Holiday Inn Express Anaheim West by IHG

The room was clean and in good condition. The staff were friendly. Air conditioning was great. When we walked into the room it was so fresh. We took a dip in the pool which was very clean. Then we had a quick workout in the fitness center. The bed and pillows were very comfortable.

Clean room well maintained

Great experience

NA

Front desk helped when there were issues.

As we walked in to the room, we noticed that the bathroom and shower areas could have been cleaner. We also saw spiders and roaches around the hotel and in our room.

Location was 5-10 minutes to Knott’s and 15-25 minutes to Disneyland. Very convenient.

It was okay.

Stayed here for two nights and enjoyed our stay. Very clean and staff very friendly and welcoming. Well maintained rooms.

The staff were very friendly in making sure our stay felt comfortable and reliable. Not only that but, the breakfast was amazing. The pancake machine was astounding and the food was fresh. I want to give an extra thank you to Jessica for her kind character and help. 10/10 recommend to all.:)

Clean room and friendly staff

Breakfast menu was limited, by 9AM most of the items were gone.

Facilities never came up to check

Ruby was very helpful and nice

The breakfast was good, not just continental. I would book again.

No bacon. Pictures shows strips of bacon but don’t be fooled. You get what you pay for, but I’ve been bamboozled.

Found a bag of Raising Canes under the bed. I wonder if they cleaned the room. Had to go downstairs twice to get room key programmed. The lady at the front desk seemed like I was bothering her when I asked for help with the keys.

Ruby was very helpful and made our stay great

Staff. And the breakfast is super! Love it!!!

Booked a King size bed and ended up with two doubles. The room and carpet needs a good cleaning.

At first, I was received by a girl at the front desk, she wasn’t with the best attitude, a bit rude, she was asking for a $300 deposit, when in Expedia said it was a $150 cash deposit, she wasn’t willing to help until a fine gentleman came in and resolved the issue. Beside that, all went good, breakfast was good, checkout was quick and Rubi was nice!

Clean room great staff complimentary breakfast was awesome

The beds are comfortable and the hotel is quiet, which we appreciated. However, the housekeeping was inconsistent and needs improvement. On the first day, we did not ask for cleaning. On the second day, the room was not serviced at all, and we had to ask for towels ,On the third day, the beds were made, but the floor was not cleaned—I ended up cleaning it myself ( the tile floor outside of the bathroom and sink area ) I do want to say this respectfully: the staff seems to be working hard, (Truly very hardworking.) and it feels more like a lack of personnel than lack of effort. Still, for a hotel with this level of demand, the service should be more consistent. The property also appears to be in need of renovation, and the breakfast options could be improved to offer a wider variety, just as other Holiday Inn hotels I would stay here again, but I would definitely expect a higher standard of service next time.

I had a very disappointing experience during my stay at Holiday Inn. Although breakfast was included, nothing was available even after 7:30 AM. The rooms were not properly cleaned, and the bedding felt old and caused itching. This is far below the standard I expect from Holiday Inn

So when I got there the first thing I see was blood on the comforter. I ask them if I can get a new one after about an hour of waiting I had to go back downstairs. The worker at the front desk let me know she had told housekeeping but clearly they didn’t care, after like 10 more minutes a nice lady came and changed it she was even shocked when she saw the stain. Literally on the last night I went to move the pillow and one of them also had blood I was in shocked. I don’t think they have anyone checking the linens to ensure they are clean. Breakfast was okay, the girl that was there most of the days was nice but they should really send her help during peak times. Poor girl was trying to fill things that were out but then would forget so we had to wait, trash was piling up…oh yeah if you’re planning on doing laundry bring a roll of quarters because they do not have change after the manager leaves and you cannot use debit or credit card which I have no idea why since we live in 2026

Clean room staff is very nice nice restaurants and gym also amazing bowling alley

Las habitaciones son cómodas y limpias, pero los baños son terribles y el servicio de habitación es deficiente. Las habitaciones son cómodas y limpias, pero los baños son terribles y el servicio de habitaciones es pobre.

