Buffalo Marriott Niagara

It’s conveniently located about a 25 minute drive from the Falls. The rooms are roomy and have air-conditioning. The lobby level is very nice as well.

The room was not clean for our second-day stay. Some trash was not taken out and bathroom was not fully clean.

Would totally stay here again! The only problem that we had was, they were laying fresh mulch, and the smell was atrocious, and it pretty much clouded the entire hallway. But literally other than that it was a fantastic experience.

The walls of the neighboring rooms are so thin I could hear every word of every conversation. It was creepy.

Wonderful staff

I did t get to eat breakfast had an early morning appt.

Clean room and quiet. Check in was quick

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Stayed for a college visit great hotel. Clean and comfortable. Would def stay again!

Bad

Room was spacious and beautiful. Wasn’t expecting hard floors but I liked it-gave it a cleaner vibe than carpet. Recommend bringing flip flops or slippers if you don’t want to walk on the uncarpeted floors. Room wasn’t ready when I got there but I had somewhere to be and they offered for me to check my luggage with them so I didn’t have to leave it my car. All staff I encountered were friendly, pleasant and helpful! I would definitely stay here again!

Pretty quiet, and hotel is clean and staff was helpful.

Parking was great; didn’t do bfast on site

Gym and bath Clean .kind

Clean .kind

Clean upgraded rooms. Clean renovated bathrooms. The room has soace to spread out. The TV was big. Nice full length mirror. The cons are the pillows are not comfortable, and there arent many places you can walk to. The staff was helpful when we needed it. Overall, the property is well maintained and close to a few places , like Niagra Falls, the mall, the university and the airport. I would stay here again when i come back to visit.

The hotel was clean and very comfortable. All amenities were in the room or easily requested. Staff was extremely polite the restaurant had a small but varied and delicious menu. The bar was large. Breakfast was very good. Parking was super easy and at no extra charge. Indoor pool and fitness center were great. I would recommend this hotel and likely will stay there in the future. They do not run a shuttle service which is the only negative.

Clean room

Pleasant

We loved it

Passable

Superb

Close to airport. Clean and comfortable Nothing comes to mind

Close to airport. Clean and comfortable Nothing comes to mind

Exceptional

The location was perfect! We were looking for a hotel with a restaurant and the restaurant was exceptional! The food and the bartender were amazing! I want to give a shout out to Dominique at the front desk! She gave award winning customer service! We could not have been happier!

The location was perfect! We were looking for a hotel with a restaurant and the restaurant was exceptional! The food and the bartender were amazing! I want to give a shout out to Dominique at the front desk! She gave award winning customer service! We could not have been happier!

The staff at the front desk were not very courteous. We had to ask how to access the elevators a get to our room. The floors in our room were dirty and there was long hair on the shower walls. This was not our best Marriott experience.

I showed her my receipt and she called a man over who looked me up and then told her she should have check a different screen and he walked away. Since she had just charged my card for the cost of the room at asked if it would be cancelled. The guy then stuck his head around the corner and said that he couldn’t do it out here and would have it done on the back end. It still has not been refunded. (1 week later) The woman at then proceeded to write our room number on the key and hand them to us. Didn’t tell us which floor or even how to get to the elevators. Horrible customer service

The staff was amazing. The rooms were clean and had great amenities.

How clean it was

Comfortable beds! Clean and comfortable rooms. Wish breakfast was included without extra pay.

N/A Desk reception, I made 3 long distance calls to the hotel before leaving Canada, the hotel phone did not work, the calls were disconnected, I brought this to the attention of the hotel at check out. I will have to pay fior the calls with roaming fees this could be expensive, they did reimburse me.

Location is good..Love the newly remodeled rooms and the look. Got a great price. Would consider staying again when I'm in the area. Would not say its a romantic place...too many young kids. Work out area should be for adults not small children running around or on the equipment.

location, staff behavior towards customers is excellent the room is not fully clean, can see dust and sand

I paid $10 before entering my room as an “insurance policy” however the money was not returned to me after my visit.

