WoodSpring Suites Chicago Addison

I would stay here again just for Ike. That is an employee who is fantastic at his job.

the room is clean,staff is very nict.

Very good

If you prefer a cleaner establishment with nice staff, this is not the place. And bring your bug spray with you if you plan to have a peaceful rest.

The frond desk was very helpful and accommodating with our check-in. The price was great.

I was there 45 minutes after the official check-in hours closed and I waited nearly 5 minutes for somebody to answer the phone and let me in The vinyl floors were dirty and the shower head hadn’t been cleaned probably since it was installed and the air vents were disgusting because they were packed with dust. The bed was uncomfortable and some of the lights in the room didn’t work either. The property overall had an odd smell about it as well, not like cigarette smoke, just stale. Pictures from the website and the Internet are extremely deceiving!

Exceptional

The check in process was easy, the staff was very nice and I felt safe for the 1 night I stayed.

Very nice clear please housekeeping is very polite

Superb

Best

The staff aren't on one accord, depending on the day and person you will get different answers about laundry services, cleaning the rooms, extending your stay etc...the room had an ant infestation. They literally drop from the ceiling onto you, they get in your food, crawl on you while you're trying to relax. The staff was told, but the issue was never addressed. The bed, terrible, my back and hips still hurt, I would have been better off sleeping on the floor, if it wasn't for the ants. If possible stay somewhere else.

The first room we had was dirty and we got a call from the front desk to see if we liked our room i told her it smells like stale ciagrettes and she offered us a new room immediately on the next floor up that was much brighter and better and clean. We appreciate the effort from staff! Probably would not stay here again though.

Clean room, good AC

Stuff is only positive part odlf my visit. . Have seen cops coming for a evidence or something, fire truck in the midle of night fire alarm go on for no apparent reason, sketchy customers start using hotel

. Have seen cops coming for a evidence or something, fire truck in the midle of night fire alarm go on for no apparent reason, sketchy customers start using hotel

Staff very helpful and everything was very chill

Pleasant

Exceptional

After driving 4 hours I arrived to the hotel 2:30pm and enter to the hotel asking the receptionist if I can do the check in she just looked at me and said very rude "NO THE CHECK IN IS AT 3PM COME BACK LATER"so I told my children we have to stay in the car waiting 30mnts to do the check in and my Daughter told me she has to go to the bathroom so she went inside but the receptionist told my daughter WE DON'THAVE PUBLIC BATHROOM! At that time my daughter saw that the Receptionist did a CHEK IN to a person and give him the room keys so My daughter go back to the car told me that and I was surprised and I went back inside and told her Excuse me my daughter has to go to the bathroom and she said " I DON'T HAVE PUBLIC BATHROOM I READY TOLD YOUR DAUGHTER" and she was on her phone talking with somebody and I told her I have a reservation ready PAYED!! we are not random people my daughter needs to go and she said "I TOLD YOU AT 3PM" and I told her Can You explain me why you did a checkin to a man if you said you can't do it until 3pm? And the receptionist starts laughing and she doesn't stop talking with the person on her phone and she was saying if my daughter told me that then she was lying to me that she didn't give a key to nobody and I just went outside and the man was there I ask him and he told me yes He do the check in so THE RECEPTIONIST WAS THE BIG LIER!!! She needs to get fired!!!she is Racist and very rude person! Never coming back with that kind of customer servic😡😡

Had to wait 30minutes for check in after 6pm. No coffee maker in room had to order separately. No coffee cups at the front machine. No shampoo in the bathroom just a soap. May be that's what they can provide for the money charges.

Superb

Cheap and clean Had to wait 30minutes for check in after 6pm. No coffee maker in room had to order separately. No coffee cups at the front machine. No shampoo in the bathroom just a soap. May be that's what they can provide for the money charges.

Superb

The staff was wonderful and attentive Nothing everything was perfect

The staff was wonderful and attentive Nothing everything was perfect

Friendly staff Some of the amenities were broken

Friendly staff Some of the amenities were broken

The floors are clean The smell of weed on the hallways ; then they advertise that they have full kitchens but is a bait and switch because you actually have to buy their kitchen items . They don’t let you get a refund if you decide to cut your stay short.

