Residence Inn Columbia West/Lexington

Location Breakfast could've been better, but it was ok for something quick

The bathroom had a commode for little people and there was no hot water in the afternoon or evening in the shower

Exceptional

Every thing was great

The room and property were clean and well maintained. The staff were very kind and helpful. Parking was easy and the hotel is in a great location. Truly enjoyed my stay.

Enjoyed our stay! Definitely a 10 out of 10 experience!

Our room was not ready at check-in time, but they were very apologetic and we were able to get to our room about 20 minutes later. All of the staff were incredibly welcoming, friendly, and helpful. Enjoyed the pool and breakfast. Clean and nice property. Very convenient location near Lexington Medical Center. There are also a lot of dining and shopping options nearby and reasonably priced gas.

I stayed in a recently renovated suite and it was fantastic. The best feature was the shower control opposite the shower head, great idea. The breakfast included was also fabulous. Enjoyed my one night there immensely. Very close to the Riverbanks Zoo where I went the next morning. Ery nice zoo.

Not a significant entrance nor handicap entrance off driveway but down a ways. Not as convenient. Think about all your customers and their needs.

Not a significant entrance nor handicap entrance off driveway but down a ways. Not as convenient. Think about all your customers and their needs.

Room was clean and the staff was very friendly.

Great Only one waffle iron

Great Only one waffle iron

Very clean hotel and especially helpful staff.

Room was clean, staff was pleasantl and accommodating. Facilities were clean.

The suite was very large and well equipped. Perfect for a multi day stay. Lots of room, nice kitchen facilities.

Breakfast was cold. The coffee was cold as well. 2nd morning was a little better

Great location near I-26, and good breakfast included. Some hotel construction noise going on during our stay (hammering). Not too bad though

Great location near I-26, and good breakfast included. Some hotel construction noise going on during our stay (hammering). Not too bad though

Clean, new room, staff all excellent, kitchen in room was excellent.

Their coffee at breakfast was the best weve tasted in a long time. Breakfast was good with a lot of variety. Location is under renovations but they didn't interfere or disrupt anything. Staff were very friendly and helpful ensuring we knew where and when breakfast was going to be served. Room was comfortable and had everything we needed.

Very clean Hot water was only warm

Very clean Hot water was only warm

Great staff. Convenient location. Clean and spacious suites. Wi-fi upgrade is needed - lots of lag. Second stay. Will be back again.

Exceptional

First room was located on a row of gutted rooms with the doors open. The floor was under renovations. You could smell the saw dust on the entire floor. I was told construction was scheduled daily from 8-5. I requested a room that wasn't near rooms under construction. When I walked into my new room with my 1 yr of grandson, I found a wad of chewed gum on the floor. The room had just been "cleaned." I requested to have the entire room (re)vacuumed. The toilet had hair strands all over the seat, and what looked like dirt smudges. When I asked one of the ladies cleaning rooms if someone, (or if I could get cleaning supplies to clean it myself), she rolled her eyes and said, "I checked that room myself. The seat is not dirty, its a burn. You can just go to the front desk and complain." I tried to tell her I had no plans on complaining at the front desk, she kept ignoring me. She eventually called someone on her radio to clean it. Day 2, a guest was in the breakfast area with her dog - touching him and touching the shared utensils to get food. A kitchen staff member told her she had to remove the dog from the area. Day 3, I watched a guest take breakfast sandwiches off her plate with her bare hands and place it them back in the warmers. I told the staff in the kitchen but nothing was done. I then told the rep at the front desk. Not sure if she ever addressed it. This is my second time at this hotel. First stay was fabulous, this stay was disappointing.

This is my second and last time staying at this hotel. First time was great, but this time not so great. When I walked in, it was obvious the lobby was undergoing renovations. But when we were assigned our room, we walked past 4 fulky gutted rooms with

, lots of natural light. Could still use a little more repair but the whole hotel is undergoing renovations. It’s located in a very good area, across from Lexington Med Center and lots of restaurants and stores. We will stay there again in the

Space and clean

My friend and I were impressed with the size of the rooms as well as the amenities within. Stayed because of the ice storm but will be telling travelers about this Inn.

