competition early so I wasn’t able to notify the front desk and we ended up having to sleep in my car because it also smelled like cigarettes and was very unsanitary.

Very good

The beds were clean and comfortable. The staff were very nice and helpful. Plenty of parking close to our room. The floors were so dirty my feet were black AFTER my shower. The countertops were disturbingly sticky. There was mold in the bathroom vent.

Not a whole lot The room smelled like cigarettes everything was old the bed was wore out there was trash outside the windows qtips an candy wrappers there was NO HOT WATER the tv looked like a 80s computer monitor

The room smelled like cigarettes everything was old the bed was wore out there was trash outside the windows qtips an candy wrappers there was NO HOT WATER the tv looked like a 80s computer monitor

The beds were clean and comfortable. The staff were very nice and helpful. Plenty of parking close to our room. The floors were so dirty my feet were black AFTER my shower. The countertops were disturbingly sticky. There was mold in the bathroom vent.

The Staff Hoe filthy the rooms where and how sketchy the people there was hanging outside of rooms and parking lot.

Hoe filthy the rooms where and how sketchy the people there was hanging outside of rooms and parking lot.

The pool was dirty, walking to our room caution tape was out side of some of the rooms, the smell of pot was overwhelming . Open our room it had a funny smell in it. The bathroom needs major upgrades from the drainage, to shower curtain that was stained. Sheets had blue spots on them. Sliding doors were never cleaned. And would not open. Little bugs flying everywhere. Gunk around the baseboards and looks like the walls need a good cleaning. Beds were hard. Never again.

I loved how well the staff communicates and delivers information to us guests I did not like how there were multiple rooms without a/c while it being the middle of night as well as the man in the front demanding how I reserved a room with them being booked. He saw my reservation that I had made hours prior and took me and my partner after 2 hours to our room.

I loved how well the staff communicates and delivers information to us guests I did not like how there were multiple rooms without a/c while it being the middle of night as well as the man in the front demanding how I reserved a room with them being booked. He saw my reservation that I had made hours prior and took me and my partner after 2 hours to our room.

This place is beyond filthy. The faux wood floor is actually sticky. I sat on my bed, took my socks off, walked to the bathroom and back and my feet were so disgustingly black it was gross. I got a wet washcloth and cleaned them off and the washcloth was actually brown with filth. There were drip marks all down the walls, dust all over everything, the bathtub had mold, the whole entire room was gross. And to top it off, there was no hot water at all in the shower. A call to the front desk and the girl said “yeah our boiler is out and we don’t know when it’s going to be fixed”. We checked out and left.

The nice woman that checked us in was amazing, however our room had the ends of two joints that had been smoked (obviously in the room by the smell) sitting on the base of the lamp on the desk. NOW.. question is how do you clean a room and not see them? No hot water to shower with first thing in the morning, the floor in the area by the frig and coffee maker had a large stain of what appeared to be wing sauce on the floor. The floors themselves were sticky and just nasty. We stayed here for one night due to a visit at a near by hospital what was required. I can assure you that won't ever happen again ! Avoid this hotel.

Our room was very spacious and clean. Staff is great.

Yes

It was totally unacceptable to the point of immediately leaving and finding another hotel to complete my visit to Tampa.

All was ok . The only problem. They put coffee but no sugar. Lol but thank God I'm always prepared...

Toilet flush was broken.. Also.. You could clearly hear other guests normal talks from room next door.. Overall very poor experience.. It was relatively lower cost bit these are the things which were bare minimum for any hotel to stay in businesses..

Room was spacious, but there were stains on the bed cover, microwave not working, trash next to the bathroom trash can, no toiletries, only one clean towel. It looked like someone stayed there, the TV was on and lights on when we entered the room. Also window was open. We asked for clean towels and they gave us bathroom floor pads.

Has to be the worst hotel I have experienced. AC not working properly. 80 degrees inside room. Staff didn’t care. Don’t wall barefoot on the floors. Broken doors at some exits. I could go on. Should be rated a no star hotel

Yes

Property was under renovation. The room looked nice and had nice beds. The bathroom tub had not yet been refinished and the ac vents were still black. Staff was incredibly helpful and took care of me. They have a restaurant on site that is being remodeled. It was the best budget hotel I’ve stayed in.

Good

DISGUSTING

Room was clean. Bed comfortable. The shower did have some major rust stains but there was plenty of hot water.

