Red Roof Inn Albany Airport

Five stars

I stay 1 week on this property. Day 1 I had a leaking toilet. Call front desk and they told me in 1-2 days it will be repair. It never got repaired in my 7 days stay. Day 2 I found a big black Bug in my bed. Call front desk to change rooms. No rooms available. Day 6 had an unknown man knocking at my door at night. I am a female. I called front desk for help or security …not their problem. No one came. Day 6 I pack my bags and went to the home of a female coworker ( I was there for work) to sleep. Day 7 I got in an airplane and left. Horrible experience. Summary: Leaking Toilets, Bugs, and Exterior rooms where unknown men knock in your door. Never Again ! Horrible Customer Service which indicate a Clueless Management Team.

Location Nothing

Absolutely nothing. Staff member was pleasant enough but at the end of the day it isn’t his fault that the hotel is horrific! Everything! Cleanliness, safety, exterior, interior, smell! It was a hovel.

Exceptional

Good

Nice

Accessible N/A

Price

Nothing Nothing

Restaurants near by

The room's vents or air freshener is horrible, the smell is over powering & very strong, the bottom bed sheet is flat so it did NOT stay on the mattress, the toilet leaked a bit behind it, the sink was missing the drain plug so anything small can fall down it, the wall by the sink was damaged, we had to ask for additional towels even though we booked it for 3 adults, at night we heard a few doors slamming. We did get a room with a mini fridge so that was helpful, had a microwave as well but didn't need it. I was hoping for a better stay but I guess I got what I paid for.

I didn’t like that the hot water wasn’t working on last day of stay

Pleasant

Awful. Showed up for checking and I was issued a room that wasnt ready. When returning to the front desk, a new clerk was telling people checking in that they would have to wait as well for a clean room.

Over the years, I have occasionally stayed at this property and never before found deplorable conditions. I know nothing about ownership/management, but I would wager that there have been changes. I would not recommend this property to anyone.

The room was kept very clean for the appearance of the exterior. When I mentioned the exterior I dont mean it was bad in anyway. I just would not expect the cleanliness to be as up to par as it was. Not that I disliked anything. I would have preferred a fridge in the room to keep left over food from take out over night.

It's close to the airport and cheap that's the only good thing about it.

bring your clean wipes or lysol spray lol. i had clean my table cause it wasnt even clean. AC dont really blow that cold. Kinda ok stay inn if your solo traveler for a day or two.

Nothing

Nothing

Perfect

Structurally all the Ibrams are rotting. All the welds look like begginer work. I know because I am a beginner and I would fail with those welds. Actually considering contacting the County Code Enforcent it's that bad.

AC did not work, the bathroom did not have a lock.

The staff were extremely cheerfuland tried to help. But the facility was lacking. There wasn't any hot waterint eh shower the first night. The heating system was nnot obvious.

Good

If I'm in the area I stay here. Pet friendly LGBT friendly and very close to the airport. It is however a massive property. Has a lot of people that live here, cuz it's cheap.

Nothing This hotel is basically unsafe. Constant police patrol. Additionally, they have poor customer service. The room I got had such a bad condition with the tap not flowing and the room filled with smoke. It was so bad that I checked out 30 minutes after checking in because they would not change the room for me. This was at 2 am. The receptionist was so rude and would not listen to any concerns I had. Worst experience I ever had.

Nothing This hotel is basically unsafe. Constant police patrol. Additionally, they have poor customer service. The room I got had such a bad condition with the tap not flowing and the room filled with smoke. It was so bad that I checked out 30 minutes after checking in because they would not change the room for me. This was at 2 am. The receptionist was so rude and would not listen to any concerns I had. Worst experience I ever had.

Staff speaks hardly to no english was asking a staff member for additional toiletries for the room halfway through the conversation was told no English. We made the best of the 5 day stay the room was standard and clean, but would not stay at location again if it was more than a night or two.