Excellent, on both counts.

Beautiful hotel very clean professional staff

Chef’s food was good

Room was clean, check-in was easy.

Roomy and cheerful

Roomy and cheerful

Room cleaning service didn’t come until 5pm, too late.

Clean rooms. Quick check in. Beautiful renovAtion

We left a jogger pant in the room. My daughter is hundred percent sure that she left it in one of the drawers. I called back several times with promises I will get a call back. Couple of days later after me calling again was told they could not find it.

Hotel was great, staff not so much. As a traveler and as many hotels as I have stayed in, I have never been met with such rude staff. From check in, it was the worst experience I have had. The only staff that was friendly, was our waitress for breakfast. She receives 5 stars.

All of the above

Like

Fabulous stay!

The room was dirty and beds unmade when we entered. After going to desk they gave me a room that was small.

The room was very clean. The front desk staff was amazing

The hotel is dated. There was a strange musty smell in the room. When I was got to my room, I accidentally hit the door with the luggage cart. The cover over the electronic lock fell off. I called the front desk and they said they would send someone up to fix it. No one ever came. Luckily, I was still able to get in and out of the room. Later I decided to call the desk to request a late check out since I was feeling under the weather. No one ever picked up after multiple calls to the front desk. I tried again this morning and still no answer after multiple calls. I finally dragged myself out of bed and waked down to the desk. The lobby is on the other side of the hotel from the rooms so it was a little bit of a walk. When I got to the desk there were 2 associates at the counter yet, no one answered the phone. I explained that I had an evening flight and that I was feeling under the weather. I’m a Bonvoy member so I asked for a 4 pm check-out. I was told that 2 pm was all they could do. Meanwhile, the cleaning staff was cleaning most of the rooms on my hallway so I didn’t understand why I wasn’t able to get the later checkout. This was very disappointing but had I not been feeling sick. I may have let it go. Now I’ll be sitting in the lobby for several hours before I head to the airport.

Was a 4 out of 5.

Our rooms werent clean and definitely not at par with the Marriott standards. We have never had such an aweful experience at any of the Marriott chain of hotels.

Yes we eat at the bar and the breakfast was good

Very clean and friendly staff

Awesome Place

The hotel was perfectly clean and quiet. The area around the hotel seems safe enough, but it's not very walkable. I've stayed a few times and never had any problem. Housekeeping and front desk.staff are friendly and helpful.

Was unable to check-in no rooms ready. We waited for over an hour after being told it would be 15 minutes. We ended up missing our dinner and leaving to go to the game without dinner and had to check-in again at 1am

Safe

The distance to elevators is far

Very nice

This is a beautiful hotel. Clean, comfortable, and spacious rooms. The in-hotel restaurant has very yummy selections and friendly staff. We really enjoyed our stay! Niagra falls is a must see!!

There was ridiculously loud music and dancing on the first floor when we arrived, but we had a high floor room so fortunately we weren't affected by the noise.

My stay at the Marriott was just okay. The service was mediocre, and while the place was clean, most of the amenities were out of order — including the pool and hot tub. This was disappointing, as those were part of the reason I booked the hotel.

I was promised a rate on the Expedia page of $230 CDN on the App and booked it - I’ve now been billed

We’ve stayed here in the past. It’s a nice hotel, convenient for us. Easy commute to HighMark stadium.

Our experience was actually terrible. Was told we could check in early, but were denied at entry. Couldnt check in after waiting in line for 45 minutes. Was told we'd have to do it after the Bills game. Got back from the game and waited another 1.25 hours in line before receiving our room key at 2.25AM. No explanation from anybody, but at least two staff members gave us different stories. Never again, Marriott.

The hotel was very nice, and we would stay there again. Check-in was a bit of a disappointment. Not very organized.

The day we get there, we along with everyone else was told "there is a private event, you can leave your bags but you cannot check into your room yet as they are not ready." This was absolutely ridiculous and it's the first time I've ever experienced something like this when checking into a hotel, especially a Marriott. The front desk was also being very passive agressive and rude, which is shocking given they presented all guests with a very terrible check-in situation. I will never recommend this particular hotel to anyone in my entire life.