They great and clean

Tub had rust stains all over it. Covers had stains on them as well. Just terrible!!!

Ok

Hire a maintenance person or get one that is competent. Maybe a well maintained room will inspire the maid service to step up.

Staff is great

Horrible Horrible! Stayed there to go to Moffit in the morning, it was very loud and someone was banging on something next door. Shower is disgusting, blow dryer doesn't work, never again

The room was clean but the air and heat was terrible had a water leak around the commode

Clean and comfortable

Room was a little noisy, lo

Im so sick and tired of going there and every time

Was pleasant

Need to keep the outside cleaner !

around the tub and fixtures was unbelievably stop

them and there was a huge strain on the floor

No heat after 3 hrs l got different room. Smaller room and beds. They didn't give me discount after I had to do there job and check to see if the heat worked.

Property is sorely in need of upgrade

Su actitud no fue amable conmigo

You should remove this hotel from your list. Terrible lodging. Arrived at 2:20 and was told there was a $35 early check-in fee. Also a $50 cash advance, $55 if using a credit card. Got to the room and the bed had 2 mini pillows. We were told that the TVS were not working. Bugs are everywhere. Suppose to be a very cold night so we tried to get the HVAC to heat but it didn't work. Called the front desk and was told there was no one to help and offered blankets.

Room was ok. Shower was in poor condition and hot water was intermittent.

Not a good place. Old worn out hotel.

Then intermittently until 0400hrs. Ventilation in room was poor.

I had 2 switch rooms twice cause something isn't working every time l go there. That can be a little annoying 😔

Toenail clippings on the floor in the bathroom. Bedbugs on the credenza & who knows where else. Stains on the bath towels. Tub had rust marks where the porcelain was worn off. No climate control. Cold weather and we froze all night. No complaints were addressed. My request for the district managers name and contact information was ignored.

Hotel was nice. I did find a used washcloth draped across the shower rod and the hot water in tub/shower never got really hot but those were my only complaints. Everything else was fine. I would stay again.

When I first entered the room, it was clear there had been a history of indoor smoking. Several furnishings had rust throughout the stay. Hair dryer was falling apart. The very limited amount of towels included several with large rust stains. The shower fixtures were corroded, and temperature never made it past Luke warm. Poor water pressure. Also, very poor choice of front desk amenities, with prices rivaling movie theatre concessions and theme parks only. No personnel were available after 6.

My stay was good. I enjoyed the ambiance of the facility. It is close to many businesses including restaurants and that was good for me. The staff was polite and helpful.

TERRIBLE!!! So many stains on the bed, the ac was broke, smelled like cigarettes & weed, room was so grimy. Refused to give refund!! WE DID NOT STAY HERE!!

Great room

The room was clean and we enjoyed how quiet it was...

Floors dirty, bathroom was in a very bad condition. The bed was horrible. Overall not a great experience staying at this hotel.

Horrible dirty room with smell of smoke and humidity. The front desk person was not very friendly and did not seem to enjoy doing his job

Wonderful staff

Like the environment of hotel setup; rooms were cozy but needed updates & repairs plus could be cleaner; glad it’s pet friendly & close to Busch gardens plus convenient to many restaurants

mattress was caved in

Courteous staff

The hotel was average. The room was full of dust like it hadn't been clean in a week. Plaster all over the place. Shower head was old & didn't work properly.

Overall great location for Busch gardens and the room has a great setup for families

We’ve stayed here a couple times. It feels safe and staff is so great.

Location was convenient to USF. Easy check in and parking. Room was acceptable for a nights stay. It was nice and quiet.

Safe

Sheets and bedding not clean, smelled, stained, bug fell off bathroom ceiling, had a used roll of toilet paper that was almost gone, no remotes, website says there was a restaurant and deli, had neither, cold coffee in lobby,

Bed had springs poking through mattress and made noise with every movement even to sit on edge of bed. Towels had stains on them, water was constantly running in the bathtub Avery steady stream. There were flying bugs in the bathroom. I killed about10.

