Holiday Inn Express Hotel & Suites Wilmington-University Ctr by IHG

Very noisy at night. Loud voices and slamming of doors in the hall. This hotel is overpriced for its location and amenities.

Location was nice. Breakfast was warm and tasty with plenty of options. I had already contacted the hotel and asked for adjoining rooms. They confirmed they had a king that adjoins two queens. We get to check in and the employee stated that since it was a third party they didnt have communication. I pulled up my email between holiday inn, not booking.com and informed her that was incorrect. She never apologized, just said "this is what we have." Rude, and didnt offer to help solve the problem.

Exceptional

Great place and clean.....

Nice

Exceptional

Breakfast buffet was much better than others we've had. The shower nozzle was very loose and had to be held to use it. Room darkening shades would have been nice with the floodlights in the parking lot, but we didn't need a nightlight, LOL

Pleasant

Exceptional

Exceptional

Good

Breakfast was delicious Everything was great

Breakfast was delicious Everything was great

Beds were great! Room was clean! Some things needed to be fixed, the table between the beds was about to fall off, better toilet paper if possible and toilet kept running, had to giggle the handle for it to stop

Some things needed to be fixed, the table between the beds was about to fall off, better toilet paper if possible and toilet kept running, had to giggle the handle for it to stop

Convenient location, helpful staff, clean, complete breakfast! Would recommend to others.

Showers was very cold ,water never change .Told the staff about showers & nothing happened .The lady at front desk said they will tell their manager. Like they didn’t charge 200 for last night. Wilmington was booked and this was last resort. Try elsewhere !!!!!!!!!!

Exceptional

Spotless! Excellent facility! Breakfast was very good.

Breakfast was really good. Rooms were clean, parking was shared with a pub some nights...The staff was awesome!

No fans, I need a ceiling fan to my allergy,everything else was lovely ❗

We stayed there for three days and did not have any hot water or decent water pressure. The front desk told us it was because “there was so many guests staying and using the water”, but this was three days straight.

When I arrived they did not have a reservation for me. I called the holiday inn, university and they said there is nothing they can do, as I booked through Expedia. I had to book a weekend stay at the hotel I was, as I did not have transportation. They gave me the number for Expedia that I called once I was checked in. I called around 11:30-12:00 to file a claim with Expedia. They advised me it would take 72 hours or so to have a response. Imagine my surprise that my claim is not being honored. I purposefully purchased cancellation insurance, in case something happened. I wonder why I wasted my money when it cannot be used. This ended up not only being sad for the loss of my friend, but I also lost money I really could not afford to lose. I will never use Expedia nor will I ever use a holiday inn again. I remember a world that used to care about customer service. I’m guessing that you don’t belong to that world. Very disgruntled customer, Linda Cuzzi

Superb

Exceptional

O love the bathroom and bedroom it was really nice There was nothing that I didn't like

There was nothing that I didn't like

Room was clean, coffee is excellent and you can have some any time of the day - regular and decaf! Location is a bit noisy but we had zero bath towels and didn’t realize until getting out of the shower. Had to dry off with washcloths. Big miss on housekeepings work.

Nice area Quite but close to restaurant and shopping centers

Nice area Quite but close to restaurant and shopping centers

Breakfast had a variety, which was nice. Room was clean. Location and parking was in a nice safe area. Bathroom could use upgrades but everything worked as it should. We would stay there again if in the area.

Good

On a business trip, room clean, quiet location.

Room, amenities and room service

breakfast is better. Staff is pleasant.

Good rooms!

Love the room. Clean and service was good as well. I would stay again for sure.

The hotel was nice, room was clean but I suggested they put a mat or strips in the bathtub. Tub was slippery especially when body wash was applied. My sister-n-law fell, she was in another room. We had to take her to the hospital. Mgmt should really take care of this. An older person could really get hurt.

