The Westin Chicago North Shore

Good property

Good

I spent 45 minutes arguing with the front desk staff, who still refused to call Expedia. Expedia tried calling the hotel directly three times and no one answered. Finally, because I was so persistent, they gave me a room. It really is not the guest’s responsibility to work out a situation like this and it was extremely frustrating after a long day of travel. When I got to the room, there was hair in the bathtub and a maroon stain on the duvet. I tried calling the front desk and housekeeping three times each and no one answered. Honestly the worst customer service experience I’ve ever encountered.

Shower drain backed up and feces looking gunk came up top. Had to personally clean it to shower since we didn’t have time to wait for staff to resolve it before heading out for a funeral. My relatives room was dirty too and the bathroom wasn’t cleaned properly. They had to switch rooms as well. Lobby is nice, hotel itself isn’t run well or cleaned properly. Bottom tier Westin hotel. Not recommended

Excellent, clean high quality furnishings,...

Stayed with family. Place was very clean and close to several good restaurants. Kids enjoyed the swimming pool.

I’ve stayed here for years and always have great experience!

The staff very ny

Nice place

Helpful staff. Clean rooms!

Everything Everything

Everything Everything

Nice 24h gym, heated indoor pool, plenty of parking. I was there for a wedding nearby but there were 2 weddings happening at the hotel, and during that time it was a little loud and elevators were chaotic. Room was clean and comfortable. Staff is nice and helpful. Very decent for the price, good option close to O'Hare.

Superb

Great location. Very close to shopping, movies, dining, Metra, and Interstate. Very friendly staff, affordable, comfortable, and easy to find.

The bathroom had hair around the toilet and shampoo bottle.

Location Expensive

Exceptional

Exceptional

Very good

The room I got and the one in the pictures were different also it was very dated

Good service, clean rooms.

Clean, nice staff, nice room

I enjoyed my stay and looking forward for my next stay Thank you so much for all you do Rachel B

Great staff, spacious room super comfy bed and blankets. Food options nearby.

Such a great experience

clean room, comfy bed

Front desk staff is ok, restaurant is good

Everyone is So Nice and Helpful

Pool was closed throughout our whole stay

parking is easy Some of the facility was closed and/or run down (carpet on 14 floor has multiple stains in hallway), not sure why we were assigned an accessible room on the 7th fl (we do not have special needs), and both days housekeeping did not replenish the towels. The pool was Closed. The conference room restrooms have cracked/broken tiles. Lights on the word WESTIN on building need bulb replacing.

Some hotels come with breakfast. Your hopes home, we paid for breakfast Parking looks a little bit strange.You have to walk quite a bit to get to the front.Door

Superfriendly staff, clean rooms, clean pool, perfect fitness, lot of parking spots, very delicious food in the restaurant! Fifty stars for all.

The room was very nice. The bed was very comfortable.

Rain-showerheads, tall ceilings, and comfortable amenities await. Clean facilities, too.

The location is great - very conveniently located. The lobby was beautiful! The staff were very efficient and friendly. The shower in the restroom was amazing. The breakfast wasn't anything special. Could use more hot dishes. The eggs were very dry - thinking they were powdered eggs? The room was outdated - the furniture very dingy, scratched, and heavily used. The room could really use an update and has outlived its value.

The location is great - very conveniently located. The lobby was beautiful! The staff were very efficient and friendly. The shower in the restroom was amazing. The breakfast wasn't anything special. Could use more hot dishes. The eggs were very dry - thinking they were powdered eggs? The room was outdated - the furniture very dingy, scratched, and heavily used. The room could really use an update and has outlived its value.

Great welcoming at front desk and if I needed anything to let the staff or front desk just call thanks for making it a great experience for us

✔️

Slow elevators

Great! Clean.

Great hotel!

Clean and modern

Nice room. Nice bed. Terrible lighting! No light near any mirrors: if someone is in the bathroom, there is no other place to apply makeup or do hair, despite two large mirrors. Nothing is lit. I swear… when are hotels going to figure out the easy things? Mirrors are useless without lighting.

Good place

Safe Clean Nice

Excellent

Nice hotel just busy with events

Very good

cleanroom

Great stay. The kind man gave me two bottles of water. Didn’t get to catch his name but wanted to say thanks !

The property of course looked amazing. Don’t like the parking design other than valet. You’re really walking a good distance with your luggage to the parking lot. I think my main concern is that even without a do not disturb sign in the morning. The staff came by literally four or five times. Before checkout time! Usually checkout time standard at hotels is 11 o’clock. Here it’s 12 o’clock. Before 1030 they had already been by our place again either four or five times. I get they want to get the property clean but goodness. Matter of fact, my wife and I checked out before 11.

