Marriott Albany

Quick and professional check in rooms are clean and spacious.The bar is an experience and the food there is excellent

Spacious, quiet, well-appointed room with a walk-in shower and quality towels. Nice bar, great fitness room, and plenty of parking. We will be staying here every time we’re in the area!

Hotel Bar on site is a ++++

Huge hotel! Everyone was very friendly!!

Excellent breakfast

Marriot. We used the coffee maker for hot water to make tea as well as the iron. I appreciated the shower and toilet were separate from the vanity and mirror which made it easier for us to get dressed. I would not stay there again.

Very nice staff. Clean comfortable room at a great price.

Not available

I went as a group and had To pay. It was a badketball Termiment. That was the only tick

A

Dirty room, broken fridge..

As far as cleanliness it was, also comfortable and the staff was friendly. But not so much so as to change my mind at ever staying at this hotel again.

Stayed for Siena University graduation, easy to and from school and downtown. Clean tidy, friendly staff, good deal on Expedia.

We went for our daughter’s graduation. Had 5 rooms total and almost every room had issues, from our air conditioning not going below 73 to others with ac and tv issues. Very overpriced for the hotel and I’m sad to write this because I love the Hilton brand.

Quiet room and comfy bed! We will def stay there again.

Overall I had a good experience.

Clean and was at a meeting held here

good location

Convenient location for convention center and shopping.

Great location and clean

The room was clean, pool was closed but other than that great stay!

Great place for a break before driving out to Cooperstown .Awesome bar staff Jonathan and Jamie. Highly recommend!

Body gel was empty and the bathroom was not clean.

Body gel was empty and the bathroom was not clean.

Best hotel I’ve stayed at in a while! Had a great time there:

The staff at the bar were very nice and friendly. Really made us feel welcome. Excellent representatives of the Marriott brand.

Very close to airport and has shuttle!

Room was great and spacious.

Great.

The staff was very accommodating and helpful. My room was great. And the cocktails at the bar were delicious!

I left a message at the property although it was perplexing that a call to the hotel was not answered. I was at no time advised that the reservation was made by a third party. IT WAS APPRENTLY A SECRET That EXPEDIA WAS BROUGHT IN AS A THIRd PARTY. The next day I received a call from the hotel saying they could not cancel the reservation because t hey did not get my message until the next day. So I had to pay one days fees and the second day was then cancelled. 😡. I feel that was deceptive. What’s I did cancel the day before. It is fraud if the big hotel change has a policy that is not made public and this results in the consumer pays the price. I had been a Marriott Bonvoy member years ago. This was not the policy then. It is quite a surprise to learn they are unable to have a person available to respond to a customer during weekends at a hotel property. I don’t expect to renew that membership!

We’ve appreciated the hospitality of the teams

Breakfast was not offered, the room was not clean, the LED lights didn't work, there were light bulbs out and the hotel had no wifi for the entire stay.

The location was very convenient Very dirty, needs a good deep clean

The location was very convenient Very dirty, needs a good deep clean

I have a lovely stay

Floors were dirty. And plumbing was gurgling quite often. Nothing was overflowing, but I was concerned that I might wake up with flooding…..they did give me an extra hour for departure. So that was nice.

The hotel room itself was on the rundown side. Hairs all over the shower. The room door and door connecting to the neighboring rooms were both

Great place for relaxation and to enjoy the Albany area.

Not really

Lobby is nice and room was clean. Rooms are a bit dated and could use some updating. Parking lot and garage are terrible. Big potholes and the garage hasn’t been cleaned in a long time. Needs paving bad.

The room was spacious clean, the view was decent. I can’t be on the other amenities because I just needed the hotel room.

I stay here about 4 times a year and I keep returning because of the friendly staff abd the great amenities.

Hotel is extremely dated and dark. Worst Marriott I’ve stayed in.

Breakfast and dinner menus along with staff were great. Beds are great, outlets are warn out, shower and

I didn't have any. Rooms clean but no Wi-Fi it was down.

The bedding was Nelly and not clean. It was also put backwards. N ok WiFi, TV didn’t work couldn’t see any other channels. Carpet is so dirty that it left black marks on my feet. Smell of the hallway was distinct also the second night there was a huge group and they were very noisy at 11:29 till 12 am. And in the morning the were noisy again waking each others. Overall I don’t think I’ll choose Marriott again.

Well maintained for an older property

Nice

Wasn’t the first time . Service is always A-1. Staff is excellent and the ambiance is nice.