I will not stay at this hotel again. The hotel has no safety measures in place in there bath tubs. I slipped and fell out of the bathtub at the Holiday Inn Express in Wilmington, North Carolina. I ended up in the emergency room. I fortunately was not seriously injured. I hit my head on the toilet and fell hard and my left side of my body. I was not able to go to the event that I originally came for because that happened. I awaken the next day very sore and in pain.

Nice

Room was very clean

The elevators were not working on our second day which was unfortunate as it was on Thankskgiving. The repair men came the morning after but won't be able to finish repairing until the end of the day.

The staff made it difficult to check in saying you have to be a certain age.

Not great

Not a very clean hotel and I want a refund.

Friendly people, good service, clean area and good food

Great hotel. The staff were super helpful

Check-in was a breeze. The room keys and parking pass were all ready for me to pick up. Elevators were a little slow. There were no directions for the wifi, or breakfast hours.

Well kept room with good amenities, comfortable bed and good location

Our room was spacious and clean. We really enjoyed the sitting area and large tv. The bedroom having a separate door from rest of room made it cozy. The “kitchen” area was clean.

This is definitely an older property, but it was very dirty. It was not clean the areas the hallways the rooms the bathrooms we’re just dirty unfortunately I didn’t have an option to stay somewhere else.

A minor problem with bathroom faucet but we dealt with it. My major complaint is that the bed was very high. I am 5’2” and had trouble getting in and out of the bed. Was afraid I would fall especially going to bathroom in middle of the night.

I have been coming here for a while now because it feels safe. I had a negative experience with one of the maids.I come to Wilmington to work on a house. I fell on that property that I bought and messed up my lower face.It was early morning the next day and I asked a maid that I saw for towels to ice my face. She had her cart on the second floor and stated that she had just got there and she was stocked. Then why be on the floor if you are not ready to work? I ran into her on the first floor in front of the laundry and asked again for towels. She saId that I was not on her list. I went to the front desk and the blond woman gave me towels and asked how could she help.

Front desk was great! Facilities were run down with old furniture in the parking lot. Elevators were very grimy. Rooms were adequate.

This property has much improved since our last stay. Happy to see the elevator was fixed, the refresh of the rooms and hallways looks nice. The ONLY two complaints I have are 1) the smoking pole RIGHT AT THE ENTRANCE so we have to walk right past people smoking. Our kid has to walk through it, smell it, inhale it, get grossed out by it. Why is the entrance designated a smoking area. That is disgusting and unhealthy. 2) CNN blasting in the lobby breakfast area, divisive news programs, with the front desk attendant watching right in front of the TV letting anyone who passes by know their political leanings and opinions. Can't you just put sports on, the weather, ANYTHING ELSE?

Clean room, upgraded, spacious space, breakfast switched up while there 2 nights. Gym had freeweight rack and cardio equipment. Plenty of space to put my mat down and my own thing in gym.

Comfortable bed and soft pillows. Short distance to food outlets. Good choice of breakfasts. Enjoyed making my own pancakes. Reception staff were pretty helpful.

We were traveling up from Miami and got there very late 3 AM in the morning and Kyle was amazing at the front desk. He had all of our paperwork ready and knew we were coming told us where to park with our RV so the check-in was quick so that we can get to bed ASAP hit breakfast in the morning and be out the door. The AM staff was pretty awesome as well.

Great property in close proximity to UNCW

The staff were amazing...we had an emergency & they changed our room to fit more family & checked on us later .I really appreciated that. The breakfast is very nice!!

The the moment you come inside it smells clean the hotel is very well taken care out side and inside the bed is comfortable the pillows to I give it a 5 star clean comfortable nice.

Great hotel

The stay there was great very relaxed and quiet.The only reason I gave 4 stars instead of five is because when booked and paid through Expedia but when we went to check in the hotel wanted to charge an additional $100 for "incidentals fee to be reimbursed after checking out ' I explained we didn't have an extra $100 on a card bc we had just gotten married and this hotel stay was our gift from a guest plus it's quite inconvenient to ask this when we've Already paid for our room, however the desk attendant was polite and accommodating so he charged a lesser amount for us,which was sent back to us once we checked out,but I still received an email saying they tried to charge my card the remaining $75 overnight but was declined.smh..other than that hiccup all was well

Old

Wonderful experience

The next night our room key wouldnt work. Steven sorted this out too. Holiday Inn hotels used to be impressive. Great breakfast, clean.cotton sheets and clean rooms. This is no longer the case. We will not be using this brand again. I wish every employee was like Steven.