Im sure I could done better. First we never got breakfast because if you are not there within 2-3 hrs before closing there's nothing available. Also ice machine on my floor didn't work,I had to walk down to the first floor fir ice. They never came to clean our room in the three days we were there. Only came to change towels and trash.I will never come back.

The place is terrible they only clean the rooms every three days there was food still in the refrigerator from prior guest when we got to our room . Over night i was woken up to a leak from the roof which damaged some of my things i had to drag my kids out at 7 am to go to my moms room while i go to guest service. They changed the room and only offered 25% off our stay and i wasnt even asking for reimbursement for our damages items . This is not a family place there we’re prostitution happening in that building.

Great

I booked a room with a roll-in shower. When I got to the hotel I double checked TWICE with staff to ensure it was the correct room type. The girl looked at me like I was dumb and said yes and charged my card. It was NOT the correct room. This began a 4+ hour long inconvenience. I go tell them they gave me the wrong room and the correct one is needed because that is what I paid for and they proceed to ask why I need the roll-in shower. They tell me there is not rooms available and proceed to as again. They tell me there’s no other rooms and that the only other one is a king bed but that it wasn’t ready yet. That it wouldn’t be ready for another 2 hours. I said that’s fine and they looked at me weird because I was fine sharing a bed with my brother and they were still not wanting to correct their mistake. They basically said we are not allowed to wait in their large lobby for the room til it’s ready and to get a hotel room elsewhere or they can put a shower chair in the current room which wouldn’t solve the issue for my brothers disability. They were unreasonable and wouldn’t allow me to wait for the room I already paid for until I said they need to give me an immediate full refund or allow us to wait for the room. The manager then purposely mixed what I said. fridge & microwave don’t work. When we came back at the time it was supposed to be ready manager says they’re gonna start to clean right now. Took an extra 1 hr for them to clean it. Was Promised a discount didn’t get it

Water pressure

Yes

Clean room, great breakfast, a/c works amazing

Got to our room, everything looked good and clean. Then I noticed we didnt have a microwave or towels. Left for the evening but I had let the front desk know and they took care of it. The next day we left early in the morning by 0730. Was expecting our room to be clean with new towels when we returned but it wasnt. So we reused the towels we had which were only 2 that they provided us for a family of 4. The next day we had to ask for more towels and they gave us another 2 and stated thats all they had. Our trash was never picked up so we had to throw it ourselves. One night returning to our hotel the hotel keys didnt work so we had to get new ones. Overall at the end of the day I would have liked to have been given enough towels and pur trash taken out.

Room was very clean, staff was friendly, breakfast buffet was fresh!

The staff was friendly and helpful. Our room was clean and comfortable.

Didn’t use

The room had a terrible smell and there was cockroaches . We notice stains in the bed . Horrible . We told front desk about it but they couldn’t do anything because manager was not working .

It was decent. They served the same breakfast everyday, no variety. When I checked in they didn’t warn me about a power outage that was going to happen during my stay. They had the sign on the elevator which I didn’t use nor pay any mind to. We had no electricity one day through the entire building from 8a-3p. I won’t be staying here again.

Property is a bit dirty, restrooms are.

Breakfast was good but choices were limited. Room was very clean and spacious but the refrigerator didn’t close properly. There was also an issue with the shower curtain. The curtain rod was loose and the curtain would not stay closed. Everything else was good.

AC unit was very much dirty and dusty, digital table clock was not displayed.

The room was pretty clean but the room had smell bad smell

Cockroach in bedroom and bathroom. Very cold in corridor and draught into room, cold. Not enough towels.

Sheets not clean on bed!! Dirty sock too much noise from people at night and to top it off the BF egg hair from cooks.

