Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts

They charged me $50 and told me that it was just going to be a hold on one of my cards and would be returned to me when I checked out and I never received it.

Clean room Close to stores

I would not return to this property

No good service Smell and really dirty

Sheets were stained Bathroom shower was so moldy fan was hanging off the bathroom wall Rug smelled like urine Dead insects splattered on the wall Rug was sticky and dirty

It was a cool stay for the pokemon event!

Absolutely filthy. The woman who works for the front desk was amazing. But everything else was horrible. You have to sign in to WiFi every two hours including passwords and surveys. Never once did any cleaning person offer towels never changed our sheets. Never offer towels always have to hunt them down. Keys always need to be reset almost daily. But the worst is that the mattress has no cover pee, blood, and whatever else stains.

Got there could not find my reservation, as I talked to hotels.com several guests came to desk with complaints or to check out after just checking in. Bugs dirty no hot water were a few complaints I heard as I stood there waiting to get my reservation straight. I decided to leave told hotels.com rep to forget it and she ignored me and went through with reservation and charged me for it even though I left for another hotel. Sad situation. Red roof inn kept my money and hotels.com was very little help even though I still used there app to find another hotel. App was not accurate as far as that red roof inn went

Too many roaches, my key card kept locking. Only 1 person on the staff was helpful. It was extremely ghetto and the only good thing was the TV channel lineup. And the hot water for showers.

Very uncleanly was give 3 rooms one had and empty 6 pack and a trash can full of beer cans the next one didn’t have AC and the third one had the inside of a black and mild all on the floor under the bed as well as plastic container lids and smelled like a cigarette so bad canceled my stay

Not clean

It was spacious and good for the money

Nothing on the motel, not safe Bad bugs

Pictures that are

Everything was okay but didn't have t v 41 night

No tea the whole stay was a bummer

The property is poorly maintained with plumbing issues and power outages during my stay. The rooms are not cleaned properly, But that's not even the worst - it's the DISHONESTY of the operators that stinks most. Like a lot of propertys in this grade of accommodation, they charge an additional $50 deposit on top of the cost of your stay that's supposed to be refundable but good luck with that. I stayed there on two separate occasions each for about 3 weeks. On checking in the second time, I inquired as to why the deposit from previous stay hadn't been refunded and first was told it was and then then told it was used for early check-in fee. Now if an early check-in fee was being applied, that should be added to the cost of the stay at check-in and have no bearing on the deposit being refunded - it's an additional cost. Long story short, I had to contest the charge via my bank to get it back and the second deposit was refunded only after several requests. You shouldn't have to fight for your deposit refund - or jump through hoops but that's exactly how it was for me. When an operator does this, it raises serious questions around their integrity and ethics and I prefer to stay with an honest operator. I can live with a power outage, a broken toilet, dusty rooms, but not dishonesty. Sorry, no more red roof for me.

Good Size of a room and shower. Bed.

Nothing The lights went out the first night of my stay , the room the was first given to me it’s was someone else’s room , I had to go & tell the manager, he acted very surprised, & gave me another room , then I check out ,

Nothing about this stay was enjoyable.

Great

Meh

Remodeling

They charged deposit of $50 and have still not returned that

The pool and the breakfast they give its pretty decent So far the best hotel and cheap

So far the best hotel and cheap

The room I stayed in was smelly

The room I stayed in was smelly

Worst ever place I visited, no water in shower, few lights didn’t worked, simply waste of money

pleasant maid and security guard. Unmaintained room with no amenities (frig, extra pillow, blanket). Generally grungy.

pleasant maid and security guard. Unmaintained room with no amenities (frig, extra pillow, blanket). Generally grungy.

True dump, staff very unpleasant, everything is dirty or broken. Great rate.

Hotel was in a great area, easy to get to the Metra Station in Arlington Heights. We checked out a little early because the heat in the room was always on and even when the air conditioning was running at full blast we were uncomfortably warm and couldn’t get a good nights sleep.

It smelled like cigarettes

Easy to book at late notice Not sure the door locked. We were exhausted and couldn't make it work

Exceptional

Bad

The only thing that I liked was that the fact that it was in walking distance from a Walmart, Denny’s and a Dunkin.

For the price this place costs, the lack of amenities and an overall low quality was more than expected, but I would like to think that a room without cockroaches and mold should be the *bare minimum* of what to expect. I've stayed at some bad cheap hotels before, but this is the first time I strongly feel the health department should shut this place down. Beyond gross.