You definitely get what you paid for. Got an hour before check in time and was going to get charged $30 extra (waited until 3pm). Staff was not very friendly, room smelled moldy, dirty carpet, stairs are rusty. Ice bucket in the room was dusty, beds extremely uncomfortable ( felt like a waterbed) and small, no queen bed it was a full size bed. This company really needs to spend some money and make improvements in this hotel. Will not be staying here again. Do not recommend

It was suitable and the right price, but nothing to wright home about.

The room was clean, bed nicely made but the mattress had a smell like it's old or like when something was wet and didn't get to dry properly. I think the mattress needs changing. Other than that it was not too bad

While I was looking for another hotel to stay at, they told me the lobby was closing and I would have to go outside. The man behind the desk was kind enough to let me stay a little longer until I confirmed alternative accommodations. Overall a very stressful and unnecessary situation. Will not visit again.

Bad

I like that it was in close vicinity of restaurant and stores. It was not hard to locate I didn't like that there was no fridge or microwave in the room which was essential in my stay! I didn't like the smell has i first entered the room it was not refreshing. I didn't like seeing the bins with the dirty linens in the hall ways!

I like that it was in close vicinity of restaurant and stores. It was not hard to locate I didn't like that there was no fridge or microwave in the room which was essential in my stay! I didn't like the smell has i first entered the room it was not refreshing. I didn't like seeing the bins with the dirty linens in the hall ways!

fine

Very poor

Great and helpful staff easy transportation

other than wifi was very bad... it is still the best you can get under 100.

Check-in was pretty quick Bathroom wasn’t the cleanest, but the rest of the room was OK Weird noises coming from the room couldn’t figure out where I was coming from. It was obnoxious kept us awake a bit at night.

Good

Me pareció muy bien y el precio también. Lo único que te dicen que debes pagar un depósito de US$100 aunque tell devuelven con el checkout

If you’re in Albany and would like to save some money, the Red Roof inn is the place to stay. I didn’t experience any issues in all my stays there. I like it.

good

Il y a plusieurs restaurants à proximité. Je n'avais pas vérifié s'il y avait un petit réfrigérateur. Ce n'était pas le cas.

Friendly staff

Safety hazards in and outside of the rooms not updated fire alarms, missing door knobs, broken thermostats, slippery floors, linoleum

I was berated and harassed by the maintenance employee, and I have filed a police report a formal report with North Colonie Police Department to address the incident

I am old and they give me room at 3 floor and elevator dont work,

comfortable beds and nice staff

It’s a bed and a toilet, I come to town and leave at 8am and arrive back at 8pm …. i’ve stayed there five times over the last couple of years and I’ve never had any problems. It’s just is what it is.

Needs improvement 😔

Room smells mold and damp 😷

No iron

2. Check In? Uneventful except that I was made to wait about 15 minutes to check in because the clerk was preoccupied watching another employee interact with police about something that was going on. The clerk literally sat there and watched the other employee speak with the police and ignored the fact that I was waiting. 3. The bed sheets were clean and, despite the fact that the room resembled a barracks more than a motel, it was convenient for a one night stopover. But - 4. The next morning I left my room to carry half my belongings to my car. It was just before 9:30 AM. Check out time - posted everywhere - is at 11 AM. After putting my things in the car I returned to the room. My key card wouldn't work! I had to walk to the office to get a new key card! When I asked why this happened the clerk tells me that this is how their system is set up. I asked what that means. He explained that the keys automatically cut off because "it's close to check out time." It was 9:30 - check out wasn't for 90 minutes yet! That is absolute nonsense. But, it gets better! 5. When I returned to my room the door was wide open, and the bed was stripped and my stuff was all over the place! I literally had to tell the employee that I wasn't finished with the room, remind her that check out wasn't till 11 to go inside, use the bathroom, brush my teeth, and finish packing.