The floors are clean The smell of weed on the hallways ; then they advertise that they have full kitchens but is a bait and switch because you actually have to buy their kitchen items . They don’t let you get a refund if you decide to cut your stay short.

Superb

Exceptional

Ceiling looked like going to fall in' dirty bathroom.walls and floors

Yes

Superb

Peace stay, great staff. Bring you own dishes, none provided. But overall a nice place.

There were roches in the bathroom. No kleenex, hand towels, shampoo/conditioner, hair dryer, window would close all of the way, neighbors were loud, something very loud like an industrial engine started.on the other side of our bed's wall at 2am and shook the bed for an hour. Floors were sticky dirty. We asked for more pillows (i need them for a back condition) and was told they did not have more than 2/bed. We asked.to switch.to another room so we'd have more beds/pillows and we were told they did have more rooms. Ultimately Expedia called and the manager told clerk to get some from another room. The place was stinky. The only thing this place has going for it is Kevin at the front desk.

Location, friendliness Dogs barking at night

Dogs barking at night

Security and peaceful place Ckeaness 80Pourcent Some rude attitude of the manager Always give a call to a client who need a reservation refund Always pick the phone on time tl mind quickly about the refund statue

Room worked well for our one night stay.

willl be good . Security and peaceful place Ckeaness 80Pourcent Some rude attitude of the manager Always give a call to a client who need a reservation refund Always pick the phone on time tl mind quickly about the refund statue

Nice and clean

It was clean and comfortable The over charge me I paused in the app booking .com then I had to pay in the hotel and that’s not ok

It was clean and comfortable The over charge me I paused in the app booking .com then I had to pay in the hotel and that’s not ok

Good space

The lady among the staff at the counter was extremely rude. i would like to rate it the worst.

The lady among the staff at the counter was extremely rude. i would like to rate it the worst.

Bad

It was very clean smells very good and it’s very peaceful N/A

Old out

Comfort, location, and cleanliness. Also the front desk young man name Kevin I believe. He was very helpful, understanding, professional and kind. BARKING DOGS! I stayed next to a guest that had a dog and their dog barked constantly day and night and scratched at the door. It was extremely difficult to rest, relax, or sleep. I notified the front desk about the issue, and they contacted the guest, but the noise continued unchanged.

room was dirty. Sheets where dirty.

Expensive for those things they offer?

Nothing

Very convenient and close to where we needed to be. Loved that it was dog friendly and the fees didn’t kill your pockets People not being respectful and cleaning up after their dogs!

Clean room , pretty nice staff , they charge extra for everything & no free room service & they only have coffee in front .

Nice place but the lack of room cleaning for my entire stay was disappointing

The General Manager, Jayla, exemplifies leadership, professionalism, and genuine care for guests. Her presence and attention to detail create an environment where excellence is not just expected—it’s lived daily. Supporting her is Aaliyah, the Assistant Manager, whose warmth, responsiveness, and professionalism make every interaction feel seamless and reassuring. Equally impressive is the staff. Kevin and Ike deserve special recognition for their outstanding communication, kindness, and consistency. Every interaction felt intentional, respectful, and sincere. This team doesn’t just do their jobs well—they make guests feel valued, remembered, and genuinely welcome. I’ve stayed at world-renowned hotels across multiple continents, and what this property delivers—especially for an extended stay—is something even luxury brands often miss: authentic hospitality paired with operational excellence. If you’re deciding where to stay, stop searching. This hotel is not just a place to sleep—it’s a place that sets the standard for what hospitality should be. THANKS!! Crystal O

The staff was really nice

check out is at 11 the staff came banging on my door at 10:20 and as i told them one minute because i didn’t have any clothes on he came busting thru the door like a weirdo. They also charged me an extra unauthorized $100 fee as soon as i left for no reason. Staff is rude and they’re scamming don’t come back! I’ll never be back or recommend it.