Very friendly staff

Stay was fine, paid for continental breakfast, when checking in was not given access to this so missed out on breakfast on some of the days.

Exceptional

Great location! Great staff! Not a warm inviting lobby. Clean but certainly not luxurious. Expensive parking.

Room was clean but hallway on 7th floor definitely needs carpet cleaning.

Dog barking ruined sleep on Friday (after 11pm)

The restaurant was exceptional. I enjoyed a wonderful meal at the bar. I thought I lost a ring and they responded immediately to look for it and called me back even when they did not find it. Instead of saying we will call you if we find it. I later found it in my suitcase.

AAAAA+ staff

Nice stay

Disgusting pool water.

Exceptional

Some hotels come with breakfast. Your hopes home, we paid for breakfast Parking looks a little bit strange.You have to walk quite a bit to get to the front.Door

Everyone from front desk to housekeeper and restaurant staff was going above and beyond

Great Value

Pleasant Stay. Friendly staff

Everything clean and nice. Nothing

Everything clean and nice. Nothing

Great place. Best Italian restaurant

Bed was super comfortable

Room was dirty. Bathroom tub was dirty. Believe it was a drain problem. Hotel was very noisy you had to park in the back of hotel very dark.

We were scrambling for a place to stay after our original place canceled on us. Got here and the staff was amazingly sweet the did everything they could to help us.

I had to wait 30 minutes for check in because I had booked using Expedia and I guess it hadn’t went through yet.. when I entered the room I saw there was trash left in the garbage bin. When i was checking the sheets with a flashlight as I held them up I saw stains on it.

Clean and quiet

It was amazing, all I could ask for. Everything was great and everyone was super friendly and so nice highly recommend to everyone I know.

We had a wonderful stay! Our room with two queens was so nice, and the bathroom was huge with a terrific glassed-in shower that felt like something at a spa. There was a nice sitting area with chairs and a loveseat. We were able to log into our own Amazon Prime account for movie viewing on the television, which was very convenient. We had a very nice view on the 12th floor. The beds/linens/towels/pillows/comforters were so nice. We enjoyed eating at Saranello's downstairs, just a short walk from our room. We'll be back!

Love it

Our stay was great from start to finish. The kids loved the pool and we all slept well in the cozy beds! Check in and checkout was a breeze even with a busy weekend of weddings and a big lacrosse tournament! Would definitely stay here again!

Even when there were issues they were quick to fix the issue

Great customer service from the moment I arrived. I was treated more like family instead of a guest. Would recommend this location.

Disappointed at check-in. My self and another guest just stood there while the 2 co-workers had a conversation. Clearly seeing us standing there. Unwilling to even acknowledge as with a simple, we will be right with you.

Dirty bathtub. Walls not clean, moldy

It was noisy but it was a dance convention!

Great beds and mattresses

Very great experience

The pool was dirty and the water was very cloudy. We tried taking a bath, but couldn't work the drain so we called the front desk and asked for someone to come up and take a look. No one ever came.

I liked the spacious bathroom vanity. I also enjoyed the bed and fluffy pillows.

Great experience

Unfortunately, my room was too close to the outdoor HVAC system that the noise kept me awake when I really needed sleep.

Great

The room was roomy and warm and the bed was very comfy.

The beds are very uncomfortable ! The mattresses are soft and old style with springs. The body wash container was empty. No iron in the room. And really awful breakfast. Sorry, the building is very nice and pretty inside. But that is pretty much it. Would not recommend and would never stay there again.

Room was very clean and staffs are friendly and kind.

Food was fine after we figured out the process.

It was amazing!!!

We had a very nice and relaxing night.

Room was clean and large

Amazing event venue host!!

Perfect location for what I needed

It was very comfortable

Perfect location in the NW Chicago suburbs and has a beautiful walking / biking paths through the nearby woods.

The curtain in the shower isn't glass like he picture. Way too many people loud in lobby.

Sheets weren't completely clean

I’ve stayed at another 21c and this was much nicer,cleaner and great staff

Excellent service on checking in and accommodating our request for joining rooms. The rooms are indeed spacious but our only gripe is that the property feels quite dated and the rooms feel tired. The property can definitely benefit from an update with a fresh look.

No

We have been going to this hotel since 2021 and we always have a great experience.