We had a terrible stay. We were given a room that was either occupied or not turned over. When we entered, the beds were unmade, food in the garbage, cups on the counter. The front desk gave us a new room. The new room had a terrible odor but we decided to stay. In the middle of the night someone was trying to enter our room, opening our door. I had the inner safety lock so they could not come in. When I spoke with the manager he told me no one could come in without a key. I feel like there was an error and I was unhappy with the resolution. They offered me extra Marriott points, however given the lack of safety while traveling alone with my daughter I expected more. I was very disappointed.

This hotel is in need of some tlc. Outside the parking lot is full of potholes and the sidewalk is uneven, which is hard to navigate if you have any mobility issues. Staff were courteous. On the way to the room we saw empty alcohol cups littered on the floor and the ice machine was broken. I side the room- the toilet paper holder was broken, the space in the bathroom was TINY, and the shower has some dirty caulk. Plus the shower handle was very loose. WORST of all the ac/heater made an huge noise that woke us up over and over all night long. Over all I was not happy with this room and will not book again.

Staff was professional and responsive.

Excellent

Wonderful hotel, nice and clean

no comment.

all was good

The food options were good - just a bit pricy. Overall great experience.

Inattentive staff, poor night shift workers, stale and sour breakfast items, odd smell

Room was clean and well laid out. Hallways clean. Staff courteous. Price reasonable. Thank you!

Check in process was quick and easy, restaurant on site made things convenient. Very kind staff, room was big and good for what we needed. Nice stay close by to shopping and restaurants.

Didn't use the breakfast or the bar unknown to review. Some of the doors in the hotel were broken and not working so it made your walk to your vehicle outside longer than it should have been

Room needs a cleaning and an update. Peeling paint in the bathroom.

The restaurant and bar was overpriced by 200%, and the employees were extremely rude. They failed to realize that guests are staying in Albany, not NYC or Miami.

The property had trash all around it in the bushes,in the parking lot around the side exit doors,it was pretty rough,but when you get inside it's beautiful and clean and well taken care of,the staff were amazing and the restaurant deserves a shout out too! Thank you

From the moment we arrived the front desk staff and the restaurant/bar team were outstanding - friendly, professional, and genuinely helpful. They really set the tone for the great stay. We stayed in room 538 which had a king size bed that was incredibly comfortable. The room was spacious clean and had excellent blackout shades, which made it easy to relax and sleep. The only issue we ran into was the morning cleaning staff starting around 7 AM. There was a lot of loud talking near the linen room as if people were shouting across a long distance. One morning, I had to leave early for errands and could clearly hear someone talking very loudly again. When I opened the door I saw one of the cleaning staff on her phone, using a hands-free device speaking loudly from inside the linen room. I asked why are you so loud and she just smiled without saying anything. It felt inconsiderate to guest who might still be sleeping. Aside from that everything else about the stay was excellent. The hotel itself the amenities and especially the front desk and the restaurant staff made the experience extremely positive. I would definitely stay here again - I just hope management can address the early morning noise from housekeeping.

Room was decently clean. Stay was not good due to horrible internet service and the streaming services on the TV was not working. When I asked about the streaming service, the front desk agent was very sarcastic in saying that "it's not going to get fixed tonight" which I did not find funny at all. The TV had just a limited amount of channels. The room also need better lighting. However, the shower was awesome with good water pressure. Overall, my stay was very disappointing which is not what I expected from a Marriott property. Ray

Rooms are nice as always like Marriott standard.

Stayed for one night. The room was decorated in a calming manner. Was there to just rest and it was great!

They were very accommodating through every barrier. A-1 service

The WiFi was down

Rude staff. No wifi. Terrible drinks.

Everything was fine except for the bedding. All the pillows smelled like body odor bad. I can’t figure out how the cleaner didn’t smell them when changing the bedding. I didn’t use them and their systems were down soo their phone wasn’t working to call the desk. Everything else was fine.

Breakfast including coffee was not included, Come on Marriott you can do better!

Staff notified me that this had been going on for two days, yet they didn't tell me until it was time to check in. I had to spend an extra $50 a night for another hotel. no offer of free dinner or reduced rate to stay there if we wanted to deal with this big inconvenience. no internet means no wifi- no streaming etc.

Bad

No WiFi, was in town for a test and needed internet so that was a major bummer

I had to cancel my second night because they were not able to provide me with a room key. I was told they will refund my second night.