The staff seemed nice, but because they had VIP guests on Saturday, we were unable to check into our rooms on Sunday until later at night. I would've have thought they would have been more prepared and communicated with us better.

Took so long to check in, room wasn’t ready until 6pm

Check in was horrible. Our room was not cleaned, the hotel was overwhelmed by the crowd of people coming to see the football game.

THe pool is the best

excellent!!

Wonderful facility with great indoor activities and lovely outdoor spaces. Dining staff needs some support and training.

It was awesome. After having a bad booking somewhere else I was able to get a room here and OMG did they make me feel much better of my vacation. Just when I thought it was ruined staying here was so much rewarding. Guess ya know where I’m staying next time I am in the area.

Front desk couldn't find reservation from hotels.com afyer fifteen minutes got keys brought in luggage and found the room door ajar with the deadbolt stuck extended. Was given a new room which had a broken deadbolt that wouldn't lock.. Third room was great but check in took an hour at that point. Service was friendly just poorly organized or managed.

Good

Clean, comfortable and close to Niagara Falls

Excellent rooomd excellent staff!

Nicely renovated property

Folks friendly and helpful. Very clean and safe. Excellent food.

Outside looks dated.

This property is beautiful. They recently renovated the rooms and dining room and did an amazing job! The staff are always smiling and friendly. I always enjoy my stay here!

Dropped our youngest off to college and plan to stay at this hotel from now on whenever we return to Buffalo. Clean rooms, great service, rooms that were taken care of by staff…fantastic experience

Assigned room has ceiling leak, need to change room.

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So comfy got a very busy college move in visit!! Wish it was affordable for parents weekend lol but we will try to make it our home away from home when rates are lower ☺️

Wonderful experience so far! Check in was easy and the young lady who helped me was very helpful and kind. Ill definitely be back.

If hotel can offer breakfast, I will give 5 star

Great pace to stay- especially if in town for UB. It is a little too far to walk to UB but still close.

Beds are comfy & clean

Excellent

Clean and quiet. Staff is excellent.

Great hotel!

The shampoo holder in the shower had fall off and was laying in the bottom of the shower when we first got in the room. We notified the staff to make sure they didn’t blame us and they were good about it. they offered to send somebody up right away, but we said it was OK.

Different restaurants are near the hotel.convenient.

in checking in and room was clean, and quiet.

was very clean and updated

The stay was very nice.

Way better than other hotels we have have stayed at

The restaruant was under repair but nice clean rooms

The staff was very helpful .. the only thing I can say Wi-Fi was not great

Awesome service

Nice, clean hotel with a great pool.

We requested early check-in and I think we were given a room that was available probably because it's not used as often. 1. The window shades were not effective at keeping out the early morning (5:30AM) sunlight. 2. The bathroom sink drained slowly as if it was partially clogged. 3. The TV was almost completely unusable - you click on a channel and it took forever to load / or never loaded so we had to use their Pluto TV app to watch Today Show podcasts. 4. The shower stall was elevated about six or seven inches off the bathroom floor. For me stepping up and down into it was tricky.

Excellent service. Clean and nice rooms. The place was really good.

This was deeply upsetting and incredibly disruptive, particularly for my children. The distress and discomfort this caused is difficult to overstate. The lack of a suitable alternative offered by the hotel staff further exacerbated the situation. The failure to fulfill a confirmed and prepaid reservation is a serious breach of contract and a profound disappointment, especially given Marriott's reputation for reliability and high-quality service. This experience has significantly damaged our perception of your brand and cast a considerable shadow over what was meant to be a joyful family holiday.

We booked the hotel because on prior stays the restaurant and bar were superb. On this stay, the restaurant and bar were closed for renovation. The temporary restaurant and bar were tiny and inadequate Both had been promised for completion 45 days prior to our stay. Each day of our stay we had to request that basic supplies be furnished to the room. None were. Trying to call the front desk was fruitless

Nice hotel, big spacious rooms and bathroom. Indoor and outdoor pool that you can swim to from the inside pool.