Very bad experience

Room was heavily smok smelly. Bedsheets dirty, the solution manager offered was to cancel if unhappy.

Room was not very clean, ac didn't work, toilet leaking. Staff was nice.

The PROS: Sink is accessible, bed was super comfy, staff is super nice. Check in was smooth with Marzette. Location is convenient, everything is close by. Denny’s is across the street. The hotel was quiet.

Toilet cant flush properly. Room was in such unclean state of affairs with chewed gum and junk leftover from past tennants and uncleaned surfaces we thought the risk of bedbugs was astronomically high. Stay at your own risk. Obviously a centralized ghetto and used for people desperate for any sort of short term housing.

I prepaid, but they had to call Expedia to get a credit card number to accept my payment

Check-in was great people there were great. The area was wonderful. My room smells like animals. The carpet was dirty. The floor was dirty. The walls was dirty.

Check-in was great people there were great. The area was wonderful. My room smells like animals. The carpet was dirty. The floor was dirty. The walls was dirty.

Parking was easy and convenient. The room, however, was not cleaned well. The air conditioner was EXTREMELY loud and did not cool the room. Roaches!

Floor in the room was dirty, the room itself smelled of cigarettes, the comforter was stained and the comforter/sheets had cigarette holes on them.

Staff and customer service.

Staff and customer service.

Never got checked in they lost and never refunded our pre paid booking some two days fighting over the principal of the non stay be chase they never even checked us in. Worst costumer service not with the hassle for the small amount of value. You get what you pay for and we paid and still got nothing!

Area Staff

Passable

Room was clean, ac worked fine, just basic room but great value for the money.

Close to the airport.

Good location,

Dirty rooms , roaches around the bed , very bad smell

Room 216 was in need of some maintenance. AC unit wasn’t working properly, some kid used a blue pen to draw on the arms of the chair, and the water pressure wasn’t very good for the toilet or the shower. Otherwise staff was friendly and facility was decent

Worst place I’ve ever seen in my life. I did NOT stay here and they won’t refund either. Would definitely advise to stay far far away.

I had a pleasant stay at, Red Roof Inn — Arlington Heights, IL. The front desk staff were incredibly kind, welcoming, and very accommodating during check-in, which made a great first impression.

I just overslept for 6 hours and they didn't return my deposit

Disgusting hairs all over and creepy people looking in all the windows

Absolutely disgusting, dirty , no towels, Ac not working, infested with roaches, wondering if Red roof CEO know about how bad it is ?

Not to mention the room was too hot (heat wouldn'twork, couldn'tturn it off), it wad also dirty and smelled bad. I know it was a "cheap" hotel but could do better on these easy fix complaints. I would not stay there again!

The staff were nice friendly…the property needs a little bit of maintenance but still acceptable for me.

Room was very comfortable, staff was readily available to answer questions and helpful. Thank you.

Superior room was my favorite.

Very dirty. No lock in the bathroom. So very old

In less than 24 hours of staying here, i have had to change rooms FOUR times! They tried to put me in a room on the second floor seeing that I had a wheelchair but because I wasnt sitting in it I got a dirty look when I asked if there was elevators and he told me no stairs only. I said I have a wheelchair how am I suppose to get to it? So he put me in a room on the first floor. I get all my luggage to the room and went to turn the ac on but when I turned it on it didnt blow and it made a loud noise. So I walked back to the front office and notified him. He moved me rooms again, so after I got everything moved to the new room I was going to relax but when I pulled the blanket back I found a dead bug in the "just put on sheets". Housekeeping did come and chamge the fitted sheet but left the top sheet, blanket amd pilloows the same. Later, in that same room, i see a cockroach on the floor. I tried to kill it but it had ran under the dresser. So afraid to put anything anywhere other touch anything i was extremely uncomfortable. Also in the bathroom there looked to have been a previous water leak because you can see where the paint had been stretched from the water but all thru did to resolve that was drain the water from the pocket and they left the loose sagging paint as is. I went back to the front desk explaining look there was a bug in the sheets and I found a cockroach in there im uncomfortable staying in there, theu said we can move you rooms again. Heres a key to this room

Staff was friendly

Great staff

I stayed 2 nights at this location. Staff were very friendly. However, this motel was not well maintained. Walkways and parking lot were obstacle courses with dog wastes everywhere. Rooms (I moved to another room due to broken TV) didn't look to have not been updated for decades. Old mattresses, stains on carpet and bathtubs, rusts around fixtures and AC, etc.

