Embassy Suites by Hilton Atlanta Buckhead

It is always good there. TVs struggle some, but it is still good.

Everything was exactly how it looked in the pictures!! It was excellent

I canceled after changing 2 rooms.

Dee at the front desk was the nicest person! She helped me get an early check in, made sure the concert I was supposed to attend to wasn’t cancelled, and made sure my stay was linked to my Hilton honors account for easier use. 5 stars!!

Shower drain not attached to tub, not enough towels for suite with 6 people,

Staff is very accommodating and friendly. They appreciate your being there!

Great customer service very clean and comfortable

All the staff were super welcoming and helpful with any questions that we had. The room was lovely and the view at night of the city was phenomenal.

I stayed at this hotel last January and had a great experience. This time when I returned in June to attend AmericasMart gift market, I did not have the same great experience. The staff members at the front desk were not as professional and courteous as the ones before. The breakfast was not as appetizing (plus it closes at 9:30 instead of 10:00). We were given a handicapped-accesible room which I did not request which meant that the sink was out in the bedroom. Plus the room had a long mirror that was hanging precariously on the wall to one side, there were patches in the wallpaper and visible areas where the paint had been patched. There was some hair and a roach in the fridge and the room was only cleaned 1 night of the 3, so we had to go ask for clean towels. I come to market in Atlanta twice a year and I had hoped I had found our "go-to" hotel. I think I will be looking elsewhere.

City view

Friendly staff

Always great!

The staff was friendly and helpful. The breakfast was good. We did not get a chance to try any of the drinks at bar even though we had access to a complimentary drink.

The breakfast is great. Super friendly staff

Customer service I like everything

Superb

Checked in, toilet had been stuffed with paper towels, either maid did it or room wasn’t cleaned before we checked in. Had to go to front desk twice over an hour to get maintenance to room. Front desk never answers phone so you have to go down there in person for problem solving. Stayed at this hotel for years but probably not returning. Room should be refunded to me. Don McCullough 205 789-6186. Room 513 Date there 6-6-26

The hotel was nice; the breakfast was okay. They kept running out of everything and the lines were very long with people waiting for plates. Upon arrival at 3:50 I was told the room wasn’t ready and to come back at 4 for check in. When I come back, there is a ridiculously long line and two people working. They were on their radios trying to find clean rooms to put people in. They seemed very overwhelmed and the cleaning staff was extremely behind.

Clean room

I stayed at the Buckhead Atlanta location and it was so close to shopping and restaurants. The staff were all extremely helpful and willing to assist. I loved the suite concept. The rooms were cleaned daily and this was so welcome. Due to being on the street the traffic noise was unavoidable. Noise from the lobby area one night was extremely loud but once I closed the bedroom door I could no longer hear it.

Decent place to stay. Only complaint is no bottled water (free or for purchase) was in the room. Thats a must these days. Other than that it was fine for a night. Good happy hour.

Great ambience

Exceptional

Superb

Needs to make sure the room smells refreshed before booking next stay, my room had a pet Oder smell.. however also the parking garage had a urine smell as well..

Nice staff and clean rooms!!

Everything Everything

Everything Everything

Need to put more manpower in Valet

We stayed at the Embassy in May 2026, we had an excellent stay, the people were friendly, the rooms clean and the evening happy hour was awesome.

No air conditioning room temps over 80 degrees

The location and the inside The shower in 713 has mold inside the white doors are dirty

The shower in 713 has mold inside the white doors are dirty

Breakfast was good Property well maintained Staff was amazing

.

There were a few strands of hair on the restroom sink as well as on the bed. The pool was temporarily closed when we went. The breakfast line was extremely long for omelets. The staff was amazing, parking is in the garage and the garage is super tiny and you will damage your car if you're not paying attention. The parking spots are very small and its $45 a night!

The staff was very friendly and the complimentary breakfast was amazing. I was assigned 428 when I arrived. The room was not clean. Cups were on the table, the floor and on the TV stand. It looked like someone just checked out. Once I notified, the front desk, I was assigned 929. The bottom of the bathroom door was chipped, there were crumbs in the sofa bed, their were marks on the closet door and the shower curtain was ripped at the top.

The staff was very friendly and the complimentary breakfast was amazing. I was assigned 428 when I arrived. The room was not clean. Cups were on the table, the floor and on the TV stand. It looked like someone just checked out. Once I notified, the front desk, I was assigned 929. The bottom of the bathroom door was chipped, there were crumbs in the sofa bed, their were marks on the closet door and the shower curtain was ripped at the top.

No air conditioning room temps over 80 degrees

No further comments

LOVE ❤️it

Great stay. Everyone was very nice. Very pretty hotel.

Very good

it was okay bit we had 6 people and never got brought any towels we called and asked several times the time it took for towels we never got

Our room had no hot water, then no water pressure. Onky 2 towels in our room for 5 people, had to ask 3 times for them. No towels at the pool. Breakfast had no plates or forks. Front desk woman was rude.

Our room had no hot water, then no water pressure. Onky 2 towels in our room for 5 people, had to ask 3 times for them. No towels at the pool. Breakfast had no plates or forks. Front desk woman was rude.

it was okay bit we had 6 people and never got brought any towels we called and asked several times the time it took for towels we never got

Clean

The property was nice; staff was friendly and very helpful

The front staff were super nice. The hotel and rooms were nice. My only gripe was the gym was super small for the size of the hotel, it was very hot in there - I don't think the ac was working because they had a fan and the equipment was outdated and it didn't seem very clean. I would stay at the hotel again, though.

Nicest Embassy Suites I've stayed in.

Exceptional

I’d recommend it to all my friends

Fantastic staff. Breakfast bar was great. Check in was quick and very professional. Great over all experience.

Television in room was not working

Location and value. Good restaurant attached to hotel. Roaches in room. Not sure I can return. Was given a handicapped room with open bathroom sink in bedroom area.

Location and value. Good restaurant attached to hotel. Roaches in room. Not sure I can return. Was given a handicapped room with open bathroom sink in bedroom area.

Very good

Exceptional

The room was clean and bed was comfortable. Good location. Breakfast was awesome

TV in the room had static, breakfast was supposed to be open at 630, the staff started putting it out then, so we never got to eat what we really wanted because we had to leave for a graduation. Only one gentleman was friendly on the morning staff and the cereal dispenser didn’t work…these sound petty but when paying for quality, you want that quality. And it was $45 to park your car in a really shady, scary, cramped parking garage that anyone could have walked into off the street.

It smelled not fresh while stepping into the room.

Good

Clean big room

I had a lot of problems with this stay at Embassy suites i will be contacting corporate office I had a random guest walk in my room that the front desk gave the key. No apologies the lady at the front desk that I told about it did not want to do a incident report

The front desk staff was courteous and pleasant. The room was clean and inviting; the view was amazing for a first timer in Atlanta. Breakfast was nice and options were excellent. Some of the breakfast items on the hot bar was not hot enough but Jimmie offered to heat it up for me. My only downfall was I was not able to attend the complimentary happy hour. However, my schedule was jammed for the time spent in ATL. I would definitely stay on Embassy Suites Buckhead again in the near future.