Friendly caring staff

This hotel is good enough to stay for one night. The staff is very nice but I wouldn’t recommend to stay for a week. It needs a lot of work

Okay to stay

The rooms are alway hot we in Florida

Staff is horrible they wouldnt let me

I arrived early they had dumpsters next to the building and it looked terrible with old furniture and beds . I was in the worst part of town. They wanted $70 early check in and I was there with my daughter for my son’s graduation. In addition I chose not to stay and they still charged my credit card for a hundred dollars. It was awful!!! I assumed because it was on hotels.com it would be decent or redone I am not sure what I thought. I think was definitely not a place to bring my family. I pray in Jesus name for them thy will not mine be done 🙏

I hate to be the negative person but we checked out hr after we checked in I don’t know if we got the bad end of the deal but it wasn’t clean the bathtub was falling apart and sliding glass doors didn’t lock either. We went to the Wawa next door and come back to stuff being messed with already I hate to say this but go up the road a mile and the hotels are way better quality and cleanliness

Just what we required

Clean and upgrade room.

The renovated rooms and easy access.

The facility was under renovation, so there were old funitere over the parking and workers moving up and down. The pool water was slimy/green. We talk to staff to fix the bathroom shower. But it never got fixed.

Check in was not ready at 3. Black mold in numerous places through the room. Tub was filthy. Coffee pot did not work.

The room was extremely cold which was good. My son refused to shower which had junk embedded on one side. second tv control did not work. Lights in bedroom did not work. Pubic hair was in bed and son refused to sleep in bed. A king size bed was requested at a lower price which was changed for two queen beds.

It was clean and comfortable.

Property looks nothing like pictures.

Didn’t have hot hot water…great location just needs to improve to enjoy the night stay. Quiet

I was supposed to stay April 12 to 13 and they said that "I don't have any reservations" when literally I make my reservations in April 9. I drive all the way down from Miami, unbelievable. I NEVER got my room

I will say the staff at the front desk if friendly. Did let us check in early.

Good for the night I wanted cheap safe and clean.

Needs to clean the room. Roches cucarachas inside of room. Bathroom needed cleaning floor and toilet. Shower to. Just 2 pieces soap little ones. The bed its to bigger .give problem go down o go up.

The room seemed damp, the shower did not drain and I stood in water, the carpet was very poor, wood trim was poor, room was very small, not a nice chair to relax in.

I am not the only guest that noticed that it is way too loud to be located directly under other guests, especially large sounding guess with kids? All night long every night, like a stampede up there with no regard for time of night/morning. I will definitely stay again, but be sure that I am not under another occupied room.

Very musty and bedspread was dirty even had a cigarette burn. When I walked up stairs a guy smoking a joint startled me. Tv didn’t work. More but I’m tired of typing

Im not trying to say anything negative about this hotel i only stayed overnight came a day early for my trip and it served its purpose it is spacious. Give some updates and it would be a great hotel

Room was clean. Staff very friendly. Hotel accommodating.

Service was good, room was clean.

Bed was clean and comfortable. Air conditioner short cycled on/off every 3 minutes. Shower and bathroom sink had no hot water meaning taking a cold shower at 7am. The bar next door to hotel (30 North) has beyond excellent, big, juicy wings.

When I got there I tried to go to the pool, it was very dirty. I then decide to go relax in the room. My initial room was disgusting and when I went to the bathroom there were fleas on the sink. We got switched to an upgraded room that was actually clean. But still for the price I paid it was ridiculous. I wish I didn’t waste my money staying here.

The room was so bad with mold that you could feel dust coming thru your mouth and nose when breathing, me an my son couldn’t even sleep, they don’t have an live overnight agent so no one could help us to switch rooms, we had no choice but to sleep in the car that night! I check out the next morning , I got charge the full amount for the two nights, I been unable to reach out the hotel manager he is never there, I reach out the customer service for this hotel and they wanted to give me points to stay at their hotels again but I don’t want that, Expedia has been unable to help either, I suppose to get a response and I haven’t hear from anyone. My son had an allergy reaction for that night I had to take him to the doctor. Don’t stay here and don’t book thru Expedia