We had a leak in the ceiling the first night, dripping onto the bed. Called the front desk right away, it took them 2 hours to ‘look into it’ until i finally asked for another room because it was getting late. I was told they were sold out except for one room that they were saving for an emergency and asked if we could just make it through the night in a room with a leak onto the bed. When I said no. I was told they would ‘see what they could do’ after continuous calling back to see what resolution they could offer, they finally moved us. The second room was right next to the elevator. It was loud and the TV would not connect to anything which I was not going to complain about because at least the beds were dry. But the garbage can next to the elevator was right outside of our door now and it had not been emptied. It was filled and over flowing onto the ground and smelled terrible and it took over 24 hours for it to get emptied. Still tried to make the best of the stay, went to the gym on site, the water dispenser was empty, so went to the lobby market to get a bottle of water, they had none so i asked the front desk if they had water anywhere else. She was nice enough to open the breakfast room to allow us to get water from the juice dispenser, but said ‘we know the filter needs to be changed that’s why the red light is on, but you can have the water free’ for the two breakfasts we had at the hotel, the only water dispenser continued to have a red light.

chipped paint on the ceiling and a strong musty smell. Still, the TV worked, so we decided to just deal with it. The next morning, the TV stopped working again sound but no picture. Maintenance eventually replaced it.Throughout that day, maintenance knocked on our door three separate times asking about a possible leak. Apparently, the musty smell was coming from water damage. They inspected and confirmed there was a leak but didn’t actually fix anything. At checkout inquiry — which was still two days away — the manager mentioned we might have to move again, but we never did. Instead, we were left with two large wet spots in the carpet that we had to avoid the rest of our stay, along with the lingering smoky, damp odor.The final straw was Friday morning when we were woken up by a smoke alarm blaring. I understand that things happen, but there was no communication or urgency from staff. My kids and I rushed to the lobby, and the front desk attendant had no idea what w

The bathroom sink water doesn’t get warm. The lady at the front desk should’ve have given us directions in where to go to take the elevators to our room. She only told us the room number, floor, breakfast times and WiFi code. It would have been helpful if she directed us to the elevators and told us where to park. The parking spaces were incredibly small and a lot of other guests were parked incorrectly.

Check in gave us a dirty room had to walk with all our stuff back the room was ok just not enough towels

One towel

called to tell we were checking in late. Got to the hotel at 11pm and was told our room was cancelled. No calls no message.

Are

The AC was not working I called the office and they did not do anything to make it work. Also the chair was damaged and they did not replace it when I asked them.

Room was really loud

Clean room, friendly staff, nice breakfast selection, and available coffee 24/7!

A lot of hookers near this hotel and not in a nice area but the hotel was nice.

Great

On arrival the fridge was not working and there was no remote for the tv...next morning the girls at the front desk took care of everything and made it right....unfortunately i didn't get their names...after that the stay was great

This place was run down and dirty. Towels were paper thin. The area is not the best. Definately disapointing for a holiday inn

Clean and great staff

The staff did a great job with daily cleaning of the room.

Edith was amazing. She took the time to help locate my AirPods that I left behind .

Clean room and excellent customer service

Clear hotel and hot breakfast

Woke up next morning to use the restroom and roaches all over. Also my 1 year old son got bit by I’m assuming bed bugs because he had rashes and bug bites all over his body. NEVER BOOKING HERE AGAIN

The free breakfast had huge wait times. Will think twice before staying at holiday inn express again. It was like staying at a cheap hotel but with a premium for

Very friendly staff

Staff great, place clean and for the price it was great

Staff super courteous and the room was okay actually expected better from Hilton name. Parking seemed small for number of rooms. Thermostat didn’t work at first but came on after 15 min. No cable tv and lost signal for a bit. The microwave needed to be replaced so we could warm our breakfast. But again the staff did their best to help rectify all.

Microwave and iron did not work. I requested that cleaning people not come into our room, they came in without permission. Breakfast option limited compared to previous stays and over didn't work one day so not hot options. No boiled eggs. Oatmeal cooker didn't work properly. No gluten free options.

Room is clean, amenities look new

Everything was great

No water given

Great

Pictures on the site could not possibly be the same place. Very noisy. No security.