I have stayed here twice. Once in the summer of 2025 and again in the winter of 2026. It was a lot nicer in 2025. Upon my return trip the elevator was broken and the place also seemed to be in worse shape. I realized in the winter trip also that there was no thermostat in my room. It stayed in the lower 60s (while being quite cold outside). So it was fine, but I'm not sure I've stayed in a motel room where I didn't have control of the heat before.

Yes

I love the property and the staff. However my stay was very on unsatisfied this time. The travelers in the next room were rude and obnoxious. I could have complained but that would have made things probably worst for my stay.

Près de l’autoroute et des restaurants.

Centrally located, nice and clean, and a nice room with modern furnishings. The amenities are very basic but overall a great deal for the price for a great location with plenty of restaurants and shopping.

Very nice room was spotless and smelled great toilet worked and flushed the way a toilet should and overall great stay

Then, we are told there is $100 deposit, no coffee maker or fridge. We get to the room, the tv doesn't work, the phone doesn't work, and the blow dryer doesn't work.. Frustrating

Disgusting. Elevator broken, room smelled like urine and cigarette smoke, human hair all over the bed, bathroom door broken off hinges and would not close. A flop house would be an overstatement. One of the most neglected and disgusting properties I have ever been in in my life. Left rather than stay there. Made it extremely difficult to receive a refund. Multiple hoops to jump through and still has not refunded. They should be ashamed of themselves and they should be ashamed to even call themselves a national chain. I would never even take a chance to stay at another Red roof inn again in my life.

The room was cleaned every day & heat shower & toilet worked with no problems

Perfect for a one night stay. No complaints

Elevator not working but front desk said nothing but instead gave instruction where it was only to find out it wasn't working the whole 3 night stay. No other option but to walk the stairs to the 3rd floor with suitcases. Also no room service. Not recommended. This information not offered in Expedia website either.

Good price good stuff good rooms

Room was disgusting stains on the walls bathroom door was falling apart the tile in the shower was moldy and cracking the floors were not swept or mopped the desk in the room was wobbly and falling apart ..... I don't recommend this place to any one seems it's more of a long stay hotel instead of a family vacation spot .... 0 stars on my part

Staff is always wonderful and room was clean.

.

The staff was fine. The sink and tub drains were very, very slow.

Phone doesn't work. Tv did not work but they did fix that.

What you expect for a value hotel.

They charge a $100 security deposit that is initially added to the cleared credit card charge and then refunded a day or two later. Causes unnecessary uncertainty. Otherwise standard motel vibe and airport convenient.

This place was awful. The heat didn't work in my room. I reserved a king size bed and I think I slept in a double. There was people in the next room that were up most of the night. I could hear them talking at 4am. The worst experience I've ever had and I've been all around the world from Bulgaria to Arizona, Canada to Dominican Republic. This place was the worst no comparison.

Clean room

I accidently chose the wrong city need a refund please

I shared this with the lady who claimed to be the manager and she said she was going to return my charge and then less than an hour later tried to charge my card more money. When I called and addressed this she told me I did damage and my pictures were not real. Do not stay here. I will be calling the health department.

The man in the office was really nice. The area was very convenient. The room was okay. But the outside all together was dirty. Not welcoming at all.

Nice. All I asked for

The dude at the front desk was very personable

Clean room nice place.

Dogs barking all night, puke at the bottom of the stairs, told a staff member about the puke. Three hours later it was still there. Caught a staff member peeing through the crack of my curtain about 9:30 am. Check out is at 11am. Stayed here two weekends in a row, not a good experience both times. I’m a man of cheap hotels but I think I’m done with this one.

One night stay, early flight from Albany airport easier to stay the night then travel at two in the morning. Have done this before. Good place to stay, the staff is excellent and the price is right.

Okay stay

Good rooms

This hotel is so disgusting , toilets doesn’t flush. Had to pay to upgrade my room due to the toilet situation. Finally got another room after waiting an hour. Went out and come back in to flooded room all our stuff was soaked in toilet water, they refuse to do anything the guy at front desks said there’s nothing he can do but for us to sleep and wait until the morning to get maintenance. I would never recommend anyone to book at this hotel.