When I tell you never again. Do not waste your money. Started by calling to inquire about early check in and the guy working at the front desk hung up on me 2X telling me he had a line. When I checked in he charged me $35 but charged me 40. We got to our room and it was fithy. Floor was dirty. Tables were dirty. Lights rusted. Tub rusted. Remotes had no back. Tub dripping. Sheets were even dingy. We left and came back late sleeping on top of the flat sheet so we waited for turn down service which never came. I called and asked for new sheet and to my surprise the girl at the front desk told me I had to request it in the morning. I told her no one told me and my sheets are dirty. She said well who did you tell. I told her I'm telling you. She said all the people are gone but after going back and forth she said she would send someone. To add to that we had neighbors fighting at 1am I'm which I called the main line and no one picked up, people blasting music, the hallway smelled like pee and random people walking around the hotel. I wouldn't recommend this hotel especially considering that I paid nearly $600 for 3 nights. It's no where close to being worth it and the staff is rude and Nasty. It was by far my worst experience. Red Roof will say they will fix it but they won't. Those same people will still be there being nasty and rude to people next year and the year after. So much more i could add but Don't do it to your self. Spend the few extra and head to The Holiday INN

Room was semi/clean. Bathroom still had mold around caulking in shower.

Needs to update and it’s like a motel (living long term) my sheets had spots on them.

Area was not as welcoming and had a lot of transient people around.

And bathroom

Great

The place was old and dirty and there were no towels. The sheets and bedspread were stained. Will never return!

Omg small flies , and I thought I was in Garza

The guy checking us in was nice. The hotel though was run down, in need of repairs. The room was ok but the bathroom had mold in it.

Mold in showers. First room the A/C fan bearing was beyond noisy, second room mold and hair in shower. Bed was comfortable but no cable TV. Only local channels.

Our room was dirty, grimy, disgusting. Stains on sheets, dirt on floor, mildew on windows, smelled awful, furniture scratched, etc.--a roach motel!! But the worst part was when our shower head broke and the front desk refused to help us get another room or reimburse us for the expense.

It was gretan

Everything was dark, parking lot was dark, outside hallway was dark, and the room was uninhabitable. Mold, bugs, dirt, paint chipped, front door looked like it had been pried open at one time. We couldn't get of there fast enough.

The AC for my room was not working, i let them know at 8 am and was already 5 pm and they never went to the room to se what was happening.

This hotel looks completely different when you get here. Such a trap, very dirty and nasty. My skill feels inchy after one night.

Nothing

The dark brown tile floors were visibly dirty and my white socks were filthy after walking around without shoes. The bath/shower tub drain was extremely slow draining and would fill the tub up to my ankles during the time it takes to shower off and I'm quick. Not to mention one time there was zero hot water available to the shower. The rest of the time shower water was at max, just warm. The window curtains were in shambles and missing some hangers making it impossible to close them all the way without pushing a chair or other object against them to hold them closed. The couch had several stains on it. As for furnishings, overall the room was minimally and sparsely outfitted. I will pass on this hotel in the future and do not recommend it.

The bedroom had been updated and was nice. But the bathtub had rust spots and mold, and the shower head leaked while the tub was being filled.

Room was clean, comfortable. Elevator was not working, so I had to carry all my stuff up stairs to 3rd floor. Coffee maker did not work. Pillows were terrable.

Nothing good to say

The hotel room I was given was filthy. The towels and coverlet was either dirty or the laundry didn’t wash well. I complained and asked for a refund but was refused so they only offered to move me. The second room also had some dirty towels but they changed them out. The room walls and grout was needing some serious cleaning. The light fixture was not hanging straight and the hair dryer had some kind of pink paint on it. The maintenance of the building is poor, poor, poor. It was quiet at night but I don’t know how many people were actually staying there. The front desk guy said they were doing remodeling but clearly not to the rooms I saw. I left out in the am as soon as I could and will never stay again.

This is the worse property I’ve ever stayed at there’s a roach infestation, property has a lot of water damage holes in the wall, not to mention took a shower and the bathroom flooded.. if you thinking about staying her think hard but it’s not a good selection

Old needs updating. Wasn’t as clean as it should be (fur ball under sink, old soap in shower). Only stayed 2 nights so it was convenient.

The room was fine when we first got in the next morning I found two broken finger nails, One in the bathroom and another one in the table. there was no hot water and water all over the floor the shower curtain would not stay in the tub

514141

Sucio y las camas muy mal

Nothing unique. The first thing I noticed in the room was a large ball of hair on the couch in the sitting room. The tv in the bedroom didn't work. Ice cream was in the freezer that melted everywhere. During the night the hurricane came through and the bedroon floor was flooded. The rain was coming in at the molding because the stucco was cracked on the outside. We didn't even stay for the second night. It was a nightmare getting home right after the hurricane but no way were we staying.