We were placed in an ADA room located right at the entrance of that wing of the hotel and heard everyone coming in and anyone using the ice machine. It was not a quiet stay to say the least. There is also no internal hallway connecting that wing to the lobby or breakfast room which was tough in the rain. The beds are full sized not queen as advertised and a little tight to get around in the wheelchair. The toilet flushes only on every third flush. The staff were nice and helpful. About 10 min drive to Disneyland.

We really enjoyed our stay, the room was nice and clean

Don’t like the coffee in the rooms tastes cheap

Great breakfast

Yes , room was clean , staff were good

Our room was dirty when we arrived- pillows had stains, toilet had plastic in it, and the garbage wasn’t emptied. We also had no bath towels. Our AC didn’t work until we reset the breaker. When we arrived back to our room at night our smoke alarm was chirping and it was too late for maintenance to fix it, so we had to pack up our things, with our two kids, and move rooms. The woman that helped us at the front desk was SO nice and helpful and gave us a discount for our troubles, but still, a very disappointing stay.

Staff was very friendly. Room was clean and quiet. Although the area around the hotel was a little run-down, the hotel itself was very nice. Parking was easy, safe and very close to the hotel. Breakfast was good, but food quality could be better. All and all, highly recommend for anyone going to Disneyland.

Everything almost clean !! But I do found some hairs at the entrance and bathroom!! Also I found a sock under the bed !!

There was roach in the room. After that i was ready to checkout. They replaced the towels but not the tissue or cups.

The hotel overall was a good stay. However the electricity went out for a couple of hours and I could not sleep because my CPAP machine went out. Overall a decent hotel

I was not able to sleep well. 1st, the Bed is really close to the AC Airdock. The air blows directly to you when you are in bed. 2nd, the location is along the main road and you can hear vehicles noise. 3rd, there is also a vibrating sound that is really bothering. I was in Rm 301.

Not the best area. Great staff and clean room!

Very clean room. The AC wasn’t particularly great.

Excellent as always

clean and very modern

We didn’t use the amenities but the hotel was comfortable and the breakfast offered a good selection of choices.

Pleasant experience checking in. Great customer service and awesome staff! Clean room.

First room they gave wasn’t ready and the second the air conditioner didn’t work and the only working ice machine is on the first floor.

Super comfortable beds, great sized room and bathroom. Everything was clean. Our bathroom had a broken hairdryer (which they replaced when requested). Breakfast was okay - nothing amazing but decent enough. Parking is easy. The pool area was a disappointment. There is no pool furniture at all. So if you are hoping to enjoy some time by the pool, rather than in it, this isn’t the place for you.

nice service clean place

Its ok. Small parking spaces.

It’s clean and safe..friendly and polite staff

Ice machine was not working on our floor

The rooms were clean and nice

Great beds.

Everything was great

Employees were great , rooms were nice and clean . The breakfast was absolutely atrocious . Specifically the potatoes weren’t even fully cooked just like the eggs .

The bed and pillowcases were not changed so they smelled bad.

Roaches, the air conditioner didn’t work properly, the breakfast was covered with flies

Staff are very friendly. Thank you!

Booked for King size room. Not available checked in at around 9pm. Given room with 2 beds. It was late so I was ok with that. Room was fairly clean. Bed was comfortable. The hallways and the elevator felt filthy. Breakfast was ok. Staff were friendly. Excellent location.

It smells the paint/floor is horrible & rooms smell due to carper probably pool is tiny & overall looks like a roach motel

Parking was horrible

It was an okay stay but wish it was closer to Knotts. We couldn’t walk there- too far and didn’t feel safe, but at least parking was included so we took an uber for $7. Worst part of this stay is they ran out of breakfast so go early. Other than that it was fine. The area seemed safe but there were some homeless observed.

The room was nice and clean. Conveniently near everything. Very reasonably priced for this current market. I will stay again.