.

The room and overall condition of the hotel is neglected. There are signs of renovations, flooring, paint and furniture but everything is damaged! Also a bit scary with signage in room door advising to double lock and dead bolt door and don’t open door if knocks are heard! Lighting on outside was good. Pillow had rips and stains. Damage to tub. Walls showing chips. Chair was dirty with spots and stains. I’m sorry to say such negative feedback but Ramada hotels are overall being poorly managed in America. It’s disappointing. Staff was polite.

It got me when a fellow customer complained of having to change a room 4 times due to bed begs and roaches, may habe been flea not bed bugs, but nonetheless it had me itching all night. And it boggled my mind to see the total disregard by staff for the customers very valid concern!

I think I reviewed the wrong stay .....the 10/25 stay was just okay,,,,,,won't ever do it again though! Was just a bare bones stay...........only fair to say okay. The 2nd stay was 10/30. That was dreadful!! That (a handicap room) was so nasty we will never again stay at a Red Roof

The room was just :a ""bare bones" room. Sufficed for one night but won't ever stay at a Red Roof again!

Yes. However parking lot has lots of potholes and flooding at the entrance when raining

Everything... it is my home away from home... my quiet place.

room was clean but reeked of strong chemicals, fair room for low price, lots of airport noise, area not as sketchy as many in Albany

Low budget motel. Clean and coveniently located. A little loud from road and air traffic. Facility is old and could use an upgrade.

The beda and were adequately comfortable. The hair drier stopped working after a minute, as did the light for the sink area. The bathroom light consistently flickered.

I usually love the hotel. Been staying at least once a month since April. Staff is excellent, room/bed comfortable, and quiet even withthe airport right there. However last night, wasn't my best experience. Last night after a long day and night, i get there and the room i reserved days in advance wasn't available. He said he was giving me an upgrade was horrible. I went from a King Size bed to a double bad. I am a big girl that is why i get the bigger bed. I also get the handicap accessible because i have a bad knew and the seat in the shower helps.So was disappointed i couldn't shower before laying down. Also,didn't sleep well because of a barking dog. But no complaints about any of other stays. I will continue to stay here because one bad night happens.

Dirty and smelly

Rude staff. Understaffed. My key card wasn’t activated and it took over 15 minutes for me to get it resolved because there was no one at the front desk. The front counter attendant was very unprofessional and rude. Room had dead bugs and smelled like cigarettes. Opened dresser drawer and the front came off. This was a terrible experience. On top of that, our neighbors were super loud the entire night and barely got any rest at all. 0/10 experience. Don’t book here.

I will never use Expedia again. I had to postpone my trip and it proved impossible to contact Expedia. No fault of RedRoof..

Evening clerk wasn’t very nice, morning one was. No mini fridge. Otherwise fine.

Room has musty smell and smoke detector is hanging off the wall.... The room is small but adequate and the bed seems ok.

Staff was rude from the moment we arrived to check in.

There were plenty of shops and restaurants near by and it was great for the price

Easy access to your room with food options nearby.

King rooms are really small especially the bathrooms no breakfast no mini fridge or microwaves but thankfully I didn't need any of that and the elevator sounded like it didn't want to run anymore but for the price you can't beat it I would definitely stay here again if Im in the area

Frustrating stay. Couldn't get the key to work right so had to have it reset TWICE. They tried to give someone else our room. The room STUNK upon entry

Always love staying

Room was not clean, long dark hair in bathtub. Front desk very unfriendly at check in and check out. Paint peeling, bathroom door hinge loose coming off of wall

Very nice front desk workers, Ice machine room was filled with random stuff so not useable , but overall good experience.

My room the peep hole was painted over.

Would not return

Easy parking in view of room. Walking distance from several restaurants.

Nice for the money. Very clean

I have stayed at a Red Roof Inn before, so it was just this location, and it was bad.