Don’t stay here, fork over the extra cash to stay somewhere safer and cleaner.

I was charged for a room WE DID NOT USE bc the hotel was short staffed and completely out of electricity. I feel like I’ve been robbed of my money and after over a dozen phone calls, I still have not received a refund. This whole thing is a scam and I will be opening a civil suit over it. Shame on Expedia and red roof for taking advantage of hurricane victims.

Looking for refuge from Hurricane Milton. Made online reservation with Expedia A.M. 10/11 and paid non-refundable reservation. Arrived at hotel P.M.10/11 to find NO POWER and NO WATER. Clerk said she could not check me in. Expedia said this hotel had amenities such as power and Wi-Fi and water. Refund refused by Expedia. Said they informed me of no power at time of booking but my itinerary does not mention any such thing. POOR CUSTOMER SERVICE.

Hotel room with no electricity

No a/c or electricity! I demand a refund!!!

There was no prior notice to my arrival that the hotel had no power. Never checked-in and was told to handle the cancelation on my own due to being bookee through Expedia.

Brutal, they shouldn’t be accepting reservations if they knew they didn’t have power. The only window that opened was a patio door from the 2nd with a 15ft freefall to the parking lot and shame on them for price gouging during a hurricane. Disgusting…

We lost power this first day and it never came back on so we had to leave during hurricane Milton. Couldn't get a refund for the second night we were supposed to stay because we booked through Hotel.com

Property is unclean and not well kept. Looks rundown. Bathroom tub had constant leak. Hardly any towels. No carpeting. Stains on sofa and bedsheets. The place looks beat up! Not worth the price! They have not refunded the money paid in advance. Won’t stay there again and will warn others!

Convient to busch gardens great price and clean!!

Terrible smell that is so suffocating. We called them and they said there were no room available- Perhaps, because there are no better rooms?. We went and slept in our car after a few hours inside and left early in the morning. The smell got into our cloth and we still could smell it after getting home a day later.

I got stuck out of state and couldn’t make it home due to Hurricane Helene. All i asked was for a simple request to change the date a whole TWO MONTHS from now. Ive worked in hotels for over 10 years and I have never had all this trouble for a simple room change request; for things out of someones control ESPECIALLY a natural disaster, I always made an exception bc a date change is simple…ESPECIALLY MONTHS OUT. There was A LOT OF DAMAGE & ISSUES caused by this hurricane, and no one seems to care. I have been stuck out of state and havent been able to get in touch with my family back home. The manager Jay made it so difficult to simply request a change & didnt seem to care about this major hurricane causing so many delays. All the hotels want is more money, like they dont have plenty coming in every day

Disgusting hotel NOT as pictured illegally price gouged because of hurricane drug addicts and Section 8 housing facility, felt unsafe and room stunk of cigarettes

Price gouging during stare of emergency. $350 for a $73 room. No hot water. Plastic bag in the curtains. Floor filthy. Tree came thru our window. They charge an additional $55 upfront for incidentals. Definitely a bad place. Police arrived for a domestic incident. DK NOT stay here. It is a rip off.

Room air was very loud. Coffee maker broken. Phone broken.

Room Need a remodeling. Plus there no running hot water for the shower.

Worst room I've ever stayed in. No hot water Friday night, stains on everything, rusty fixtures, hair dryer melted, no one at desk, no elevator, ac barely working! Do yourself a favor and DO NOT STAY HERE TRUST ME!

The staff was great. Our room was very spacious with a door between bedroom and living area. Next door there was a nice sports bar North30 and Village Innon the other side with great breakfast. It was a bit loudduring the day from kids playing in the pool which is normal. Slept great nice and quiet

Affordable, comfortable, close to anenities with safe and clean environment

Need to clean the rooms better

The staff was very helpful and friendly they made us feel WELCOME,I will stay there again

I prepaid for room via orbitz. When I got there, they made me pay additional charges. Have someone at orbitz contact me at [email protected]

This hotel is filthy. I left. Horrible. Hair everywhere in the bathroom and stains all over the bedding room smelled like cigarettes.

Not the top of my list. They really don’t have a gym, machines are broken, or don’t have plugs, weight rack is empty, so don’t bother trying. Room/sheets dont seem clean. Water temperature fluctuates between cold and warm, which made showering very quick. Best thing about the place was that they had plenty of parking.

