Holiday Inn Los Angeles Gateway - Torrance by IHG

Exceptional

Exceptional

The service was very effective and staff was very helpful

Room was clean and comfortable. Close to freeway.

They had soft and firm pillows labeled on the pillowcases!!

Great room very clean

Not really

The Netflix, YouTube, and cast features on our TV did not work. The tv channels were not great, that was super annoying. The wifi was not reliable and kept disconnecting. EV Charging was very slow and had a time limit, it would stop charging in the middle of the night once the 4hr time was up and I would have to go down stairs and restart the charging process.

It was a nice hotel in

Exceptional

Exceptional

I asked staff if they knew where the AYSO national office was located, since many of us were booked and some by a block to attend some trainings, they had no idea the office is located next door to the right. They should be aware of reservation blocks and what events are happening. Also, most annoying part was when I was running late

Too bad

The rooms were recently renovated so that was a plus. I will definitely stay again.

All was perfect!!

Yes Love the Asian breakfast. Porridge and fish!

Cleanness Location

Cleanness Location

Pool closed due to ongoing renovation work.

Clean. Mostly newly renovated. Room was large. Great water pressure and nice sized bathroom. Good seating area in front of the restaurant to play cards and connect with our family. Pool closed due to ongoing renovation work.

Close to Torrance and Carson. Clean comfortable beds. Still undergoing some renovations.

Clean

Exceptional

The pool was out of service. I couldn't find the gym because they moved it due to construction. This wasn't stated to me before I stayed. I may have not wanted to stay here because of this.

Very clean room. Staff are nice. Breakfast is excellent. Far from downtown LA. THE HOTEL IS UNDER CONSTRUCTION.

The staff was very kind. Room was very nice. But the tv wasn’t working and couldn’t connect my apps like Netflix to the tv, cause of construction.

Very clean and well kept

Big room Pool, spa was closed, it's the only reason I got the room was to swim lapse and sit in the spa as it was close to the venue I was at, and a bottle of water was $10 that's just ridiculous, asked about getting a lower rate on the room because the amenities weren't there as advertised and was told that they couldn't

Pool, spa was closed, it's the only reason I got the room was to swim lapse and sit in the spa as it was close to the venue I was at, and a bottle of water was $10 that's just ridiculous, asked about getting a lower rate on the room because the amenities weren't there as advertised and was told that they couldn't

Nice

Is a good plase to stay

Very good

Exceptional

Nice clean Kinda expensive

Kinda expensive

Overpriced considering lobby, pool restaurant and bar are all closed for renovations. Hotel and Expedia were not transparent about this when we booked. Very disappointed.

Very clean Feel very safe

Staff is helpful and the Gym is a little old, overall experience is good

Very clean Feel very safe

Did not use

Everything was good, just the tv didn’t work.

Clean rooms, the pool wasn't working, the tv wasnt working or no food available, the stuff was friendly

Great

The place is under construction, no pool, no internet, no TV. We asked for a refund front staff said they would accept, when Hotels.com called them, they denied the refund.

Clean

Excellent stay. Friendly staff.

Clean, Staff was friendly, professional and willing to help. Will come back again

Newly remodeled rooms, friendly staff

The shower doors were defective. They kept sliding open while I was showering .

Right now I am NOT HAPPY! 1 I stayed there Monday 2/2/26 to 2/3/26. The room according to my receipt from hotels.com should have been $302.98. I paid $150 of that in cash. Now on 2/5/26, I see a charge pending on my card for $337.02. I know there was a security deposit, that should have been refunded back to my card the day I checked out. IT HAS NOT BEEN! Now I am having to take time out of my life to write this and will have to call the hotel tomorrow. Because I have just finished another 12 hour work day! AND your app is NOT letting me see everything I am typing. So I have to type this in a text to myself, copy and paste it into the app. I am completely annoyed at all of this!

Everything was good.

Staff was very courteous. Rooms were very clean. Shuttle service was a big win for us. Every one on staff was friendly and had a smile.

Great hotel and outstanding staff

The room was great, but i was UNAWARE of the renovations taking place, so there was CONSTANT NOISE til 6-6:30pm

N/A

Less furniture better space microwave in place complimentary water bigger beds available

We did not have enough drawer space to put our clothes in the renovated room. There were only two small drawers in the whole room.

Room was dirty

Yes

Perfect for one night.

I was dissatisfied, because I didn’t get the room ttype that I reserved. The newly renovated room was not very inviting as far as the style- modern retro. The only chair in the room was a desk chair, which was hard. The pillows and matress were very hard. There was also a fowl odor on the restaurant side entrance.

I booked a king suite room because we needed the pull out sofa bed for our son. The pull out sofa bed was so worn out all we could feel was the metal springs in it. The room was incredibly outdated (popcorn ceilings for example), large stains all over the carpets including the entire hallway on the 5th floor. Half of the outlets in our room didn’t work. When I asked the front desk to switch rooms due to these factors all they said was that they’re sold out. Incredibly disappointed. Will never stay here again.