Very disappointed no refrigerate in the room or microwave. Ice machine had no ice. Had to go multiple time to get key reprogram for the room. Room was not cleaned as it should of been.

This place was gross. The blankets was stained and had many burn holes in them. It was out dated. It was the worst place I have stayed at. Bathroom door would not shut and the remote look like it was never cleaned.

Smelled horrible had mold no comforter just dirty sheets toilet was clogged tv didn’t properly work neither did the air conditioner staff told me they didn’t have covers soon I checked my room and reported to them they were dirty

I felt safe as a lone traveler. The whole property is clean and well kept, the room I stayed in was as well.

Room was very small. TV was going bad with dark screen hard to see. King-size bed was comfortable. Room was clean. Staff was fine. No coffee maker. No iron or ironing board.

I booked a dbl room, paid extra for a refrigerator and microwave, when I arrive I was told that they did not have a dbl bed room could I take a king, I said yes, then she said she found a dbl bed room with fridge and microwave. when I got to the room, not only was it a handicap room with a shower mixed together with a toilet, there was not a refrigerator or microwave, the room was dirty and the sheets had stains and holes in them. The tv was like a 24 inch flat screen, not worth even watching. the air conditioner smelled like mold. me and my daughter was just staying for the night and leaving in the morning, but I do not recommend this place, nor will I ever stay here again! These hotels, inns, and motels need to be held accountable for there dirty conditions after paying all that money to stay.

DO NOT STAY HERE! Ghetto, dirty and they have roaches

Other than the Roaches everything was great! A few bugs can't beat the deal I got.

Dirty room, towels were used, bed had blood stains, pubic hair, holes from cigarettes on bedding sheets, smelled like cigarettes especially in the bathroom even though we requested a non smoking bedroom. Cockroaches everywhere. Dirty floor. Front desk had poor service, we needed new clean towels and they said they didn’t have any. They left half a roll of toilet paper, when I ran out we asked for another roll and they said they didn’t have any, we would have to wait two days later for cleaning crew. All was horrible. They also charged me way more than the listing said. Also, a deposit was charged and said I won’t get it back for a month and a half. Won’t be back, would rather stay under a bridge.

I seen a roach in I think they can do a lot better with the cleaning

The bathtub showed noticeable rust, which was unappealing and further detracted from the overall experience. While it’s clear that this is an older building, the room did not appear to be maintained to what would be considered today’s standard expectations. Based on these conditions, I ultimately made the decision to check into another hotel that evening, paying for alternative accommodations out of my own pocket in order to be comfortable and safe. Overall, the experience fell well short of expectations, and I felt it was important to share this feedback.

I asked for a second room and was put into a smoking room. I’m not a smoker so I sat in my truck debating if I’m going to muscle through it. After about an hour I decide that I will. That’s when I found out the door doesn’t lock. I could just push the door open. I decided to start recording the rest. The floors were filthy and looked like they haven’t been swept or mopped. The AC had looked like it was partially disassembled. The bed had debris and hair in it. The sink was filled with dirt. The shower had black mold. I told the onsite worker at the hotel that I would not be staying and want my deposit back. He informed me that the manager would reach out to me today.

Room was gross

When I arrived at the facility, I was required to change rooms three times due to the rooms not being properly cleaned. One of the rooms had a strong cigarette odor. The floors appeared unswept, there was residue and marks on the walls, hair in the bathtub, and the bed looked as though it had already been slept in. Overall, the conditions were very unsanitary and unacceptable for a place of stay.

No heat in room, space heater was in room but smelt like it was burning when you turn it on. Bed broken like broke broke on one side. Didnt know til the middle of the night when i rolled almost onto the floor. (King bed and I was alone so I was on the one side until i rolled) light above sink flickered soni got ready in the dark. i wouldnt stay here again.