No internet which I needed. Whole system down. Ni room keys. Couldn’t leave my room without waiting for an escort to walk me back to let me in. Ridiculous. I had to cancel my Friday stay which I expect a refund or no charge. It still wasn’t fixed Friday when I left.

Room was VERY far from the parking garage. There was no internet or streaming available so the front desk asked if I wanted to cancel. I didn't, but was surprised they didn't offer a free pastry or muffin with their morning coffee(4 .00 dollars) as a trade. Especially since most places have these for FREE!! lol. Walk from garage to room was way too far. Will not stay again due to this.

Pool and workout room were nice but no sanitization spray in workout room. Our room was not super clean as I would expect for a Mariott. No conditioner or body wash in shower, WiFi wasn't working. For the price, 😀 would expect a bit more attention to detail. As always staff was friendly and helpful

The internet was not working which required an escort to your room every time you needed to get in.

staff were very friendly.

The hotels systems were down so we had no room keys. We jad to be let into our room everytime we left. The room could use some upgrades. All in all, it served its purpose

Not much We did not have a key to our room. The system was down and I felt unsafe in my room. I also got a call at midnight asking if I was going to check into the hotel. It was the WORST hotel stay I ever experienced!!

Not much We did not have a key to our room. The system was down and I felt unsafe in my room. I also got a call at midnight asking if I was going to check into the hotel. It was the WORST hotel stay I ever experienced!!

Very nice and attentive staff. Did a great job handling the computer problems so we could still enjoy our stay

Room wa dusty and wifi was down and key cards didnt work,we had to get let in room everytime we re-entered and guess what they did to compensate yeah nothing..Was asked did i still want to stay.Well after a 3 hour drive and Saturday night what options did i have.Why is it that the customers always the one that loses out.the hotel got there full payment..Do better Marriott very disappointed

WiFi didn’t work, workers were annoyed to wake us to the room (room keys weren’t working), loud people in hallways

WiFi system was down, key card system down, had to find someone to unlock and lock your door every time you wanted to leave the room very inconvenient

There was no WiFi and no room keys . The room was also dirty

Love there shampoo and conditioner, very nice room friendly housekeeping staff.

Nice room friendly staff

Staff very helpful and friendly. Comfortable beds nice pillows & good restaurant. excellent location.

This is a nice hotel overall. Rooms and facilities are solid. The computer systems for the hotel and the wi-fi were not working for the entire stay. The staff was required to walk you to your room to facilitate entry.

This is a nice hotel overall. Rooms and facilities are solid. The computer systems for the hotel and the wi-fi were not working for the entire stay. The staff was required to walk you to your room to facilitate entry.

The staff was great and our room was very clean.

Exceptional

The front desk staff were fantastic. Food at bar downstairs was very good.

Fairfield brand is much better.

Room was clean, bed was incredible, only issue was coffee bar was not stocked correctly. The majority of coffee packets were decaf😣

Clean room, friendly staff. Would stay again

I didn’t think the properties were $300 for one night but the hotel in bed was beautiful but for one night $300 is not worth it even if there is a concert in town

The bar area was buzzing all day during our convention with people talking and socializing. One of the best places to stay in Albany.

I didn’t think the properties were $300 for one night but the hotel in bed was beautiful but for one night $300 is not worth it even if there is a concert in town

yes

Someone was smoking marijuana and the smell was a little bothering check-in. Staff was very friendly. The staff member today when I checked out, put me on hold when I called down and never answered the phone back and then when I did call back, put me on hold again, but all in all must stay was OK.

Clean room … very friendly staff .. restaurant and bar on the premise …

The toilet wasn’t completely cleaned. We were switched to a different room upon arrival, and not compensated for it. We also were charged extra for no rhyme or reason.

Beds were comfortable. Bathroom. Why is the shower door right by the door to open it? It moves the floor mat so you don’t slip getting out of the shower every time. Simple solution would have been for the door to be on the other side as it’s also really annoying to have to reach through the freezing cold water to even get to the handle. Ice cold water comes out, your hand shoots back and then you have to put your hand in until you can figure out and get the water warm. Sounds small to some but I have RA and right in the AM after using warm water in the sink to help my joints and went down the drain when I got in the shower. The internet kept going out (even the manager couldn’t get online and had to write down the snacks I got to charge when it came on). While I’m sure he did everything he could, we could all feel his stress and he had no help up front that I saw. So kiddos to him but he should have had staff to help. The fans are out as heck and obnoxious. You either have the heat with the loud fan or no heat. You have a pool and kids swimming hut all windows are clear as day for ANYONE to see inside. From my 6th floor room I could look and clearly see into the pool. Protect your guests privacy better.