Clean, big room, nice breakfast !!

Exceptional

We loved everything and the front desk staff was amazing the maintenance was super helpful as well?

We loved everything and the front desk staff was amazing the maintenance was super helpful as well

The staff was very accommodating.

Did not bring pet (s) with me...Did not use pool.

Was overall pleased with services and hotel stay.

New building, comfortable room, courteous staff

Very nice and clean!

Everything was perfect!

Love the kitchen in the room! Limited breakfast choices, but it was okey

Love the kitchen in the room! Limited breakfast choices, but it was okey

Clean and spacious suite. Friendly staff. Close to attractions in Columbia.

Great place to stay very clean and really nice rooms

nobody at check in at 10Pm had to wait. we called earlier in the day to tell them we would be in at 10. we booked a king bed. when we got there they said did not have a king room got two singles. room smelled like mold. door key cards in hall beep all night. comforters on the bed were not dry. floor was sticky carpet and tile

Quiet, clean, comfortable, easily accessible.

Needs upgrades to Marriott standards

I was forced to downgrade my room because my first room had AC problems. The AC maintained a constant 83F. I paid for a 2 bedroom, 2 bath suite but was moved to a 1 bedroom. It would be nice to b

It was 105 degrees and our a/c unit did not work in our room. It was 83 degrees in the room and very unpleasant. They said there were no other rooms available so we suffered through a very hot night.

Emily the Front Desk lady was super sweet. My room has plenty of space. Very clean. Nice location.

It was a great place to stay

Clean very nice staff and very nice room

Clean very nice staff and very nice room

I really liked how much space it and the great breakfast They did a system update during the day so we could not check in to our room until 630pm when check in was at 4pm. We had to sit in the lobby but the children was able to get in the pool. We didn't get a room key until the next morning due to the system update, so everytime we needed to get in the room some from going out someone had to let us in.

They really seem to go above and beyond. Everything was clean and fresh and pleasant.

It is very clean, and the desk clerk was thorough and very hospitable.

Horrible customer service, pool was closed, no got water, broken appliances, mold

The air in our room was not working. The staff was unable to change our room. We slept in a room that did not go under 80° all night. We tried to spend time at the pool but the area was littered with wasps and wasp nests. There were no towels and the pool had not been cleaned. No one offered us any compensation when we checked out.

Nice area and clean

Two bedroom suite and hot water in only one bathroom. Talked to maintenance and new employees and it was never fixed. I get that it was over a holiday week but a lack of response and support is still not acceptable.

I was very disappointed with the quality of this hotel. It certainly was not up to what I would expect from my Marriott property. There was no hot water in the main shower although the smaller shower in the second bedroom did have hot water. There were Shampoo bottles falling off the walls in the shower. Neither one of the phones in the unit were connected and could be used. The sofa in the unit had such a sag in it, it was uncomfortable to sit in. Again, this is certainly not up to the standards of a Marriott property that charges $300 a night.

Good stay.

Excellent condition.

Very nice and quiet

Front desk staff was excellent, especially Jennifer. House keeping needs improvement.

We were very shocked at the condition of the room. Carpet had multiple areas of spills/ debris. Sofa was severely stained. When we attempted to use the pullout bed for our grandchild, insides were stained and crumbs and a roach fell out. Shame on Marriott! Staff were sitting in guest area with bagged food spread on tables when we arrived. So disapppiinting.

The stay was great!! everyone and everything was nice the room was clean the breakfast was good I don't have any complaints. Would definitely recommend this hotel and I plan to come back in the future.