This place has an excellent location for travel I do between VT and PA. I've stayed at this place many times over the past 10 years and this was, by far, the worst I've ever seen the rooms and atmosphere around the place. I last stayed here in April and during these few months the place has gone downhill with cleanliness, repairs, fixtures, check-in, and overall feeling of security.

Towel was stained grey. Electric outlets…some worked some didn’t. Air traffic over the room.

Everything

property seemed like a motel to bring a trick to.

The worst part though was that the bed smelled like dog. It wasn't a carpet, the floors were laminate. The smell wasn't coming the bedding or pillows. So it must have been coming from the mattress. A dog or dogs must have slept on the bed. Too bad, otherwise the stay was okay for what it cost.

Enjoyed a quiet night stay

Keep the price affordable

Convenient location. Comfortable bed. Friendly helpful staff. Rooms could use some updating.

Ac kept turning off

One night stay, passing through area. Check in and out not friendly. Comfy bed and for the price the shower had great water pressure!!!!!! Great place to crash from travels for price point!

It’s been OVER A WEEK and I STILL have not received my $100 security deposit. I was told that I would have the $ back in my account within a week tops. Now I will have to spend more time and money to physically go back to the hotel and file a complaint! THIS IS RIDICULOUS!!! The security deposit they’re holding cost more than the one night I stayed there!!! I was only there for roughly 5 hours and I left the room clean, there’s absolutely NO REASON for this!!!

Pleasantly surprised by my stay given some poor recent reviews. The room was very clean and it was quiet at night.

The heat need to be look after

For a cheaper hotel, it was clean, quiet and easy to get to. It was also comfortable and I would stay again.

It was a quick stop to sleep on the way back home, but the place was filthy, garbage overflowing in all the containers, pizza slices dropped on the floor, some dunkin donuts and coffee leftovers on the stairs and i could go on.

The room was full of bugs

• The walls and ceilings had stains, cracks, and what looked like water damage and mold. • The furniture was filthy — the chair had huge stains that made me not even want to touch it. • The bathroom was gross, with mold around the tub, broken shelving, and grime everywhere. • The entire room smelled like mildew, and to make it worse, the stench of marijuana from other rooms was overwhelming. I didn’t even spend the night because it was that bad. When I went to the front desk, they refused to give me a refund. That tells you everything you need to know about how little they care about guests. This place should be shut down. Save yourself the nightmare and stay literally anywhere else.

Everything was great

The room smelled like smoke and they have bed bugs I have videos with bugs crawling

The rooms smells musty

Really liked that they had a working electric level 2 car charger.

Was what i paid for.

Better check room for bedbugs!

Overall a fine stay. There was no freezer compartment in the fridge and I wasn't offered the use of a freezer.

Good, clean, easy to access from the airport. Great for the price. Well worth it.

This is the worst establishment I’ve been to, I would not recommend this to anyone. My flight was delayed from Scottsville, Arizona and I arrived at 3 AM had a prepaid reservation and they told me they couldn’t accept me because they had no availability but it was already prepaid, I had a sleep in my vehicle until 11 AM when the next shift came on to get a room. Later in the day there were human feces in the breezeway right by the stairs that everyone has to use to get to the first level. On top of that, room service is horrible and not a normal hotel staff, it’s an Indian family that owns this place that literally has an entire wing of the hotel and their whole family lives there. they walk around all day long and you have zero privacy. The front desk help is the rudest at any red roof and I’ve ever seen.

Expedia won’t let me post what happened, but avoid this hotel.

I've stayed at this hotel many times over the years and it was getting pretty run down. New owners have taken over and it seems to have really improved. Fresh paint, better lighting outside and no trash! Bed was comfortable and room was very clean

It was advertised as a free shuttle to the airport. When called he said sure he would take me then tried to charge $ 20 for a mile and a half to the airport. Room didn’t look like the photos.