The staff was great and helpful, everything was clean in our room, but it was older and you could tell, some of the room had paint peeling and worn out fixtures in the bathroom. The parking garage is really small and uncomfortable as well. Breakfast was great, loved the omelet station and staff.

They did not do the room in 5 daye

Exceptional

Great location. Wonderful breakfast. Relaxing happy hour. All of the staff were friendly!

The setup in the room! The view outside! Lightning was excellent! The curtain was rather thin over the window facing the elevator. It should be a bit more thick

The setup in the room! The view outside! Lightning was excellent! The curtain was rather thin over the window facing the elevator. It should be a bit more thick

Very nice hotel! Will visit again

parking garage could be better cleaned.

Great

I love the stay at embassy!! No complaints that ambi

N/a

Tge front office and the breakfast staff were AMAZING. Best service I've received in a while.

There room was clean. Breakfast would have been better if they hadn't burnt my omelet. I called the front desk for towels and washed cloths (they had no wash cloths in the room) and waited over an hour and the towels and wash cloths NEVER CAME BEFORE I HAD TO CHECK OUT. GOOD THING IB LIVE IN THE CITY BECAUSE I HAD TO WAIT TILL I GOT HOME TO WASH MY ASS!!

Facilities were clean. Staff was welcoming. The happy hour bartender was so friendly. Parking is too tight. Breakfast staff didn’t have breakfast ready when stated and we had to end up leaving without eating and spending unnecessary money for other breakfast. I was charged a different rate than was quoted on Booking.com. The staff charged me the Hilton rate.

Exceptional

Facilities were clean. Staff was welcoming. The happy hour bartender was so friendly. Parking is too tight. Breakfast staff didn’t have breakfast ready when stated and we had to end up leaving without eating and spending unnecessary money for other breakfast. I was charged a different rate than was quoted on Booking.com. The staff charged me the Hilton rate.

The location was amazing. It is central to major event centers in the area. When we checked walked around and realized that there isn't an indoor pool. Also initially we selected a king suite with a city view and upon checking in that is the room we received. When we walked in the room was incredibly hot. We figured maybe the staff forgot to turn on the AC unit. So we turned on and proceeded with our plans. Upon returning several hours later upon returning the room was still hot. The front desk sent staff to look at the unit but it was not fixable. They did transfer our room but we no longer had a city view. The fitness center was also closed for the same reason.

When we checked walked around and realized that there isn't an indoor pool. Also initially we selected a king suite with a city view and upon checking in that is the room we received. When we walked in the room was incredibly hot. We figured maybe the staff forgot to turn on the AC unit. So we turned on and proceeded with our plans. Upon returning several hours later upon returning the room was still hot. The front desk sent staff to look at the unit but it was not fixable. They did transfer our room but we no longer had a city view. The fitness center was also closed for the same reason.

Very good

Disappointing

Disappointing

Very clean room and friendly staff

Nothing

Everything. N/A

Everything. N/A

High priced for this hotel.

Very good

Exceptional

Pleasant

I can’t say enough good things about the staff! They were wonderful! They provided assistance whenever needed. I didn’t even have to ask if they saw the need they asked you if they could help. I was sooo impressed by their willingness to help.

I stay here a couple times a year and it’s excellent every time!

Overall all good

nice hotel

No good on customer care

Good

Overall, great location, atmosphere, and hospitality.

Nice large rooms, non smoking hotel,very nice employees,nice breakfast accept these hiccups. our toilet did not flush, hot water did not run, couldn’t shower, couple other things. Next time we go, will check before taking the room.

The breakfast is very good, and the staff is very attentive. My only complaint is that the air conditioning in my room was broken, and out of three nights, it was the last one they moved me to a room with better air conditioning.

Breakfast was great, good place to stay in Atlanta.

Very good

Great

Very good

Very good

Pubic hairs was in the shower

Comfortable Pubic hairs was in the shower

The breakfast bar was good. However, there were so many guests, there were no plates at times and some food items were not there. I also suggest that an additional coffee machine be added. There were times when 5 to 6 people were in line for coffee. The staff were very pleasant and looked like they were working hard.

Didn’t realize when booking that parking would cost extra per night. Would have stayed somewhere else if I knew that information.

Exceptional

Breakfast was terrible, which is a shocker for an embassy suites- I think too many guests and not enough staff. Also- they should not put out to go containers, SO many guests were filling up 4-5 containers at a time! Not going up to rooms, but sitting down with it all- the staff couldn’t keep up- so that they put out quite undercooked eggs- literally floating in raw egg. Front desk staff was inattentive- they acted as if we were bothering them to check in- never told us about parking- it wasn’t until we returned back in the evening and the parking attendant told us! He was the nicest person we met here. Unlikely that we would return

Property was good with friendly staff. They can improve their rooms. There was No electrical power on outlets, no charging stations for phones and their own room phone was not working. Breakfast was good but they should add at least toasts or bread rolls to the menu.

We loved the hotel but did not enjoy the breakfast. Things did not taste fresh.

Every thing was good, breakfast, valet service and staff were excellent

Everything was good

Everything from the valet person to breakfast staff was excellent I will stay here everytime I attend an event in Atl location,traffic was perfect 👌

Great location and friendly staff. In the breakfast areas, customers staying at the Embassy Suites were allowed to wearing sleepwear, pajamas and small shorts while eating breakfast. Children were also in sleeping attire. Women were wearing shower caps on their heads and men were wearing sagging pajama pants displaying their undergarments in breakfast and other public areas. Women were wearing extremely short shorts in all the public areas. I am my family were not comfortable within the lounging nor breakfast areas due to the staff being unable to address the issue from fear of reprisal from the leadership and the angry customer’s response when confronted about inappropriate attire in public areas. Leadership should enforce stricter policies on guest about attire and personal behavior in public areas. Very uncomfortable in common areas and also on guest floors.

Great room and a wonderful location.

Our room did not have enough towels. We asked for more and they were not brought until we asked again the next day. They did not clean our room our entire stay. In room there were only two tiny trash bins that were overflowing by the time we left. There was food left in the fridge from a previous guest when we arrived.

Good

Great staff, clean and great location

Great location nice room

Yes

Parking is very expensive at $45 per night and 0 street parking nearby.

Lovely stay with a lovely staff.. I didn’t want to check out I wish I stayed longer

Valet staff was very accommodating and attentive . However breakfast buffet choices were limited. There was no yogurt or fruit other than apples, oranges and bananas. No melon or berries!

Just more breakfast options like fresh fruits and flavor cream, waffles and pancakes. Happy hour better snacks. Housekeeping didn't clean the rooms and also had to call for more towels and wash clothes

It was an amazing experience

Loved the free breakfast and the prompt valet. Staff was very friendly and approachable. Will definitely stay here again and recommend to others.