Smell so much cigarette

Room dirty and smelling and it was load people arguing outside

Heat was out

The toilet had dried urine on it when I got in the TV was broken and had a line through half of the TV that was like white and colorful The fridge didn't work but I knew that walking up the stairs because there were a bunch of people that had bags of food sitting outside the door The phone was broken and it was super cold outside so it was unable to complain the night of I had things to do the next day that I could not be late for so when I came back to check out the next day I had informed them of some of the issues that were in the room and that I had took pictures I was told I was going to get my deposit back to which they took my deposit accused me of damage and refused to hear anything I had to say. This was probably one of the worst hotel stays I've ever had in my entire life I am insanely offended that they had the audacity to accuse me of damage in a room that the hotel was well aware of was present prior to my stay and it probably charged several guests on account of the fact that they did this to me My message here is beware of this hotel because they definitely will charge you for damage that is already present in the room

Outside was clean however it was clear people stayed extended time here. The carpet was dirty and shower had hair in it. And various spots on wall have different stuff on them. Upon inspection could be food pop candy idk and the mop area smell like mildew... room smelled..but I only needed a nap before another shift at airport

First room had wet smelly towels laying on the floor. Room number 2, smelled like marijuana. I had to open the door and purge with the bathroom exhaust fan. Shower curtain rod droops to allow the curtain to slip and spray to accumulate on the floor. Filthy "Extended Stay" trash in residence. Rooms need cosmetic repair, this is NOT the 3rd World.

Cute

Tv did not work, reported so maintaince came with many remotes but did not work, no discount or apology

Nice TV with cable access and Netflix. Fresh hot dunkin' donuts coffee in the lobby

Never cleaned my room I. 5 days

The bathroom rusty. A lot of Cockroaches.

Staff was very helpful

Yesneglected

Good

Helpful, friendly staff. Clean room.

The employees were all very nice but the room was pretty scuzzy dirty. Behind the table, on the wall is dried up mystery fluids, theresv

Horrible

Very nasty did not like it

Staff clean room

Staff was unprofessional, did not want to give me a receipt, gave me a hard time when I asked witch card was used to secure the room months ago. Get in the room to find out heat wasn't working, called desk was told ok and didn't hear back from anyone....

The front desk person helpful and efficient. Room was basic, had to go to laundry room to use microwave. When I got up for a shower the shower faucet was broken

Good clean

They need to let people know on the website there’s a deposit not just wait till people get there then find out.

Everything dirty, broken Bathtub rusted Worse experience ever

Very old everything. Not recommending.

The shower didint work, which was an issue, as we've beenn traveling and could use a good shower.

Nice

Nothing worked in the room at all no heat, ac looked damaged, no lights in bathroom and no water

Cons: dirty, no maid service or room refresh, towels are very thin, coffee machine in room but no coffee or cups (coffee is available in the lobby) There are restaurants and convenience stores nearby. This property needs some serious love

Roaches in the room, smelled dank and stayed on my clothes, lights barely worked and the bed / pillows were very uncomfortable

Room was nasty , cigarettes burns all over the blanket, very strong smell of dog crab and urine . Stains on the walls, lights not working, Ac not working properly very loud and broken, ufff never again I couldn’t sleep, stay somewhere else

Nice place

Horrible place!! Upone walking

Easy parking and great staff

Bad

No toilet paper only two towels unclean

Room stank!!!! Smelled like humid funk had flys in the room and I spotted a roach if there’s 1 there’s more, wouldn’t recommend pay a bit more for a better stay elsewhere.

First room, the door nob fell off. Moved us to a second room and then theres roaches. Not worth the stay, we left.

Front desk was helpful.

I love it

it was lit so disgusting to the point where i walked in and immediately walked out and got another hotel, smells like cat piss so bad you cough every time you breathe, bedsheets have about 500 cigarette burn holes each, furniture in the room is crazy torn up, just entirely nasty

The bed was uncomfortable and old

Not great. They didn't have the room I reserved. It smelled like pee outside the room. The room wasn't terrible, but the bed was very uncomfortable. The no-smoking room smelled like a smoking room.

Nothing

Was not clean

Room smelled like smoke, floors and carpet not clean, run-down, bad pillows, lint and stains on mattress- could feel lint though the sheets

Smelled like cat piss and lots of loud people here

Door handle broken

I still wait for my deposit $50

Filthy would never advise staying here

Last minute booking due to flight delays. Desk agent was nice (especially considering it was 1230Am). Room needed an overhaul. Roach traps in every corner, saw roaches in the bathroom, mold and obvious water damage. Glad to get out of there.