I stayed here a few years ago and it was great. This most recent time though was disappointing. The staff seemed off. Not welcoming and when my acquaintance asked if there was a sauna or steam room, the woman that evening answered him walking away. The rooms are dated and need to be refreshed. The drain in the shower broke so the water didn’t drain. They also removed the hot tub so that was very disappointing. Area around the hotel is nice. I wouldn’t stay here again.

Very safe and clean location

I

Great hotel with free parking not to far from downtown

Very nice hotel with free parking

A nice break from work and Chicago

basic hotel. chair at the desk was ripped. wood near the mini fridge was broken. there was no soap in the soap dispenser in the shower.

Nice and clean

Check in person was not very friendly and said breakfast was not included when I am pretty sure I paid for it. Otherwise the rooms were great and had a restful sleep ! The restaurant on site was also very good last night!

Clean, helpful and friendly staff. Great restaurant on site. Thank you!

Overall average stay.

Overall it was a nice stay.

The staff is fabulous!

Clean, comfortable and close to shopping and restaurants.

The facilities are impressive and the staff is over the top friendly and helpful. Best check in ever and the room was exactly as described and the bed was so comfy. Great neighborhood with many food choices. Easy area to drive in.

I loved it but The elevator was a bit slow. Parking lot was far. It was a hike if you had to go back and forth to the car. Good price for the stay.

Beds were comfy.

It was a great place to stay! The halls smelt a little funky though. The rooms were excellent and spacious, the room was perfectly cleaned and the bed was SO comfortable. The downstairs cafe was great, except the Chai I ordered was disgusting. Overall I’ll definitely be staying here next time I take a trip to the Illinois/chicago area.

Excellent customer service

For my stay there was a Lacrosse tournament centered at the hotel and the kids were pretty unruly in the public areas. I would stay here again, but I wish parents would manage their kids.

Easy check in, check out. Very nice staff.

Best place to stay in the area. It helps that it’s attached to the best Italian restaurant lol

The chair in our room was peeling really bad. My friend sat in it and when she got up there were black pieces all over her legs. The table top had spots on it. The dress was broken and hard to move the drawers in and out. This room wasn’t cheap but the furniture in it was definitely old and needs to be replaced. Not worth the price I paid and I am highly disappointed because I’ve stayed here before and never dealt with this.

Very friendly, helpful staff.

Wish the lighting in the bathroom was better but everything else was excellent!

Stayed here 10 years ago. Won’t plan to stay again until it’s revamped. Tired.

Property smelled great. Bedroom was super clean & we had what we needed. Staff was super friendly and helpful.

Condition of my room - 1313 - non working light in shower, worn wood around refrigerator framing, Overall it needs an update and the front desk Manager needs more training on smiling and offering an exceptional experience vs a robotic and ‘care less attitude’

The place is beautiful really love this place would recommend the view is spectacular such a nice place the service was excellent the breakfast was delicious

Great hotel

Rooms smell like cigarettes , service not good.

Great

Stay was fine, for 4 stars,I expected rooms to be more modern and updated.. Lobby is very good but rooms seemed bit old and bed was not that firm for me

Very nice stay.

Safe, clean area. Spacious meeting rooms. Professional, helpful, friendly staff. 30 minutes to many attractions and airport.

Nice staycation and conference. The workshop facilities, the ballroom gala, the banquet servers were all on point and professional. I hope the conference is there next year & the service gets even better.

provided everything that was promised , pleasant and helpful staff

nice

It was close to a lot of food options

Great staff and hotel

Was a great stay !! Very nice staff and I fell in love with the White Tea products,already ordered some for my home. I was just surprised that there was no travel size oral hygiene products available anywhere within the hotel. I will definitely be back for another peaceful getaway. Thank You.

clean pool, nice gym

Went to have breakfast with the family and the utensils were wrapped in dirty cloth. The had a ring around the toilet just not what I expect from a hotel of this sort.

It's a long journey to the parking lot since all the gates are licked except for the front and the side ones open.

Such a nice quiet area. There were shops near that you could walk to. My only complaint was the bed. There was hair on all of my pillows like they did not change it out. Front desk did bring new pillows, but we went ahead and asked for fresh sheets as well.

Loved the bed. So luxurious. So comfy

Was in town for a wedding. There was some issues with the room. Went downstairs and spoke to a young gentleman named nick. He was on it to switch my room and listen to what was wrong with room and was quite accommodating. Staff was pleasant and very helpful.

Nice hotel but parking is too far