Embassy Suites was great. The issues I had was with Expedia not sending my reservation over to the hotel. So we had to talk to what seem like an A.I. generated operator finally canceling our reservation so that we could re book with the hotel itself. Thank you Michael at Embassy Suites and I'm very disappointed with Expedia

You can not park a truck in the parking garage but they were able to park us in the fire lane beside the hotel. They breakfast say made to order but only omelettes were made to order. Overall breakfast was good.

Very good location. Nice and practical

The location was great. The breakfast didn’t have grits or bananas. I didn’t see pay for parking when I booked.

My husband enjoyed the cocktails. He said they were average. Everyone everywhere was friendly. That is a blessing.

The breakfast staff was not as friendly as the other staff. They were rushing to shutdown. The pool was closed. But everything else was good.

The free breakfast was good but not good for those with restrictive diets. More sliced fruit would be better

Rooms where ok, need it a little better maintenance, crack tiles , better shower head would've been great, breakfast was ok not a lot of selections but for been included it was good enough.

The lobby restroom had an overly pungent odor of urine. Our rooms were clean, the breakfast is free but advertised as made to order, only the omelets are made to order other wise it’s eggs, sausage, maybe bacon of some type, apples, bananas, oatmeal, and 2 types of cereal. They did have a station with a few bengals and bread slices to toast. Coffee and soda drinks with juice. You do get 2 free drinks at happy hour at the bar upstairs, it’s very limited but still a nice set up. We booked a 2 queen bed so that we would specifically have a bathtub because we have a daughter with special needs who doesn’t like a shower, and they overbooked so we got a king bed with a pull out bed and a shower. Ruth’s Kris was nice. But for some good Mexican go down to Rreal Taco! The pool was closed due to pollen??? The clear glass elevators were fun to my kids though! Overall it was an average stay! The good equaled out the bad!

I dont like when I book a room that sleeps 4 people and there are only 2 bath towels 2 wash cloths and 2 hand towels

Overall nice hotel! Always loved their breakfast.

Overall, it was a positive experience. There was a variety of food choices, room was well maintained and spacious and staff was friendly. However, the main floor bathroom could have been better maintained and improved for cleanliness.

They didn’t even had enough plates for breakfast, end up serving breakfast in Togo boxes. Front desk staff was not that friendly and welcoming

Breakfast staff was friendly, hardworking, and kept the dining area clean. We had some issues with our room (broken ironing board, repeat issues with lack of towels, washcloths, and soap). Marquis in housekeeping was attentive - super helpful in resolving after management was notified. Front desk clerk credited us for parking, which we appreciated. Upon check out, we were still charged and had to go to the front desk to address. Long wait for elevators, even to the parking garage, when we checked out. We opted to just walk around the side of the building. The general manager, Dwight, was attentive when I met with him at 9 p.m. after being told we would have to wait for towels and washcloths. He told me to email him, which I did. However, he never responded. Overall, a decent stay, especially for the price (booked via Expedia). Location close to restaurants. Not sure I would stay again.

Great With Everything

Since then, I have sent multiple emails and made several phone calls. I have been repeatedly directed to a Lost and Found voicemail where I've left numerous messages with no response. Front desk and management have been completely unhelpful, stating "there is nothing they can do." It is deeply disappointing that a Hilton property would fail to provide basic utilities and then refuse to help recover items lost due to their own operational failures.

Wonderful

Rooms felt cozy and “apartment like”. Self parking has a high fee, but so the fee of other nearby hotels.

Room was clean, facilities were nice.

The hotel staff was very courteous and helpful as much as they could have been. I'm giving our hotel experience two stars because the room was not clean. There were stains on the fitted sheet on our bed and crumbs on the mattress protector underneath the sheet. When I called to ask for new bedding for the bed, we received a new fitted sheet, flat sheet, and a blanket. Unfortunately, the sheets were meant for a queen size bed and we had a king. Additionally, the blanket was damp as if it had just come out of the dryer without being dried completely. It took a while to get the new bedding, so it was very late at night at that point. I made the bedding work for the time that we were there. Additionally, there was hair in about half the towels and washcloths, so my daughter and I shared the same one for our trip. It's unfortunate because the staff was courteous and the hotel was situated well within the city, but the cleanliness was not on par with what we'd expect.

The breakfast Call for maintenance and housekeeping no one showed up

Staff not welcoming at all. Manager was useless do not have hand on and don’t care about guess issues. It was the worst 3 night ever. No pool available, safe not working, privacy tag for door damage, fridge not set to use. Bathroom need resurface, doors damages. Prime location without proper management.

Front desk very helpful as always! Thanks to Richard(nitght shift) and Amy for being so nice. Good location

It was busy but don’t lose its cleanliness or great customer service. I liked everything

Staff was outstanding

Hotel was amazing

Hotel was great. Rooms and restaurants were excellent.

Made to order omelettes good, coffee good Everything else - average People smoking weed in the parking garage everytime we went to our car . Atlanta in general

The room was clean and spacious. Staff was very helpful. Breakfast was good. Great location. Overall experience was a pleasant one. I would recommend. Parking was a little tight but most parking garages in the city are… other than that, a good experience. I’d still recommend.

N/A

Good

Wallpaper coming off in the bathroom. Shower floor extremely dirty. Shower faucet dripping onto metal tray was very loud. Bed was uncomfortable. Pillows were old and hard. Not enough blankets.

I liked they had a Ruth Chris in the hotel and the courtesy drinks at the hotel bar. I didn’t appreciate being denied an additional courtesy water bottle at reception the following day of checking in.

Awesome .

The hotel was beautiful, clean and comfortable!

Very friendly staff and great breakfast!

Convenient and walkable. The breakfast is still one of the best hotel breakfast options. There is a Ruth Chris steakhouse downstairs too. The parking is tight but there are lots of spaces if you are driving.

I paid a deposit through hotels.com, and I was under the impression that I would be charged the remaining amount upon arrival. However, the full amount of the stay was held on my card, plus $100 per night. That was almost $1000 of my money I could not spend. I was not happy about that at all. The lady that checked me in at the desk did not even advise me of this. I found out only by checking my bank account.

Nice location quiet and beautiful! N/a

Nice place to stay

The cleanliness and the staff. Amy was exceptionally nice. The breakfast was fantastic. I didn’t like the parking garage. It was under ground,dark and tight. It was hard to back out of your space and the turns to get out are tight. You will damage your vehicle if not really careful. And they charge 45.00$ a night.

Everything was good except two things which was my not able to enjoy my full two days. I was told to check in by 4pm Friday to Sunday 11am. So I felt like I just had a rush 1day trip room. Then I drove long way to have tow days out of work relief to end up paying for parking and paying. From today I will never stay in a hotel that has no free parking after paying for the room. I rather like if the price of room is expensive but free parking will make me happy.