Beds were comfortable. Bathroom. Why is the shower door right by the door to open it? It moves the floor mat so you don’t slip getting out of the shower every time. Simple solution would have been for the door to be on the other side as it’s also really annoying to have to reach through the freezing cold water to even get to the handle. Ice cold water comes out, your hand shoots back and then you have to put your hand in until you can figure out and get the water warm. Sounds small to some but I have RA and right in the AM after using warm water in the sink to help my joints and went down the drain when I got in the shower. The internet kept going out (even the manager couldn’t get online and had to write down the snacks I got to charge when it came on). While I’m sure he did everything he could, we could all feel his stress and he had no help up front that I saw. So kiddos to him but he should have had staff to help. The fans are out as heck and obnoxious. You either have the heat with the loud fan or no heat. You have a pool and kids swimming hut all windows are clear as day for ANYONE to see inside. From my 6th floor room I could look and clearly see into the pool. Protect your guests privacy better.

It was a nice stay. The ballroom was beautiful and the hotel staff was very nice and helpful.

The room was spotless and the bed was very comfortable!

The beds are so comfortable. The fire alarm and the flashing light in the room that flashed all night in our room.

Superb

The beds are so comfortable. The fire alarm and the flashing light in the room that flashed all night in our room.

Staff very pleasant and helpful to ensure I had a good stay

Had lots of trouble getting my key to work having me have to go up and down the elevator to change it ( twice) and finally had to change rooms. Seems like not much help to help a guest with luggage and/ or problem solving.

Clean and people are very friendly. In house bar and restaurant are way above par! Services was friendly and attentive! Front desk was fast and professional! We will be staying there again on our way home for sure.

I expected more from a Marriott. The room was fair overall. It was clean and that is a plus. Cold air was blowing in through the closed sliding door and when I attempted to shower, there was nothing but scolding water, no matter which position the faucet was in. It made for a really crappy day as I had to get bottled water from the room and use that to wash. That was at 4 o’clock in the morning when I had to leave. My wife and son were also unable to take a shower and that was right at 12 PM check out.

The staff were super nice and patient. The beds were comfortable and the sheets were great. Large Gum as well.

Great hotel

Clean room! Great staff

Everything

It was excellent. Professional. Convenient. And the hosts and team were very helpful. I also had especially great service just when I needed a coffee and it made the whole stay. Shout out and thank you to Claudio, all around excellent hospitality and salesmanship via true care and hosting.

Great customer service

This was a super clean and nice hotel . Bed was great and all employees were super friendly, l will be staying here again!!!

Room was clean and comfortable

No breakfast, no free internet, they make double withdrawals from my account 491 and 432 for 3 nights and I complained at the tonight . On the morning I discovered that they make third withdrawals with 133 $ and after long negotiations, they removed only one of them. Horrible

Great airport crash spot. Room keys couldn't be produced or provided because of a malfunction, which was inconvenient, and I never did see a breakfast, so maybe it ended at 8AM? Other than that, solid stay.

Service and check in process.Employees went out of there way to make sure we were comfortable.

Clean room, friendly staff, nice amenities

Close to airport

Super clean and friendly. Dinner and drinks on site. Shuttle will take you around town. Such a nice place.

Convenient location, easy check in. Rooms are clean and such comfort beds.

Hard to understand a room being rented without hot water

Note that there is no breakfast included.

Sydney was so friendly and welcoming when we checked in. When passing her counter on our way to dinner she gave us a warm & friendly greeting. Bed was comfy & room was very clean. And another staff member really helped us track down a trucker who needed directions to the Marriot. She was a HUGH HELP.

Room was clean and

I wanted to share that my stay at the hotel was pleasant. It was a good hotel.

V clean!

Check-in was made easy and simple. The staff was very kind and accommodating. The room was very clean well organized and warm on a cold day which was welcoming. Did you get a chance to go to the bar but it was open till 11 PM which was convenient. In the morning we were able to get coffee and a cappuccino. The barista was very kind and friendly. Overall, I really enjoyed my stay and I’ll definitely be staying at this hotel again!

The staff were friendly but I had to wait to check in. The room key machine wasn’t working so we had to be escorted to our room and let in. The bathroom was super dated and was clean enough. Housekeeping knocked at 8am which woke us all up.