Great staff, nice and clean rooms great friendly service at the bar and restaurant enjoyed my stay will be back

Breakfast too expensive, carpet outside the room very dirty.

clean

Good rates

It would have been a great stay if we weren't the room right next to the 24 hour fitness center. Really noisy all hours of the night and crack of dawn!

good

Great customer service and clean rooms.

Checking in was a hassle they didn’t clearly disclose the $200 deposit. The agent that helped me was not friendly at all.

Very bad place bad management

Good Clean Hotel

Enjoyed it.

Loved the renovations, but some of the finishings in the bathroom looked rushed and not done to a professional status, when we stepped into the walk in shower we thought we were going to fall through bc it made a fun noise when u walked in it, it shouldn't make noise when u walk on the shower floor, everything was new but it just looked thrown together and the pricing for beverages (water etc) was way too high. Breakfast was not complimentary and should have been and we had to pay for parking to stay there i didn't like that either. The ice machines didn't work on several floors which was a headache.

The room wasn't great or fancy the carpet was stained badly

Everything

I was told by staff we can have early check in, upon arrival I was told something different

The staff was nice, when we checked in, the first room was next to people who had smoked weed, smell was real bad told front desk, moved us to another room hallway carpet filthy, room was okay bathroom was not clean properly, carpet in room dirty with spots all over it, then we were awaken by someone beating on the door, they had the wrong room and they were intoxicated this was at 4:00 am very scary, We usually stay at Double tree and never had these problems, being disable i was not happy, at check out their were no carts, i asked the desk the staff found me a cart that was dirty pant all over it, i had to clean it before i used it. i joined your club but if this is the norm I may have to go back to my other choice my Hilton honors club. again, after what i paid for three days i was totally disappointed for what i stayed in. My wife and I love to do our getaways and unfortunately after 39 years of marriage and our little get aways this was our first time staying with your hotel, we chose it from reviews and pictures but in person was not what the pictures displayed.very disappointing.

Small space in room

Dirty carpets, non-working refrigerator in room, no complimentary bottled water, no respect for IHG rewards member because I booked through a third party

Close to where we go visiting relatives

My jewelry came up missing right after the cleaning ladies left my room.

Room was oversold given double bed instead of kimg bed broke rollednon to floor, stains everywhere it was horrid!!!

If it weren't a late check-in, I probably would have asked for another room. Some reviews said the hotel was renovated. My room was one of old rooms. Staff was very friendly, which I appreciated.

Friendly staff and clean rooms not smelly just would’ve wish had a longer time schedule for breakfast

Terrible outdated hotel , I booked this hotel because the recent reviews said it was new recently remodeled rooms and pictures . We paid $ 1387.00 for 4 nights to get an old room with disgusting dirty carpet and terrible smell. On our 2nd day we didn’t have water from 9-3pm they didn’t bother to inform us, we called front desk to ask why we didn’t have water and thats when they told us it was due to renovations . I’ve been using Orbitz and Holiday Inn for many years and is the first time I have such a terrible experience .

It was very easy access to where i was needing to go customer service was very nice. rooms were clean. my family had a nice experience here

Old room, smell bad. Pictures on Expedia very deceiving. What you see is not what you get.

Love the parking area

All great

Carpet in room is very dirty

The newly remodeled rooms are very nice!!!!

Great last minute summer day’ great and attentive staff, great priced! Nice pool!

good location good rooms clean and staff was helpful and check in was quick

Beds were small No microwave in the room

Smelt like weed, dirty, forgot a food menu, no shampoo or conditioner, and they kept trying to get in my room and knocking before the checkout time

Hotel is currently getting remodeled, front desk failed to mention that there were multiple options for our stay (deposit depended on the floor). Our rooms AC did not work and had to move to a different room after we’ve unpacked. Second night, power went out only within the hotel. Didn’t have power for 4 hours, the rooms were sooo hot! And after checking out and asking for some sort of compensation, they reduced a total of $18 from our two night stay. Plus you have to pay for parking and breakfast on site is $27 per person

Our stay was beyond amazing. The rooms were renovated and clean. Check-in was easy.

Clean. Great area.

Nice and clean

Our stay was nice and easy! No complaints

The lighting in the room was a bit dim. Need more lighting over the dresser, suitcase area.

Had a wonderful stay.

Great

Nice visit

Very polite staff. Clean and very nice

This place is okay. Easy to find Convenient. Nothing is included in your stay and it’s all expensive. Front desk was efficient and kind. Beds were typical Holiday inn, place and grounds were nice and clean. Convenient to get to the cruise port from here. 15 minute drive.