Great location for our couples retreat

Dry good. The breakfast process is a bit confusing, but I suppose it’s set up from large crowd access.

We have stayed at many Embassy Suites, and this one was fine but a bit disappointed in the breakfast - one of the reasons we stay. The room was comfortable and clean, and our city view was amazing!

Great stay

This property was awesome! Great city views, huge rooms, very kind staff. They even have complimentary free drink coupons they give you. The only negative was the tvs in our room had a weird static from time to time, but other than that I would 100% stay again.

This Hotel was very Clean. All Staff was very pleasant and Friendly. I will definitely Recommend and will be Back.

Such helpful staff! Our stay was very pleasant.

We showed up late (around 11pm) due to flight delays after a week long vacation. The new guy at the desk was EXTREMELY NICE. After a fairly short check in we headed to our room. When we got there the room was either already occupied or never cleaned. We immediately turned around and walked back down and asked for another room. They apologized and gave us another room but at that point I was tired and frustrated. We got the new room and headed up. When we went to lay down about 20 minutes later we noticed the pillows were very small and not horribly comfortable so I requested 2 more pillows. I was told there was no housekeeping working so “no.” Just not the best experience. Not horrible by any means but not great.

I saw the gym seem like it was fine, but I chose to go to a much longer chain a local gym

Great location

Rooms were clean and spacious. Great size for my family.

Staff

I’ve been to better Embassy’s but this one wasn’t so bad. The only issue was the AC is the room was not working so well.

Good stay!

Awesome

You’re basically paying for the location; parking is $45 a day, the breakfast is very average, I had to request a room change because the first one had a smell with it. On the second room that we were offered, the TV in the bedroom did not work because it kept saying “connection signal issues” and just not the experience I anticipated. I wouldn’t stay here again .

Room was spotless staff was super friendly

Staff ,amenities and the atmosphere the bartender at happy hour, the breakfast was great I loved everything about the embassy and I will definitely be back!

Excellent customer service and overall experience

Clean room and the staff was great

Amazing staff, housekeeping, and complimentary services. It was very relaxing and clean.

The room was extremely clean. The staff was friendly. Every person I came in contact with were friendly and helpful. Housekeeping was amazing!! Highly recommend this hotel.

Loved the reception!

The room was clean and the staff were courteous and professional. Our interactions with the staff were pleasant and our needs were met imediately. In particular, the gentleman who provided clean-up attention to the breakfast area on 2/21 and 2/22 was exceptional in every way. I'm sorry that I did not catch his name but I'm sure he won't be too hard to identify.

Positives: location, cleanliness. Negatives: $55 per day valet (but most of these hotels in Atlanta charge between 40 and $50 for overnight valet), Embassy suites it turns out markets itself in certain ways to get guests who bring families because of the layout of the room rooms and so you can find yourself like we did stepping around teenagers just laying out in the hallways outside the rooms, which was a little odd. The front desk is perpetually understaffed.

Yes but no! My shower head was broken.

Smooth check in & great stay

Great room, wonderful breakfast, friendly staff

Nice stay!

It was a lovely experience. The room wa clean, the breakfast staff and manager were so friendly and accommodating. Really enjoyed my experience. Due to the season there were some lady bugs in the window but was quickly taken care off when I reported it. I will definitely recommend and stay there again

Staff was very courteous, room clean, parking good.

No heat in atrium where breakfast is served. Tub won't drain well.

Yes

Wait staff were very courteous, and helpful . Especially liked the made to order breakfasts.

Staff, location, overall great experience

Atrium and lobby were ice cold throughout the stay.

Joshua un reception was very welcoming he did arrange for me to have a late check out.

The room was freezing all night; the thermostat had absolutely no control over temperature. No blankets in room; my wife had to go to front desk at 4AM to get some.5 minutes for hot water to arrive at sink. No soap in shower dispenser. No ice in ice machine. TV's buzzed out intermittently while watching. Peeling wallpaper in the room, while hand-held shower holder had been moved with previous spot covered in tar.

Room was spacious and location quiet.

The staff : Aida at check in and check out extremely nice, helpful and genuinely liked assisting us

Awesome environment

Front desk staff Devon was phenomenal. No ice available on my floor. Phone in room didn't work. Elevators were randomly out of order right when I needed to leave for work. Had maintenance randomly needing to enter my room for a fire inspection. Lastly, check out was at 11am and by 11:10 my door was knocked on inquiring about me checking out despite me asking for a late check out.

John Kayatt and staff were top shelf.

Our first breakfast didn’t have any fruit other than oranges; the next day they had fruit salad. Not many vegetarian or healthy options. No oatmeal, for example. They were out of 2 of the 4 hot dishes when we were there the first morning, and when I asked a staff member how long it would be before the refills came out, she was quite rude and dismissive. Also to note, we had a suite room and the room that includes the sofa pullout faces into the courtyard so it is quite noisy for those who sleep on the pullout. For example, there was a dog barking in the courtyard (yes, indoors) and dishes clanking, etc.

Clean hotel and the accommodations were wonderful. We would definitely book with them again.

Breakfast

The location is great if you need to be by the best restaurants and take the Marta! The staff is outstanding!! The man who checked us in, Devon, was a professional and understood how to deal efficiently with a few problems with our room...They were minor and we felt very comfortable alerting him to the issues (microwave not plugged in, towel replenishment.. and such things). However, he was incredible and treated us with respect and went overboard to help...fixed fast! He greeted us everyday and asked if we needed anything. All of the staff was excellent except for one that may just be my opinion because we are a high-end service industry business ourselves.

We love the location and the rooms . The staff is great. The only problem is the mattress and pillows are horrible. We also were unlucky enough to have both TVs unusable for our 3 day stay. Front desk offered to fix it for 2 days to no avail. Despite all that we will use their accommodations again.

Wonderful hotel and great breakfast. Lovely staff members and you can’t beat the location.

Simply marvelous

Room was clean and spacious! Staff was amazing!

We did no have hot water and the sink faucet was broken. Asked every day and one guy came and couldn’t fix no one else came. Supposedly getting a credit… needs to be at least 2 of the four days we we stayed

The staff was very courteous! From the front desk to the man who made the omelets - all were very helpful and nice! We had one situation where only 1 of our beds was made up in our room one day. Other than that we had no issues! We were there for market at AmericasMart and were also so happy to discover there was a shuttle taking people to and from the market! We will for sure be back in June!!

The room was very clean, pleasant and the staff was very polite and helpful.

My first time staying here and I was very impressed! I will be staying here again!

Keith (bellman) was an example of the excellence we experienced. The serving staff at breakfast was the best-courteous, helpful, thoughtful. They couldn’t be more customer thoughtful!