I arrived at 1:30am and by 11:05 they were banging on my door to get out. By 11:30, after I ignored their knocks three times, they started blowing up my phone, reminding me checkout was at 11am. This after the guy from the night before told me I could leave at noon. Trust me, if it wasn’t 1:30 am when I arrived, I would’ve left right then. ABSOLUTELY DISGUSTING MOTEL. Never ever will I stay at a Red Roof Inn again.

Last time I stayed there it was ok, but this time that room was so smelly and room seemed didn’t clean

Thisbplace is terrible. Cigarette holes in the blankets and bedsheets, stained linen, sticky floors, decor falling apart. The room was non smoking but reeked of an ashtray. Immediately left.

I arrived around 11:10pm. The front desk person (looks like from South Asia). 1st he told me I don’t have reservation without checking my ID; then I gave him my ID Again he said “ you are not in the system” at last I told him “ can you try with my reservation number?” For the first time I got positive attitude and got confirmed. Then he gave me non working key of so called room 142; got to go back to the lobby ask him for another one . The room 😭not regular mattress non working tv with cold shower😞. to get to this Room called unqualified … it took me almost an hour and fifteen minutes (it is easy to say I beg the front desk man just to stay one night ) totally unqualified place to be called a hotel

The reviews and pics looked pretty good but in person this hotel is actually pretty run down. Stains on the walls, bedsheets, not properly stocked with toilet paper, etc., lights flicker constantly and take forever to even turn on. Glad we only needed a bed for the night but even then, I’ve never seen such a thin mattress at a hotel! Do not recommend

Smelly room

Place is sucks

We got a non smoking room and we ended up a smoking room. We ask for toilet paper and they told us we couldn’t get more because they ran out of toilet paper. They only gave us two towels we were three ppl when we ask for more they told us we had to wait the next day at 9am to get more. There was no conditioner and the beddings were stained. Highly not recommend! there’s other hotel closed by pick something else. Worst hotel I ever stayed at.

I hated the place. The room was so hot when we arrived so we left on the a/c. We got back around 3 am and the room was like a sauna. With that being said we never stood there and turned in the keys and asked for our money back but only received $50 deposit that was asked for when we arrived. I would never recommend this place.

Red roof inn makes special effort to discriminate while fraternizing stealing faking during prepaid visa service and asks questions with attenpts to blame

Horrible experience despite a good location.

Great

The pictures that are posted on Expedia do not look like the pictures in the hotel. The hotel is old, the sheets are dirty and wrinkled, there were bugs flying around. Air conditioner was broken. I would never recommend this hotel.

I’m sorry to say this, but I had booked a full eight days at your hotel and I was only told one night was available. We had to go searching for another hotel, which turned out to be a better one. Anyway I just thought you could be a little more accommodating Michael Grant.

I asked for a wake-up call and I did not get it

DO NOT STAY HERE!!! Mold was growing all over bathroom. The room had sooo much humidity that the beds were damp. Reserved a non-smoking room and room stunk of cigarette smoke. Tried to get a refund but none was privided. Ended up leaving and going to another hotel.

This is a budget property in desperate need of maintenance and freshening up. Very run down, no housekeeping and smells. Pay a few dollars more and you will be happier.

Was a place to stay, the key card had to be fixed every day and there was bugs on the occasion. Other then that it was fine

Room had a terrible smell and so did the entire hotel

The front desk guy was very nice and courteous

Bathroom and shower were ok Bedding was stained, and some looked like blood to me. Could be wrong on that front. Computer chair had quite a bit of wear, and the other chair looked like it has been stabbed with a fork/pin numerous times. The air conditioner fan ran, but the air was warm. We were going to make sure, but after running out for some drinks we discovered that it was way cooler out. We went to talk to the desk attendant about it, they couldn't get maintenance out, nor could they offer another room (no fault on their part, they were fully booked). She told me that I could get a refund through Expedia and go somewhere else, but the next available hotels were towns away at $600. So we made due. We couldn't sleep most of the night. I did find that throwing blankets and pillows on the floor near the air conditioner fan did make the temperature more comfortable for sleeping, the floor not so much. Phone for room didn't work either, tried calling desk about AC but had to run down to the desk instead.

Didn't sleep there because of bed bugs and crouches

No A/C, moved out on second night, refused to reimburse as didnt comply with property description. Pee Odor in escalators. Dirty. Unsafe.