Clean Air conditions click all night starting at 10:30 pm staff already gone and the phone did not work at all . Blinds where broken

Good stay

The bed is very poor quality, the bed sheets have many dirty spots, and the floor is extremely dirty, it looks like it has never been mopped before. Because of this experience, I will not be returning.

The room was clean and staff were nice

Breakfast

Clean and easy check in/out

Great value!

Great staff and property!

Front Desk and Housekeeping good. GM needs training on customer service and Customer concerns. Myself or anyone I know will not stay at this property again until major Management overhaul.

Privacy and facilities The beds are noisy when moving

Couch was all scratched up as if a dog was in the room. Room and even in the hallways on the 4th floor had a disgusting smell. I will not be staying here again.

Everything, bathroom the water kept running, awful customer service and loud personal

The stuff was very nice and very respectful It wasn’t anything that I didn’t like

It was a great stay no problems guy that was working was a decent guy felt welcome everything worked

Kevin at the front desk was very friendly and helpful. Rooms were not too bad, but bed was extremely uncomfortable.

Pet friendly and cheap daily rate for the area. Everything is extra money- changing linens, toilet paper, etc. AC works great, beds aren't bad, but rooms are more wiped down than cleaned. I went out and bought a few supplies to clean for my week stay. And bring shower shoes!

Disappointed that the WIFI wasn't working, lovely place otherwise.

.

Never been to a property with no curtain. No iron or ironing board. I stayed at this property i. Another state so different

The check out lady was rude for no reason at all. The guy that checked us in was the opposite very helpful and help out you the check out lady need to be like the guy and not be rude

All good

Great for 1 night stay. Spacious rooms. Clean and quiet. Close to airport.

Nice place

I have stayed in plenty of hotels but this one was interesting. 1st my door was locked by the lock bar on top. Then noticed that the fan didnt work for the small kitchenet stove top. The mirror in the bathroom was rusty and hard water stains & the sink area was not cleaned properly. There was soap scum still on the counter, as if no one scrubbed it clean. Bc the fan wasnt working it made the room smell when we would cook the slightest thing, like ramen. We tried opening the window but was only able to open it about a 1/8" out. Which is understandable for safety reasons. The bed was hard and made our backs hurt. When we asked for extra towels and shampoo (which wasnt in the room per the new law) it was fine. Kevin was real nice and welcoming. After the first night we got a knock from housekeeping. Asking if we were staying or leaving. I was confused but told her we are staying. Then get a phone call that we arent allowed to stay another night cz its fully booked. I was confused cz we booked for 2 nights. I went to front desk & spoke to some lady who was rude. I tried showing her proof that i paid for 2 nights but she didnt want to look at my email but wanted to show me her monitor. It was annoying until finally i told her my name the 2nd time, she said "oh crap" & said sorry but yeah. Youre right. It was such a hassle and apologized for my temper. I dont think we will be staying here ever again.

Front desk lady was rude , floor felt dirty and bathroom was dirty

Nice building, but the room was dirty. Dirt on the room floor, the nightstand had something spilled on it, and hair in the bathroom floor.

I tried to do an early check in as I’ve booked stays here several times. the girl at front desk was rude and wouldn’t hear me out. she told me she was canceling my stay so I booked a room somewhere else and was able to do the early check in. I would appreciate a refund. when I asked for her name she wouldn’t even provide me that much. HORRIBLE CUSTOMER SERVICE

They claim Hotels.com never made me a reservation so hotel was sold out and I didn’t get a room. The 2 women working front desk were so rude and unprofessional I would never attempt to stay there and I Highly Commend no one staying there.

Ants in rooms / beds

Yes

The place was overly dirty and had stains everywhere. People were smoking and it smelled like it all through our room and it was hard to breathe. I brought it up and nothing was done about it.

It was clean and Kevin he is a great guy but the thing that I didn’t like was that we have to buy the toilet paper. The washing machines don’t work very well I had to pay twice and card only. But other than that good condition we did like it.

Nobody was at the window during check in at 3.30 in the afternoon. People were waiting in the lobby to check in. Someone was smoking right next to me in the other room. It’s cheaper than any other hotels, so i guess I should have not had too many expectations. Just would be nice to have a person at the window during normal business hours

The bathroom was Very dirty, the chair in the bedroom was old and so dirty i was so disappointed I will never book it again.