I’m a regular at embassy suites throughout the country, the quality and staff of this one was above exceptional. From the front desk professional during check in and throughout our stay, was truly five star quality

yes

Everything was great. There was no parking when you pull up to check in so it was confusing plus finding how to get it is difficult. The breakfast was delicious. My only thing was that i asked for things to be brought to my room or if they had something and they told me, we'll send it to your room, number please? So i would give it to them and no one came. It seemed like there was no sense of urgency on getting something for me. I had to go back down and they gave me the stuff. Ive been tp plenty of hotels and normally you would hear from the staff mayne 10/15 mins later but it was like 2 hrs and i never heard from anyone. That was my only think that bothered me. Theres a great pizza restaurant across the street that we ate at the first night.

Stated at this property very clean staff was very helpful breakfast in the morning was excellent. You never had to ask anybody to clean up or do anything they were automatically there helping you in anyway.

Everything was fine… no complaints

Staff clean room easy check in

Room was very clean. Not everything was just right, but I let them know. Then the issues with the room were immediately corrected. You pay for parking. No wearing a sports cap or hat in the restaurant, even on cold wet days. But you can eat in the atrium with one. Staff is very helpful.

Room was very clean and spacious and hotel staff was very attentive and courteous!

Great location

Great service

everything was great except the wifi in the common area was out

Everything was great

Room was clean!

Clean room

Worst embassy breakfast I’ve had at one of their hotels. The coffee had a dirt flavor, and the food options were limited. Eggs were undercooked, sausage way over cooked, and the milk tasted bad. Nothing impressive about this breakfast, which is often our reason for staying at Embassy Suites.

One of the rooms was great. However the other room had an issue with the door not unlocking with the keypad and it took security a combined time of over 2 hours in 2 separate attempts to unlock and give access. This was a huge inconvenience to us. The staff was really great addressing the situation but the inconvenience was inexcusable

We had a lot of problems with the TV that we found out , could have been fixed the very first day with only the changing of the remote. We had the wrong remote the whole time and it took the night before we was getting ready to leave for them to fix that problem.lol. Everything about this place was beautiful. This find hotel after heading to change from the one that we were at first because they had none of the accommodations that we asked for to find out this one had more than we thought we were getting. We were very upset that we didn’t find this first. Very happy we did . The parking is a little high for self park lol

We had to terminate our stay due to poor conditions (insects in room/inoperable appliances). This property is in desperate need of a complete overhaul/redesign. It appears their best days were 35-40 years ago.

Staff was so nice but we did have problems in our room that were never fixed while we were there

Top tier !!! Breakfast is amazing

The staff and amenities were great

Staff and amenities were great!!

Clean rooms and courteous staff members help to create a memorable stay for us.

Customer service was first rate!

Really great experience for the price. The room was nice and clean. The beds were comfortable. People was very friendly.

Yes the room was very clean and the staff very friendly

The staff Angela was the main reason I enjoyed the stay honestly. Bless her soul..

Great room but the tv was on the fritz when we were there the whole time.

The shower was horrible. The bathroom sinks drained slow.

Clean room

Very friendly and professional staff

We love staying at this hotels, they’re very clean room service is exễcllent❤️❤️

Amazing stay every time. They are so accommodating and generous the whole staff from front desk to clean up. They also have complimentary drinks happy hour 5:30-7 and complimentary continental breakfast. Fresh omelettes. I stay here every time I visit ATL. Every thing is close. Mall, Marta train, bars, restaurants. The best stay in Buckhead l. Big bag for your bucks

Amazing!! This Embassy location was one of the best I've ever experienced. Mr. Keith, Devon and the entire staff that was there from 12/12-12/14 were so very helpful since day one. I booked and pre-paid for my stay 2 months in advance and called them once a week to ensure I would have a room on the date expected. I felt like I was getting on their nerves at times, lol, as much as I was calling.We flew in from Houston, TX for my birthday this past weekend for the 85 South show and experienced nothing but positive and friendly service. They remembered me calling to check in weekly and even made sure I received a nice 2 room suite at the time of check-in and they knew who I was before saying anything when I walked in. The room was very clean and spacious for the both of us. We were able to choose our own room on the mobile app prior to check-in, this was really nice to be able to do. We didn't experience any issues with the room. The breakfast was top-tier and the breakfast ataff was so nice and friendly. The housekeeping staff was amazing as well. I wanted to share my review and experience ASAP, because that's how awesome it was. Whenever we're in the area again, we'll be sure to book with this location. I can't speak for anyone else's experience, but I can say, ours was great. Just be patient and try to follow-up with them often and keep in touch with them prior to arrival and check-in. Thank you Mr. Keith and Embassy Buckhead, GA. Hope to see you all again soon😊

Room was clean, staff was excellent, check in and out smooth and quick.

The day of arrival there weren’t any wash cloths in the bathroom and the water in the shower goes from hot to hotter. It was also uncomfortably cold in the room turned the temperature up to 80 and it was still cold.

It was a great, perfect for our family

Breakfast was horrible

Yes the room was cleaned and kept up tight everyday. Will recommend and stay there again.

Additionally, when we went to breakfast, we picked up a few muffins only to discover visible mold on them. It was troubling to see how obvious it was, suggesting that the muffins had been handled and placed on the serving tray without proper inspection. While the setting was lovely, these issues with cleanliness and food safety were disappointing.

Clean, great service and amenities. Gym is ideal. Great breakfast. Great staff

Our room was clean and had a decent amount of space. Took a while to get extra rags and towels to our room. Parking garage is very tight.

Lady bug infestation and when your calling for anything it takes over a hour to get accommodated

Everything great

They had bug in the rooms

The room was spotless, and the staff was exceptional at every turn! This is a great hotel with the perfect location!

This stay definitely could’ve been better. The con that I had this time was that they should have an indoor pool for the fall/winter months as well as an iron w/ iron board accessible in all rooms. Also, when I checked in I forgot the guest service member’s name (maybe Richard/Steve) but he was caucasian, a little tall, slim with a low haircut and when I tell you he was very rude and had zero customer service skills it was unbelievable on top of giving me false information in regards to the valet/self parking.My family and I stayed at this Embassy location multiples times and never encountered this specific problem with the front desk so I was kind of disappointed this stay. And lastly, I stayed here for 5+ days and when I asked housekeeping only for towels and garbage bags they kept saying okay okay but I never received any in which was a but surprising also because I didn’t even ask for my room to get clean so at least I should’ve been able to get fresh towels during my stay. I was told they didn’t have any clean ones at the moment. Overall, this stay wasn’t it for me or my family. I’ve definitely encountered greater stays before.

They gave our room away and we had to take a double bed instead of king. The bathroom was not very clean. They did comp us parking and moved us to King suite the second night but then the TV didn’t work.

The room is OK, the breakfast very disappointed.

Breakfast was great. Very comfortable stay overall

Employees rude and service bad they were closing down breakfast @ 9:30 when the nite before front desk said 10:30 at 9:15 they had taken the food away and would not let me get a cup of coffee. Very rudely. I always stay at Hilton brand hotels and they all have coffee available 24hrs

My name was on the TV when i checked into my room and the breakfast was amazing.