No

I had to tell the night clerk twice that someone had spilled a bunch of fruit outside the elevator, leaving a mess that was a slip-and-fall hazard, before it was somewhat -- but not entirely -- cleaned up. The blackout shade in the first room I was put in had fallen on the floor and no one had reattached it. The second room smelled so poorly that I had to leave the AC on nonstop just to help rid the room of the stale odor. I would never consider staying at this hotel again

There was a fly in the lobby. There was another one in the room. The AC wouldn’t come on and front desk didn’t answer calls so had to go downstairs to figure out how that’s done. The blinds are stupidly placed no curtains to cover them.

Nice hotel, conveniently located around multiple attractions and food. Only down side is the very limited breakfast choices.

Overall property is nice, clean rooms, nice comfortable beds. No dust or dirt clean floors, my only complaint was that you can hear the traffic from the road every time cars drive by but other than that I would stay here again

The room was great, but right by a busy road. There was drag racing and car noise all night long

We had a very inconvenient stay. I had asked for a late checkout at the front desk and I was given 2 extra hours, a little before that time a manager knocked at my door and demanded me to open the door to talk to me in person telling me that I vs should have checked out at 11 am. Then I had asked to stay another day and I was told one price, but when I went to pay it was $60 more. The phone in the room didn’t work. We had attitude from at least 3 workers there, the pool also didn’t have any chairs or anything, when we asked about it, they told me to get a chair from the breakfast table and place outside. The manager was the most rude person I have ever seen in that type of business and I never had anyone knocking on my door and demanding to speek with me in person specially when I was just getting out of the shower.

So great

Decent stay for the price. The employee at the front desk that checked us in was great and the breakfast staff kept things stocked. We were told they only clean the rooms every 3 days which is fine by me because I don’t like housekeeping in the room unnecessarily. But they came in every day and changed the trash but there was no do not disturb sign to hang on the door and frankly the place was only half cleaned so I’d prefer not to have them in the room.

Very good place to stay. What we expected.

It was ok not that bad

The location is a bit sketchy but the hotel itself was good. Parking is good and access to the room was easy. The room was clean but it could use some wiping down especially the bathroom walls and door. Towels were also stained so that wasn’t very appealing.

Very good hotel. Maybe just need improve on the breakfast. Maybe add more items.

The noise from room doors closing are super loud. The room had a strong disinfectant smell.

Hotel was quiet, comfortable and clean. The only thing is that the surrounding area is so so.

It’s nice just a lot of stuff was broken and breakfast staff were grouchy

Friendly staff good breakfast clean facility.

Not really.

Unfortunately, i planned NOT to book on this hotel anymore. They failed to meet my basic need.

Clean and has friendly staff. The location is accessible to all.

We enjoyed our stay and will stay again in the future.

Our room had no towels . We requested bath towels from the front desk. They did let us know us know that housekeeping had mentioned They were out of towels or short on towels, but they did bring it right away.

Overall very good stay. Fruits at breakfast ran out at 8:30AM.

Beds were comfortable for me but wife said it was uncomfortable. Had food in fridge from previous person in the room. Also was out of soap for shower but front desk provided some. Understandable since house keepers do there best to clean a whole room with a certain time frame. Overall great but parking can get really full in the evening. Thankfully we found a spot. The front clerk was very friendly, she made checking in amazing.

Unsafe, very dirty area

Proper hotel for comfortable stay. 1 star away from 5 because of the parking lot’s convenience.

Staying at the property is OK, breakfast items always empty. Drinks mostly out of service.

Towels per day: 2, 2, 0, 0, 2, 3. Asked for toilet paper and soap. Locked out at night and took 20 mins to fix keys. Broken phone and refrigerator. Wi-Fi didn’t work. Room cleaned once. Asked for towels and they never came after saying to wait 45 minutes.

The hotel was conveniently located near Knotts Berry Farm.

Front desk employee was being friendly and welcoming!!

Friendly front desk. Room clean. Breakfast good.

There was sand in the bathroom floor and the carpet was very dirty

Friendly staff Quiet

Very nice I love this room next time again come thank u

Great hotel just no breakfast for a week

The breakfast was poor, they never had enough, we had to asked for everything.