Good place to stay overnight if you’re traveling on the road. It was clean enough for a lower grade hotel. The beds were comfortable, bathroom was small but everything was clean. They say smoke free, but there always is some sort of smell in the room even though it is a smoke free hotel. People do have their doors open and smoke outside, but still.

The shower was nice and hot

Good

The mattress was not comfortable. Also, I was happy that I brought my own sheet. When I first got in the room, I checked the sheets and bed cover and I realized that the bed cover was stained with what I don’t know. I felt like it was not washed. The worst of it all, is the restroom. The toilet was terrible. If you like clean places please stay away from there.

Front desk staff was great, our flight was delayed and we didn’t arrive until 1am. They still greeted my husband and got us a key card within 15mins. Beds were comfortable and the room was as expected for a quick visit. For the price paid it met exactly what we needed, bathroom could use some improvement but nothing major. Everything was in working order and the location was near the airport perfect for our next day super early flight out.

Please is a dump. Found roaches in the room.

Great for what I needed it for. No fridge or microwave

n/a

1. Which charges the CC for the security fees to be returned in 7 days....other hotels put a hold on the security amount 2. rooms do not have a refrigerator or microwave

Dump

Close to resraurants

The shower did not work at all...no water.

My room wasn’t done and 1 bed wasn’t even made when I checked in

This motel was fine. Nothing special, but not super nice. It felt a little old and slightly run down. I would stay here again as a necessity.

Complained to two employees who said I could switch rooms on the next day. Owner was at desk when I went to switch for a different room she stated no one told her of the problem. Then she tried to imply I didn’t let anyone know and she didn’t have any other rooms available. Her attitude was the issue with the room was my problem and was unwilling to try and resolve the issue. The bathroom has mold stains on the wall and ceiling that they have tried to mask with repainting instead of dealing with it properly. Otherwise it’s your average cheap accommodation. I would not recommend…

Shower curtain was stinky, early in the morning next door guest talking loudly right next to my room door. No refrigerator in the room. Besides that everything else was fine.

Nice affordable clean rooms

This was a good, no-nonsense place to crash for the night before and early flight. The room wasn't the nicest I've stayed at, but the bed was surprisingly comfy. It was everything I needed at a good price.

Air conditioning was noisy and not working properly

The place needs ports for phone chargers

room smelt like a combination of smoke and strong cleaner. tv remove do not function properly.

Definitely not 5 star, but a place to sleep & comfortable beds

It was a convenient location, AND there were EV charging stations! Very close to all kinds of shopping and eating, but it made it a little noisy. It was the cheapest I could find for 1 night, and it served me well.

Left after one night - did not stay for second night of reservation. Hotel seems as if it may be used as short term housing for people, I checked the entire bed and area several times for bedbugs (none found). I booked it based on reviews that said it was clean and a a nice place to say. I do not agree!

Basic but clean. Near lots of restaurants.

This is a very clean and quiet place with all the bad reviews i didn't know what to expect but am not sure why they have so many bad reviews this place was awesome definitely coming back

We liked that it was very clean in the room

It was a good property

Opportunity for improvement: the toilet could flush better. Thank you.

The room was cold enough and the bed was nice, but the toilet stopped up and they could not get it unstopped. The gentleman who worked on it said he would tell them to give me another room but 35 minutes later we had not been contacted and had to go down and get another room. The liquid soap and shampoo dispensers were empty. The worst thing was this; we found a dead bug in our bed, and there was lint from someone else’s feet/socks on the bed under the sheet which indicated to me that the bed had never been changed since the last occupant.

Had a great stay

Ice machine did not work. Lights in room did not work. Unexpected $100 deposit required upon check in. I got the deposit back at checkout. I just didn't expect it. Room is also super small. I will not be returning.

Motel was acceptable, but lacked appropriate security. We had a young couple sitting outside our window at 1:30 in the morning drinking and talking in a loud voice and we couldn't get back to sleep for at least 90 minutes.