CONS- Hotel rooms, bathrooms and hallways are dated. Walls are super thin because I could hear my neighbor snoring all night. Wifi not included with your stay.

Very clean and comfoy

room and staff were the best ill stay there again thank yo

room was very nice and clean

The shower area was dirty

yes

My daughter had a beautiful stay here, everyone was great.

Very clean and pleasant

Hot water took about 5 mins to come on in the shower. Room was average clean, not super clean

Good hotel. Got stuck in Albany due to a snowstorm.

Spacious room, friendly staff

The staff was on point. Food at the restaurant was good. It was a nice stay after a long travel day, thank you!

Very clean

Overall it was a good stay.

Everything was good experience

The best hotel I ever had! Clean, quiet. Room is comfortable and warm!

Had to change rooms 3 times to get a room that was clean. After the 2nd dirty room I asked the manager to have housekeeping find a clean room for us that had been vacuumed and with clean sheets. Person that checked us in never even apologized.

Comfortable bed

It was in a convenient location to Albany International Airport and they had a shuttle to take me there early at 4:00 am

Staff were very nice. Tthe bed was comfortable.

Staff was very helpful, surroundings was nice. I had a litte issues with my room and staff was very prompt and switch my room in a timely fashion, they even assist me with my bags.

Staff

great Marriot service as expected, and the properties are at their standards.

The room was not that clewn but the staff was amaazing

Everything was wonderful the service was exelent ...etc i love my stay definely will stay again

Front desk staff was very rude and condescending

I didnt book in NY but in OR

Good spot

It was good

No microwave in the room is just not acceptable....

I tried reaching out to Stephanie the GM. She never called back. Both rooms had hair all over. Dust was in the rooms. We had two rooms and spiders in them. I will NEVER stay here again.

The beds are very comfy, best sleep I had while traveling! The staff at the bar/restaurant are great.

Staff was friendly, checkin was quick. Room clean. Well stocked room. And it was a quiet sleep.

Good overall. Marriott’s are always good.

Passable

Nice front desk lady

Friendly staff, clean room and common areas, and great location and close to amenities.

Overall it was nice, but we had a better experience in a cheaper hotel.

Clean room

Very clean, very nice location

Yes

Great location. I was very satisfied

The room was clean, the staff was nice and very accommodating. Late check out was requested and they allowed me to stay late with no issues. Great receptionist staff and very friendly.

Clean room. Quiet and amazing hot showers. Beds were very comforatble.

Needs lots and lots of improvement need better lights in the room we were there to attend the wedding but hardly any lights there to get ready the plugs were way to far from the mirror, washroom needs big upgrading, need better pillows, the amount i paid for 4 days was was too much should be a 1 star hotel. will never stay in this hotel again.

It was clean.

Nice facility. They're not preference anytime I visit Albany.

I did not drink

Le prix est loin de la qualité servie

Clean room and friendly staff

Thank you so much for easy travel in Albany!

The fridge/freezer was not working, but a call to front desk had repair done pronto and it worked fine.

Nice convenient stay

Easy and friendly check in and clean

Svc at the bar was great. Food was good too.

Staff was excellent; professional. Accessible for food near by. Safe neighborhood.

Clean and spacious room..the sofa bed was a big plus...everything in the room was perfect..from the lights,bed,pillows,AC and lights..staff were so helpful and respectful from the front desk up to the shuttle drivers...i enjoyed my stay in this hotel...will come back again ..

Good stay

Very clean hotel

Great Staff

Staff was wonderful and very polite

Good place

The bathroom shower was not clean at all… rest of room was great!

Had a good one night stay

Quiet,clean, comfortable bed,spacious room

Staff friendly and helpful

Great

Garbage in hallways. Tears in wallpaper in room

D

I am writing to formally express our disappointment regarding the unresolved issues we faced during our recent stay at your establishment. Upon checking into our room, we immediately noticed that the air conditioning was not functioning, making the room extremely uncomfortable. Additionally, the main light switch was defective and could not be turned off, which further disrupted our experience, especially during the night. At 10pm, we promptly informed the front desk about these problems and requested a room change. We had to wake our kids up for this matter. We also asked to speak with a manager to address our concerns. The front desk employee assured us that a manager would call us back to follow up on the situation. Unfortunately, we never received any communication, nor was the matter resolved during our stay. Given the inconvenience, lack of basic room functionality, and the absence of any follow-up from your management, we find this experience far below the standards of service we expected. We kindly request a refund as compensation for the significant discomfort and poor customer service we encountered. We trust that you will take this matter seriously and address it promptly. We look forward to hearing from you.