On another note loved the pool but it would have been nice to have cushions on chairs. Also we came down to use pool next more and pool was not open due to cleaning. I would say over an hour and half beyond when it was supposed to open. Cleaning techniques looked thorough but hindered the fact that the attendant lite cigarette after cigarette while vacuuming pool. Ummmm? No wonder it took so long. If you're posting an open time then cleaning should be done long before 9.

Good stay. A decent comfortable place to stay in Wilmington.

Stayed at alot of hotels in my lifetime. 1st time Iv ever been denied a late check out when Ive requested in advance. Good stay though, and good breakfast

Excellent choice!

Decent place for a one night stay while in town for a concert or event. Nothing too fancy but the price was reasonable and it suited our needs well.

We had a great stay! The hotel was under construction so there were always workers around and working, but overall it was a great place to stay

Wonderful staff

The room was renovated however not all new items were installed just yet. The water pressure of the shower, toilet and sink was very low.

The old furniture is a eye sore

Hotel needs work. Shower head was placed on the wrong wall so when you turn on it shoots the water out to the floor causing flooding every time. Checked in Friday checked out Sunday no house keeping services provided during this time. Pull out sofa mattress is wrapped in plastic makes for an uncomfortable sleep. The wood board at the bottom of the bed would creak anytime you moved. One of the remotes to the tv did not work. Manager was rude to guest when telling them the pull was closed due to storm. When I called to request more towels I was told that they only had 5 left for the rest of the night and I needed to come down to get them. The whole experience was disappointing especially for an IHG hotel. There was only one employee that was very helpful and caring that’s the gentlemen that cleans up around the property.

Good location and clean room. Breakfast was good. Check in was a breeze.

It was a okay hotel. The breakfast was good and the room was nice but the service was poor and housekeeping disnt never come clean the room so the trash was bad. They kept closing the pool when it would drizzle with no lighting or thunder. The toilet seat was broken and clogged up the 1st night. When we reported it they just handed us a plunger to unclog it ourselves. Will not book there again.

Rooms ok location good.

Bed was comfortable and room was fairly clean. New furniture...easy to see they are trying to update their spaces. Whoever is doing the renovations isn't taking rime to glue down carpet in places, or make even cuts. Our closet carpet wasn't glued down, the nightstands on either side of the bed were loose (just a little weight and they will come off the wall), and there was mildew on the shower floor. The drain in the shower was backed up, but they immediately fixes it. Breakfast was good - cheese omelets, sausage, biscuits and gravy, etc. Close enough to walk to restaurants and Walmart. Friendly and helpful staff, a list of nearby restaurants beyond walking distance, location all made for a positive experience.

The property was in the middle of everything we wanted to see which was great. Unfortunately, the pool was closed during our stay which we did not know until check in. Beds were extremely comfy, however, a huge plus when staying in a hotel!

Staff was pleasant. King bed was super comfy. Very clean room.

The location was close to the business area

Nice breakfast set up. Front desk people are nice and accommodating. Beds are comfortable and thermostat works well. Walls are not paper thin, so you don't hear your neighbors.

The hotel was in the middle of getting furniture replaced so it was really loud at times. The only problem honestly was the coffee in the room tasted like water. The employees were extremely helpful and nice.

Convenient location. Hotel appeared to be having renovations done and pool was out of service during the stay.

We had great stay! We were pretty disappointed that the pool was closed the entire 4 days that we were there though!

Nice clean hotel. The only thing about the room we stayed in was that there was no closet to hang clothes. But everything was clean and guest service was great

Flight delayed ended up spending night in airport. Wont refund or credit me.