I was looking forward to staying at this property because I really loved the TownPlace Suites. I was extremely disappointed… the room was very hot upon arrival and I couldn’t get it to cool off. As it turned out, the window in the sitting area was wide open and the lock was broken. The usb ports in the sitting area didn’t work even though they were plugged in. There was no alarm clock in the room and no usb ports in the bedroom. When I called downstairs to ask about charging ports and a clock, the guy said, “don’t you have a charging block?” Going from the bedroom into the bathroom, I stepped on something very sharp, drawing blood from the bottom of my foot. It was a carpet tack that was sticking up in the doorway. The bathtub stopper was broken and just laying in the tub. When I booked the room, I asked for a walk-in shower and requested that the room did not have a raised toilet seat. They assured me they could get those requests for me… well, upon entering the room, I checked and they gave me a room with a tub and a raised toilet seat. I’m very short (and 70 years old) and I had to have my son bring me a step-stool so I would be able to use the restroom without it causing me too much pain on the backs of my legs due to the height of the seat. I also have a great deal of trouble stepping into a bathtub and I’m not very steady on my feet… thus my reason for requesting a walk-in shower. I was so exhausted and uncomfortable due to these issues. There’s more but no more room.

Warm welcome when we checked and kind words when our family checked out. I will definitely tell family and friends about Residence Inn!

Called ahead to see if we could check in early, polite staff checked and found a room for us, upon arrival we had a room as indicated. Grateful for accommodating us.

Clean and friendly staff

My family and I loved our stay here as a family of 5 we were a bit nervous but stayed in the 2 bedroom suite and it was perfect for our family.

We like this hotel for it's location near I26, restaurants. it has a large walk-in shower, kitchen with full size fridge, microwave, sink, and eating area. The 12cup coffee maker was missing, so I called the front desk and they had one in storage and was able to drop it by the room. I was very pleased with the staff there.

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Very helpful, polite, and professional staff. HVAC unit in room was very noisy!

Great place!

Customer service was great by all staff. They were very accommodating

The sink was stopped up in the kitchen and took the shower and sink bathroom water a long time to get hot

Great folks at the front desk.

First, the microwave in Room 108 is mounted too close to the refrigerator, so that the microwave door doesn't open satisfactorily. Only opened about 5 or 6 inches wide, barely enough to slide a cup of coffee in for a heat-up, and that included some arm contortions to reach around the edge of the door to try to get access. Quite annoying. Second issue was quite minor. The shampoo dispenser was jammed and/or out of service. Had to ask housekeeping for a replacement. Otherwise, my wife and I have always been thoroughly pleased with this Residence Inn.

Great location to the City and the interstates

The staff was amazing and helpful!

Very spacious rooms

Place is very clean and it was very quiet which is getting harder to find during night time hours at hotels.

Fast, friendly check in. The room is spacious and clean. This is one of the nicest Residence Inn that I have stayed.

I didn't like the fact that housekeeping never came to clean the room or change the towels while I stayed.

great location near I26, restaurants and shopping. the room as has a kitchenette, sofa and desk/chair. light in kitchen was out, and the two reading lamps next to bed were out. fan on a/c ran constantly and could not be turned off.

Check-in went well, staff were friendly and professional. Room had two bedrooms with full bathrooms Large full kitchen including basic kitchen supplies Nice breakfast buffet Appreciated the shampoo, conditioner and body wash bottles. Imagine reduces the cost and better for the environment. Previous location forgot to refill this stay was good. No staff members wearing masks. Our concern is if any ever test positive how would guests know so they can plan accordingly. Would appreciate masks, especially staff working the breakfast buffet. No hand sanitizer stations near the breakfast area Room light switches limited. Difficult for elderly ones to cross dark unfamiliar rooms to search for a lamp switch. Overall good stay and would choose this location again.

Nice rooms, good amenities, no safe in room, but had everything else you needed!

Beautiful room. Lowest toilet that I have seen in many years. TV was hard to figure out. The night I checked in I could not get it to change station. Next morning it was ok but I turned it off to go downstairs and when I returned it would not change from Marriot station.