I booked this because it’s advertised as a hotel… it’s a motel. False advertising. Stayed 4 nights and was scared the entire time. Way to many people that looked sketchy. Did not feel safe at all. Over priced big time!Very unhappy with Hotel.com

The place upon arrival was extremely dirty! Bedding looked used, stains on carpet and bathtub was very dirty. I only stayed here overnight for five hours and still felt very disgusted in the room. This is my first time staying at a Red Roof and maybe that’s just how the franchise is but I was unaware

It was ok

Rooms small

Woke up to a cockroach on my phone.

Filthy room with cockroachs in the sink and bathroom. Front desk refused to give us a cleaner room

Not good!!

My day was pretty good. I’d say everything is was a 10 out of 10. The only thing I had trouble with was the staff at the front one checking in she gave a little bit of attitude, but God bless her, and there were some problems with the shower head, the water wasn’t coming out correctly, but honestly, I Was just grateful that there was water coming out at least and on the bottom of the tub there is spots red spots. I’m guessing they are permanent, but that made me a little bit uneasy, Also, a lot of small face cloths but besides that everything else was cool.

It’s an inexpensive property. No frills.

Door doesnt shut, the room stinks, the beds are uncomfortable and there's is a $100 deposit

It is just not an ideal experience cheap yes but you get what you pay for.

Staff is great

There was plenty of restaurants and shopping in the area!

The property is dated and had such things as rust in the bathtub and no stopper in the bathtub. The water pressure was good and the temperature of the water was very good. The beds were comfortable, but the whole property could use a slight upgrade.

Anna was the reception whom was most helpful!

The only thing that was wrong is that there are no microwaves or fridges in any of the rooms

No cold water. Toilet broken

It was fine! The room was clean, bed was comfortable. The only issue i had was the ice machine was broken and my room had no refrigerator so i to keep buying something cold to drink. Conveniently there was a gas station convenient store a short walk from the hotel so wasnt too bad as well as plenty place places to eat. The housekeeper was very friendly and helpful and so was the front desk staff.

Quick and easy check-in; nice, no-frills hotel, good value. Have been here before and will return again.

You get exactly what you pay for… but overall the room was clean but could have been cleaner. I had change rooms 3 times. The first there was blood on the sheets in which staff didn’t even seem concerned I get that it’s motel/INN but come on … the second room the water wasn’t working and the third room was doable …

Not the fanciest place in the world but the person at the front desk was very helpful and they were willing to acc me when I had a sudden change in travel plans.

I didn’t Like the fact I had to get up in the middle of the night go to the frontal desk to let them know a loud tinking noise is coming from the vent. I didn’t sleep good at all

No TV service. Could not watch the television because there was no service. Called front desk they did come and check. Find out no service on the television. So that the only downside to the service.

Clean and friendly

I can write about how comfortable and clean the room was (which it certainly was!), but I think more credit should be given to the great staff at the hotel. I had a little hiccup with a hotel reservation the day I arrived in Albany and had to find another place to stay. I didn't get the name of the person who was running the front desk that day, but they were incredibly friendly and helpful with setting up a last minute reservation and getting me settled. It certainly set the tone for my stay, and everyone else I spoke with was just as personable and good spirited. Would definitely stay again!

Poor customer service. The hotel manager was extremely nasty and mean to me when I asked her questions about my room. She was arrogant and condescending towards me. I will never go back

Bed was great. Room was clean. However, TV could not be turned on.

The Red Roof Inn at Albany Airport is a lovely, cozy place to stay with family, friends, pets or solo. The staff is very kind and caring, and guests are friendly as well. The price point is reasonable for this era, and the rooms are well appointed with very comfortable beds, charming furnishings and beyond. I really enjoyed my stay there in Colonie, and recommend this hotel for those seeking a peaceful stay in a beautiful area with a lot to offer.

I stayed because it was just one night and we needed something inexpensive! You get what you pay for! Bed was clean, other things … not so much!