I was doubled booked and tried to cancel one of the reservations immediately. I went to the property and spoke with Regina (front desk clerk) she was unwilling to contact a manager or cancel one of the reservations. She told me that only Hotels.com could cancel the reservation and there was nothing at all that she could possibly do to help. Regina was very rude on the two occasions I spoke with her.

Arrived to find that the room we reserved was not available. We were “upgraded” to a suite with a king bed and sleeper sofa. Having to sleep on a sleeper sofa is NOT an upgrade, in my opinion. There was no bedding available in the room for the sleeper sofa and had to wait about 45 minutes for bedding to be delivered and to make the bed myself. Also arrived to find pool not usable. The pool was one of the main reasons for choosing this hotel. That said, the woman checking us in was apologetic and very polite and helpful. She offered us some options for the next night’s accommodations and made sure we had everything we needed once settled in the room. Due to her attention to our needs, I would go back to this hotel.

Bathroom and towels not clean upon arrival. Next day housekeeping didn’t give any hand towels or washcloths. Couldn’t reach front desk. Need to improve Housekeeping.

Excellent service, very good attention, good location and above all very comfortable and clean.

One night was fine

We reserved this hotel specifically for the amenities of an outdoor pool and fitness space. I have been here for 5 days (4 nights) and the pool has been closed the entire time. This was not mentioned on the website when booking. Likewise the fitness center had three machines, one not functioning at all, and dismal set of weights where half or more were missing. I shared my displeasure with three different staff and none seemed to care. I came here for my son's college orientation and will be visiting often. I assure you I won't stay here again and I'll tell other parents the same. Truly a disappointment for the Holiday Inn chain...

Front office nice and beds were super comfortable.

The staff was friendly; the beds were comfy. There were renovations happening during my stay, so there were a lot of people in the building that weren't staff or guests.

Good front desk

Overall clean

Room full of mold and management won't return my call.

Beautiful!

Mr. Stephan was just great checking us in and throughout our stay ! When we got tour room 122 it didn't have any Kleenex in it so i asked a person a Maintenance Person and he gladly got me some. The bathroom Tub had rust spots on it and the shower head was nasty but my Girlfriend had to clean it before we showered ! The clothes rod where the closet was and the shelf above it were dirty and had not been dusted it appeared for awhile ! The Ice Bucket had something in the bottom and Mr. Stephen had to hand wash it and give me some liners for it.None in the room. A HK worker came to clean the room & we weren't ready so I asked her to come back in about 20-25 minutes & be sure to put on clean linen.We left for the Wedding and returned at 5:30 and the room had not been cleaned at all.I went to see Mr. Stephen again and he apoligized and said HK was gone for the day ! He gave us some sheets & we had to change it ourselves. Not what we had planned ! This is totally unacceptable for a hotel stay and some price adjustments should be in place for all of my Service Troubles from House Keeping.

The pool was not open at all while we was there. I would like to get some of my money back for that reason. I booked there for the pool and was not even allowed to swim.

Clean, family friendly. High quality linens, pristine bathroom. Perfect rest after long travel weekend. Giant high quality TV in room. Front desk even offers toothpaste or razors as airport teavelers might not have packed these. Only suggestion is a stool because the cozy bed is on a high platform. It was a little difficult for this elder, short stature lady to jump up.

Stay was as expected. 2 star.

This was the cleanest hotel I have stayed in and the breakfast was delicious!

It was a short stay. But one of the cleanest Hotels I’ve stayed in

Clean, friendly and easy

I did not like how the pool was not working

Pool was closed all the time while was not mentioned when booked. Room was smelling mold and the manager admits it because building is too old. Found roach in the bathroom and fridge was not functional. Do not recommend

The hotel was fine except the pool wasn’t open and they don’t tell you that until you check in! It sucks that you book a hotel and it’s so hot out and the pool doesn’t work. So for that reason alone I wouldn’t stay there again! I should be given a discount!

Hotel was clean, staff very friendly, breakfast was great…..