Good stay for bball tourney. Easy access to lots of food around and to gym

Cleaning staff has not vacuumed the room for three days, has not refilled hand Paper towels by the hand wash sink, even after requesting the front desk two times .

The breakfast was mediocre. They could not even provide scrambled eggs regularly. Sometime there was no stock or equipment not working. The room had a broken air con.. which they changed but I'm still an Unhappy customer.

Great hotel

Nothing said they only lean every 3 days. We are a family of 4. We stayed two nights. No one emptied our trash nor gave us fresh towels. when I asked for them, I was told they only clean every three days and even though there were four of us, I was only given two sets of clean towels, Service lacking.

Property was not prepared. No maintenance available. AC not working when I checked in and toilet not flushing said there were no rooms available to move me to and they could get me a plunger. After traveling for 7 hours, this was one of the worst experiences at a Holiday Inn

The jacuzzi/ hot tub is nonexistent. Although the internet shows different. That was a key booking point for us. The parking is tight. The check-in in gal was so kind and helpful. The breakfast staff was rude and very short when asked about what is offered. The pancake machine was broken, there were no yogurts or hard boiled eggs. There was no protein option avl. The juices were very watered down. no kid friendly cereal. The bathroom was clean. The beds were comfy. Room did need a good dusting and review on hard to spot areas we found trash left behind nothing to crazy just small pieces. Head of housekeeping was super friendly.

Stuff was not friendly and not helpful

there are few homeless people around the hotel

great hotel near disney. They had hot breakfast, rooms are rennovated and super comfortable and large.

Loved it

WiFi unavailable in some rooms. Bedding was not clean. Laundry room was not clean. Staff was inexperienced.

Parking was easy

For breakfast the girl would just keep looking at the whole time making you feel uncomfortable. They don’t clean your room till every 3rd day only give two towels my family was a family of 4. There’s no space for garbage tootles paper ran out called 3 times said someone would come they didn’t I had to go myself. I have had better service at cheaper hotels. Deposit they didn’t give back but took it and I know I left it al just as they gave it to us.

Nice area and very close to the parks very vlean

Staff was extremely pleasant, room was clean and did not have any funny smells, area around was clean, even though we didn’t use the pool it looked very clean. Some maintenance needs to be done, ice machine on 2nd and 3rd floor did not work. Areas around the ice machines needed a mop it was stained and dirty. Lobby was clean with one flickering light. The fridge in our first room was broken and leaking the staff quickly changed our room without any issues. A/C worked wonderful and also did not smell. Overall a pleasant stay.

Absolutely horrible experience. The room was filthy. The hotel property had trash everywhere.

- Dirty rooms - Rude personnel in housekeeping specially the woman serving breakfast - Trash everywhere and smell is bad - If you want clean towels you have to take the dirty ones, to the front desk to get clean ones according to the housekeeper we talked to.

Management was horrible

I love it great customer service rooms wear great nice and clean and all near shopping stores

Checking was horrible. Was given a room that was occupied and and when re-book to another room, the keys did not work. Breakfast was horrible as well. You almost have to beg for the food. There was no yogarts, fruits. Eggs burnt. Upon check out, its seems that the manager does care on what happened, no sympathy. All stairs on the property did not have the lights on.

The property was unprepared for the Expo and had no rooms available during check in. We had to wait 30 mins to 2 hours. I also requested daily cleaning and they cleaned 1 out of 4 days of stay. We had to request for towels, coffee and our garbage taken out on the days they did not clean. The TV was also not cooperating but Destiny did give us a discount for 1 of the days of stay. Jennifer and Destiny did do their best to make us happy and I appreciate it.

Ruidos toda la noche,

I loved how close it was to Disneyland. It was just a short 10 minute drive through a neighborhood. You did not have to get on the freeway. The morning breakfast was good too.

Gentleman named Christopher at the front desk was extremely rude. Don’t plan on going back

Conveniently located, reasonably priced.

Very dirty outside, in a bad and sketchy neighborhood.