The room was great. Staff was very accommodating.

Amazing bell hop and people !

Room was amazing and staff was extremely friendly!

We enjoyed our stay. Everyone was friendly and helpful. Just 2 notes of concern 1)Both TV’s would work fine and then turn into pixels for 15 to 20 minutes. This happened constantly in the evening, just when you wanted to relax and watch a movie. Also, there was no hand soap at the sink. Luckily I had some in my luggage. Great location.

Great place to stay. Nice staff and the hotel is well kept. Didn't have an issue with noise levels at night very quiet. I'll definitely book here again.

Great time! Very cool view. Clean rooms and great hospitality!

The room was clean, courteous staff was great.. We even used room service from Ruth Chris. The service was great. Especially, we appreciated the help given to us by Joshua, the manager. The host in the guest reception hour was very nice as well.

Great place and location

Yes

Hotel staff was very hospitable, everyone spoke, they also worked to improve the small issue I had in the beginning of my stay, the valet team was amazing..thank you for your time.

Room, the bathroom was scary reminded me of an insane asylum. With nothing but the toilet and shower. No mirror no where to place your bathroom garments while you take a shower.

I had to call the front desk several times to answer things that were missing it in the room like soap was not in dispensers in the shower. There was no extra blanket for the let out sofa and the ice leak was not working on several the floors. We also paid to self part and there are no spaces available for us to park.

Clean room and staff

Everything involving the Hilton was great. The only issue I had was checking in. Which was handled by Hotels.com. And still waiting to hear back from you guys. The Manager stated that this was a 3rd party problem.

Breakfast was good, evening cocktail was appreciated, parking was very expensive.

The breakfast is just a little hectic and unorganized.

Great location for a nearby conference!

The Hotel charged my card 3 times leaving my account all messed up. Staff could’ve been little more helpful about the situation.

The hotel was clean and on first entry of the room it was clean. They did not come clean room daily had to call the front desk to request. They did clean right away. My stay was good will stay again. My concerns are with the price of parking and the conditions of the garage it is very tight, and dark need to reconstruct parking situation

Rooms need to be renovated some of the front desk staff are rude, the ceiling is peeling the bathroom sometimes doesn’t have hot water, in the valet is the most incompetent staff I have ever seen all should be fired

I wanted to like the Hotel, but I don’t think I’ll be back. I’ll just pay the extra money to stay in the other surrounding hotels.

Great stay!

Breakfast excellent! Our only complaint was the reception of the TV and we saw others getting welcome bags and we did not. Overall, would stay again.

The staff is nice and helpful.

Yes

It was until the final day of my stay. The fresh towels and linens had hairs of previous guests on them and a cockroach crawled on me. Staff was very friendly and helpful.

Awesome stay and wonderful team

The room was nice and clean. The staff was friendly and helpful. Will come back.

Front desk staff and bartender were extremely friendly and welcoming

Yes and great service 👏

Yes

I enjoyed everything about our stay will surely visit again

clean room, staff was fine. Just no water in the room, it cost $8 or $5 for a bottle of water which you can get from outside with 50 cents.

The room was fantastic. The lobby and breakfast area was very lovely. Front desk a check in process an even the chat option in the app was great. All my needs were met and I will be back at all cost with friends. Very nice location too

Staff was great. Nancy and Carlos went beyond expectations in solving a problem for me.

Aida is a gem!!!! Great personality and does a great job of making you feel at home!!!

friendly staff, lovely rooms and set up as well! super easy check in which was nice after a long drive. would definitely stay again!

Wish I would have had time to try the breakfast.

The room was mostly clean; however, there were hairs in the bathroom floor and the sink by the seating area wasn’t the cleanest. There was also residue in the fridge. Upon arrival there was only 1 towel for 2 guests, but an employee brought a couple more when requested. The breakfast would have been great, but they were out of multiple items: bacon, cream cheese, brown sugar, and multiple other things. There were no coffee cups both mornings and the paper cups provided were not meant for coffee and the lids provided did not fit the cups. The staff was not keeping food stocked, instead choosing to chat and laugh with each other to the side of the breakfast area. The gentleman making omelets was wonderful. It would have been nice to have a different cheese offered though as the pepper jack was too spicy for my son to enjoy. The front desk staff at check in and check out were amazing. The valet attendant upon arrival was rude.

This has to be the worst hotel experience we've ever had. We arrived to the hotel after 8pm to find out they did not have a room for us due to them over-booking. After about 29 minutes manager came out and told us they were having some rooms cleaned for us and it shouldn't take long. We waited 1.5 hours in the lobby with our luggage. Finally got a room, had to go out to our planned dinner out so late we kept staff there after hours. Once finally settling down we found a/c didn't work at all, but maintenance was gone for the night. There were hairs left in bathroom sink. And every TV channel was scrambled. We will never return to this hotel or recommend to anybody

We had to change rooms due to cigarette smoke smell throughout our room. Several food stations at the breakfast were not replenished and the line ups were too long.

Breakfast was fresh however would have like to seen "grits" on the menu everyday instead of just one (1) day. Would like to have had more "lunch" options since expensive steak place was the only one within the hotel.

Great place in the middle of Buckhead. Self parking is $45 and early check in is $55 even if they have rooms available. Other than I really enjoyed the layout of the King Suite and the bed was extra comfy.

Staff are helpful and outstanding. Our room was turned over old style, with care and a lot of attention to detail, after one night.

The parking garage was a long walk and walking by the dumpsters was gross. The room beside me was occupied and when the occupants came and went in the middle of the night the door slammed so hard that it shook my bed waking me several times. There was hair imbedded in several of the towels I was provided. The location was convienent to my travel but did not meet my expectations for the price point.

Customer service

We have stayed here before and loved it, but this time, unfortunately, the sitting room area smelled like cigarette smoke. Thankfully the bedroom area was fine and we just shut the door between them. We checked in at 2AM after a flight, so we were too tired to try switching rooms.

Great stay all around!

Keith was awesome

Very attentive staff!

Short & sweet

Happy Hour food selection could be stepped up but otherwise a great stay!

Awesome hotel

Hotel needs to be updated. I love embassy suites breakfast but this particular embassy’s breakfast was really bad. The waffle iron was broken, they didn’t have grits the second day we were there, no cheese available for scrambled eggs, and the omelet wasn’t as good as it normally is. I’ve stayed at several embassy suites throughout the country and this was probably the worst one. The tv reception or cable, kept going out, on both tvs. Front desk was friendly but slow. The one positive thing about this embassy, it has an outside pool. Traveling in the summer, having an outside pool is definitely a plus.

Where do I start? From the check in to the check out and all days in between, there were constant issues the entire stay.