Clean and nice

Very quick check in and clean rooms.

Very quick check in and clean

Cleaning was not top tier. Old bath cloth found in bathroom. Room a litttle dusty. Toilet seat was not cleaned properly.

the room was huge, one night staff worker was helpful

The location.

2 room suite was nice. Tv in both areas. Quiet and clean. Only draw back was had to switch rooms. 1st room shower had no pressure. Other than that everything was great including the breakfast. Staff was quite friendly. -1 star for having to change rooms other wise 5 stars.

Was only there for a night but it was clean and beds were comfortable. Would stay there again!

Excellent customer service

Great staff

Under construction when we were there. Missing dresser and some mirrors

El sofá cama súper incómodo, el aire acondicionado no funciona

Staff was pleasant. Building was under renovation

In the future, I’ll be sure to call the hotel directly to confirm special requests. It would be helpful if this information were made clearer during the booking process so guests can avoid similar issues.

Good

Close to quite a few resultants. Great complimentary breakfast.

Staff friendly

The property and staff were fine. However, after leaving I received notice that my credit card was charged for $25 with no given reason. When I tried calling the front desk, no one answered. Last time I spent a night at a Holiday Inn they charged me $15 for a hair dryer we never used. I think I'm done with Holiday Inn and their associated hotels.

The room was the size of a matchbox and the little closet area where you would normally hang your clothes had a self installed right in the middle with a coffee pot, so my blouses would hang onto the coffee pot. I had to hang them on the shower bar in the bathroom. On a good note, the brealfast was pretty good and the coffee in the breakfast area was good.

Smooth check in and the coffee is really good.

I Would Recommend

Nice

The staff were kind and helpful. Our ac stopped working the first night which might’ve been user error, but they had someone in the room to fix it almost immediately. The breakfast is delicious and there’s plenty options. The rooms are so clean you couldn’t pick something to complain about if you wanted to. I would’ve just loved it the mini fridge had a freezer compartment. (We brought some ice cream back and couldn’t keep it once we noticed) 10/10 would come back!

The hotel is right next to Walmart which is great if you need something. Also, the beach was 20 minutes away. Only issue was the carpets needed some vacuuming.

Doors didn't lock properly. No hot water. Got moved twice due to room needing repairs. My daughter got locked in the bathroom because the door stuck. Then a shower door fell on me. They wanted to move me a third time instead of fixing it. Didn't ask me was i okay. Just wanted to threaten me if i didn't move again that they wouldn't be liable that i got hurt. Made no repairs to the room i was in. Go camping without a tent instead. You'd like it better than this hotel.

Very clean and professional

This property was filthy and our room was missing furniture. We were given the wrong keys and placed in someone else’s room and had to get new keys.

Just quiet

The breakfast was good, and the location was in a good area.

This is just an OK place to stay. The King Suite we had was two cavernous rooms with really spartan (and not very comfortable) furniture. Nothing on the walls, so it was sort of bleak. But the room was clean, the bed was comfortable, and the bathroom was adequate. Again, just a place to stay... nothing special.

The staffs were very friendly. an off course renovation was going on. Generally it was okay

Good breakfast. Property was in the process of repairs.

The hotel is in process of upgrading/updating .. I love that they are updating. I would like to see updated outside/patio furniture. I would also have put wood flooring in the rooms.

Hotel was decent but cleaning could have been better. Breakfast was good and rooms were quiet.

Dated Unclean Small Elevator smelled like gear oil. Overwhelmingly. Illegal migrate construction worker hotel No roll.away bed after it was advertised Hot water not hot Unknowledgeable staff Embarrassed i chose and recommended the stay for our guest from Ohio.

Excellent checkin room very clean good breakfast. Would reccoment

The staff are friendly and professional.

It was under construction. A lot of material left in the walking area. Like wood, electric tools just unsafe. The room was good the service was good. Disappointed the pool was closed and I wasn’t told it was closed

Closet space was too small half the closet space was used for microwave shelf.