The property was dated and tired

Nice area

The floors were visibly dirty, the bathroom appeared not to have been properly cleaned, and there were black, mold-like spots in the shower. For the price we paid, we expected a much higher standard of cleanliness and comfort. While I want to acknowledge that the front desk staff was kind and accommodating, the condition of the room made our experience far below what we’ve come to expect from Marriott. It has certainly made me hesitant about choosing other Marriott locations in the future. I hope you’ll take this feedback seriously and address these issues to improve the experience for future guests.

Unbelievable , we called the hotel ahead of time to arrive around 1am and made a sure 2 people -2 beds and when we checked in the room is not available . only one bed and roll on bed only. Never used this place again and they told me that HOTELS.com fault.

Quick and easy check in

It’s old and dirty everywhere

Great stay

We stayed at the Marriott to attend our son’s graduation from University at Albany. The location was great, it was so close to all of the stores and restaurants which were so convenient. Great bar and restaurant at the property where we had breakfast. Staff was friendly. Our room was okay, the bathroom was a strange layout, the toilet was so close to the shower. You had to be careful not to knock your head on the shower door. However, my father stayed in a room down the hall from us and his bathroom was fine. The hallways could use some updating. But it was a clean space and the hotel met our needs.

Great Customer Service. Everyone was very accommodating. Thank you !!

Unable to get breakfast before a conference and not open for lunch.

Super fast check-in and helpful reception

Evening staff very friendly

Clean, practical. Close to the airport and dining options. As advertised.

I love the location and food options . Very nice staff

It was good. Nearby location to my mtg. Very quick room service. And food was good.

.

Great

Get to room. No water bottles. A full Marriott at $250 a night and they can’t leave water in the room? Is this Motel 6? Called front desk for water. Phone rings three times then disconnects. System is broken. Went to front desk. They are busy. Wait in line for water. Desk staff is nice. They have already told manager rooms should have water. Manager has not made it happen. Next morning for breakfast. Pancakes and crispy bacon. 20+ minutes for food. Bacon is soggy. Sorry they are waiting for the oven to heat up. Ate the pancakes (excellent) and left never got the bacon. Waitress said she told them first time bacon was wrong. Why did they serve it? Overall this facility needs a new general manager.

.

This hotel was honestly amazing. The bed felt like I was laying on a cloud. It had the best shower head I've ever had, in a hotel. The only reason I'm giving this a 4-star is because both the indoor and outdoor pool was very cold. My son was very excited to have a pool and we didn't last more than 20 minutes due to its temperature.

I will use again, but please update equipment

Pleasure

It was fine.

Specifically requested to be in a quiet area they put us across from the ice machine and throughout the night younger people were running back-and-forth in the corridor. In addition, the housekeeping service kept knocking on the door or just simply trying to open the door to the room from 7 AM on, I am requesting that you refund our nights stay which was Friday night. We spoke to Bobby Saturday morning at the front desk and she said she would reach out to the general manager about this

The only thing I did not like was not even a courtesy bar of soap in the bathroom

Staff was great! Due to Microsoft world wide outage, they could not program keys so they had a LARGE amount of extra staff to let people into rooms. Even after running around all day, folks where still very pleasant at 9PM

There was a smell on the hotel floor we were on, tapwater was always running hot no cold water, bathroom was really not clean

Nice and clean

Good location with lots of restaurants nearby

Staff cancelled my reservations but did resolve it for me. Not sure why they thought it was for the previous night. Overall nice hotel.

I’m requesting a refund I have pictures. My room was not up to standards. The bathroom was dirty. The shower was dirty. The body wash was empty and the air conditioning was making a banging noise every 30 to 45 minutes. It was a horrible night and very expensive

The staff was extremely rude and unfriendly upon arrival. I stood at the counter for 15 minutes with a toddler before someone decided I was good enough to be taken care of. There were two employees there bluntly ignoring me. The pool area was well kept though.

Perfect overnight stay for concert.Breakast was inviting and tasty next morning with ample fresh brewed coffee in pot at our table.Staff at front desk we’re very helpful .

The TV did not have an HDMI port, so my son could not play his games while he waited for me. The breakfast was $22 and was NOT CLOSE to worth it. The bathroom was super cramped with no shelving or stools or hooks for clothing. Other than that, the pool was amazing (don't forget the goggles).