Appreciated the breakfast!

Felt really bad for the front desk person on duty. It was late on Christmas Day, and there had already been a plumbing disaster from a burst pipe, that was visible in the front lobby. She was alone and definitely looked frazzled. But she was pleasant, and very helpful. She took in stride the need for non-feather bedding (due to severe allergy), and was very polite and accommodating. BTW they have a highly ridiculous debit card policy posted; but it is not on the website and not on Expedia, and she was able to help us navigate it without major penalty. I would definitely call ahead if you use a debit card for check in, as it was absurd and not expected (I actually looked for a debit card policy before booking the room and none was found). The room was clean, the hotel was clean and quiet. We were in a two bedroom suite that exceeded our expectations. Will definitely consider coming back.

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Just ok. I'll not stay here again and spend my $160/nite somewhere else.

Staff.

The people working at the hotel are Awesome, friendly and happy.

Locally located meaning you. An get to Lexington or Columbia easily and route 26 is nearby to go to Charleston airport. Excellent hotel will stay again

I had no complaints about staying at this hotel l will stay again in the future.

Everything was good although wish the pool was cleaner.

The evening unwind with the free drinks/snacks in the outdoor area and fire pit was excellent.

Ashley and staff were friendly and accommodating. Room was spacious and clean. Will stay again!

Overall our stay was nice. The front desk staff was welcoming, the hotel room was nice and clean. Great little kitchenette area with everything you would need. The breakfast was great and the fact that it was a hot breakfast type food, was even better. Would definitely stay here again.

Good location, friendly staff!

Breakfast included very clean and covid conscious.

The bad: the couch was very uncomfortable and should be replaced The ugly: there was little curly black hairs ALL over the bathroom floor, stained towels and dirty dishes in the dishwasher. I would not stay here again because of the lack of cleaning.

The only issues I had were 2: - A small amount of mold in the wonderful shower. - The breakfast bar had little in the way of protein, except bacon. Some scrambled eggs would be much better than than the egg/sausage/jalepeno biscuits.

No complaints about this property or staff at all! Everything was great!

Excellent

everything worked

Great location, near a major street with lots of restaurants. Good breakfast, friendly staff.

Very friendly and convenient to food and interstate

Great trip. Room was very clean and shower was awesome. Room had whole kitchen. That was a plus

We only chose this property because of how clean it was the first time we stayed. This time we had a horrible experience, the check in guy was not friendly at all. Our bathroom had not been cleaned still had dried hair and feces on the toilet. My boyfriend and I left the property just to use the restroom. When we made the front desk aware of the issue he replied they were completely booked. The next morning I showed the attendant who seemed flustered and the manager.

Nice place

The hotel was good great location to everything maybe 10-12 minutes to downtown . However the air did not work all the way and the room was hot.

The room was excellent and clean you can get to things to do very easily.

It was great very quiet and clean will definitely stay again

This hotel is awesome. The room was clean, furniture was nice and new. Enjoyed the pool!

The outside appearance was clean and well kept. Walking in, we were greeted by a very friendly desk staff. The inside was clean and the breakfast included offered several choices both hot and cold. Our room was clean and spacious and had a comfortable bed. I liked the kitchen area with the full size fridge, we had food that needed to be cold so saved from having to fill the cooler more than once.

Highly recommend this hotel. Enjoyed our stay very much. ONLY downside was the light is a little bright with the curtains in the morning. No biggie. But this was a good hotel. Disappointing breakfast but that's covid.

I didn’t like whoever it was at the front desk on morning shift we ask for later checkout and was given that and when our time was approaching the front desk woman call several times and came to the second floor several time beating on door it was like they was tryna rush us out the room so housekeeping can clean not giving use enuff time to get our thing situated. I will not be coming back

The furniture and style of the room and bathroom were up to date and homely. It really made our stay very comfortable!