No night stand.

AWFUL. Check in went ok until w le got to our room. Tub/shower not cleaned, floors slippery

Roam was ok. Just an average room. There was a bit of confusion with the pet fee. So check in took a bit longer than anticipated.

Clean room, good appliances with full-sized fridge, good air conditioning, and polite staff. Would book again in the future.

It was a comfortable space with good appliances and helpful staff. Had trouble with adding wifi, because you must call to set up

Had to wait 25mins for Check in although there is no que or member waiting in the line. Was asked to wait until morning to get an extra blanket at 9pm in the night! No one available at the desk for check out either at 5am in the morning! Terrible service, will not visit again!

Bugs and no one at the front desk

We stayed at Woodspring suites Father's day weekend for a bowling tournament which was very convenient because it was right around the corner. The only thing I really didn't care for was receiving a call asking for payment before we arrived to the property, the clerk stated that they were booked and would sale our reserved room if payment wasn't received by 12pm which is crazy because check in starts at 3pm per the property. We were confused and hoping it wasn't a scammed because we have NEVER gotten a call saying our reserved room would be sold if payment wasn't received by a certain time. So if this is the case then the reserve now and pay later option shouldn't be available at this property.

The floors in both rooms were extremely sticky, there was dog treats in our pull out couch and the bathtub in one of the rooms had a very large clump if hair stuck to the floor of it, and both rooms smelled like very old mop water... it took me forever to get checked in because they couldnt find my reservations, after i was on and off the phone with the hotel and expedia because they were sold out of the room i had already paid for.... not sure how that happened if they were available when i paid for them..? But the staff was nice and gave us a free towel trade in..... 🙄 def wont be staying here again...

We asked for an early check in but didn't get there early - first room wasn't even serviced. Second room was midserviced. Elevator never worked (4th floor) and wifi inoperative the whole time - need a refund....

2 stars are for the office guy and no roaches. Super chill dude. On the other hand the room has dirty sheets with other peoples hair on pillows and sheets. The ac unit air smelled like dirty mop water. Floors smelled like dirty mop water. Over all we stayed because there was nothing else for the budget. Never coming again!

This was the first time I stayed at WoodSpring suites n definitely the last. No complementary shampoo/conditioner and I was refused extra towels. Stayed there for two nights n we just wanted fresh clean towels. Our flights were delayed n checked In over the phone. When we finally got there, it was after hours n we had to wait a good 20 minutes until someone came down to let us in. I had to call a second time just to make sure that we weren’t forgotten. I wouldn’t recommend this to anyone.

I really enjoyed my stay and look forward to staying again.

Our room was quite dirty. There was food all over the tap in bathroom sink. Shaving hair all over counter and sink. Hair all in bath tub. What looked like blood all over phone.

.

Very nice staff, nice room , clean. The one thing that I didn’t like was the fact that I could hear feet all night long.

No coments

Room bathroom door had a hole in it at check in, the TV remote didn't work at check in either.

Wonderful hotel

The rooms are nice. The area is quiet. But we had no phone or working TV the whole week. Said they would send someone to fix it. They did not

My bathroom faucet needs to be repaired hot water is leaking 24/7

Tha bathroom tub faucet is Leaking hot water.

They never cleaned the hallways or elevator well at all. I found multiple roaches in my room. Guests were always smoking weed inside the hotel. Cars were being broken into. Staff was very rude and unfriendly the entire time.

Nice staff and nice rooms! Quiet

Me siento conforme con el servicio

Awesome staff very helpful kindness thank you

Nice

Very clean the common areas are cleaned every day halls and all. They take pride in there duties!!!

Staff are awesome employees. Thank you for there service.

There was a roach in the room other than that it was a nice stay you need to exterminate the building .

Favorite place to stay when I’m in town

Too bad poor service booked at 3pm and my room was not ready

Favorite place to stay when I visit…

Great place

Everything was fine

It was noisy at night

Property was clean they was hair in 123 and 124 shower and room smells musty

The staff are awesome employees.