Thank you for a good weekend trip!

Good location and safe parking. Good breakfast. Room was spacious

i booked this last minute on a spur of the moment extend to our original trip to disneyland. we were able to check in perfectly no problems, the front desk lady was extremely nice and quick service. the only thing i wish was different was that there were more luggage carts. we had to lug all of our bags! thankfully we are physically able to, so it was no problem. the shower was a little dirty, left over hair and soap on the wall from another customer, but other than that we truly had a great stay. would definitely stay here again!

Hotel was pretty clean, our room was well kept. Front desk was very kind and friendly. Also very attentive. The walls are a little thin. Breakfast was okay, but hey it was included!

The property was remodeled and looks like lipstick on a pig. The bed was comfortable. And they had breakfast but the food kept running out and they took forever to bring more out for the customers

A nice place, but the staff have a unhelpfull vibe, my second time in this hotel, no problem with the staff in 2024, but now we fell like they are making a favor to us, very good place but staff not good,

Ask for a room not facing Beach Blvd.. the street noise was all night and loud enough to keep me awake on and off all night.. Jennifer, the manager is amazing and extremely helpful! The breakfast staff wasn’t as friendly.. ran out of eggs, pancakes, sausage etc, and when asked about if there would be more, I was told no.. as I was walking away from my liquid breakfast they appeared!

It was great. Front desk was excellent!!!! The only drawback was there wasn’t an ice bucket in the room. Otherwise everything was clean and looked great

Good

the room too small

WiFi did not work during stay. Building exterior access door in the rear had a broken access control lock (can only be manually opened from inside).

Amazing

I was able to get into my room right after midnight due to staff issues

Breakfast area was absolutely filthy and they ran out of all coffee and mostly all of the food with still an hour left. It took them about 20 mins to refill the coffee and only some of the food.

Stayed on 31st dec checked in at -5pm. Then came back to room early morning ~2am just to crash and get some sleep. Next morning when went to restroom there were no towels. Called front desk and they asked me to come to front desk for towels. This was very disappointing and inconvenient to walk to front desk when half asleep for towels. If thats the hotel policy then I should have been provided towels during checkin.

There was beautiful

A bit ridiculous. There was no one at the front desk when we got there. We waited almost 15 minutes before someone showed up so we could check in. The room had no towels and they didn’t have any available.

The deposit was never returned to me and when we broke the keys they told us that everything was fine

Staff was very friendly and helpful from check in to check out. The breakfast was above what was expected and a great way to start the day.

Nice hotel and welcoming staff. Housekeeping could have been better.

Enjoyed our stay. Clean rooms and love the fact that Dove brand was used for body wash, shampoo and body lotion, which is what we use at home.

Employees were very kind and professional. Room was very clean and comfortable. Unfortunately it was a little mixed up with our room but everything went nice and smooth thanks to receptionist. The only bad thing about our stay was Sunday morning breakfast, we weren’t able to eat because oven broke down, the pancakes machine stopped working, we had to go out to eat breakfast. The lady in charge was doing her best to keep it up but it was hard for her to do it by herself. Besides that we were happy with everything else.

Breakfast was good. Room appeared to be clean until i found roaches. No maod service until day three seems crazy to me. Beds were okay. Only sheets, no blankets. One washcloth and only 3 towels.

The room was clean and breakfast was good.

Hotel rooms need more maintenance done and A/C updated

Rooms carpet is dirty

No bacon served at breakfast! They said they never get bacon. It is a very important plus to me for breakfast because I dont eat it at home. Please reconsider!

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Closet/cabinet had no handles to open/close No towels in room (had to ask and took about two hours to get them) It is rather easy to miss the hotel since there are no big signs perpendicularly Located to the boulevard where it is located at.

Having issues getting deposits returned

EXTREMELY noisy!!!

Long line to check-in. The bathroom was not cleaned, and the shower was very dirty. The 24/7 Washer and Dryer service was out of order. Lights in the hallways and lobby were all off and only turned on after a delay due to the poor motion sensors.