My second stay at this hotel & it didn’t disappoint. Beds are really comfy & rooms are clean. I stayed in one of the newly renovated rooms this stay & its was super nice! Only the wifi & smart tv wasn’t working 100% of the time on my floor I think due to the renovation but it wasn’t a big issue. Staff are friendly. Guest laundry room available. Would defo recommend this hotel.

Clean

Everything was great except the TV. It wasn’t connected to the WiFi and I couldn’t stream anything. Only Live tv! I tried connecting it to the WiFi but it was useless.

Great

I really liked the check in, everything was clean. The air conditioning was good. Loud, but good. The beds and chair squeaked so bad when sitting in them or when my husband would turn over, that it woke my son (in the other bed) and I up anytime he moved. Also, I asked for a wake up call that never came and when I called to check out the front desk clerk was a little rude. It’s not a bad place, but the bed was horrendous and the night staff clerk(s) were not as good as expected.

Th

staff were very unprofessional.

Friendly staff, super comfortable rooms.

It’s ok

Great experience

Convenient

We didn’t get the King Suite with sofa bed for three adults for two nights as booked and they kept changing our rooms and upon request three times finally to a twin room which was a hassle as it wasted two hours of our time moving luggage from one floor to another three times. The hotel gave us a tiny refund and took parking off to compensate.

It’s a real cozy spot and very pleasant to be at

the soundproofing in the room was not great

Was a great hotel stay! Front desk were very courteous and super nice which I appreciate it very much! The room is nice and spacious and the bed was super comfortable! I will stay here again if I’m in town!

Very clean, nice facility to chill and relax.

Stay was good but first night had constant drilling noise all the way until 11 pm. Staff had no idea where it came from.

Very friendly, helpful, and quick

Great staff and location is great.

everything is good

No safe for me at night time to service n security

Bad service

Close to the cruise ships

Property is under construction, so a lot of noise at night

It’s all good. The only negative experience is when we tried checking early, they flatly said No. Not even 30,45 minutes? With my experience at other hotels, mostly were very accommodating.

N/A

The holiday inn had an excellent staff, clean rooms and easy parking

the hotel is going through renovations, the rooms are old, furniture very outdated and worn

spacious, clean rooms, comfortable beds and pillows, professional and friendly staff

Very local

The beds and beddings are comfortable nonetheless!

We went workout water which was a BIG ISSUE

Very nice place to stay and will stay there again.

We stayed at the Holiday Inn Gateway in Torrance on the 6th floor from 3/2 - 3/5 the external view of the property is exemplary, and the staff is professional and accommodating. Unfortunately, the hotel was filthy the water was shut off for the entire day and there was a terrible odor on the 6th floor. The entire hotel was unkempt and this this is very unfortunate as i think if properly remodeled could be restored to its original beauty. I would not stay in this hotel ever again.

It needs a lot of repairs and needs to be updated

Property was nice, staff was very helpful and friendly will definitely stay again.

Property was very clean, staff were amazing!

Terrible service and beds are very old. No coffee in the lobby in the AM. Bar food is not great.

Night staff was very unapproachable (Goudy), was annoyed when I inquired about the hotel hours . my linen smelled weird, elevator dirty, noisy room, but worse of all The hallways smelled like pee, Not very happy with the brand lately. They need to fix the old carpet and old desk chairs.

Easy check in, bar and spa

My bed was not comfortable - new mattress needed very old bed

Staff member greeted us with a warm welcome.

Excellent service at front desk. Great room

All the girls on the lobby was amazing to help me

I don’t understand why I have to ask for a set of towels every day. The people at the front deskmust enjoy handing out towels. If I am running this hotel, I solve this issue in one email. But what do I know.

Check-in and check-out was easy

And pool

Good

The area is quiet and safe. Bed is comfy. Its just the bathroom doorlock in our room is broken but everything is fine.

nice service and food

The only thing I didn’t like was the carpets on the floors were stained & very dirty.

They did let us check in early, but had to take a smaller room. No restaurants or shopping in walking distance, but they do have a shuttle van.

The maintenance is not good. The room phone didn't work so i had to call reception desk front my cell phone, long wait as there are many customers and they don't know you are a guest since you call from a cell phone. The bathroom was in bad condition.

I liked mostly everything. Staff were very helpful and kind. My only complaint is that the beds were very old and uncomfortable. We struggled sleeping because of back pain from mattress.

They did give us another room that one as well have a strange odor and the AC didn't work they did send up a guy to fix it .The carpet walking up to the room was absolutely disgusting. But the most horrible thing about our stay was we were awakened about 1:30 with the room next door having a party I called the front desk and I was told that they already had a report of it and that the guests had left and I told him the party is still going on .They did send up security and they immediately turned down the music when security left they still were playing music they eventually left about 2:00 by this time my sleep was Disturbed and I had an early morning 6-hour drive home not happy with my stay this time not at all.

Super clean

The ONLY complaint I have about the stay is that the ice maker on our floor wasn’t working, so we had to go to different floors just to get ice