They don’t have enough pillows or blanets

Mucho olor a marihuana, y que no limpian las habitaciónes solo si pagas adicional y allí dice que cada 14 días limpian y solo es si pagas debería ser un derecho por estar alojado allí por lo menos una vez a la semana no te dan cambio de sábanas ni toallas

Ask for towels and tell me that i have bring down the ones I have so they can wash them and then get them back!!!

Do not be fooled by the photos online. This hotel is neither new nor safe. When we called ahead, Jayla, the supposed manager, was rude and unprofessional. Upon arrival, there were no staff at the front desk at the 3 PM check-in time, and a long line of guests, all experiencing the same frustration. Despite booking in advance, we were told to come back later, as were others. Jayla showed no concern for guests and was not accommodating. Guests warned us it could take 2-3 hours for staff to respond to any issues. The card reader on certain doors didn’t work, forcing guests to prop doors open with rocks, creating a major security risk. The rooms lacked basic amenities like shampoo, body wash, and towels, showing how little care the hotel has for its guests. Despite a few positive reviews online about Jayla, they seem inaccurate. On a positive note, one receptionist with dreads was kind and helpful. Overall, this hotel needs better staff and a new management system. Do not bring your family or kids here.

I was given a room that was not cleaned properly it was very disappointing. I expected more for the price.

They didn’t have the correct room type for us, the floor was damp the entire visit, the towels had hairs in them, there was a fly in the room, no iron, the bed squeaked, most outlets did not work, only one pillow for two guests.

I book this hotel a week and a half before my stay when I got there they told me that they sold my room to another Person that paid more than what I pay so they decide to sell my room to another person for that reason I was disappointed because I had two handicap parents, one on a wheelchair and the other one with the walker and since I didn’t have no room, I had to go around back-and-forth on a Uber to find another hotel where I end up paying three times more that what this people charge me, I talk to the manager and they didn’t care about that my advises Done book this hotel in advance they won’t take care of you if somebody comes in as a walk-in and pays more than what you book it for, they will not respect your reservation. they are verry rude And if you try to talk to the manager on the phone they will put you on hold for more than 30 minutes

The staff was ok, room service not to good, you have to take your garbage from your room to the domster.

Cuando llegamos el lobby estaba cerrado y tenia un cartel para llamar a un número y nos informaron que no teniamos reserva.

The showers had no handle. The door was very noisy and the whole hotel smelled like asian food. I don't recommend this hotel to anyone

Fridge was old and seals were dirty

What was nice was the ability to cook. Cons the room was not properly cleaned, the bed was not comfortable, linens and towels were minimum. It seemed they very cheap and didn't to provide soap. People who stay longer causing trouble. Fighta and police on the premises to keep the peace.

Customer service staff was rude and unprofessional needs to be fired .

The only positive thing I can say is the laundry room was nice. Slot of strange people walking around at all hours day and night.the final night I was there some guy was beating his girlfriend in the parking lot. Police were called.loud music at various times during the night and early morning hours.if you can afford a little more money, you're better off spending it somewhere else.

The place soom like lots of familes are using it as residential. Spent nearly 2 weeks and it was better than expected for the price.

Front desk opened each morning late. Front desk staff not customer service oriented, came across as rude when asked questions.

The women that works there evenings has terrible customer service! Doesn’t say hi or even acknowledge your there

ITS A VERY NICE AND UPBEAT ESTABLISHMENT.......I ENJOYED THE STAY ONLY THING I DIDNT LIKE WAS THERE HOUSE KEEPING SCHEDULE BUT OTHER THAN THAT ITS A NICE QUIET LOCATION WITH NICE PEOPLE

Rude staff and a lot was missing in my room…

Staff is rude, my room didn’t have a couch, garbage bins, or even enough towels. I didn’t have soap or little shampoo bottles. It was quite possible the worst hotel I’ve ever stayed at. The manager is unbelievably rude and talked to me like I was a child who was in trouble.