Got here a little bit late in the night came and went to bed woke up in the morning to realize how dirty the room was there’s a drink and water bottle on the counter dirty washcloth in the floor shower and a half open catchup packet stuck on the back of the door Did not notice until I woke up in the morning pretty much came in the place at night time walked in turn the TV on brush my teeth woke up in the morning to find all that which makes me think that nobody cleaned the room prior

Heat was broken and blasting at 90, maintenance couldn’t fix it. The solution was to turn the heat off and room temperature dropped to 50. Could not stay in the room in either environment and hotel could not provide a different room or a refund.

Nice hotel, pleasant staff. Really miss the breakfast though!!!

Concierge was was not very accommodating in changing my room assignment. Seemed very uninterested in helping me. I was with a large group attending a wrestling competition. Hotel staff was rude and condescending about arbitrary rules regarding eating and drinking in the lobby. I would not stay here again

Less than I expected. The outlet in the bathroom didn’t work. The provided hair dryer didn’t work. The fan cover in the shower fell during my husband’s shower. The rooms were clean but the refrigerator was very small and there was no microwave. Very dated. Since the rates are higher than many other places, I expected more. Wouldn’t stay again.

Great spot. Friendly staff. Good bar and good.

Staff at this location are fantastic! Stayed here for a conference and everyone was so sweet and very hospitable. Rooms were nice and clean. Would highly recommend!

I made a reservation with breakfast, but they told me no breakfast, I wasn’t happy with that.

Comfortable beds! Great place to stay.

This is off-season when they have plenty of room available. Hotel of this size should provide flexibility. Don't book through Expedia. They are of no help!

The room had chipped paint, curtains that dragged on the floor, no bathroom fan, a chipped cabinet, "art" consisting of wallpaper in a frame with a large bubble in the middle, poor lighting requiring a flashlight to fill the coffeemaker, an old barely working refrigerator, no free wi-fi (really?) and finally, was advertised as a king with a sleeper sofa, but was a king with a chair. I suspect that this was their room for Expedia users. The property was poorly maintained with no usable back door for those unfortunate enough to be in room 172. Better than camping, but not much!

Very nice hotel. Friendly and helpful staff. This is my third stay.

No issues

Lovely place to stay with family.

Helpful and professional staff at all levels of the organization we encountered.

Quick overnight stay and it was perfect!

It was nice and clean

The other person was eating food while attending people.

For a hotel this expensive, Wifi and breakfast should be included! Also, the woman who checked me in said all the right words, but her tone was anything but welcoming. The sink in the bathroom was slow to drain.

I usually stay at a different hotel nearby when I visit Albany, but I opted for the Mariott this time (even though it was about $50 more a night). When I opened my hotel room door, there was another 30ft blank hallway beyond it (?) before I turned the corner to my room. The tile of this hallway into the bedroom was greasy/slimy - my sneakers slid a bit on it when I was standing still. The room also had a 'screaming toilet' (there was air in the line, and it made a repeated high-pitched noise). The internet in this room required a cost of $13/night and breakfast was another $20. So, not only was the hotel room dirty (slimy floor) and in disrepair (toilet), the amenities that were free at the other hotel I had to pay for here. I had stayed in a Mariott property in Florida last year, and I expected better from this company. The only saving grace was the truly wonderful front desk woman who was extremely helpful. I would not recommend this hotel, and certainly not at this price point.

The front desk personnel was very unwelcoming.

It was a great stay the location room was the best. Recommend for anyone traveling to Albany, especially with a car.

The staff was so welcoming

There was a VFW conference being held at the hotel. The participants booked suites and held parties until late into the night that were loud and there was excessive cigarette smoke that permeated the halls of the hotel. The staff did was very helpful and moved our room away from one of the parties (at almost 11pm), but it was impossible to escape the cigarette smoke which was everywhere.

Old, mildew smell, not very clean…

WiFi costs extra!! Even Economy stays offer free wifi!

Convenient location for a business trip. Location was perfect for me.

Comfortable beds, extremely clean and close to restaurants and the University of Albany.

Absolutely beautiful hotel with many convenient amenities.

front desk staff was excellent

Very nice accommodations; however, the WiFi service was awful. I had no access to the WiFi while in the conference rooms.

It was lovely stay - they had expereic

Staff was very professional and very helpful.

Rooms are clean and roomy. Staff friendly. Like the welcome on TV. Only issue was loud group of people in parking lot but they finally disbursed.

This hotel lacks good customer service. Person at front desk was not friendly. The room wasn't as clean as I would have thought for a Marriott hotel... overpriced for what you get.