It was good for what it was and for what i needed . But the place could use a upgrade really old air conditioner kinda worked and the tv was basic with the cable as well,

Nice large room. Comfortable king bed.

So booking the hotel was fairly easy and the pictures look legit. Usually red roof inn hotels are okay but this one in particular was horrible. Down too the roaches , the poop from dogs left behind, and the constant smell of pee and poop from animals . The staff is very careless and doesnt want to do anything to make it better. On the actual site it was mentioned that the room came with an refrigerator and microwave but was not inside the room and had to go all the way to the lobby to get ice . I stayed for 1 night & got anothet hotel the next day.

Motel was very dirty riddle with black mold and roaches everything was poorly cleaned and maintained. The staff is rude and nonchalant to the residents needs and concerns because they know the motel is dilapidated literally one rainy day from condemned. Do yourself a favor and stay in the motel 6 up the street I did and it’s night and day….I’m serious.

This is the 1st and last I stay at this hotel, the a/c wasn’t working, asked to change my room and they said no, the temp outside was 90F and we cant slept due to the room temp, had my two little kids with me.

You get what you pay for at a 2 star motel. Extremely outdated furniture and saw bugs in the bathroom. Bare minimum cleaning done.

Absolutely disgusting

The ac unit wasn’t working so it was hot in the room all day and night. At one point I think outside was fresher than inside.

It was cost effective but the staff were unfriendly, the property isnt in good shape and shows its age ... the rooms are clean but very very old and smell a bit. Notice some of the rooms are smoking rooms so be aware.

Was the worst hotel ive ever had to sleep in. Covers were stained it smelled like mildew the door look was broke. I slept with my shirt on the pillow case. No fridge or microwave. Just an horrible experience.

The property smelled to cigarettes and the A/C was not working properly

Hotel property unsafe and room was absolutely disgusting. The smell of weed was intolerable. Gnats in the room. Knob on A/C unit. Gang type people hanging around hotel property drinking moonshine and allowing pit bulls to roam in and out of rooms. Hotels.com needs to do a better job in vetting hotel properties prior to adding them to website.

We checked in around 12:30 AM, when we entered the experienced disgusting smell and old room bed, lights, chairs everything, they changed 2 rooms but still felt same, unfortunately at that time no other hotel has available so we had to stay in hotel with spraying my half bottle perfume. I would never recommend

Demasiado viejo, sucio, tenia cucarachas, realmente asqueroso

I had to move rooms four times the room smelt disgusting there was poop in the bathroom on the walls. The doors wouldn’t lock. It was very very unsanitary.

I have to go get my towels everyday the floors and walls are so dirty .

Have a question the room was nasty. It smelled like dogs. The sheets were musty. The floor was dirty.

Don’t stay here. The rooms are dirty. We were afraid to get under the covers because bed bugs. Neighborhood is not safe and not even that close to o’ hare.

The rooms are clean and they do their best to maintain the property. It's older, so though it may have some quirks because of age, I rate it pretty highly for a budget motel. (And our cats love the rooms!)

Staff, however, were very friendly and accommodating.

damage in the unit. the bathroom door jammed because of damage. Bugs. overwhelming smell of old cigarettes. Asked for towels are they inventoried the old ones before giving me new ones

I reserved a room for MY BIRTHDAY, ABSOLUTELY HORRIBLE!!! Never again will I ever get a room here! I had to have the room switched 3 times for just decent air conditioning! All 3 rooms that the clerk changed to the air conditioning did not work at all!! And the last room I was switched to, the lock did not work properly! The only reason I stayed in the last room was because it was almost 5 in the morning, I was tired. Never again! I absolutely DO NOT RECOMMEND IT HERE!!!! The clerk literally ruined my night, he ruined my birthday

I should have inquired more before booking thid hotel. Bad choice! Hotel is in bad condition and terrible ambiance