Pleasant stay

Everything was excellent

Lovely stay

The rooms were clean and accessible. I was traveling with my father who is in a wheelchair. Though there were grab bars around the tub and toilet that made it very convenient for him, there is still an assumption that someone in a wheelchair is able to stand, which is not the case for my father. To that end, all of the soaps and shampoos were bolted to the wall at an unreachable height. Also, there was breakfast included in our stay, and all of the counters were at such a height that he could not reach anything and the hotel staff just walked right past him without offering to assist. These are two very small fixable things. If the hotel would put soap out at high level and perhaps offer to assist their disabled clients, the experience would be more welcoming. That being said, we really enjoyed the hotel. It was conveniently located near a lot of lovely restaurants, a pharmacy, and some other shops. The rooms were clean, and the staff was courteous.

Breakfast was disappointing.

Valet service was the most excellent experience of the stay. Stay 3 nights. Reported that the bathtub drain was clogged the first morning, No action taken to remedy. Was it ever cleaned in between stays? Reported that the TV nor the remote in the main salon of my suite was inoperable. No action to remedy was taken. Included breakfast was very disorganized and understaffed.

it was good hotel was nice

The hotel is beautiful and in a place where I felt safe.

Parking is 45 a night

The property was large, the breakfast was nice. The staff attending the area was pleasant, helpful, and kept the area clean. Check in was nice and speedy and Front Desk Angela was helful and nice to speak with. The rooms were large and accommodating, it was to much space and furnishing for me alone. The cocktail reception was nice. I had vodka and cranberry with salsa and chips, assorted veggies and dip

Parking garage extremely tight and hard to navigate.

It’s was ok not the quality of cleanliness that I was expecting

never returned my deposit

Horrible hotel, outdated and cheap. Rude staff valet won’t help you load your bag. It’s never any bellman, I was personally insulted by the check-in person, the older white guy without a apology.. the only thing decent is the restaurant eat at Ruth crisp but stay next-door at the intercontinental , but this place is ratchet, ghetto, and unsafe

Perfect

The parking has rocks on the fooor please clean and the smell is so bad

BREAKFAST WAS GREAT!

Easy access to public transportation and dining options were walkable. Nice room but I had a problem with my TV and the shower leaked but the management addressed the problem didn't away and made it right. I would stay here again.

Amazing stay! Will be back. Very clean. Slept amazing! Bar was awesome and the bartender. Breakfast delicious

The hotel is in a nice part of Atlanta, it’s very large and well staffed. The room was clean and very quiet and it had a good breakfast with many available choices and dishes cooked on demand. Will definitely return when we come to Atlanta again!

It was nice

Excellent breakfast included in room rate. Only drawback was that the on-site restaurant was the very pricey Ruth’s Chris. Staff were very accommodating. Up to date refurbished and very clean.

Only request is the hotel can offer a partnership with Ruth Chris to bill meals to the hotel bill, it will benefit all parties involved.

Shopping options were good

The room was in great condition although I could detect a slight smokers odor. Breakfast was good and had all of the traditional items offered at Embassy Suites. We will definitely stay here again on our next trip to Atlanta.

The property was very clean and the staff had awesome customer service to me.

Check-in at 4pm only has 1 receptionist working, really? Especially on NFL weekend. Took 45 minutes to get a key that I purchased online. Do better.

Checkin was very slow and disorderly. There are many other properties nearby that are the same price.

Centrally located; great staff; clean rooms; would definitely stay here again.

Clean hotel, helpful staff. Then the complimentary drinks and breakfast is nice too.

The hotel is decent looking from the outside, but the room smelled like mold/wet dirty rug. Very outdated. We walked in, walked back out, and found alternate accommodations

Excellent and accommodating staff

Near to shoppers

Clean

Great trip! Staff was incredible friendly.

Very nice place, and great amenities such as a happy hour and breakfast. Hotel is beautifyul

We had excellent customer service in every aspect.

Was supposed to have a dedicated pet relief area. It did not. Walking my dog on the street in one of the busiest parts of buckhead was not what we planned

Perfect location and Excellent service. Thank you to all staffs.

Hotel gave away my room

Our fridge leaked during our entire stay. When it was brought to the staff at the front desk, I was told that it was normal and all they could do was provide us with extra towels. We had to walk over a wet carpet and even slide at times due to the area being constantly wet.

Food

In town for a quick overnight stay, but the accommodations made us want to stay longer. Enjoyed dinner at Ruth’s Chris, a hot breakfast the next morning, and a great city view from the room.

The check-in process was god awful. We had to wait an additional hour before getting our second room. The pushed us behind in being able to get ready for the event we were in town for. We ended up missing an hour of the concert due to the late check-in time. The rooms both smelled horrible. Overall horrible experience from this hotel.

No complaints

Amazingly comfortable!

Loved it all

The room has some kind of moist smell!!! Probably room was all over old carpet!!

Location

Cant wait until we return for another stay!

I thoroughly enjoyed my stay. It is also located in a very convenient area.

Quiet, clean , friendly environment. Breakfast was a plus.

Great service all around, beautiful hotel!

Internet too slow

With current safety measures available, such as usage of room key in elevator, Embassy does not offer that feature. The elevator is very close to the front door. Other than that, the suites are perfect and I loved the fridge. Sink, and microwave being inside the room. The breakfast was good as well.

It was beautiful inside. But people were outside screwing in the parking garage. Parking was confusing. Free drinks time is too short. Shower wasn’t clean. Breakfast was ok nothing too good. Very loud people who were obnoxious. Parking is ridiculously priced, it stinks and it’s very small spots. I can keep going on but won’t.

The free breakfast was nice. The gym is tiny and the hotel holds a $100 a night deposit that is NOT returned to your account for 5-7 business days post check out.

Very lovely desk attendant.

Property wasbin a central location to shopping and eatery. Will be back.

The hotel was very clean, valet parking was top tier and the view was nice. Our room was very spacious and the bed was extremely comfortable more pillows would've been great. We will definitely be staying here again.

The room was dirty. Hair and bugs in corners and tub.

Happy Hour was great and Breakfast

Very friendly and helpful staff. Clean amenities and great breakfast.

Room & Sleep Quality: While the rooms are spacious, they’re far from appealing. The bed and mattress were so bad that I left with a backache lasting a week. Comfort clearly isn’t a priority here. Facilities: The gym was acceptable, but only because it’s barely used — not because it’s well maintained. Strangely, there’s an ice machine on every floor but no filtered water dispenser. Guests are handed a single plastic bottle of water at check-in, and that’s it. Everything else is single-use plastic — cutlery, butter tubs, cups — so much for being eco-friendly. Value & Cleanliness: For a “basic” hotel, having a Ruth’s Chris Steak House on site is ironic — the restaurant standards far exceed those of the hotel itself. If only the rooms, breakfast, and cleanliness matched. Overall: A poor experience from start to finish. Overpriced, underwhelming, and yet another example of the USA charging premium rates for third-rate service. I won’t be back.

The stay was AMAZING the staff were very welcoming I will definitely stay here again thank you

Location and cleanliness

Liked everything

Comfortable

I found at least three, 2~3 inches huge cockroaches crawling on bed, curtain, floor and my kids body.