The staff was friendly and efficient and the property was clean and well-equipped.

This became the backup hotel when the Marriott I had a reservation with was overbooked. It was fine

Unsupportive, rude staff

Excellent customer service and very professional staff.

The hotel was nice. However, I had booked a room with a King bed and they did not have one. I was disappointed and only given a $10 food card for my trouble. To make the matter even more troubling, I realized that the $10 card expired the day they gave it to me. I did not check in until after 6 pm so the card was only good for a few hours.

This is the dupiest Marriott I have ever stayed in. Certainly not with the close to $300 per night we paid.

Well-kept place

A duplicate set of keys were given to another guest who entered my room while I was sleeping. I was done awoken by hotel staff and was told I needed to go to the lobby to identify myself. Horrible non-apologetic front desk person. House keeping entered my room at 6 am.

Very nice, clean hotel with friendly staff. Very convenient locations.

We had a lovely stay. Only complaint would be the shower temperature was unable to be controlled. We were at the end of the hallway and it was TOO hot to handle in the morning and too cold to handle at night. So I was unable to take a shower. The temperature ( when too hot) was quite dangerously high.

Excellent hotel. Clean, comfortable, nice shower and bathroom area. Friendly service and staff. The only disappointing area was the breakfast. It's not included and extremely over priced.

I liked the way the building is set back from the busy street

It was an old building renovate probabley in the last ten years. It is modern and clean with spacious roms.

It was very picturesque and tranquil, the service members were friendly and the room was clean.

Very clean very courteous service

It was perfect for my purposes

Excellent shuttle service

Toilet was broken

Hotel staff was super friendly and helpful. Hotel itself is old. It looks like they remodeled but did a very cheap job. My room was okay but other people in our group had cleanliness issues and heating/cooling issues. The breakfast at the hotel was awful. I would advise against spending the $20 for the breakfast buffet.

It was spacious and offered covered parking

Its nice to feel like you’re in good hands. Great overall staff and amenities.

I arrived at 3:30 for a 4:00 check in and was told my room was not ready. I waited until 4:00 to ask again and they said my room would not be ready for a while because they were booked. I sat around for another hour and still my room was not done. The manager said the only thing I can do for you is offer you FREE CANCELATION. I asked how is that going to help me? I already have no room. I said that I had dinner reservations for 7pm and needed somewhere to get ready. He did not care and said there is nothing I can do for you. I can give you a voucher for a free drink. I originally reserved a room with 2 queen beds and ended up with a room with 1 king bed because otherwise I would not have had a room until after 9pm. My father's room was not ready either. He had to put all his belongings into my room and get ready in there. We left for dinner at 6:45 and asked if his room was ready on our way out and it was not. We came back from dinner around 9:30 and he was finally able to get into his room. The manager informed us that he made 51,000.00 a year, the hotel has not been booked since 2019, and that the housekeepers were working very slowly. All irrelevant information for a person paying to stay in a room that was not available when they needed it to be. Also,we had to send time in the bar/restaurant area of the hotel while waiting for hours. I bought a glass of wine and it cost me $22.00. I thought it was a mistake and asked the server and I was told no sorry that is the price.

Close to Siena College

Bath area in rooms could use exhaust fan to expel steam.

restrictions

The linen smelled a little funny but great stay besides that.

It wasn't that great for the price I had to pay. Overpriced!

I had to change rooms because my non-smoking room smelled like cigarettes. When I checked out there were 2 people on the ground floor room with the sliding door open smoking pot. Not a good situation with children.

Extremely accommodating as I had to book a room last minute after a cancelled flight

Very clean and comfortable. Staff was excellent.

Close to the airport.

We have been staying at this property for years and every time it has lived up to our expectations in terms of cleanliness, efficiency, comfort. We will continue to stay there in the future.

Best hotel in the area!

Building was clean

Great hotel! Friendly staff.

Outdoor pool closed No towels at indoor pool and garbage on the pool deck Parking lot was in desperate need of repaving Room next to elevator was noisy Walks too thin, could hear people in hallway Room decor ugly, carpet old and ugly, bathroom had some damage, shower could not be adjusted prior to use without being in the shower Refrigerator had no freezer Room small Table in room too small to eat at No FREE WiFi- I won’t book again as this is a hidden fee other hotels offer as included No complimentary coffee in lobby

Very nice and clean Very nice staff

Everything else was super.

Stayed many time alway consistent good stay

Very clean but pricey and internet is extra despite cost.