The staff was very accommodating. We were traveling with a 10 month old baby and they were very nice to work with us and make sure we had everything we needed for our stay.

No complaints. I have some suggestions for future remodels & warnings for current visitors. Suggestion - LVP flooring. If you are a pet friendly hotel or at least offer some rooms as pet friendly, consider Luxury Vinyl Plank or Waterproof Laminate flooring w/ a cushy underlayment for your next update / upgrade. It just makes sense. Way easier to maintain, clean, & sanitize. Makes customers feel a little better about walking around in their rooms. This change should lead to larger cost savings & maybe even lower those pet fees for those traveling w/ pets. My warning is for parents of small children. This hotel went with the "modern / clean lines" look. That means rectangles, squares & 90 degree cuts = sharp angles on furniture with pointy corners. Some curious choices 4 a hotel of this caliber: No toilet paper holder. No lotions - even most cheap places offer them. The wife notices these things. A/C control - Wall mounted at toddler height. They love buttons. Ugh. Great, strong fold down seat for a handicapped bathtub, but would make more sense to put in a walk in / wheel in shower.

The hotel was quiet and the room had great amenities. Over all a great place to rest on our journey.

Great place. Would definitely stay again. Easy location to travel from.

Clean, updated and spacious. Beds are not super comfortable and the pull out couch was worn down, but overall i would stay again. EVERY staff member that i encountered was supef nice and accommodating. Plenty of eating places close by, close to interstate 26.

Room was large and well appointed. High end finishes throughout. Staff was professional and helpful. Very clean. Would highly recommend!

Very clean, very comfortable room. I’ll certainly stay here again next time I’m in town.

Property was just what we needed for the number of people we had in our party and the space separation.

quick check in and very clean. close to restaurants and convenience store/gas station s.

Hotel is very nice and clean. Staff is very friendly. We would have given a rating of 10 but the air conditioner would not get the room colder than 75 degrees and the king bed was hard and uncomfortable. We would stay there again.

front desk was very friendly

I booked 2 rooms and my sister booked 1. Check in was at 4 and we arrived about 5:30. Two of the rooms were not ready. The ironing board in our room was broken and there were two bugs in our room. I will not stay here again.

accompanying and as Advertised. I Stayed in one before several years ago for a month on business. My family and I enjoyed our suite and service.

You can watch Netflix on the television and there is full service kitchen.

Nice location. Beautiful property World have liked a better stock “market store” , tons of nail clippers and polish remover but no aspirin of any type.

Good area and good customer services. I recommend for other person for business or personal travel.

Have never found one thing we were not pleased with! Highly Recommend Residence Inn

Great customer service and nice hotel overall, no complaints whatsoever!

The staff at this hotel were amazing, and the check-in was smooth and quick. The little 2 room suite was very comfortable with everything you need for an extended stay, including a full size frig, a microwave, a kitchen sink, and a few dishes. The bed and pillows were awesome. The bathroom was well appointed with big fluffy towels. The temperature controls worked well, so it was easy to find a comfortable room temperature, the TV work well and there were plenty of channels to choose from including HBO, Showtime, ESPN and Netflixs. The Wi-Fi was easy and worked very well. The hot breakfast was included free and was great with decent choices. The complementary coffee was good. The hotel seemed COVID clean. Even breakfast was presented in a COVID safe manner. We felt safe at this hotel. We were very pleased with this facility and will definitely choose this hotel the next time we are in the area. Our average cost per night was $97.

Very clean and courteous staff. When I travel(Drive) from Georgia to North Carolina I stay at this location.

Very clean, spacious, good price. Good breakfast for hotel breakfasts. Very nice friendly staff. Had a couple of pets and were given a room on first floor for convenience in taking the dogs out.

Great Marriott property....as usual. The hotel was very clean and staff was so helpful and polite. We normally book with Marriott for this very reason!

Thus is the best hotel by far. The people are so very helpful and very friendly.