Very nice property

I booked a hotel on hotel.com. It was confirmed. When I arrived to the hotel, there were no rooms available. I then had to find another hotel and rebook. I am not happy with this experience at all!

I booked a reservation through Hotels.com and when i drove all the way over there....the office was closed and couldn't even check-in!!! And did not receive a refund...in fact both the hotel and Hotels.com refused to refund me because of policy!!! I will never stay there because of that and not to mention...the parking lot wasn't plowed, barely any lighting and looked very dirty

not clean,and staff is rude

The front desk lady. She is short and mean! Jus rude for no reason.

The property seemed to be fairly new, however the rooms were not well kept. The first room smelled like cat urine. The bath was minimal setup. The second room was plain with no remote for the TV and there was what looked like cleaning solution that was spilled on the floor at the bath and dried up. The wasn't a shower curtain in the bath and not even a cup to rinse your mouth or get a drink. The bath had a wash cloth and a bath towel. I guess they don't use hand towels. At 10PM they leave the lobby closed. When i left at 7AM everything was locked down and a box was there to put the pass card. Never Again!!

When I finally hit the 14 day limit and asked for the cleaning, they still did not do it the following day. made me wait another day . Why ? 16 days before a cleaning ? They hand out toilet paper like it's made of gold. have to go to office because they only give one roll at a time. Have to trade in towels if you want clean ones. The day I had to leave, they hassled me every 5 minutes after the 11:00am check out time, even though the place was empty and there was no need for pushing me. I stayed there 3 weeks but they couldn't give me an extra 40 minutes to move everything out ? This place is a joke with clowns for staff members. No ice machine. It took 3 days to get the service guy to address the remote not working - by that time I had already taken the one out of the gym to use in my room.

You don't leave an extra roll of toilet paper? Who goes 14 days with one roll? Then you have to beg for another roll at the front office like it's made of gold ? They clowns attending the office are more interested in carrying on conversations with others, while we have to stand there and wait for them to finally get around to help us? My remote did not work the day i arrived, could not change a channel on the TV. Went to the office. They said "the guy will fix it as soon as he comes downstairs after his break". An hour later, I went into the exercise room and took the remote from there and left my piece of crap in the gym. Two days later, someone came in and left a new remote. TWO DAYS LATER ?? No ice machine. Only get 2 towels and two washcloths (they must be made of gold too!!) - asking for clean ones seems like a real sacrifice for the office staff. Basically, your hotel sucks big time. Worst 3 weeks stay of my life.

No control for tv. Not clean.

The woman at the desk was friendly. Don’t expect much other than a clean place to sleep. The people staying there were also very friendly. Overall, not bad at all.

I DONT RECOMMEND THIS HOTEL FOR ANY TYPE OF BOOKINGS. Property is a complete mess. It took me 30 mins to initially check-in, just to come find the room smelling like cigarettes. Although its a non-smoking hotel. They gave me a second room but it was filthy, like the previous people had just left. They gave me a third room and it smelled like curry. All that took a total of 1.5 hrs. I just had to leave after that, thanks to expedia for looking for a different place for me.

Room had cacroaches !! hotel did not fully refund me !

Nice.

Awful

In the room missing the accessories as shown your on website

Was nice and quiet, we spent a lot of time connecting

The hotel was really clean, but there isnt an ice machine, no tissues, in the room, no shampoo, the bedframe was wicked sharp, cut my leg open, no staff, key cards didnt work after 24 hours, no hair dryer in the room.

Tasha is the best! Helped me with everything I needed. Resolved all my issues I had with Hotel.com payment.

Everything costs extra: internet at a reasonable speed, fresh towels, room service, nothing is included! You can’t even have anything like Amazon delivered to the front desk! They will turn it down and send it right back! First and last time I stay at this place!

Basic sheets, toiletries, no frills no thrills whatsoever. Then someone came to check the toilet for a leak and sprayed the room for pests... there was no prior notification and there was no follow up afterwards.

No tissue & cold in the room

Excellent service

Didn't have shower curtain when checked in. Didn't notice until morning and found out no one would be there until 9 am. No soap, shampoo or TV remote on check in either.