We enjoyed our stay at the Buffalo Marriott. The location is in a pretty and safe area of Amherst. Check in was quick and easy. Our room was spacious and spotless. The hotel was in close proximity to many restaurants and the Hockey arena.

Our family loved staying here. The only issue was the coffee maker in the room had to go. I received a 3rd degree burn from it malfunctioning.

I was surprised there was no exhaust fan and the bathroom, and there was no microwave in the room

Didn’t have to time to take pictures. Management should ho look

Great place to stay. Enjoyed my trip to the falls.

Great staff!!

Great stay, cant wait to go back!! Do good, be good, GOD bless, Go Bills!

Within a 20 -30 minute drive to all arenas that were used during the tournament and the variety of shopping and restaurants in immediate area!

Nice enough place. Under construction while we stayed so not overly welcoming space, but that’ll happen. Pool was nice and breakfast was really good.

Nice place with a great location to shopping, the falls and Highmark stadium!

Friendly and accommodating staff, recently renovated rooms with good space and good amenities

Great place to stay

Felt like a dorm room not what was pictured. Definitely disappointed

Lobby still under construction

Good solid hotel

I've stayed here before as well and it was nice, rooms very clean and comfy.

Nice and clean

Process was ok, hotel spelt name incorrectly so took a little time to figure out but that staff was helpful and pleasant.

Good stay

Clean rooms, comfortable beds, temporary restaurant looked sketchy but was served drinks quickly and food was good

Walls are thin and you can hear people in the next room. WiFi is spotty at best. Disappointing.

Construction

Nice and quiet. Clean!!! Quick overnight stay but perfect for what we needed it to be. Had a few drinks at the bar. Great and friendly check in representatives. Easy check in and out.

I booked 2 queen beds and got double beds. They didn't clean the rooms between days. We stayed 2 nights. Check-in person was professional and nice.

The hotel will be amazing once the work is completed. The staff were very friendly and helpful. I had a new room, which was lovely. The one downside was that it was very noisy throughout the day, I'm not sure if there was a cleaning station close to my room, but the cleaning staff were very loud with their voices and their movements.

Perfect for a close stay to buffalo campus

Very clean and comfortable tooms

Great stay even with renovations going on

I like the new rennovation, very modern. Favorite is probably having a large working desk, very spacious for my laptop and travel monitor. Good bed selection and love the option with different firmness pillows. My room placement 739 was adjacent to a family with kids. Wish there was a option during booking to be grouped with folks traveling solo or in smaller groups so it is less noisy especially after 12PM.

One of the front desk staff’s attitude was unfortunately quite unkind

The property was under construction so there was some dust in the lobby. The room was fine.

Good property, good clean, newly renovated room. Will definitely come back. Love Marriott.

Hotel is located close to everything and everywhere I visited on my trip

We enjoyed our stay and will definitely return.

Walked in not accepting the rooms to be as clean

It was amazing

Breakfast was a so so. Not what I was expecting

This is a perfect location for me to travel for appointments, perfect location, park and eat dinner on location.

Staff should walk around to the gym and pool area. There were some unruly teenage boys which made my child and myself just leave that area. We couldn’t enjoy it.

We liked most things about the hotel, room was clean and the food was excellent. The only problem was there were some renovations being done, but not a big deal. We would recommend.

Convenient and OK priced.

I called twice and no one called back First time talk to front desk on 19 the March in the evening. Next dat called and they transfer to lost and found and the gentleman told the he will call be even found or not fount but didn't call. They should investigate with room service and get back to us.

The hotel was perfect in location for us. The staff was very pleasant and professional.

Never was told of free meals and location ended up paying for breakfast when other options were available an finally found last day there

The room was very nice. Lots of updates and very clean.

It smelled really good everytime youvwalk into the lobby area ! Would love to know that sent or cologne the guys were wearing during my stay.