Everything was great

No hot water in sinks. Had to use hot water from shower. TVs had service issues so had to use so to enjoy tv. Power went out in section of city so had to walk down 7 flights of stairs. But it was in very nice section of the city and a very clean hotel!

The staff at breakfast was so congenial, especially the gentleman bussing tables.

I never went to the pool. Very walkable to some great spots. Restaurants, malls etc. very close.

The area

The staff was excellent and very helpful. The location was right where I needed to be

Lovely.

All was well

Everything.

The hotel breakfast area is too crowded and the layout doesn't keep an easy flow moving through.

Really enjoyed my stay for the Peachtree Road Race! Super convenient to Marta and walking distance to restaurants and shopping. Room also very clean, spacious and modern.

We have stayed at several other Embassy Suites over the past 15 years. Our first trip as a couple was New Years Eve 2011. We stayed at Embassy Suites in Louisville KY, which was an amazing experience. We were greeted professionally and with lots of personality by the staff. The lady and gentlemen who hosted Happy Hour were more than cordial, the Chef for both breakfasts, reached out to all of the guests, even though it was an extremely busy weekend. This stay was matched in multiple other cities, to include Nashville TN, Murfreesboro TN, Cincinnati OH and several others. For this stay in Buckhead/Atlanta GA, other than the employee we spoke with at check-in, all other staff were just short of being rude. It was a very unwelcome feeling and to be honest, we couldn't wait to leave. We also paid $55 a night for 3 nights for valet parking. Upon check-in, the valet manager specifically stated our vehicle needed to be parked outside because it was too wide for the garage, of which we appreciated the concern. Unfortunately, the next 2 nights, we were literally ignored when we requested it not be parked in the garage. The last night, it was parked right up front, then when we went to check out the next morning, I looked out the door and saw it had been moved to the garage. Overall, staff rudeness and almost spiteful attitudes, uncomfortable bed and 1-ply toilet paper at the Embassy Suites in Buckhead/Atlata GA, essentially ruined what was to be an enjoyable weekend get away.

Great hotel. Amazing location - right next to the Marta station and Lenox Mall.

Great location and transportation to the Atlanta Market! Ruth’s Chris on site and great food and service! Large suite and very clean! Will stay again every year for the Market!

Every good service

Outside of the hotel room cleanliness was great. Inside the room it was moldy with a moldy scent. Staff was exceptional especially in the breakfast area with cleaning and picking up dishes. Make sure you’re made aware that parking is $45 a night.

Formidable

I’ve never experienced that condition at Merriott- maybe lesser hotels”!

Safe, quite, clean, and breakfast was exceptional.

Good, Quality stay

Love the separate living room with sofabed

The weekend crowds were too noisy

The overnight front desk receptionist was very rude and disgusted. My key card stopped working. He told me that he would do it the one time but he wouldn’t be doing it again. He also charged me $10 for a bottle of water

.

The best customer service I’ve ever received. The staff was amazing.

The King suite that we booked was over sold and we were given 2 double beds instead. We were not told of this and didn't realize it until we got to our room after checking in.

Parking was not very clear for self parking vs. Valet. We did not get the room we reserved and was not given any compensation. Until the 2nd time I talked to the front desk. The room ac didnt work well. And the bathroom smelled and was hot. Overall not a good experience. Would not stay there again.

Great stay!

Great overall need new pool furniture

Great place to stay. Staff were great. The complementary breakfast was excellent. The mattresses and pillows have seen better days though.

The staff were great. What wasnt great was booking and seeing they offered parking only to check in and be charged 45 dollarsba day to park. Plus there were 3 of us and they only gave us 2 breakfast vouchers.

I enjoyed this property. I would stay again

Very nice, clean and good food

It wasn’t the best the breakfast on Friday morning was terrible i caught a headache trying to eat the bacon it was horrible the shower floors were not clean and room service did not speak English and Raphael of valet was very rude when I was trying to load my car having medical conditions he was laughing and making jokes about me I did not appreciate the front seat clerk upon check out told me I didn’t need a receipt and that was weird. Im an Hilton honors member and tv was glitching very badly Im sad and felt like I was Mia understood BUT I MUST SAY THE FEMALE SECURITY GUARD WAS AN ANGLE THE BLVK WOMAN with the braids saved my life when I was having an emergency she needs a raise and praise for the most awesome work I felt like I was less than a human during check out time so I’m to going to stay at that particular Embassy anymore I shouldn’t feel like that

Great location,clean facility,great staff & commons area to meet up with family & friends

The hotel was safe and clean. The hotel staff made sure my family and I had a pleasant stay. Thanks to all of you who went above and beyond!

The hotel was very safe & clean. The staff was professional and made sure my stay was pleasant.

I received a call while en route to the hotel that the system had over booked the hotel and our room was no longer available. I explained to Amelia that we had driven over 8 hours to get here and had no other available options. Once we arrived Amelia and Angela worked very diligently at locating a room large enough to accommodate my family. We were placed in two separate rooms but Amelia made sure the rooms were neighboring rooms. The second day of our stay Amelia and Angela placed us in the correct room that we booked. They went above and beyond to correct a system error that was out of their control. Im thankful for their dedication to excellence. Parking was not the best.

Never received housekeeping. Always had to request clean towels. Pool chairs and area need updating. No umbrellas. Bar is only open two hours a day. Self parking expensive. Breakfast was great.

⸻ You get what you pay for. If it’s low cost, you get low cost service. Which means waiting in line, waiting on service, and dealing with poorly trained or overwhelmed staff. The Embassy Suites in Buckhead has a beautifully restored, modern, trendy vibe. It’s very kid-friendly with glass elevators, a pool, and the fun atrium-style design. The rooms are generous in size, with a door separating the living room and bedroom, which is great for keeping kids’ sleeping areas separate from adults. But with all that said, the hotel is clearly understaffed. Housekeeping is overwhelmed, so don’t be surprised if your room doesn’t have enough towels, blankets, or even an ironing board. The front desk staff is nice but also stretched thin, often making comments like “We have over 200 rooms and can’t get to everyone’s needs.” The evening reception was disappointing. The two free drinks were a cheap vodka punch and bad wine, and the “free appetizers” were just chips and nuts – far below the standard set by other Embassy Suites we’ve stayed at. Overall, while the building and decor meet Embassy Suites expectations, the staffing, service, and hospitality fall short. If you go in with the mindset of “you get what you pay for,” you won’t be as disappointed. ⸻

Decent hotel. Bathroom smelled musty and room was a bit dirty

Good customer service.

Nice hotel. Breakfast wa top tier.

The location was spot on perfect as I was there for the Peachtree 4th of July 10k. Also easy walk to food, shopping and the Marta red line (which took me to GA Aquarium. Staff was super friendly and helpful. Due to my schedule didn't try the breakfast but looked good. Room was nice and quite as well.