The key card did not work half the time you had to run back and forth to get it reactivated to get in your room. The room was supposed to be smoke free room and as soon as you open the door you get hit in the face with smoke of cigarettes and also smoke from Marijuana and you almost get a contact high from it. I have bladder cancer and I am not supposed to be around smoke of any kind the floors were hard wood floors at least the cheep imitation kind and if you sprayed anything to try and kill the smell your feet then stick on the floors.the bed was like sleeping on a plywood board the mattress would crush down almost flat so you are mostly laying on the box fram under the mattress. I have had 2 lower back surgerys and it did not help my back so all in all it was a very unrestful weekend and when I told the guy at the front desk he looked at me like I was lying and turned to the security guard who was in my room with me and my wife checking things out told the guy yes it smelled that bad in the room and all the guy did was give me a bottle of stuff that did not kill the smell but made you feet stick to the floor. When I said something to the front desk the next morning that I should get a discount she did not say anything just gave me a card and said contact this person to complain. I will never stay at this hotel again and I would advise any one thinking of staying here do not stay here you will regret it big time don't waste your money here......

not bad

Door didn’t close it would get stuck

Nice

There was no A/C, even though it was in the listing.The room was so rundown it was unbelievable for how much it was. Didn't stay more than 30 minutes and was refused a refund.

Totally,dirty ,found cockroaches, bad service

There was holes in mattresses, bed cover missing off 1 bed, filthy, desk chair was falling apart, cockroaches seen in bathroom, cracked tub, and felt unsafe

There's a lot going on at this hotel just too much for me it's more like an extended stay or a apartment complex people stand out and they drink and talk and they're loud and they do this for the majority of the night there's constant somebody walking outside down the pathways so you it's hard to sleep I was very unsatisfied

Dirty room, floor and towels

nice place

very nice place to stay

nice place to stay

That was great service ever.

Sheets are dirty, Insects in the bathroom

No coment

Room smelled like piss. No refrigerator. Smoke smell around too. Not the best experience.

Horrible the room stink like cigars

No mini refrigerator and no microwave

Worst place I've ever stayed

awesome place to stay

Horrible experience. Very long check in process and, after obtaining the room key, I had to return 3 times to the reception since the key was not working. The receptionist changed me to another room to find out that it was in a very poor condition (rust in the bathtub, burning spots in the blanket, urine in the toilet and floor). I had another room change and I was able to sleep, however, the room was dusty and smelly and barely livable. I am not a complainer, I have stayed in highway hotels before, but never at this level. The team members seemed to be overwhelmed with technical issues and they didn't even remember me when I came to change room. Lastly, I am still waiting for a refund of my $50 deposit (it is charged on my bank, not any longer in pending).

The stuff are rude

The key to open the door is big problem. I came back from my business at 3 am i can't open the door i hve to go to the office more than 5 times until 4 am to get in. And i don't received my my 50 $ deposit.

Friendly and helpful staff.Rooms can be unpredictable about how functional equipments are. Convenient parking.

You could tell my room had a flood with the floor and the walls being so buckled and swollen

Place looks good but there is no water to even take the shower. Toilet was unclean.

We asked for non smoking room and despite no smoking allowed sign on the door the room reeked as someone was smoking inside it

great staff

Staff was friendly and helpful. Room needs a visit from the Illinois Department of Public Health and maybe a building inspection. Stains on the walls, door, ceilings, bathtub, cove heaters and furniture. Ripped up office chair. Terrible patchwork done to ceiling in multiple large spots, most likely from water damage. No cover on the knob that controls the cove heater(exposed metal on electrical control). Multiple holes on the comforter from cigarettes. Food was found on top of the shelf. Bathtub has a large strange spot inside. The showerhead was leaking from the threads and the nozzles were filthy. Towels had hair from previous guests. Toilet seat needs to be changed. The front door jamb was poorly repaired from what looks like a previous attempt to bust open the door. A/C unit just made noise. It did not blow any air whether hot or cold. Mattress springs can be felt very easily through the dirty mattress. The screeching of the mattress springs were so loud that it woke me up several times during the night. The key card needed to be recharged every single night. I would not wish these room conditions on my worst enemy. I have photos evidence of most of these claims. Feel free to contact me for more information.

Day staff was not great night staff very nice

The roof was Burnt and smelled really bad clothes was left inside air conditioning didn’t work properly so either ur cold or hot the toilet didn’t flush correctly the bed was uneven the tv was zoomed in and couldn’t zoom out we ended up buying a tv to watch while we stayed was very bad experience

Cockroaches and too much for nothing in your room no microwave no fridge

Old room. Room had a bad smell.

I have stayed in prior years, but it has gone way downhil. It arrears they are primarily trying to attract weekly tenants. .

hower was duty smell really bad they dont have no ice machine or fridged bad