We have stayed here many times. The staff is super friendly and the location is great. You can walk to many restaurants and bars. We just always have issues with our room‘s AC and hot water. The beds are comfy and the rooms are big but we really just want cold quiet AC and a shower with consistent hot water. We do t spend much time at the hotel because we are visiting our college kids.

Checked I got our key was apparently interrupting the guys dinner. Went to put stuff in room walk way was pitch black, found our room walked in and it was hot as heck in there. Went to try and adjust the thermostat and picked up the remote, which was held together by cardboard, not able to turn on and as soon as I picked it the batteries fell out. The comforter had stains all over it then the sheets apparently were clean but had marker stains all over them. The pillows were stained and musty so all linens went to the floor. We had brought our own sheets and pillows with us thank goodness. Brought the remote to the guy at the counter and he went through 5 different sets of batteries and couldn’t get the remote to work and told me he had to find a remote. Went back to the room get ready to take a shower and there was no hot water! So after a long day at the hospital with testing got to take a cold shower. the water dripped all night long because it wouldn’t turn off all the way. Slept with one eye open and went to check out this am only by virtual and was told they couldn’t give my deposit back until after 7am. I pitched a little fit and they did refund my deposit after much discussion. For the amount we were charged $100.00 it was definitely like a $50 a night room. Don’t recommend a night there again and there was no one to talk to about getting another room or refund.

The room was not even average at best less than mediocre first off when I arrived the room key didn’t work and when I got into the room the door fell off the top swinging hinge there was no thermostat on the wall the sheets were not changed had burn holes in them from previous customers and the shower does not work properly even though the rate of the room was cheaper than most it should be clean and in working order I’m not asking for a Hyatt stay but I would at least like clean sheets and a hot shower

Loud non functional ac couldnt get me another room

The worst hotel! I waste my money but I didn’t stay there, ended up finding another hotel. The hotel was dirty, I felt scared since I was by myself and there was a group of men outside of the front entrance, it seems like it was drug dealing going on there. DON’T STAY AT THIS HOTEL, WORST HOTEL!

Becoming my regular stay when I visit Busch Garden. Walking distance to food, retail, and the park itself. Friendly staff not sure of young lady at front that has checked me in on each visit but she takes great care of us. Pet friendly and quiet hotel. All I say is if you looking for affordability and convenience then check them out!!

Kept me up all night Table lamp was covered in rust Hung along the tub

Sheets were dirty room didn’t have hot water

Room wasn't properly clean.

Good enough to survive one night stay for a cruise departure the following day, keep in mind we landed at 11pm and didn’t get to hotel till midnight to sleep and rest. Just enough hours to checkout at 11am and forget about this hotel that needed better cleaning, new bedsheets, and more upgrades

Good

Great hotel despite other negative reviews. Super convenient to Busch Gardens (the reason for the trip) as well as many restaurants. Very walkable location.

I'm a season traveler have stayed in hotels in 43 different countries. Have used Expedia for most of my travels. I asked my son to please book a hotel in Tampa near the VA hospital as I was busy. Upon arrival the front desk clerk was cordial, after check in I went to the room. One of the worst rooms I have ever witnessed, went to wash my hands there was no soap or any other supplies. Went to the front desk to get supplies, when I returned to the room the pass card would not work, back to the desk. When I tried to adjust the thermostat there was no cover or dial. After visiting a friend at the hospital I learned he was terminal and was being taken home. There was no need to stay another night. I met with the night desk clerk and advised I would not need the room the following day and I would be checking out in the morning so they could change my stay. She said it would be taken care of. Checked out and asked if it was taken care of and they said yes. Waiting several days to see my refund and never changed. I called the hotel and asked for the manager to contact me never received a call on the third day I called again and he answered. He stated we are not refunding you any money you paid in advance and we are not cancelling the second night. Paid almost $200.00 for a horrible room for one night in a run down old hotel. Hoping to have a response from Hotel.com or Expedia, do yourself a favor stay away from this property if no response will choose a different booking company

No air conditioning they were notified no one came to fix it. No hot water! Mold in tub/shower. Floors were filthy walking barefoot my feet were BLACK! told from desk at check out and nothing was done! Never again! Ohh and the bed was hard as a rock and made awful noise every time we moved !! Horrible experience!